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9-609-092
JUNE 25, 2009

ROBERT D. AUSTIN

JEREMY C. SHORT

rP
iPremier (A): Denial of Service Attack
(Graphic Novel Version)
October 16, 2008…

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________________________________________________________________________________________________________________

HBS Professor Robert D. Austin prepared the original version of this case, “The iPremier Company (A): Denial of Service Attack,” HBS No.
601-114. This graphic novel version was prepared jointly by HBS Professor Robert D. Austin and Professor Jeremy C. Short of Texas Tech
University. The authors gratefully acknowledge the contributions of Rachael Simmons (pencils), Will Terrell (inking), and Tessa Short (lettering)
in developing the case. The situation described in this case is fictional. Any resemblance to actual companies, offerings, or individuals is
accidental. HBS cases are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary
data, or illustrations of effective or ineffective management.

Copyright © 2009 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685,
write Harvard Business School Publishing, Boston, MA 02163, or go to www.hbsp.harvard.edu/educators. This publication may not be digitized,
photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard Business School.

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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yo
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No
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This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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January 12, 2009, 4:31 AM…

rP
yo
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tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
os
rP
yo
op
tC
No
Do

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

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yo
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No
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10

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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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11

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

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rP
yo
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No
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12

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
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yo
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No
Do

13

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

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rP
yo
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No
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14

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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rP
yo
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No
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15

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
yo
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No
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16

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
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rP
yo
op
tC
No
Do

17

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
yo
op
tC
No
Do

18

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
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rP
yo
op
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No
Do

19

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
yo
op
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No
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20

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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rP
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No
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21

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
yo
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No
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22

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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rP
yo
op
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No
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23

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
yo
op
tC
No
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24

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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rP
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25

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

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No
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26

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
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rP
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No
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27

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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No
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28

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860
 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

t
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29

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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30

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 iPremier (A): Denial of Service Attack (Graphic Novel Version) 609-092

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31

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
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 609-092 iPremier (A): Denial of Service Attack (Graphic Novel Version)

t
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rP
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32

This document is authorized for educator review use only by Bruno Soares, Porto Business School until Oct 2023. Copying or posting is an infringement of copyright.
Permissions@hbsp.harvard.edu or 617.783.7860