Annexure – A

Scope of Work

AMC is applicable for single and double leaf fire doors as per the descriptions mentioned
below.
1. Minimum two medically fit, trained technician with two sets of company uniform will
be provided by the service provider for providing required service at our site six days a
week.
2. Examining the fire doors on daily basis and provide required lubrication, adjustment
and alignment & checking all the door hardware.
3. In case of increased numbers of fire door complaints, the service provider will increase
manpower temporarily to bring down breakdown/faults to zero to ensure all fire doors
are in good working conditions. Service provider has to provide adequate infrastructure
to handle such business as per the standard practices on manpower, tools and
equipment, however, supporting systems like ladder, scaffolding etc. is in C& W scope.
4. Daily checklist report is to be submitted by the service provider and same would be
verified by the C& W technical expert as per the agreed format.
5. All working technicians will work their attendance through bio-metric machine along
with attendance register.
6. All payment will be done where in invoice will be supported by the bio-metric
attendance only and necessary deduction will be done accordingly.
7. Service provider has to ensure all fire doors are working in good condition at all times.
8. No Door should remain out of service for more than 24 hrs.
9. Service provider should pay salary to their employees latest by 7th of every month and
send us written confirmation that salary has been paid to their employee.
10. PPM of all fire door should be available with team. All fire door PPM should be
scheduled in one month. Everyday around 32 nos. fire door PPM should be done with
additional no. of complaints.
11. PPM of doors on daily basis coves following jobs:
a. Doors smooth movement.
b. Door closer and coordinators working properly.
c. Fixing of Door closer arms if LN key missing.
d. Fix door sheet, strips with ripits by ripit machines.
e. Fixing of Trims, Push baar, Hinges by screw.
f. Extra materials have to provide like metal plate piece to fix if screw holes get loose and
metal channel to support fire seal in bottom.
g. For damaged doors welding work has to conduct if sheet, channel, strip would not be
able to fix by ripit screw. For this work welder has to be provided and door will be
repaired to remove and re-fix.
h. Grinding work might be required if door is scratching on ground or mis alignment.
i. Carry all tools and drill machine for alignment of fire door or fixing of parts of fire
door.
 Annexure - C

Safety clauses

1. Vendor shall ensure availability and usage of appropriate Personal Protective Equipment
(PPE) and tools required for the work carried out by the team/ associated partners deployed
at the work site.

2. The personnel deployed by the vendor for carrying out the work shall have appropriate
applicable statutory qualifications/trade certification/ license.

3. The Vendor shall be responsible and accountable for identifying work specific hazards,
assessing risk and implementing effective control measures.

4. The Vendor shall be responsible for compliance of all applicable Laws and unequivocally
agree that in case of their failure to file any statutory dues/contributions in time, the vendor
will be solely liable and responsible for all and/or any consequences, of whatever nature
whether civil or criminal, arising out of any such default made by it and shall keep the first
party indemnified in this regard. The first party shall in no way be liable and responsible
for the default of the vendor in this respect.

5. The vendor shall be responsible for suggesting new Safety measures/up-gradation in the
existing system/ equipment from time to time based on technological developments.

6. The vendor shall not carry out any changes/alterations/modifications in the system without
prior written consent of the first party.

7. The vendor shall be responsible for compliance of any new statutory requirements that may
come up from time to time during the course of this agreement.

8. The vendor shall provide a written declaration/certificate at the time of routine maintenance
or as demanded by the FIRST PARTY confirming that all the safety devices (specific to
the job/machine/task) have been checked and tested in all respect for safe and smooth
functioning and are in proper working condition so as to avoid any mishaps, accidents, loss
of life, injuries to persons etc..

9. All operational logs and records relating to the Services, prepared/maintained/in the
custody of the vendor shall be made available on demand by the First Party and should not
be destroyed without the prior written consent of First Party.

10. Contractor shall agree to carry out the services without causing unreasonable disruption of
business operation of the clients or other building occupants.
 Performance based Service Level Agreement
Month:
Site: ___________________
_____________________
Self- Assessment
Assessment by C &W
S.No. Evaluation Parameters Measure Marks by Vendor

Timely Sharing of PPM schedule monthly/Quarterly and

1 yearly. will be awarded full marks else zero mark will Non-adherence will be 3
be awarded awarded zero mark.
As per record, and physical
verification. 95-100% -Full
2 marks, 90-94% - 7, 85- 10
89% -5 less than 85% Nil
Timely Execution of PPM as per schedule. marks
As per record, and physical
3 All break down should be attended as per time limits verification. Dealyed 5
mentioned in agreement response - 0 marks.
Engineers deployed to attend the break down should
4 specify job completion time in his report either on same As per record, and physical 2
day or maximum by next day by 12.00noon. verification.
All break down should be closed in stipulated time as As per record, and physical
5 specified by the Engineer in his first report. Any delay verification. Delay by one 7
to be intimated through mail with valid justification else day - 5, delay by 2 days - 3
zero mark will be awarded. and beyond 3 day -0 mark.
Well qualified Engineers/Supervisor/mechanic & helper Engineer should have valid
6 to be deputed for PPM and rectification of Breakdown. degree, sup. - Diploma and 3
Non-certified/unqualified men power deployment will Mechanic - ITI with
be awarded zero marks. experience.
Invoices to be raised in time along with required reports
as per agreement. Late submission of invoices will not
7 be accepted and will be accepted only with next month's
2
invoices. As per specified time lines.
All applicable safety norm to be followed during the
8 PPM & breakdown maintenance any deviation will be Audits/Observations 5
awarded nil marks. received.
Ops Head/senior management person to personally visit
9 the site every month to discuss the site issues with 3
BMs/Ops. Head Visit record at site.
Any observation/defect should be brought to the notice
10 of building staff without delay any delay without Any delay in response will 5
justification will lead to zero marks. be penalized.
All parameters of equipment should remain in
11 recommended value as specified by OEM. Non 3
adherence will fetch zero marks Record verification.
13 Upkeep & cleanliness of work area and its surrounding 2
areas at the end of days work. Physical verification.
50
Total
INCENTIVE/ PERFORMANCE GAP Rating
S. No SLA
DEDUCTION (on a score of 0 - 100%)
1 Full Invoice value 96 - 100% Level 1

2 2 % deduction on Invoice value. 91 - 95% Level 2

3 5 % deduction on Invoice value. 81 to 90% Level 3

4 10 % deduction on Invoice value. 71 to 80% Level 4

 Work completion Certificate

On Company Letter
Head

To,

Cushman & Wakefield PMSI Pvt. Ltd.

Mall of India, Noida

This is to certify t h a t the work has been done as per scope of work and BOQ.

mentioned i n AMC / Service order No.……………………Dated:………………………

Complete work execution checked and verified by M/s Cushman & Wakefield PMSI Pvt.
Ltd. representative.

All the original service reports and warranty certificate, challan submitted to M/s
Cushman & Wakefield PMSI Pvt. Ltd. Representative.

Kindly accepted our invoice number………. Dated……………………………………..of

INR…………………….……………………………………………………(Including taxes).

Thanking You, Cushman & Wakefield PMSI Pvt. Ltd (SPOC)

Authorized Signatory Authorized Signatory

Company Name

Authorized Signatory and Stamp