BSBTWK502 Ans Chanpreet Singh

BSB50420 Diploma of Leadership and Management
Assessment Tasks
Unit of BSBTWK502 Manage team effectiveness

Competency
This is a summative assessment. The learners need

Assessment Type adequate practice prior to undertaking the assessment.
Task 1 Knowledge Questions

Assessment Tasks
Task 2 Project Portfolio
Assessment Tool – BSBTWK502 Manage team effectiveness | Page 1 of 29

V1.0: May 2021, Approved: QAC
International College of Tasmania Pty Ltd trading as: TasCollege RTO Code:
45352 | CRICOS Code: 03683K
Introduction
The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Student User Guide. The Student Guide provides important
information for you relating to completing assessment successfully.
Assessment Requirements
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements,
performance criteria and foundation skills of this unit, including evidence of the ability to:
 manage the effectiveness of at least one work team. In the course of the above, the candidate
must:
 provide feedback to encourage, value and reward others
 model desired behaviour and practices
 encourage and foster shared understanding of purpose, roles and responsibilities
 support team to meet expected performance outcomes including providing formal and
informal learning opportunities as needed
 develop performance plans with key performance indicators (KPIs), outputs and goals for
individuals or the team which incorporate input from stakeholders
 communicate effectively with a range of stakeholders about team performance plans and
team performance
 evaluate and take necessary corrective action regarding unresolved issues, concerns and
problems raised by internal or external stakeholders.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the
elements, performance criteria and foundation skills of this unit, including knowledge of:
 impacts of group dynamics on team performance
 methods of establishing team activities including communication processes
 strategies that can support team cohesion, participation and performance

 strategies for gaining consensus

 issue resolution strategies.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the
conditions are typical of those in a working environment in this industry.
This includes access to:
 workplace documents relevant to team task objectives.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational
education and training legislation, frameworks and/or standards.

Version history
Versi Date Changes / Updates Approve

on d
1.0 May Contextualized and formatted assessment tool Managin
2021 g
Director

Assessment details
BSBTWK502 Manage team effectiveness the performance outcomes, skills and knowledge
required to lead teams in the workplace and to actively engage with the management of the
organization. For you to be assessed as competent, you must successfully complete two
assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

Assessment Task 1: Knowledge questions
Task Summary
 This is an open book test – you can use a various learning resources
 including online materials, student guide and other reference resources available at the
TasCollege to complete your task if required.
 You must answer all the 12 questions correctly and sufficiently.
 You must complete and submit an Assessment Cover Sheet with your assessment
submission.
 Write your answers in the space provided or you need to type and print a hard copy to
submit (as per your trainer /assessor advice).
 The assessment task is due on the date specified by your trainer/assessor.
 Any variations to this arrangement must be approved in writing by your trainer/assessor.
What do I need to complete this assessment task?
 Access to Student Guide, Reference Text Books, and other learning materials
 Access to the computer and the internet if you prefer to submit printed copy
If I get something wrong, what do I need to do?

 Consult with your trainer /assessor if your answers are marked unsatisfactorily and plan to
resubmit as per their feedback – either in writing or verbally.
What do I need to submit for this task?
 A complete file of all questions’ answers
Assessment submission
You must complete and submit an Assessment Cover Sheet with your work.
The assessment task is due on the date specified by your trainer/assessor. Any variations to this
arrangement must be approved in writing by your trainer/assessor.

Instructions
Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the
Student User Guide
 comply with the due date for assessment which your trainer / assessor will provide
 adhere with TasCollege’s assessment submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed assessment cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the
Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must fill up and submit the Assessment Coversheet with your assessment tasks
submission. A template is provided as a separate document packed in the Student Resources
Pack.

Question 1: Outline two benefits of good group dynamics on a team’s performance.

