Amit Kumar Jain

E-Mail: ajainkr@gmail.com
Contact Details: +91 9650797474

Profile Summary
 A competent and result oriented professional with 20 years of Strong Domain experience in different
Industry sectors in various capacities including 14+ years in Transformation and Transition
Management, Portfolio & Account Management, Program Management, Staff and operations
management, Project Delivery. Successfully managed various support and development projects.
Completed 10 Big and large Transition and Transformation projects and services, Effective
communication, Team building & Relationship management skills. Responsible for P & L of account,
revenue growth through new projects and offerings, Cost control through industrialized delivery
mechanisms and LEAN, margin improvement. Management of SLA, client deliverables and customer
relationship. Delivery standardization, implementation of best practices and continuous improvement
in delivery potential measured through units per resource.

Deliver Programme and Projects Management

• Pre-Sales & Solutioning - Support Sales and Solution Architect team during the Sales stages by
creating RFP responses, providing information regarding the value of Contract, development of
transition budgets, timelines, resource requirements, and other applicable costs.
• Transition Execution - Manage the end-to-end execution of large deals spread across
geographies/DCs.
• Governance - Set up / establish Governance framework for large complex programs and ensure the
overall program is integrated across other work streams (e.g. Consulting, SI, etc)
• Project Risks - Give a clear assessment of the movement, progress, delays, issues, risks of projects in
relations to cost and expenses
• Financials - Responsible for managing & controlling deals financials
• Standardization & Business Excellence - Implement service standards & operational policies for
business excellence
• Stabilization - Helps stabilize operations post-go-live

Stakeholder Management
• Client & Stakeholder Relationship - Manages overall internal/external client relationships during
various stages of the transition/mobilization effort
• Change & Risk management - Work closely with internal / client teams to drive/support in change
management & monitor the project risks.

People Management

• People Counselling - Lead a team of transition resources and evaluate direct reports
• Training & Development - Manage and drive training and up skilling of teams on new concepts/
technologies/ domains based on the business/ organizational requirements

Leadership skills

• Influence and maintain a positive and healthy working relationship with support functions,
Service Delivery, and senior Leadership, securing collaborative support in the execution of role
responsibilities.
• Manages and counsel teams to excel in their roles.
• Client & Contract management
• Effectively collaborate with functional teams like HR, Recruitment, IT, Training.Engage with
Director and C-Level executives to understand business needs and establish strong executive
relationships.

Professional Qualification

 M.BA, “IT”
 Three Years Diploma In Mechanical Engineering
  Project Management Professional (PMP), Project Management Institute
 Prince2 (F/P)
 ITIL V.3 (Foundation)
 AWS – Solution Architecture Associate
 Microsoft MCSE, MCP, OCP, SCSA, SCCA

Organization Experience Summary

DATE (FROM: TO) COMPANY POSITION YEARS

Since August’18 Superchip Electronics Ltd. IT Head 1.8 Years
Feb 2016-Aug 2018 Wipro Technologies Senior Transition Manager 2.6 Years
June 2010 – Jan 2016 HCL Technologies Program Manager 5.7 Years
Mar 2008 - Jun 2010 Capgemini Consulting UK Project Lead 2.3 Years
Dec 2006 - Mar 2008 Birla Soft Track Lead 1.3 Years
Aug 2005 - Nov 2006 Computer Sciences Senior Support Engineer 1.3 Years
Corporation
May 2004-July 2005 Headstrong Senior Consultant 1.2 Years
Oct 1998-Apr 2004 Saffron Global Senior Administrator 5.6 Years

SuperChip Electronics Aug.2018- Present

Designation: IT Head

Role: IT Service Delivery Manager

 Leads day-to-day functions and activities across the teams, including people, project management and
operational improvements.
 Provides operational readiness through the engineering, planning, coordination, and execution of
performance and tuning analysis, systems support, and incident and problem resolution.
 Drives innovation and efficiencies of business opportunities, applying processes improvements and/or
new systems.
 Manage project deliverables and support services such that all the SLA's are met for every measuring
period
 Generates reports on performance measurement and KPIs in order to facilitate and improve business
decisions.
 Work with the Program Manager to manage staffing, timelines, and budget for projects and be
accountable for delivering against established functions commitments.
 Identify and manage all dependencies, risks, and issues that occur during the project life cycle
 Managing multiple projects varying in size at one time
 Responsible for Engagement Planning, Engagement Execution, and Post Engagement analysis using
lessons learned and looping them back into our internal best practices.
 Managing project budgets and approval of invoices for standalone contracts in the maintenance phase.

Wipro Technologies Ltd. Feb.2016- Aug-

2018

Designation: Senior Transition Manager

Client: HSBC, Woodside Energy, ABB, AIC, S&P Global

Role: Program Manager

 Part of project management team responsible for execution of IT infrastructure projects for global
customers.
 Responsible for delivering projects against agreed scope, budget, schedule & customer expectations
 Working closely with Senior executives, Solution architects, Service delivery, Finance, Procurement,
Service management, Datacenter operations, Third-party vendors for successful execution of projects

Responsibilities:

