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List of Contents
Letter of Transmittal ....................................................................................................................... I
Internal Guide Certificate...............................................................................................................II
Declaration ................................................................................................................................... III
Certificate ..................................................................................................................................... IV
Preface ............................................................................................................................................ V
Acknowledgement……………………………..…………………………………………………...VI
Chapter 1- Introduction ............................................................................................................... 1
1.1 Introduction About the Project ............................................................................................. 1
1.2 Topic Chosen for Study ........................................................................................................ 1
1.3 Need for the Study ................................................................................................................ 1
1.4 Objectives of the Study......................................................................................................... 2
1.5 Scope of the Study ................................................................................................................ 3
1.6 Methodology Adopted .......................................................................................................... 4
1.6.1 Data Collection .......................................................................................................... 4

1.7 Literature Review ...............................................................................................................4-6

1.8 Limitations of the Study ....................................................................................................... 7
Chapter 2- Industry Profile and Company Profile ................................................................. 8
2.1 Industry Profile ...................................................................................................................... 8
2.2 Company Profile ................................................................................................................... 9
2.3 About the Founder .............................................................................................................. 10
2.4 Resonance Eduventures- Vision, Mission & Values ........................................................ 11
2.5 Products/Services Profile ...............................................................................................11-12
2.6 Areas of Operation .............................................................................................................. 12
2.7 Infrastructure Facilities ..................................................................................................13-14
2.8 Competitors’ Information ..............................................................................................14-16
2.9 SWOT Analysis of Resonance ........................................................................................... 16
2.9.1 Strengths .................................................................................................................. 17

2.9.2 Weaknesses ............................................................................................................. 17

2.9.3 Opportunities ...........................................................................................................18

2.9.4 Threats .....................................................................................................................18

Chapter 3 - Theoretical background of the study .............................................................19-20

Chapter 4 - Analysis and Interpretation of the Data Collected ......................................21-33
Chapter 5 - Conclusion and Suggestions ................................................................................. 34
5.1 Conclusion .................................................................................................................. 34

5.2 Suggestions ................................................................................................................. 35

Bibliography .......................................................................................................................... VII-VIII

Annexure…………………………………………………………………………………IX-X
 List of Tables

Table 4.1 Frequency of Use of ResoSir App............................................................................. 21

Table 4.2 Accessibility Test of ResoSir App ............................................................................22

Table 4.3 Progress Tracking Or Assessment Features .............................................................23

Table 4.4 Satisfaction with User Interface of ResoSir..............................................................24

Table 4.5 Most Helpful Feature in Resosir App ....................................................................... 25

Table 4.6 Real-time updates in ResoSir ....................................................................................26

Table 4.7 Finding relevant study material ................................................................................. 27

Table 4.8 Battery consumption and data storage ...................................................................... 28

Table 4.9 Errors in the content ...................................................................................................29

Table 4.10 Satisfaction with app's customer service team .......................................................30

Table 4.11 Recommendation of the ResoSir app......................................................................31

Table 4.12 Challenges Faced in ResoSir App ........................................................................... 32

Table 4.13 Additional Features in the ResoSir App ................................................................. 33

 List of Figures and Charts
Chart 2.1 Indian Edtech Market is Growing at a CAGR of 39%...............................................9

Chart 4.1 Frequency of Use of ResoSir App ............................................................................. 21

Chart 4.2 Accessibility Test of ResoSir App............................................................................. 22

Chart 4.3 Progress Tracking Or Assessment Features .............................................................. 23

Chart 4.4 Satisfaction with User Interface of ResoSir .............................................................. 24

Chart 4.5 Most Helpful Feature in Resosir App........................................................................ 25

Chart 4.6 Real-time updates in ResoSir.................................................................................... 26

Chart 4.7 Finding relevant study material .................................................................................27

Chart 4.8 Battery consumption and data storage ...................................................................... 28

Chart 4.9 Errors in the content ................................................................................................... 29

Chart 4.10 Satisfaction with app's customer service team........................................................ 30

Chart 4.11 Recommendation of the ResoSir app ...................................................................... 31

Chart 4.12 Challenges Faced in ResoSir App ............................................................................32

Chart 4.13 Additional Features in the ResoSir App ..................................................................33

1.1 Introduction About the Project
In today's fast-paced digital era, educational institutions and coaching centers are increasingly
adopting technology-driven solutions to enhance the learning experience of students. The
advent of mobile technology has revolutionized the landscape of education, providing
learners with unprecedented access to knowledge and learning resources. Mobile learning
applications, or learning apps, have emerged as powerful tools in the educational domain,
offering students the convenience of learning on-the-go and personalized study experiences.
With the widespread availability of smartphones and internet connectivity, learning apps have
emerged as a convenient and accessible way for students to supplement their education.

This project work focuses on the comprehensive analysis of the learning app "ResoSir,"
developed by Resonance, a renowned coaching institute. ResoSir aims to provide students
with a user-friendly platform to access a diverse range of educational resources, including
study materials, video lectures, and doubt-solving assistance.

The primary objective of this project is to evaluate the satisfaction level of students who use
the ResoSir app as part of their learning journey. To achieve this, a survey was conducted,
wherein feedback was collected from a sample group of 100 students who actively use the
application. The survey questionnaire delved into various aspects of the ResoSir app, seeking
to understand the students' perspectives on its usability, effectiveness, and areas of
improvement. The survey questions were designed to gather information on students'
experiences with ResoSir, including their favorite features, challenges faced while using the
app, and suggestions for enhancements. Additionally, the survey aimed to determine the
overall impact of ResoSir on their academic performance and whether the app aligns with
their educational requirements and preferences.

The findings of this study are intended to provide valuable insights to Resonance coaching
and the developers of ResoSir, enabling them to make data-driven decisions for refining and
optimizing the learning app. Moreover, the results will be beneficial for other educational
institutions and ed-tech companies seeking to understand user preferences and improve the
efficiency of their respective learning applications.

1.2 Topic Chosen for Study

The chosen topic for this study is "A Study on User Satisfaction with Learning App:
ResoSir." The primary objective is to evaluate the level of satisfaction among users, primarily
students, who have utilized ResoSir as a tool for their learning and academic enhancement.

1.3 Need for the Study

In recent years, mobile learning applications have revolutionized the education landscape,
offering learners an opportunity to access educational material anytime and anywhere.
ResoSir is one such app that claims to provide quality educational content and personalized
learning experiences. Understanding the users' satisfaction with such apps is crucial for

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educational institutions and app developers to improve their offerings and meet students'
evolving needs effectively.

The need for conducting a study on user satisfaction with the ResoSir learning app arises
from several significant factors and considerations that impact both the education sector and
the technological advancements in the field of mobile learning applications. The following
points outline the key reasons for undertaking this study:

I. Educational Technology Impact: The continuous evolution of educational technology has

reshaped traditional learning methods. Mobile learning apps like ResoSir have become an
integral part of the learning ecosystem, serving as supplemental resources to traditional
classroom instruction. Evaluating user satisfaction will provide insights into the impact of
these technological advancements on students' overall learning experiences.

II. Informing App Development and Updates: User feedback plays a crucial role in
shaping the future development and updates of any application. Conducting this study will
enable Resonance Coaching to gather valuable feedback from ResoSir users, helping them
make data-driven decisions for enhancing the app's features, addressing user pain points, and
incorporating new functionalities.

