IBM Storage Expert Care Level 2 Quiz Attempt review

IBM Storage Expert Care Level 2 Quiz: Attempt review https://learn.ibm.com/mod/quiz/review.php?attempt=3108544&cmid=...
IBM Storage Expert Care Level 2

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Started on Friday, May 24, 2024, 10:44 AM
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Completed on Friday, May 24, 2024, 10:45 AM
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Question 1
Incorrect
Points out of 1.00
Your client is interested in the IBM Storage Expert Care service

because of IBM’s demonstrated history of service delivery,
support, and reliability. Clients may choose the level of support
they require for the duration they need. How many years of
service can be purchased?
Clients can select any number of years of IBM Storage

Expert Care services.
Clients can select up to 4 years of IBM Storage Expert 

Care services.
Clients can select 3 or 4 years of IBM Storage Expert Care

services.
Clients can select up to 5 years of IBM Storage Expert Care

services.
1 z 17 24.05.2024, 16:49
Question 2
Incorrect
Points out of 1.00

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IBM offers flexible support options when a client purchases

select IBM Storage products including the IBM FlashSystem
50x5, 5200, 7200, 7300, 9200, 9500, 9500 LMC,
DS8000, TS7700, Diamonback, and IBM Fusion HCI (hyper-
converged infrastructure). What IBM Storage Expert Care
service tiers are available for the IBM Fusion HCI platform?
Basic, Advanced and Premium 

Basic and Premium
Advanced and Premium
Basic and Advanced
Question 3
Incorrect
Points out of 1.00
IBM Storage Insights Pros tool provides an unparalleled level of

visibility across a client’s storage environment to help them
manage complex storage infrastructures and make cost-saving
decisions. What other bene�ts do clients gain with this tool?
Improved capacity planning, decreased storage utilization,

and performance monitoring.
Improved capacity planning, decreased storage utilization,

and enhanced performance monitoring.
Decreased capacity planning, increased storage 

utilization, and enhanced performance monitoring.
Improved capacity planning, increased storage utilization,

and enhanced performance monitoring.
2 z 17 24.05.2024, 16:49
Question 4
Incorrect
Points out of 1.00

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IBM has bundled services for the IBM Storage Expert Care for
IBM FlashSystem 7300 Advanced tier. What services are
included with the Advanced tier?
IBM Hardware Maintenance, Enhanced response time, IBM

Remote Code Load, and Predictive Support with IBM
Storage Insights Pro.
IBM Hardware Maintenance, IBM Support Line for 

Storage, IBM Storage Technical Account Manager, and
Predictive Support with IBM Storage Insights Pro.
IBM Hardware Maintenance, IBM Support Line for Storage,

IBM Storage Virtualize, and Predictive Support with IBM
Storage Insights.
IBM Hardware Maintenance, IBM Software Maintenance,

IBM Support Insights Pro, and Predictive Support with IBM
Storage Insights.
3 z 17 24.05.2024, 16:49
Question 5
Incorrect
Points out of 1.00

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With IBM Storage Expert Care Premium tier, you gain dedicated
support from an IBM Storage Technical Account Manager (TAM).
What support is provided by the TAM?
The TAM is a single point of contact only to resolves

problem if there is an issue.
The TAM focuses only on developing proactive code

roadmap recommendations.
The TAM focuses on a successful product installation 

and host a post-installation welcome call to direct you
to other support contacts.
The TAM focuses on proactive actions to prevent issues

before they occur and a single point of contact for problem
resolution.
Question 6
Incorrect
Points out of 1.00
IBM Storage Expert Care services have been made available for
select IBM Storage system products and new machine type
models will be included when announced. IBM Storage Expert
Care Services are available for the IBM FlashSystem excluding
what machine types?
IBM FlashSystem 7200 (machine type 4664), and IBM 

FlashSystem 9200 (machine type 4666).
IBM FlashSystem 7200 (machine type 2076), and IBM

FlashSystem 9200 (machine types 9846 and 9848).


4 z 17 24.05.2024, 16:49
Question 7
Incorrect
Points out of 1.00

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You’re talking to the CIO and they tell you that they don’t want
any code updates done remotely. They ask you if there is
another way where IBM can upgrade their code. You tell them
what?
Onsite Code Load can be selected with IBM Storage Expert

Care Premium as an optional Feature Code, for an
additional charge.
Onsite Code Load can be selected with IBM Storage Expert

Care Premium as an optional Feature Code, for no
additional charge.
Onsite Code Load is not included with IBM Storage Expert

Care Premium and an exception request would need to be
completed.
Remote Code Load is included with IBM Storage Expert 

Care Premium, there is not an option to add onsite for
an additional charge.
5 z 17 24.05.2024, 16:49
Question 8
Incorrect
Points out of 1.00

