Dolphin v4.5.1 - Installation and Service Manual (Rev 1.3)

DOLPHIN PRODUCT FAMILY
Installation and Service Manual
Doc VS0617, Rev 1.3

Dolphin Installation and Service Manual
Legal Notices
Attention
This document and its contents are subject to change without prior notice.
All information contained in this manual is believed to be correct. Viasonix assumes no responsibility for
any errors that may appear in this document. Viasonix shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this manual.
Viasonix makes no commitment to update the information contained in this document.
Trademarks
Dolphin/4D, Dolphin/IQ, Dolphin/MAX and Dolphin/XF are trademarks of Viasonix Ltd.
Copyright
All Rights Reserved © Viasonix Ltd.
This manual and its contents are the sole property of Viasonix Ltd. Reproduction in any form of the manual
or its content, in whole or in part, whether in English or in any other language, is strictly prohibited without
the prior written consent of Viasonix Ltd.
The software program (“Software”) included with Dolphin system is a proprietary product of Viasonix Ltd.
and is protected by copyright laws and international treaty. You must treat the software like any other
copyrighted material.
Transferring a copy of the Dolphin software to unauthorized people or entities is strictly prohibited.
Installing a Dolphin software license key that was not provided by Viasonix Ltd. is strictly prohibited. A
Dolphin software license key shall be installed and used on one and only one computer at any single time.
Limited Warranty
Inspect the contents and the condition of the goods which are delivered within 14 days of receiving the goods,
and immediately notify your supplier in the event that the shipment is incomplete or if the goods arrived with
any damage.
Standard manufacturer warranty period for the Dolphin is 12 months, and for the probes and other accessories
is 90 days. This warranty covers only malfunctions encountered during appropriate and normal use of the
equipment. Damage caused by failure to follow instructions, misuse, improper maintenance, abuse or
mishandling of the equipment, including mechanical damage to the product housing, is not covered by the
warranty.
Warranty does not cover any damages, whether direct, consequential, incidental, financial or otherwise relating
to performance or service issues of the system, including damages, data loss or loss of business profit.
Immediately contact your local distributor or a Viasonix service representative upon encountering a service
problem. In the event that the product or any of its components should be returned to Viasonix, ensure that the
product is well packaged with its' original packaging elements.
Contact Information
 Manufacturer:  European Representative:
Viasonix Ltd. Arazy Group GmbH
10 Hamelacha St., Ra’anana, 4366105, Israel Squaire 12, Am Flughafen,
Tel: +972-9-7441692 60549 Frankfurt am Main
Fax: +972-9-7450621 Germany
E-mail: germany@arazygroup.com
Page 2 of 40 VS0617, rev 1.3


Section 01 | Introduction ............................................................................................................................... 4
Section 02 | Dolphin/IQ Description .............................................................................................................. 5
Section 03 | Dolphin/4D and Dolphin/MAX Description ............................................................................... 6
Section 04 | Warnings .................................................................................................................................... 7
Section 05 | Cautions ..................................................................................................................................... 8
Section 06 | Preparing for Dolphin Installation ............................................................................................. 9
Section 07 | Dolphin/IQ - Computer Requirements .................................................................................... 10
Section 08 | Dolphin/IQ - Computer and Software Installation .................................................................. 11
Section 09 | WARNING for Performing Ground Bond Test ......................................................................... 12
Section 10 | Dolphin/IQ - System Installation ............................................................................................. 13
Section 11 | Dolphin 4D and MAX - System Installation .............................................................................. 14
Section 12 | Dolphin 4D and MAX - Optional Ergotron Stand Instructions ................................................. 15
Section 13 | Cybersecurity Guidelines ......................................................................................................... 16
Section 14 | Login User Accounts and Passwords ....................................................................................... 17
Section 15 | Windows Updates, Antiviruses and Firewalls ......................................................................... 18
Section 16 | Network Setup - DICOM\MWL (Modality Worklist) ................................................................ 19
Section 17 | Network Setup - DICOM\PACS (Send Reports in JPEG/BMP) .................................................. 20
Section 18 | Network Setup - DICOM\PACS (Send Reports in PDF) ............................................................ 21
Section 19 | Network Setup - DICOM\SR (Structured Report) .................................................................... 22
Section 20 | Network Setup - HL7................................................................................................................ 23
Section 21 | Network Setup - GDT (Only for German speaking countries) ................................................. 24
Section 22 | Network Setup - Automatic PDF Report Export ...................................................................... 25
Section 23 | Network Setup - Review Station (Using Import/Export) ......................................................... 26
Section 24 | Network Setup - Shared Database .......................................................................................... 27
Section 25 | Backup/Restore - Using a Network Storage ............................................................................ 28
Section 26 | Backup/Restore - Using a USB Hard Drive ............................................................................... 29
Section 27 | Service - Preventive Maintenance ........................................................................................... 30
Section 28 | Service - Upgrading a Software Version .................................................................................. 31
Section 29 | Service - Replacing a Computer (Dolphin/IQ).......................................................................... 32
Section 30 | Service - Using a Restore Point ................................................................................................ 33
Section 31 | Service - System Diagnostics ................................................................................................... 34
Section 32 | Service - Troubleshooting ........................................................................................................ 35
Section 33 | Service - Reset Software to Factory Defaults .......................................................................... 37
Section 34 | External Channels Specifications ............................................................................................. 38
Section 35 | Appendix A – Setup a Network Share...................................................................................... 39
Section 36 | Appendix B – Requesting Assistance from Viasonix ................................................................ 40
VS0617, rev 1.3 Page 3 of 40

Section 01 | Introduction
NOTE: Service to the Dolphin that requires opening the system is allowed only by authorized
Viasonix service personnel. Unauthorized service operations can affect system safety
and shall automatically void the warranty.
About this Manual

The Dolphin product family includes the Dolphin/IQ, Dolphin/4D and Dolphin/MAX systems. The use of the
term Dolphin in this manual relates to both systems, unless specifically stated otherwise.
This manual assumes that the reader is a trained and experienced medical device service professional,
which is also familiar with Transcranial Doppler diagnostics and Doppler blood flow velocity measurements
(if such knowledge is relevant for service/troubleshooting).
The manual does not provide any instructions relating to the techniques or methods of acquiring data. The
intention of this manual is to provide installation and service instructions to the Dolphin products, as well
as important warnings and precautions which are related to installation and service of Dolphin systems.
This manual must be read completely by any Dolphin service technician before attempting to perform any
installation, service or troubleshooting operations. If at any time the installation or service procedure is not
clear, immediately contact Viasonix Ltd. for further instructions before attempting to proceed with the
installation or service.
Service Personnel
This manual is intended for use by information technologies (“IT”) personnel, biomedical engineers or
technicians, Viasonix distributors and other individuals who are familiar with the routine service and
maintenance of medical devices.
The service personnel should also be proficient with the architecture, components and typical service
procedures for personal computers running the Microsoft Windows operating system.
Viasonix Ltd. understands the importance of feedback to continual quality improvement, and encourages
users and service personnel to provide any suggestions for improving the products and this manual.
Overview of Dolphin Systems

The Dolphin product line includes the Dolphin/4D and Dolphin/MAX, both are standalone system with an
integrated computer, and the Dolphin/IQ, a module designed to be plugged to a host computer for
operation.
Operator controls can be accomplished through the keyboard, mouse, remote control or foot switch which
are connected directly to the computer, or through touch screen operation.
Page 4 of 40 VS0617, rev 1.3

Section 02 | Dolphin/IQ Description
The standard Dolphin/IQ system may include the A rear view of the Dolphin/IQ is shown below:
main console, Doppler probes, power supply, USB
cable, remote control, foot switch, monitoring
head gear and a user manual.
The cart, printer, personal computer, isolation

transformer and any other accessories necessary
for the Dolphin operation are typically supplied
separately by the local distributor.
The Dolphin/IQ is a plug in module that requires

to be connected via a USB cable to a computer
for its operation. The computer is used for The back panel includes 4 connectors:
controlling system operation, for data display,
and for storage. 1. Power inlet from the Dolphin/IQ power supply.
2. USB connector to connect the Dolphin/IQ to
The Dolphin/IQ operates only with Doppler the host computer via the supplied USB cable.
probes that are supplied by Viasonix. 3. D-type connector to allow input/output from
external channels.
A front view of the Dolphin/IQ is shown below:
4. In addition, an iso-potential plug connector is
located on the back panel. The purpose of
this connector is to equalize potentials
between the Dolphin/IQ and different metal
parts. Connection is via a standard cable
(Multi-Contact, part number POAG-KBT6DIN).
The Dolphin/IQ connects to an approved 12 V

medical power supply (supplied with the system),
which in turn connects to the mains power. All
other supportive device components connect
directly to the host computer. These may
The front panel includes 5 color-coded include: the receiver of an IR remote control, 3-
connectors for the Doppler probes: pedal foot switch, key-board, mouse, printer, USB
 Yellow for 2 MHz or 1.6 MHz camera, and any other similar USB device.
 Green for 2 MHz
 Red for 4 MHz
 Blue for 8 MHz
 Gray for 16 MHz.
In addition, the front panel has a power on switch
which is lit in green when the system is powered.
VS0617, rev 1.3 Page 5 of 40

