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1855full Download PDF of Test Bank For Strategic Staffing, 2nd Edition: Jean Phillips All Chapter
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Objective: 2
2
7) Forecasting the skills an organization will need in the future is an example of employer
branding.
Answer: FALSE
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
8) Sourcing is locating qualified individuals and labor markets from which to recruit.
Answer: TRUE
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
9) Recruiting large numbers of applicants is always the best way to ensure quality hires.
Answer: FALSE
Diff: 2 Page Ref: 9
Skill: Concept
Objective: 3
10) Socialization is the process of familiarizing newly hired or recently promoted employees
with their job, workgroup, and organization.
Answer: TRUE
Diff: 1 Page Ref: 10
Skill: Concept
Objective: 3
11) Deployment involves assigning talent to appropriate jobs and roles in the organization.
Answer: TRUE
Diff: 1 Page Ref: 10
Skill: Concept
Objective: 3
12) Maximizing the financial return on the staffing investment is an example of a process goal.
Answer: FALSE
Diff: 2 Page Ref: 11
Skill: Concept
Objective: 3
3
14) Reducing the turnover rate of high performers is an example of a staffing process goal.
Answer: FALSE
Diff: 2 Page Ref: 11
Skill: Concept
Objective: 3
15) Firms should select only those candidates who already possess the skills that are necessary to
be quickly and cheaply trained by the firm.
Answer: FALSE
Diff: 2 Page Ref: 14
Skill: Concept
Objective: 5
4
19) Strategic staffing means ________.
A) filling a job as quickly and cheaply as possible in order to add manpower to an organization
B) staffing an organization in future-oriented and goal-directed ways that support the
organization's business strategy and enhance organizational effectiveness
C) investing large amounts of money on staffing activities
D) recruiting from as many places as possible to generate the largest possible number of
applicants
Answer: B
Diff: 1 Page Ref: 3
Skill: Concept
Objective: 1
21) Which of the following people determine whether an applicant will be extended a job offer?
A) HR manager
B) staffing personnel
C) hiring manager
D) department supervisor
Answer: C
Diff: 1 Page Ref: 6
Skill: Concept
Objective: 2
22) Strategically evaluating the company's current lines of business, new businesses it will be
getting into, businesses it will be leaving, and the gaps between the current skills in the
organization and the skills it will need to execute its business strategy is ________.
A) workforce planning
B) sourcing
C) recruiting
D) succession planning
Answer: A
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
5
23) All organizational practices and decisions that affect either the number or types of
individuals willing to apply for and accept job offers is ________.
A) negotiating
B) recruiting
C) performance management
D) human resource management
Answer: B
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
24) If a staffing specialist evaluates the organization's current employees and the external labor
market to determine the availability of desired talent, which of the following is being done?
A) planning
B) acquiring
C) sourcing
D) performance management
Answer: A
Diff: 3 Page Ref: 8
Skill: Application
Objective: 3
AACSB: Analytic skills
25) Locating qualified individuals and labor markets from which to recruit is ________.
A) recruiting
B) staffing
C) deployment
D) sourcing
Answer: D
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
26) The primary goal of ________ is to get the right people interested in working for an
organization or in a specific job, then persuade them to apply and ultimately accept the job offer
if they are extended.
A) sourcing
B) recruiting
C) employer branding
D) selecting
Answer: B
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
6
27) When a firm determines that it will need to hire 50 customer service representatives within
the next three months, it has engaged in ________.
A) attracting
B) placement
C) workforce planning
D) competency modeling
Answer: C
Diff: 2 Page Ref: 8
Skill: Application
Objective: 3
AACSB: Analytic skills
28) Which of the following is the first of the seven components of strategic staffing?
A) planning
B) selecting
C) workforce planning
D) retaining
Answer: C
Diff: 1 Page Ref: 8
Skill: Concept
Objective: 3
29) Creating a favorable image in desired applicants' minds about the organization being a good
place for them to work is ________.