Back Next
IBM Software Maintenance services, also known as subscription

and support, provides subscriptions, �xes and code defect
support. What IBM Storage Expert Care for IBM
FlashSystem service tiers include IBM Software Maintenance?
IBM Storage Expert Care Basic and Advanced tiers for 

select IBM FlashSystem models.
IBM Storage Expert Care Basic tier for select IBM

FlashSystem models.
IBM Storage Expert Care Premium tier for select IBM

FlashSystem models.
IBM Storage Expert Care Advanced and Premium tier for

select IBM FlashSystem models.
6 z 17 24.05.2024, 16:49
Question 9
Incorrect
Points out of 1.00

Back Next
If a hard disk drive (HDD), solid-state drive (SSD), or flash

memory becomes damaged the defective media components
typically become the property of the manufacturer. IBM Media
Retention Services permits clients to retain flash memory or
hard drive devices that are being replaced as part of an IBM
service action. How can the clients purchase this service?
IBM Media Retention Services is a complementary service

to IBM Storage Expert Care and is available to purchase as
a separate contract.
IBM Media Retention Services is included with IBM Storage

Expert Care and is available to purchase as a separate
contract.
IBM Media Retention Services is included with the IBM 

Storage Expert Care Advanced and Premium tier.
IBM Media Retention is a complementary service to IBM

Storage Expert Care and is available to purchase under the
same contract.
7 z 17 24.05.2024, 16:49
Question 10
Incorrect
Points out of 1.00

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Your client usually purchases IBM Hardware Maintenance

services for their IBM Storage products. They plan on
purchasing a new IBM FlashSystem. IBM Storage Expert Care
service tiers were designed to be easily selected at the point of
sale through what means?
IBM designed this service to make it easier for proposals to

be created from a single system in Conga.
IBM designed this service to make it easier for 

proposals to be created from a single system in CHIS.

be created from a single system in ISAT.

be created from a single system in eCon�g.
8 z 17 24.05.2024, 16:49
Question 11
Correct
Points out of 1.00

Back Next
The IBM Storage Expert Care service and support bundle is pre-
priced and designed to be a simpler process for selecting and
contracting service for the IBM FlashSystem 9200. What
services are included in the IBM Storage Expert Care Premium
tier?
IBM Hardware Maintenance, IBM Software 

Maintenance, Predictive Support with IBM Storage
Insights Pro, IBM Storage Technical Account Manager,
Enhanced response time, and IBM Remote Code Load
upgrade.

Predictive Support with IBM Storage Insights Pro, IBM
Storage Technical Account Manager, IBM Media Retention
Services, and IBM Remote Code Load upgrade.

IBM Storage Insights, IBM Storage Technical Account
Manager, Enhanced response time, and IBM Remote Code
Load upgrade.

IBM Storage Technical Account Manager, Enhanced
response time, and IBM Remote Code Load upgrade.
9 z 17 24.05.2024, 16:49
Question 12
Correct
Points out of 1.00

Back Next
An IBM Storage Technical Account Manager (TAM) is a highly

specialized subject matter expert with deep technical expertise
on IBM Storage platforms who can provide signi�cant value to
an organization. What does the TAM plan for client success
include?
Quick start, single point of contact, code currency,

knowledge sharing, and ultimate client advocate.
Quick start, single point of contact, code currency, 

critical issue prevention, knowledge sharing, and
ultimate client advocate.
Welcome call, single point of contact, remote code support,

proactive support, and knowledge sharing.
Welcome call, single point of contact, code currency, issue

prevention, knowledge sharing, and ultimate client
advocate.
Question 13
Incorrect
Points out of 1.00
A client needs an enterprise-grade storage solution and decides

to purchase several IBM Storage Fusion HCI (hyper-converged
infrastructure) storage units. When would you recommend, they
purchase IBM Storage Expert Care services?
At the point of sale
After the warranty ends
When the systems are 2 years old 
During the warranty period
10 z 17 24.05.2024, 16:49
Question 14
Correct
Points out of 1.00

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A client wants to optimize the reliability of their IBM

FlashSystem storage and needs 24x7 hardware and software
maintenance support. What IBM Storage Expert Care service
tier include these services?
IBM Storage Expert Care Advanced tier only
IBM Storage Expert Care Basic or Advanced tier
IBM Storage Expert Care Premium tier only
IBM Storage Expert Care Advanced or Premium tier 
Question 15
Correct
Points out of 1.00
Your client is refreshing their datacenter and has decided to

purchase the IBM FlashSystem storage platform. They are
interested in a personalized service and support experience that
includes a dedicated technical account manager to provide
proactive and reactive hardware and software maintenance,
remote code load upgrades and continuous support monitoring.
What service tier do you recommend?
IBM Storage Expert Care – Advanced tier
IBM Storage Expert Care – Premium tier 
IBM Storage Expert Care – Advanced or Premium tier
IBM Storage Expert Care – Basic tier
11 z 17 24.05.2024, 16:49
Question 16
Incorrect
Points out of 1.00