 Project Initiation:
 Conduct solution handover workshops along with the solution architect team and perform project
kickoff
 Perform Gap analysis & raise change request for any gaps identified related to scope, solution or
schedule
 Assisting review solution/contract (SOW) with Sales, MSI and Delivery. Raise resources
onboarding request as per cost model allocation
 Project Planning &Execution:
 Initiate and lead planning activities such as scope definition, stakeholder identification, risk &
issues management, communication management, etc.
 Conduct &l lead workshops for requirements gathering, interact with customer management,
internal services organizations, vendor partners & key stakeholders for project definition inputs
 Define activities, estimate duration, finalize BOM (Bill of material), CAPEX request creation for
procurements
 Execute master schedule project plan (mpp)& follow standard project management methodologies
relative to schedule, cost, stakeholder communication, governance and all other associated
workflow and deliverables
 Manage development of all project start-up tasks, resource optimization, associated cost &
schedule, integrate all component projects for overall transition project execution
 Ensure successful deployment & execution of client managed services by following agreed upon
project schedule and all standard processes &project management methodologies
 Managing projects go-live implementation and handover to steady state as per agreed acceptance
criteria

 Project Financials:
 Manage project cost center WBS codes for time & expense billing
 Manage budget &raise change controls for any deviation from the cost model
 Manage project labor billing, expenses & vendor payments, tracking the efforts for Fixed price,
T&M projects

 Project Governance:
 Track overall project metrics & provide weekly/monthly report to customer and account
leadership
 Enforce strict change control processes to manage scope, schedule, and resources within the
project
 Ensures adherence to project quality &compliance by participating in periodic audits &
governance reviews

Hcl Technologies Jun 2010- Jan

2016

Designation: Program Manager

Client: Xerox, Adecco, Merck, FedEx, PepsiCo, Actavis, Inventiv

Responsibilities:

 Day-to-day transition planning & management (including escalations and issues/risk management)
 Understand the transition plan, focus on timelines and assumptions, seek clarifications if any.
 Keep the project team aware of the Transition Plan.
 Track day to day tasks as per project plan (today + 5 working days typically)
 Validate output by functions before it's sent to customer example: Training plans, SOP tracker etc.
 Own completion of all tollgate deliverables including travel and site readiness
 Escalate pending activities as per escalation matrix for the project
 Maintain Action, issue, risk log and keep everyone updated about latest status
 Coordinate with customer PMO - dependencies, risks, issue logs
 Liaison with Change Manager / Leader for any overlaps in deliverables or reports
 Understand & document client / prospect requirements (objectives, challenges, deliverables etc.)
through RFX documents, emails, and other collaterals / information gathered etc.
 Prepare toll gate docs and socialize for prep; make changes
 Adherence to Transition Policies & Procedures:
 Experience in multiple end- to- end transition and transformation projects
 Create project on Clarity, maintain latest status of project
 Initiate Change Request as relevant and as discussed with TL
 Engage with Director and C-Level executives to understand business needs and establish strong
executive relationships.
 Trigger VOC survey roll out post tollgate signoff; share scores with entire project team
 Keep TL apprised of any exceptions due to arise in Deal Book and act as guided for exception approval

ANNEXTURE Major Project Executed

Client: ABB, Switzerland

Scope: Transition: Data Center, End Users Computing, Service Desk, Service Now
Implementation

 Infrastructure services setup for Trinity Spinco including Cloud Setup, Infrastructure Hosting, End user
setup
 More than 20 in- scope service area for implementation and Managed support services setup
 ITSM tool (Service Now) setup including Incident, Request, Change & Problem management modules
 Setting up Network connectivity, DC hosting, Dedicated Cloud setup, AD build etc.
 Field service setup using dedicated campus & dispatch support for remote sites
 Desktop Engineering support utilizing SCCM for Image, software distribution & Patch management
 End user service desk setup at London

Client: Woodside Energy, Australia

Scope: Transition: Cloud Managed Services, Data Centre, End Users Computing, Service
Desk
 Setup Cloud Dedicated infrastructure environment, management and monitoring (24x7x365 Support)
 VMware Dedicated v Center & HA Cluster setup, VPN, firewalls & virtual F5 load balancers
 Setup support for cloud infrastructure (Wintel, DB Services, Storage & Backup) services

Client: Adecco, USA

Scope: Transformation: NSX Data Center
 Build Data Center on NSX architecture with Ansible, Chef, Puppet automation tools
 DC refresh (Upgrade & Decommission) including Hardware, Software refresh for physical & virtual
servers
 Migration of Wintel & Unix server to Cloud environment &implementation of server patch
management process
 Perform Network gear refresh (Firewall, Switch, VOIP, LTE backup)

Client: Becton and Dickinson (BD), USA

Scope: Transition: Data Centre, End Users Computing, Service Desk, Field Services Setup
 Set up field services support across 15 locations (Campus & Remote dispatch) in USA, Europe, Asia Pac
regions
 Set up Central-ops team performing Asset management, software maintenance, reporting, billing,
partner dispatch
 Transition for Data Center, End Users Computing and Service Desk (Cary, NC, USA) locations
Client : FedEX, USA
Scope: Transformation: UNIX AIX Mainframes Consolidation &Tools Upgrade
 Unix AIX Mainframes consolidation & upgrade across all North America Data Centers
 AME (Active memory expansion) & SAN Optimization for Unix Frames (EMC solution using Power
path)
 Backup Improvement (LAN-Free network to improve TSM backup performance across mission-critical
servers)
 Infrastructure Monitoring Tool Implementation & WebSphere MQ migration

Client: Wellpoint, (Anthem), USA

Scope: Transformation: Domain Controller Refresh
 DC refresh (Upgrade & Decommission) including Hardware, Software refresh for physical & virtual
servers
 Migration of Wintel & Unix server to Cloud environment & implementation of server patch
management process

Client: Merck, U.S

Scope: Transition/Transformation projects
 Server deployment: Transformation of SMS 2003 to SCCM 2007 infrastructure migration
 Transition of application support team (Remote desktop and software deployment)
 Migration from Windows 2000 OS to Windows Vista/XP