III. Impact on Student Academic Performance: The ultimate goal of any educational app
is to positively impact students' academic performance and learning outcomes. Evaluating
user satisfaction with ResoSir will help in understanding its influence on students' knowledge
retention, subject mastery, and exam preparation, thereby enabling educators and developers
to make evidence-based improvements.

IV. Competitive Analysis: In the highly competitive market of educational apps, it is crucial
for Resonance Coaching to benchmark ResoSir's user satisfaction against other similar
learning apps. Understanding how ResoSir performs in comparison to its competitors will
help the organization identify its strengths and areas for improvement to remain competitive.

V. Student Engagement and Retention: User satisfaction directly influences user

engagement and app retention rates. A positive experience with ResoSir will likely lead to
higher user engagement, increased app usage, and improved student retention on the
platform. Conversely, user dissatisfaction could result in decreased app usage and user churn,
highlighting areas for improvement in the app's design and content.

1.4 Objectives of the Study

The main objectives of this study are as follows:

1. Evaluate the features and functionality of the ResoSir app.

2. Analyze the user experience and satisfaction levels of learners using the app.

3. Examine the accessibility and inclusivity features of the ResoSir app, including support for

different learning styles, languages, and learners with disabilities.

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4. Investigate the usage patterns and frequency of engagement with the ResoSir app among

different user groups.

5. Identify areas of improvement and provide recommendations for enhancing the ResoSir

app.

1.5 Scope of the Study

The study focuses exclusively on the ResoSir learning app and its users, primarily students
from different educational backgrounds. The scope includes gathering data related to user
experiences, preferences, and feedback regarding the app's content, functionality, usability,
and overall learning experience.

The scope of the study defines the boundaries and extent of the research, clarifying what
aspects of the ResoSir learning app and its user satisfaction will be covered. It outlines the
specific areas and subjects that will be investigated as part of the study. The scope of this
project is as follows:

I. Focus on ResoSir Learning App: The study focuses exclusively on the ResoSir learning
app developed by Resonance Coaching. The analysis will revolve around understanding user
satisfaction, experiences, and perceptions of this specific app. While there may be other
mobile learning apps available, this study is confined to ResoSir and does not compare it with
other apps in the market.

II. Target Audience: The primary target audience for this study comprises students who
have utilized the ResoSir app for educational purposes. The study aims to gather feedback
from students preparing for various competitive exams and academic courses, as they are the
main users of the app.

III. User Satisfaction Factors: The study will investigate various factors that contribute to
user satisfaction with the ResoSir app. These may include app usability, content relevance,
user interface, interactive features, ease of navigation, study material quality, and overall
learning experience.

IV. Academic and Competitive Exam Content: The scope of the study includes examining
the learning resources and study material available on the ResoSir app. It involves assessing
the effectiveness of the app in providing content for academic subjects and various
competitive exams.

V. Impact on Learning Outcomes: The study will explore the impact of using the ResoSir
app on students' academic performance, knowledge retention, and exam preparation. It aims
to understand whether using ResoSir has resulted in improved learning outcomes for its users.

VI. Methodology and Data Collection: The scope encompasses the use of both quantitative
and qualitative research methods. Surveys and structured questionnaires will be employed to
collect quantitative data, allowing for numerical analysis of user satisfaction levels.

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Additionally, in-depth interviews with selected users will be conducted to gather qualitative
insights and understand users' experiences in greater depth.

VII. Geographical Limitation: The study is focused on ResoSir users from a specific
geographical region or regions where Resonance Coaching has a substantial presence. The
findings may not represent the views and experiences of users from other regions.

VII. Ethical Considerations: Ethical considerations, such as participant confidentiality and

informed consent, will be strictly adhered to during the data collection process. Participants'
identities will be kept anonymous, and their data will be used only for research purposes.

IX. Time Constraints: As with any research project, there are time limitations that may
impact the depth and breadth of the study. While the research aims to be comprehensive, it
will need to be completed within a specific timeframe.

X. Recommendations and Implications: The study's scope includes providing actionable

recommendations based on the findings to improve the ResoSir app's features and user
experience. The implications drawn from the study aim to contribute to Resonance
Coaching's efforts to enhance its learning platform.

1.6 Research Methodology

The research is Descriptive in nature. To achieve the research objectives, a mixed-methods
approach is employed. Both quantitative and qualitative data will be collected through
surveys, interviews, and app usage analytics. The quantitative data will help in numerical
analysis, while qualitative data will provide valuable insights into users' perspectives and
experiences.

1.6.1 Data Collection

For this study both primary and secondary data were valuable sources of information

 Primary data: Primary data was collected with the help of structured questionnaire.
 Secondary data: Secondary data was compiled with the help of Articles, Reports,
Journals, Magazines, Newspapers and Internet.
 Sample Size: The survey questionnaire was distributed to 100 students, resulting in a
sample size of 100, while 88 respondents provided feedback.
 Data Analysis: The gathered data was utilized to assess user satisfaction with the
ResoSir app. Analysis was conducted using pie charts and bar graphs, with Excel
software employed for data analysis.

1.7 Literature Review

The study builds upon the existing body of research related to mobile learning apps, user
satisfaction, and educational technology. Several research papers (listed in the project) have
been reviewed to gain insights into the effectiveness of mobile learning apps in higher

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education, the impact of learning apps on academic achievement, and user satisfaction
factors.

1. Yousef Mehdipour and Hamideh Zerehkafi (2013), “Mobile Learning for Education:
Benefits and Challenges”, this journal explores the concept of mobile learning (M-Learning)
in education, referring to learning with mobile devices across contexts. It discusses the
benefits, such as increased access, affordability, and personalized learning experiences, as
well as the challenges, including technical issues, content security, and overcoming negative
attitudes. The paper emphasizes the potential of M-Learning to improve literacy, enhance
teacher training, and achieve gender parity in education. To promote its integration, the
authors recommend leveraging existing ICT investments, supporting open technical
standards, and creating inclusive policies at both national and local levels.

2. Mohd Shoaib Ansari and Aditya Tripathi (2017), “An investigation of effectiveness of
mobile learning apps in higher education in India”, this study investigates the effectiveness of
mobile learning apps in higher education in India. A structured questionnaire was used to
collect data from students in different Indian universities. The findings reveal that mobile
learning apps are increasingly popular among students and can be very useful in the higher
education environment. Students show adequate knowledge and awareness of using mobile
technology and the Internet for educational purposes. The study suggests that policy makers
should consider integrating mobile learning apps into course curricula as substitutes for
traditional classes. The research highlights the importance and popularity of mobile learning
apps among higher education students in India, emphasizing their potential in enhancing the
learning experience.

3. Kadir Demir and Ercan Akpinar (2018), “The effect of mobile learning applications on
students' academic achievement and attitudes toward mobile learning”, this journal examines
the impact of mobile learning apps on students' academic achievement and attitudes towards
mobile learning. The study explores how these apps influence student learning outcomes and
their perceptions of mobile-based education. The research highlights the potential benefits of
using mobile learning apps in improving academic performance and fostering positive
attitudes towards this learning approach.

