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MUNICIPALITY OF SAN MIGUEL – STANDARD OPERATING PROCEDURES & GUIDELINES
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D MUNICIPALITY OF SAN MIGUEL – STANDARD OPERATING PROCEDURES & GUIDELINES
TABLE OF CONTENTS
PRELIMINARY PAGES
1. Table of Contents --------------------------------------------------------pp. 1-3
2. Abbreviations and Acronyms------------------------------------------pp. 3-5
3. Definition of Terms ------------------------------------------------------pp. 6-14
CHAPTER I – RATIONALE
1. Background p.15
2. Goal p.16
3. Objectives p.16
CHAPTER II – ORGANIZATION
1. Office of Civil Defense pp.17-18
2. Regional DRRM Council-------------------------------------------------p.19
2.1. Composition of the MDRRMC--------------------------------- p.19
3. MDRRMOC / EOC p.20
a. 24/7 Operations Center----------------------------------------- p.20
b. Emergency Operations Center------------------------------- pp.21-22
CHAPTER III – STANDARD OPERATING PROCEDURES

Guidelines in Operating the RDRRMOC /EOC
A. Coordination and Feedback Mechanism-------------------------------- p.23
1. Flow of Warning Communication and Information Advisories— p.23
2. Alert and Warning Protocols---------------------------------------------pp.23-24
3. Coordination and Sending/Receiving Reports----------------------pp.24-25
4. Handling Concerns Requiring Immediate Actions----------------- p.26
B. Activities During Disaster Operations------------------------------------- p.26-29
1. Coordination and Secretariat Functions------------------------------ p.26
2. Monitoring and Reporting - p.27
3. Administrative Procedures----------------------------------------------- p.27
4. Filing and Documentation - pp.27-28
RDRRMOC Alert System

A. Characteristics of Disasters pp. 28-29
1. Sudden Onset p.29
2. Slow Onset p. 29
B. RDRRMOC Alert Conditions
1. Normal Condition p. 29
2. Emergency Condition pp. 29-30
a. Blue Alert
b. Red Alert
C. Raising and Downgrading of Alert Status
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1. Raising of Alert Status-----------------------------------------------------pp. 29-30

2. Downgrading of Alert Status---------------------------------------------p. 30
RDRRMC Meetings and Media Management

A. Meetings
1. PDRA / Technical Working Group-------------------------------------p. 31
2. Emergency Meetings------------------------------------------------------p. 31
3. Response Cluster Meetings--------------------------------------------pp. 31-33
B. Media Management
1. Public Information p. 33
2. Media Interview and Coverage at RDRRMOC--------------------pp. 33-34
C. RDRRMC Social Media Platforms-----------------------------------------p. 34
CHAPTER IV – REPORTING SYSTEM

Guidelines in Reporting Disaster Incidents
1. Criteria for Disaster Reporting------------------------------------------p. 35-37
2. Categories of Disasters pp.37-38
Procedures for Reporting
Incidents pp.38-39
1. Initial / Spot Report p.39
2. Situation Reports p. 39
3. Special Events pp. 39-42
Reportorial
Requirements
1. Casualties
2. Population Affected/Displaced
3. Pre-emptive Evacuation
4. Cost of Damage
5. Status of Lifelines and Affected Sectors
6. Actions Taken p. 42
Subsequent Periodic
Reporting
CHAPTER V – MANNING THE RDRRMOC / EOC

1. Detailed Duty Officer (DDO)-------------------------------------------p. 43
1.1. Duties and Responsibilities-------------------------------pp. 43-45
2. Guidelines for DDOs pp. 45-46
3. Tour of Duty / Duty Relief System-----------------------------------p. 47
4. Attire Decorum pp. 47-48
5. RDRRMOC Duty Report p. 48
6. Compensatory Time-off / Provision of Meals---------------------P48-49
7. Telephone Courtesy P49
ANNEXES
A. ANNEX A – Report Format------------------------------------------p. 51
B. ANNEX B – Organization--------------------------------------------p. 52-54
C. ANNEX C – Worst-Case Scenarios per Hazard--------------pp. 55-58
D. ANNEX D – Highway in the Seas----------------------------------p. 59
REFERENCES--------------------------------------------------------------------------p. 60
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ABBREVIATIONS AND ACRONYMS

AFP Armed Forces of the Philippines
BDRRMC Barangay Disaster Risk Reduction and Management Committee
BFAR Bureau of Fisheries and Aquatic Resources
BFP Bureau of Fire Protection
CAAP Civil Aviation Authority of the Philippines
CCCM Camp Coordination and Camp Management
CDA Civil Defense Administrator
CSO Civil Society Organization
CTOs Compensatory Time-Offs
DA Department of Agriculture
DDO Detailed Duty Officer
DENR Department of Environment and Natural Resources
DEPED Department of Education
DICT Department of Information and Communications
Technology DILG Department of Interior and Local Government
DOE Department of Energy
DOH Department of Health
DOST Department of Science and Technology
DOTr Department of Transportation
DPWH Department of Public Works and Highways
DRR Disaster Risk Reduction
DRRM Disaster Risk Reduction and Management
DRRMC Disaster Risk Reduction and Management Council
DRRMO Disaster Risk Reduction and Management Officer
DSWD Department of Social Welfare and Development
DTI Department of Trade and Industry
EC Evacuation Center
EO Executive Order
EOC Emergency Operations Center
ERP Emergency Response Preparedness
ERUF Emergency Rescue Unit Foundation
ETC Emergency Telecommunications
EWS Early Warning System
FNI Food and Non-Food Item
ICS Incident Command System
IHA International Humanitarian Assistance
IMT Incident Management Team
LCE Local Chief Executive
LDRRMC Local Disaster Risk Reduction and Management Council
LDRRMO Local Disaster Risk Reduction and Management Officer
LGUs Local Government Units
LPA Low Pressure Area
LO Law and Order
MDM Management of the Dead and the Missing
MDRRMC Municipal Disaster Risk Reduction and Management Council
MGB Mines and Geosciences Bureau
MLGOOs Municipal Local Government Operations
Officer MOA Memorandum of Agreement
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MOU Memorandum of Understanding

NBI National Bureau of Investigation
NDRP National Disaster Response Plan
NDRRMC National Disaster Risk Reduction and Management Council
NDRRMOC National Disaster Risk Reduction and Management Council
Operations Center
NEDA National Economic and Development Authority
NGCP National Grid Corporation of the Philippines
NGOs Non-Government Organizations
NIA National Irrigation Administration
NTC National Telecommunications Commission
OCD Office of Civil Defense
OPCEN Operations Center
OSS One-Stop Shop
PA Philippine Army
PAF Philippine Air Force
PAGASA Philippine Atmospheric, Geophysical and Astronomical Services
Administration
PCG Philippine Coast Guard
PCIC Philippine Crop Insurance Corporation
PDEA Philippine Drug Enforcement Agency
PDNA Post Disaster Needs Assessment
PDRA Pre-Disaster Risk Assessment
PDRRMC Provincial Disaster Risk Reduction and Management Council
PDRRMO Provincial Disaster Risk Reduction and Management Officer
PHIVOLCS Philippine Institute of Volcanology and Seismology
PIA Philippine Information Agency
PN Philippine Navy
PNP Philippine National Police
PPA Philippine Ports Authority
PRC Philippine Red Cross
PRO Police Regional Office
PSA Philippine Statistics Authority
PWDs Persons with Disabilities
QRF Quick Response Fund
QRT Quick Response Team
RA Republic Act
RDANA Rapid Damage Assessment and Needs Analysis
RDRRMC Regional Disaster Risk Reduction and Management Council
SDO Staff Duty Officer
SitRep Situation Report
SMS Short Messaging System
SOP Standard Operating Procedures
SRR Search, Rescue and Retrieval
TESDA Technical Education and Skills Development
Authority TOWCEN Tactical Operations Wing Central
TWG Technical Working Group
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DEFINITION OF TERMS
Adaptation – The adjustment in natural or human systems in response to actual or

expected climatic stimuli or their effects, which moderates harm or exploits beneficial
opportunities.
Affected– A disruption of the normal activity of population and/or areas covered by

the impact of a disaster.
Affected Population– A group of persons who experiences a destructive event,

affected in a direct and indirect manner either in need of or not needing assistance.
Armed Conflict – Any use of force or armed violence between States or a

protracted armed violence between governmental authorities and organized armed
groups or between such groups within that State: Provided, that such force or armed
violence gives rise, or may give rise, to a situation to which the Geneva Conventions
of 12 August 1949, including their common Article 3, apply. Armed conflict may be
international, that is, between two (2) or more States, including belligerent
occupation; or non-international, that is, between governmental authorities and
organized armed groups or between such groups within a state. It does not cover
internal disturbances or tensions such as riots, isolated and sporadic acts of violence
or other acts of a similar nature (Ref: RA 98512).
Basic Services – Activities undertaken in the course of disaster relief and recovery,
rehabilitation or reconstruction such as, but not limited to, health and social welfare
services, shelter, agricultural services, environmental protection and financial
assistance to calamity victims and such other activities essential to disaster control
and management.
Capability – Qualitative assessment of human and material resources such as

ability, competence, authority.
Capacity – A combination of all the strengths and resources available within a

community, society or organization that can reduce the level of risk, or the effects of
a disaster. Capacity may include physical, institutional, social or economic means as
well as skilled personal or collective attributes such as leadership and management.
Capacity may also be described as capability.
Casualty – A victim of disaster, who died, got injured and was missing and who was
physically injured or killed by a destructive event.
Civil Society Organizations or CSOs – Non-state actors whose aims are neither to
generate profits nor to seek governing power. CSOs unite people to advance shared
goals and interests. They have a presence in public life, expressing the interests and
values of their members or others, and are based on ethical, cultural, scientific,
religious or philanthropic considerations. CSOs include non-government
organizations (NGOs),professional associations, foundations, independent
research institutes,
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community-based organizations (CBOs), faith-based organizations, people’s

organizations, social movements, and labor unions.
Compensatory Time-Off - Number of hours or days an employee is excused from

reporting for work with full pay and benefits. It is a non-monetary benefit provided to
an employee in lieu of over-time pay.
Detailed Duty Officer – Assigned/designated representative from N/RDRRMC

member-agency who renders duty at N/RDRRMC Operations Center.
Disaster – A serious disruption of the functioning of a community or a society

involving widespread human, material, economic or environmental losses and
impacts, which exceeds the ability of the affected community or society to cope using
its own resources. Disasters are often described as a result of the combination of:
the exposure to a hazard; the conditions of vulnerability that are present; and
insufficient capacity or measures to reduce or cope with the potential negative
consequences. Disaster impacts may include loss of life, injury, disease and other
negative effects on human, physical, mental and social well-being, together with
damage to property, destruction of assets, loss of services, Social and economic
disruption and environmental degradation.
Disaster Control– It is the act of limiting or mitigating the effects of disasters

through the introduction of measures designed to prepare the inhabitants and to
protect their lives and properties before, during and after a disaster.
Disaster Mitigation – The lessening or limitation of the adverse impacts of hazards

and related disasters. Mitigation measures encompass engineering techniques and
hazard resistant construction as well as improved environmental policies and public
awareness.
Disaster Operations– Any concerted effort by two or more agencies, governmental

and/or otherwise, to provide emergency assistance in relief to persons who are
victims of a disaster/calamity and in the restoration of essential public utilities and
facilities. Specific aid and assistance that may be provided in disaster operations
include: issuance of medical supplies and equipment and emergency medical
treatment; food, water, and shelter, rescue and firefighting services; police protection
route clearances and traffic control; prevention of panic; communications; and
restoration of facilities.
Disaster Preparedness – The knowledge and capacities developed by

