Adham Khan

201732658

PART TWO
i). Consider the Graduate Student Admission Process. Identify the
steps in this process and classify them into VA, BVA, and NVA.
The following are the stages of this process:
1. Reviewing an application to establish whether or not the entry
semester requested is acceptable and whether or not the application
was submitted within the allotted amount of time.
2. determining whether or not an application contains all of the
necessary information.
3. Investigating each application to determine whether or not it
satisfies the prerequisites for admission.
4. Developing a plan of academic study.
5. Filling out a form to decline the offer.
The following categories can be applied to these actions:
1. Reviewing an application to establish whether or not the entry
semester requested can be accommodated and whether or not the
application was submitted before the deadline: This is a step for the
VA.
2. Checking an application to see if it contains all of the necessary
information: This is a step in the BVA.
3. Analyzing each application to determine whether or not it satisfies
the admissions criteria: This is a step in the NVA process.
4. Developing a study plan is the fourth step in the BVA process.
5. In accordance with BVA protocol, one must now fill out a rejection
form.

Explanation:
I The following are the stages of this process:
1. Reviewing an application to establish whether or not the entry
semester requested is acceptable and whether or not the application
was submitted within the allotted amount of time.
2. determining whether or not an application contains all of the
necessary information.
3. Investigating each application to determine whether or not it
satisfies the prerequisites for admission.
4. Developing a plan of academic study.
5. Filling out a form to decline the offer.
The following categories can be applied to these actions:
1. Reviewing an application to establish whether or not the entry
semester requested can be accommodated and whether or not the
application was submitted before the deadline: This is a step for the
VA.
2. Checking an application to see if it contains all of the necessary
information: This is a step in the BVA.
3. Analyzing each application to determine whether or not it satisfies
the admissions criteria: This is a step in the NVA process.
4. Developing a study plan is the fourth step in the BVA process.
5. In accordance with BVA protocol, one must now fill out a rejection
form.
PART THREE
ii). Consider the Graduate Student Admission Process. Which types of
waste can you identify in this process?
The following categories of waste will be distinguished as a result of
this procedure:
1. Excessive production: One indicator of this is the fact that fifty
percent of applications that are fully filled out do not fulfill the
fundamental requirements for entry.
2. Defects: This can be seen in the fact that 1% of applications have
errors that need to be reevaluated; this is a clear indication of the
problem.
3. Transportation: One illustration of this can be found in the fact that
it typically takes two weeks after an application has been submitted
for references to be received.
4. The motion is supported by the fact that it takes, on average, ten
minutes to contact an applicant and ask for updated or additional
documents. This can be seen as evidence of the claim.
5. The waiting period: One indication of this is the fact that a number
of applicants have expressed their annoyance with the length of time
it takes to receive a decision letter.

PART FOUR
iii). Consider the Graduate Student Admission Process. Write an issue
register based on the supplemental information for the process.
1. Applications that are missing required information: Fifty percent of
applications that are complete do not meet the minimum admission
criteria.
2. Errors in applications: 1% of applications contain errors that require
the application to be re-evaluated.
3. Frustratingly long wait times: a number of applicants have
expressed their dissatisfaction with the length of time it takes to
receive a decision letter.

PART FIVE
i). Apply the heuristics from Appendix A in order to improve the
process. Justify every redesign heuristic and describe where and you
apply it to the process and how the process is changed because of
it….
The Graduate Student Admission Process can be enhanced by using the

heuristics from Appendix A. Redesigning the procedure in order to make it

more effective is the first heuristic. Redesigning the procedure to make it
more user-friendly is the second heuristic. Redesigning the procedure to
make it more efficient is the third heuristic. Redesigning the procedure to
make it more responsive is the fourth heuristic. Redesigning the procedure to
make it more sustainable is the sixth heuristic. Redesigning the procedure to
make it more equal is the sixth heuristic. Redesigning the procedure to make
it more global is the eighth heuristic.

