Prepared by: Documents Name Document Prepared

“S.O.P”
Pinto Bernardo Pinto Date:

Transport Ops and Admin

Standard Operations Procedures
06 /04/2023
Manager “ Drivers Procedure “
Revised by: Document revised
Daniel Gu Da Date:

Administration Director ___ / 0__ / 2023

Approved by: Document’s Objective: Document Approved
Zheng Li (Laura) 1. To ensure all drivers remains following instructions Date:
2. To avoid truck delays and the late borders clearance
3. To ensure all cargoes remains delivered in the proper
time, improving turnaround time ___ / 0__ / 2023
Managing Director 4. To express our expected extra miles from the driver
performance side
1. Managing Director
2. Administration Director
3. Human Resources Manager
Stakeholders 4. Transport Ops and Admin Manager
5. Operations Manager
6. Supervisors
7. Coordinators
8. Drivers
1. Operations Manager
Controlers 2. Supervisors
3. Coordinators
4. Drivers
1. Clear Driver dispatch Instructions
2. Daily tracking processes to achieve to the given TAT
KPIs 3. Driver to report any faults while in trip “Vehicle defects, customs issues, border delays, off-
loading delays”.
4. Routes and Stoppage’s identification time vs cargo type
5. Fuel Consumption
1. Driver and Operations team must sign off for Loading instruction document to proof that all
relevant information has been properly handed over to driver.
2. Daily TAT report to be completed by Ops Manager and presented in a boarding room with
Measures details of truck position and reportedly noted issues to be resolved.
3. GPS’s Trip report must be printed after each and every trip to measure actual times vs
driving skills.
4. Drivers to be instructed of route to be followed per trip and all legal stopping points
identified on Bus schedule “Set parameters as a Geo-fence on GPS system”.
5. Fuel Consumption to be pulled out from e-checking system and shared with operations for
guidance on trip performance control.
Loading Instruction
1. To Ensure driver is well about what and where to load 
 Working System “EXCEL SHEET”
2. To capture all trip details with respective performances  Tracking System “ TRUST TRACK”
Requirements 3. To tracking and control all trucks position  Email, WhatsApp and direct calls

4. To Communicate with Loading point, Drivers, Ops team, Border

agents and offloading points

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 Procedures
1. After a loading instruction is issued to the driver.
- The driver and the truck must proceed to loading point knowing all the procedures as per given training.
2. All drivers must be well briefed before each trip starting process.
- The driver must be informed about his destination and respective offloading point.
3. Drivers must confirm all relevant documents received and all moneys and cards received for payments.
- The driver must sign for the trip sheet confirmed that he has received all the expenses and cards for his trip.
4. Operations must identify the route to be taken and inform drivers of safe stopping places on same.
- The driver must be informed about the selected route for his trip and all the possibles risks vs the route Bus-schedule.
5. Bus schedule needs to be discussed with driver to ensure drivers do not waste any time while on route.
- The driver must always know his bus-schedule even it depends of his own declaration vs agreed location to stop per time.
6. Drivers must be given border and delivery point agent details to ensure smooth clearing and offloading.
- The driver must always collect an RM that instructs him with Borders agent contact details as well as the offloading contact
details.
7. Drivers must report any issue while on route to his destination to operations immediately.
- The driver must always look reportedly and always report for any trip issues/faults, vehicle defects, customs issues,
borders and or offloading delays.
8. Drivers to be instructed not to drive at night, not to speed and to stop in designates stopping areas only.
- At none circumstance the driver are supposed to drive after the indicated time vs cargoes loaded
- Drivers are not supposed to over speed the limit given of 80Km/h and they should always respect the agreed bus-schedule
9. Operations to track and communicate with driver while on route to ensure on time as per loading instruction.
- Operations team to control and ensure the performance of the trip vs TAT
10. Operations Manager to complete the daily turn around report by 09:00am everyday to discuss with TOAM for then to
forward to rest of management team.
11. Operations team must send tracking report via e-mail to all customers/Managers in daily basis and communicate in case of
any issue with immediate effects.

1. TAT  Turn Around Time “ Daily General report per fleet”

2. GPS  General Processor Search “ System’s name”
Acronyms and definitions 3. RM  Road Manifest “ Cargo’s detailed document for transporters”
4. HR  Human Resources “ Company’s department”
 Transport Operations and Admin Manager “ Position at SLTD ”
5. TOAM
Important Notes 1. Verbal Warning  The verbal warning letter will be a for the very first time that each
“ There should always be an staff member will be found at fault
individual punishment to 2. 1st Written  The 1st Written Warning Letter will have to be legal doc from the
the person/people who will Warning letter HR and it will constitute the 1 st of 3 normal warnings to the
be found at fault of any dismissal
3. 2nd Written
problem or ignorance to  The 2nd Written Warning Letter will have more power to the
this document and or Warning letter dismissal of the staff member vs the first one
company procedures” 4. 3rd Written  The 3rd one will also have more power than the 1st and the 2nd.
Warning letter
NOTE: All Warning letters are supposed to be informed/requested
to/from the human resources department / manager

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