Answer : The crew dynamics are the most positive manner to use your employees' skills and
enjoy to their full capacity, that's one of the many approaches they are able to advantage your
commercial enterprise.
1. Extra Collaboration: When teams work together in greater casual and supportive surroundings,
greater levels of cooperation and collaboration are viable. Collaboration and participants who
believe in the decision-making process are more likely to agree to the decision itself. Since not all
decisions are the same, the decision-making process should fit the process to the decision being
made.
2. Quicker decision-making: As group participants are greater willing to listen to one another, they
are able to make choices quickly and more accurately. Work teams as a method for doing
business in organizations is becoming prevalent throughout the 1990’s. One of the applications of
teams is the area of knowledge work, where the actual product is knowledge, in terms of designs,
decisions, or information. Using work teams in knowledge work is difficult because the goals are
often fuzzy and output is difficult to measure.
3. Commitment: Success doesn’t just happen; it is created and requires hard work. Teamwork
increases one’s ability to perform and reach levels of success not reachable by an individual. The
greater the collaboration among the team, the greater success possible. High performing teams
require something from each member to both be successful and to maintain success. The
requirement from the team member is more than just a generic commitment to the team.
4. Better outcomes: A group that performs to its full capacity will certainly attain higher
consequences. They are extra focused on their goals. Team outcomes are comprised of two
elements: team performance and team viability.
5. Collaboration: Collaborating with others as part of a high-performing team is the key to

satisfying customers and increasing business success. Building the team and creating the
environment for success is much easier said than done.

Question 2: Provide examples of three causes of poor group dynamics.
1. Mission: The best leaders intentionally pursue worthy goals. Bad leaders prioritize their own
goals over the organization’s.
2. Morale: Fulfillment relies upon on high-quality worker morale. Poor group dynamics ruin
morale, and that they generate an environment in which their followers experience as though they
exist to actually act or react to the chaotic whims of their leader.
3. Performance: Individuals simply don’t work hard for leaders they don’t trust or respect.
4. Loyalty: Bad leaders are only loyal to themselves, and they fail to build any sort of enduring
loyalty amongst their followers.
5. Ethics: Toxic leaders are unethical and unprincipled. Their dishonesty can infect an organization
like a virus and lead to a corrupt culture.
6. Reputation and Recognition: Strong leaders are respected, loyal to their organization, and
faithful to their employees. Bad leaders are selfish and in time develop poor reputations for not
only themselves but the organization too.
The consequences of bad leadership are far-reaching and can be devastating. Organizations
should take swift and immediate action to root out toxic leaders. They should also institute
positive leadership development programs to groom their own “humble, balanced, and focused”
leaders.
Question 3: Explain why a team would need a team performance plan.
1: Placing the proper conditions: Before you begin, it’s critical to check the situations wherein
employee’s work. this is to avoid assumptions that a team is displaying poorer performance
because of their errors, whilst sincerely outdoor factors are affecting them. SO first and major,
ensure the entirety in your quit is exceptional.
2: Accurate: Your team contributors need to be able to quantify the limits of each aim. desires
which might be easy to measure include, for example, completing a training session and studying
a talent by a particular date.
3. Vital: Your team individuals must have a actual choice to reap every aim, which ought to be
linked to a bigger strategy. for example, each talent that individuals of your crew attempt to grasp
should be critical to the remaining goal they're working closer to.
4. Time management: Crew individuals will be able to meet their dreams on time with finishing
touch dates. An employee would possibly decide to get an administrative certification inside the
next six months.
5. Make the feedback regular: It’s been proven time and time again that regular feedback boosts
employee productivity. Scheduling them too few and far in between gives people less opportunity
to fix certain mistakes in time.

Question 4: Complete the table below to show how a performance plan can help overcome the
following scenarios:
The team is needs to complete a project by Deadline dates helps people stay targeted and
a certain deadline. correctly manage their time. Moreover, they
useful resource in excellent manage groups and
management have sufficient time to examine
finished projects for errors whilst cut-off dates
are nicely-deliberate.
The team members do not understand the It's possible that the group contributors
reason for undertaking the project or and assignment managers don't know
their own involvement in it. exactly what to expect from the
assignment. The project is doomed to
fail if the goals and targets aren't
certainly defined. There may be a
variety of confusion and chaos when
nobody understands the challenge's
what, why, and while.
The team members are a diverse group and A numerous team is a set of folks who come from
have many different outcomes in mind. unique locations and feature one-of-a-kind
They are struggling to organize abilities and paintings collectively to obtain
themselves as a team. company goals. Age, nationality, ethnicity,
spiritual upbringing, private history, expert
heritage, capabilities, gender, and political
options might all be exceptional.

