ROOHI MAZHAR

+92-3008544885 roohimazhar18@gmail.com
44-C Phase3, (G.E.C.H.S) Peco Road, Township, Lahore.
______________________________________________________________________________

Career Objective

Seeking a challenging position in the cutting-edge organization as a professional, that would

enable me to utilize my previous experience and managerial skills in a challenging work
environment, which will greatly enhance the company’s success as well as my career.

Professional Experience

Pakistan Mobile communication Ltd-Mobilink (14th July 2006- to-26th Dec-2013)

Customer Care Representative (14th July 2006- 30th June-2011)
Being a customer care representative, my duties include;
 Help customers with complaints and questions
 Give information to customer about products and services
 Generate sale leads
 Manage large amount of incoming calls
 Identify and assessing customer needs to achieve satisfaction
 Provide accurate, valid and complete information by using the right methods/tools.
 To follow communication procedures, guidelines and policies
 Time management skills
Promoted as Team Backup Internal Grade Associate II (1st July 2011 –26th Dec-2013)
Being a team back up, my duties include;
 Effective coaching
 Holding meetings
 Motivating employees
 Interviewing and recruiting applicants
 Training sessions
 Assessing employee performance
Page | 1
 ROOHI MAZHAR
+92-3008544885 roohimazhar18@gmail.com
44-C Phase3, (G.E.C.H.S) Peco Road, Township, Lahore.
______________________________________________________________________________
Rewards & Achievements

During working at Mobilink I was being rewarded as,

 Thrice time Employee of the Month

Key Skills
Communication Skills,
Microsoft Office Skills,
Aviya and incoming
calls software handling
Internet & Emailing
Analytical Skills

Academic Qualifications

Year Degree Institute Division/CGPA

2006 HR Management (Diploma) University of the Punjab Lahore
2005 B. Com Punjab College 2nd
2003 ICS Lahore Board 2nd
2000 Matriculation Lahore Board 2nd

Personal Information

NIC # 35202-7181989-8
Nationality: Pakistani
Religion: Islam
Marital Status: Married
Languages: English, Urdu, Punjabi
Date of Birth: February 18th, 1984

Co-Curricular Activities

 Reading books
 Participation in work shops

Reference

 Should be furnished on request.

Page | 2