4. Liqiong Liu, Liyi Zhang, Pinghao Ye and Qihua Liu (2018), “Influence Factors of
Satisfaction with Mobile Learning APP: An Empirical Analysis of China”, this journal
explores the factors influencing user satisfaction with mobile learning applications (APPs) in
China. The study analyzes the user satisfaction structure model and identifies perceived
responsiveness and perceived content as significant factors affecting satisfaction. Perceived
network, however, did not show a clear positive effect. The research highlights the
importance of interaction design, adaptive content, and practicality in mobile learning APPs.
The findings suggest that developers should focus on providing immediate feedback,
engaging and concise content, and creating a seamless and enjoyable learning environment.
The study's limitations include not considering factors such as price and privacy protection in
the analysis framework.

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5. Gaurav Hans and Harsha Sidana (2018), “Mobile learning application and its usage
among students in education”, the journal investigates the usage of mobile learning
applications, specifically ERP software, in the education sector. It emphasizes the
convenience and benefits of mobile learning for students and administrative staff. The study
employs surveys and data analysis to validate its objectives and finds positive reception of
mobile learning with ERP integration. Future research should focus on privacy protection and
expanding ERP software to other sectors like IT and manufacturing.

6. Gaurav R. Sawarkar, Priti R. Desai and Punam G. Sawarkar1 (2019), “Effectiveness

of Mobile App as a Teaching and Learning Tool”, the article explores the effectiveness of
using mobile apps as tools for teaching and learning. Authored by Gaurav R. Sawarkar, Priti
R. Desai, and Punam G. Sawarkar, it investigates the potential benefits of incorporating
mobile apps in educational settings. The study likely examines how these apps impact student
engagement, knowledge retention, and overall learning outcomes. The article sheds light on
the increasing significance of mobile technology in modern education and its potential to
enhance the teaching and learning experience.

7. Pooja Malve (2019), “Mobile learning apps – the next level of learning,” the research
paper discusses the rise of m-learning apps in India, enabling access to education anytime,
anywhere. It explores their impact, challenges, and potential future. BYJU's case study
exemplifies successful implementation using gamification. Findings show positive student
attitudes towards m-learning. Challenges include resistance from parents and educators,
socio-cultural barriers, and technical issues. However, with government initiatives and edtech
innovation, m-learning holds promise for transforming education in India. Successful
integration depends on educator involvement and addressing challenges.

8. Sruthi P and Dr. Sangeeta Mukherjee (2020), “Byju's The Learning App: An
Investigative Study On The Transformation From Traditional Learning To Technology Based
Personalized Learning”, the research paper investigates the transformation from traditional
learning to technology-based personalized learning using Byju's The Learning App. It
explores how technology, such as mobile learning (M-Learning), has changed the educational
system, emphasizing personalized and interactive learning experiences. The study analyzes
feedback from high school and higher secondary students in India, comparing their traditional
learning methods with the app's impact on their learning journey. The findings show that
Byju's App promotes self-learning, improves exam preparation, and enhances understanding
of difficult subjects like Mathematics and Science. However, the high cost of subscriptions
remains a challenge to wider adoption.

9. Ms Gopika, Dr. Kalaiselvi, Ms. Mary Jacob and Ms. Mini G (2020), “Investigation of
the Impact of Learning Apps on the Academic and Overall Well-being of Young Learners”,
this research paper titled "Investigation of the Impact of Learning Apps on the Academic and
Overall Well-being of Young Learners" explores the effects of technology, particularly
learning apps, on the academic and overall well-being of young learners in the 21st century.
The study investigates the positive and negative consequences of app usage among the
younger generation, including its impact on physical, mental, emotional, and social

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development. The research analyzes factors such as satisfaction, classroom environment, and
low-income households to understand the implications of app-based learning. The paper
highlights the importance of balancing technology usage with other activities that promote
creativity, relationships, and personal development in children.

1.8 Limitations of the Study

While every effort will be made to ensure the accuracy and reliability of the study, certain
limitations may impact the findings:

I. Small Sample Size: The study was based on a relatively small sample size of 88
respondents. While this sample provides valuable insights, it may not fully represent the
diversity of the entire user population. A larger sample size would have allowed for more
robust statistical analysis and generalizability of findings.

II. Targeting Specific Locations: The survey specifically targeted students who were
studying in the library or sitting in classrooms. This targeting may introduce bias into the
results, as it excludes users who primarily use the app in other locations or settings. This
limitation could impact the generalizability of the findings to the broader user base.

III. Limited Time Frame for Survey: The survey was conducted within a relatively short
time frame of 2 days. This limitation means that students who were not present during this
period were unable to participate, potentially excluding valuable insights and responses from
a portion of the user base.

IV. Timing Influence: The survey was conducted at a time when many students were either
actively studying or in a more relaxed state within the Resonance environment. This timing
could have influenced their responses and mood during the survey.

V. Non-User Perspective: The study primarily focused on current users of the ResoSir app.
It did not explore the perspectives of individuals who chose not to use the app, missing
insights into why some potential users may opt out.

VI. External Factors: External factors like changes in internet connectivity, device
performance, or educational demands might influence user experiences with the app. These
factors were not accounted for in the survey.

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2.1 Coaching Industry Profile
The coaching industry traces its roots back to the concept of private tutoring, which has
existed for centuries as a means to provide individualized attention to students seeking
academic assistance. However, with the advent of technology and the internet, coaching has
evolved into a dynamic and accessible industry.

The share of the education sector in India was 91.7 Billion USD in 2018, which has risen to
117 Billion USD in 2020 and continues to expand. The coaching industry alone contributes
approximately 3.5 billion USD to this, which is huge considering there are various types of
educational institutes in the country including schools, colleges etc.

Most parents understand the crucial role of coaching in their children's future. They feel that
it helps their children in solidifying their knowledge which is not possible by schools alone.
Coaching institutions also enhance the conceptual learning of the students which is very
crucial for their selection to prestigious institutes like IITs, AIIMS or IIMs. It is the trust of
parents who are willing to pay exorbitant amounts of fees for their child's education, coaching
institution as an industry is witnessing massive expansion.

If we look at the competition for the seats IIT-JEE has around 10,000 seats, yet more than
200,000 students show up for its entrance exams. More than 770,000 show up for the NEET
for an insignificant 2,140 seats. Despite the miserable proportion of the students accepted in
these engineering or medical institutes, the total number of candidates appearing for IIT -JEE
or NEET goes in lakhs, and most of the students who appear for these exams opt for coaching
in some of the well-known coaching brands like Aakash, FIITJEE, and others. These
coaching classes are seen as the stepping stone for the students for the successful preparation
of these entrance exams.

Chart 2.1 Indian Edtech Market is Growing at a CAGR of 39%

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Lakhs of students happily struggle to cut down their living costs steeply to pay coaching
institutes' hefty fees. All of them have a common aim of getting admission to the crown
jewels like All India Institute of Medical Science (AIIMS), Birla Institute of Technology
Sciences (BITS), Christian Medical College (CMC), National Institute of Technology (NIT),
Indian Institute of Technology (IIT), and several other prominent institutes. Statistics and
trends suggest that coaching institutions in India will continue to flourish in coming times as
well.

