Dedication

To Jacki, Miriam, and Finn: Thank you for giving up some of our time together so I could work on this
book. I love you all more than anything.
Acknowledgements

I could never have accomplished this project without the unwavering support of my amazing wife, Jacki.
You truly are my best friend. Your understanding and encouragement throughout this journey meant
everything to me.

Miriam and Finn, I know you'd rather be riding bikes together or exploring the park than having Daddy
tied up on his computer. I couldn't have finished my book without your love, patience, and ability to
entertain yourselves at times. You two are the best kids a dad could ask for. Let's celebrate with some ice
cream!

Thank you to those who provided invaluable guidance on this project. Conni Francini, your wonderful
ideas as project editor strengthened this book immeasurably. Designer Bruce Deroos, your cover and
interior style was were perfect. And Michelle Kellogg, you provided valuable professional advice at
various stages of this project, for which I am grateful.

I've been fortunate to work with incredible people since joining the SaaS industry. Thanks to the OG team
at SRC Solutions (now EMS Linq): Chuck, Dan, Scott, and Ashley. You helped me to develop a style for
leading a team. Yi, thank you for your partnership, confidence in my abilities, and pushing each other to
improve our teams. Thank you, Dominick and Melanie, for trusting me to lead my first IT team and
supporting my process improvement ideas. Thanks to Barbara for hiring me for my first IT role. Thanks
to Jerry for different perspectives on project management. Thanks to Ace Rosenstein and the rest of the
crew at Bravo Business Media (now Unilog) for putting me in charge of developing new processes for the
group. And thanks to Patrick Bene, Dave Bracken, and Prestige Student Empowerment Systems for
providing a platform to apply many of the principles discussed in this book.

Thank you, Project Management Institute, YouTube, Udemy, and LinkedIn for excellent resources.

Thank you to the thought leaders inspiring various topics throughout the book: Jorge Arango, Robert
Axelrod, Rob Bernshteyn, Jennifer Bourn, Warren Buffett, James C Collins, W Edwards Deming, Albert
Einstein, Leigh Espy, Roger Fisher, Henry Ford, Bill Gates, Seth Godin, Andrew Grove, the Dalai Lama,
Cameron Herold, Alexander Hiam, Ron Kaufman, Roy J Lewicki, Vince Lombardi, Peter Morville, Joe
Navarro, Sivasankari Rajkumar, Sukant Ratnaker, Louis Rosenfeld, Sheryl Sandberg, Helmut Schmidt,
Simon Sinek, Cornell Tribbet, Tien Tzuo, William Ury, Chris Voss, and Robyn Walker.
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