governments, professional response and recovery organizations, communities and
individuals to effectively anticipate, respond to, and recover from, the Impacts of
likely, imminent or current hazard events or conditions. Preparedness action is
carried out within the context of disaster risk reduction and management and aims to
build the capacities needed to efficiently manage all types of emergencies and
achieve orderly transitions from response to sustained recovery. Preparedness is
based on a sound analysis of disaster risk and good linkages with early warning
systems, and includes such activities as contingency planning, stockpiling of
equipment and supplies, the development of arrangements for coordination,
evacuation and public information, and associated training and field exercises.
These must be supported by formal institutional, legal and budgetary capacities.
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Disaster Prevention – The outright avoidance of adverse impacts of hazards and

related disasters. It expresses the concept and intention to completely avoid
potential adverse impacts through action taken in advance such as construction of
dams or embankments that eliminate flood risks, land-use regulations that do not
permit any settlement in high-risk zones, and seismic engineering designs that
ensure the survival and function of a critical building in any likely earthquake.
Disaster Response – The provision of emergency services and public assistance

during or immediately after a disaster in order to save lives, reduce health impacts,
ensure public safety and meet the basic subsistence needs of the people affected.
Disaster response is predominantly focused on immediate and short-term needs and
is sometimes called “disaster relief”.
Disaster Risk – The potential disaster losses in lives, health status, livelihood,
assets and services, which could occur to a particular community or a Society over
some specified future time period.
Disaster Risk Reduction – The concept and practice of reducing disaster risks
through systematic efforts to analyze and manage the causal factors of disasters,
including through reduced exposures to hazards, lessened vulnerability of people
and property, wise management of land and the environment, and improved
preparedness for adverse events.
Disaster Risk Reduction and Management – The systematic process of using

administrative directives, organizations, and operational skills and capacities to
implement strategies, policies and improved coping capacities in order to lessen the
adverse impacts of hazards and the possibility of disaster. Prospective disaster risk
reduction and management refers to risk reduction and management activities that
address and seek to avoid the development of new or increased disaster risks,
especially if risk reduction policies are not put in place.
Disaster Victim – Person/s or group of persons who have been adversely affected
by a natural or human-induced hazard who have to leave their habitual places of
residence due to existing or impending threats, damaged shelter units, with casualty
among immediate family members or those who remained in their habitual places of
origin when still habitable but whose main source of income or livelihood had been
damaged and are experiencing hopelessness and difficulty in coping or responding
to the onslaught of the hazardous events on their own resources.
Displaced Persons – Are persons who have involuntarily moved from their places
of origin as a result of war, armed conflict, generalized situation of violence, violation
of human rights and natural disasters to a safer ground, hence the change in
environment and a need to adjust thereto.
Displaced Population– They are part of the affected population who are uprooted
from their original place of residence and employment due to a disaster.
Early Warning System – The set of capacities needed to generate and disseminate
timely and meaningful warning information to enable individuals, communities and
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organizations threatened by a hazard to prepare and to act appropriately and in

sufficient time to reduce the possibility of harm or loss. A people-centered early
warning system necessarily comprises four (4) key elements: knowledge of the risks;
monitoring, analysis and forecasting of the hazards; communication or dissemination
of alerts and warnings; and local capabilities to respond to the warnings received.
The expression “end-to-end warning system” is also used to emphasize that warning
systems need to span all steps from hazard detection to community response.
Earthquake–A weak to violent shaking of the ground produced by the sudden

movement of rock materials below the earth’s surface. These disturbances usually
occur along existing fault lines or zones of structural weaknesses.
Emergency – Unforeseen or sudden occurrence, especially danger, demanding

immediate action.
Emergency Management – The organization and management of resources and

responsibilities for addressing all aspects of emergencies, in particular
preparedness, response and initial recovery steps.
Emergency Operations Center - A designated facility that is staffed to undertake

multi-stakeholder coordination, manage information, and mobilize resources in
anticipation of and/or to support incident operations.
Engineering– As applied to a disaster situation pertains to repairs and restoration of

infrastructures, buildings and utilities.
Epidemic Outbreak– It is the occurrence of communicable/non- communicable

diseases or illnesses of the same nature in excess of the normal.
Evacuation - An evacuation of a population in a specific area to prevent the possible

disastrous effects of a hazard.
Final Report/Terminal Report - A consolidated report of effects and interventions

for a specific disaster event with lessons learned which is submitted three (3) months
after the termination of disaster operations and submission of final reports by
NDRRMC Member-Agencies and RDRRMCs/OCDROs.
Flood– A condition that occurs when water overflows the natural or artificial confines
of a stream or body of water, or when run-off from heavy rainfall accumulates over
low-lying areas.
Geographic Information System – A database which contains, among others,

geohazard assessments, information on climate change, and climate risk reduction
and management.
Hazard – A dangerous phenomenon, substance, human activity or condition that

may cause loss of life, injury or other health impacts, property damage, loss of
livelihood and services, social and economic disruption, or environmental damage.
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Humanitarian Assistance – Are forms of assistance intended to support and

improve the well-being and welfare of calamity victims. It comes in the form of food
and other emergency assistance, reconstruction and rehabilitation, democracy
building, human rights promotion and long term economic development.
Humanitarian Crisis (or Humanitarian Disaster) – Is an event or series of events
which represents a critical threat to the health, safety, security or well-being of a
community or a large number of people, usually over a wide area. Armed conflicts,
epidemics, famine, natural disasters and other major emergencies may all involve or
lead to a humanitarian crisis.
Initial Report - A report issued to confirm whether the incident has actually occurred.
It includes information on what, when, where, why and how the incident happened,
and actions initially taken.
Internally Displaced Persons or Persons Displaced by the Disaster – Person or

group of persons who have been forced or obliged to flee or leave their homes or
places of their habitual residence, in particular as a result of or in order to avoid the
effects of natural or human-induced disasters, and who have not crossed an
internationally recognized State border. (Ref. RA 10121).
Interoperability - Interoperability is the ability of systems to work together in order to

communicate and exchange information when necessary. It refers to the ability
of emergency responders to work seamlessly with other systems or products
without any special effort
Landslide– A massive outward and downward movement of slope-forming

materials. It is restricted to movement of rocks and soil masses.
Large-Scale Disasters - Disasters that require emergency response at a national or

higher scale. Their impacts often cross administrative boundaries including
international borders. These disasters have extensive and long-term effects on
sustainable development.
Local Disaster Risk Reduction and Management Council– A group of people at

the provincial, city, municipal and barangay government level, duly organized for the
purpose of preparing the people under its jurisdiction, to mitigate the effects of
disasters and to control the disaster operations of its tasked units. The organizations
responsible for the conduct of disaster risk reduction programs at their respective
levels as well as monitor the effects and manage the consequences of disaster
incidents in their respective areas of responsibility.
Management of the Dead and Missing - Standard process of handling dead bodies
and body parts (retrieval, human identification and final disposal), together with
missing persons and bereaved families, ensuring that legal norms are followed, and
the dignity of the deceased and their families is respected, in accordance with their
cultural and religious beliefs.
Medium-Scale Disasters - Emergencies that are smaller than national geographic

scales. These are defined by a threshold of impacts causing emergency reaction
from authorities from multiple administrative regional authorities – such as from
multiple villages, districts, or provinces.
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Missing Person - Refers to an absent person whose whereabouts, safety and well-
being cannot be established after 24 hours from his/her perceived disappearance.
Mitigation – Structural and non-structural measures undertaken to limit the adverse

impact of natural hazards, environmental degradation, and technological hazards
and to ensure the ability of at-risk communities to address vulnerabilities aimed at
minimizing the impact of disasters. Such measures include, but are not limited to,
hazard-resistant construction and engineering works, the formulation and
implementation of plans, programs, projects and activities, awareness raising,
knowledge management, policies on land-use and resource management, as well as
the enforcement of comprehensive land-use planning, building and safety standards,
and legislation.
Office of Civil Defense – Is a bureau under the Department of National Defense

and serves as the Executive Arm and Secretariat of the National Disaster Risk
reduction and Management Council (NDRRMC). It has the primary task of
coordinating the activities and functions of various government agencies and
instrumentalities, private institutions and civic organizations for the protection and
preservation of life and properties during emergencies.
Under RA 10121, the OCD is mandated to “administer a comprehensive national civil

defense and national disaster risk reduction and management program by leading
the continuous development of strategic and systematic approaches to reduce the
vulnerabilities and risks to hazards as well as to manage the consequences of
disasters”.
The law also tasked OCD to “develop and ensure the implementation of national
standards in carrying-out disaster risk reduction programs including preparedness,
mitigation, prevention, response, and rehabilitation works, from data collection and
analysis, planning, implementation, monitoring, and evaluation”.
Partially Damaged Houses – Still habitable.
Pollution– Any discharge of liquid, gaseous or solid substances into land/soil,

natural waters, atmospheric air or space which will create or render such
environmental elements and atmospheric air harmful/detrimental or injurious to
human beings, animals, plants and ecological balance of nature.
Post-Disaster Recovery – The restoration and improvement where appropriate, of

facilities, livelihood and living conditions of disaster-affected communities, including
efforts to reduce disaster risk factors, in accordance with the principles of “build back
better”.
Pre-Disaster Risk Assessment - Is a process to evaluate a given. hazards

characteristics and its possible impacts to the populace. It further determines. the
appropriate level of response and corresponding actions from concerned agencies,
LGUs, and other stakeholders.
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Preparedness – Pre-disaster actions and measures being undertaken within the

context of disaster risk reduction and management and are based on sound risk
analysis as well as pre-disaster activities to avert or minimize loss of life and property
such as, but not limited to, community organizing, training, planning, equipping,
stockpiling, hazard mapping, insuring of assets, and public information and
education initiatives. This also includes the development/enhancement of an overall
preparedness strategy, policy, institutional structure, warning and forecasting
capabilities, and plans that define measures geared to help at-risk communities
safeguard their lives and assets by being alert to hazards and taking appropriate
action in the face of an imminent threat or an actual disaster.
Private Sector – The key actor in the realm of the economy where the central social
concern and process are the mutually beneficial production and distribution of goods
and services to meet the physical needs of human beings. The private sector
comprises private corporations, households and nonprofit institutions serving
households.
Recovery – The restoration of all vital support systems such as electricity, potable
water system, transport system, communication system, educational, cultural and
medical facilities.
Rehabilitation– Measures that ensure the ability of affected communities/areas to

restore their normal level of functioning by rebuilding livelihood and damaged
infrastructures and increasing the communities’ organizational capacity.
Regional Disaster Risk Reduction and Management Council– Is empowered with
policy-making, coordination, integration, supervision, monitoring, and evaluation
functions with regard to the Disaster Risk Reduction and Management initiatives in
the region.
Regional Disaster Risk Reduction and Management Emergency Operations