Question 5: Provide at least two examples of formal and informal communications in the
workplace, by completing the table below:
Formal 1. Office meetings and Video Conferences:

Agendas and organizational issues are
discussed during scheduled meetings and if
anything, urgent staff can do video
conferences from their mobile phones or
home.
2. Social Media and Websites:
Communication via social media and
company websites are also very effective
as everyone is active on social media and
go through company websites to gather any
useful information from there managers
and higher hierarchy.
3. Notice boards: Company can also display
posters and newsletter on company
dashboards and notice boards as everyone
go through it while signing in and signing
off in office

Informal 1. Peer interactions: People in a company
conversing casually is a good example of
efficient informal communication.
2. Gossip Chain: Human beings speak
informally with one another in companies
through Gossip Chain conversations.
humans collected around him can also pay
attention rumors or information from one
individual.
3. Cluster Chain: A cluster chain is a
method of communication in which one
person may share information with a select
group of people, who will either keep the
information to themselves or share it with
their chosen group.

Question 6: In light of the Covid-19 pandemic and employees working from remote
locations, provide examples of two tools or techniques for creating collaboration between
team members.
1. IT Infrastructure: Employees need a personal computer that could get right of entry to our
agency's structures. Employees would possibly also want a keyboard, mouse and different
accessories to work from remote locations. More of that company should have a proper software
so that all the employees sitting at different locations can work on same portal which results in
company best and effective profitable outcome.
2. Security and Protection: When employees working in remote and far away locations, we need
to make certain that staff protection is similar to it is for your place of business or workplace.
Whether or not or not you want to set up a virtual non-public community (VPN) for introduced
security, observe the same login approaches to shield your work .We need to make sure our
clients are privy to what's going on so that they do not ought to miss an issue.

Question 7: Team leaders need to develop strategies to ensure that their team members
have input into planning, decision making and operational aspects of work. Describe at
least three strategies that can be used to accomplish this.
1. Promote possession: If team individuals have a sense of ownership over the task's fulfillment or
failure, they will work tougher and contributes greater to it. Open and honest conversation will
make sure that team individuals comprehend the task as very well as you do. Do not be afraid to
talk about the challenges you are waiting for or any other component of the activity. Your crew
participants may also view the undertaking as theirs rather than yours in case you try and control
it from the top down. Team leaders could be stimulated to make the assignment a success if
they're given the possibility to show off their capabilities and ideas.
2. Equal standings and equal with everyone: A few participants of the team are clearly assertive
and self-assured, even as others are naturally quiet and shy. Someone who is assertive and self-
confident might not usually have higher thoughts than a person who is reserved and quiet, but
assertive humans are much more likely to be heard and to have their ideas applied. Arrange your
conferences so that everyone has an same opportunity to talk so as to get the most from your
quieter members of the team. Provide humans ample time to completely specific their mind. Take
the time to assess each idea as objectively as you may, focusing at the concept itself in preference
to the personality of the group member making the thought. Don’t be too critical of a proposal if
you do not find it irresistible or determine no longer to use
3. Be a good role model: Set an instance for your crew contributors to follow contribute
enthusiastically to the assignment in all components. Keep a tremendous outlook and excessive
level of motivation poor remarks from the pinnacle can lower motivation and lower morale.
Make it clear which you are continually available to help work thru any troubles, listen to the
thoughts and tips of your team contributors, and contribute new thoughts and answers. Supply
yourself permission to unwind and have amusing, and use reward in place of complaint. Your
phrases and deeds have to contribute to the project's success because group members look to the
mission supervisor to set the tone for the whole project.
Question 8: Explain how to give constructive feedback to a team member.
1. Consciousness on the hassle and be unique: Whilst you inform an employee what they can do
higher, it is vital to provide an explanation for why as an example, in case you start a
communication via announcing, "You want to be getting to work earlier," you are assuming that
the worker is aware about the significance of being on time. Rather, recognition on the real issue
at hand and structure your comments round it. on this example, it is probably that clients are
being saved waiting.
2. Attention at the state of affairs instead of the person: With the aid of its very nature,
optimistic remarks specialize in results and goal observations, now not the worker's personal
characteristics. comments that is centered on the person is probably interpreted as an assault
primarily based on private emotions as opposed to statistics.
3. Make it timely: It’s best to give praise when an employee’s achievement is still fresh.
Timeliness is also important for negative feedback – except in a situation where an employee has
done something that makes you feel genuinely bad. In that case, it may be wise to wait until
you’ve ‘cooled off’ before taking it up with them. This will help to ensure that your feedback is
objective and not coloured by emotion.
4. Be sincere: If our tone and manner don't match the context of the feedback itself, we could send
out a mixed message that confuses our employee.