Section 03 | Dolphin/4D and Dolphin/MAX Description
Dolphin/4D Description The right side panel includes 5 color-coded

connectors for the Doppler probes:
The standard Dolphin/4D system may include the
 Yellow for 2 MHz or 1.6 MHz
main console, Doppler probes, remote control, foot
 Green for 2 MHz
switch, monitoring head gear and a user manual.
 Red for 4 MHz
The cart, printer, isolation transformer and any  Blue for 8 MHz
other accessories necessary for the Dolphin  Gray for 16 MHz.
operation are typically supplied separately by the
The back panel includes the power inlet, the earth
local distributor.
ground plug and the connector for the external
The Dolphin/4D is a stand-alone system, which channels as shown in the picture. The left side
includes an integrated computer, display and a includes the power on switch, ear jack connector, 4
medical grade power supply which is necessary USB ports, and LAN and VGA connectors.
for complete operation. It operates only with
Doppler probes that are supplied by Viasonix. An UL approved power cord according to the
destination market needs to be connected to the
mains power through the power inlet on the back
panel of the Dolphin/4D. All other supportive
device components connect directly to the USB
ports. These may include: the receiver of an IR
remote control, 3-pedal foot switch, key-board,
mouse, printer, USB camera, and any other
similar USB device.
Dolphin/MAX Description
The Dolphin/MAX is similar to the Dolphin/4D
system in all aspects, except that the Dolphin/MAX
The Dolphin/4D front panel also includes a rechargeable internal battery for
operation.
The back panel of the Dolphin/MAX is slightly
different, and includes an inlet for the external
power supply of the system, and a battery door
located on the bottom panel that allows
replacement of the internal rechargeable battery.
The Dolphin/4D back panel
Battery Door Power-Supply

Inlet
The Dolphin/MAX back panel
Page 6 of 40 VS0617, rev 1.3

Section 04 | Warnings
The Dolphin User Manual includes all warnings and cautions. This section includes warnings and cautions
relevant to this service manual. Please read carefully.
Take care to carefully read the following section. Use only medically approved computers, printers
Additional warnings and cautions also appear in and any other devices which may be used together
other parts of this manual and in the user manual. with the Dolphin. Otherwise, use an approved
isolation transformer to power up these devices.
Only authorized Information Technology (IT) personnel The Dolphin and all other external devices that are
may configure the system connectivity to the Institute’s used in conjunction with the system should be
network. IT personnel must follow the instructions in the placed out of reach of patients at a distance of at
Dolphin conformance statements, and validate proper least 1.5 meters from the patient.
network connectivity.
Any wireless devices that are used in conjunction
Do not use or connect to the Dolphin any probes or with the Dolphin must comply with FCC regulations,
other accessories that are not supplied by Viasonix and comply with EU Directive RTTE. Any battery
for the Dolphin. used with such device must comply with applicable
Immediately contact your local service device standards.
representative or Viasonix when encountering When connecting the system or the computer to any
problems with the Dolphin. Only trained and external accessory both must be off the mains
authorized personnel are permitted to service the power supply.
system or open the casing. Do not attempt to repair
the system or open the casing. Do not modify or Place the Dolphin only on a flat and hard surface.
make any changes to the Dolphin installation Ensure that the ventilation slots are free, and do not
directory unless instructed to do so by this manual. place the system on cloth, sponge or similar
material.
Electrical shock hazard. Do not remove casing cover.
For service, contact an authorized service Do not open the Dolphin casing. It does not contain
representative. parts that can be serviced by a technician. If the
device is opened then warranty will be void.
Do not attempt to repair the power supply, repair
cracked or broken cables, or to replace a fuse. For Disposal of the rechargeable battery of the
service, contact an authorized service Dolphin/MAX should be only to recycled bins per
representative. institute guidelines and in accordance with local,
state or applicable federal regulations.
Turn off the power before performing maintenance
activities. Do not clean the system with a wet cloth. If the Dolphin/MAX rechargeable battery case is
Do not immerse the probes in water or other liquids. broken, avoid direct contact with internal
components and do not use the rechargeable
Use only the power supply that is supplied with battery with Dolphin/MAX.
Dolphin. Before turning the power on, make sure
that all cables and connectors are properly Do not use the Dolphin/MAX rechargeable battery
connected. with Dolphin/MAX if it has been exposed to liquids,
especially saltwater.
Do not use the system near flammable conditions.
Keep away from water or other liquids. Do not Use only approved battery for the Dolphin/Max. The
operate the system under non-approved Dolphin/MAX rechargeable battery is directional,
environmental conditions. and can only be inserted in the correct direction. Do
not force it in.
Do not operate the system if the power cord or any
other cable or connector is damaged. When transporting the Dolphin/Max rechargeable
battery follow the transportation instructions in this
All external devices, including computers, printers, manual.
carts, or any other devices or components which
may connect directly to the Dolphin or the Remove the Dolphin/Max rechargeable battery
Dolphin/IQ computer, must comply with IEC/EN whenever the system is not likely to be used for
60601-1. It is the responsibility of the user to ensure some time.
compliance with patient isolation and IEC/EN 60601-
1 requirements if equipment that is not supplied by
Viasonix is used with the Dolphin.
VS0617, rev 1.3 Page 7 of 40

Section 05 | Cautions
! Turn off the power before connecting or ! Do not install or run any other applications
disconnecting any probes or accessories. on the computer when operating the
When re-connecting system components, Dolphin. Make sure all other applications are
make sure that you connect them in their removed or turned off.
proper location.
! Never pull on the cables for disconnecting
! Turn off the power before cleaning. Clean the probes or accessories.
the system only with a soft cloth or brush.
! Connect the Dolphin/IQ system only to a
! Do not attempt to repair the system. Do not computer that meets the minimum
attempt to change or modify the Dolphin requirements.
software. Do not attempt to operate the
! Make sure that the system is checked and
system if you suspect that the system is not
serviced once a year on a routine basis by
functioning properly. Contact immediately
approved service personnel.
your local distributor.
! Whenever transporting the system,
! Routinely create back-ups of all of the patient
computer, and all accessories, make sure that
recordings. Ensure that the backup media is
all are secured in place without risk of falling.
kept in a safe place for possible future
Make sure that there are no loose cables that
restoration.
might get tangled during the transportation.
! Never drop the system or any of its
! If Ground Bond Safety Test is performed on a
components. Take special care to prevent
Dolphin system, the Dolphin system must be
the sensors and Doppler probes from
powered off during the test.
dropping or knocking on a hard surface in
order to prevent mechanical damage.
Page 8 of 40 VS0617, rev 1.3

Section 06 | Preparing for Dolphin Installation
Unpacking the Dolphin Dolphin/IQ Installation Procedure

The Dolphin arrives packed in dedicated Read carefully the following sections in this manual:
packaging. The main console and the accessories
1. Follow Computer Preparation and Software
are protected by foam or other forms of
Installation instructions (page 11).
protective guards. Open the box and carefully
remove its' contents. Place each system 2. Follow Dolphin/IQ – System Installation
component on a flat working surface in instructions (page 13).
preparation for the installation. 3. If applicable, follow WARNING for
Identify all of the components that were ordered. Performing Safety Tests (page 12).
Carefully inspect the main console and the other Make sure that biomedical/engineering
accessories, and ensure that no mechanical department is aware of this warning.
damage was incurred during shipping. Your local 4. Follow the relevant Network setup
distributor or representative should be notified instructions to setup the required interfaces
immediately in case that there are missing or (pages 19 - 27).
damaged components.
5. Follow the relevant Backup setup instructions
Return all of the protective guards to the shipping according to institution needs (pages 28 - 29).
box and close the box. Store the original box in a
safe place in case the system needs to be re-
Dolphin/4D and Dolphin/MAX
packed in order to be shipped back to the service
supplier for warranty or service purposes. Installation Procedure
Read carefully the following sections in this
Important Reading Material
manual:
Read carefully the following sections in this manual: 1. If applicable, follow Dolphin 4D and MAX
1. Read relevant Dolphin Description Optional Ergotron Stand instructions (page 15)
(pages 5 - 6). 2. Follow Dolphin 4D and MAX – System
2. Read Warnings and Cautions sections in this Installation instructions (page 14)
manual (pages 7 - 8). 3. Follow the relevant Network setup
3. Read Cybersecurity Guidelines (page 16) instructions to setup the required interfaces
(pages 19 - 27).
4. Read Login User Accounts and Passwords
(page 17) 4. Follow the relevant Backup setup instructions
according to institution needs (pages 28 - 29).
5. Read Windows Updates, Antiviruses and
Firewalls (page 18)
6. For Dolphin/IQ, read Computer
Requirements (page 10) to ensure that the
computer connected with Dolphin/IQ is
following at least the minimum
requirements.
7. For Dolphin/IQ, read WARNING for
Performing Safety Tests (page 12).
VS0617, rev 1.3 Page 9 of 40