A) creating a talent profile
B) deployment
C) employer branding
D) socialization
Answer: C
Diff: 1 Page Ref: 9
Skill: Concept
Objective: 3
30) Interviewing job candidates to assess their fit with the job and organization is part of
________.
A) attracting
B) selecting
C) deploying
D) employee profiling
Answer: B
Diff: 1 Page Ref: 9
Skill: Concept
Objective: 3
7
31) Deployment involves ________.
A) assigning talent to appropriate jobs and roles in the organization
B) negotiating an employment contract
C) getting new hires up to speed and productive on their job
D) getting a job requisition approved
Answer: A
Diff: 1 Page Ref: 10
Skill: Concept
Objective: 3
32) If a company's employees have talents that would be useful to the organization and the
company is not taking advantage of these talents, it is not being efficient in the activity of
________.
A) acquiring
B) deploying
C) sourcing
D) recruiting
Answer: B
Diff: 2 Page Ref: 10
Skill: Application
Objective: 3
AACSB: Analytic skills
33) Assigning a high-performing sales associate to work with the company's most important
client is an example of ________.
A) deployment
B) selection
C) strategic staffing
D) matchmaking
Answer: A
Diff: 2 Page Ref: 10
Skill: Application
Objective: 3
AACSB: Analytic skills
34) Putting together an attractive job offer and negotiating with the candidate the company wants
to hire is part of ________.
A) onboarding
B) attracting
C) recruiting
D) acquiring
Answer: D
Diff: 1 Page Ref: 10
Skill: Concept
Objective: 3
8
35) Which of the following is a hiring process goal?
A) meeting stakeholder needs
B) enhancing organizational flexibility
C) improving business strategy execution
D) attracting diverse applicants
Answer: D
Diff: 1 Page Ref: 11
Skill: Concept
Objective: 4
36) Under which of the following circumstances does a company prefer to "churn" rather than
keep existing employees?
A) when technology is developing very rapidly
B) when the existing employees are overqualified
C) when the training period provided is short
D) when competition in the market has increased
Answer: A
Diff: 1 Page Ref: 12
Skill: Concept
Objective: 4
37) RST is a small software firm that operates using the very latest technology. As a result, the
employee skill sets required change rapidly. The skill sets of employees who have been with the
company for several years are found to be inferior to those of new hires, and the company has
realized that fresh graduates are often better qualified to handle the projects. The firm's resources
are limited and it needs to spend as little as possible on the staffing function, reserving most of
its capital for project-specific investments. Which of the following staffing goals would be most
suited to the company's needs?
A) Recruiting semi-skilled workers from nontraditional sources and training them.
B) Reducing the employee turnover rate.
C) Hiring employees every two years on a contract basis.
D) Hiring employees whose skills can be developed over the long term.
Answer: C
Diff: 3 Page Ref: 12
Skill: Critical thinking
Objective: 4
AACSB: Reflective thinking skills
9
38) A service-based organization has adopted an expansionist strategy. It has taken on a number
of big contracts from clients and is on a tight schedule to supply services by the deadlines
promised. Which of the following statements, if true, will result in the staffing goals being best
aligned to the organizational strategy?
A) Time taken to fill a position should be tracked for each recruiting source and the fastest
possible source should be utilized.
B) Staffing should be done keeping in mind the costly training necessary for the job and only the
best qualified applicants should be hand-picked.
C) Aggressive staffing should be done indiscriminately as a long training period guarantees that
the applicants know how to do the job.
D) Compensation offered should be kept higher than the average market rate so that the
maximum number of applicants is attracted.
Answer: A
Diff: 3 Page Ref: 13
Skill: Critical thinking
Objective: 5
AACSB: Reflective thinking skills
39) Which of the following does an employer have to do if hiring from the traditional labor pool?
A) automate the job
B) increase training
C) reduce required qualifications
D) provide competitive pay
Answer: D
Diff: 2 Page Ref: 14
Skill: Concept
Objective: 5
40) Leo Ink is a company that produces stationery items. In order to remedy the current low-
profit situation, the company plans to hire personnel and form a brand new marketing team. The
labor market proves to have a shortage of qualified marketing personnel. In this situation, which
of the following strategies could Leo Ink follow to make profits?
