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Full Download PDF of Solution Manual For Operations and Supply Chain Management For The 21st Century 1st Edition by Boyer All Chapter
Full Download PDF of Solution Manual For Operations and Supply Chain Management For The 21st Century 1st Edition by Boyer All Chapter
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Boyer/Verma's breakthrough text meets today's student and instructor's
needs and redefines the marketplace. Their text is briefer than most,
taking all of the vital core concepts and building upon them with current
and fresh examples. The authors understand the importance of striking a
balance by creating a book that does an even better job at covering the
core concepts while also providing customers with a new product that
fully addresses and approaches this course area from today's teaching
and learning perspectives and actual business practices. The three
unifying themes throughout the book are Strategy, Global Supply Chain,
and Service Operations. Strategy will serve as an overarching
framework and will be used in each chapter to present students with an
alternative approach to specific challenges. The authors uses examples
from non-US companies and/or organizations in each chapter to
incorporate Service Operations in the book. They also show that even
some of the largest manufacturing companies today have extensive
service activities such as customer support and product development.
The Global Supply Chain theme will allow students to see how products
move through different companies and countries with Boyer/Verma's use
of real world examples throughout his text. In addition the robust Cnow
course allows instructors and students to go beyond the printed text to
get the most from this exciting operations management program.
Ken Boyer is a Dean's Distinguished Professor of operations
management at the Fisher College of Business, Ohio State University.
Dr. Boyer is co-Editor in Chief of the Journal of Operations
Management. Dr. Boyer previously was a professor of supply chain
management at the Broad College of Management, Michigan State
University from 2000 to 2008. Prior to that, he was an assistant/associate
professor at DePaul University from 1995 to 2000. He earned a B.S. in
mechanical engineering from Brown University, and a M.A. and Ph.D.
in Business Administration from Ohio State University. Dr. Boyer
worked as a project engineer with General Dynamics Electric Boat
Division in Groton, CT. Dr. Boyer's research interests focus on the
strategic management of operations, electronic commerce and the
effective use of advanced manufacturing technologies. He has published
articles in Management Science, Sloan Management Review, Decision
Sciences, Journal of Operations Management, and Business Horizons,
among others. His research received the 1997 Chan Hahn award, the
1996 Stan Hardy award and the 2004 Wick Skinner award. Dr. Boyer
received the 2007 John D. and Dortha J. Withrow Teacher-Scholar
Award at Michigan State University. He co-wrote the book Extending
the Supply Chain: How Cutting-Edge Companies Bridge the Critical
Last Mile into Customers' Homes, American Management Association,
2005. He is a member of the Academy of Management, Decision
Sciences Institute and the Production and Operations Management
Society. Rohit Verma is a Professor of Service Operations Management
& Executive Director at the Center for Hospitality Research in the
School of Hotel Administration at Cornell University. Prior to his current
appointment, he was the George Eccles Professor of Management,
David Eccles School of Business at the University of Utah. He has also
taught MBA and executive development classes at DePaul University,
Chicago; University of Sydney; Norwegian School of Logistics;
Helsinki School of Economics; and Indian School of Business. His
research interests include new product/service design, quality
management and process improvement, supplier selection strategies, and
operations/marketing interrelated issues. He has published over 50
articles in prestigious business journals such as California Management
Review, Cornell Hospitality Quarterly, Decision Sciences, Journal of
Operations Management, Journal of Product Innovation Management,
Journal of Service Research, MIT Sloan Management Review,
Production and Operations Management, and more. Verma has received
several teaching and research awards, including the Skinner Award for
Early Career Research Accomplishments from the Production and
Operations Management Society; Sprit of Inquiry Award, the highest
honor for scholarly activities within DePaul University; Teaching
Innovation Award, DePaul University; and Doctoral Faculty Teaching
Award, University of Utah. He serves as an Associate Editor of Journal
of Operations Management, and Decision Sciences; Senior Editor of
Production and Operations Management; and Editorial Board Member
of Journal of Service Research, Quality Management Journal,
Operations Management Research and Cornell Hospitality Quarterly.
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broken. The enemy was panic-stricken and thrown into a mad
disorder.
“Who attacked?” asked German prisoners.
“Foch’s Army of Reserve,” was the answer.