Section 07 | Dolphin/IQ - Computer Requirements
NOTE:  This section is not relevant for Dolphin/4D and Dolphin/MAX, for review stations and
for presentations.
 Using a computer with specifications below the minimum requirements may result in
performance problems.
The following minimum and recommended requirements are defined for a computer connected to Dolphin/IQ:
Specification Minimum Recommended

Operating System Windows 7/8.1/10, 32 or 64 Bit, Windows 10, 64 bit, Pro Edition
Home Edition(1)
Computer Laptop or a Computer + Monitor All-in-one computer
Manufacturer Lenovo/Dell/HP Lenovo/Dell/HP
Processor Intel i3 Intel i5/i7, 3 GHz or more
Memory (RAM) 4 GB 8 GB or more
Hard Drive Type Regular magnetic or SSD Regular magnetic or SSD
Hard Drive Capacity 250GB 1TB or more
Touch screen No Yes
Display Size 15” 24”
Display Ratio Wide Screen (16:9) Wide Screen (16:9)
Speakers Built in or external Built in
VESA Mount No Yes
(2)
Wired Network (LAN) Yes Yes(2)
Preinstalled Software It is strongly recommended to use a computer with as minimum as possible
preinstalled software
(1) Home Edition does NOT have a Network Domain support. If the institute requires a Network Domain
connection, it will be required to upgrade the Windows Home Edition to at least Windows Pro edition
using an online payment.
(2) Important if the institute requires network connection.
Page 10 of 40 VS0617, rev 1.3

Section 08 | Dolphin/IQ - Computer and Software Installation
NOTE:  This section is not relevant for Dolphin/4D and Dolphin/MAX, for review stations and
for presentations.
 Using the Dolphin/IQ without preparing the computer per the instructions below may
result in performance problems.
The following procedure is intended for

6. Once Dolphin software opens, the software
preparation and optimization of a computer used
displays a message asking for license key.
with the Dolphin/IQ.
7. Connect Dolphin/IQ to the computer using
1. Do not connect the computer to the internet
the USB cable.
during initial Windows setup. Make sure that
you do not use Microsoft Email during 8. The key is printed on a label on the back
windows setup. To avoid Windows 10 setup panel of the Dolphin/IQ. Enter the supplied SW
asking to enter an email address, once it asks License key and press OK.
to connect to the Internet, select “I don’t
have internet” and then “continue with
9. If it is not possible to connect Dolphin/IQ or if
there is no license key, press Cancel.
limited setup”.
Software will run with basic features and you
2. It is advised to uninstall preinstalled software can enter a License key at a later time using
that is definitely not required (such has MENU > Service > License.
Cyberlink, Dropbox, etc.).
3. Use the latest released Dolphin software
provided by Viasonix/Distributor.
Do not use any existing installation files from
previous installs.
4. On first run, the software displays an initial
setup screen. Carefully follow the instructions
on screen.
5. Some institutions require connection to their
Network Domain. If the computer comes with
Basic/Home windows edition preinstalled
(not professional/enterprise) then Network
Domain is unsupported. In that case, another
step (“Enable Domain Support”) is added to
upgrade windows to Professional edition
using online payment in order to support
connection to a Network Domain. If network
domain is not needed, press Skip.
VS0617, rev 1.3 Page 11 of 40

Section 09 | WARNING for Performing Ground Bond Test
NOTE:  This warning is relevant only for the Dolphin/IQ and Dolphin/MAX models.
 The Ground Bond Test can be performed only under specific conditions!
Connecting the ground bond lead to the ISO plug can damage
the Dolphin system and negate any warranty claims!
Background when a live part accidentally contacts the exterior

of the Dolphin metal enclosure. The function of
The Dolphin/IQ system is a medical device rated the ISO Plug is to enable the galvanic connection
12 Vdc, Max. 5A. The supply voltage is obtained between the Dolphin enclosure and the hospital
from an SL Power Electronics AC/DC adaptor: equipotential bonding bus bar (Fig. 2).
In: 100-240 Vac, 50-60Hz, Max. 1.5A.
Out: 12 V, 5 A.
The Dolphin/MAX system is a medical device
rated 15 Vdc, Max. 9.6A. The supply voltage is
obtained from a GSM160A15-R7B AC/DC
adaptor: Fig 2: Hospital ISO-Potential Equalization bus bar.
In: 80-264 Vac, 50-60Hz, Max. 1.85A.
Out: 15 V, 9.6 A. Performing Ground Bond Test Correctly
The earth pin on the MAINS plug on the AC/DC
adaptor is connected internally in the AC/DC Dolphin ISO Plug is connected to the earth bus
adaptor for EMC reasons and not with a bar
protective safety role. There is no grounding on If the Dolphin ISO Plug is connected to the
the AC/DC adaptor outputs. Therefore, the hospital earth bus bar, you can perform the
Dolphin system is not connected to grounding via Ground Bond Test on the Dolphin enclosure or
the AC/DC adaptor. the Dolphin ISO Plug. The huge test current
The Dolphin system does not present hazardous (minimum 25A) will test the connection between
voltages in Normal Conditions and in the event of the Dolphin ISO Plug and the earth bus bar.
Single Fault Conditions (SFC), which can energize Dolphin ISO Plug is NOT connected to the earth
accessible metallic parts from the interior. bus bar
If the Dolphin ISO Plug is not connected to the
hospital earth bus bar, you CANNOT perform the
Ground Bond Test on the Dolphin enclosure or on
the Dolphin ISO Plug. You can do Ground Bond
Test only on the Computer and the trolley.
If you connect a ground bond leads to the
Dolphin ISO Plug and you do the Ground Bond
Fig 1: ISO-Potential Equalization Plug on the rear panel Test on the Dolphin enclosure without
of the Dolphin system.
connecting the ISO Plug to the earth bus bar, the
test will FAIL. A huge current (minimum of 25A)
Please note that the ISO-Potential Equalization
will flow through the weak earth connection via
Plug (ISO Plug) on the Dolphin back panel (Fig. 1)
the USB IC on the Dolphin board. This huge
is simply connected to the Dolphin metal
current will damage the USB IC on the Dolphin
enclosure to protect the unit in the event of SFC
board
Page 12 of 40 VS0617, rev 1.3

Section 10 | Dolphin/IQ - System Installation
Preparation USB and Power Supply

Carefully follow “Computer Preparation and Connect the Dolphin/IQ to the computer with the
Software Installation instructions” and supplied USB cable. Connect the power supply to
“WARNING for Performing Safety Tests” sections the DC connector on the rear panel and to a
in this manual. hospital grade grounded power outlet. Turn on
the system using the power on switch on the
Dolphin/IQ Installation front panel, and make sure that the switch lights
up in green.
Place the Dolphin/IQ on a secured flat and rigid
surface. Make sure the system is placed in such a Accessories
location that minimizes the possibility of
accidentally hitting the system or pulling one of Connect the required input devices to a USB slot
the system cables. in the computer: wired remote control, IR remote
control receiver, footswitch, keyboard and/or
If the Dolphin/IQ is installed on a cart, make sure
mouse.
that the cart wheels are locked during the
installation process. Ensure that the cart is
medically approved, and according to the cart Completing the Installation
manufacturer specifications it can carry the
weight of the computer. Securely mount the 1. Verify that the Dolphin/IQ is properly working
computer or monitor on the designated VESA by taking sample measurements.
mount of the cart, or safely secure them to a 2. Verify that any other connected component
shelf, taking care to place it in such a location to such as Printer is working properly.
minimize the possibility of accidentally hitting it
3. Verify that each input device works properly.
or pulling one of the cables or accessories.
4. Verify that Cybersecurity measures were
Connected Components implemented per to the institution policies.
Use only medically approved printers and any

other devices which may be used together with
the Dolphin/IQ. Otherwise, use an approved
isolation transformer to power up these devices.
Probes and Accessories

Identify the probes and connect them to their
respective connection sockets on the Dolphin/IQ
panel. The Doppler probes must be connected to
the correct connectors as marked on the front
panel (2 MHz, 1.6 MHz, 4 MHz, 8 MHz). The
single-use 16 MHz probe is inside the sterile
package and should be opened only prior to use.
The identity of each probe is marked on the small
label on the probe cable. Note that the red dot
on the cable connector should be aligned to the
top of the panel connector.
VS0617, rev 1.3 Page 13 of 40

Section 11 | Dolphin 4D and MAX - System Installation
Dolphin 4D and MAX Installation Power Cable

