Code No: 138HC R16

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY HYDERABAD

B. Tech IV Year II Semester Examinations, September - 2022
TOTAL QUALITY MANAGEMENT
(Common to CE, EEE, ECE, CSE, IT)
Time: 3 Hours Max.Marks:75
Answer any five questions
JN
All questions carry equal marks
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1. Trace the history of evolution of quality movement. Also highlight the contributions of
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any four of the quality gurus over the years. [15]

2.a) Why do you think that control of ‘process quality’ is better approach to mere final
inspection of the product?
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b) Sketch the OC curves for the following two cases, clearly showing parameters of X and
Y axis.
n = 40 c = 1
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n = 440 c = 4 and discuss briefly the shape and property of the two curves. [6+9]
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3.a) What is supplier partnering approach? What is the effect of smooth coordination
between supplier and manufacturer on quality performance? Why?
b) What is the concept of ‘internal customer’? What purpose does it serve in quality
improvement? [9+6]
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4.a) What is the importance on deciding what to benchmark and the standards for
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benchmarking?
b) How do you justify that quality focus in an organization is closely interlinked to its
customer focus? [7+8]
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5.a) Who form the members of quality circles? Describe the role played by ‘quality circle
member’?
b) What is scatter diagram? How can it serve to analyze quality issues? [9+6]
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6.a) What is the step-by-step approach for transforming a traditional organization to TQM
organization?
b) What is pareto diagram? What does it highlight? [10+5]

7. What is the importance of classifying quality costs? What are the various components
of internal and external failure costs of quality? [15]

8. What are ISO 9000 standards? Describe each of them briefly. [15]

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