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Name: Class: Date:
Chapter 01 - Human Resource Management in

Organizations
c. aligning HR
activities d. onboarding
ANSWER: a
5. is a method to increase employee productivity by making changes to the way work gets done by
focusing on the characteristics of jobs and altering how tasks are structured and coordinated.
a. Organizational
restructuring b.
Benchmarking
c. Onboarding
d. Redesigning work
ANSWER: d
Copyright Cengage Learning. Powered by Cognero. Page 2

Name: Class: Date:

Organizations
6. is a method to increase employee productivity by ensuring that HR efforts and practices are consistent
with organizational efforts to improve productivity and satisfy strategic goals.
a. HR auditing
b. Benchmarking
c. Aligning HR activities
d. Organizational restructuring
ANSWER: c
7. In the context of improving employee productivity, which of the following activities is involved in
organizational restructuring?
a. Cutting staff through layoffs
b. Implementing job enrichment
programs c. Providing feedback to
employees
d. Providing training to new recruits
ANSWER: a
8. In the context of improving employee productivity, which of the following activities is involved in redesigning
work?
a. Reshaping jobs because of technology
changes b. Revising organizational structures
c. Training, developing, and evaluating
employees d. Outsourcing operations
internationally
ANSWER: a
9. In the context of improving employee productivity, which of the following activities is involved in aligning HR
activities?
a. Changing workloads and combining
jobs b. Revising organizational structures
c. Using domestic vendors instead of
employees d. Training, developing, and
evaluating employees
ANSWER: d
10. In the context of improving employee productivity, which of the following activities is involved in
outsourcing analyses?
a. Revising organizational structure

Name: Class: Date:

Organizations
b. Using domestic vendors instead of
employees c. Changing workloads and
combining jobs
d. Attracting and retaining employees
ANSWER: b

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Organizations
11. Which of the following is true of organizational culture?
a. It generally varies across an
organization. b. It changes frequently over
time.
c. It provides members of an organization with rules of
behavior. d. It is quickly established.
ANSWER: c
12. In the context of the seven HR management functions, which of the following is a component of employee and
labor relations?
a. HR policies
b. Health and
wellness c. HR
effectiveness
d. Affirmative action
ANSWER: a
13. In the context of the seven HR management functions, which of the following is a component of strategy
and planning?
a. Diversity
b. HR
retention c.
HR policies
d. Compensation
ANSWER: b
14. Which of the following is a component of the talent acquisition function of HR management?
a.
Recruiting
b. Training
c. Orientation
d. Career planning
ANSWER: a
15. Which of the following is true of the administrative role of HR departments?

a. It involves managing HR activities based on the strategies and operations identified by
management. b. It helps define an organization's business strategy relative to human capital and its
contribution to the
organization's results.

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Organizations
c. It involves identifying possible strategies to attract and retain talent with a focus on organizational
growth. d. It focuses on recordkeeping, including essential legal paperwork and policy implementation.
ANSWER: d

Name: Class: Date:

Organizations
16. Which of the following is true of the operational role of HR departments?
a. It focuses on clerical administration and recordkeeping, including essential legal paperwork and
policy implementation.
b. It involves identifying possible strategies to attract and retain talent with a focus on organizational
growth. c. It involves managing HR activities based on the strategies and operations identified by
management.
d. It helps define an organization's business and HR strategies relative to human capital and its contribution
to the organization's results.
ANSWER: c
17. Which of the following has traditionally been the dominant role for human resources?
a. Operational role
b. Employee advocate
role c. Administrative role
d. Strategic role
ANSWER: c
18. Sara, an HR Manager at Comp Inc., is moving from an administrative role in the HR department to an
operational role. Which of the following best describes the change in Sara's role?
a. Moving from processing legal paperwork to serving as a “champion” for employee concerns
b. Moving from managing strategic HR activities to helping management define strategies to manage
human capital
c. Moving from helping management define the strategy to manage human capital to serving as a “champion”
for employee concerns
d. Moving from helping management define the strategy to manage human capital to processing legal paperwork
ANSWER: a
19. Bob, an HR executive at Axis Inc., is moving from an operational role in the HR department to a strategic role.
Which of the following best describes the change in Bob’s role?
a. Moving from serving as "champion" for employee concerns to helping management define the
business strategy relative to human capital
b. Moving from helping management define the strategy to manage human capital to processing legal
paperwork c. Moving from processing legal paperwork to serving as a “champion” for employee concerns
d. Moving from processing legal paperwork to helping management define the strategy to manage human capital
ANSWER: a

