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(Fast Action) Submit Your

Complaint Online

Fight your Case with the help of Online

Legal India

Customer Is GOD! If any company has failed to

serve good service or good product, customers
have right to file complaint against the company
& request for compensation in consumer
court/forum. Online Legal India will provide you
with legal support until your case is resolved.
Save Time – Get Justice!

Need Help with Consumer

Complaint?
Fill Up the below Mentioned Form

Name

Your Name

Email

Your Email Address

Mobile

Your Phone Number (Without 0 or +91)

State

State

Loss/Dispute Amount
(Suppose you have purchased any product or availed any
service amounting Rs.1999 where you have incurred a
loss, Rs. 1999 is your loss/disputed amount.)

Loss/Dispute Amount

I have read & agreed to the company's Terms and

Conditions, disclaimer and refund policy, and also ready
to accept calls, SMS, emails, etc.

Next

News Update

Consumer court asks hotel to pay Rs

2 cr in damages to model for haircut

[Updated] Consumer Protection Act, +

2019

Compensation & Penalties As Per Bill, -

2019

Penalties for misleading

advertisement
The CCPA can impose a penalty of up to
Rs 10 lakhs and two-year imprisonment
for misleading or false advertisement. The
fine may be extended to Rs 50 lakhs and
the imprisonment may extend to five
years.
Right to file a complaint from
anywhere
As per this new rule, consumers are
allowed to file a complaint from anywhere
be it home, office or anywhere else.
Right to seek compensation under
product liability
In case any loss is caused to a consumer
due to a defective product, the consumer
can file a complaint against the
manufacturer or the service provider and
ask for compensation. The manufacturer
or seller would be held liable if the product
does not confirm to express the warranty.

GOVT. RECOGNITION

DIPP72745

AUTHORIZED PARTNER

What is a Consumer
Complaint?

Consumers who pay for a specific good or service

have the right to take legal action if they receive
subpar products or subpar services. The
Consumer Protection Act of 1986 gives consumers
various legal rights and protections. According to
this Act, the customer may take a business or
service provider to court with a formal complaint.
An online consumer complaint is what this specific
issue is known as. If the business ignores a legal
warning to correct the problem, a complaint is
typically made. All necessary information and
accompanying documentation must be submitted
when registering a complaint. The consumer
courts in India offer clients prompt legal counsel
and decisions.

What are the steps for filing a

Consumer Complaint?

01

SEND A NOTICE MENTIONING THE

PROBLEM/ FAULT YOU FACED

The first step is to express your concerns over the

product or service in writing to the manufacturer or
seller. For claims above 10,000, it is highly
recommended that you have a conversation with your
lawyer and deliver the notice through the lawyer on
professional letterhead. This will show the vendor that
you plan to bring legal action.

02

WAIT FOR A RESPONSE FROM THE

VENDOR

Once you send the legal notice, it's likely that the
company will respond to your complaint. You might
receive a just reward from some. The courts will not
grant requests for extremely great damages. In the
event that you do not hear back within the given time,
which is normally 15 days, you have the option of
contacting the consumer forum.

03

SELECT THE CORRECT FORUM

A suitable consumer forum should then be chosen.

The district forum, state commission, or national
commission should be chosen depending on the cost
and the compensation. You or a representative you
choose may approach the forum or commission with
your grievance. The proceedings might take anything
from six to eighteen months to complete.

04

SUBMIT A WRITTEN COMPLAINT

The format differs depending on the forum that is

chosen. Make sure to put your grievance in writing.
Our professionals will be able to help you. We will
create the ideal complaint and include all the
necessary details. It is essential to present the legal
notice you made to the vendor or service provider to
the court in order to demonstrate to the judge that
you attempted to resolve this dispute without going to
trial.

05

PAY THE COURT FEE

To file a consumer complaint, you must pay a court

fee which was asked by the filing department of the
consumer forum, depending upon your loss amount.
If you prevail in your lawsuit, the court will compel the
seller to compensate you for all of your expenditures,
including attorney fees and the cost of your online
consumer court complaint.

What are the eligibility Criteria in order

to file a Consumer Complaint Online/
EDakhil?

 
The case needs to fall The prayer portion of the
under the purview of the complaint should consist
consumer protection act of a refund and claim
and not under any civil, amount.
criminal or labour laws.

 
The cases where clients
only claim
compensation,
possessions, return, or
exchange of goods will
not come under the
purview of online
consumer complaints/
Edakhil.
If the consideration,
refund, or claim amount
exceeds Rupees 50
lakhs, then it is not
eligible for online filing in
the district consumer
forum.

Fees

Purchase/Loss Amount

₹0 – ₹20,000

Legal Advice + Legal Notice

1499
+ 18% GST

Professional Fees

Register Now

Purchase/Loss Amount

₹20,001 – ₹1,00,000

Legal Advice + Legal Notice

₹1999
+ 18% GST

Professional Fees

Register Now

Purchase/Loss Amount

₹1,00,001 – ₹25,00,000

Legal Advice + Legal Notice

₹2999
+ 18% GST

Professional Fees

Register Now

Purchase/Loss Amount

₹25,00,001 – 1 Cr

Legal Advice + Legal Notice

₹4999
+ 18% GST

Professional Fees

Register Now

Purchase/Loss Amount

₹1 Cr – Above

Legal Advice + Legal Notice

₹9999
+ 18% GST

Professional Fees

Register Now

*Note: If the seller/service provider is found guilty the

service charge can also be claimed with the dispute
amount as compensation

Our Advantages

Time saving
Filing online consumer
complaint will save your time

Any Device
The complaint can be 7led from
mobile/computer

Complaint Anywhere
It can be done from any
location i.e. home, o>ce or
vacation trip

Expert Advice
You will receive assistance
from Consumer Complaint
experts of Online Legal India

Legal Notice
You can send legal notice to the
company

Claim for Compensation

You can claim for
compensation from consumer
court

How we work?

Fill the form & Make the Payment

⟶
1
You Will Get a Call from Our Legal Team

⟶
2
Your Case Will Be Analyzed by Our Legal

3
Expert

Legal Notice Will Be Sent to the Company

⟶
4
We will be providing legal support in filing a

5
complaint in the consumer court (In person)

We Will Support You Till the Case is

6
Resolved

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Trustpilot
Customers' Reviews

I approach Online Legal India I

for… a
I approach Online Legal India for a I
consumer complaint. I received swift p
follow-up from Ms. Kar, who has drafted th
the legal notice to my satisfaction and is w
quickly proceeding with the entire
process.

Customer Name
Anubandh Srivastava B

Recent Resolved Cases

₹22 Crore Resolved Case

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
Complaint
Resolved ₹14k
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