Screening Question:

Do you USE a 2G feature phone?

Profiling Questions:
1. What is your name?
2. What is your Age, Sex?
3. How many members are in the family? Who all?
4. Which city do you reside in?

Survey Questions: Unaided

5. Which phone do you use? (Brand and specifications)
6. Which feature do you use the most in your phone? (List the features)
7. How much money do you spend on recharge? What is the frequency of recharge? (Fortnightly or
Monthly)
8. Do you use a memory card? (Please specify the reasons for usage)
9. (If they use memory card, ask)
What is the approximate amount of money spent per month for loading songs or movies on the
memory card?
10. What are the main challenges that you face using your phone? Please elaborate. (List the
challenges) - Probe to get as many replies on this as possible before moving to the next set of
questions.

11. Are there any specific features or functionalities that you wish your phone had? (List features)
12. What would you use High speed (4G) internet for if you had it on your current phone?

Survey Questions: Aided

13. Do you find it difficult to navigate through the menu options and settings? If yes, how do you think
it can be improved? (Bifurcate reasoning for yes and no)
14. Do you find it challenging to read and compose text messages on your phone? (Bifurcate reasoning
for yes and no)
15. How satisfied are you with the battery life? (State reasons, why?)
16. Are you satisfied with the durability and quality of your phone? (State reasons, why?)
17. Is storage of photos and music a problem with your current phone? (If yes, elaborate why?)

18. Do you feel the need to transfer files, data, or songs between your phone and other devices? If
yes, how do you do that? (State how?)
19. What is the price of your current phone and what is the range that you are willing to pay for your
next one?

20. NPS Score check – Basis your satisfaction on your current 2G, How likely are you to recommend
a 2G feature phone to a friend or family? ( On a scale of 0-10)
Sheetal Vanja
67 Femal
5 1 son his wife and their 2 kids
Mumbai

Nokia
calling

100-200
no
no

they cannot navigate through phone to search numbers of relatives as the screen is small and they have less knowledge of pho

Big screen and goodbattery

no because it is costly

yes they don’t know which buttons are for which settings

no
not much
yes it is durable

no

no

1500 no money to change it

2
ey have less knowledge of phone