Center – A facility formerly known as the RDCC Operations Center based in Grotto
Barangay Apas, Cebu City shall henceforth be known as the “Regional Disaster Risk
Reduction and Management Emergency Operations Center” or the “RDRRMEOC”,
which shall serve as the Operating Facility of the RDRRMC. It shall be operated and
maintained on a 24-hour basis by OCD personnel during normal situation to be
complemented by the Detailed Duty Officers (DDOs) from RDRRMC member-
agencies during Emergency Condition (Blue and Red Alert).
Regional Disaster Risk Reduction and Management Plan– The document to be

formulated and implemented by the Office of Civil Defense (OCD) that sets out goals
and specific objectives for reducing disaster risks together with related actions to
accomplish these objectives. The RDRRMP shall provide for the identification of
hazards, vulnerabilities and risks to ‘be managed at the regional level; disaster risk
reduction and management approaches and strategies to be applied m managing
said hazards and risks; agency roles, responsibilities and lines of authority at all
government levels; and vertical and horizontal coordination of disaster risk reduction
and management in the pre-disaster and post-disaster phases. It shall be in
conformity with the NDRRMF.
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Relief - Refers to the provision of essential, appropriate and timely humanitarian

assistance to those affected by a disaster, based on an initial rapid assessment of
needs and designated to contribute effectively and speedily to their early recovery.
Resilience – The ability of a system, community or society exposed to hazards to

resist, absorb, accommodate and recover from the effects of a hazard in a timely and
efficient manner, including through the preservation and restoration of its essential
basic structures and functions.
Response – Any concerted effort by two (2) or more agencies, public or private, to
provide assistance or intervention during or immediately after a disaster to meet the
life preservation and basic subsistence needs of those people affected and in the
restoration of essential public activities and facilities.
Risk – The combination of the probability of an event and its negative consequences.
Risk Assessment – A methodology to determine the nature and extent of risk by

analyzing potential hazards and evaluating existing conditions of vulnerability that
together could potentially harm exposed people, property, services, livelihood and
the environment on which they depend. Risk assessments with associated risk
mapping include: a review of the technical characteristics of hazards such as their
location, intensity, frequency and probability; the analysis of exposure and
vulnerability including the physical, social, health, economic and environmental
dimensions; and the evaluation of the effectiveness of prevailing and alternative
coping capacities in respect to likely risk scenarios.
Risk Management – The systematic approach and practice of managing uncertainty

to minimize potential harm and loss. It comprises risk assessment and analysis, and
the implementation of strategies and specific actions to control, reduce and transfer
risks. It is widely practiced by organizations to minimize risk in investment decisions
and to address operational risks such as those of business disruption, production
failure, environmental damage, social impacts and damage from fire and natural
hazards.
Risk Transfer – The process of formally or informally shifting the financial

consequences of particular risks from one party to another whereby a household,
community, enterprise or state authority will obtain resources from the other party
after a disaster occurs, in exchange for ongoing or compensatory social or financial
benefits provided to that other party.
Space Debris– The remains of artificial satellites and their components as well as
the means for these to be carried aloft, after which these fall back to earth.
Self-Inflicted Incident - An incident caused to one’s self through one’s own action.
Situational Report - A cumulative report on a situation containing verified and

factual information that gives a clear picture of the “who, what, where, when, why
and how” of an incident or situation. Includes prevailing situation, consolidated
effects, preparedness measures, emergency response, and issues and concerns
with corresponding recommendations (if there’s any).
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Slow-Onset Disaster - Is defined as one that emerges gradually over time. Slow-
onset disasters could be associated with, e.g., drought, desertification, sea-level rise,
epidemic disease.
Small-Scale Disaster - Disasters that have impacts limited to relatively small local
areas.
Storm Surge– A rise of sea water above normal level on the coast, generated by the
action of elements such as wind atmospheric pressure.
State of Calamity – A condition involving mass casualty and/or major damages to

property, disruption of means of livelihoods, roads and normal way of life of people in
the affected areas as a result of the occurrence of natural or human-induced hazard.
Sudden-Onset Disaster - Is one triggered by a hazardous event that emerges

quickly or unexpectedly.
Survivor – A person who has survived the effects of disaster and a victim who is
either dead or missing.
Sustainable Development – Development that meets the needs of the present

without compromising the ability of future generations to meet their own needs. It
contains within it two (2) key concepts: (1) the concept of “needs”, in particular, the
essential needs of the world’s poor, to which overriding priority should be given; and
(2) the idea of limitations imposed by the state of technology and social
organizations on the environment’s ability to meet present and future needs. It is the
harmonious integration of a sound and viable economy, responsible governance,
social cohesion and harmony, and ecological integrity to ensure that human
development now and through future generations is a life-enhancing process.
Tropical Cyclones– A generic term for warm core, non-frontal synoptic scale
cyclone originating from tropical or subtropical waters with organized deep
convection and a closed surface wind circulation about a well-defined center.
Tropical Depression – A tropical cyclone with a maximum sustained wind of less

than 62 km/h (<34 knots or 17.2 m/s).
Tropical Storm– A tropical cyclone with a maximum sustained wind of 62 to 88 km/h

(34 - 47 knots or 17.2 to 24.4 m/s).
Tsunami – Is a series of sea waves commonly generated by under-the-sea

earthquakes and whose heights could be greater than 5 meters. It is erroneously
called tidal waves and sometimes mistakenly associated with storm surges.
Tsunamis can occur when the earthquake is shallow-seated and strong enough to
displace parts of the seabed and disturb the mass of water over it.
Typhoon – A tropical cyclone with a maximum sustained wind of 118 to 222 km/h (64
- 120 knots or 32.7 to 61.7 m/s).
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Volcanic Eruption – The ejection of volcanic materials such as lava, ashes, rock
fragments steam and other gases through a fissure brought about by tremendous
pressure which forces open the rock formation overlying pockets of molten rocks or
steam reservoirs found under the earth’s crust.
Validation - A process where the verified reported casualty in a disaster event is

being confirmed thru a scientific method that determines that the cause of death is
directly or indirectly related to the disaster event. This can be proved thru the
issuance of the Death Certificate.
Vulnerability – The characteristics and circumstances of a community, system or

asset that make it susceptible to the damaging effects of a hazard. Vulnerability may
arise from various physical, social, economic, and environmental factors such as
poor design and construction of buildings, inadequate protection of assets, lack of
public information and awareness, limited official recognition of risks and
preparedness measures, and disregard for wise environmental management.
Weather forecast – A forecast of the future state of the atmosphere with specific
reference to one or more associated weather elements.
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CHAPTER I – RATIONALE
1. BACKGROUND
The vulnerability of the municipality to natural and human-induced hazards

cannot be overemphasized. The Tropical Storm Sendong in 2011, Typhoon Pablo
in 2012 which resulted in flashfloods and landslides, the Bohol 7.2-magnitude
earthquake in 2013, Typhoon Yolanda in 2013, Typhoon Odette on December of
2021 which brought destruction to livelihood and property and the various
landslide incidents were just some of the dreadful experiences to most families
situated in the disaster-prone areas that brought a heavy toll on people’s lives
and properties and human sufferings.
In difficult situations, the vulnerable sector of society is usually the children,

elderly and persons with disabilities. Human-induced activity like fire incidents,
vehicular and other road accidents, electrocutions and various drowning and
near-drowning incidents respectively have been a perennial menace to
emergency responders. Floods and landslides are equally devastating experience
in high-risk areas.
Disasters disrupt the functioning of a community, causing widespread human and

environmental losses and impede achievement of socio-economic development
goals. Oftentimes, the condition is aggravated when destructions exceed beyond
the capacity and readiness of the community to cope and deal with the
emergency situation especially in high-risk areas.
Lessons learned from these events would show a need to further intensify DRR
community-based approach to adequately enhance the coping capacities of LGUs
in all levels such as formulation of contingency preparedness measures/ plan,
sufficiently trained and equipped emergency responder groups, and effective
early warning system.
Recent experience has shown that hundreds of families were affected by great
magnitude of disaster besetting the municipality, thus a tall order is needed on
immediate deployment of search and rescue, medical and relief assistance
however, resources are inadequate. As monitored from the national scene,
scores of dead, injured and missing, displaced families and huge damage to
properties enfolding the news due to the absence of warning.
With these in mind, the MDRRMC should prioritize the establishment its facilities,
equipment, communications, procedures and personnel to be able to prepare and
properly manage effectively and efficiently the resources, information and
consequences of the disasters. Thus, this Standard Operating Procedures and
Guidelines is crafted.
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2. GOAL
This Standard Operating Procedures and Guidelines (SOPG) aim to institutionalize

an effective and efficient system, timely and well-coordinated mechanisms to be
undertaken at the Municipal Disaster Risk Reduction and Management Operations
Center / Emergency Operations Center during normal and emergency situations
to be able to properly manage information, resources and consequences of
disasters.
3. OBJECTIVES
▶ Strengthen interoperability among t h e MDRRM and other stakeholders for

proper resource and consequence management
▶ Establish proper coordination through efficient communication and linkages
among stakeholders
▶ Establish protocols in disaster reporting to provide timely, reliable and
effectively manage information
▶ Determine the roles and responsibilities of the personnel manning the
MDRRM facility during normal and emergency situations
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CHAPTER II – ORGANIZATION
It is indeed essential for the MDRRMC to organize its disaster operations and
personnel according to the needs of the situation. The key elements that enable the
council to organize and reorganize include command and control systems and the
various command and support relationships that establish the appropriate
organization.
Command and control are the processes through which the activities are directed,
coordinated, and controlled to accomplish the mission. Effective leadership is the
main factor in achieving the objectives of the operation. In disaster operations,
leadership must be s supported by a reliable, flexible, secure, fast, and durable
command and control system. This system must communicate orders, coordinate
support, and provide direction even during adverse conditions.
In disaster risk reduction and management operations, the MDRRMC needs to

establish support relationship among member-agencies and other stakeholders.
Hence, internal and external support relationships are established. Internal support
relationships are those that establish support responsibilities among member-
agencies. External support relationships are those that define the extent of support
from other organizations like volunteers.
1. OFFICE OF CIVIL DEFENSE (OCD)
Section 8 of the Republic Act 10121 provides that OCD shall have
the primary mission of administering a comprehensive national civil
defense and disaster risk reduction and management program by
providing leadership in the continuous development of strategic and
systematic approaches as well as measures to reduce the
vulnerabilities and risks to hazards and manage the consequences
of disasters.
OCD, being the Chairperson and Secretariat of the Regional Disaster Risk
Reduction and Management Council (RDRRMC), is gearing toward the
enhancement of structures and mechanisms of the Regional Disaster Risk Reduction
and Management Council Emergency Operations Center (RDRRMC-EOC) with the
crafting of this Standard Operating Procedures and Guidelines (SOPG) to be able to
improve the existing system and to meet the demands of the provision of RA 10121
during emergency operations.
MISSION - To administer a comprehensive civil defense and disaster risk reduction

and management program (DRRM) towards a safer and resilient community.
VISION - By 2022, OCD is a fully capacitated agency that leads the implementation
of an integrated civil defense and DRRM program
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CORE VALUES - OCD commits to uphold a culture of excellence, professionalism,

integrity and commitment in the administration of the country’s comprehensive civil
defense and DRRM program for a safer, adaptive and resilient Filipino community.
2. MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT COUNCIL
Section 11 of the same law provides that the Municipal Disaster Risk Reduction and
Management Councils (MDRRMCs) shall be responsible in ensuring disaster
sensitive regional development plans, and in case of emergencies shall convene the
different line agencies and concerned institutions and authorities.
The same council shall establish an operating facility to be known as the Municipal
Disaster Risk Reduction and Management Operations Center (MDRRMOC)
whenever necessary.
2.1. Composition of the Municipal Disaster Risk Reduction and

Management Council – LGU SAN MIGUEL
Chairperson
Municipal Mayor
Vice Chairperson
Secretariat
Municipal Vice
LDRRMO Mayor
MENRO MLGOO MSWDO MEO