Question 9: Explain what is meant by reaching consensus in a team.

Consensus is when nobody disagrees. a particular definition of consensus may be
spelled out in a team's ground regulations or running agreements. while the definition is not clean
earlier, facilitators advise clarifying what consensus method during the meeting. The advocated
definition is "anyone can stay with and will guide this choice." Here are three tips I’ve learned to
help have productive, respectful conversations and open your mind to different perspective
1. Focus on the outcome.

When you get bogged down arguing about specifics, take the argument up as many levels as you
need until you find common ground.
For example, in the case of climate change, we could have both easily agreed that the environment is
important and we want to leave the world a better place for our kids. We just have different views on
how to get there. This is a great way to reset the conversation because you’re focused on discussing
the outcome rather than winning the argument.
2. Remember that differing views are important.

If everyone agreed on everything, the world would be a pretty boring place. But even more
importantly, differing ideas help to push society forward. They challenge us to think critically about
our own beliefs and come up with new solutions to problems.
So the next time you find yourself in an argument with someone, try to see it as an opportunity to
learn and grow rather than a chance to prove your point. You might just be surprised at how much
common ground you can find.
3. Separate emotion from logic.

A stressful argument can hijack the prefrontal cortex—the part of the brain responsible for critical
thinking and decision-making. When this happens, you go into “fight or flight” mode and become
more likely to react emotionally, think less creatively, and say things without thinking them through.

Question 10: Describe two strategies for reaching consensus in a team.
1. Introduce Multi-Voting
We’re all familiar with this method, having lived through elections and company meetings.
Voting is useful when you’re served with many options — but what happens when all options
get an equal number of votes? You get no conclusive decision.
2. Pinpoint Priorities
We’re usually able to prioritize our tasks, but when we’re placed in a group environment, it
becomes a little harder to rank and prioritize everybody’s tasks collectively.
The most common problem faced is that all managers think that their project should be
prioritized over than others’ — so how can we reach a resolution?
3. Ensure and Encourage Participation
Encourage participation from everyone at the start of the meeting. Right from the start of the
meeting, you should make it clear to your team members that participation is not just welcome
but an integral part of the decision-making process.

Question 11: Outline two ways that issues can be identified by team members.
1. Extreme Absenteeism: As it is real that some emergency situation circumstances are

unavoidable. However, when you are discussing laid-back days off, it is an issue. Mondays and
Fridays are particularly prominent days to "telephone in ill " even if the worker desires a
prolonged weekend break.
2. Continuously Missing out on Due dates: Äs if the due date that was initially establish isn't
really reasonable, staff member ought to state so ahead of time. When they settle on the due date,
it's their obligation to see it with. Sometimes, missing out on the due date when may be
reasonable if the individual has a lengthy background of offering top quality work on schedule.
3. Affect the Efficiency of Others: As if somebody is continuously requesting assistance from
various other staff member, he/she is disrupting the efficiency of the whole group. This provide
ought to be handled rapidly since it can result in major group disputes. The individual requesting
assistance may really feel that he/she is not obtaining the assistance his/her requirements while
others may really feel that they are being capitalized of.