“He has no Reserves!” they said with rage. “It was impossible for
him to have an Army of Reserve.”
It was an Army of Reserve gathered piecemeal, flung together,
hurled forward in a master stroke of strategy, at the last minute of the
eleventh hour. It was the second “Miracle” of the Marne.
That battle broke the spirit of the German people and of the
German army. They knew that only retreat and defeat lay ahead of
them. They had struck their last great blow and it had failed. They
had used up their man-power. They, certainly, had no Army of
Reserve. They could only hope that the French and British were as
exhausted as themselves and that the Americans were still unready.
They prepared for a general retreat when the British army took the
offensive of August, 1918, and never stopped fighting along the
whole length of its line until the day of armistice, while the French
and Americans pressed the Germans on their own front.
The American army, inexperienced, raw, not well handled by some
of its generals, fought with the valour which all the world expected,
and suffered great losses and made its weight felt. The sight of the
American troops was a message of doom to the Germans. They
knew that behind this vanguard was a vast American army,
irresistible as a moving avalanche. However great the slaughter of
these soldiers from the New World, pressing on in the face of
machine-gun fire, and lashed to death, millions would follow on, and
then more millions. The game was up for Germany, and they knew it,
and were stricken. Yet they played the game, this grisly game, to the
end, with a valour, a science and a discipline which was the supreme
proof of their quality as great soldiers. It was a fighting retreat,
orderly and controlled, although the British army never gave them a
day’s respite, attacked and attacked, captured masses of prisoners,
thousands of guns, and broke their line again and again.
The Last Three Months
That sweep forward of the British in the last three months was an
astounding achievement. They were the same men who halted on
the armistice line down from Mons as those who had begun the
attack three months before. They had few reinforcements. They had
gone beyond their heavy guns, almost out of reach of their transport.
Their losses had been heavy. There was no battalion at more than
half its strength. They had been strained to the last fibre of nervous
energy. But they had never slackened up. They were inspired by
more than mortal strength, by the exultation of advance, the
liberation of great cities, the rescue of populations long under
German rule, the fever of getting forward to the end at last.
The delirious welcome of the liberated peoples awakened some of
the first emotions of war which had long seemed dead. The entry
into Lille was unforgettable. The first men in khaki were surrounded
by wild crowds of men and women weeping with joy at the sight of
them. Their buttons and shoulder straps were torn off as souvenirs.
They were kissed by old women, bearded men, young girls, babies.
Once again rose the cry of “Vivent les Anglais!” as in the beginning
of the war. Our men were glad to be alive that day to get the
welcome of these people who had suffered mental torture and many
tyrannies during those four years under German rule. The fire of
gratitude warmed cold hearts, re-lit enthusiasm, made it all seem
worth while after all. Surely the French in Lille, the Belgians in
Bruges, the people of Tournai, Cambrai, Valenciennes, Liége, have
not forgotten those days of liberation. Surely they did not join in the
cynical chorus which rose against England in France, or at least in
the French press, during the years that followed? That to me is
unbelievable, with these memories in my heart.
It was Marshal Foch himself who acknowledged with generous
warmth that in these last months of war it was the hammer strokes of
the British army which did most to break the German war machine to
bits, by enormous captures of prisoners, guns, and ground. General
Ludendorff has said so, squarely, in his books; and history will record
it, though it was quickly forgotten in some countries and never known
in others. It is only for the sake of truth that it is worth recalling now,
for there is no boast of victory in the hearts of men, knowing its cost
and its horror, and no glory left about that war except the memory of
the world’s youth which suffered on both sides of the line.
Ten years after.... The memory of the war days is fading from the
mind of the world. The ten million dead lie in their graves, but life
goes marching on. Self-preservation, vital interests, new and exciting
problems, the human whirligig, are too absorbing for a continual
hark-back to the thought of that mortality. We are no longer
conscious of any gap in the ranks of youth, torn out by the machinery
of destruction. We do not realise the loss of all that spirit, genius,
activity and blood, except in private remembrance of some dead boy
whose portrait in uniform stands on the mantelshelf. A new
generation of youth has grown up since the beginning of the war.