Name: Class: Date:

Organizations
20. David, an HR Manager at RedWall Inc., is moving from an administrative role in the HR department to a
strategic role. Which of the following best describes the change in David's role?
a. Moving from serving as a “champion” for employee concerns to processing legal
paperwork
b. Moving from helping management define the strategy to manage human capital to serving as
"champion" for employee concerns
c. Moving from processing legal paperwork to helping management define the business strategy
relative to human capital
d. Moving from helping management define the strategy to manage human capital to processing legal
paperwork
ANSWER: c
21. Miguel, an HR Executive at Oyster Studios, is moving from an operational role in the HR department
to an administrative role. Which of the following best describes the change in Miguel's role?
a. Moving from processing legal paperwork to serving as a “champion” for employee
concerns
b. Moving from serving as "champion" for employee concerns to helping management define the
strategy to manage human capital
c. Moving from processing legal paperwork to helping management define the strategy to manage human
capital d. Moving from serving as a “champion” for employee concerns to processing legal paperwork
ANSWER: d
22. Donna, an HR Manager at Loch Inc., is moving from a strategic role in the HR department to an operational
role.
Which of the following best describes the change in Donna's
role?
a. Moving from helping management define the strategy to manage human capital to serving as
b. Moving from helping management define the strategy to manage human capital to processing legal
paperwork c. Moving from processing legal paperwork to helping management define the strategy to manage
human capital d. Moving from serving as "champion" for employee concerns to processing legal paperwork
ANSWER: a
23. Sunny, an HR Executive at FlyHi Inc., is moving from a strategic role in the HR department to an
administrative role. Which of the following best describes the change in Sunny's role?
a. Moving from processing legal paperwork to serving as "champion" for employee
concerns
b. Moving from serving as "champion" for employee concerns to helping management define the
strategy to manage human capital
c. Moving from helping management define the strategy to manage human capital to serving as

Name: Class: Date:

Organizations
d. Moving from helping management define the strategy to manage human capital to processing legal
paperwork
ANSWER: d

Name: Class: Date:

Organizations
24. is the process whereby new ideas are generated that create value for an
organization. a. Onboarding
b. Innovation
c. Recruitment
d. Benchmarking
ANSWER: b
25. Which of the following is a component of the equal employment opportunity (EEO) function of HR
management?
a.
Recruiting
b. Training
c. Affirmative
action d. Career
planning
ANSWER: c
26. Which of the following is the primary advantage of outsourcing the HR administrative function?
a. HR personnel will no longer need to serve as "champions" for employee issues and can
focus on recordkeeping.
b. HR personnel can learn specialized skills by training under outsourced vendors.
c. Organizations will no longer need to internally define and implement business strategies relative to
human capital.
d. Organizations can save money on HR staffing.
ANSWER: d
27. Raul, an HR Manager at Endetech, is tasked with conducting workforce planning to anticipate the retirement
of employees at various levels in the organization. In this scenario, Raul is responsible for fulfilling the
role of human resources.
a.
administrative
b. operational
c. employee
advocate d. strategic
ANSWER: d
28. Jane, an HR Executive at YouBrain Consultants, is in charge of ensuring that all employees are treated equally
regardless of their personal background. Jane is also required to ensure that the organization does not face
lawsuits from employees. In this scenario, Jane is responsible for fulfilling the role of human resources.

