I enjoyed reading your opinion on this article Jadviga.

For the most part, I agree with the views of the

author, Amanda Jerome. Shannon Salter, the Civil Resolution Tribunal (CRT) chair and her team certainly
did a remarkable job of addressing some of the challenges to access to justice. Adopting a Human-
centered design kept the focus on the people. They designed processes and forms that would work for
them.

However, like you I am skeptical of other existing tribunals and courts in Canada adopting this approach.
Though the intention is great, how practical is it to adopt this approach to an existing tribunal or court,
without causing a disruption.

Like you rightly mentioned, most of the problems of access to justice existed even before the pandemic.
The pandemic along with its challenges, also forced the Canadian justice system to adopt technology
and move online. For example, some tribunals moved to a virtual platform and had virtual hearings and
virtual case management conferences. The example you shared about your client was one of the many
hiccups faced by the people during this period. There was uncertainty on all sides between all
stakeholders, and everyone took time to adapt to the online model.

Now, as we move back to some form of normalcy, the courts and tribunals will open soon its doors to
the public soon. The question remains on which model to adapt. This is where I believe the practical
implication of conducting studies, collecting data, and then building a new operational model comes into
play.

There is a huge backlog of cases in various Courts, Tribunals and Administrative bodies. For example,
the landlord Tenant Board, Ontario has _________ backlog. The Small Claims Court ______, ( put some
data)

So as the cour

However, in my experience, the articles about changing the system are just words without further
movements

id CRT chair, Shannon Salter.