Question 12: Describe three strategies a team leader can use to help resolve conflict in a team.
1. Conflict in Management: In the work environment, disputes are often unavoidable because of
the varied characters, work designs, and goals of the staff member Consequently, the capability
to deal with work environment disputes contributes to the Success of the company. The
distinctions in between management designs play a significant function in the advancement of
management designs.
2. Conflicts based upon jobs: Disputes occur when participants of a group depend upon each
other to total a particular job or job. When one participant of the group cannot total a job at the
office, it can make it more difficult for another participant to complete on schedule. For
example, if an Accountant shows up late to the workplace, it has a considerable effect on
another company, that can start showing up late to the work environment.
3. Workplace disputes: Disputes over work designs occur when staff member has various
methods of acting and functioning. In a business, for example, some staff member can total jobs
quickly and after that proceed to the following one, while others work gradually because people
with these functioning designs have various choices about ways to complete jobs or jobs, there's
dispute at the office.
4. Task-based Conflicts: These are conflicts when team members rely on their fellow members to
complete a particular task or project. If one team member fails to complete a task in the
workplace, it can affect the ability of another member to complete their task on time. For
instance, if an accountant arrives in the office when late, it hugely affects another employer
who can start arriving at the workplace when late.

Assessment Task 2: Project Portfolio
Task Summary
 This is a project work – you can use a various learning resources including online
materials, student guide and other reference resources available at the TasCollege to
complete your task if required.
 In this task, you are required to demonstrate your skills and knowledge by working
through a number of activities and completing and submitting a project portfolio.
 You must complete and submit an Assessment Coversheet with your assessment
submission.
 Write your answers in the space provided in the relevant templates or you need to type
and print a hard copy to submit (as per your trainer /assessor advice).
 The assessment task is due on the date specified by your trainer/assessor.
 Any variations to this arrangement must be approved in writing by your trainer/assessor.
What do I need to complete this assessment task?
 Access to Student Guide, Reference Text Books, and other learning resources and
information
 Access to the computer and the internet if you prefer to submit printed copy
 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access
 Project Portfolio template
 BSBTWK502 Simulation Pack.
If I get something wrong, what do I need to do?
 Consult with your trainer /assessor if your answers are marked unsatisfactorily and plan to
resubmit as per their feedback – either in writing or verbally.

What do I need to submit for this task?
 A complete file of project portfolio addressing all assessment requirements
Assessment submission
You must complete and submit an assessment cover sheet with your work. The assessment task
is due on the date specified by your trainer/assessor. Instructions
You must work through a range of activities and complete a project portfolio. Ensure that you:
 review the advice to students regarding responding to written tasks in the Student
User Guide
 comply with the due date for assessment which your trainer / assessor will provide
 adhere with TasCollege’s assessment submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed assessment cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must fill up and submit the Assessment Coversheet with your assessment tasks
submission. A template is provided as a separate document, packed in the Student Resources
Pack.

Activities
Complete the following activities:
1. Carefully read the following:
This project is about leading teams in the workplace and actively

engaging with the management of the organisation. You need to
demonstrate that you can manage the effectiveness of at least one
work team.
You can do this based on the assumption that you are the team
leader or manager of a team within the case study business provided
in the Simulation Pack for this unit or a business that you work for,
if applicable. It’s important that this business has organisational
objectives already developed.
Speak to your assessor to get approval if you want to base this on
your own business.
If you choose the case study business, you may select any of the
teams that form part of the organisation to base your project on.
You may assume the role of manager. If it is your own business,
then you may choose any team that forms part of your workplace
and in which you are involved.
Vocational education and training is all about gaining and

developing practical skills that are industry relevant and that can
help you to succeed in your chosen career. For this reason, basing
your project on real relationships with classmates or work
colleagues will mean that you are applying your knowledge and
skills in a relevant, practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio.