The Graduate Student Admission Process aims to enhance current

practices by making them more efficient, available, responsive,
effective, sustainable, equitable, and global. The first step is to
streamline the application process by reducing the number of steps
and possibly automating some of them. The proposed modifications to
the Devil's Quadrangle are projected to result in gains in performance
across the board. The adjustments will increase the process's
sustainability, responsiveness, and effectiveness. By reducing the
overall cost, they will increase the accessibility of the admissions
process for students.
The Graduate Student Admission Process is process is intended to be
more effective, user-friendly, responsive, sustainable, egalitarian, and
global. This is the resulting to-be model.
Explanation:
Appendix A
1. Heuristic: Improve the procedure's efficiency by redesigning it.
Redesigning the procedure in order to make it more effective is the
first heuristic. This refers to streamlining and improving the Graduate
Student Admission Process to make it less time- and resource-
intensive overall.
Reducing the number of stages required is one technique to make the
process more effective. For instance, the existing procedure calls for
applicants to submit their applications first, then wait for the
admissions committee's conclusion. The length of the admissions
process would be shortened if the admissions committee could decide
on applications as they come in.
Automating some of the phases in the process is another option to
improve its efficiency. For instance, current students must personally
submit their test results and transcripts. It would save time and money
if these could be submitted electronically.
2. Heuristic: Make the procedure more user-friendly by redesigning it
Redesigning the procedure to make it more user-friendly is the second
heuristic. This refers to making the graduate student admission
process simpler for students to comprehend and navigate.
The process can be made more user-friendly by giving precise
instructions at each stage along the route. For instance, the
application process is now complicated and time-consuming. Students
would have an easier time following these instructions if they were
revised to be clearer and more succinct.
Making the online application system's UI more logical and user-
friendly is another option to improve the process's usability. For
instance, the interface as it stands right now makes it impossible to
complete the application and does not give clear guidance on how to
do so. Students would find it simpler to finish the application if the
interface were changed to be more user-friendly.
3. Heuristic: Improve the procedure by redesigning it.
Redesigning the procedure to make it more efficient is the third
heuristic. This entails increasing the likelihood that applicants will be
accepted to the program in the case of the graduate student
admission procedure.
Making the admissions criteria more explicit is one method to improve
the process. For instance, the existing admissions standards are
ambiguous and perplexing. The approach would be more successful in
terms of accepting students who are qualified for the program if the
criteria were made clearer.
Simplifying the decision-making process is another technique to
improve the process. For instance, the admissions committee
currently takes a long time to decide on applicants. Making the
decision-making process more effective would increase the process'
effectiveness in terms of timely student admission.
4. Heuristic: Adapt the procedure to be more responsive.
Redesigning the procedure to make it more responsive is the fourth
heuristic. This entails adapting the graduate student admissions
process to better meet the demands of applicants.
More flexibility in the application deadline is one technique to improve
responsiveness in the process. For instance, the application deadline
is set at this time. The approach would be more sensitive to the needs
of students who might not be able to achieve the fixed deadline if the
deadline were made more lenient.
Giving the admissions criteria more latitude is another method to
improve responsiveness. For instance, the entrance standards are
currently fairly strict. The approach would be more sensitive to the
requirements of students who might not meet all of the criteria if the
standards were made more lenient.
5. Heuristic: Improve the procedure's sustainability by redesigning it.
Redesigning the procedure to make it more sustainable is the sixth
heuristic. In the case of the graduate student admission process, this
entails reducing the number of resources needed to maintain the
process.
Making the application fee more inexpensive is one method to make
the process more tenable. For instance, the application fee is present
$75. If the charge were lower, the procedure would be more
accessible to students and long-term viable.
Making the admittance criteria more lenient is another method to
make the process more enduring. For instance, the entrance standards
are currently fairly strict. The method would be more responsive to the
requirements of pupils and more long-lasting if the criteria were made
more forgiving.
6. Heuristic: Redesign the procedure to increase equity
Redesigning the procedure to make it more equal is the sixth heuristic.
This refers to improving the process for admitting students from
various backgrounds in the instance of the graduate student admission
process.
Making the admissions standards more lenient is one method to make
the process more equal. For instance, the entrance standards are
currently fairly strict. The method would be more attentive to the
requirements of students from all backgrounds and more egalitarian in