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Remote Code Load (RCL) is a service provided with the IBM

Storage Expert Care Premium tier and allows for code updates
to be performed by remote support engineers. How many times
a year is the service provided?
Remote Code Load upgrades are provided when new 

code is available.
Remote Code Load upgrades are provided three times each

year.
Remote Code Load upgrades are provided once each year.
Remote Code Load upgrades are provided twice each year.
Question 17
Incorrect
Points out of 1.00
The IBM Fusion HCI (hyper-converged infrastructure) is expertly

designed, and purpose built to meet the compute and storage
needs of enterprise-grade container and AI workloads on Red
Hat OpenShift. Is Red Hat Open Shift included with IBM Fusion
HCI?
No, Red Hat Open Shift is included with the purchase of an

IBM Expert Care.
Yes, Red Hat Open Shift is discounted with an IBM Fusion

HCI product sale.
Yes, Red Hat Open Shift is included with an IBM Fusion 

HCI product sale.
No, Red Hat Open Shift is a prerequisite to purchase with an

IBM Fusion HCI product sale.
12 z 17 24.05.2024, 16:49
Question 18
Correct
Points out of 1.00

Back Next
A business you are working with has a service repair issue on

the IBM DS8000 R9.3 they purchased over a year ago. If they
did not purchase IBM Storage Expert Care services, can they
call IBM for support even without an existing support contract?
Yes, they can purchase IBM Hardware Maintenance at any

point after the warranty expires.
No, the base warranty for the IBM DS8000 R9.3 is 6

months.
No, the base warranty for the IBM DS8000 R9.3 is 1 

year.
Yes, the base warranty for the IBM DS8000 R9.3 is 2 years.
Question 19
Incorrect
Points out of 1.00
An IBM Storage Technical Account Manager (TAM) is assigned

when clients select the IBM Storage Expert Care Premium tier.
What set of deliverables is provided by the IBM TAM?
Welcome call, technical assessment, monthly activity 

reports, and monthly interlock.
Welcome call, technical support plan, quarterly activity

reports, and monthly interlock.
Welcome call, technical support plan, quarterly activity

reports, and quarterly interlock.
Welcome call, technical support plan, monthly activity

reports, and quarterly interlock.
13 z 17 24.05.2024, 16:49
Question 20
Incorrect
Points out of 1.00

Back Next
Your client isn’t sure they want to purchase IBM Storage Expert
Care. Can your client purchase IBM Hardware Maintenance for
their IBM FlashSystem 5045 as a separate support contract?
Yes, IBM Hardware Maintenance services needed beyond

the base warranty can be contracted separately from IBM
Storage Expert Care services.
Yes, IBM Hardware Maintenance services needed 

beyond the base warranty can be set up as a separate
hardware support contract.
No, IBM Hardware Maintenance services are only included

with the base warranty.
No, IBM Hardware Maintenance services can only be

purchased as part of an IBM Storage Expert Care contract.
Question 21
Incorrect
Points out of 1.00
Your client say they have in-house IT support staff and don’t
need to purchase IBM’s Storage Expert Care services. What
support is included in the base warranty of the IBM
Storage IBM Diamondback?
IBM Hardware Maintenance services for 1 year with 9x5

Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 90 days with 9x5

Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 1 year with 

24x7 Next Business Day IBM onsite limited.
IBM Hardware Maintenance services for 1 year with 9x5

Next Business Day IBM onsite limited and IBM Software
Maintenance for 1 year.
14 z 17 24.05.2024, 16:49
Question 22
Correct
Points out of 1.00

Back Next
You’re talking to a client, and they are considering purchasing a

new IBM FlashSystem 7300. You tell them that there is an
option for IBM Storage Assurance Perpetual contract only for
new system purchases. What are available contract durations?
Available for new hardware purchases for a duration of 3 or

5 years only.
Available for new hardware purchases for a duration of 

4 or 8 years only.
Available for new hardware purchases for a duration of 4, 6,

or 8 years only.
Available for new hardware purchases for a duration of 5 or

7 years only.
15 z 17 24.05.2024, 16:49
Question 23
Correct
Points out of 1.00

Back Next
Many clients rely on IBM to provide machine set up services.

Your client has selected the IBM FlashSystem 7200. Can the
client rely on IBM to provide machine set up?
Machine set up services can be selected with IBM Storage

Expert Care Basic and Advanced, in countries where
ServicePacs are available at no additional charge. If
ServicePacs are not available in the client’s local country,
these services can be purchased and delivered by Lab
Services.