Vice Chair, DISASTER Vice Chair, DISASTER Vice Chair, DISASTER Vice Chair, Recovery &
PREVENTION AND PREPAREDNESS RESPONSE Rehabilitation Committee
MITIGATION COMMITTEE COMMITTEE COMMITTEE
Members: Members:
Members: Members:
MPDC
MDRRMO PNP KALAHI
MAO
MBO DepEd BANGON
Bugang Farmers Assoc.
MHO GAD Focal SAMMGEMPCO
KASILAK
BFP Camanaga Detachment SMAW
ABC BALAY SA GUGMA
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3. EMERGENCY OPERATIONS CENTER (EOC)
An OPERATIONS CENTER or OpCen operates during normal situations and may

also be referred to as OC. Among its functions are regular monitoring and production
of routine reports. An OpCen requires few personnel to render duty.
On the other hand, an EMERGENCY OPERATIONS CENTER or EOC is an

Operations Center that is activated due to an ongoing emergency or potential
emergency situation. Among its functions are coordination of requirements for
ongoing operations, mobilization of resources, and management of information. An
EOC requires additional personnel to render duty.
Meanwhile, the MDRRM OPERATIONS CENTER or MDRRMOC is managed and

maintained on a 24-hour basis by MDRRMO personnel, in coordination/collaboration
with respective operations centers of Member-Agencies and Local Development
Council (LDCs). MDRRMOC requires as much personnel it would need to render
duty.
3.1. MDRRMC 24/7 OPERATIONS CENTER (MDRRMOC)
The facility known as the MDRRMOC shall serve as the Operating Facility of the
MDRRMC. It shall be operated and maintained on a 24-hour basis by MDRRM
personnel during normal situation. This also serves as the nerve center for alert and
monitoring, multi-agency and inter-office operational coordination, response and
resource mobilization, and information management.
The 24/7 MDRRMOC Organization Structure during Normal Condition
Municipal
Mayor
LDRRMO
Operations
Chief
Radio Operators MDRRM Vehicle Other

Drivers Responders
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3.2. MDRRMC EMERGENCY OPERATIONS CENTER (EOC)
During emergency condition (blue and red alert), MDRRM personnel will be
complemented by the Detailed Duty Officers (DDOs) from MDRRMC member-
agencies.
The MDRRMC-EOC shall utilize support systems such as early warning and
emergency broadcast system, geographic information system and other space-
based technologies, incident command system, rapid damage assessment and
needs analysis, emergency logistics management, public-private partnerships for
emergency response, and humanitarian assistance coordination mechanism.
Some of its functions include the following:
 Disseminate public warnings

 Collect, analyze, manage and disseminate information
 Develop common operating picture
 Set response and early recovery priorities
 Support resource management
 Facilitate provision of policy, legal, logistical and financial support to
field operations
 Assist in conflict resolution and problem solving
 Conduct press briefings
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The MDRRMC-EOC Organizational Structure during Emergency Condition
Municipal Mayor
EOC Manager
(EOC Manager shall depend
upon the type of emergency)
Operations Finance and

Manager Planning Manager Logistics Manager
Administrative Manager
Request Report Communications Special

Coordinator Coordinator Manager Disbursement
Officer
Cluster Report Network Administrative

Coordinator Developer Manager Assistant
Logistics Engineering
Documenter
Coordinator Manager Utility
Security
Driver
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CHAPTER III – STANDARD OPERATING

PROCEDURES.
GUIDELINES IN OPERATING THE MDRRM OPERATIONS

CENTER / EMERGECY OPERATIONS CENTER
To ensure efficient and effective delivery of services and to facilitate response

actions, the following procedures shall be observed by the personnel manning
the MDRRMOC/EOC.
A. COORDINATION AND FEEDBACK MECHANISM
1. Flow of Warning Communication and Information Advisories
The MDRRMC also adopts the warning communication flow

illustrated below, showing that warning information starts from the
warning and surveillance agencies going to the National Disaster
Risk Reduction and Management Council (DRRMC) down to the
lower DRRMCs and to the media until it reaches the community.
Feedback will always be provided by all the recipients on the
information provided, as well as their actions taken.
2. Alert and Warning Protocols
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VERIFIED INFORMATION MDRRMC – EOC

FROM PDRRMC COMMUNICATIONS &
HELPLINE DESK
Info Dissemination
through Text Blast /
Two-Way Radio
FLOW OF WARNING
(EWS) IN THE
MUNICIPALITY Siren Blast
Ringing of
Bells
“Recoreda”
(for RED Alert)
3. EARLY WARNING SYSTEM PROTOCOL
The municipality shall implement a Standard Operating Procedure

(SOP) on the end-to-end use of the Municipal Early Warning System
(EWS), as follows:
3.1 MUNICIPAL SIREN

The municipal siren, with its corresponding blasts, shall be used for the
following situations:
 AWARENESS LEVEL
(CODE YELLOW) : ONE LONG BLAST
` One blast lasting about four seconds.
 PREPAREDNESS LEVEL
(CODE BLUE) : 2 LONG BLASTS
Two blasts lasting about four seconds each with an interval of about a
second.
 FORCED EVACUATION LEVEL
(CODE RED) : LONG CONTINUOUS BLAST
One blast lasting more than 4 seconds.
 CURFEW
(CURFEW) : ONE LONG BLAST
`One blast lasting about four seconds
3.2 CHURCH AND CHAPEL BELLS

In consonance with the municipal siren, the Church bells and chapel bells shall
be rung right after the siren has sounded and shall follow the same length of time as
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the siren for each corresponding situation and code.
4. The municipal siren shall be located and shall continue to be located in the most
prominent location within the municipality and shall be manned on a round-the-clock
basis.
5. In no case shall be siren be used for any purpose other than what is provided for in
these guidelines for the Standard Operating Procedure of the end-to-end use of the
Early Warning System.
6. TEXT MESSAGING
The municipality shall take full advantage of all the telecommunication services
available in the municipality as an EWS tool.
Upon receipt of a verified information regarding the possible upcoming disaster,
the Communications Department of the Office of the MDRRMO shall immediately send
communication/warning message via text blast to all the chairmen of the BDRRMCs all
throughout the municipality.
Text messages shall precede the siren blasts.
7. RADIO COMMUNICATIONS SYSTEM & OTHER MEANS OF DISSEMINATION

The municipality shall also use the Municipal Radio Communications System
(hand-held radio) as an integral part of the EWS, the base of which shall be
located at the MDRRMO’s Communications Center. The Radio Communications
System shall reach barangays that have no signal or has intermittent signal.
Another important part of the early warning system is the use of the
MDRRM vehicles installed with public address system. These vehicles, together
with the vehicles of the Philippine National Police (PNP) and the Bureau of Fire
Protection (BFP), shall visit all barangays of the municipality, especially the high
risk and highly susceptible areas.
8. CREATION OF THE MDRRMO COMMUNICATION AND HELPLINE DESK

In implementing this operating guideline, the MDRRMO shall:
1.Create a Communication and Helpline Desk which shall be located within the
Office of the MDRRMO;
2. Designate personnel that shall man the Desk on a 24/7 basis;
3. Channel official information from the Office to the BDRRMO; and
4. Receive all communications from the BDRRMO including reports, requests
for assistance, feedbacks and suggestions from the constituents.
3.1. Procedures in the preparation and issuance of

Advisories and Bulletin through SMS
3.1.1. Information / Advisory received and obtained from

PDRRMC, Warning Agencies via their websites,
social media accounts, email, and facsimile shall
be immediately disseminated through SMS to the
following recipients:
 Philippine National Police- SAN MIGUEL
 Bureau of Fire (BFP) - SAN MIGUEL
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 All MDRRMC Member-Offices /

National Government Agencies (NGAs)
 All BDRRMCs / Barangay Captains
 Parish Priest
3.1.2. The MDRRMC shall issue alert messages in

accordance with the warning messages from the
designated agencies such as the following:
Warning/Surveillance Warning Messages

Agencies
PAGASA Floods, storm surges, gale warning, weather advisory,
severe weather bulletin, rainfall advisory, general flood
advisory, thunderstorm advisory, weather outlook, El
Niňo/La Niňa and other hydrometeorological hazards
PHIVOLCS Tsunami and volcanic disasters, earthquake-related
hazards (landslide, tsunami, round shaking, rupture,
faults, trench)
MGB Landslides due to rainfall, flooding and other geological
hazards
DOH Diseases outbreaks, epidemics, biological threats
PCG Maritime safety advisory /incidents
NICA Terrorism advisory
PNP Threats/incidents affecting civil disturbance
DFA Foreign national’s advisory
BFP Fire safety prevention and suppression; hazmat
DA Plant/animal diseases outbreaks
DOE Grid/Power Status
DOTr Road Status
3.1.3. Conduct verification and coordination with

concerned warning agencies as needed.
4. Coordination and Sending/Receiving Reports
4.1. All duty personnel shall properly transmit and

acknowledge receipt of any information, updates, and
reports received/sent through SMS, two-way radio
message.
 .
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4.1.2. Short Message Service (SMS)

 Reporting information and updates thru SMS shall be
accurate, clear, and concise. The use of too much
abbreviation shall be avoided.
 A cordial tone shall always be maintained in composing a
text message.
 The source of the information shall always be
cited/included in the message.
 Updates/reports received through the Operations Service
mobile phone, shall be properly acknowledged (e.g.
“Noted, Ma’am/Sir.”, “This is duly noted, Thank you!”).
4.1.3. Radio Message

 Telephone courtesy shall be observed and the identity of
the recipient shall be politely requested for.
 OCD Duty Personnel shall record in the log book the date
and time the information advisories/reports were
received/disseminated
5. Handling Concerns Requiring Immediate Actions
5.1. In the event that information on an incident is received through

phone calls, text messages, and social media, duty personnel
shall gather the following:
 Name and contact number of the informant

 Location of the incident
 (For SAR request) Name and contact number of persons
to be rescued
5.2. Consolidate all information and/or request received, and inform

the Team Leader for coordination with the appropriate agency
and/or MDRRMC.
5.3. Always inform the Chairperson of the concerns requiring

immediate actions as well as actions already taken.
B. ACTIVITIES DURING DISASTER OPERATIONS
1. Coordination and Secretariat Functions
1.1. Chairperson, MDRRMC of the municipality shall call for a Pre-

Disaster Risk Assessment (PDRA), as recommended by
PAGASA-Visayas, to discuss on the council’s preparedness
measures and appropriate course of actions.
1.2. All Response Agencies shall be organized according to
Response Clusters and be advised to immediately report their
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available assets for possible deployment to the threatened areas

upon receipt of initial warnings/alerts/advisories issued by
surveillance/warning agencies.
1.3. MDRRMC meetings shall be facilitated to effectively address the
requirements in the affected areas within the municipality.
1.4. Requirements and requests of affected areas such as, but not
limited to, Search, Rescue and Retrieval (SRR) teams, logistics,
relief and medical supplies, and other basic services shall be
immediately referred to appropriate response clusters on duty at
MDRRMOC.
2. Monitoring and Reporting
2.1. The preparedness activities of the BDRRMCs shall be monitored

through the MDRRMOs and its member agencies. Likewise,
preparations/actions of MDRRMC Member-Agencies, and the
disaster response requirements in the disaster-stricken areas
shall also be monitored.
2.2. The response and early recovery efforts of the BDRRMCs shall
be monitored and documented.
2.3. In coordination with MDRRMC Member-Agencies and
BDRRMOs, the status of ongoing disaster operations and the
evolving situations in the affected areas shall be properly
monitored and reflected in the progressive MDRRMC situation
report.
2.4. Warnings / alerts / advisories issued by surveillance agencies
shall be processed for dissemination to all stakeholders.
2.5. MDRRMC Situational Reports shall be prepared for the
PDRRMC Chairperson, PDRRMC Operations Center, PDRRMC
Member- Agencies and other stakeholders.
3. Administrative Procedures
3.1. Tracking of Incoming/Outgoing Communications, and Disaster