A) increase offered salary to hire marketing personnel
B) increase its scale of production instead of hiring people
C) branch into production of other items
D) continue in the present state
Answer: A
Diff: 3 Page Ref: 14
Skill: Application
Objective: 5
AACSB: Analytic skills
10
41) Greg's Bakery chain is planning to diversify into producing and selling candy. It has opened
a new factory to enable this, and the factory is ready to be staffed. The top management at Greg's
has decided to offer the best salaries in the industry to its latest employee additions. In this
situation, which of the following staffing goals should Greg's follow?
A) hiring a large number of employees
B) hiring the best qualified employees
C) hiring high-salaried employees
D) providing an extensive training period
Answer: B
Diff: 2 Page Ref: 14
Skill: Application
Objective: 5
AACSB: Analytic skills
42) Samuel joined an accounting firm as a clerk. Each Monday, he is assigned a new project
which is due by Friday. It has been over 5 months since he joined the firm but Samuel is yet to
receive any feedback about his work performance from his supervisor. This is an example of
poor ________.
A) career development
B) succession management
C) performance management
D) work training
Answer: C
Diff: 2 Page Ref: 15
Skill: Concept
Objective: 5
11
44) How does strategic staffing differ from traditional staffing?
Answer: Strategic staffing is the process of staffing an organization in future-oriented and goal-
directed ways that support the organization's business strategy and enhance organizational
effectiveness. The focus of strategic staffing is the integration of staffing practices with business
strategy and with the other areas of human resource management to enhance organizational
performance. Traditional staffing tends to focus on quickly and conveniently filling an opening
rather than on aligning the staffing effort with the long-term strategic needs of the organization.
By contrast, strategic staffing entails both short- and long-term planning. The process involves
acquiring, deploying, and retaining the right number of employees with the appropriate talents to
effectively execute this strategy. When done strategically, staffing can enable a company to
acquire a sustainable competitive advantage that allows it to successfully fulfill its mission and
reach its goals.
Diff: 2 Page Ref: 4
Skill: Concept
Objective: 2
45) How does staffing influence an organization's training activities, and how is staffing
influenced by an organization's training activities?
Answer: Training is often expensive, so one of the first considerations in developing a staffing
strategy is to decide whether new hires should have certain competencies at the time they are
hired or whether the firm will train new hires in those competencies. If the staffing function fails
to hire candidates with appropriate qualifications, training may be an organization's only option
to secure these qualifications in its workforce. Strategic staffing ensures that new hires are ready
and able to benefit from the organization's training and development programs.
Competencies that can be quickly and cheaply trained are often not as useful for screening job
candidates as competencies, values, styles, and experiences that cannot be trained as easily. Even
if the choice is to train, it is critical that the recruiting and hiring effort secures new hires who
possess at least the minimum qualifications required for training success. If employees do not
have the proper background and motivation, then training is likely to be futile. It is also
important to identify how long employees tend to stay with the company. Training may not be
the right choice if employees tend to leave the organization before the firm recovers the cost of
their training through their job performance. In this case, strategic staffing efforts will focus on
identifying and hiring employees who are likely to remain with the organization to recoup
training investments.
Diff: 2 Page Ref: 14
Skill: Concept
Objective: 5
12
46) Explain the seven components of strategic staffing. How will compensation affect each
component?
Answer: There are seven staffing activities that, if done well strategically, create a staffing
system that supports business strategy and organizational performance. The level of pay an
organization is willing and able to invest in salaries can both determine and be determined by its
ability to hire people with the necessary qualifications.
1. Workforce Planning: Strategically evaluating the company's current lines of business, new
businesses it will be getting into, businesses it will be leaving, and the gaps between the current
skills in the organization and the skills it will need to execute its business strategy.
Organizations need to assess the availability of their sought-after competencies in the labor
market and use recruitment and effective selection practices to ensure that new hires have the
requisite skills, background, and motivation so the firm's compensation system works as it's
intended.