Boys of ten at that time of history are now twenty, and not much
interested in that old tale. Girls who were twelve are now mothers of
babes. The war! Bother the war! Let’s forget it and get on with life. In
that youth is right. It is not in its nature nor in moral health to dwell on
morbid memories. But it is hard on those whose service is forgotten
—so soon. In England—ten years after—there are still 58,000
wounded soldiers in the hospitals—and in France great numbers
more; but they are hidden away, as a painful secret of things that
happened. Only now and again the sight of their hospital blue in
some quiet country lane, near their hiding places, shocks one with a
sharp stab of remorse. We had forgotten all that. We hate to be
reminded of it.
Fading Memories
Even the men who fought through those years seldom speak of
their experience. It is fading out of their own minds, though it seemed
unforgettable. They are forgetting the names of the villages in
France and Flanders where they were billeted, or where they fought,
or where they passed a hundred times with their guns and transport
under shell fire. Good heavens!—don’t you remember?—that place
where the waggons were “pasted,” where the Sergeant-Major was
blown to bits, where old Dick got his “Blighty” wound? No. Something
has passed a sponge across those tablets of memory—things that
happened afterwards. Now and again at Divisional banquets officers
try to revive the spirit of those days and exchange yarns about
trench warfare and days of battle. It is queer how they remember
only the jokes, the laughable things, the comradeship, the thrill. The
horror has passed.
Something else has passed; the comradeship itself, between
officers and men, between all classes united for a time in common
sacrifice and service, annihilating all differences of rank and social
prejudice and wealth at the beginning of the war. It seemed then as
though nothing could ever again build up those barriers of caste. The
muddiest, dirtiest, commonest soldier from the slums or the factories
or the fields was a hero before whom great ladies were eager to
kneel in devotion and love, to cut away his blood-stained clothes, to
dress his wounds. In the canteens the pretty ladies slaved like
drudges to give cocoa or any comfort to “the boys” from the front. In
the trenches or in ruins under shell fire young officers wrote home
about their men: “They’re too splendid for words!... I am proud to
command such a topping crowd.... They make me feel ashamed of
things I used to think about the working man. There is nothing too
good for them.” The British Government thought so too, and
promised them great rewards—“homes for heroes,” good wages for
good work, “a world safe for democracy.”
Ten years after, the classes have fallen apart again. The old
hostilities between Capital and Labour have been revived with
increasing bitterness in many minds. The old barriers have been
rebuilt in many countries. For a time, even in England, there was a
revolutionary spirit among the men who had served, and a sense of
fear and hostility against those who had said that nothing was too
good for them. “Our heroes” became very quickly “those damned
Socialists,” or those “dirty dogs” who are never satisfied, or those
lazy scoundrels who would rather live on the “dole” than take an
honest job. The men who had saved England were suspected of
plotting for her overthrow, subsidised by Russian money and
seduced by the propaganda of a secret society inspired by the spirit
of Anti-Christ.
Ten years after the closing up of ranks, the surrender of self
interest, and a spiritual union, England is again seething with strikes,
industrial conflict, political passion, and class consciousness. There
are still a million and a quarter unemployed officially registered in
Great Britain, and half a million more not on the registers and worse
off. Instead of “homes for heroes” the working people in the great
cities are shamefully overcrowded. In the agricultural districts of
England young men who fought in the Last Crusade and marched
with Allenby to Jerusalem, or those boys who left their fields in ’14
for the dirty ditches in Flanders—for England’s sake—are getting
twenty-five shillings a week, upon which a single man can hardly live
and a married man must starve. And ten years after they poured out
their blood and treasure without a grudge, without reservation, first in
the field and last out of it, the old “quality” of England or their
younger sons are selling up their old houses to pay taxes which are
extinguishing them as a class, depriving them of their old power and
prerogatives, and changing the social structure of the nation by an
economic revolution which is almost accomplished. On both sides
there is bitterness, a sense of injustice, and an utter disillusion with
the results of victory.
Looking back upon the years after the war, one sees that the
idealism, which for a little while might have changed the face of the
world if there had been great and noble leadership, fell with a crash
in many hearts because the interpreters of the Peace Treaty were
appealing not to the highest but to the lowest instincts of humanity;
to greed rather than justice; to vengeance rather than reconstruction;
to lies rather than truth. If only there had been one great leader in the
world who had cried: “We were all involved in this crime against
humanity, although Germany’s guilt was greatest; let us in the hour
of victory put vengeance on one side and so shape the peace that
the common folk of the world will have a better chance of life,” I
believe that in the time when the agony was great and the wounds
were still bleeding the hearts of people would have leapt up to him.