Reports/Warning Information Dissemination.
MDRRMOC shall maintain a process to track communications

and disaster reports of the day to ensure the whereabouts of said
documents in case of further verifications. Record shall include
the following:
3.1.1.1. All incoming reports from the BDRRMC Member-

Agencies shall be scanned and hardcopy shall
also be put on file folder.
3.1.1.2. Regardless of the situation, non-disaster related
communications (e.g. request for data, notice of
meetings, request for assistance, attendance to
workshops, and other received during tour of duty)
shall be recorded and printed copy shall be forwarded
to the MDRRMO for notation, routing and/or decision-
making.
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4. Filing and Documentation
4.1. Personnel who will prepare the advisories and disaster reports
shall develop a file naming document files (doc/docx), PDF files.
4.2. There shall be a separate folder for operations.
4.3. Inside the operations folder, following sub-folders shall be
created according to the following:
Natural Hazards
 Incidents Monitored
 Weather Advisory
 Tropical Cyclone Advisory
 Flood Bulletin
 Flood Advisory
 Rainfall Advisory
 Dam Discharge
Human-Induced Hazards
 Incidents Monitored
4.4. Inside the above sub-folders, there shall be sub-folders named
per date based on when the messages were received and sent.
5. FEEDBACK MECHANISM
The MDRRMO Communication and Helpline Desk shall have duty to:
1. Conduct Information and Education Campaign (IEC) on the meaning

of the siren signals and the corresponding actions to take in relation to
the Hazard Codes;
2. Prepare and distribute leaflets and flyers on the importance of the
Early Warning System;
3. Regularly checks and monitors the efficiency and relevance of the
EWS to the people; and
4. Receive feedbacks and suggestions from the BDRRMOs and the
general public.
MDRRMOC / EOC ALERT SYSTEM
A. CHARACTERISTICS OF DISASTERS
Aside from the classification of disasters based on the hazards (i.e. natural or
human-induced) causing the disaster, it may also be classified based on the
speed of onset (i.e. slow onset or sudden onset). Speed of onset refers on
how quickly the peak of hazard occurs. It has an effect on the actions to be
undertaken by the MDRRMOC and the MDRRMC as a whole.
1. Sudden Onset Disaster

A sudden onset disaster is one triggered by a hazardous event that
emerges quickly or unexpectedly (e.g. earthquake). Should the
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emergency occur at night or on weekends during normal condition,

members of Operations Section shall immediately report to
MDRRMOC.
2. Slow Onset Disaster

A slow onset disaster is defined as one that emerges gradually
overtime (e.g. drought, weather disturbance, high-density
population gatherings).
B. MDRRMOC ALERT CONDITIONS
The MDRRMOC operates on a 24/7 basis under two conditions: NORMAL

and EMERGENCY.
1. Normal Condition
The NORMAL CONDITION, also referred to as WHITE ALERT, is the

state wherein all incidents, hazards, and its possible effects are being
monitored and assessed. During this condition, the MDRRMOC
functions as a regular office with a skeletal duty from MDRRM
personnel/responders. Duty personnel shall perform alert and
monitoring of situations, coordination, reporting, information
dissemination, and other tasks as directed.
2. Emergency Condition
The EMERGENCY CONDITION is declared when a hazard has been

assessed to have potential impacts or effects to lives and properties
and may warrant the need to coordinate the delivery of emergency
assistance or support from relevant government agencies.
Two (2) types of Emergency Conditions:
a. BLUE ALERT- It is the raising of alert status of the MDRRMOC

primarily in preparation for a slow onset disaster or in
anticipation of situation escalation, requiring selected duty
personnel. Primary or lead personnel from the MDRRM office,
complemented by Detailed Duty Officers (DDOs) of each
member agency shall render duty at the MDRRMOC.
b. RED ALERT - It is to the highest level of alert to address an

ongoing or in anticipation of an imminent emergency situation. It
requires response agency staffing at the MDRRMOC and
immediate interagency coordination.
C. RAISING AND DOWNGRADING OF THE MDRRMOC ALERT STATUS
1. Raising of Alert Status
1.1. Raising the alert status of the MDRRMOC (i.e. from WHITE ALERT
to BLUE ALERT or WHITE ALERT to RED ALERT) is determined
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based on various triggers and conditions. Once these

considerations are met, raising of the alert status shall be discussed
among decision-makers.
1.2. The Chairperson, LDRRMO and the Vice-Chairperson for

Response have the authority, discretion, and responsibility in
raising the MDRRMOC Alert Status.
1.3. Other agencies may recommend raising the alert status e.g.
PAGASA for weather disturbances, PHIVOLCS for volcano
activities and earthquake, and response agencies for human-
induced hazards.
2. Downgrading of Alert Status
2.1. Downgrading the MDRRMOC’s Alert Status shall be made upon the
recommendation of Chief/Chairman of the MDRRMC with the
concurrence of the Manager/s.
2.2. Downgrading from RED to BLUE to WHITE shall be determined

based on the condition in affected areas. Termination of disaster
response such as relief operations and search, rescue and retrieval
(SRR) can be the basis of downgrading the alert status.
2.3. However, when downgraded into normal condition (white),

concerned MDRRMC Member-Agencies and BDRRMOs are still
required to submit reports/updates to MDRRMOC from time to time.
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MDRRMC MEETINGS AND MEDIA MANAGEMENT
A. MEETINGS
1. Pre-Disaster Risk Assessment / Technical Working Group Meeting
The Pre-Disaster Risk Assessment (PDRA) is a process to evaluate a

hazard's level of risk given the degree of exposure and vulnerability in a
specific area. It presents the possible impacts on the populace and forms
a basis to determine the appropriate level of response actions from the
national level government agencies down to the local government units.
In view of a slow and sudden onset hazard, a PDRA Core Group

composed of authorized and designated representatives shall be
convened at the MDRRMOC.
The PDRA Core Group members are directed to organize and may wish to
call on other MDRRMC Member-Agencies and organizations to facilitate
the immediate execution of needed assessment and dissemination of
results, as deemed necessary.
Facilitation of PDRA Meetings (Core Group/Extended) shall be

spearheaded by the MDRRMC Chairman, the LDRRMO and the chief of
the Operations Section in order to capture important discussion points,
instructions, directives, and agreements.
During the PDRA meetings, the Operations Section shall facilitate the
processing of all administrative requirements needed, as well as the
release of the minutes of the meeting.
2. Emergency Meeting (During Emergency Condition)
Facilitation of Emergency Meetings shall be spearheaded by the

Operations Section and shall be supported accordingly by other Sections
and DDOs:
a. Operations Section shall accomplish the necessary documents (i.e.

Notice of Meeting, Provisional Agenda, and Purchase Request)
b. Concerned Sections shall facilitate the Financial, Administrative, and
other Logistical Requirements.
c. DDOs at the MDRRMOC shall coordinate with their respective offices
Re - Emergency Meeting.
3. Response Cluster Meeting
The Response Cluster System, according to the National Disaster

Response Plan (NDRP) as well as the Disaster Response Plan, is the
aggregation of responding government agencies, humanitarian
organizations, faith-based organizations, private and civil society
organizations, including volunteers according to their specific line of
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services or expertise during emergency response. This mechanism was

adapted by the then National Disaster Coordinating Council (NDCC) in
2008 to harmonize the efforts of the Philippine government agencies with
international humanitarian agencies of the United Nations in dealing with
the effects of disastrous events. In 2014, the institutionalization of the
Cluster Approach was further strengthened through the adoption of the
NDRP, by virtue of NDRRMC Memo No. 24 series of 2014.
The Response Cluster System defines the roles and responsibilities of

each cluster towards a more systematic delivery of response and services.
There are 12 response clusters in Region 7, each with identified Lead

Agency that will primarily supervise, coordinate, and report all activities of
their cluster members during disaster phase.
Response Cluster Lead

Food and Non-food Item DSWD
Health DOH
Camp Coordination and Camp Management DSWD
Protection DSWD
Logistics OCD
Emergency Telecommunications DICT
Education DEPED
Search, Rescue and Retrieval CentCom
Management of the Dead and the Missing DILG
Law and Order PNP
Philippine International Humanitarian DFA
Assistance
Debris Clearing and Engineering Works DPWH
The Response Cluster System:
a. Regional Response Cluster Meetings shall be presided by

Chairperson, RDRRMC7, DSWD as Vice Chairperson for Response,
OCD Officials, OCD Operations Section, and lead agencies of the 12
Clusters.
b. If necessary, other RDRRMC Member-Agencies and partners shall
attend the meeting upon the request of the Response Cluster.
c. Regional Response Cluster Meetings shall be conducted based on the
recommendation of the PDRA Core Group, DOST-PAGASA, DOST-
PHIVOLCS, or any following officials: Vice Chairperson for Response;
Chairperson, RDRRMC.
d. The Response Cluster shall automatically convene and meet in the
event of any of the following:
 Weather System/s to threaten Region 7.
 Occurrence of destructive earthquake.
 Occurrence of human-induced disasters (e.g. armed conflict)
with request for assistance from Regional Crisis Management
Committee
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e. During Response Cluster Meetings, the MDRRMOC Operations

Section shall facilitate the processing of all administrative requirements
needed, as well as the release of the minutes of the meeting.
f. For specific Cluster coordination meetings, the following shall be
observed:
 Lead agency of the concerned cluster shall convene its member
agencies.
 Lead agency of the Cluster shall preside the meeting with
MDRRMO as co-chair.
 Due to the technicality of discussions and specificity of the
cluster details, documentation of the meeting shall be prepared
by the lead Cluster responsible.
 Administrative requirements for the conduct of the meeting shall
be facilitated by MDRRMO, provided that the requesting Cluster
submitted an official request was sent at an earlier time.
B. MEDIA MANAGEMENT
1. Public Information through Press Conference and Media Briefings
Facilitation of Press Conferences and media briefings shall be

spearheaded by the MDRRMO-Communications and Helpline Desk during
Blue Alert and shall be supported by the Philippine Information Agency
(PIA) during Red Alert Status.
The press conference shall be facilitated by designated

PIA/OCD-IO/Communication and Helpline Desk personnel other than the
Presiding Officer/Chairperson, to brief and manage the media, as well as
the proceedings. The facilitator shall ensure that the media will be given
ample time to ask questions.
2. Media Interview and Coverage at the MDRRMOC
a. Media personnel are strictly not allowed in the Report

