PREVIEW ACTIVITY Fluentize, LLC. Copyright 2023. For use only with license.

Google Assistant Call (A2)

PAGE 1

Describe the type of phone call you think is happening below. Who is it between?
PART 1
What are they arranging? What kind of information do you think they’re exchanging?

PART 2 Discuss the questions below about making reservations.

1 Why do people make reservations at restaurants?

2 Other than at a restaurant, where else do people make reservations?
3 How often do you make reservations at restaurants?

PART 3 Match the verb + noun collocations with their definitions below.

1 to book a table a. to look and see if there is a free table or not

2 to check availability b. to agree or check that certain details are true
3 to confirm information c. to inform that you can’t keep a reservation
4 to send a notification d. to make a reservation at a restaurant
5 to cancel a reservation e. to deliver a message/information

PART 4 Who does each action in Part 3 above: the caller or the restaurant worker?

THE CALLER THE RESTAURANT WORKER

GOOGLE ASSISTANT: Fluentize, LLC. Copyright 2023. For use only with license.
MAKING A RESERVATION Google Assistant: Making a Reservation (A2)
PAGE 2

PREVIEW DISCUSSION

Do you know what a voice-controlled assistant

is? If so, what can it do? Have you ever used one?
If so, what did you use it for?

VIEWING ACTIVITY

List the sequence of events in order. One event doesn’t happen! The first one has
PART 1
been done as an example.

4 Google Assistant sends Anna a notification confirming her reservation.

2 Google Assistant calls the restaurant to make a reservation.
1 Anna asks Google Assistant to make her a restaurant reservation.
N/A Anna asks Google Assistant to cancel her reservation.
5 Anna arrives at the restaurant with her partner.
3 The restaurant worker confirms some information and checks their availability.

Write the correct numbers for each sentence. Listen to the video again to check
PART 2
your answers.

0:05 1 Anna wants Google Assistant to book a table for 2 people.

0:17 2 Google Assistant needs 15 minutes to update Anna on her
reservation.
0:36 3 Google Assistant asks the restaurant worker if it can book a table for a
client on Tuesday, the 12 th.

0:42 4 The restaurant doesn’t have a table at 7 PM, but it has one
available at 8 PM.
1:02 5 Google Assistant confirms that 8 PM is fine.
VIEWING FOLLOW-UP 1 Fluentize, LLC. Copyright 2023. For use only with license.
Google Assistant: Making a Reservation (A2)
PAGE 3

PART 1 Discuss the questions below.

1 How useful do you think this virtual assistant technology is?

Would you use it? Why or why not?

2 Have you ever made a reservation over the phone in English? If so,
how did it go?

Choose the correct preposition of time used in the conversation below between
PART 2
Anna (A) and her Google Assistant (G).

A: Hey Google, book a table for two at El Cocotero on / around

Tuesday in / at 7:00.
G: Just in case that’s not available, can I try between / from 7 and 8
PM?
A: Sure.
G: All right. I’ll call to book under your name and phone number, and I’ll
update you to / in the next 15 minutes. Is that okay?
A: Perfect, thanks.

Match each preposition of time below with its usage/function (Write a, b, c, d, or e).
PART 3
After matching, check your answers from Part 2. Which one wasn’t used?

1 on + d a. a specific time of the day

2 at + a b. duration of time until something happens
3 between + e c. an estimated or approximate time (not precise)
4 in + b d. a specific day of the week (or date)
5 around + c e. a time in the middle of two separate times

Discuss the questions below using prepositions of time. Use each preposition of
PART 4
time from Part 3 at least once.

1 When do you usually eat breakfast, lunch, and dinner?

2 When are the restaurants, cafes, or pubs in your city/area usually the busiest?
3 When will you eat your next meal?
VIEWING FOLLOW-UP 2 Fluentize, LLC. Copyright 2023. For use only with license.
Google Assistant: Making a Reservation (A2)
PAGE 3

Choose the correct phrases to complete the dialogue between the restaurant
PART 1
worker (R) and Google Assistant (G).

get their name see Anna let me check

book a table help you come in

R: El Cocotero. How may I help you ?