Name: Class: Date:

Organizations
a.
administrative
b. strategic
c. employee
advocate d.
employee advisor
ANSWER: c

Name: Class: Date:

Organizations
29. The gig economy is an economy where:
a. most work is performed by a group of shareholders rather than paid employees.
b. work is carried out by a group of young workers who identify themselves as Generation Y
workers. c. most work is performed by freelance workers rather than full-time employees.
d. work is divided into stages and each stage is completed by different core teams.
ANSWER: c
30. Which of the following is an approach used by organizations to improve workforce skills?
a. Providing retention bonuses to
employees b. Creating apprenticeship
programs
c. Increasing ethnic diversity at the
workplace d. Providing workplace flexibility
ANSWER: b
31. Janet, a new employee at Nalpot Inc., expects employers to utilize social media platforms as the
primary communication method. Janet most likely belongs to a group of workers called .
a. gig workers
b. temporary
workers c.
Generation Z
d. Generation X
ANSWER: c
32. In the context of organizations that have a global presence, which of the following statements is true?
a. Companies feel they do not communicate their strategy clearly, finding it difficult to be flexible as they
expand to other markets.
b. Companies find it difficult to adapt to globalization as it involves shifting from integrating global
operations to trade and investment.
c. Sharing the cost of distant centers decreases the expense of local operations.
d. Emerging market opportunities expose companies to unfamiliar risks that may be difficult to analyze.
ANSWER: d
33. Which of the following is a disadvantage of an aging workforce in economically developed countries?
a. Having to implement new benchmarking
strategies b. Having to decrease the span of control
c. Having to increase power distance
d. Having to replace experience and talent
ANSWER: d
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Organizations
34. Which of the following is true of Generation Y workers in organizations?
a. They include the set of workers born since the mid-
1990s. b. They are expected to retire in the near future.
c. They are expected to represent 25 percent of the workforce by the year
2025. d. They value jobs that allow them to make a social impact.
ANSWER: d
35. Which of the following is true of a Human Resource Information System (HRIS)?
a. It became extinct after the 1960s.
b. It allowed HR to run its own reports and make changes without help from information technology
staff. c. It functioned exclusively in the cloud and enabled self-service.
d. It processed payroll, tracked employees and their benefits, and produced reports for HR managers.
ANSWER: d
36. Which of the following statements is true of PeopleSoft?

a. It was popular until the 1970s.
b. It allowed HR to run its own reports and make changes without help from information
technology professionals.
c. It functioned exclusively in the cloud and allowed self-service.
d. It was used to ensure privacy of organizational data and provided security from third-party applications.
ANSWER: b
37. Which of the following is true of software as a service (SaaS)?

a. It functions in a vendor's data center and allows self-service.
b. It is software that allows HR to run its own reports and make changes with help from information
technology staff.
c. It is software that functions exclusively in the cloud.
d. It requires firms to buy licenses rather than merely renting software packages from vendors.
ANSWER: a
38. Which of the following is a difference between a Human Resource Information System (HRIS) and PeopleSoft?
a. PeopleSoft was popular in the 1970s, whereas HRISs gained popularity after
1989. b. PeopleSoft did not allow HR to run its own reports, whereas HRISs
allowed it.
c. HRISs were run by information technology staff, whereas PeopleSoft allowed HR to run its own
reports. d. HRISs functioned exclusively in the cloud, whereas PeopleSoft functioned in vendors' data
centers.
ANSWER: c

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Organizations
39. Which of the following is the difference between a Human Resource Information System (HRIS) and
software as a service (SaaS)?
a. HRISs enable firms to rent software packages from vendors, whereas SaaS requires firms to buy
licenses. b. HRISs allowed HR to run its own reports, while SaaS functioned in vendors' data centers.
c. SaaS was popular in the 1970s, whereas HRISs gained popularity after
1989.
d. SaaS allows self-service, whereas HRISs require support from information technology
staff.
ANSWER: d
40. Using technology to support HR activities increases:

a. the workload for hiring
managers.
b. the efficiency of the administrative HR
functions. c. costs for HR.
d. privacy and
security.
ANSWER: b
41. The organizational policy that encourages employees to bring their personal devices into the workplace so that
they can be used to complete work is called the .
a. employee personal device
policy
b. personal devices for productivity
policy c. bring your own device policy
d. workplace personal device
policy
ANSWER: c
42. Which of the following programs developed by organizations focuses on the enhancement of stakeholder
interests and the advancement of social good?
a. Equal employment opportunity
programs b. Corporate social
responsibility programs c. Social etiquette
and behavior programs
d. Corporate social networking
programs
ANSWER: b
43. Which of the following is a human resource competency outlined by the Society for Human Resource
Management
Name: Class: Date:

