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B : false

Correct Answer : A

8 : Customs and etiquette are the same in most countries and cultures.
A : true
B : false

Correct Answer : B

2/6
9 : Not being offended easily is one of the most important aspects of having a professional
attitude.
A : true
B : false

Correct Answer : A

10 : Cross-cultural communication occurs when people from different cultures share messages
verbally, nonverbally, or in writing.
A : true
B : false

Correct Answer : A

11 : When sharing messages with people from other cultures, you should keep your language
simple and to the point.
A : true
B : false

Correct Answer : A

12 : Employees should always address clients or customers by their last names.

A : true
B : false

Correct Answer : B

13 : Personal ethics are not influenced by your experiences and the culture and society in which
you learn and grow.
A : true
B : false

Correct Answer : B

14 : Honesty is an ethical issue that influences business communication.

A : true
B : false

Correct Answer : A

15 : In a nondisclosure agreement, employees promise not to share trade secrets with others for
a certain period of time.
A : true
B : false

Correct Answer : A

MULTIPLE CHOICE
16 : The presence of a wide range of variation in qualities or attributes of people or things is

3/6
called
A : ethnicity
B : diversity
C : ethics
D : discrimination

Correct Answer : B

17 : Failing to recognize workers differences and needs

A : can cause low morale among workers
B : can lead to low productivity
C : can lead to claims of discrimination
D : all the above

Correct Answer : D

18 : Predictions about the U.S. population and workforce indicate that

A : the workforce will become less diverse
B : the U.S. population is expected to decline in the next decade
C : the female population in the United States will be higher than the male population
D : all the above

Correct Answer : C

19 : As a result of globalization
A : individuals may have to compete with job candidates from around the world
B : companies may have a larger group of job candidates from which to choose
C : some companies move part of their operations to other countries
D : all the above

Correct Answer : D

20 : Which of the following cultural differences can be communication barriers?

A : language
B : body language
C : personal space
D : all the above

Correct Answer : D

21 : When your job involves working with someone from another culture
A : show respect for the person and his or her culture
B : learning appropriate business etiquette is not important
C : depend on stereotypes about the culture to guide your behavior
D : both b and c

Correct Answer : A

22 : An oversimplified belief about a group of people is called

A : discrimination
B : prejudice
C : bias
D : a stereotype
4/6
Correct Answer : D

23 : Most Americans appreciate personal space of

A : 5 to 12 inches
B : 12 to 18 inches
C : 18 inches to 4 feet
D : 12 inches to 2 feet

Correct Answer : C

24 : A person who has a professional attitude

A : is ruled by his or her emotions
B : does not keep an open mind
C : refrains from making judgments about others
D : both a and c

Correct Answer : C

25 : Shortened forms of words or expressions typically formed from the first letter of each word
are
A : acronyms
B : idioms
C : slang
D : jargon

Correct Answer : A

26 : When speaking and corresponding with people from other cultures

A : assume that the statements you have read about the culture are true
B : expect others to adapt to your communication style
C : be careful about using humor
D : none of the above

Correct Answer : C

27 : To show fairness and sensitivity toward others at work

A : treat everyone with respect
B : be adaptable
C : listen actively
D : all the above

Correct Answer : D

28 : To deal ethically with clients or customers

A : promise what the customer requests even if you are not sure you can deliver it
B : be honest about the products or services your company offers
C : offer your informed opinions as facts
D : none of the above

Correct Answer : B

29 : The legal right of someone, usually the author or artist, to use or reproduce a work is called
5/6
A : plagiarism
B : copyright
C : ethics
D : none of the above

Correct Answer : B

30 : Trade secrets
A : are data that give a business a competitive advantage
B : can be easily accessed by the general public
C : are the same as copyrighted data
D : none of the above

Correct Answer : A

MATCHING
31 : Match the terms to their definitions below.
A : Principles of right and wrong that govern A : culture
behavior
B : The integration of activities among nations B : discrimination
in areas such as commerce and culture
C : A set of rules of behavior for a particular C : ethics
place or situation
D : A set of beliefs, attitudes, practices, and D : ethnicity
social customs that distinguishes a group of
people
E : An oversimplified belief about a group of E : etiquette
people
F : The act of claiming someone elses words or F : globalization
ideas as your own
G : The division of people into groups that G : identity theft
share a common ancestry, history, or culture

H : A bias that prevents objective thought about H : plagiarism

a person or thing
I : Stealing and illegally using a persons private I : prejudice
data

J : Unfair treatment of a person or group on the J : stereotype

basis of prejudice

Correct Answer :
A:C

B : F

C: E

D: A

E:J

6/6
F : H

G :D

H:I

I : G

J:B

7/6
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