2.2 Resonance Eduventures Profile

Resonance Eduventures Ltd. is a leading and prestigious educational institute that has
established itself as a symbol of academic excellence and success in the field of competitive
exam preparation in India. Resonance was founded on 11th April, 2001 by Mr. R.K. Verma,
B.Tech, Electrical and Electronics from IIT Madras. Coming from an obscure town to
becoming the top educationist and enabling students from all parts of the country to realize
their dreams of securing admissions in IITs, Mr. R.K. Verma has come a long way and made
his mark in the Education Space of India.

The institute is having a presence in the 75 centers spread across almost all the States and
Union Territories of India, offering programs for JEE (Main+Advanced) / NEET (UG) /
Other competitive exams. Distance Learning Program Division of Resonance was launched
during the Academic Session 2005-06 to take care of the students who cannot leave their
native places for education. DLPD offers courses for JEE (Advanced), JEE (Main), NEET,
AIIMS, KVPY, NTSE, IJSO, CBSE and other National & International Olympiads.
Thereafter, Pre-Foundation Career Care Programmes (PCCP) Division was launched in 2006.
In the last 16 years, PCCP division has evolved significantly and works in two segments of
classes, namely Sub Junior Classes (V-VIII) and Junior Classes (IX-X). Under this division,
the Institute also offers programs for the students of Class VII to X who appear in Talent
Search Examinations like National Talent Search Examination (NTSE), International
Olympiads, IJSO, PRMO etc. conducted by various Government and Private Organizations.

Resonance launched its NEET (AIPMT) division in 2010-11. Simultaneously the coaching
for AIEEE/JEE (MAIN) as also launched in the same year. The institute, further, diversified
its portfolio of courses in 2012 from IIT-JEE & Medical to Commerce & Law in the form of
„Resonance Commerce & Law Program Division (CLPD)‟. Resonance CLPD provides
coaching for commerce students preparing for CA (CPT, IPCC & Final), CS (Foundation,
Executive, and Professional), CLAT, XII (CBSE/RBSE), XI (CBSE/RBSE), B. Com and M.
Com. Our experts in the field deliver this expertise in the form of excellent teaching

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methodology and continuously updated study material. Resonance also offers coaching for
various other competitive examinations related to Banks, Insurance & Finance, Railways,
Defense & Police, Teachers' Recruitment, National Level Public Services, State level Public
Services et al. under its „ResoMEX Division‟ and coaching for class XI & XII under its „Para
Schooling division(PSPD)‟.

In 2015 Resonance joined hands with BASE Institute, a leading coaching institute for Pre-
Engineering and Pre-Medical division in the state of Karnataka, to offer the services in the
Southern parts of India. Thus in consonance with its mission to provide the best education
assistance to students, Resonance is steadily increasing its geographical presence as well as
technological prowess. This commitment has resulted in exceptional results in competitive
and entrance examinations over the years with 2022 also not being the exception. 8 All India
Ranks (AIRs) in Top-60 in JEE (Advanced) 2022 and 2 AIRs in Top-30 in NEET (UG) 2022
from Resonance is the testimony of efforts put by every team member of the institute.
43.74% selection ratio in JEE (Advanced) and 86.92% selection ratio in NEET (UG) ensures
that every single student is taken care of with utmost sincerity and commitment.

Prior to this year‟s excellent result, historically also Resonance has been producing
remarkable results in competitive examinations with 50000+ selections in JEE (Advanced) /
IIT-JEE, 2.4 Lakh + Selections in JEE-(Main) / AIEEE & 19000+ Selections in NEET (UG).
Our Alumni have not only excelled in JEE, NEET but they have also continued their
excellent show in competitive examinations like UPSC, CAT, NEET (PG), INICET etc. Our
Alumnus Pawan Goyal (AIR-4, JEE-Advanced 2018) is doing his Masters of Engineering
(M.Eng.) from MIT, USA. At least 4 of our Alumni Ashish, Rachit Gupta, Raghvendra
Meena & Priya Meena cleared UPSC - IAS 2021 examination this year with flying colours.
Few of our alumni namely Chirag Soni, Nitin Vishwari & Rachit Agarwal have been offered
handsome jobs with whopping packages in MNCs this year & are working in USA. Our
Alumnus Adarsh Pal (AIR-121, AIIMS 2016) touched the pinnacle by securing All India
Rank-1 in Institute of National Importance Combined Entrance Test (INI-CET).

2.3 About the Founder

Mr. Ram Kishan Verma, an edupreneur (educational entrepreneur) synonymous with success
in cracking IIT-JEE, was born in a small village in the Kota district of Rajasthan. He excelled

10
throughout his schooling, himself clearing the IIT-JEE and securing admission at IIT-Madras
as an Electrical & Electronics Engineering student. After completing his B. Tech in 1994, he
joined BHEL as a Trainee Engineer.

Following a brief stint at BHEL, destiny brought him into education assistance industry i.e.,
coaching industry, which at that time was an emerging sector in Kota. At Kota, he joined a
reputed coaching institute as part of the Physics Faculty in 1995 and continued there till 2001.
Through his sincerity, dedication and hard work, he earned respect from his students and
became very popular amongst the student fraternity, as RKV Sir. He also earned accolades
for his in-depth subject knowledge, unmatched teaching skills and passionate aptitude for the
coaching profession. The dream of becoming an edupreneur resulted in the genesis of
Resonance, founded by Shri R.K. Verma in 2001 at Kota itself. Since then, Resonance has
grown by leaps and bounds under his leadership and has been achieving the pinnacle of
success & excellence.

2.4 Resonance Eduventures- Vision, Mission & Values

Vision: Excellence in career education

Mission: Practice, persistence and performance

Values: Leadership with humane touch at various levels. Integrity, Transparency, and
openness in all our actions. Innovation and pursuit of excellence in career education. Address
the needs of the students through career-oriented initiatives. Strive to continuously improve
our processes and quality of deliverables.

Quality Policy: Resonance's Quality Policy is focused on delivering exceptional coaching

services that meet the needs and expectations of students and their parents. The company is
dedicated to continuous improvement in teaching methodologies, study materials, and the
overall learning experience. Resonance strives to maintain a strong faculty team, use
technology effectively, and create a supportive environment that fosters growth and success
for every student.

2.5 Products and Services Profile

Resonance is a leading coaching institute for preparation of :

 Competitive entrance exams for Engineering and Medical like JEE Advanced, JEE
Main, NEET, AIIMS etc.
 Scholarship/Talent hunt Exams Like NTSE, KVPY & Olympiads, CA/CS/CLAT.
 Preparation of other competitive examinations such as Bank, Insurance and finance,
Railway, Defence & Police, Teachers' recruitment, National level public services,
State level public services etc.
 Preparation for class XI & XII.

For the above mentioned exams, Resonance provides different modes to reach our students.
They are:

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I. Classroom Contact Programmes: The traditional approach of teaching where a student
has to attend classes on regular basis. The Teaching methodology of CCPs involves teaching
by faculty, class notes, home assignments (DPPs & Sheets), classroom discussion, doubt
removal & periodic assessment of performance through various tests.

II. Distance Learning Programmes: The Learning Methodology of DLPs involve learning
at home by going through & practicing the study material, doing/attempting home
assignments (Sheets), doubt removal through e-mail/phone, periodic assessment of
performance through various tests and benchmarking of performance with other DLP
students & also classroom students through common tests.

