D.

Sugapriya
5/387-A, 2nd Street, Sri Thangam Avenue, Chennai-600069
: sugapriya380@gmail.com: +91 6374848214

Professional Summary:-
• Overall 4 years of IT experience as a senior associate in software testing.
• Working and good knowledge about banking operations environment.
• Good understanding a hands-on experience on customer queries and providing solutions to them based on banking
applications tool.
• Having knowledge in various banking applications software.

Career Progression: -

 BDO India LLP, Chennai September 2017 to March 2019

 Roles & Responsibilities

• Worked as a process associate for Australian banking process.

• Handled Mortgage process, investment properties and solar panel.
• Building relationship with clients and providing clients requirement.
• Using catchy words and making clients to avail the banking services.
• Worked on finacle, SRM-RLS, production citrix, Intellect collections, cheque book system.
• Worked on banking related account calculation through excel.
• Trained on handling banking database.
• Understand customer queries and problem solving.

 Collossus Pvt.Ltd, Chennai April 2019 to July 2019

• Worked as a process associate for Australian banking process.

• Providing best mortgage interest rate to clients.
• Implementing banking system to clients.
• Interacting with various client and understanding customer queries.

 Wipro, Chennai November 2019 to Till Present

• Worked as a senior associate for UAE banking process.

• I am currently working in trade finance, having knowledge in trade related products.
• Working in funded and non-funded products.
• Understanding and providing solutions to all business banking clients.
• Handling STL, LCD, LAI, TR products.
• Providing solutions by handling the bank software applications.
• Working on EXIMBILLS, BPM, Finacle.
• Having knowledge in LC, ELC, ILC, OBC, IND, GTEE.
• Will do outbound and inform clients regarding discrepancy using the banking applications.
• Actioning client’s queries addressed to the banking websites based on all banking related products.
• Handling customer mail and following up with the client to provide best service.
• Crosselling on various bank products to clients.
• Working with onsite team and addressing to them for critical issues.
• Providing billable to bank by making balance transfer, credit card cheque.
• Calculating customer creditability and providing various facilities of bank products.
 Academic Profile: -
• B.E in Computer Science Engineering, Alpha college of engineering, (2017) with 76 %

 My Personal Details: -
Husband Name : G.Bharathidasan
Permanent Address : 5/387-A, 2nd Street, Sri Thangam Avenue, Chennai-600069
Date of Birth : 12th May 1996
Language proficiency : English, Tamil, French

Place : Chennai Thanks,

Date : D.Sugapriya