G: Hi, I’m the Google Assistant calling to make a reservation for a client. This
automated call will be recorded. Can I for Tuesday the 12th?
R: Ok, cool. And how big is the party?
G: It’s for two people.
R: Great. And when do they want to ?
G: Tuesday, at 7:00 PM.
R: Ok, . I don’t have 7:00, but we can do 8:00.
G: Yeah, 8:00 PM is fine.
R: Perfect. And can I ?
G: The first name is Anna.
R: Ok. We’ll Tuesday. Thank you.

Imagine Anna asks Google Assistant to cancel her reservation. Write verbs to
PART 2
complete the dialogue between the restaurant worker (R) and Google Assistant (G).

R: El Cocotero. How may I help you?

G: Hi, it’s Google Assistant. I for the trouble, but I’m calling to
cancel my client’s reservation.
R: Ok, no worries. I forgot who you called for. Can I for the name?
G: Sure, it’s under the name Anna.
R: Ok, I’ll cancel it. Would you like to it to another time?
G: I think she just wanted to cancel it, but I’ll ask her. If so, I’ll call back to
you know.
R: Ok, sounds great. We to hear back. Bye for now!
G: Thank you as well, bye.
MAKING A RESERVATION Fluentize, LLC. Copyright 2023. For use only with license.
Google Assistant: Making a Reservation (A2)
PAGE 5

STEP 1: CHOOSE A RESTAURANT

• Think of a restaurant you like and write the name of it below.

• Imagine you want to make a reservation at this restaurant.
• Write the details of your reservation below.

RESTAURANT NAME: TIME:

DAY & DATE: PARTY SIZE:

STEP 2: MAKE A RESERVATION

• Tell a classmate/your teacher only the name of the restaurant you chose.
• Take one of the roles below and do the role play. Then switch roles and repeat.

STUDENT A: CALLER STUDENT B: RESTAURANT WORKER

• Call the restaurant you chose.
• Ask to make a reservation.
• Answer any questions the
restaurant worker asks.
• Thank the restaurant worker.
• Use prepositions of time!
• Answer the call and respond to
the reservation request.
• Ask/Confirm the date, time, party
size, and the name.
• Confirm if the reservation is
possible or not.

STEP 3: CANCEL THE RESERVATION

Take one of the roles below and do the role play. Then switch roles and repeat.

STUDENT A: CALLER STUDENT B: RESTAURANT WORKER

• Call the restaurant back. • Answer the call.

• Cancel the reservation. • Respond to the caller’s request.
• Answer any questions. • Ask the caller questions to confirm.
QUIZ & REVIEW ACTIVITY Fluentize, LLC. Copyright 2023. For use only with license.
Google Assistant: Making a Reservation (A2)
PAGE 6

PART 1 Answer each question below according to the information in the video.

1 What happens during the call in the video?

2 What kind of specific information is exchanged during the call?
3 What happens after the call?

PART 2 Write the prepositions of time that are used in the conversation below.

A: Hey Google, book a table for two at El Cocotero Tuesday

7:00.
G: Just in case that’s not available, can I try 7 PM and 8 PM?
A: Sure.
G: All right. I’ll call to book under your name and phone number, and I’ll
update you the next 15 minutes. Is that okay?
A: Perfect, thanks.

Write some verbs that could fit the phrases below related to making reservations.
PART 3
Then try to define each one in your own words.

1 to a table
2 to availability
3 to information
4 to a notification
5 to a reservation

LESSON REFLECTION:

Discuss the topics below about the lesson.

1 Did you learn or use any new vocabulary or phrases in this lesson? If so, what?
2 Did you learn anything new about reservations or Google Assistant? If so, explain.
3 What did you enjoy about the lesson?
4 Is there anything you found difficult about the lesson?