III. E-Learning Programmes: This is the futuristic approach towards learning. e-Learning
at present is restricted through Online Testing and CDs/Books. The Live-video Learning
Programmes (LLPs) is a unique initiative by Resonance under which live lectures are
delivered to the students at various learning centres across the country. The live lectures are
taken by expert faculties of Resonance Kota.

2.6 Areas of Operation

I. Engineering Entrance Exams: Resonance offers coaching for engineering entrance
exams such as the Joint Entrance Examination (JEE) Main and Advanced, which are vital for
admission to prestigious engineering institutes in India.

II. Medical Entrance Exams: Resonance provides coaching for medical entrance exams,
including the National Eligibility cum Entrance Test (NEET) and All India Institute of
Medical Sciences (AIIMS) entrance exam, which are essential for admission to top medical
colleges.

III. Olympiads and Scholarships: The institute extends its expertise to nurture talent in
various subjects by preparing students for Olympiads and scholarship exams, encouraging
academic excellence beyond school curriculum.

IV. Other Competitive Exams: Resonance also caters to various other competitive exams,
enabling students to prepare for exams in fields like Commerce, Science, and Law, among
others.

V. Study Materials and Test Series: Resonance produces comprehensive study materials
and test series that are regularly updated to align with the latest exam patterns and syllabi,
providing students with valuable resources for exam preparation.

VI. Online Learning Platforms: The institute embraces technology by providing online
learning platforms that allow students to access study materials, video lectures, and practice
tests from the comfort of their homes.

VII. Career Guidance and Counseling: Resonance offers career guidance and counseling to
help students make informed decisions about their academic and professional aspirations.

12
2.7 Infrastructure Facilities
Here are some of the typical infrastructure facilities that Resonance Coaching has been
known to offer:

I. Classrooms: Resonance Coaching provides well-equipped and spacious classrooms that

are designed to facilitate interactive learning. These classrooms are equipped with modern
teaching aids and audio-visual equipment to enhance the learning experience.

II. Faculty: Highly qualified and experienced faculty members who provide personalized
coaching and guidance to students.

III. Study Material: High-quality study materials, including textbooks, practice papers, and
reference materials, to support students' preparation.

IV. Library: The institute typically has a well-stocked library with a vast collection of
reference books, study materials, and previous years' exam papers. The library serves as a
valuable resource for students to supplement their learning and engage in self-study.

V. Computer Labs: Resonance may have computer labs with internet connectivity where
students can access online study materials, take online tests, and participate in interactive
learning sessions.

VII. Cafeteria: The institute may have a cafeteria that offers a variety of nutritious food
options to cater to the dietary needs of students.

VII. Wellness Centre: By Increasing mental health concerns, Resonance Coaching have
taken step to provide mental health support to the students. It include offering access to
psychologists, counselors, and mental health professionals who can assist students dealing
with mental health challenges.

VIII. Online Learning Platform: In addition to physical infrastructure, Resonance may

have an online learning platform that allows students to access study materials, video
lectures, and practice tests remotely.

IX. Transportation: Resonance may offer transportation facilities for students to commute
between the coaching center and their accommodations.

X. Administrative Office: The institute typically has a well-organized administrative office

where students can seek assistance related to admissions, fee payments, and other
administrative matters.

XI. Study Centers: Resonance Coaching's study centers are strategically located in various
cities and regions to provide easy accessibility to students from different areas. Some of the
major cities where Resonance had study centers included:

13
 1. Agra 15. Gwalior 29. Muzaffarpur
2. Ahmedabad 16. Hyderabad 30. Nagpur
3. Allahabad 17. Indore 31. Nashik
4. Ayodhya 18. Jagatsinghpur 32. Patna
5. Bareilly 19. Jaipur 33. Raipur
6. Bhandara 20. Jhunjhunu 34. Singrauli
7. Bhopal 21. Kanpur 35. Sonbhadra
8. Bhubaneswar 22. Karimnagar 36. Srinagar
9. Bilaspur 23. Kolkata 37. Thrissur
10. Chandrapur 24. Kota 38. Udaipur
11. Dehradun 25. Lucknow 39. Varanasi
12. Delhi 26. Moradabad 40. Vijaywada
13. Gorakhpur 27. Mumbai 41. Visakhapatnam
14. Guwahati 28. Muzaffarnagar 42. Warangal

2.8 Competitors’ Information

I. Allen Career Institute: Allen is known for its strong presence in the coaching industry,
especially for engineering and medical entrance exams. They have an extensive network of
centers and experienced faculty, which has contributed to their popularity among students.

II. Physics Wallah: Physics Wallah is India's top online ed-tech platform that provides
affordable and comprehensive learning experience to students of classes 6 to 12 and those
preparing for JEE and NEET exams. We also provide extensive NCERT solutions, sample
papers, NEET, JEE Mains, BITSAT previous year papers, which makes us a one-stop
solution for all resources. Physics Wallah also caters to over 3.5 million registered students
and over 78 lakh+ Youtube subscribers.

III. Unacademy: Unacademy is an Edtech company established in 2015. The company had
its beginnings as a Youtube channel created by Gaurav Munjal and started by Dheeraj
Meena. Later on, in 2015, the company was registered in Bengaluru as an education

14
company. The company has entered the Unicorn club in September 2020 after it raised $150
million from Softbank and other existing investors.

IV. Aakash Byju's: Aakash Educational Services Limited (Aakash BYJU‟S) is a leading
educational institution in India that provides comprehensive test preparatory services to
students preparing for medical and engineering entrance exams, school/board exams, NTSE,
Olympiads and other foundation level exams. In 2022, 93500+ students qualified in NEET,
JEE and other competitive exams.

V. FIITJEE: FIITJEE is another well-established name in the coaching industry, particularly

for engineering and Olympiad exams. They have a reputation for comprehensive study
materials and a focus on conceptual clarity.

VI. Bansal Classe: A pioneer in the coaching industry, Bansal Classes has always
demonstrated its value with respect to the different entrance exams in India. With two
understudies in the top 10 All-India rankers and 19 in the top 150 All-India rankers in JEE
Advance 2019, Bansal Classes is known for its teaching prowess.

15
VII. IITians Pace: IITians Pace was launched in 1999 with the sole purpose to guide
understudies in Mumbai who wanted to get admits to reputed engineering and medical
colleges. In recent years, IITians Pace has positively shaped Mumbai and has also expanded
to different locations in the country. There is a campus in Dubai as well. Students from
IITians Pace have performed exceptionally in Olympiads as well.

VIII. Vidya Mandir Classes: Vidya Mandir has gained prominence among IIT competitors
by giving proper courses in more than 30 urban areas. With almost 48 top scorers through the
proper course and 9 top scorers through a correspondence course in the JEE Advance, Vidya
Mandir is certainly worth it for exam preparation.

XI. The Narayana Group: Narayana is counted amongst the prestigious coaching academies
in India. With a focus on 17 significant urban cities (including Delhi), the organization offers
study materials alongside experienced educators. With about 400+ qualifications in JEE
Mains and 200+ JEE Advance, Narayana enjoys a strong image when it comes to entrance
exams.