Organizations
(SHRM)
?
a. Technological
expertise b. Business
acumen
c. Time
management d.
Deductive skills
ANSWER: b

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Organizations
44. Josh works in the HR department of AmPro Inc. He was recently promoted to a managerial role. In the context
of the Society for Human Resource Management (SHRM) competency framework, which of the following skills
does Josh most likely have to build to succeed in his new role?
a. Administrative
capabilities b.
Recordkeeping
c. Leadership and
navigation d. Legal
capabilities
ANSWER: c
45. Stanley is responsible for performing a variety of human resource activities such as posting job openings
and reporting current employees' job satisfaction. He is most likely an .
a. HR
specialist b.
HR planner
c. HR strategist
d. HR
generalist
ANSWER: d
46. Which of the following is a prominent specialized HR organization?

a. The WorldatWork Association
b. The Organization for Economic
Cooperation c. The Ethics Resource Center
d. The U.S. Small Business Association
ANSWER: a
47. Evelyn, an HR Executive, used to handle a variety of tasks such as employee recruitment and compensation.
She was recently promoted and is now responsible for reporting current employees' job satisfaction as well as
handling employee recruitment, compensation, and benefits. Which of the following statements best
describes her role?
a. Evelyn's previous role and her new role are HR generalist
roles. b. Evelyn's previous role and her new role are HR
specialist roles.
c. Evelyn moved from the role of an HR generalist to that of an HR
specialist. d. Evelyn moved from the role of an HR specialist to that of an
HR generalist.
ANSWER: a

Name: Class: Date:

Organizations
48. Suzie, an HR Executive at ZedNet Inc., was responsible for employee recruitment and compensation. She
was recently promoted and is now responsible only for recruitment. She is required to have in-depth
knowledge of the activities involved in recruiting. Which of the following statements best describes Suzie's
role?
a. Suzie's previous role and her new role are HR generalist
roles. b. Suzie's previous role and her new role are HR
specialist roles.
c. Suzie moved from the role of an HR specialist to that of an HR
generalist. d. Suzie moved from the role of an HR generalist to that of an
HR specialist.
ANSWER: d

Name: Class: Date:

Organizations
49. Ramone, an HR Manager at TelVille Inc., was initially responsible only for recruitment. He was recently
promoted and is now responsible exclusively for employee benefits. Which of the following statements best
describes Ramone's role?
a. Ramone's previous role and his new role are HR generalist
roles. b. Ramone's previous role and his new role are HR
specialist roles.
c. Ramone moved from the role of an HR specialist to that of an HR
generalist. d. Ramone moved from the role of an HR generalist to that of an
HR specialist.
ANSWER: b
50. Max, an HR Executive at Axis Inc., was initially responsible only for recruitment. He was recently promoted
and is now responsible for a variety of tasks such as recruitment, compensation, and benefits. Which of the
following best describes Max's role?
a. Max's previous role and his new role are HR generalist
roles. b. Max's previous role and his new role are HR
specialist roles.
c. Max moved from the role of an HR specialist to that of an HR
generalist. d. Max moved from the role of an HR generalist to that of an
HR specialist.
ANSWER: c
51. Human resources professionals in some companies have been involved with mergers, acquisitions, and
outsourcing. a. True
b. False
ANSWER: True
52. Human resource management involves designing formal systems in an organization to manage human
talent for accomplishing organizational goals.
a. True
b. False
ANSWER: True
53. Specialized research capabilities, patents, information systems, designs, operating processes, and
copyrights are classified as intellectual property assets.
a. True
b. False
ANSWER: True

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Organizations
54. Human capital is the collective value of the capabilities, knowledge, skills, life experiences, and motivation
of an organization's workforce.
a. True
b. False
ANSWER: True