Expert Care Premium in countries where ServicePacs are
available at no additional charge. The services will be
delivered by Lab Services.
Machine set up services can be selected with any IBM 

Storage Expert Care tier, in countries where ServicePacs
are available at an additional charge. If ServicePacs are
not available in the client’s local country, these services
can be purchased and delivered by Lab Services.

Expert Care Advanced, in countries where ServicePacs are
available at an additional charge. If ServicePacs are not
available in the client’s local country, these services are
available to be delivered by Lab Services.
16 z 17 24.05.2024, 16:49
Question 24
Incorrect
Points out of 1.00

Back Next
IBM Support Line provides comprehensive remote technical

assistance to help resolve installation, con�guration, and usage
ranging from interpreting product documentation to addressing
complex compatibility and interoperability problems. What
service tiers include IBM Support Line for Storage service?
IBM Storage Expert Care Advanced and Premium tiers 

for select IBM FlashSystem models.
IBM Storage Expert Care Basic and Premium tiers for select
IBM FlashSystem models.
IBM Storage Expert Care Basic, Advanced and Premium

tiers for select IBM FlashSystem models.
IBM Storage Expert Care Advanced tier for select IBM

FlashSystem models.
Question 25
Incorrect
Points out of 1.00
Your client says they have in-house IT support staff and don’t
need to purchase IBM’s Storage Expert Care services. What
support is included in the base warranty of the IBM
FlashSystem 9500?
24x7 same day, IBM onsite Repair for 1 year and IBM
Software Maintenance for 90 days.
9x5 same day, IBM onsite Limited for 1 year and IBM
Software Maintenance for 1 year.
9x5 next business day, IBM onsite Limited for 1 year 

and IBM Software Maintenance for 90 days.
24x7 same day, IBM onsite Repair for 1 year and IBM
Software Maintenance for 1 year.
17 z 17 24.05.2024, 16:49

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IBM Storage Expert Care Level 2 Quiz: Attempt review https://learn.ibm.com/mod/quiz/review.php?attempt=3108544&cmid=...

IBM Storage Expert Care Level 2

You must receive a score of 75% or higher on the quiz to complete

Points out of 1.00

Your client is interested in the IBM Storage Expert Care service

Clients can select any number of years of IBM Storage

Clients can select up to 4 years of IBM Storage Expert 

Clients can select 3 or 4 years of IBM Storage Expert Care

Clients can select up to 5 years of IBM Storage Expert Care

Points out of 1.00

IBM offers flexible support options when a client purchases

Basic, Advanced and Premium 

Advanced and Premium

Basic and Advanced

Points out of 1.00

IBM Storage Insights Pros tool provides an unparalleled level of

Improved capacity planning, decreased storage utilization,

Improved capacity planning, decreased storage utilization,

Decreased capacity planning, increased storage 

Improved capacity planning, increased storage utilization,

Points out of 1.00

IBM Hardware Maintenance, Enhanced response time, IBM

IBM Hardware Maintenance, IBM Support Line for 

IBM Hardware Maintenance, IBM Support Line for Storage,

IBM Hardware Maintenance, IBM Software Maintenance,

Points out of 1.00

The TAM is a single point of contact only to resolves

The TAM focuses only on developing proactive code

The TAM focuses on a successful product installation 

The TAM focuses on proactive actions to prevent issues

Points out of 1.00

IBM FlashSystem 7200 (machine type 4664), and IBM 

IBM FlashSystem 7200 (machine type 2076), and IBM

IBM FlashSystem 5200 (machine type 4662), and IBM

IBM FlashSystem 5200 (machine type 4662), and IBM

Points out of 1.00

Onsite Code Load can be selected with IBM Storage Expert

Onsite Code Load can be selected with IBM Storage Expert

Onsite Code Load is not included with IBM Storage Expert

Remote Code Load is included with IBM Storage Expert 

Points out of 1.00

IBM Software Maintenance services, also known as subscription

IBM Storage Expert Care Basic and Advanced tiers for 

IBM Storage Expert Care Basic tier for select IBM

IBM Storage Expert Care Premium tier for select IBM

IBM Storage Expert Care Advanced and Premium tier for

Points out of 1.00

If a hard disk drive (HDD), solid-state drive (SSD), or flash

IBM Media Retention Services is a complementary service

IBM Media Retention Services is included with IBM Storage

IBM Media Retention Services is included with the IBM 

IBM Media Retention is a complementary service to IBM

Points out of 1.00

Your client usually purchases IBM Hardware Maintenance

IBM designed this service to make it easier for proposals to

IBM designed this service to make it easier for 

IBM designed this service to make it easier for proposals to

IBM designed this service to make it easier for proposals to

Points out of 1.00