2. Sourcing Talent: Locating qualified individuals and labor markets from which to recruit.
If an organization is willing to pay premium wages, its staffing effort can focus on identifying
and attracting the most qualified candidates. If an organization would like to pay lower wages,
but is unable to hire the candidates it would like at its preferred salary levels, then it may be
forced to raise its salaries to be competitive in the labor market or to make investments in
training and development.
3. Recruiting Talent: Making decisions and engaging in practices that affect either the number or
types of individuals willing to apply for and accept job offers.
Often, paying top dollar to hire the highest quality candidates is not always the best strategy if
the company doesn't really need top talent and average talent will do. In other words, sometimes
the greater productivity of the most talented applicants is not enough to offset their higher
salaries.
5. Acquiring Talent: Putting together job offers that appeal to chosen candidates, and persuading
job offer recipients to accept those job offers.
The employment contract, or written offer to the candidate, formalizes the outcomes of the
negotiations. This specifies the job's compensation, such as salary, bonus, long-term accounting,
and stock-based compensation.
6. Deploying Talent: Assigning people to appropriate jobs and roles in the organization to best
utilize their talents.
Ensuring that new hires have the potential to succeed is one of the primary goals of staffing.
Performance incentives will be ineffective unless workers are given jobs suited to their skills. An
13
organization that wishes to motivate its employees to be more productive by using a pay-for-
performance or merit pay system will not be able to fully leverage its programs if the skills of the
workforce are lacking. Performance incentives are only effective if the individuals have the
potential to perform well in the first place.
7. Retaining Talent: Keeping successful employees engaged and committed to the firm.
It can be frustrating to locate and hire the right talent only to watch these people leave after a
short time. Turnover is expensive, especially when it is the best performers who are leaving.
Retaining successful employees means that the organization spends less time and fewer
resources filling job vacancies. Performance incentives are one tool that employers can use to
retain talent.
Diff: 2 Page Ref: 7-10, 14-15
Skill: Synthesis, Concept
Objective: 3 & 5
47) What is the difference between process goals and outcome goals in staffing? Explain how the
level of compensation offered affects process and outcome goals.
Answer: Creating hiring goals that are clearly linked to organizational strategies and objectives
guides the strategic staffing process. Process goals relate to the hiring process itself, including
how many of what quality applicants apply, attracting appropriate numbers of diverse applicants,
and meeting hiring timeline goals, such as completing interviews within two weeks and making
job offers within one week of the final interview.
Outcome goals apply to the product of the hiring effort and include the number and quality of
people hired, the financial return on the staffing investment, and whether the staffing effort
improved organizational effectiveness.
The level of pay an organization is willing and able to invest in salaries can both determine and
be determined by its ability to hire people with the necessary qualifications. Compensation
affects process goals, determining the kind of candidate the organization targets. If an
organization is willing to pay premium wages, its staffing effort can focus on identifying and
attracting the most qualified candidates. If an organization would like to pay lower wages, but is
unable to hire the candidates it would like at its preferred salary levels, then it may have to
recruit under-qualified candidates and make investments in training and development. If higher
pay is not an option, recruiting from nontraditional sources might allow the organization to
overcome its compensation challenges.
An organization that wishes to motivate its employees to be more productive by using a pay-for-
performance or merit pay system will not be able to fully leverage its programs if the skills of the
workforce are lacking. Performance incentives are only effective if the individuals have the
potential to perform well in the first place. Ensuring that new hires have the potential to succeed
is one of the primary goals of staffing.
Diff: 2 Page Ref: 11, 14
Skill: Synthesis, Concept
Objective: 4 & 5
14
48) How does staffing influence an organization's performance management activities, and how
is staffing influenced by an organization's performance management activities?
Answer: Staffing influences the effectiveness of a performance management system by
providing the raw talent that the system will manage. Even the best performance management
system cannot replace important capabilities that employees must have to do their jobs well.
49) What staffing practices must a firm adopt to ensure that it has able leadership while also
providing career development to its employees?
