St.

Paul College of Ilocos Sur

Member, St. Paul University System
St. Paul Avenue, 2727 Bantay, Ilocos Sur

BELMARK KC CASTILLO BSN-3C

NCM 114: CARE OF THE ELDERLY CLIENTS

(LECTURE)

NURSE-PATIENT INTERACTION
NURSE-PATIENT INTERACTION
NURSE PATIENT THERAPEUTIC RATIONALE
COMMUNICATION
TECHNIQUE
VERBAL NON-VERBAL VERBAL NON-VERBAL
1) Good morning, - Waves hand 1) Good morning - Waves hand - Active listening It shows that the nurse sees
ma’am, I am - Smile too sir. - Smile - Stating the observed the patient as a distinctive
Belmark Castillo -Eye contact -Eye contact person who provides the
your interviewer for patient with trust in his or her
today ma’am. worth.

2) How are you 2) I feel just fine Moreover, it does not convey
feeling today ma’am. or maintain the idea of value
ma’am? that is characterized as "good
or bad."
3) Okay we shall 3) Okay sir, if you
start the interview say so. Providing the client with the
then ma’am. Of course, I ‘am facts widens her understanding
May I know your Juana Delacruz. of what is being discussed and
name ma’am? what to expect from the
interaction. It also promotes
4) How old are you, 4) I am currently the patient's trust.
ma’am? 69 years old.

5) Do you currently 5) I certainly do

have any health sir; I have
problems, ma’am? diabetes.

6) At what age is the 6) As of what I

onset of your remember, I was
diabetes ma’am? diagnosed of
Does it affect your diabetes at my
daily activities’ lates 40’s.
ma'am? Not really, I can
still
independently do
7) How do you feel my daily
about having this activities.
disease, ma'am?
7) Well, at first, I
feel sad to have
such disease, but
as time goes, I
learned to accept
8) It seems you are and adapt to my
knowledgeable condition.
about your disease
ma’am. Do you seek 8) Yes, I do have a
medical little knowledge
advice/consultations of my condition
regularly ma’am? just enough to
manage it, I do go
to my regular
check-ups, and
besides that, I
have a son who’s
a nurse who
always lectures
me about my
condition and
helps me to
manage it.
9) That’s good to
hear ma’am, Well I
think I have
gathered all the 9) Alright then sir.
information that is
needed, ma’am.

10) Thank you for

your patience and
cooperation,
ma’am. 10) You’re much
welcome sir, I
11) Have a good day hope my answers
then ma’am. help you sir.

11) You too sir.