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Organizations
55. A core competency is a unique capability that creates high value for a
company. a. True
b. False
ANSWER: True
56. Using unit labor costs, one can see that relatively high wages will affect competitiveness if high productivity
levels are achieved.
a. True
b. False
ANSWER: False
57. Unit labor cost is computed by dividing the total cost of workers by their average levels of
output. a. True
b. False
ANSWER: False
58. Some of the major ways of increasing employee productivity are organizational restructuring, redesigning
work, aligning HR activities, and outsourcing analyses.
a. True
b. False
ANSWER: True
59. Organizational culture consists of the shared values and beliefs that give members of an organization meaning
and provide them with rules for behavior.
a. True
b. False
ANSWER: True
60. Rules of behavior in an organization are perpetuated as newcomers learn organizational culture from
senior employees.
a. True
b. False
ANSWER: True
61. The operational role of HR involves focusing on clerical administration and recordkeeping, including essential
legal paperwork and policy implementation.
a. True
b. False
ANSWER: False

Name: Class: Date:

Organizations
62. The administrative role of HR involves serving as "champion" for employee issues and
concerns. a. True
b. False
ANSWER: False
63. The administrative role of HR involves defining and implementing an organization's business strategy
relative to human capital.
a. True
b. False
ANSWER: False
64. The strategic role of HR involves recordkeeping and has given HR management the reputation of being
"paper- pushers."
a. True
b. False
ANSWER: False
65. SaaS agreements require firms to buy licenses rather than merely renting software packages from
vendors. a. True
b. False
ANSWER: False
66. Work–life integration is a key area of success for women in leadership

roles. a. True
b. False
ANSWER: True
67. Replacing the experience and talents of long-service workers is a challenge facing employers in all
industries. a. True
b. False
ANSWER: True
68. An increasing number of individuals characterize themselves as

multiracial. a. True
b. False
ANSWER: True

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Organizations
69. Women constitute about 50 percent of the U.S.
workforce. a. True
b. False
ANSWER: True
70. Many states, including New Mexico, Arkansas, California, and Utah, have laws that enable organizations to
obtain access to job applicants' social media accounts.
a. True
b. False
ANSWER: False
71. Companies often rely on a number of programs to increase employees' awareness of ethical
issues. a. True
b. False
ANSWER: True
72. A recruitment coordinator for a manufacturing plant and a regional HR manager for European operations in a
global food company are examples of field and subsidiary HR professionals.
a. True
b. False
ANSWER: True
73. Professional certification has decreased in importance for HR generalists and

specialists. a. True
b. False
ANSWER: False
74. A person who has in-depth knowledge and expertise in a specific area of HR is known as an HR
generalist. a. True
b. False
ANSWER: False
75. A person with the responsibility of performing a variety of HR activities is known as an HR

specialist. a. True
b. False
ANSWER: False

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Organizations
76. The membership of HR professionals in the Society for Human Resource Management (SHRM) is more
than 75 percent male.
a. True
b. False
ANSWER: False
77. The Professional in Human Resources (PHR) certification is sponsored by the WorldatWork
Association. a. True
b. False
ANSWER: False
78. Senior Professional in Human Resources (SPHR), an HR certification, is sponsored by the Human Resource
Certification Institute
(HRCI). a. True
b. False
ANSWER: True
79. The Society for Human Resource Management (SHRM) certification can be earned at three
levels. a. True
b. False
ANSWER: False
80. Certified Compensation Professional (CCP), an HR certification, is offered by the WorldatWork

Association. a. True
b. False
ANSWER: True
81. Define human resource management.

Human resource management is designing formal systems in an organization to manage human
ANSWER: talent for accomplishing organizational goals.
82. Define human capital.

ANSWER: Human capital is the collective value of the capabilities, knowledge, skills, life experiences,
and motivation of an organization's workforce.
83. What is core competency?

ANSWER: Developing and implementing business strategies must be based on an organization's areas of
strength.

Name: Class: Date:

Organizations Referred to as core competencies, those strengths are the foundation for creating the organization's
competitive advantage. A core competency is a unique capability that creates high value for a
company.

