KABWE INSTITUTE OF TECHNOLOGY

DEPARTMENT OF MECHANICAL ENGINEERING

COMMUNICATION SKILLS
END OF TERM TEST APRIL 2024
DURATION: 1:45 MINUTES MARKS: 50
1. Communication is an essential component of every company or unit. It allows
information to flow between and among members so as to enhance productivity.
(a) Briefly explain how communication flows in the following directions:
i. Horizontal [2]
ii. Vertical upward [2]
iii. Vertical downward [2]
iv. Diagonal [2]
v. Grapevine [2]
(b) Give at least two (2) advantages of each of the following types of communication.
i. Face to face conversation [2]
ii. Emails [2]
iii. Audio conferencing [2]
iv. Formal written documents [2]
2. A library is an institution charged with the responsibility of collecting or organising,
preserving and disseminating information.
(a) List and explain the four (4) major traditional libraries. [8]

(b) Identify two ways of showing that a researcher has acknowledged the source of
information used in their work. [2]

(c) Imagine you need to research a topic for an upcoming class assignment. Describe four
different types of materials you might find in the library’s collection that would be useful
for your research. Explain how each type of the resources would provide unique and
valuable information to support your project. [12]
(d) Discuss the importance of libraries in the digital age, highlighting at least three key
functions they serve [6]
(e) Provide two examples of how libraries support learning at KIT. [4]

All the Best