Letter of complaint FCE

Example

You must answer this question.

You recently had a short holiday organized by TravelWise. The manager of the
company sent you a letter asking to state the problems which had occurred during your
vacation. Write a letter to the manager, explaining what the problems were and telling
them what you want them to do.

Write your letter. Don’t include any postal addresses. Write your answer in 140- 190
words in an appropriate style on the separate answer sheet.

Sample letter:

Dear Sir/Madam,

I am writing with reference to your letter, where you politely requested a feedback of
my recent vacation organized by TravelWise. As you already know I was displeased
with numerous points.

Firstly, the hotel I stayed was located in a run-down and dangerous neighbourhood, on
few occasions I was approached by a drug dealer and a beggar. When it comes to the
room it was completely different from what had been presented in your brochure. Dirt,
darkness, and rats were my company throughout the stay, I actually changed rooms few
times, however it seemed all the rooms were in similar condition.

One of the reasons I had chosen your company was the free of charge spa and trips
organized by your staff. It turned out that I had to pay extra for all of these services.
And although it might be true that the water sports provided were amazing it does not
change the fact my holiday was ruined by the above problems.

I must ask you to refund all the costs of my vacation including extra charge for spa and
trips please.

I look forward to hearing from you soon.

Yours faithfully,

Sam Smith