Development area of the MDRRMOC in order to avoid
unwanted/untimely disclosure of information that still
necessitates further verification and validation. They shall stay
strictly at the designated area for the media.
b. Request for media coverage inside the MDRRMC facility shall
be coursed through the MDRRMO – Communication and
Helpline Desk for approval of the MDRRMC.
c. Recording of videos / taking of pictures, media staff and crew
will be guided accordingly by the MDRRMO – Communication
and Helpline Desk observing the restrictions inside the
MDRRMOC.
d. Setting-up of electronic field production (EFP), other media
equipment connected to the Outside Broadcasting (OB) Van,
etc. must be approved by MDRRMC Chairman.
e. Media personnel are required to stay at the designated area for
media. Entering the MDRRMOC without permission is strictly
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prohibited.
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f. Members of Operations Section and other duty personnel are

not allowed to entertain questions from the media. Only the
Chairperson, MDRRMC, or designated MDRRMO –
Communication and Helpline Desk are authorized to
accommodate interviews.
C. MDRRMC SOCIAL MEDIA PLATFORMS
1. Social media (Facebook, Twitter, etc.) are utilized for alert, monitoring, and
information management purposes. The official accounts shall be
managed by MDRRMO – Communication and Helpline Desk. This
includes posting of advisories and situational reports and addressing
queries of the public.
2. Social media guidelines shall be developed by MDRRMO – Communication and

Helpline Desk.
3. The MDRRMO – Communication and Helpline Desk shall promote the use
of UNIFIED HASHTAGS to coordinate and disseminate information, relief,
and rescue efforts with the public and concerned government agencies.
4. All personnel are STRICTLY PROHIBITED to post RDRRMC unpublished

updates/information on social media using their personal accounts.
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CHAPTER IV – REPORTING SYSTEM
The MDRRMOC is the repository of all disaster information. Disaster

data/information comes from MDRRMC Member-Agencies, PDRRMOs and
BDRRMOs.
Any data/information received from various sources need to be reported/coordinated

with the concerned MDRRMC Member-Agencies and BDRRMOs for verification and
validation. Once validated and verified, said information is then processed by the
MDRRMOC into an Official MDRRMC Report for the information of stakeholders.
Reporting is required to ensure proper monitoring and documentation of disaster

occurrence and its effects on the population, properties, and environment. It also
serves as a means of communication, basis for evaluation, and an avenue for
dissemination of activities to the public, keeping them abreast of the current
situation.
The MDRRMC Report has the following purposes:
1. Process information received from various sources and provide an

analysis so that stakeholders get a clear picture of the magnitude of the
situation.
2. Identify the gaps and emergency needs in addressing the requirements of
the affected population.
3. Reduce risks and effectively manage the consequences of disasters.
4. Ensure “near real-time reporting”.
5. Recommend appropriate actions to be undertaken in order to expedite the
decision-making process.
6. Capture and store useful and valuable data/information in various forms
for statistical purposes and to serve as a basis for decision-making by the
responsible authorities, readily available for sharing and dissemination to
all concerned.
Guidelines for Reporting Incidents
1. Incidents shall be published if they satisfy any of the following criteria:
 Criteria
o At least 10 people died in the incident, with or without
report of injuries and missing.
o At least 10 injured / ill and/or 10 missing without report
of deaths.
o At least 50 families or 250 persons are affected and/or
displaced.
o At least 50 houses damaged (partially / totally).
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o At least ₱5,000,000.00 worth of damage to the means

of livelihood, shelter, critical infrastructures, major
roads and bridges, agricultural production, as well as
disruption to lifelines (water, electricity, transportation,
and communication systems) which cannot be
restored within 24 hours.
 BDRRMCs request for assistance.

 There is a need for the declaration of affected areas under a
State of Calamity either by the Local Sanggunian or by the
President of the Republic of the Philippines.
 There is an extremely high incidence of a certain disease
whether communicable or non-communicable within a
community, in a specific period of time, specific health-
related behavior, or other health related events clearly
beyond normal expectancy.
 At least fifteen percent (15%) of the forecasted affected
population based on science-based projection are in need of
emergency assistance.
 At least thirty percent (30%) of the means of livelihood on
agricultural, business, and industrial sectors are affected.
 An incident involving persons of national interest (VVIP,
High- Ranking Officials)
 Earthquake incidents (felt), severe weather bulletin of tropical
cyclones with or without effects (casualties or damage
incurred), chemical/biological/ radiological/
nuclear/explosives incidents, shall automatically fall under
reporting incidents and reported to the Civil Defense
Administrator (CDA) / Executive Director and PDRRMC
through fastest means of communications (SMS).
1.1. Concerned BDRRMOs and member-agencies shall submit a

consolidated official report to the MDRRMOC.
1.2. Information relayed thru SMS and/or phone calls are discouraged.
However, in instances where significant update / report needs to be
relayed to or required by the Chairperson, MDRRMC, immediate
inclusion of such to the next Situational Report should be upon the
discretion of the latter.
1.3. BDRRMOs are required to obtain a copy of the official resolution of
the Declaration of State Calamity prior to its inclusion in the
Situational Report. The MDRRMOC shall be provided with a copy
of the resolution.
1.4. BDRRMOs are responsible for the validation of all information prior
to its submission to the MDRRMOC:
 Incidents that lack information
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 "Alleged" and "Unconfirmed" reports
1.5. Reportorial Requirements
 Initial Report shall be submitted within two (2) hours to

confirm whether the incident has actually occurred. It shall
include information on what, when, where, why, who, and
how the incident happened, and what steps were initially
taken.
 Situational Report (SitRep), in cumulative form, shall be
submitted by BDRRMCs to MDRRMOC whenever there are
updates. It shall indicate the prevailing situation, emergency
response, preparedness measures, consolidated effects,
and issues and concerns with corresponding
recommendations (if any).
 Final Report / Terminal Report is a consolidated report of
effects and interventions for a specific disaster event with
lessons learned which shall be submitted three (3) months
after the termination of disaster operations and submission
of final reports by BDRRMCs. BDRRMCs are also required
to submit their final reports.
1.6. Self-inflicted incidents (i.e. under the influence of alcohol/drugs,

etc.) shall not be included in the SitRep even though they
transpired during the period or observance of the
event/disaster/emergency.
2. Subsequently, reported incidents shall be classified into categories

depending on factors such as number of affected areas, level of response
actions required, declarations of State of Calamity, among others. The
categories and their criteria are as follows:
 Large-Scale Disasters
o There is a declaration of State of Calamity on the National or
Regional level.
o There is a call for international humanitarian assistance and /
or intervention from international partners.
o There is a need to conduct National Post-Disaster Needs
Assessment (PDNA) or Post-Conflict Needs Assessment
(PCNA)
 Medium-Scale Disasters
o There is a local declaration of State of Calamity.
o At least two (2) barangays are affected.
o There is a need for augmentation from the national to the
regional level.
o There is a need for intervention / assistance from in-country
liaison team (e.g. ASEAN, UN)
o There is a need to conduct Regional PDNA or PCNA
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 Small-Scale Disasters
o Local incidents (e.g. local fire incidents, isolated
thunderstorms)
3. An incident that is categorized as a Medium or Large-scale Disaster may be

translated into MDRRMC Situational Report if it satisfies any of the following
criteria:
 At least two (2) barangays are affected
 A VIP is involved
 National security is threatened
 MDRRMC Key officials recognize the incident as a
national concern
4. A small-scale incident may be escalated to a medium-scale, and a medium-

scale disaster to large-scale depending on the level of response actions
required.
5. All reported incidents from PDRRMCs shall be recorded in the MDRRMOC.

Incidents that did not satisfy the criteria shall not be published.
Procedures for Reporting Incidents
1. Initial / Spot Reports
1.1. For Initial or Spot reports reported by BDRRMCs and responders,

MDRRMOC Duty Personnel shall send a summary of the incident
received in their tour of duty thru SMS to; Chairperson, PDRRMC.
The summary shall contain the following information:
 Situation Overview
 Effects
 Actions Taken
1.2. Incident reports shall be analyzed and translated into MDRRMC

Incidents Monitored Reports and shall be submitted for approval.
1.3. The designated approving authority shall review and approve the
pending reports.
1.4. For Armed Conflicts, the report shall focus on the consequence
management for Internally Displaced Persons (IDPs), hence, no
information on military or police movement or operations shall be
reflected in the report. Names and other details on casualties shall
not be reflected as well.
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1.5. Duty Personnel shall translate the received reports into RDRRMC
Report signed by the approving authority and a file copy must be
maintained for record-keeping.
1.6. Reports that met the criteria shall be disseminated accordingly:
 RDRRMC Update
o Email the scanned document to NDRRMOC, RDRRMC
Member-Agencies and concerned P/CDRRMCs
2. Situational Report (SitRep)
2.1. After drafting the report and reviewed by the Team Leader, it should be
submitted to MDRRMC Chairman for review and approval.
2.2. The signed/accomplished report shall be processed accordingly:

 Scan the document
 Email/fax the document to PDRRMOC and PDRRMC member-
agencies
 Maintain a file copy of the document in the designated folder
3. Special Event (Religious Events, Holidays, high-profile/high-density

population gatherings)
3.1. All directly related incidents which transpired during the period or
observance of the event shall be included in the Situational Report.
3.2. Self-inflicted incidents (i.e. under the influence of alcohol / drugs,

suicide, and the likes) shall not be included in the SitRep even
though they transpired during the period or observance of the event.
Reportorial Requirements (Data Needed)
The MDRRMCs shall:

 Consolidate all reports gathered from BDRRMC and subsequently
translate it into an Official MDRRMC Report. Reports from the
Local BDRRMCs shall not be forwarded directly to MDRRMOC
without proper analysis, consolidation, and verification of
information. The report must contain the following information:
► What
► When
► Where
► Why
► How the incident happened
► What steps were initially undertaken
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 Incidents which require decision-making by higher authorities shall

be reported through the fastest means of communications which
include, but not limited to:
► Short Messaging System (SMS)

► Facsimile
► Telephone
► Email
► Viber
► FB Messenger
 All planned events / observance which have the potential for an

emergency situation shall be:
o Closely monitored
o Documented
o Reported by concerned BDRRM Operations Centers
 New entries/updates in progress and situational report shall be

typed in bold and in blue font
 All incidents monitored/reported that are considered to be important

BUT did not satisfy the criteria shall still be consolidated to be
submitted every 25th day working day of the month for inclusion in
the Monthly Accomplishment Report of the MDRRMO.
1. Casualties (Dead, Injured, Missing WITH IDENTITY)
1.1. Through the approved Guidelines on the Management of the Dead

and Missing Persons (MDM), the BDRRMO and/or responders,
with the support of other agencies and offices, shall submit the
official consolidated report on dead and missing and shall be the
source of the MDRRMOC.
 MDRRMO personnel must ensure the identity and number of
reported deaths were reconciled, validated, and confirmed by
BDRRMO Chairman and MDRRMO before reporting to
PDRRMOC
1.2. ONLY reported missing persons WITH IDENTITY shall be reflected

in the MDRRMC SitRep. However, MDRRMCs may still reflect the
number of missing persons (w/o identity) with an intent only to
provide advance information to the PDRRMOC.
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1.3. The MDRRMOC personnel shall ensure that reports from

BDRRMCs and DOH on injured and/or ill are confirmed before its
inclusion in the SitRep. MDRRMOC duty personnel may send the
DOH report to BDRRMCs and vice-versa for vetting and
triangulation.
1.4. In case of incidents worth reporting, the number of identified or

unidentified dead casualties can be reported / noted “subject for
validation/confirmation” by the MDM Cluster or by the city/municipal
health officer in the absence of the former.
1.5. The following are the reportorial requirements for
MDM: For Dead Persons

 Certificate of Identification (issued by PNP or NBI)
 Death Certificate (issued by DOH, and Local Health Officer)
For Missing Persons

 Accomplished Incident Report Form (PNP); and/or
 MDM Standard Missing Persons’ Form
2. Population affected and/or displaced - Official report from DSWD Municipal