NOTE: If the Dolphin stand needs to be replaced Connect a UL approved AC power cable to the
with the optional stand. Please refer to Dolphin/4D AC connector on the rear panel or to
“Dolphin/4D and Dolphin/MAX Optional Stand the Dolphin/MAX external power supply and to a
Installation Instructions” section in this manual. hospital grade grounded power outlet. For
Dolphin/MAX, connect the external power supply
For Dolphin/MAX, make sure to follow
to Dolphin/MAX. Turn on the system using the
“WARNING for Performing Safety Tests” section
power on switch on the side panel, and make
in this manual.
sure that Windows starts properly.
If the Dolphin is installed on a cart, make sure
that the cart wheels are locked during the Accessories
installation process. Ensure that the cart is
medically approved, and according to the cart Connect the required input devices to a USB slot
manufacturer specifications it can carry the in the computer: wired remote control, IR remote
weight of at least 10kg. Securely mount the control receiver, footswitch, keyboard and/or
Dolphin on the designated VESA mount of the mouse. Verify that each input device works
cart, taking care to place it in such a location to properly prior to completing the installation.
minimize the possibility of accidentally hitting it
or pulling one of the cables or accessories. Completing the Installation
Connected Components 1. Verify that the Dolphin/IQ is properly working
by taking sample measurements.
Use only medically approved computers, printers
and any other devices which may be used 2. Verify that any other connected component
together with the Dolphin. Otherwise, use an such as Printer is working properly.
approved isolation transformer to power up 3. Verify that each input device works properly.
these devices.
4. Verify that Cybersecurity measures were
implemented per to the institution policies.
Probes and Accessories
Identify the probes and connect them to their
respective connection sockets on the Dolphin
panel. The Doppler probes must be connected to
the correct connectors as marked on the front
panel (2 MHz, 1.6 MHz, 4 MHz, 8 MHz). The
single-use 16 MHz probe is inside the sterile
package and should be opened only prior to use.
The identity of each probe is marked on the small
label on the probe cable. Note that the red dot
on the cable connector should be aligned to the
outer side of the panel connector.
Page 14 of 40 VS0617, rev 1.3

Section 12 | Dolphin 4D and MAX - Optional Ergotron Stand Instructions
This section describes the process of assembling Connect the Ergotron stand to the Dolphin back
the optional Ergotron stand to the Dolphin/4D or panel by using the 4 unique M4 screws.
Dolphin/MAX back panel.
Disassemble the Kickstand

Prepare a clean work surface. Place a soft
material on the work surface to prevent scratches Fig. 4: Screw the 4 screws marked with red circles
on the front panel of the system. Place the
Dolphin so that the front panel is on the soft Calibration of Ergotron Stand
material. Unscrew the 4 x M3 screws (Fig. 1) and
remove the Kickstand. Check the position of the red line on the Ergotron
stand. If the red line is in position as in Fig. 5 the
Ergotron stand is calibrated.
Fig. 1: Unscrew the 4 screws marked with red circles Fig. 5: The red line position
If the Ergotron stand is not calibrated, move the

Assemble Ergotron Stand Ergotron stand to create a 90 degree angle.
The Ergotron stand box contains the following
items: Ergotron base, Ergotron arm, Unique
screwdriver, 4 unique M4 screws
Fig. 6: Ergotron stand to create a 90 degree angle
Insert the unique screwdriver to the hole as

Fig. 2: The Ergotron stand items shown in the Fig. 7 below. Make sure the unique
screwdriver is fully inserted into the head of the
Use the unique screwdriver to connect the screw and turn it until the red line marker in the
Ergotron Arm to the Ergotron Base. Ergotron Arm is in the position as in Fig. 7 below.
Fig. 3: The screw is marked with red arrow

Fig. 7: The red line position
VS0617, rev 1.3 Page 15 of 40

Section 13 | Cybersecurity Guidelines

! Read the guidelines below and follow the instructions carefully. Failure to do so may expose the
system to Cybersecurity attacks and potentially cause loss of availability, integrity and confidentiality.
The following guidelines are important to assure 9. If Domain network connection is required,
Dolphin system functionality and safety with the Domain connection must be secured
regards to Cybersecurity threats: according to local institution protocols.
1. Local institution IT must be consulted 10. If domain network is not applicable, it is
regarding Cybersecurity requirements for advised to manually password protect the
Dolphin system. active user accounts on the Dolphin
computer. Strong passwords are preferable.
2. Unapproved additional 3rd party applications
Passwords must not be publicly exposed.
must not be installed. However, it is allowed
to use a corporate version antivirus or 11. It is advised to password protect the BIOS
firewall according to ‎Section 15 | Windows component of the PC and configure the BIOS
Updates, Antiviruses and Firewalls. to prevent a USB boot. The password must
remain confidential.
3. On routine use, the system must not be
connected to the Internet. 12. It is advised to work in a restricted user
account on routine use.
4. Cybersecurity controls provided by Microsoft
Windows such as Windows Firewall, 13. Providers and institute IT are advised to have
Windows Defender, User Account Control, each end user aware of the following:
etc. must not be turned off.
a. Avoid leaving the computer unattended
5. When accessing the system using a USB without logging off first.
storage device (for example, to update
b. Avoid using an administrator account.
software), make sure the USB device was
scanned with an updated antivirus prior to c. The importance of using a relatively strong
plugging it into the system. login password.
6. Windows Updates on Dolphin computer must d. Avoid publicly exposing their login
follow ‎Section 15 | Windows Updates, password
Antiviruses and Firewalls. e. The importance of periodically changing
7. If Dolphin system needs to be connected to their login password.
internal network for routine use, it must be f. Avoid installing third party software.
connected to a controlled network
supervised by local institution IT. g. Avoid changing critical system settings.
8. Wired network is preferable over wireless h. Avoid connecting the Dolphin computer to
network connection. Wireless network an unsecured wireless network.
connection should only be used if there is no
wired alternative and it that case, it must be
properly secured according to local
institution IT protocols.
Page 16 of 40 VS0617, rev 1.3

Section 14 | Login User Accounts and Passwords
Startup Login Screen Modify or Reset Examiner Password

The login screen appears on startup and includes 1. To modify Examiner password: login to
3 login accounts to the system for the purpose of Examiner account. From Dolphin software,
Cybersecurity protection: select:
MENU > Service > Control Panel > Change
1. Viasonix – This account is reserved only for
Examiner Account Password
Viasonix service. Do not use/modify this
account. 2. To reset Examiner password: login to IT
account. From Dolphin software, select:
2. IT & Maintenance - This is a local
MENU > Service > Control Panel > Reset
administrator account that should be used
Examiner Account Password
only by distributors for installation or service
purposes, or by local IT personnel. Examiners
are advised to avoid using this account for
their routine work. The default password is
itvia, which can be changed during
installation.
3. Examiner – This is a restricted account,
examiners should login to this account for
their routine work. On first login to Examiner
account, enter a password. If you leave it
blank then the Examiner account is not
password protected.
VS0617, rev 1.3 Page 17 of 40

Section 15 | Windows Updates, Antiviruses and Firewalls
NOTE: Carefully follow the instructions in this document to avoid possible performance problems.
Viasonix policy with regards to Windows Firewall

Updates, Antiviruses and Firewalls is as follows:
The operating system already includes Windows
Automatic Windows Update Firewall. However, there are no restrictions on
installing an additional firewall. To date, there are
Windows must NOT be updated automatically or no known issues with any 3rd party firewall on
without any supervision on the updates. existing installations.
Manual Windows Update Antivirus

If there are any critical security bugs identified by Operating system already includes Windows
Microsoft (such as the famous WannaCry security Defender and Anti Malware protection. However,
hole) then we recommend to update there are no restrictions on installing additional
immediately. Otherwise, it is possible to install antivirus, except:
stable monthly rollups only (NOT previews) after
waiting for a while following the patch release 1. It must be a corporate version antivirus (no
date and on the condition that there are no trial versions or free versions)
known major bugs/issues identified by Microsoft 2. The Viasonix folder under C:\Program Files
for that specific patch. (x86) must be excluded entirely from scans.
3. The process Viasonix.exe under C:\Program
Website Links for Monthly Rollups Files (x86)\Viasonix\Bin must be excluded
entirely from scans.
The database of released patches can be found in
these links (according to the installed operating 4. Automatic scan must NOT be scheduled at
system) including a detailed list of known issues times when examinations are being
of each released patch: performed
Windows 10: http://viasonix.com/win10upd 5. Updates to the antivirus database must be
Windows 8.1: http://viasonix.com/win8upd supervised and performed manually
Windows 7: http://viasonix.com/win7upd To date, there are no known issues with any 3rd
party corporate version antiviruses on existing
installations.
Page 18 of 40 VS0617, rev 1.3

Section 16 | Network Setup - DICOM\MWL (Modality Worklist)

NOTE: This document does NOT replace VS0533 Dolphin DICOM Conformance Statement.
Modality Worklist Configuration 5. Click Test Connection button.