The steps you need to take are outlined below. Before you begin,
complete page 5 of your Project Portfolio.
2. Establish a team

Make sure you are familiar with the business you are basing this
assessment on and have read through the necessary background
information, policies and procedures that apply. For the case study
business, this is all of the documents included in the Simulation
Pack. If it’s your own business or a business where you are working
or are familiar with, it’s important at this step that you have your
business or case study approved by your assessor.
If you are using a real business, you will use your current team
members to base this project on. If using the case study in a
classroom or online situation, choose a group of at least three
students who will act as your work team throughout the project.
Open the Simulation pack, read through the case study and select
the team you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this
step, you will need to:
 Specify your work team, or specify which team your group
chose if you’re using the case study.
 Outline the roles of each member of the team. If you are using
the case study, each of you will have a turn to be the manager.
 State the purpose of the team
3. Establish team objectives
In a group round-table style discussion with your team and at least

one stakeholder present, outline all the tasks the team must do to
accomplish the expected outcomes.
The discussion should last for at least 15 minutes, but not more than
30 minutes. If you are using the case study, your assessor will
assume the role of stakeholder. If you are basing the project on your
workplace, the stakeholder might be a line manager or
any member of senior management.

Ensure that each team member has a turn to participate in planning the tasks, share
what they expect outcomes will be and decide as a team how performance will be
measured.
As a team, making sure consensus is reached:
 create a list of tasks to be undertaken
 allocate the tasks to the team members based on their strengths and abilities
 set the start and end date for each activity
 set the KPIs for each team member
4. Write a Performance Plan
Use the Internet to find an example of a Performance Plan. Use the

information you recorded in your Project Portfolio during the
previous activities to write your own Team Performance Plan and
attach it to your Project Portfolio at the end of Section1.
The written plan should include:
 The team vision or a team purpose statement
 Main tasks and responsibilities of each team member
 Performance measures/ Key Performance Indicators (KPIs)
 Start and end date for each activity
Complete Section 1 of your Project Portfolio and submit to your

assessor.
5. Facilitate team cohesion
Assume some weeks have passed and the team have implemented
their Performance Plan and are working on their tasks. It has come
to your attention that the team is not working cohesively and that
they are not sharing information and are
duplicating work.

In order to support your team in achieving their performance

outcomes, you will provide coaching on team cohesion and
collaboration. This will be a 10-minute session and you may use
slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will
have a turn to be the manager and present their coaching to the rest
of the group. If this is your own workplace, this will be the members
of your own team that you are providing coaching for.
The assessor will advise you of the date and time of your team
meeting so that you can prepare in advance.
Use your Project Portfolio to outline the main points and attach your
slides or links to the videos you use.
This can either be viewed in person by your assessor or you may

i
like to video record the session for your assessor to watch later.
Your assessor can provide you with more details at this step.
Make sure you follow the instructions above and meet the
timeframes allocated.

assessor.
6. Develop or modify policies and procedures
Despite your efforts to support your team through coaching, the

team is still struggling to work cohesively. One of the issues the
team identified is that one of the team members are not
performing their tasks and is using the Internet for personal
reasons during work hours. This is creating conflict within the
team.
You will address this concern by developing a policy for Internet
usage.

Use the Policy and Procedures Template provided for you in the Simulation Pack to
create an Internet Usage Policy within the context of the business you are basing
your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your
portfolio.
7. Facilitate teamwork
Assume three months have gone by. Have a meeting and allow each
team member to provide a 5–10-minute update on how their tasks
are going.
Take turns to assume the role as manager and do the following:
 give feedback to team members on team effort and contributions
 encourage team members to take responsibility for team
activities
 help to identifying work performance problems by addressing
each of the issues, concerns and problems identified by team
members
 help to resolve issues using your own problem-solving skills
Your assessor will be looking to see that you can:
 provide feedback to encourage, value and reward others
 model desired behaviour and practices
 encourage and foster shared understanding of purpose, roles and
responsibilities
 Adapt personal communication style to build positive working
relationships
As a team, brainstorm ways to address issues, concerns and
problems identified by team members. Outline a process for
addressing these concerns by deciding where and how
concerns should be raised and who should be involved.