They would have responded if he had pleaded for generosity to the
defeated nations, if he had refused to punish the innocent for the
guilty, if he had asked them to forego the pound of flesh demanded
in the name of Justice, to forget the horror of the past, to escape
from it together, to march forward to a new chapter of civilisation not
based on standing armies, balances of powers, and cut-throat rivalry,
but upon new ideals of international law, business, common sense,
and Christian ethics.
People will say—do say—“It would have been weakness to let the
Germans off. They deserved to be punished. They would have made
a peace of terror, if they had had the chance of victory. There is
Justice to be considered. Justice demands its due, or God is
mocked.”
That is all true. It would have been weakness to let the Germans
off, but the surrender of their Fleet, the destruction of their Army, the
enormous sum of their dead was not a “let off.” They were broken
and punished, in pride and in soul. They would have made a peace
of terror? Yes, that is certain, and they would have aroused,
intensified and perpetuated a world of hate by which later they would
have been destroyed. Their war lords would have made a worse
peace than this of ours; but that is no argument why we should have
imitated their methods and morals.
On the Eastern side of Europe Russia was cut off from the family
of nations and lay prostrate. Civilisation itself had gone down there in
anarchy and misery, and its new government of Bolsheviks were
ruling over a hundred million people, hungry, diseased, stricken,
crushed in spirit, weak in body, overcome by melancholy and inertia.
They had broken first under the strain of war. Four million of their
men had died in the fields of slaughter and their labour had been
taken from the fields. Corruption beyond words, treachery in high
places, inefficiency amounting to murder, had aroused a spirit of
revolt amongst soldiers sent forward without arms to fight against
men with whom, individually, they had no lasting cause of quarrel;
peasants like themselves, gun-fodder like themselves, for ambitions
and hatreds which they did not share. They turned to rend their own
leaders and made a pact at any price with the enemy outside. All the
explosive forces of passion which had been stored up in centuries of
tyranny by a brutal Tsardom and its Governors burst out against its
present representatives, although the last Tsar was a gentle man
who loved his people. Old dreams of liberty, new philosophies of
democracy, united for a time to overthrow the Government and all its
powers. Revolution, bloody and cruel, raged in Russia, and the beast
leapt up in peasant minds. Kerensky tried to control this anarchy but
was swept on one side like a straw by stronger forces. Lenin and his
crowd took command, and their new philosophy of Communism, fair-
sounding, theoretically righteous, based upon the principles of
equality and brotherhood and peace, put a spell upon the simple
minds of the Russian folk. All opponents, critics, doubters, were
destroyed relentlessly. Lenin and his friends, having taken command
of the new machinery of Government by Soviet committees, were in
supreme power over a people unarmed, half-starving, and
submissive to those who had broken their old chains. It was some
time before the Russian folk were aware of the fetters which
enslaved them, and of a tyranny over their minds and bodies more
ruthless than that of Tsardom. They were denied freedom of speech,
freedom of knowledge, freedom of movement. The newspapers
published the news of the world according to Lenin. The schools
taught economic history according to Karl Marx and world history
according to Soviet philosophy. Trotsky fashioned a Red Army in
which discipline was more severe than under the Grand Duke
Nicholas. The prisons were filled with people of all classes who
came under the notice of the secret police. Execution became a
habit. There was a Reign of Terror undoubtedly as bad as that of the
French Revolution of 1793.
For a time the people as a whole were keyed up to a new
enthusiasm for what they believed to be a democratic system of
Government by attacks from the “White Armies” of the old Royalists,
financed, armed and organised by foreign powers, and especially by
France and Great Britain. As Republican France had risen against
the armies of the emigrés, so Soviet Russia rallied against the
armies of Koltchak, Denikin, Wrangel and others, and defeated them
overwhelmingly. After that the Reign of Terror abated somewhat,
internal revolt died down, and the gospel of Communism was seen
at work in conditions of peace.