6. Follow instructions and wait until test
1. Open Viasonix software. completes:
2. Click MENUDatabaseNetworkDICOM  If the test fails before reaching “Querying
 Modality Worklist Configuration. Worklist” step, the problem is related to
3. Type password itvia and click Ok connection (incorrect parameters,
4. Consult with PACS admin and fill in the fields firewall, etc.) and should be resolved by
per your institution configuration. Click the the PACS admin.
buttons next to each field for explanation.  If the test fails on “Querying Worklist”
step, or if the Test Connection procedure
5. Ask the PACS admin to prepare worklist items succeeds but there are other problems
scheduled for today. while querying worklist, please proceed
6. Click the Test Connection button on the to the next step.
bottom. Follow instructions and wait until 7. Click Advanced Settings button on the right
test completes. panel.
8. Toggle the Empty Query Fields setting. If it is
Troubleshooting Modality currently Send Empty Fields, modify to Send
Worklist Problems Asterisk (*). If it is currently Send Asterisk
(*), modify to Send Empty Fields. Do not use
1. Verify with the PACS admin that the following Test Connection at this point.
4 fields are correct: 9. Click Ok to close Worklist Configuration
Server IP/Address, Server Port, Called AE, screen.
Calling AE 10. Open MENU > Patient > DICOM Worklist
2. Check with the PACS admin that the correct screen and press Query to check if the
filtering is used for the field Filter Worklist problem is resolved.
By. If filtering is done on the modality 11. If the problem is not resolved, please
worklist, side, then Filter Worklist By can be generate a log file by opening
set to None. MENUDatabase NetworkDICOM 
3. Check with the PACS admin if there are any Modality Worklist Configuration. Then,
known timeout issues. By default the timeout perform a Test Connection again and when it
is 10 seconds. If the modality worklist is reaches the final step, click Export Log button
expected to respond slower than that please on the right panel, save the log file and email
adjust the timeout accordingly by pressing it to your local representative for further
Advanced Settings button on the right panel assistance.
and modify the Timeout field.
4. Ask the PACS admin to prepare worklist items
scheduled for today.
VS0617, rev 1.3 Page 19 of 40

Section 17 | Network Setup - DICOM\PACS (Send Reports in JPEG/BMP)
Storing Report Configuration  If the test fails on “Sending Sample

Report” step, or if the Test Connection
1. Open Viasonix software. procedure succeeds but there are other
problems when sending a report, please
2. Click MENUDatabaseNetworkDICOM
proceed to the next step.
 Report Storage Configuration and then
5. Click Advanced Settings button on the right
Primary destination or a copy destination (if
panel.
used).
6. Toggle Image Type field from BMP to JPEG or
3. Type password itvia and click Ok
from JPEG to BMP (do not use Test
4. Consult with PACS admin and fill in the fields Connection). Then close the configuration
per your institution configuration. Click the screen with Ok and try sending a patient
buttons next to each field for explanation. report to PACS from Summary Screen.
5. Click the Test Connection button on the 7. If the problem is not resolved, try toggling
bottom. Follow instructions and wait until the following Advanced Settings fields
test completes. separately, each time close the configuration
screen with Ok and try sending a report to
Troubleshooting Storing Report PACS from Summary Screen to see if
changing a specific setting resolves the
Problems problem (do not use Test Connection):
1. Check with the PACS admin if the following 5  Page Resolution (lowering resolution
fields are correct: may help)
Server IP/Address, Server Port, Called AE,  JPEG Header (some PACS may require
Calling AE, Modality including it)
2. Check with the PACS admin if there are any  JPEG Pixel Representation (some PACS
known timeout issues. By default the timeout may prefer RGB)
is 10 seconds. If the PACS is expected to 8. If the problem is not resolved, please
respond slower than that please adjust the generate a log file by opening
timeout accordingly by pressing Advanced MENUDatabase NetworkDICOM 
Settings button on the right panel and Report Storage Configuration. Then, perform
modifying Timeout field. a Test Connection again and when it reaches
3. Click Test Connection button. the final step, click Export Log button on the
right panel, save the log file and email it to
your local representative for further
completes: assistance.
 If the test fails before reaching “Sending
Sample Report” step, the problem is
related to connection (incorrect
parameters, firewall, etc.) and should be
resolved by the PACS admin.
Page 20 of 40 VS0617, rev 1.3

Section 18 | Network Setup - DICOM\PACS (Send Reports in PDF)
Storing Report Configuration Troubleshooting Storing PDF Report

Problems
1. Follow ‎Section 17 |Network Setup -
DICOM\PACS (Send Reports in JPEG/BMP to 1. Check with the PACS admin if the PACS
setup a working interface with image report. supports Encapsulated PDF document
2. In Report Storage Configuration screen, click format.
Advanced Settings button on the right panel. 2. If the problem is not resolved, please
3. In Image Type field, select Encapsulated PDF. generate a log file by opening
MENUDatabase NetworkDICOM 
4. Click the Test Connection button on the Report Storage Configuration. Then, perform
bottom. Follow instructions and wait until a Test Connection again and when it reaches
test completes. the final step, click Export Log button on the
right panel, save the log file and email it to
your local representative for further
assistance.
VS0617, rev 1.3 Page 21 of 40

Section 19 | Network Setup - DICOM\SR (Structured Report)
Overview Programming the SR interface

Viasonix offers a programmable structured Click on Edit SR Template button on the right
reporting (“SR”) as part of the Dolphin DICOM hand panel to open an editable text file. The text
package. This means that if the default file is in a format dedicated to Viasonix (although
configuration is not compatible or not satisfying, it may resemble XML) and the instructions for
the interface can be programmed to output a editing the template file are in the beginning of
different document structure. the file.
The software sends the SR as a supplement to the
Secondary Capture regular report. The format of Troubleshooting Storing Report
the SR is “Comprehensive”. Problems
Information and Sample Files 1. Follow the troubleshooting steps in ‎Section

17 | Network Setup - DICOM\PACS (Send
Detailed structure of the SR can be found in Reports in JPEG/BMP.
Dolphin DICOM Conformance Statement. Sample 2. Click Advanced Settings button on the right
files in DCM format can be provided upon panel and toggle the current SR Transfer
request from Distributor/Viasonix. Syntax field setting. Try sending an
Structured Report Configuration 3. If you need additional help with

programming the SR interface or
1. Open Viasonix software. troubleshooting it, please contact your local
representative for further assistance
2. Click MENUDatabaseNetwork
DICOM  Report Storage Configuration
and then Primary destination or a copy
destination (if used).
3. Type password itvia and click Ok
4. Under Select Data to Send, select only the
data that is relevant and needed in PACS. Do
not send Videos unless the PACS supports
receiving MP4 files and playing them.
5. Click the Test Connection button on the
bottom. Follow instructions and wait until
test completes.
Page 22 of 40 VS0617, rev 1.3

Section 20 | Network Setup - HL7

NOTE:  This document does NOT replace VS0534 Dolphin HL7 Conformance Statement.
 The timeout for network communication initiated by Viasonix software is 6 seconds.
 It is not recommended to work with Patient Registration (ADT). If possible, please use
Orders instead. If there is no alternative to ADT, please transmit ADT messages relevant to
patients examined with Viasonix and no other patients.
HL7 Server Configuration Troubleshooting

1. Open Menu > Network > HL7 If Test Connection procedure did not complete
successfully, please use the Export Log button on
2. Select HL7 feature: Orders, Patient
the right panel and email the log file to your local
Registration, Query or Report.
distributor for assistance.
3. Enter the password itvia
4. Fill in the fields per your institution
configuration. Click the buttons next to
each field for explanation.
5. Click the Test Connection button on the
bottom.
completes.
7. If test procedure did not complete
successfully, please use the Export Log
button on the right panel and email it to
Viasonix.
VS0617, rev 1.3 Page 23 of 40

Section 21 | Network Setup - GDT (Only for German speaking countries)

NOTE:  This document does NOT replace VS0535 Dolphin GDT Conformance Statement.
 The Viasonix software acts a GDT-D-10 device (client supporting file based transfers only).
 Make sure the transfer folder between Viasonix SW and hospital system exists and
accessible.
GDT Interface Configuration Send GDT Report

1. Open Viasonix software. GDT Report containing the text from Write
Report screen can always be sent from Summary
2. Click Menu on the top, then click Network
Screen using the Send GDT Report button. If
button
specified in configuration screen, a report will
3. Select GDT Interface Configuration. also be sent automatically once the patient
4. Enter the password itvia. examination is finished. Examination is
considered finished when user starts a new
5. Fill in the fields per your institution examination, loads an examination or exits
configuration. Click the “?” buttons next to Viasonix Software.
each field for explanation.
6. The template of input (received from hospital Troubleshooting
system) and output (sent to hospital system)
files is displayed on the bottom. These files In case of communication problems, please
are used for communicating with hospital follow these steps:
system. 1. Click Menu, then
ServiceViasonixExtended Logs and
Receiving Details of Next Examination select Yes.
From Viasonix software main screen, click New, 2. Exit Viasonix software and restart it.
then click GDT Get Next Patient. Once data is 3. With extended log files enabled, repeat the
received from server, the details of the patient verification section that was unsuccessful.
will automatically be filled.
4. Go back to Menu, then
ServiceAssistanceSend File to Viasonix
Querying Patient Details and follow instructions.
From Viasonix software main screen, click New,
then type a patient ID and click GDT Get Patient
Details. Once data is received from server, the
details of the patient will automatically be filled.
Page 24 of 40 VS0617, rev 1.3