the admission of applicants if the criteria were made more forgiving.
Adding more diversity to the admissions committee is another
method to improve fairness in the process. For instance, the
admissions committee presently consists of professors from the same
department. In terms of student acceptance, the procedure would be
more egalitarian if the admissions committee included faculty from
several fields.
7. Heuristic: The procedure should be redesigned to be more
universal.
Redesigning the procedure to make it more global is the eighth
heuristic. This entails facilitating greater international student
participation in the graduate student admissions procedure.
Making the application fee more reasonable is one method to make the
process more international. For instance, the application fee is present
$75. The process would be cheaper for students from different nations
and more accessible to a worldwide audience if the charge were to be
decreased.
Developing an online application procedure is another method to
make the process more international. For instance, the application
procedure is currently paper-based. If the application process were
transferred online, it would be more convenient for a worldwide
audience and more accessible to students from other nations.
The Graduate Student Admission Process is process is intended to be
more effective, user-friendly, responsive, sustainable, egalitarian, and
global. This is the resulting to-be model.
The first stage in the procedure is to automate some of the steps and
streamline the application process by lowering the overall number of
steps.
A more user-friendly interface for the online application system and
clear, succinct instructions at each step of the procedure is the
second step in the process to make it more approachable.
Making the admissions criteria more transparent and shortening the
decision-making process is the third and final steps in the process that
will increase its effectiveness.
The fourth step in the process is to increase responsiveness by
allowing for more latitude in the admissions requirements and
application deadline.
The fifth phase in the procedure is to increase the process's viability
by lowering the application price and loosening the admittance
requirements.
Making the admissions standards more lenient and adding more
diversity to the admissions committee is the sixth step in the process,
which aims to increase equity.
Making the process more accessible worldwide by lowering the
application fee and establishing an online application system is the
seventh and final step in the procedure.
The recommended modifications to this hypothetical model will
enhance the Devil's Quadrangle's performance dimensions.
Efficiency is the first factor. By using less time and resources overall,
the suggested adjustments will improve the process efficiency. The
university will be able to use its resources more efficiently and save
money as a result.
Effectiveness is the second factor. The procedure will be more
efficient as a result of the suggested adjustments because it will be
more probable that applicants will be accepted into the program. As a
result, more applicants will be accepted into the program, assisting
the university in reaching its objectives.
Response time is the third dimension. The suggested modifications
will increase the process's sensitivity to students' requirements. As a
result, the procedure will be more adaptable and sensitive to students'
needs, increasing the university's appeal to prospective students.
Sustainability is the fourth and last dimension. In terms of the
resources needed to run it, the proposed adjustments will make the
process more resource-efficient. As a result, the admissions procedure
will be less expensive overall and more accessible to students.
ii) Capture the resulting to-be model in BPMN
The following causes of delay are indicated by the cause and effect
diagram.
1) Postal communication delays: A lot of postal communications
cause a considerable delay in the process.
2) Administrative delay: The time it takes to identify a problem, report
it for resolution, and then receive it again to continue processing is
another potential reason for delay.
3) Resubmitting after applying online: Resubmitting after submitting
an online application is needless and time-consuming.
4) Degree verification: Degree verification is the process through
which an organization checks degrees after receiving them via mail.
5) Missing documents: Documents that are missing Information
requests and document resending take time.
6) English exam evaluation: To save the other students' time, the test
results should be checked first.
7) Time taken by admission committee: Time spent by the admission
committee, which meets every two to three weeks to decide on
admission, consumes crucial student time.

iii). Explain the impact of the changes you propose in terms of the
performance dimensions of the Devil’s Quadrangle
Quality: The changes will improve the quality of the admissions
process by reducing the number of incomplete applications and by
improving the accuracy of the admissions process.
1. Accuracy:
2. Enhanced Speed: The modifications will enhance the speed of the
admissions process by ensuring that references are received in a
timely manner and by reducing the amount of time it takes to reach a
decision regarding an application.
3. Expenses: As a result of the changes, the admissions process will
become more efficient, which will result in a reduction in the total
costs associated with the process.
4. Adaptability The modifications will make the admissions process
more adaptable by streamlining the process of contacting applicants
and asking for updated or additional documents. This will improve the
flexibility of the admissions process.