Office shall be submitted to MDRRMOC.
3. Pre-emptive Evacuation
3.1. MDRRMCs shall report to the MDRRMOC any pre-emptive

evacuation conducted in relation to incidents / disasters being
monitored.
3.2. DILG, LDRRMCs, AFP, PNP, BFP,- number of families and

individuals pre-emptively evacuated and the name and location of
designated evacuation center/s
4. Cost of Damage
4.1. Reconciled and consolidated by BDRRM OpCen before reporting to

MDRRMOC.
4.2. The MDRRMOC duty personnel may send the BDRRMC report to
concerned MDRRMC Member-Agencies and vice-versa, for vetting
and triangulation.
5. Status of lifelines and affected sectors
5.1. DOTr (PCG, MCIAA, CPA, PPA, MARINA, LTFRB, LTO, and other
sea/rail/land/airport authorities) - transportation (sea, air, land, and
rail)
5.2. DOE, NGCP, Local Electric Cooperatives, and Distribution Utilities -

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power interruptions/outages and restoration
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5.3. MCWD and Local Water Districts - water interruptions/restoration
5.4. DPWH, LGUs and LDRRMCs (provincial, municipal, barangay) -

roads and bridges emergency repairs, clearing operations and
restoration of damaged flood control and other infrastructure
projects
5.5. LGUs and Local DRRMCs (Suspension of Classes), DepEd,

CHED, Private Schools and Universities/Colleges, TESDA
(Suspension, Cancellation, and Resumption of Classes)
5.6. NTC, PLDT, SMART, GLOBE, and other TELCOs - communication

lines
6. Actions Taken – This should be Per Cluster, Agency, and LGU which include
the following:
 Assets deployed /dispatched/ prepositioned

 Agencies/units involved in the operations
 Areas of deployment
 Number of families/persons rescued, bodies
recovered dead, and families/persons evacuated
 Conduct of Rapid Damage Assessment and Needs
Analysis (RDANA)
SUBSEQUENT PERIODIC REPORTING
1. A subsequent periodic reporting system must be followed to ensure uniformity of

timely reporting by the RDRRMC-RDRRMOC to stakeholders.
TYPE OF REPORT RELEASING TIME

Incidents Monitored Report Upon verification of all relevant
information
Situational Report Submitted 30mins to an hour before the
cut-off set by the PDRRMC
All reports received beyond the prescribed time of submission shall be

included in the next report.
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CHAPTER V – MANNING THE MDRRMOC/EOC

1. Detailed Duty Officers (DDOs)
The MDRRMOC Facility is operated by the MDRRMO personnel during

normal condition and to be complemented by the DDO from MDRRMC
Member-Agencies during emergency conditions.
The MDRRMC shall ensure that the MDRRMOC is fully operational to

perform its core functions and achieve its mission.
Personnel on duty (Incoming and Outgoing) shall perform the following:
 Incoming Duty Personnel shall record their attendance and

time of arrival in the Duty Personnel Journal / Logbook.
 Outgoing Duty Personnel shall observe proper turn-over of
duties, documentation, and other concerns to Incoming Duty
Personnel.
 Duty personnel shall be held liable for any loss or damage
inside the center due to negligence.
 Stay at the MDRRMOC for the entire tour of duty.
1.1. Duties and Responsibilities of Duty Personnel Manning the

MDRRMOC
1.1.1. Report to MDRRMOC wearing appropriate office uniform and

ID; log their name along with the date and time of arrival, and
departure.
1.1.2. Work under the supervision of the LDRRMO as part of the

MDRRMC EOC Management Team.
1.1.3. Duty Alert Teams shall render 24-hr duty (monitoring,

coordination, report development, etc) during BLUE and RED
alert status.
1.1.4. Coordinate with the appropriate office/s of their agency

regarding updates, operational requirements and/or actions
being undertaken pertaining to the prevailing disaster or event.
1.1.5. Stay at the MDRRMOC during their entire tour of duty and shall
refrain from doing other unofficial business. In case of
emergency, they should secure approval from the MDRRMOC
Chief before leaving the office premises.
1.1.5.1. Observe proper turn-over of assignment /

responsibility.
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1.1.5.2. Outgoing DDOs shall not leave the MDRRMOC

until incoming personnel have reported for duty.
1.1.6. Submit summary report of all actions taken and

accomplishments during tour of duty to be submitted to their
respective agencies noted by the Team Leader. Copy furnish
the MDRRMOC duty for documentation.
1.1.7. Duty personnel/responders shall adhere to the following:
1.1.7.1. Follow a three-shift relief system, namely:
12:00midnight to 8:00am (first shift); 8am to 4:00pm
(second shift); and 4:00pm to 12:00 midnight (third
shift). However, during cases of emergency, all
responders shall automatically report for duty.
1.1.7.2. In order to better facilitate the turn-over of
responsibilities, responders shall report for duty at
least 30 minutes before duty time.
1.1.7.3. Duty personnel shall, at all times, keep the
MDRRMOC clean and orderly.
1.1.7.4. Each Vehicle unit (emergency response vehicle,
ambulance and utility vehicle) shall have a total
compliment of at least 2 responders and a driver.
Each team shall carry, at all times, a Go Bag
containing complete accessories and tools for rescue.
1.1.7.5. Rescue/Response teams shall follow proper protocol
at all times on incident response/emergency
response.
Normal Condition
 Chief, Operations Section - is the overall authority and

decision-maker during the tour of duty. He/She directly
reports to higher authorities following the hierarchy of
command, performing but not limited to the following
functions:
o Ensures MDRRMC Situational Report and/or Incidents
Monitored, and other disaster-related reports are
prepared and sent.
o Ensures monitoring of weather disturbances and other
hazards and dissemination of advisories and other
warnings thru all possible means of communications.
 Facilitates requests for Logistical requirements from NGAs,

MDRRMOs and other stakeholders on coordination, tracking,
and dispatch of goods, supplies, personnel, and equipment.
 Monitors and maintains computer systems and networks and

provides technical assistance during tour of duty.
Emergency Condition
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 Management
o Responsible Official - Sets the
priorities/objectives to be undertaken by the
MDRRMC EOC Management Team for the given
operational period.
o EOC Manager - Supervises all operational and
support functions being performed at the
MDRRMOC.
 Operations
o Operations Manager - Supervises implementation
of instructions for coordination and consequence
management.
o Liaison - Monitors, receives, and processes
response requests that are received via phone
call, SMS, email and other means.
o Cluster Coordinator - Develops correspondences
and other documentary requirements for execution
of disaster response activities.
o Logistics Coordinator - Arranges logistical
requirements for response operations.
 Planning
o Planning Manager - Supervises information
management and situational analysis functions of
the MDRRMOC.
o Report Coordinator - Gathers and validates
situation information obtained via phone call, SMS,
email and other means.
o Report Developer - Develops MDRRMOC
Situational Report with analysis and
recommendations.
o Documenter - Maintains all printed and electronic
reports of the MDRRMOC.
 Logistics
o Logistics Manager - Supervises functionality and
maintenance of MDRRMOC, equipment, tools and
supplies used for coordination and communication.
o Communications Manager - Ensures functionality
of MDRRMOC communication tools and
equipment, and facilitate maintenance thereof.
o Network Manager - Ensures functionality of
MDRRMOC network connectivity, and facilitate
maintenance thereof.
o Engineering Manager - Ensures functionality of
the entire MDRRMOC facility.
 Finance and Administration

o Finance/Administration Manager - Supervises all
functions related to finances and administrative
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matters within the MDRRMOC.

o Special Disbursing Officer - Ensures availability
of cash advance for use of the MDRRMOC duty
team.
o Administrative Assistant - Serves as message
center of the MDRRMOC for all financial and
administrative documents.
o Utility - Provides utility services and other related
requirements.
o Security - Provides security services and other
related requirements.
o Driver - Provides transport services for
MDRRMOC duty personnel.
2. Guidelines for Detailed Duty Officer
2.1. Upon notification of raising of MDRRMOC alert status (thru SMS,

phone, email, and other forms of communication):
 BLUE - uniformed personnel (AFP, BFP, PCG and PNP) and
other concerned agencies shall immediately deploy at least one
(1) DDO at MDRRMOC during Emergency Status to render 24-
hour duty on a rotational basis.
 RED - uniformed personnel (AFP, BFP, PCG and PNP), DOH,

DSWD, DILG, DepEd, DPWH and other concerned agencies
shall immediately deploy at least two (2) DDOs (Officer and
Non- commissioned Officer Level) at MDRRMOC during
Emergency Status to render 24-hour duty on a rotational basis.
2.2. These DDOs shall provide information and other related requirements
to MDRRMOC. They shall inform their respective agencies to send at
least a trusted and reliable representative/personnel to attend
emergency council meetings / press conferences at the MDRRMOC as
the need arises. Likewise, inform respective Head of Agencies on
relevant matters taken up during the meeting.
2.3. Upon notification, each member agency shall submit to MDRRMOC

(thru email, messenger) the weekly duty schedule and/or roster of
DDOs which includes the following information (1 day before rendering
duty):
 Name
 Designation / Position
 Office / Division
 Contact Numbers (mobile numbers and office landline)
 Duration of Duty: (e.g. 7:00 am to 3:00 pm the following day)
2.4. Implement their respective Pre-Emergency Action Plans pursuant to

RA 10121 and submit report on the status of Preparedness
Measures/Activities and the implementation of their respective
preparedness plans thru email or facsimile, or hand-carried by DDOs,
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for consolidation of the MDRRMOC.
2.5. DDOs present at the MDRRMOC must be conversant, knowledgeable

of the situation and response actions, and prepared to represent their
respective agencies and attend emergency meetings as deemed
necessary.
2.6. Certificate of Appearance will be issued after the tour of duty and/or
upon request.
2.7.Provide prior notice in his/her absence at least an hour before his/her

duty.
3. Tour of Duty/Duty Relief System
3.1. The MDRRMC Operations Section shall be responsible for the

preparation of duty schedule.
3.2. Outgoing duty personnel shall not leave their posts until the incoming
duty personnel arrives and shall observe proper turn-over of
documents and responsibilities. Each member of the duty personnel
shall personally endorse / turn-over any unfinished task before leaving
the post to ensure continuity of the work assigned.
3.3. Personnel on official travel or official leave (trainings / seminars,

scheduled medical services, vacation) shall be removed on the WHITE
ALERT duty schedule. Operations Section shall immediately issue the
revised duty schedule and subsequently inform concerned personnel
on the change of schedule.
3.4. During Emergency Condition (BLUE or RED ALERT), the duty

personnel shall prioritize his/her duty at MDRRMOC in case he / she is
required by other offices (outside) to attend meetings and participate to
activities (even with prior issuance of Travel/Memo Order).
3.5. Personnel who will not be able to render duty due to personal reasons
shall look for replacement ahead of time, at least two (2) days before
his/her scheduled duty. A written agreement shall likewise be
submitted.
3.6. Duty driver and a corresponding vehicle shall be assigned at the

