TECHNICAL SUPPORT REPRESENTATIVE

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CONTACT PERSON EDUCATION

Phone +91 9113107429
Email
2bhuyananurag@gmail.com
2003 - 2004
Address Electronics City,
Phase-2, Bengaluru,
Karnataka, 560100.
2005 - 2009 Bachelor of technology ( btech )
Silicon Institute of Technology, Bhubaneshwar, Odisha. (BPUT)
Electrical & Electronics Engineering Percentage - 75%
10+2 / XII / Intermediate , ( I.C.S.E. )
K.S.M.S, Jamshedpur Percentage - 73%
2001 - 2002 10 / X / Matriculation , ( I.C.S.E. )
K.S.M.S, Jamshedpur Percentage - 79%

PRO SKILLS EXPERIENCE

Aug 2021
MS Excel SENIOR RE P RE S E NT AT I V E
to
Concentrix India PvtLtd , Client - LENOVO
Present
Team Work Implemented problem solving skills and Customer centric attitude to
solve customer problems related to Lenovo laptops on a regular basis.
Communication (1.6 Years) Achieved highest Customer Satisfaction ( OSAT- 95% ) in the last
Quarter of 2021.
Received customer Appreciation on a regular basis
Adaptability

Laptop Technical
Trouble-shooting
Taking Responsibility
Willingness to Improve
LANGUAGE
English 70%
Jan 2021 CUSTOMER SERVICE REPRESENTATIVE
to Hinduja Global Solutions ( HGS ) , Client - Flipkart
July 2021
Handled Critical Social Media Escalation Ticket of Flipkart
Customers ( Woman and Child Safety Related )
(7 Months) Provided the best possible resolution to long standing issues of
customers by coordinating with various internal and external teams
Achieved high Level of customer Satisfaction by implementing
problem Solving and Negotiation skills.
May 2020 CUSTOMER SUPPORT EXECUTIVE
to
One Point One Solutions Pvt Ltd , Client - Xiaomi Laptops
Dec 2020

Hindi 90% Solved Technical problems faced by customers in their Xiaomi

(7 Months) Laptops .
A First Member of the Pilot Process Launched by Xiaomi
Oriya 80% Escalated to Service Center and coordinated to other internal teams
whenever required as per SOP