Name: Class: Date:

Organizations
84. Define productivity.
ANSWER: Productivity is defined as a measure of the quantity and quality of work done, considering the cost
of the resources used.
85. List the seven categories of HR functions.

ANSWER: The seven HR functions are as follows:
1. Strategy and planning
2. Employee and labor relations
3. Risk management and worker protection
4. Rewards
5. Talent management
6. Staffing
7. Equal employment opportunity
86. Briefly describe the ability-motivation-opportunity (AMO) model.

ANSWER: A useful framework to understand how HR practices serve as the foundation for human capital is
called the ability-motivation-opportunity (AMO) model. The AMO model involves HR practices that
lead to greater skill, greater motivation, and greater opportunity for workers to contribute to the
organization. HR practices in high-performing organizations often focus on these elements of the
employee experience to enhance the employees' sense of competence and dedication to the
organizational goals.
87. Briefly describe a Millennial.

ANSWER: Millennials (also called Generation Y) are an emerging group of workers in organizations today, and
their numbers are expected to represent 75 percent of the workforce by the year 2025. These
individuals value jobs that allow them to make a social impact, offer retirement investment options,
respect their
time for family, and provide for their personal development.
88. Briefly describe changes in the U.S. workforce.

ANSWER: The U.S. workforce today is more racially and ethnically diverse, more women are employed than
ever before, and the average age of its members is increasing.
89. List a few organizational programs that promote employees' awareness on ethical issues.
ANSWER: The following organizational programs promote employees' awareness on ethical
issues:
1. A written code of ethics and standards of conduct
2. Training on ethical behavior for all executives, managers, and employees
3. Advice to employees on ethical situations they face, often given by HR
4. Systems for confidential reporting of ethical misconduct or questionable behavior
5. Public recognition and commendation when employees behave ethically
90. Briefly describe the role of an HR specialist.

ANSWER: An HR specialist is a person who has in-depth knowledge and expertise in a specific area of HR.
Name: Class: Date:

Organizations Common areas of HR specialty include benefits, compensation, staffing and recruitment, and training
and development.

Name: Class: Date:

Organizations
91. Briefly describe the four types of assets that organizations must manage to be successful.
ANSWER: Organizations must manage four types of assets to be successful:
1. Physical assets: Buildings, land, furniture, computers, vehicles, equipment, and so on
2. Financial assets: Cash, financial resources, stocks, bonds or debt, and so on
3. Intellectual property assets: Specialized research capabilities, patents, information systems,
designs, operating processes, copyrights, and so on
4. Human assets: Individuals with their talents, capabilities, experience, professional
expertise, relationships, and so on
All of these assets are important to varying degrees in different firms. But the human assets are the
"glue" that holds all the other parts together to achieve results.
92. List some of the major ways to increase employee productivity.

ANSWER: Among the major ways to increase employee productivity are
1. Organizational restructuring, which involves eliminating layers of management and changing
reporting relationships as well as cutting staff through downsizing, layoffs, and early retirement
buyout programs;
2. Redesigning work, which often involves making changes to the way work gets done by
focusing on the characteristics of jobs and altering how tasks are structured and coordinated;
3. Aligning HR activities, which means ensuring that HR efforts and practices are consistent
with organizational efforts to improve productivity and satisfy strategic goals; and
4. Outsourcing analyses, which requires the HR department to conduct cost–benefit assessments
that indicate the overall positive or negative impact of outsourcing—HR then manages outsourcing
efforts if they occur.

Name: Class: Date:

