KLE Society’s

COLLEGE OF BUSINESS ADMINISTRATION, NIPANI.

(Affiliated to Rani Channamma University, Belagavi)

A PROJECT REPORT ON

“A Study on customer satisfaction with after sale services”

At

Nagshanti motors Pvt. Ltd, Belagavi

Submitted to

RANI CHANNAMMAUNIVERSITY, BELAGAVI.

In partial fulfilment of the requirement of Bachelor Degree in
Business Administration
By
MANOJ B. VANTAMURI
(REG.NO: B2016814)
BBA VI
SEMESTER

Institute guide. Organisation Guide

Prof. Sayali Awalekar Mr. Mahadev Patange

Year 2023
 K. L. E. Society’s
COLLEGE OF BUSINESS ADMINISTRATION
(B.B.A.)
Akkol road, 176/A, (Pharmacy College Campus.) College Code: 4331.
[Recognized by Govt. of Karnataka and Affiliated to R. C. U. Belagavi.]
NIPANI - 591 237. (Dist. Belagavi) Karnataka
E-Mail: klebcabba@gmail.com Websitewww.klebbanipani.com

CERTIFICATE

This is to certify that Mr. MANOJ B VANTAMURI Reg no: B2016814

Final year and he has successfully completed his Project Report on
“STUDY OF CUSTOMER SATISFACTION WITH AFTER SALES
SERVICE” at “NAGASHANTI MOTORS Pvt Ltd, BELGAVI. Under our
guidance and supervision during the year 2022-2023 submitted to RANI
CHANNAMMA UNIVERSITY in partial fulfillment of BBA course.

INSTITUTION GUIDE EXTERNAL GUIDE

PROF.SAYALI AWALEKER PROF.RANJU CHOUGALE

 DECLARATION

I declare Mr. Manoj B Vantamuri the undersigned, hereby declare that the Project Report
entitled “A STUDY ON CUSTOMER SATISFACTION AFTER SALES SERVICES” with
reference to “NAGASHANTI HERO MOTORS PVT LTD” is an independent research work
carried out by me under guidance of Prof: MAHADEV PATANGE. I have not copied from
any project submitted earlier to “RANI CHANNAMMA UNIVERSITY BELAGAVI”
understand that any such copy is liable to be punished in a way that the university Authority
deemed it.

Place: Belagavi (Mr. MANOJ B.VANTAMURI)

Date: Reg No: B2016814

 ACKNOWLEDGEMENT

Developing a project is not a single person’s efforts but it is a combined of a group of people.
So many contributions from different category of people are required to develop a project
successfully with all the functionalities fulfilled. During the development of this project, right
from initiation stage to implementation stage, so many people have helped us in doing these
right things in right time. We feel grateful to all the persons who helped us in studying the
topic, researching, developing and at last preparing the document.

I would like to take this opportunity to thank our Principal Prof. Ranju Chougule who gave
me this opportunity.

I am extremely obliged to the concerned people for giving me information. I would like to
thank Prof. Sayali Awalekar my institution guide and Mr. Mahadev Patange industry
guide who has helped me. My sincere thanks to all those who spared their precious time and
effort to help me in improving the quality of this project.

Place: Belagavi ( Mr. Manoj B Vantamuri)

Date: Reg No: B2016814

 EXECUTIVE SUMMARY

Hero Motocorp Limited is the world’s largest manufacturer of two wheelers. The Company
has four manufacturing facilities namely Dharuhera and Gurgaon in Haryana, Haridwar in
Uttarakhanda and Neemrana in Rajasthan. The company is based at new Delhi, India. The
company offers a range of bikes starting from CD Dawn, CD Deluxe, Splendor Plus,
Splendor NXG, Passion and Passion Pro. The 125 Cubic centimeter segment offers Glamour,
Super Splendor and Glamour F1. It also has an offering called achiever in 135 cubic
centimeter segment. In the 150 cubic centimeters and above the company offers brands like
Hunk, CBZ X – treme, Karzima and the Karizma ZMR. It also offers a 100 cubic centimeter
scooter, Pleasure. Hero Motocorp LTD was incorporated in January 19 th, 1984 under the
name Hero Honda Motors LTD. The company was established as a Joint Venture Company
between Honda motors Company of Japan and Hero Group.

In year 1983, they signed a Joint Collaboration agreement and formed the Company. The
Joint Venture between India’s Hero Group and Honda Motors Company, Japan has not only
created the Worlds single largest two-wheeler but also one of the most successful Joint
Ventures worldwide. In the year1985, the company commenced their commercial production
at Dharuhera plant in Haryana and introduced their first motorcycle CD 100 in the market. In
the year 1989, they launched new motorcycle model, Sleek in the market and in the year
1991, they introduced new motorcycle model, CD 100 SS in the market.
S. NO TABLE OF CONTENT PAGE NO
01 Introduction to the topic

02 Methodology

03 Analysis and Findings

04 Conclusion

05 Suggestion / Recommendation

06 Limitation of the study

 CHAPTER – 1
INTRODUCTION OF THE TOPIC
 CHAPTER – 2

METHODOLOGY
 CHAPTER-3

ANALYSING AND INTERPRETATION

CHAPTER – 4

CONCLUSION
 CHAPTER- 5
SUGGESTION/RECOMMENDATION
 CHAPTER – 6

LIMITATIONS OF THE STUDY