Answer: Staffing practices can influence and be influenced by an organization's career
development activities and the career advancement opportunities that exist in the company. An
organization unable to offer employees opportunities for challenging work and career
advancement is likely to have a low job offer acceptance rate. In addition, high-potential new
hires that do actually go to work for the company are likely to quit sooner as a result of their
being overqualified and under-challenged. This might prompt staffing personnel to recruit less
qualified individuals who are less likely to quit but who may also be lower performers.
Obviously, this is an even larger problem if the people being hired for current jobs are intended
to be the employees upon whom the firm focuses its succession efforts. So, if the firm's current
hiring efforts fail to produce employees with the potential for promotion, the organization's
future leadership capabilities are likely to be compromised. Thus, organizations that rely on
internal recruiting and promoting as part of their succession plans need to consider the long-term
potential of candidates they hire from outside of the firm as well as their ability to perform the
jobs they're currently applying for.
Diff: 2 Page Ref: 15
Skill: Concept
Objective: 5
15
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with the hollyhocks and the twilights, or the winters with big fires and
snow and company coming in, all cold and laughing.
“I do think of going abroad,” she added, as for sheer pain David was
silent. “But I find myself thinking most often of getting home again,
with all the trunks and excitement, to settle again in Wastewater!”
“You really are going abroad, Gabrielle?” David asked. And to
himself he added, “Honeymoon.”
“Why, I don’t know. To-night I don’t feel as if I ever wanted to go
outside these gates again; I feel as if I wanted to stay right here,
watching them put every brick into place! But—you would like to go
abroad again some day, wouldn’t you, David?”
“Oh, I? Yes, but that’s different,” the man answered, bringing himself
into the conversation with a little self-consciousness. “Yes,” David
said, slowly, frowning into space with narrowed eyes, “I think I may
go, one of these days. I would like to do some painting in Florence.”
Another silence, so exquisitely painful, so poignantly sweet, that
David felt he might stand so for ever, watching her, leaning in all her
beauty and her fragrant youth against the grim old dial, looking
sometimes at him, and sometimes off to sea, with her glorious and
thoughtful eyes.
“David, I got your message,” she said, suddenly, in a voice oddly
compounded of amusement and daring and a sort of fear.
“I’m glad,” David answered, mechanically. And then, rousing himself,
he added in surprise, “What message?”
“On the little draught of the house plans,” Gabrielle answered,
serenely.
“Which plans were those, dear? The ones Jim sent to San
Francisco?”
“He sent them to San Francisco too late, but they sent them on and
we got them in Panama.”
“Did I send a message with them?” David asked, not remembering it.
“Scribbled on the margin of one of them,” Gabrielle nodded.
“A message—to you?” David said, in surprise.
“Well, I read it so.” The girl fell silent, and a robin with a warmly
stained breast, and a cocked head, hopped nearer and nearer to
them.
“I don’t remember,” David admitted, after thought. It was obvious that
she wanted him to remember it, but, stupidly enough, he seemed to
have no recollection of it whatever.
“I think it must really have been to Jim Rucker,” Gabrielle added,
innocently. “It began ‘Dear Jim.’”
The blood came to David’s face and he laughed confusedly.
“I—did I scribble something to Jim on the margin? I remember that
we sent the plans back and forth a good deal,” he said, in a sort of
helpless appeal.
“I’ll show it to you,” Gabrielle answered, suddenly. She put her hand
into her pocket and brought out a curled slip of paper that had been
cut from the stiff oiled sheet of an architect’s plans. “Here, David,”
she invited him. “Read it with me.”
And she flattened it upon the old dial and glanced at him over her
shoulder.
David, hardly knowing what he did, let his eyes fall upon the
pencilled words. He read:
Dear Jim:
No letter, but a message about her in one from Sylvia. Tell
Mary I’m sorry I cut her dinner party!
It was signed with David’s own square, firm, unmistakable “D.”
“When I read that,” said Gabrielle, looking up with her face close to
his, as he leaned at her shoulder, “I knew that the man I loved, loved
me. And after that I couldn’t get home fast enough.”