Organizations
93. Describe the different functions of human resource management.
ANSWER: The functions of human resource management are as follows:
1. HR strategy and planning: As part of achieving organizational competitiveness, strategic planning
for the organization and HR's role in those strategic plans are good starting places. Anticipating future
talent needs and preparing plans to address those needs is a vital task for HR.
2. Equal employment opportunity: Compliance with federal, state, and even local equal
employment opportunity (EEO) laws and regulations affects all other HR activities. Instituting
effective diversity and inclusion initiatives will help the organization maintain a robust workforce.
3. Talent acquisition: The aim of talent acquisition is to provide a sufficient supply of qualified
individuals to fill jobs in an organization. The nature of the workforce, job design, and job analysis
lay the foundation for talent acquisition by identifying how people work and the qualities needed to
succeed. Establishing a positive employer brand and employee value proposition are keys to
becoming an attractive employer. Recruiting efforts focus on generating a pool of qualified
applicants from which to select. The selection process is focused on choosing qualified individuals to
fill those jobs.
4. Talent management and development: Beginning with the orientation of new employees, talent
management and development includes different types of training. HR development and
succession planning for employees and managers are necessary to prepare for future challenges.
Career planning identifies paths and activities for individual employees as they move within the
organization. Assessing how well employees are performing their jobs is the focus of performance
management.
5. Total rewards: Tangible and intangible rewards such as pay, incentives, and benefits create the
value proposition to keep employees engaged and motivated. To be competitive, employers develop
and refine their basic compensation systems and may use variable pay programs as incentive
rewards. The rapid increase in the cost of benefits, especially health care benefits, will continue to
be a major issue for most employers.
6. Risk management and worker protection: Employers must address various workplace risks to
ensure workers are protected, meet legal requirements, and respond to concerns for workplace
health and safety. Also, workplace security has grown in importance along with disaster and
recovery planning.
7. Employee and labor relations: The relationship between managers and their employees must
be handled legally and effectively. Employer and employee rights must be addressed. It is important
to develop, communicate, and update HR policies and procedures so that managers and employees
alike know what is expected. In some organizations, union–management relations must be
addressed as well.

Name: Class: Date:

Organizations
94. Describe the different roles played by the HR department in an organization.
ANSWER: If an organization has a formal HR department or group, there are typically three different roles
these individuals might play in the organization. Which role dominates, or whether all three roles are
performed, depends on what management expects from HR and what competencies the HR staff
members
possess. The roles are as follows:
1. Administrative: Focusing on clerical administration and recordkeeping, including essential
legal paperwork and policy implementation
2. Operational and employee advocate: Managing HR activities based on the strategies and
operations that have been identified by management and serving as "champion" for employee issues
and concerns
3. Strategic: Helping define and implement the business strategy relative to human capital
and its contribution to the organization's results
While the administrative role has traditionally been the dominant one for HR, the operational and
employee advocate roles are increasingly being emphasized in many organizations. The strategic
role requires the ability and focus to contribute to strategic decisions and to be recognized by upper
management for these efforts. This practice is likely to grow as firms expect HR groups to be
involved in the strategic planning process and to prepare employees to be more strategic.
95. Describe the administrative role of HR management.

ANSWER: The administrative role of HR management involves processing information and recordkeeping.
This role has given HR management in some organizations the reputation of being "paper-pushers"
who primarily fill out forms and tell managers and employees what cannot be done, usually because
of some policy or problem from the past. If limited to the administrative role, HR staff members are
often clerical and lower-level administrative aides to the organization. Two major shifts driving the
transformation of the administrative role are greater use of technology and outsourcing.
96. Describe the common HR challenges when an organization has a global presence.
ANSWER: Although individual companies do not respond to all HR challenges in exactly the same way,
research suggests that all must face and overcome a common set of difficulties when an
organization has a global presence. The areas of difficulties are as follows:
1. Strategy: Companies feel they do not communicate their strategy clearly, finding it difficult
to be flexible as they expand to other markets.
2. People: Executives feel their companies are not good at transferring lessons from one
country to another and are not sufficiently effective at recruiting, retaining, training, and
developing people in all geographic locations.
3. Complexity: Complexity arises as standardization of processes clashes with local needs, and
sharing the cost of distant centers increases the expense of local operations.
4. Risk: Emerging market opportunities expose companies to unfamiliar risks that may be
difficult to analyze, which results in sometimes rejecting approaches they perhaps should have
taken.