Use your Project Portfolio to record this information.
This can either be viewed in person by your assessor or you may

i
like to video record the session for your assessor to watch later.
Your assessor can provide you with more details at this step.
Make sure you follow the instructions above and meet the
timeframes allocated.

assessor.
8. Communicating with line management
Develop an email to your line manager to address the main issue

raised by team members, namely that the team is still struggling to
collaborate and share information.
 Outline the issue
 Propose a solution
Attach this email to Section 3 of your Portfolio.
Assume that your line manager has responded to your email and
would like you to communicate the following information to the
team:
Line management would like the team to start using a new
software application to help the team collaborate. You have
approval to purchase a subscription to a collaboration tool such
as Dropbox, OneDrive or any tool that suits the context, and to
implement it.
Develop an email to the team to explain the decision and provide
the team with details about the change including when it will be
implemented.
Attach this email to Section 3 of your Portfolio.

9. Liaise with stakeholders
Schedule a meeting with the relevant stakeholders and prepare a

short presentation using your choice of software or application e.g.,
PowerPoint, Keynote, etc. The meeting should last for at least 15
minutes each and no more than 30 minutes.
If you are using the case study, your assessor will assume the role
of stakeholder. If you are basing the project on your workplace, the
stakeholder will be an internal or external party that has an interest
in the project.
Your presentation should contain an overview of how the project is
going.
Your assessor will be looking to see that you can:
 establishing open communication processes with diverse
stakeholders
 Address unresolved issues, concerns and problems raised by
stakeholders
 demonstrate effective communication skills including:
o Speaking clearly and concisely
o Using non-verbal communication to assist with
understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding.
Ask for feedback from relevant stakeholders and take notes.
Transfer this information to Section 3 of your Project Portfolio.

10. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project

Portfolio, answered all questions, provided enough detail as
indicated and proofread for spelling and grammar as necessary.
Submit to your assessor for marking.


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BSB50420 Diploma of Leadership and Management

Unit of BSBTWK502 Manage team effectiveness

This is a summative assessment. The learners need

Task 1 Knowledge Questions

Task 2 Project Portfolio

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 strategies for gaining consensus

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Versi Date Changes / Updates Approve

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Assessment Task 1: Knowledge questions

What do I need to complete this assessment task?

If I get something wrong, what do I need to do?

What do I need to submit for this task?

 A complete file of all questions’ answers

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Question 1: Outline two benefits of good group dynamics on a team’s performance.

5. Collaboration: Collaborating with others as part of a high-performing team is the key to

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Question 2: Provide examples of three causes of poor group dynamics.

Question 3: Explain why a team would need a team performance plan.

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Formal 1. Office meetings and Video Conferences:

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Question 8: Explain how to give constructive feedback to a team member.

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Question 9: Explain what is meant by reaching consensus in a team.

1. Focus on the outcome.

2. Remember that differing views are important.

3. Separate emotion from logic.

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Question 10: Describe two strategies for reaching consensus in a team.

3. Ensure and Encourage Participation

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1. Extreme Absenteeism: As it is real that some emergency situation circumstances are

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Assessment Task 2: Project Portfolio

What do I need to complete this assessment task?

 a suitable place to complete activities that replicates a business environment including a

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What do I need to submit for this task?

 A complete file of project portfolio addressing all assessment requirements

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1. Carefully read the following:

This project is about leading teams in the workplace and actively

Vocational education and training is all about gaining and

You will be collecting evidence for this unit in a Project Portfolio.

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3. Establish team objectives

In a group round-table style discussion with your team and at least

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4. Write a Performance Plan