2.9 SWOT Analysis of Resonance

SWOT analysis is a strategic framework used to evaluate an organization's internal strengths
and weaknesses, as well as external opportunities and threats. Here's a SWOT analysis of
Resonance Coaching:

16
2.9.1 Strengths

i. Reputation and Brand Recognition: Resonance has established a strong brand reputation
in the competitive exam coaching industry, known for its quality education and impressive
results.

ii. Experienced Faculty: The institute boasts a team of experienced and knowledgeable
faculty members who are dedicated to providing effective coaching and guidance to students.

iii. Comprehensive Study Materials: Resonance provides well-crafted and regularly

updated study materials that cover the entire syllabus, aiding students in their exam
preparation.

iv. Technology Integration: The institute embraces technology and offers online learning
platforms, interactive classroom sessions, and e-learning resources, making learning more
accessible and engaging.

v. Focus on Personal Development: Resonance emphasizes holistic development, nurturing

students' overall skills, discipline, and time management abilities.

vi. Diverse Course Offerings: The institute offers coaching for various competitive exams,
catering to students with different academic aspirations.

2.9.2 Weaknesses

i. Intense Competition: The competitive exam coaching industry is highly competitive, and
Resonance faces competition from other well-established coaching institutes.

ii. Geographical Presence: Although Resonance has expanded its reach, its presence may
not be as extensive as some of its competitors, limiting its accessibility to students in certain
regions.

iii. Course Fee: The fees for coaching programs at Resonance Coaching might be
comparatively higher for some students, which could pose a financial challenge for some.

vi. Need for continuous investment in technology and innovation: Resonance Eduventures
operates in a fast-paced and rapidly evolving industry, and it is important for the company to
continuously invest in technology and innovation in order to stay ahead of the competition
and meet the changing needs of customers.

v. Lack of clear differentiation: Resonance Eduventures may face challenges in

differentiating themselves from competitors, and may struggle to establish a unique brand
position and value proposition in the crowded and highly competitive education industry.

2.9.3 Opportunities

i. Growing Demand for Competitive Exam Coaching: With an increasing number of

students aspiring to crack competitive exams, there is a significant opportunity for Resonance
to tap into a larger student base.

17
ii. Online Learning and Technology Advancements: The shift towards online learning and
technological advancements presents an opportunity for Resonance to further enhance its e-
learning resources and reach a broader audience.

iii. Diversification of Courses: Expanding course offerings to include coaching for emerging
competitive exams and skill development programs could attract more students and diversify
the institute's revenue streams.

2.9.4 Threats

i. Changing Exam Patterns: Frequent changes in exam patterns and syllabus might require
Resonance to continuously update its study materials and teaching methodologies.

ii. Regulatory Changes: Changes in government regulations or entrance exam policies could
impact the coaching industry and Resonance's operations.

iii. Evolving Competition: The competitive exam coaching industry is dynamic, with new
entrants and existing competitors continuously evolving their offerings, posing a threat to
Resonance's market share.

vi. Technological Advancements: The education industry is rapidly evolving with the
integration of technology, and Resonance Eduventures must continuously invest in
technology and innovation to remain competitive. Failure to keep pace with technological
advancements may result in the obsolescence of current offerings and loss of market share.

18
3.1 Theoretical Background of the Study
The theoretical background of the study provides a foundation for understanding the concepts
and principles that underlie the research topic. In this case, the study aims to explore user
satisfaction with the ResoSir learning app, which is developed by Resonance Coaching, a
reputed educational institution. The theoretical background will cover several key areas
relevant to the study, including user satisfaction, e-learning, user interface design, and mobile
learning app features.

I. User Satisfaction

User satisfaction is a crucial concept in the field of user experience (UX) and human-
computer interaction (HCI). It refers to the extent to which users' needs, expectations, and
requirements are met when interacting with a product or service. In the context of learning
apps like ResoSir, user satisfaction is a significant factor in determining the app's success and
effectiveness. Satisfied users are more likely to continue using the app, engage with its
content, and recommend it to others.

II. E-Learning and Learning Apps

E-learning, or electronic learning, is the process of using digital technologies to facilitate

learning and education. Learning apps have become increasingly popular due to their
convenience, accessibility, and interactive nature. They offer a wide range of educational
content, from video lectures and quizzes to interactive exercises and progress tracking. E-
learning apps have revolutionized the education sector, making learning more personalized
and flexible for students.

III. User Interface (UI) Design

The user interface of an app plays a critical role in shaping the user experience. A well-
designed and intuitive UI enhances usability and encourages user engagement. Elements such
as layout, navigation, color scheme, and typography are vital components of a good UI. In the
context of the ResoSir app, understanding user perceptions of its UI is essential for
identifying areas of improvement and enhancing user satisfaction.

IV. Mobile Learning App Features

Mobile learning apps have distinct features that set them apart from traditional learning
methods. These features often include the ability to access content anytime, anywhere,
progress tracking and assessment tools, real-time updates, and notifications. Additionally,
mobile apps must strike a balance between offering rich content while not consuming
excessive battery power or device storage. Understanding the significance of these features
helps in assessing the app's effectiveness and user satisfaction.

V. User Experience and Customer Support

User experience (UX) encompasses the overall emotional and cognitive impression users
have when using an app. A positive user experience contributes to higher user satisfaction

19
and app adoption rates. In contrast, poor customer support can lead to frustration and
dissatisfaction among users, impacting their willingness to continue using the app.

VI. Challenges and Improvements

Understanding the common challenges and problems faced by users while using the ResoSir
app for learning purposes is vital for improving the app's usability and effectiveness.
Feedback on the app's content quality, navigation difficulties, and technical issues can guide
developers in making necessary enhancements.

20
1. Frequency of Use of ResoSir App

Rating Number Percentage

1 to 5 70 79.3%
5 to 10 13 14.9%
10 to 15 4 4.6%
15 to 20 1 0.87%

Table 4.1 Frequency of Use of ResoSir App

4%
1%
15%

1 to 5
5 to 10
10 to 15
15 to 20

80%

Chart 4.1 Frequency of Use of ResoSir App

Interpretation:- In response to the question about the frequency of using the ResoSir app
daily, the survey results indicate that the majority of the students surveyed (approximately
79.5%) reported using the app between 1 to 5 times a day. A smaller proportion of students,
around 14.8%, mentioned using the app between 5 to 10 times daily. Furthermore, a minimal
percentage of 4.5% stated they used it between 10 to 15 times a day, while only 1.1%
mentioned a usage frequency of 15 to 20 times daily. This data suggests that the ResoSir app
is predominantly accessed by students on a daily basis, with a significant portion relying on it
for a moderate number of interactions (1 to 5 times), which may indicate its importance in
their learning routine. However, it's also noteworthy that a smaller segment of students
utilizes the app more intensively, highlighting its diverse usage patterns among the surveyed
group.

21
2. Accessibility Test of ResoSir App

Rating Number Percentage

Yes 77 87.5%
No 11 12.5%

Table 4.2 Accessibility Test of ResoSir App

12.5%

Yes
No

87.5%

Chart 4.2 Accessibility Test of ResoSir App

Interpretation: Based on the responses gathered from the students surveyed, a substantial
majority, comprising approximately 87.5%, indicated that the ResoSir app is indeed
accessible on multiple devices, including mobile phones, tablets, and computers. In contrast,
a smaller proportion, representing around 12.5%, reported that the app is not accessible on
multiple devices. This data underscores the app's versatility and widespread accessibility
across various platforms, making it convenient for the majority of users. Such accessibility is
likely to contribute positively to user satisfaction, as it accommodates different preferences
and study habits among the surveyed students.