Name: Class: Date:

Organizations
97. Describe the benefits of technology in HR management.
ANSWER: The increased use of technologies in the workplace is greatly impacting the way HR activities and
other managerial functions are performed in organizations. In particular, the rapid expansion of HR
technology serves a number of important purposes. Administrative and operational efficiency and
effectiveness can be enhanced when technology is appropriately incorporated into the workplace.
Another common use of technology is tracking EEO/affirmative action activities. HR technology
can also facilitate strategic HR planning. Having accessible data enables HR planning and
managerial decision making to be based to a greater degree on information rather than on
managerial perceptions and intuition, thus making organizational management more effective. Using
technology to support HR activities increases the efficiency of the administrative HR functions and
reduces costs. Managers benefit from the availability of relevant information about employees.
Properly designed systems provide historical information on performance, pay, training, career
progress, and disciplinary actions. Managers can make better HR-related decisions on the basis of
this information. To maximize the value of technology, systems should be integrated into the overall
IT plan and enterprise software of the organization.
Technology is used extensively by many organizations to help hire the best employees. Automation
tools enable hiring managers to quickly work through large numbers of résumés with keyword
assessments and to more effectively evaluate candidates' qualifications and suitability. Technology
can also be used to improve the employee experience.
98. List the certification programs offered by the WorldatWork Association.

ANSWER: The WorldatWork Association offers a number of certifications emphasizing compensation and
benefits:
1. Certified Compensation Professional (CCP)
2. Master Certified Compensation Professional (MCCP)
3. Certified Benefits Professional (CBP)
4. Work-Life Certified Professional (WLCW)
5. Global Remuneration Professional (GRP)
99. Describe human resource management as a career field.

ANSWER: A variety of jobs exist within the HR field, ranging from executive to clerical. As an organization
grows large enough to need someone to focus primarily on HR activities, the role of the HR
generalist is needed—that is, a person who has responsibility for performing a variety of HR
activities. Further growth leads to the addition of HR specialists, or people who have in-depth
knowledge and expertise in specific areas of HR. Common areas of HR specialty include benefits,
compensation, staffing and recruitment, and training and development.
HR jobs can be found in a firm’s corporate headquarters, as well as in the field and subsidiary
operations of an organization. A compensation analyst or HR director might operate from a corporate
headquarters. A recruitment coordinator for a manufacturing plant and a regional HR manager for
European
operations in a global food company are examples of field and subsidiary HR professionals. These
types of jobs have different career appeals and challenges based on their varying responsibilities.
Another job within the HR profession that is gaining momentum is chief human resource officer.
These individuals are expected to have a broad understanding of the different complex areas of HR
management, and their presence is linked to higher organizational performance and profitability.
Name: Class: Date:

Organizations
100. Briefly discuss the Human Resource Certification Institute (HRCI) certifications.
ANSWER: The most widely known HR certifications are the Professional in Human Resources (PHR) and the
Senior Professional in Human Resources (SPHR), sponsored by the Human Resource Certification
Institute (HRCI). Certification from HRCI also exists for global HR professionals in the GPHR,
PHRi, and SPHRi. Global certifications recognize the growth in HR responsibilities in international
organizations and cover appropriate global HR subject areas. HRCI also offers the aPHR for recent
college graduates with little to no HR professional experience.

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

Copyright Cengage Learning. Powered by Cognero. Page 3

Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

15. Which of the following is true of the administrative role of HR departments?

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

Copyright Cengage Learning. Powered by Cognero. Page 11

Chapter 01 - Human Resource Management in

Chapter 01 - Human Resource Management in

36. Which of the following statements is true of PeopleSoft?

37. Which of the following is true of software as a service (SaaS)?

Copyright Cengage Learning. Powered by Cognero. Page 13

Chapter 01 - Human Resource Management in

40. Using technology to support HR activities increases:

Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

46. Which of the following is a prominent specialized HR organization?

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

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Chapter 01 - Human Resource Management in

66. Work–life integration is a key area of success for women in leadership

68. An increasing number of individuals characterize themselves as

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Chapter 01 - Human Resource Management in

73. Professional certification has decreased in importance for HR generalists and

75. A person with the responsibility of performing a variety of HR activities is known as an HR

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Chapter 01 - Human Resource Management in

80. Certified Compensation Professional (CCP), an HR certification, is offered by the WorldatWork

81. Define human resource management.

82. Define human capital.

83. What is core competency?