DAY-TO-DAY

- On my average day of work, I start the day off by checking my emails.

This way, I can verify demo’s that I requested from different facilities
download it then put in the specific folder dates and if there are need to
change or verify in EMR that will be submitted to the insurance for
reimbursement. I then look over my to-do list like what are the facilities
that assigned to me to input the schedules of the client or doctors in the
system. Afterwards, I spend most of my day coding a claims type in
procedure (CPT) codes as well as diagnosis while following the
instructions given by specific facility/specialty.

After second break, when all the to-do list is done. I need to check all the
drafts made by the coders, why it was on drafts and process it on my own
to reduce backlogs or delay of services. Most of the problems are
missing/unidentified demos, insurance, CPT/ICD codes, providers and so
on. Subsequently, I will create an email to request such issues to a
particular department.

We also do calls or answer a call of a client to resolve problem with the

insurances, follow-up payments/schedules and updating clients account
like demographics, insurance, or payments.

Then I was transferred in Quality department it was my responsibility to

check and filter each claim’s error or listened to recorded calls made by
the agent and the client to improve company’s reliability, durability, and
performance.

Better services equal happier customers and higher revenue.

WHAT IS EMR?

- digitized paper charts that include diagnoses, allergies, medical

histories, immunization dates, lab results, medications, and physicians'
notes. To store health information and patient records, schedule patient
appointments, remind doctors about lab results or any scheduled
activities, and communicate with patients online.