Section 22 | Network Setup - Automatic PDF Report Export
To setup a review station computer to receive automatic PDF reports, please follow the instructions below:
.3
Network Share Preparation Dolphin Software Configuration

1. Request from IT to setup and provide: 1. Open MENU > Database > Network > PDF >
Automatic PDF Report Export
a. The review station computer name (for
example “ReviewComputer”), 2. In Status field, select On – Network Location.
b. A shared folder on the review station 3. In Location field, enter full path of the shared
computer (for example folder. This can be a mapped drive, for
“DolphinReviewShare”), example, Z:\ or a shared folder UNC path, for
example,
c. The login user and password to the
\\ReviewComputer\DolphinReviewShare.
review station computer with full
permissions for the shared folder 4. Confirm restore and wait until completed.
DolphinReviewShare.
5. In File Name Template field, create a
d. Optionally, ask the local IT to prepare a template that will be used to automatically
mapped drive on the local computer that generate the PDF file name.
automatically reconnects on login to the
6. You may use the Insert Tag list on the right
shared folder DolphinReviewShare (for
hand side to insert <TAGS> that will be
example, “Z:\”)
replaced with actual data when generating a
2. If there is no local IT at the institution, please PDF file. For example, <PATIENTID> will be
refer to Appendix A below to create a shared replaced with the patient ID of the examined
folder. patient.
7. You may use sub folders to have the PDF files
automatically placed in separate folders. For
example, <CURYEAR>,
<CURMONTHNAME>\<PATIENTID>. In this
example, the file name is the patient ID and it
will be placed in a sub folder “Year, Month”
so that each month a new sub folder is
created automatically.
VS0617, rev 1.3 Page 25 of 40

Section 23 | Network Setup - Review Station (Using Import/Export)

To setup a review station computer to manually import examinations, please follow the instructions below:
Network Share Preparation 4. Confirm restore and wait until completed.
1. The review station solution requires a shared 5. In File Name Template field, create a
folder that will be accessible by each work template that will be used to automatically
station and review station. generate the PDF file name.
2. If there are multiple Dolphin work station 6. You may use the Insert Tag list on the right
connected, they can either share the same hand side to insert <TAGS> that will be
folder or have a separate shared folder for replaced with actual data when generating a
each Dolphin work station in order to identify PDF file. For example, <PATIENTID> will be
on the review station from which Dolphin replaced with the patient ID of the examined
work station the examination belongs to. patient.
3. The shared folder can reside on a storage 7. Click Ok to confirm.

server or on a review station computer.
Review Station Configuration
4. Request from IT to setup and provide:
a. The storage computer name (for example The following configuration shall be performed
“StorageComputer”) on each Review Station to enable automatic
b. A shared folder on the storage computer import of examinations.
(for example “DolphinStorageShare”) 1. Dolphin software will need to be installed on
c. The login user and password to the each review station. Immediately after setup
review station computer with full you will be asked what this computer is used
permissions for the shared folder for. Please select Review Station.
DolphinStorageShare. 2. Open MENU > Database > Network > Review
d. Optionally, ask the local IT to prepare a Station > Setup Review Station
mapped drive on the local computer that
3. Click Add button and select Network
shared folder DolphinStorageShare (for 4. For Label, select an appropriate name such as
example, “Z:\”) “Dolphin 1”.
5. If there is no local IT at the institution, please 5. In Location field, enter full path of the shared
refer to Appendix A below to create a shared folder. This can be:
folder.
a. A mapped drive, for example, Z:\
Work Station Configuration b. A shared folder UNC path, for example,
\\StorageComputer\DolphinStorageShare.
The following configuration shall be performed
c. A local folder, for example “C:\Storage”
on each Work Station to enable automatic export
of examinations. 6. Repeat steps 2-5 for each shared folder (if
there is more than one).
1. Open MENU > Database > Network > Review
Station > Setup Work Station 7. Click Ok to confirm.
2. In Status field, select On – Network Location. 8. Test the solution by performing an
examination on Dolphin work station,
3. In Location field, enter full path of the shared
complete it and then use LOAD button in the
folder. This can be a mapped drive, for
review station to import.
example, Z:\ or a shared folder UNC path, for
example,
\\ReviewComputer\DolphinReviewShare.
Page 26 of 40 VS0617, rev 1.3

Section 24 | Network Setup - Shared Database

To setup a network database that is completely shared and always synchronized with examinations,
please follow the instructions below:
Network Share Preparation 4. In Network Shared Path field, enter full path
of the shared folder. This can be a mapped
1. The shared database solution requires a drive, for example, Z:\ or a shared folder UNC
shared folder that will be accessible by each path, for example,
work station and review station and it needs \\StorageComputer\DolphinStorageShare.
to reside on a storage server. 5. Click Test Connection to verify connectivity.
2. Request from IT to setup and provide: 6. Click Ok to confirm.
a. The storage computer name (for example Advanced Setup (SQL Database):
“StorageComputer”),
1. On the SQL server, create a database named
b. A shared folder on the storage computer “Viasonix” and assign a user and password
(for example “DolphinStorageShare”), (SQL authentication) that has full permissions
c. The login user and password to the on the “Viasonix” database.
review station computer with full 2. Open MENU > Database > Network > Shared
permissions for the shared folder Database
DolphinStorageShare.
3. Enter password itvia
d. Optionally, ask the local IT to prepare a
mapped drive on the local computer that 4. For Database Storage Mode, select Shared
automatically reconnects on login to the Database (SQL)
shared folder DolphinStorageShare (for 5. In Network Shared Path field, enter full path
example, “Z:\”) of the shared folder. This can be a mapped
3. If there is no local IT at the institution, please drive, for example, Z:\ or a shared folder UNC
refer to Appendix A below to create a shared path, for example,
folder. \\StorageComputer\DolphinStorageShare.
6. Type Server Address and Server Port of the
Dolphin Software Configuration SQL server. Alternatively, enter instance
name of the SQL server such as
The following configuration shall be performed Dolphin\SQLEXPRESS and leave the Server
on each Work Station and on each Review Port field blank.
Station.
7. Enter the assigned user name and password.
You can choose between easy setup using Access
database, or advanced setup using SQL database 8. Click Test Connection to verify connectivity
(a more difficult setup that requires Microsoft and finally, click Ok to confirm.
SQL server).
Easy Setup (Access Database):
1. Open MENU > Database > Network > Shared
Database
2. Enter password itvia
3. For Database Storage Mode, select Shared
Database (Access)
VS0617, rev 1.3 Page 27 of 40

Section 25 | Backup/Restore - Using a Network Storage
Network Share Preparation Performing Backup from Dolphin

Software to Network
1. Request from IT to setup and provide:
a. The review station computer name (for 1. Open MENU > Database > Backup
example “BackupComputer”), 2. Select what to backup from one of these
b. A shared folder on the backup computer options:
(for example “DolphinBackupShare”), a. Delta from Last Backup - Most
c. The login user and password to the recommended option. This will backup
review station computer with full only the new examinations performed
permissions for the shared folder after last backup.
DolphinBackupShare. b. Search Patients - Copy/Move all
d. Optionally, ask the local IT to prepare a examinations from a specific date.
mapped drive on the local computer that c. All Patients - Copy/Move entire database
shared folder DolphinBackupShare (for 3. Next, select where to backup: choose a
example, “Z:\”) predefined network location.
2. If there is no local IT at the institution, please 4. Next, select how to backup:

refer to Appendix A below to create a shared a. Copy method - Make a copy of the data
folder. without deleting anything (this will not
free up space).
Dolphin Software Configuration b. Move method - Make a copy of the data
while freeing up space. After backup, the
1. Open MENU > Database > Backup > Network
patient and examination are still visible in
Backup.
LOAD screen and can be loaded at any
2. Click Add and setup Label of your choice for time for review but the storage
example, Backup Server. In Location, consuming files of the examination are
3. In Location field, enter full path of the shared moved to the backup computer (because
folder. This can be: network is always connected, the
examination should load immediately as
a. A mapped drive, for example, Z:\ if it was stored locally).
b. A shared folder UNC path, for example,
\\BackupComputer\DolphinBackupShare. Restoring from Network to Dolphin
4. Click Ok to close. Software
1. Open MENU > Database > Restore
2. Select the network location where the
backup resides.
3. Confirm restore and wait until completed.
Page 28 of 40 VS0617, rev 1.3

Section 26 | Backup/Restore - Using a USB Hard Drive
Performing Backup from Dolphin Restoring from USB to Dolphin

Software to USB Software
1. Plug in a USB hard drive 1. Plug in a USB hard drive
2. Open MENU > Database > Backup 2. Open MENU > Database > Restore
3. Select what to backup from one of these 3. Select the USB hard drive.
options:
4. Confirm restore and wait until completed.
a. Delta from Last Backup - Most
recommended option. This will backup
only the new examinations performed
after last backup.
b. Search Patients - Copy/Move all
examinations from a specific date.
c. All Patients - Copy/Move entire database
4. Next, select where to backup: select the USB
hard drive that appears.
5. Next, select how to backup:
a. Copy method - Make a copy of the data
without deleting anything (this will not
free up space).
b. Move method - Make a copy of the data
while freeing up space. After backup, the
patient and examination are still visible in
LOAD screen and can be loaded at any
time for review but the storage
consuming files of the examination are
moved to USB. If you load examinations
previously backed up to USB drive, you
will need to connect that USB drive.
VS0617, rev 1.3 Page 29 of 40