MDRRMOC during BLUE and RED alert status and shall not be utilized
for other purposes. All trips shall be with the consent of the Regional
Director.
3.7. Duty personnel leaving the MDRRMOC premises during the tour of
duty without permission from the Team Leader shall be subjected to
corresponding disciplinary action.
3.8. For special cases (such as pandemic or any related cases) that would
require strict health protocols, limit physical contact, and observance of
social distancing, a work-from-home (WFH) arrangement or a
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combination of physical and WFH duty system/arrangement may be

applied.
4. Attire Decorum
4.1. All duty personnel shall wear appropriate attire and Identification Cards
(IDs) during office hours: Office uniform during normal condition and
prescribed MDRRMC shirt and pants during emergency conditions.
4.2. Wearing shorts and slippers at the MDRRMOC is prohibited at all times.
4.3. Proper attire decorum must also be observed during official video tele-
conferencing meetings.
5. MDRRMOC Duty Report
5.1. A Staff Duty Officer (SDO) report shall be prepared and submitted to
the MDRRMC Chairman, after the tour of duty of personnel. It shall
also be put on file.
5.2. It shall contain the attendance, list of reports/advisories released and

summary of other administrative matters (status of communication
lines, duty driver activity, etc.).
6. Entitlement of Compensatory Time-Offs (CTOs) and Provision of Meals
6.1. Employees are required to render forty (40) hours of work in a week,
subject to the work schedule adopted by the agency. In the exigency of
the service, employees may be required to render services beyond
working hours.
6.2. The CTO may be availed of in blocks of four (4) or eight (8) hours.
Agencies adopting alternative work schedules should make parallel
adjustments in the availment blocks, tantamount to either a half or full
day leave from work.
6.3. The employee must first obtain approval from the head of the
agency/authorized official regarding the schedule of availment of CTO.
The management shall accommodate, to the extent practicable all
applications for availment of CTO at the time requested by the
employee. In the exigency of the service, however, the schedule may
be recalled and subsequently rescheduled by the Head of the
Office/authorized official within the year.
6.4. The Compensatory Overtime Credits (COCs) cannot be issued to

offset undertime/s or tardiness incurred by the employee during regular
working days.
6.5. COCs earned cannot be converted to cash, hence, are non-cumulative;

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6.6. COCs will not be added to the regular leave credits of the employee.
Hence, it is not part of the accumulated leave credits that is paid out to
the employee.
6.7. All personnel who render duty at NDRRMOC for 12 to 24 hours straight
(holidays/weekends) shall be entitled to Compensatory Time-Offs
(CTOs) as prescribed in the enabling laws.
6.8. All duty personnel shall be provided with food/meals during their tour of
duty.
7. Telephone Courtesy
All duty personnel shall observe telephone courtesy at all times, regardless of
who the callers are.
 Answer promptly (by the 2nd ring).

 Keep a pen and paper near the phone.
 Before picking-up the receiver, end any other side conversations
and ignore distractions.
 Never talk with anything in your mouth.
 Be sensitive to the tone of your voice.
 Be polite and courteous.
 Always identify yourself and office/division/region at the
beginning of all calls.
 Respectfully request for the caller’s full identity.
 Address the caller properly (i.e. Ma’am, Sir, Ms. and/or Mr.) and
never address an unfamiliar caller by his or her first name.
 Listen carefully to the message of the caller. You may repeat
his/her message for clarification.
 Speak clearly especially when leaving messages.
 Always ask if you can put the caller on hold.
 Never leave the person on hold for more than a few seconds or
they may become upset and hang up.
 Smile! — It shows even through the phone lines.
Personal phone calls (landline and mobile) using the Operations Section mobile
phone and direct lines/facsimile are STRICTLY PROHIBITED. Should there be
any need to do so (due to emergencies), inform first the Duty Team Leader and /
or Operations Officers present.
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ANNEXES
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ANNEX A
REPORT FORMAT
Appendix 1 – Initial Report / Spot Report
I. SITUATION OVERVIEW
II. EFFECTS
III. ACTIONS TAKEN
A. MDRRMC Members
B. BDRRMCs
C. Other member agencies
Appendix 2 – Situational Report
II. SITUATION OVERVIEW
III. EFFECTS
A. CASUALTIES
B. AFFECTED / DISPLACED POPULATION
C. DAMAGED HOUSES
D. SUSPENSION OF CLASSES
E. SUSPENSION OF TRIPS (SEA, AIR) AND STRANDED
PASSENGERS
F. STATUS OF LIFELINES / BASIC UTILITIES
G. STATUS OF PORTS
H. COST OF DAMAGES
I. DECLARATION OF STATE OF CALAMITY
IV. ACTIONS TAKEN

A. MDRRMC Members
B. BDRRMCs
C. Other member agencies
V. ANNEXES
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ANNEX B
ORGANIZATION
APPENDIX 1. MDRRMC STRUCTURE
Chairperson
Municipal Mayor
Secretariat Vice Chairperson

LDRRMO LDRRMO
MSWDO MEO
MPDO LDRRMO
Vice Chair, DISASTER Vice Chair, Recovery &
Vice Chair, DISASTER Vice Chair, DISASTER
RESPONSE Rehabilitation Committee
PREVENTION AND PREPAREDNESS
COMMITTEE
MITIGATION COMMITTEE COMMITTEE
Members:
Members: Mun. Agriculture Office
Members:
Members: Local Civil Registrar Mun. Treasurer's Office
DepEd Supervisor
Tourism Officer Mun. Health Officer Mun. Accounting Office
SAN MIGUEL BFP Chief
Municipal Assessor AFP Representative HRMO
SAN MIGUEL PCG Chief
CSO - Women's Balikatan SAN MIGUEL PNP Chief CSO - SAN MIGUEL
MBO
Pres. -Liga ng mga Brgy. CSO - DCPMPC Motorela Association
CSO - Sr. Citizens
MLGOO Pres - Liga ng mga Brgy. Private Sector (Business)
Pres.- Liga ng mga Brgy.
MLGOO Pres - Liga ng mga Brgy.
MLGOO
MLGOO
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APPENDIX 2. ICS ORGANIZATION
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APPENDIX 3.
The MDRRMC EOC Organizational Structure
during Emergency Condition
Municipal Mayor
EOC Manager
(EOC Manager shall depend
upon the type of emergency)
Operations Finance and

Manager Planning Manager
Administrative Manager
Request Report Special

Coordinator Coordinator Disbursement
Officer
Cluster Report
Administrative
Coordinator Developer
Assistant
Logistics Documenter
Coordinator Utility
Security
Driver
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ANNEX C.
WORST-CASE
SCENARIOS PER
HAZARD BASED
ON THE
MUNICIPAL
CONTINGENCY
PLANS
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APPENDIX 1. EARTHQUAKE
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APPENDIX 2. - HYDROMETEOROLOGICAL HAZARD
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APPENDIX 3. HUMAN-INDUCED HAZARD (TERRORISM-RELATED)
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ANNEX D.
COMMUNICATION SYSTEM
APPENDIX 1. ANALOG TWO-WAY RADIO
Analog radio signals utilize sinusoidal value waveforms to communicate voice
signals in a continuous wave. The simple radio wave is harnessed via
frequency modulation and requires very little in the way of technology in order
to work. As such, they transmit the natural human voice without digital
interference and make good use of bandwidth, making them the preferred
radio platform for many businesses and organizations around the world.
BDRRMC
BDRRMC
BDRRMC
BDRRMC
BDRRMC
BDRRMC
REPEATER
BDRRMC
BASE
BDRRMC
BDRRMC
BDRRMC BDRRMC
BDRRMC
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REFERENCES
1. RA10121
2. National Disaster Risk Reduction and Management Standard Operating
Procedures and Guidelines
3. Regional Disaster Risk Reduction and Management Plan 2020-2022
4. Regional Contingency Plan for Earthquake
5. Regional Contingency Plan for Hydromet
6. Regional Contingency Plan for Mt Kanlaon Volcanic Eruption
7. Regional Contingency Plan for Human-Induced Hazard
8. Asian Development Bank
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MUNICIPALITY OF SAN MIGUEL – STANDARD OPERATING PROCEDURES & GUIDELINES

CHAPTER III – STANDARD OPERATING PROCEDURES

RDRRMOC Alert System

1. Raising of Alert Status-----------------------------------------------------pp. 29-30

RDRRMC Meetings and Media Management

CHAPTER IV – REPORTING SYSTEM

CHAPTER V – MANNING THE RDRRMOC / EOC

ABBREVIATIONS AND ACRONYMS

MOU Memorandum of Understanding

Adaptation – The adjustment in natural or human systems in response to actual or

Affected– A disruption of the normal activity of population and/or areas covered by

Affected Population– A group of persons who experiences a destructive event,

Armed Conflict – Any use of force or armed violence between States or a

Capability – Qualitative assessment of human and material resources such as

Capacity – A combination of all the strengths and resources available within a

community-based organizations (CBOs), faith-based organizations, people’s

Compensatory Time-Off - Number of hours or days an employee is excused from

Detailed Duty Officer – Assigned/designated representative from N/RDRRMC

Disaster – A serious disruption of the functioning of a community or a society

Disaster Control– It is the act of limiting or mitigating the effects of disasters

Disaster Mitigation – The lessening or limitation of the adverse impacts of hazards

Disaster Operations– Any concerted effort by two or more agencies, governmental

Disaster Preparedness – The knowledge and capacities developed by

Disaster Prevention – The outright avoidance of adverse impacts of hazards and

Disaster Response – The provision of emergency services and public assistance

Disaster Risk Reduction and Management – The systematic process of using

organizations threatened by a hazard to prepare and to act appropriately and in

Earthquake–A weak to violent shaking of the ground produced by the sudden

Emergency – Unforeseen or sudden occurrence, especially danger, demanding

Emergency Management – The organization and management of resources and

Emergency Operations Center - A designated facility that is staffed to undertake

Engineering– As applied to a disaster situation pertains to repairs and restoration of

Epidemic Outbreak– It is the occurrence of communicable/non- communicable

Evacuation - An evacuation of a population in a specific area to prevent the possible

Final Report/Terminal Report - A consolidated report of effects and interventions

Geographic Information System – A database which contains, among others,

Hazard – A dangerous phenomenon, substance, human activity or condition that

Humanitarian Assistance – Are forms of assistance intended to support and

Internally Displaced Persons or Persons Displaced by the Disaster – Person or

Interoperability - Interoperability is the ability of systems to work together in order to

Landslide– A massive outward and downward movement of slope-forming

Large-Scale Disasters - Disasters that require emergency response at a national or

Local Disaster Risk Reduction and Management Council– A group of people at

Medium-Scale Disasters - Emergencies that are smaller than national geographic

Mitigation – Structural and non-structural measures undertaken to limit the adverse

Office of Civil Defense – Is a bureau under the Department of National Defense

Under RA 10121, the OCD is mandated to “administer a comprehensive national civil

Partially Damaged Houses – Still habitable.

Pollution– Any discharge of liquid, gaseous or solid substances into land/soil,

Post-Disaster Recovery – The restoration and improvement where appropriate, of

Pre-Disaster Risk Assessment - Is a process to evaluate a given. hazards

Preparedness – Pre-disaster actions and measures being undertaken within the

Rehabilitation– Measures that ensure the ability of affected communities/areas to

Regional Disaster Risk Reduction and Management Emergency Operations

Regional Disaster Risk Reduction and Management Plan– The document to be

Relief - Refers to the provision of essential, appropriate and timely humanitarian

Resilience – The ability of a system, community or society exposed to hazards to

Risk Assessment – A methodology to determine the nature and extent of risk by

Risk Management – The systematic approach and practice of managing uncertainty

Risk Transfer – The process of formally or informally shifting the financial

Situational Report - A cumulative report on a situation containing verified and

State of Calamity – A condition involving mass casualty and/or major damages to

Sudden-Onset Disaster - Is one triggered by a hazardous event that emerges