“Gabrielle,” David said, trembling, and now she was in his arms. “Is it
really so, dear? Dearest and loveliest of women, do you mean what
you say?—Do you know what you are doing? I’m not the brilliant sort
of man that you might marry, dear—I’ll never be rich, perhaps I’ll
never be successful——”
“Ah, David,” the girl answered, facing him now, with both hands upon
his shoulders, as he held her with his arms lightly linked about her,
“do let’s not have any more misunderstandings and silences and
half-said things at Wastewater? Tell me that you love me——”
There was a milky spring twilight in the old garden now; the sea had
mysteriously blended itself with the sky, and a mild great moon was
rising before the last of the sun’s radiance had fairly faded from the
west. As the enervating warmth of the day died, delicious odours
began to creep abroad in the dusk, and the plum tree that had burst
prematurely into bloom shone like a great pale bouquet against the
gathering shadows.
There were smells of grass and earth, the sweet breathing of a world
wearied after the unwonted hours of sunshine; there was the clean
smell of new paint from the regions back of the farmhouse and barn.
The birds were still now, and the very sea seemed hushed.
And to both David and Gabrielle, as they dreamed of the days to
come, the golden days of responsibilities and joys unthinkable now, it
seemed that no hour would eclipse this hour, when they two, children
of the old place, found love among its ruins, and planned there for a
better future.
All the terrors, all the whispers, voices, fears, and hates, all the
secrets and conspiracies that had shadowed Wastewater in its old
and arrogant days were gone. Roger with his vanity and arrogance
was gone, Lily with her tears, Cecily frightened and saddened in her
youth, Flora with her dark repressions and thwarted love.
The old Sylvia was gone, too, and in her academically complacent
place was the much more human Mrs. Tom Fleming. And David was
gone; never again would he be only the dreamy, detached painter,
the amused older brother and audience for the younger folk, the
philosopher who looked at love dispassionately. David was a man,
now, and the thought of having this woman for his wife, the thought
of the future, when they two would make a home together, for ever
and for ever, as long as life should last, made him feel as shaken, as
awkward, as humble and ignorant as the boy he had never really
been.
All gone. But there remained, steadfast, gray-eyed, sometimes all a
mother, sometimes all a child, always simple, direct, loving, anxious
for peace and harmony, this tawny-headed waif who had drifted in
among the black Flemings so mysteriously, who had flourished upon
neglect and injustice, who had borne sorrow and shame
courageously and unfalteringly, and who was now, of them all, left to
be mistress here, to begin the new history and the new line.
“David, we will go to Florence together, in the fall, if we can tear
ourselves away from our new house, and you shall copy little
Dizianis and Guardis!”
“Ah, Gabrielle, don’t, my dear. I can’t—I can’t believe it. It seems too
much.”
“But we’ll come back for a housewarming at Christmas time, David,
and not miss one instant of the spring!”
“Yes, my darling,” David said.
“And we’ll have days in the city, David, buying towels and muffin
rings,” the girl said, rejoicingly. “And then you’ll have an exhibition in
April, and won’t you be proud of your nice furry wife, walking about
among the pictures and listening to what people say!”
“I can hardly be prouder of her than I have always been, Gay.”
Silence. Her right hand was upon his shoulder, and his arm was
strong and warm about her. David had only to bend his head to kiss
the crown of her tawny, uncovered hair; the whole gracious, fragrant
woman was in his arms. Their left hands, clasped, rested upon the
dial.
So resting, they obscured the blackened old face that had serenely
marked the hours under thin Scotch suns, under more than a
hundred passionate years of the hotter suns of the New World. They
hid the old legend:
Turn, Flemynge, spin agayne,
The crossit line’s the kenter skein.
THE END
TRANSCRIBER’S NOTES:
Obvious typographical errors have been corrected.
Inconsistencies in hyphenation have been
standardized.
Archaic or variant spelling has been retained.
New original cover art included with this eBook is
granted to the public domain.
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