Section 27 | Service - Preventive Maintenance
In general, the Dolphin does not require a 5. Windows and antivirus updates according
periodic preventive maintenance (“PM”). to ‎Section 15 | Windows Updates,
However, a periodic PM can be performed by the Antiviruses and Firewalls.
institution IT/engineers or by a Viasonix
* S.M.A.R.T parameters - Every hard disk drive
distributor.
includes Self-Monitoring, Analysis, and Reporting
A typical periodic PM may include the following: Technology (abbreviated as SMART), which
reports internal information about the drive. It is
1. Diagnostics procedure and report according
possible to use these statistics as a prediction to
to ‎Section 31 |Service - System Diagnostics
a following hard drive crash. It is recommended
2. Upgrade to the latest Dolphin software to replace a hard drive as soon as it shows
release. degradation in critical SMART parameters.
3. Checking Free Space from MENU > Help >
About to prevent running out of disk space.
4. Checking hard disk (“S.M.A.R.T.
Parameters”*) using a tool such as Acronis
ADM or similar. It is advised to consider hard
disk replacement following any sign of
degradation in hard disk performance, if any
is detected.
Page 30 of 40 VS0617, rev 1.3

Section 28 | Service - Upgrading a Software Version
1. Make sure Dolphin software is closed. 3. Install the software upgrade. If asked for a
password, enter administrative account
2. It is advised to make a backup copy of the
password (default administrative account is
current installation prior to upgrade:
IT and default password is itvia)
a. Open Windows File Explorer.
b. Make a backup copy of Viasonix Dolphin
folder, which is located under
C:\Program Files (x86) folder to an
external hard drive. Prior to copying,
make sure that the external hard drive
has sufficient disk space to store the
entire copy of the folder.
VS0617, rev 1.3 Page 31 of 40

Section 29 | Service - Replacing a Computer (Dolphin/IQ)

NOTE:  Using the Dolphin/IQ without preparing the computer per the instructions below may
result in performance problems.
 The software must be closed prior to externally copying data from/to Viasonix Dolphin
folder
If the Old Computer Data is Accessible If the Old Computer is Inaccessible

1. Close Dolphin software on the computer that Follow ALL installation and computer preparation
needs to be replaced. instructions according to this manual. If a
previous backup exists, please refer to the
2. Open Windows File Explorer.
relevant Backup/Restore section in this manual.
3. Make a copy of Viasonix Dolphin folder,
which is located under C:\Program Files (x86)
folder to an external hard drive. Prior to
copying, make sure that the external hard
drive has sufficient disk space to store the
entire copy of the folder.
4. Copy Viasonix Dolphin back to the same
location on the new computer (C:\Program
Files (x86)), while overwriting all the existing
files.
5. In the new computer, follow ALL installation
instructions according to this manual.
Page 32 of 40 VS0617, rev 1.3

Section 30 | Service - Using a Restore Point

NOTE:  Backup of the entire software folder must be performed prior to using a restore point.
 The software must be closed prior to externally copying data from/to Viasonix Dolphin
folder
The software automatically performs a backup of 4. Under Viasonix Dolphin folder, open Backup
all software settings, protocols, etc. on a weekly folder.
basis. This can be used as a restore point in case a
5. Each folder is a restore point. The name of
setting was changed or a problem appears.
the folder is in the date format YYYYMMDD.
Locate the most recent restore point and
To Reload Software Settings from a open its folder.
Restore Point 6. Right click on Recovery.bat batch file, select
Run as Administrator and confirm if asked.
1. Close Dolphin software on the computer that
needs to be replaced. 7. Read carefully the instruction on screen.
2. Open Windows File Explorer. 8. Enter password: itvia
3. Make a backup copy of Viasonix Dolphin 9. Verify that all files successfully restored.
folder, which is located under C:\Program
10. Open Dolphin software to see if the problem
Files (x86) folder to an external hard drive.
is resolved.
Prior to copying, make sure that the external
hard drive has sufficient disk space to store 11. If the problem is not resolved, you may
the entire copy of the folder. follow the steps above to use another earlier
restore point.
VS0617, rev 1.3 Page 33 of 40

Section 31 | Service - System Diagnostics

NOTE:  Carefully follow the instructions in this document and on the screen to avoid inaccurate
results.
 If a test fails, it is recommended to repeat it multiple times to ensure it is not a false
positive.
To perform a self-diagnostics procedure on Dolphin system, please follow the instructions below:
1. Click MENU > Help > Service > Diagnostics

2. Enter password: vsxservice
3. Enter system S/N (see label on the back panel of the Dolphin system).
4. Enter tester name.
5. Perform the Diagnostics tests according to the table below:
Test Name Setup How to perform the test Troubleshoot on Failure

Voltages Test No setup is required This test is completely Contact local
automatic. The results for representative for
this test automatically assistance.
appear in the report.
HV Voltage Connect 2MHz Probe to This test is automatic. Contact local
the Yellow channel. Once setup is complete, representative for
Optionally connect 16 press Start to begin the assistance.
MHz probe (this is not test and wait until all
necessary for the test) steps are completed.
Doppler Normal For each test, connect the This test is manual. Once Replace probe and try
relevant probe according probe is connected, begin again. If the issue persists,
to instructions on screen. the test and take a contact local
measurement. representative for
assistance.
PC Test A USB pen drive is This is test is part manual Contact local
(Dolphin/4D and required. and part automatic. representative for
Dolphin/MAX Follow instructions on assistance.
only) screen to diagnose the
different computer parts.
6. Once all tests are completed, click on Print Report on the right hand panel. Then, select Print.
Page 34 of 40 VS0617, rev 1.3

Section 32 | Service - Troubleshooting

The following troubleshooting table helps resolving issues and identifying the source of a problem.
Network
# Symptom Troubleshoot Suggestion

1. Problem while querying Modality Refer to section Network Setup – DICOM\MWL (Modality
Worklist Worklist) above for DICOM Worklist troubleshooting
2. Problem while sending report to Refer to section Network Setup – DICOM\PACS (Storing
PACS Reports) above for DICOM Storage troubleshooting
Accessories and Input Controls

3. No response from the footswitch, Make sure that the footswitch, keyboard or mouse are
keyboard or mouse properly connected to their respective computer ports.
For wireless keyboard/mouse, try replacing batteries.
4. No image received from camera 1. If this is a USB camera, make sure it is properly
connected and try a different USB port.
2. Click the Select Camera button on the right panel to
change active camera.
5. There is a problem with specific 1. In Dolphin software, click MENU > Service > Diagnostics
button in the wired or wireless > Wired Remote Control Test or Wireless Remote
remote control Control Test.
2. Enter password: vsxservice
3. Sequentially press all remote control buttons, the
expected button is blinking in blue. If the test failed,
contact your local representative.
6. Wired remote control is not 1. Try connecting the remote control to a different USB
functioning properly, connection is port.
sometimes lost or “Remote Control
2. Try rebooting the computer.
Connected/Disconnected” message
appears on the bottom of the 3. Try reinstalling the latest software release.
screen. 4. If the problem persists, please contact your local
representative
Database

7. Cannot print, load, save and/or send Open MENU > Service > Viasonix > Repair Local Database
reports from Falcon software.
VS0617, rev 1.3 Page 35 of 40

Examination

8. Dolphin does not power up. Make sure that the power switch on the front panel is in ON
position.
Make sure that the power cord connector from the power
supply is securely plugged into the power inlet on the
Dolphin back panel.
Make sure that the power supply mains cable is connected
to an appropriate mains outlet.
9. Software is displaying: “Device is not 1. Restart Dolphin main unit by pressing the green power
turned on or is not connected to the button on the Dolphin front panel.
computer”, or 2. Try connecting Dolphin system to a different USB ports.
“Dolphin could not be started.
3. Try rebooting the computer.
Please turn off Dolphin unit, power
it back on, restart Dolphin software 4. Try reinstalling the latest software release.
and try again. If problem is not 5. If the problem persists, contact your local
resolved, please contact your representative. Your local representative may ask you to
service provider.” prepare an assistance file per instructions in ‎Section 36
|Appendix B – Requesting Assistance from Viasonix.
10. Problem with measurement (noisy, Common solutions to problems:
unclear, etc.)
1. Make sure probes are properly connected.
2. Adjust controls such as Gain, Filter etc.
3. Plug the Dolphin into a different wall outlet.
4. Relocate the Dolphin. Treadmills and other monitoring
systems might be a source of interference.
5. Power Dolphin main unit off and then back on.
6. Replace probe to see if there is a difference.
7. Reinstall the latest software release.
8. If the problem persists, contact your local
representative. Your local representative may ask you to
prepare an assistance file per instructions in ‎Section 36
|Appendix B – Requesting Assistance from Viasonix
11. Degraded performance, display Make sure no other applications are running in background. If
freezes briefly during examinations. the problem persists, please follow the steps below to send a
You may also be seeing the diagnosis file of the computer to your local representative for
following message: analysis (the file contains only technical data and does not
contain any identifying patient data):
“Communication disconnection
identified. Click Ok to resume. This is 1. Open MENUHelpServiceControl
caused by background applications PanelBackground Services Clean Tool
interfering with Dolphin connection. 2. Run the program on Dolphin computer and wait until it
If the problem persists, please is done processing.
contact your local distributor.” 3. Click FileSave and choose a location to store the ARN
data file. Email the ARN file to your local representative
for further assistance.
Page 36 of 40 VS0617, rev 1.3

