Managers Can Be Found on All

Levels and in All Functional

Areas of the Firm
Strategic planning level

Management Control Level

Operational Control
Level

Finance Human Information Manufacturing Marketing

Function Resources Services Function Function
Function Function
1-9
 What Managers do --
Fayol’s Functions
Strategic Management Operational
Planning Level Control Level Control Level

Plan Organize Direct

Direct Plan Control
Control
Staff Staff Staff
Control Organize
Organize Direct Plan

1-10
 What Managers do --
Mintzberg’s Roles
 Interpersonal roles  Decisional roles
– Figurehead – Entrepreneur
– Leader – Disturbance
 Informational roles handler
– Monitor – Resource allocator
– Disseminator – Negotiator
– Spokesperson

1-11
 Management Skills


Communications

Problem solving }
How can an
information
specialist help?

1-12
 Management Knowledge

 Computer literacy

 Information literacy

 What’s the difference?

1-14
 The CBIS Model
Computer-based
Information System
(CBIS)

Problem Accounting
Information System

Information Management
Decisions Information System

Decision Support
Systems

Problem
The Virtual
Solution Office

Knowledge-based
Systems 1-23