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Overview of Teams Admin Roles

Microsoft 365 provides a variety of preconfigured administrative role groups so that selected
users can receive elevated access to administrative tasks within the Office 365 services. The role
groups are assigned through different portals, such as the Microsoft 365 Admin Center, the
Security & Compliance Center, the Azure Portal, and PowerShell.

Several administrative roles have full access to all of the Teams' service settings, such as the
Global Administrator and the Teams admin. Other roles only provide access to certain parts of
Microsoft Teams to perform recurring tasks, such as troubleshooting call quality problems and
managing telephony settings.

The specialized Teams admin roles include:

Teams admin

Teams communication admin

Teams communication support engineer

Teams communication support specialist

Note: Even if Teams consists of different workloads from Office 365, the team-specific
administrator roles do not grant permissions to other services, such as Exchange Online or
SharePoint Online.

Teams roles and capabilities

The following table identifies the tasks that each role can perform, as well as the tools the
administrator can use in the Microsoft Teams Admin Center and in PowerShell.

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Can access the following

Role Can do these tasks
tools

Everything in the Microsoft

Teams admin center and
associated PowerShell

calling policies and phone

Teams admin
(former called Teams service
number inventory and
assignment.
Manage the Teams service,
and manage and create
Office 365 Groups
including messaging policies.

settings, including federation,

-Manage the teams in the

organization and their
associated settings, including
membership (group
management supported via

management in the Teams

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Can access the following

Role Can do these tasks
tools

admin center).

-View user profile page and

troubleshoot user call quality

data exposed in Call Quality

Dashboard (CQD) down to
the users impacted by poor
call quality. Create new
reports, update and remove

Publish apps to the Tenant

Manage meetings, including

Manage calling and meetings
Teams Communications
features within the Teams
Administrator
service.
meeting policies,
configurations, and
conference bridges.
Manage voice, including
calling policies and phone

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Can access the following

Role Can do these tasks
tools

number inventory and

assignment.

troubleshoot user call quality

problems using the advanced

data exposed in Call Quality

Dashboard (CQD) down to
the users who are impacted
by poor call quality. Create

troubleshoot user call quality

Troubleshoot troubleshooting toolset.

Teams Communications communications issues within
Support Engineer Teams by using advanced
tools.
Access, monitor, and
troubleshoot tenant's call
quality and reliability using
data exposed in Call Quality
Dashboard (CQD) down to

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Can access the following

Role Can do these tasks
tools

the users who are impacted

by poor call quality.

Access user profile page for

Analytics. Can only view user

Troubleshoot
communications issues within
Teams by using basic

quality and reliability using

data exposed in Call Quality
Dashboard (CQD).

: The Teams Service Administrator role in the Azure portal is the same role as the Teams
admin in the Microsoft 365 Admin Center. If you assign this role to a member in the Azure
portal, you can also see it in the Microsoft 365 Admin Center (and vice versa).

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