Section 33 | Service - Reset Software to Factory Defaults

NOTE:  The following steps shall be used only in case that the Dolphin software is not behaving
properly and other solutions are not helping.
Prior to resetting the software, it is advised to: 4. Try renaming Patients folder to something
o Reinstall software to the latest update else such as PatientsOld. This will force the
according to ‎Section 28 |Service - software to automatically create a new
Upgrading a Software Version. patients database.
o Try the troubleshooting steps in ‎Section 5. Run Dolphin software again and check if the
32 |Service - Troubleshooting. issue is resolved.
o Try using a restore point according 6. Move all *.ezd to files to another location. If
to ‎Section 30 |Service - Using a Restore these files do not exist, the Dolphin software
Point. automatically restores all settings, protocols,
etc. to factory default.
The following steps will reset the software to
factory default: 7. Run Dolphin software again and check if the
issue is resolved. If the issue is not resolved,
1. Make sure Dolphin software is closed. please contact your local representative.
2. In the folder Dolphin Software Recovery
open Examinations Database and Settings.
3. Make a backup copy of all the data in this
folder to an external hard drive. Prior to
copying, make sure that the external hard
drive has sufficient disk space to store all the
data.
VS0617, rev 1.3 Page 37 of 40

Section 34 | External Channels Specifications
Overview Analog Outputs

All Dolphin models have 16 external channels: The external analog output channels are
intended for specific devices that can receive
a. 8 analog inputs, an analog waveform of the Doppler envelope
b. 4 analog outputs, from Dolphin and process or display it. The
c. 2 digital inputs, and analog outputs export a signal between 0.4V
d. 2 digital outputs. (0 velocity) to 2.6V (full scale velocity
according to selected Maximum Scale). Each
Use of Dolphin external channels requires a analog output can be configured. Below is an
software license. example of a common configuration:
1. Analog Output Ch #1: Right Side Probe -

Positive Flow (Peak Velocity Envelope)
2. Analog Output Ch #2: Right Side Probe -
Negative Flow (Peak Velocity Envelope)
3. Analog Output Ch #3: Left Side Probe -
Positive Flow (Peak Velocity Envelope)
4. Analog Output Ch #4: Left Side Probe -
Negative Flow (Peak Velocity Envelope)
The number of required outputs depends on

your measurements. If measuring just the
MCA, it is enough to connect only 2 channels
for bilateral (for positive flow). If measuring
Analog Inputs unilateral MCA, then 1 channel is enough.
The external analog input channels allow Digital Inputs and Outputs
connecting other devices capable of
outputting analog data to Dolphin (for The external digital input and output
example, a Capnograph) in order to display channels are intended for research purposes,
their output signal on Dolphin screen. The for example, to generate a square wave
analog inputs can receive a signal of +/- 10V. signal for brain stimulation (Digital Output)
It is possible to setup each channel or to input a stimulus signal from another
separately including display color, calibration, device (Digital Input). It is not intended for
scale and units. complex communication and cannot be
connected to a computer. The square wave
signal is 0/3.3V.
38
Section 35 | Appendix A – Setup a Network Share
Create a New Shared Folder 4. On Dolphin work station computer

a. Open Windows Explorer
1. Identify the review station computer name b. Right click on This PC and select Map
on the network (this can be found from Network Drive.
Windows Control Panel > System). For
example, the computer name is c. Set Drive to Z:
ReviewComputer. d. Set Folder to
2. Identify the login user name and password to \\ReviewComputer\DolphinReviewShare
access the review station computer. (for this example)
3. On the review station computer, set up a e. Make sure Reconnect at Sign In and
shared drive or folder: Connect using different credentials are
both checked. Click Finish.
a. Open Properties on that driver or folder
f. Type username and password and check
b. Open Sharing tab. Remember my Credentials. Click Ok.
c. Click on Advanced Sharing
d. Check Share this Folder
e. Type a Share Name of your choice for
example DolphinReviewShare
f. Click Permissions and set Full Control
g. Click Ok twice.
VS0617, rev 1.3 Page 39 of 40

Section 36 | Appendix B – Requesting Assistance from Viasonix

If the solutions in the Troubleshooting section above do not work, your local representative may ask
you to send an assistance file directly to Viasonix. The assistance file is technical and does not include
any sensitive patient information (PHI).
Instructions e. Finally, select Add Files and choose the

generated assistance file from the USB
1. If you require assistance with a specific pen drive.
examination, please make sure that it is f. Click Send Files and wait until completed.
loaded (use LOAD button to load the relevant
examination). g. Make sure you that you received a
confirmation email that the file was
2. To generate the assistance file, open MENU uploaded successfully.
and select HELP > Service > Assistance >
Send File to Viasonix.
3. Save the assistance file to a USB pen drive.
4. From a computer that is connected to the
Internet, follow this link:
http://viasonix.com/report
5. This link allows uploading an assistance file to
Viasonix server. Please enter the following
details:
a. Your name and the name of the
institution where Dolphin is installed.
b. Email address to get back to you (will
never be used for any other purpose).
c. Subject can be “Support”
d. In Notes, please enter Dolphin S/N and
as much detail as you that can be
relevant to the problem specifically, any Important
user interactions, frequency of the
The optimal use for the assistance file is to
problem, etc. The more information we
generate it when the problem is displayed on
receive, the quicker we can find a
screen, or when the relevant examination that
solution.
shows the problem is loaded.
40

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DOLPHIN PRODUCT FAMILY

Installation and Service Manual

Doc VS0617, Rev 1.3

Page 2 of 40 VS0617, rev 1.3

Dolphin Installation and Service Manual

VS0617, rev 1.3 Page 3 of 40

About this Manual

Overview of Dolphin Systems

Page 4 of 40 VS0617, rev 1.3

Section 02 | Dolphin/IQ Description

The cart, printer, personal computer, isolation

The Dolphin/IQ is a plug in module that requires

The Dolphin/IQ connects to an approved 12 V

VS0617, rev 1.3 Page 5 of 40

Section 03 | Dolphin/4D and Dolphin/MAX Description

Dolphin/4D Description The right side panel includes 5 color-coded

The Dolphin/4D back panel

Battery Door Power-Supply

Page 6 of 40 VS0617, rev 1.3

VS0617, rev 1.3 Page 7 of 40

Page 8 of 40 VS0617, rev 1.3

Section 06 | Preparing for Dolphin Installation

Unpacking the Dolphin Dolphin/IQ Installation Procedure

VS0617, rev 1.3 Page 9 of 40

Section 07 | Dolphin/IQ - Computer Requirements

Specification Minimum Recommended

Page 10 of 40 VS0617, rev 1.3

Section 08 | Dolphin/IQ - Computer and Software Installation

The following procedure is intended for

VS0617, rev 1.3 Page 11 of 40

Section 09 | WARNING for Performing Ground Bond Test

Background when a live part accidentally contacts the exterior

Page 12 of 40 VS0617, rev 1.3

Section 10 | Dolphin/IQ - System Installation

Preparation USB and Power Supply

Use only medically approved printers and any

Probes and Accessories

VS0617, rev 1.3 Page 13 of 40

Section 11 | Dolphin 4D and MAX - System Installation

Dolphin 4D and MAX Installation Power Cable

Page 14 of 40 VS0617, rev 1.3

Section 12 | Dolphin 4D and MAX - Optional Ergotron Stand Instructions

Disassemble the Kickstand

If the Ergotron stand is not calibrated, move the

Fig. 6: Ergotron stand to create a 90 degree angle

Insert the unique screwdriver to the hole as

Fig. 3: The screw is marked with red arrow

VS0617, rev 1.3 Page 15 of 40

Section 13 | Cybersecurity Guidelines

Page 16 of 40 VS0617, rev 1.3

Section 14 | Login User Accounts and Passwords

Startup Login Screen Modify or Reset Examiner Password

VS0617, rev 1.3 Page 17 of 40

Section 15 | Windows Updates, Antiviruses and Firewalls

Viasonix policy with regards to Windows Firewall

Manual Windows Update Antivirus

Page 18 of 40 VS0617, rev 1.3

Section 16 | Network Setup - DICOM\MWL (Modality Worklist)

Modality Worklist Configuration 5. Click Test Connection button.