22
3. Progress Tracking or Assessment Features

Rating Number Percentage

Yes 53 60.2%
No 35 39.8%

Table 4.3 Progress Tracking Or Assessment Features

39.8%
Yes
No
60.2%

Chart 4.3 Progress Tracking Or Assessment Features

Interpretation:- Based on the responses collected from the surveyed students, it appears that
a majority of them, approximately 60.2%, acknowledged that the ResoSir app provides
progress tracking or assessment features to monitor their performance. In contrast, a
significant but smaller percentage, roughly 39.8%, indicated that the app does not offer these
monitoring features. This data suggests that a substantial portion of users find value in the
app's ability to track their progress and assess their performance, which can be instrumental
in their learning journey. However, it's also essential to consider the needs of the minority
who may prefer alternative methods or platforms for performance monitoring, highlighting
potential areas for improvement or customization within the app's functionality.

23
4. Satisfaction Check with User Interface of the ResoSir App

Rating Numbers Percentage

Very Unsatisfied 9 10.2%
Unsatisfied 9 10.2%
Neutral 35 39.8%
Satisfied 32 36.4%
Very Satisfied 3 3.4%

Table 4.4 Satisfaction with User Interface of ResoSir

40

35
35
30 32

25

20
Series1

15

10
9 9
5

3
0
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied

Chart 4.4 Satisfaction with User Interface of ResoSir

Interpretation:- When evaluating the satisfaction levels with the user interface of the
ResoSir app, the responses from the surveyed students reveal a spectrum of opinions. A small
percentage, approximately 10.2%, expressed being either very unsatisfied or unsatisfied with
the user interface. The largest group, constituting approximately 39.8%, fell into the neutral
category, suggesting that they have a neutral stance on the app's user interface. On the
positive side, about 36.4% of respondents reported being satisfied with the interface, while a
smaller but appreciable 3.4% mentioned being very satisfied. These results indicate a diverse
range of sentiments among users, with a notable portion expressing satisfaction with the app's
user interface, while others hold more neutral or negative views. This feedback could be
valuable for further enhancing the app's user experience and addressing the concerns of those
less satisfied.

24
5. Most Helpful Feature in Resosir App

Rating Number Percentage

Video Lectures 65 66.3%
Ask Doubt Section 4 4.1%
Study Material Repository 25 25.5%
Other 4 4.1%

Table 4.5 Most Helpful Feature in Resosir App

4.1%

25.5%
Video Lectures
Ask Doubt Section
Study Material Repository
Other
4.1%
66.3%

Fig 4.5 Most Helpful Feature in Resosir App

Interpretation: Based on the responses, a clear consensus emerged regarding the most
helpful feature of the ResoSir app for their learning. A significant majority, accounting for
approximately 66.3% of the respondents, identified video lectures as the most beneficial
aspect of the app. In contrast, a very small proportion, approximately 4.1%, found the "Ask
Doubt Section" to be most helpful, and the study material repository was chosen by about
25.5% of respondents. Additionally, 4.1% of users mentioned "Other" features, suggesting
unique preferences not covered by the provided options. These findings emphasize the
pivotal role of video lectures within the ResoSir app and suggest a strong reliance on this
feature for effective learning among the surveyed individuals.

25
6. Checking Real-Time Updates and Notifications About New Content or Activities

Rating Number Percentage

Yes 39 44.3%
No 49 55.7%

Table 4.6 Real-time updates in ResoSir

44.3% Yes
No
55.7%

Chart 4.6 Real-time updates in ResoSir

Interpretation:- Based on the responses from the surveyed students, it appears that the
majority, approximately 55.7%, indicated that the ResoSir app does not provide real-time
updates and notifications about new content or activities. In contrast, a significant but smaller
portion, around 44.3%, reported that the app indeed offers such real-time updates and
notifications. These findings suggest that there may be room for improvement in
communication and engagement features within the app, as a substantial number of users
would benefit from receiving timely information and updates about their learning content and
activities.

26
7. Finding Relevant Study Material in the ResoSir App

Rating Number Percentage

Very Difficult 5 9.1%
Difficult 13 11.4%
Neutral 28 31.8%
Easy 38 43.2%
Very Easy 4 4.5%

Table 4.7 Finding relevant study material

40

35 38

30

25 28
Series1
20

15

10 13

5
5
4
0
Very Difficult Difficult Neutral Easy Very Easy

Chart 4.7 Finding relevant study material

Interpretation:- The responses from the surveyed students shed light on their experiences
with navigating and finding relevant study material on the ResoSir app. While a small
percentage, around 11.4%, found it difficult, the majority, approximately 43.2%, considered
the navigation and material search to be easy. Additionally, a sizable portion, roughly 31.8%,
expressed a neutral stance, indicating a balanced view of the app's usability. A minor
percentage, about 4.5%, found it very easy to navigate, while 9.1% found it very difficult.
These insights suggest that a significant portion of users find the app's navigation user -
friendly, but there is still room for enhancing the ease of use for a portion of the user base.

27
8. Checking App’s Consumption of Battery Power and Device Storage.

Rating Number Percentage

Yes 30 34.1%
No 58 65.9%

Table 4.8 Battery consumption and data storage

34.1%

Yes
No
65.9%

Chart 4.8 Battery consumption and data storage

Interpretation:- Based on the responses provided by the surveyed students, the majority,
comprising approximately 65.9%, indicated that the ResoSir app does not consume excessive
battery power or use a significant amount of device storage. In contrast, around 34.1%
reported experiencing such issues with the app. These results suggest that a considerable
number of users are satisfied with the app's resource efficiency, as it does not significantly
impact their device's battery life or storage capacity. However, the concerns raised by the
minority should be taken into account for potential optimization to enhance the app's
performance on a wider range of devices

28
9. Inconsistencies or Errors in the Content Provided by the App.

Rating Number Percentage

Yes 39 44.3%
No 49 55.7%

Table 4.9: Errors in the content

44.3%
Yes
No
55.7%

Chart 4.9 Errors in the content

Interpretation:- Based on the responses from the surveyed students, it appears that a
significant portion, approximately 44.3%, reported encountering inconsistencies or errors in
the content provided by the ResoSir app. In contrast, a slightly smaller proportion, around
55.7%, did not report such issues. These findings indicate that there is room for improvement
in ensuring the accuracy and consistency of the content within the app, as a notable portion of
users have identified areas of concern. Addressing these issues could contribute to a more
satisfying and reliable learning experience for all users.

29
10. Satisfaction with Support Provided by the App's Customer Service Team.

Rating Number Percentage

Very Unsatisfied 4 4.5%
Unsatisfied 9 10.2%
Neutral 39 44.3%
Satisfied 34 38.6%
Very Satisfied 2 2.4

Table 4.10 Satisfaction with app's customer service team

45

40
39
35
34
30

25

Series1
20

15

10
9
5
4 2
0
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied

Chart 4.10 Satisfaction with app's customer service team

Interpretation:- Based on the responses from the surveyed students regarding the app's
customer service team, it appears that the majority, constituting approximately 44.3%,
expressed a neutral sentiment about the response time and support provided. A significant
portion, around 38.6%, reported being satisfied with the customer service, with 2.4%
indicating they were very satisfied. On the other hand, a smaller proportion, with 4.5% being
very unsatisfied and 10.2% unsatisfied. These findings suggest that while a notable segment
of users is content with the app's customer service, there are opportunities to further enhance
the responsiveness and support to address the concerns of those who reported dissatisfaction.

30
11. Recommendation of the ResoSir App.

Rating Number Percentage

Extremely Unlikely 6 6.8%
Unlikely 9 10.2%
Neutral 25 28.4%
Likely 43 48.9%
Extremely Likely 5 5.7%

Table 4.11 Recommendation of the ResoSir app

50

45

40 43

35

30

25
25 Series1
20

15

10
9
5
6 5
0
Extremely Unlikely Neutral Likely Extremely Likely
Unlikely

Chart 4.11 Recommendation of the ResoSir app

Interpretation:- Based on the responses from the surveyed students regarding their
likelihood to recommend the ResoSir app to friends or peers, the data reveals a range of
sentiments. Approximately 49% of respondents, which includes 28.4% neutral, 48.9% likely,
and 5.7% extremely likely, indicated a positive inclination to recommend the app.
Conversely, a smaller proportion, roughly 15.9%, expressed reservations, with 10.2%
unlikely and 6.8% extremely unlikely to make recommendations. These findings suggest that
a considerable number of users are inclined to share their positive experiences with the app,
highlighting its potential for word-of-mouth growth. However, addressing the concerns of
those less likely to recommend it may help broaden the app's appeal and user base.

31
12. Challenges Faced in ResoSir App

Rating Number Percentage

High Data Consumption 22 15.6%
Poor Video Quality 44 31.2%
Ask Doubts Section 23 16.3%
Long Loading Time 33 23.4%
Multiple Times Logins 14 9.9%
Other 5 3.6%

Table 4.12 Challenges Faced in ResoSir App

Other 5

Multiple Times Logins 14

Long Loading Time 33

Ask Doubts Section 23

Poor Video Quality 44

High Data Consumption 22

0 5 10 15 20 25 30 35 40 45 50

Series1

Chart 4.12 Challenges Faced in ResoSir App

Interpretation:- Users of the ResoSir app encountered various challenges while learning.
The most prevalent issue, reported by 31.2% of users, was poor video quality. Approximately
23.4% faced long loading times, while 16.3% found the Ask Doubts Section problematic.
Additionally, 15.6% mentioned high data consumption as a concern, and 9.9% experienced
inconvenience with multiple logins. A small fraction, approximately 3.6%, cited "Other"
issues not covered by the provided options, indicating unique challenges that may require
attention from the app's developers.

32
13. Additional Features or Improvements in the ResoSir App?

Rating Number Percentage

Improved Search Functionality 23 17.5%
Live Doubt-Clearing Sessions 41 31.3%
Interactive Study Groups 22 16.8%
Offline Access to Study Material 26 19.8%
Other 19 14.6%

Table 4.13 Additional Features in the ResoSir App

Other 19

Offline Access to Study Material 26

Interactive Study Groups 22

Live Doubt-Clearing Sessions 41

Improved Search Functionality 23

0 5 10 15 20 25 30 35 40 45

Series1

Chart 4.13 Additional Features in the ResoSir App

Interpretation:- Respondents expressed their desires for additional features and

improvements in the ResoSir app, with various preferences outlined based on the provided
percentages. The most sought-after enhancement was the inclusion of live doubt-clearing
sessions, a priority for 31.3% of users, emphasizing the importance of real-time support in
their learning experience. Approximately 19.8% requested offline access to study material,
highlighting the need for flexibility in accessing content. Improved search functionality was
desired by 17.5% of respondents, aiming for a more efficient content retrieval experience.
Interactive study groups were favored by 16.8% of users, underlining the importance of
collaborative learning. Additionally, 14.6% mentioned "Other" improvements, indicating
unique requests not covered by the given options, which could provide valuable insights for
enhancing the app.

33
5.1 Conclusion
Based on the survey conducted with 100 students using the ResoSir learning app, the
following are conclusion:

1. Frequency of Use: The majority of students use the app regularly, with a subset using it
more intensively, showcasing its significance as a valuable educational tool within their
learning routines.

2. Accessibility on Multiple Devices: This high number of positive responses suggests that
the app has been designed and optimized to provide a versatile and flexible user experience,
allowing students to access its content and features seamlessly across various devices.

3. Progress Tracking and Assessment: The app provides progress tracking and assessment
features to monitor students' performance, which helps them track their learning progress and
identify areas for improvement. Although most of students are unable to find this feature on
ResoSir.

4. User Interface (UI) Satisfaction: The majority of students expressed neutral or

dissatisfied with the app's user interface. Enhancing UI elements could potentially elevate
user experience and address concerns to create a more universally satisfactory app interface.

5. Most Helpful Feature: Students found the video lectures features most helpful in their
learning journey, as it allows them to evaluate their strengths and weaknesses.

6. Real-time Updates and Notifications: Most of student‟s negative responses suggests a

potential gap in communication, with a significant number of students missing out on
immediate alerts for new materials or activities.

7. Navigation and Study Material: These responses suggest a range of user experiences,
with a notable proportion expressing ease in navigating the app. Addressing the concerns of
those finding it challenging could contribute to an overall improved user experience.

8. Battery and Storage Usage: The ResoSir app did not significantly consume battery power
or use excessive device storage, ensuring smooth performance on students' devices.

9. Content Quality and Errors: Overall, students reported minimal inconsistencies or errors
in the app's content, indicating a well-maintained and reliable learning platform.

10. Customer Service Support: These responses suggest a scope for improvement in
customer service quality and response time, which could contribute to higher levels of user
satisfaction and confidence in the app's support mechanisms.

11. Likelihood of Recommendations: A considerable proportion of students stated that they

would likely recommend the ResoSir app to their friends or peers, indicating a positive word-
of-mouth potential.

34
12. Challenges Faces by students: Poor video quality is the major challenge faced by
students, after it long loading time is challenge.

13. Area of Improvement: Majority of students want to add Live Doubt-Clearing Sessions
in ResoSir App. No one response in current doubt-clearing button section.

5.2 Suggestions
1. The survey revealed that some students are unaware of the ResoSir App, while others have
not installed it on their devices. It is recommended that Resonance initiates an awareness
campaign for the ResoSir App.

2. Certain students encountered difficulty in locating the progress tracking and assessment
features within ResoSir. It is recommended that the user interface undergo improvements to
enhance user accessibility.

3. Improve the search functionality and content categorization for ease of use and quick
access to study material.

4. Video lectures feature is founded most helpful feature in ResoSir app. But it have low
video quality issue so it should be improved.

5. Conduct periodic user surveys and feedback sessions to gather insights and suggestions for
further improvements.

6. Doubts raised by students in the doubt-clearing section require prompt resolution as there
has been a lack of response.

7. The area of improvement are:

 Live Doubt-Clearing Sessions

 Offline Access to Study Material
 Improved Search Functionality
 Students have recommended making it available on iOS as well.
 Video lectures on the ResoSir app should be uploaded on the same day as the lecture,
not after 2 or 3 days.
 Due to lack of proper title it is difficult to find proper video lectures on ResoSir. So it
should be improved.

35
XXX
VI