HS - SGH - CAFMTEK - Technical Proposal - en 20052024

CAFMTEK – Smart Facilities Management Solution
Technical Proposal
VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 1 of 130

CAFMTEK BUSINESS PROPOSAL
Product Supply & Installation For:
Project Name:
Computer Aided Facilities Management System (CAFM)
Proposal Reference ID: HS-SGH_CAFMTEK_126
Product Name: CAFMTEK
Project Site: Riyadh, Saudi Arabia
CLIENT DETAILS
Company Name: Saudi German Group
Name: Engr. Adel Ahmad Bayazid
Designation: Group FMS Director
Email: aaobayazid@sghgroup.net
VIRGIN MOBILE DETAILS

Name: Reham Saleh Baazeem
Designation: Head of Legal
Email: r.baazeem.c@virginmobile.sa
Document Details:
Document
Rev No Issue Date Description of Change Revised By:
Version
1 20-May-2024 Technical Proposal V1.0 Usman Muhammad
CONFIDENTIALITY
The contents of this document are provided to the prospective client in confidence solely for the purpose of evaluating whether the implementation work
should be awarded to VIRGIN MOBILE.
The contents herein are the intellectual property of VIRGIN MOBILE. Any Non- VIRGIN MOBILE products mentioned in this document are the intellectual
property of the respective vendors.
Business examples, if any presented in this document, have been compiled from prior experience and are for illustrative purposes only.
Distribution of this document outside of the intended audience, or reproduction of its contents by any means requires prior written consent from VIRGIN
MOBILE.
VIRGIN MOBILE keeps the right to use the details of this project for PR and marketing purposes.

TABLE OF CONTENTS
CAFMTEK BUSINESS PROPOSAL.............................................................................................................................. 2
1. EXECUTIVE SUMMARY ...................................................................................................................................... 4
1.1 Proposal Submission Form .................................................................................................................... 4
1.2 About Us .................................................................................................................................................. 5
1.3 About Client ............................................................................................................................................ 9
2. General Experience ........................................................................................................................................ 10
3. The company’s experiences in the Middle East Region ................................................................................ 11
4. Project Implementation and Timeline .......................................................................................................... 32
4.1 Implementation Plan and Methodology ................................................................................................... 32
4.2 RACI Matrix ................................................................................................................................................. 33
4.3 Communication Plan .................................................................................................................................. 34
4.4 Resource Planning ...................................................................................................................................... 35
4.5 SLA Matrix.................................................................................................................................................... 36
4.6 Training Plan ............................................................................................................................................... 36
4.7 Project Phases............................................................................................................................................. 37
4.8 Technical Support Approach...................................................................................................................... 39
5. Technical solutions and system capabilities ................................................................................................ 41
5.1 Facility Management Automation ........................................................................................................ 41
5.2 FM Team Collaboration ........................................................................................................................ 44
5.3 Functional Requirements ..................................................................................................................... 56
5.4 Common Requirements in a Computer-Aided Facilities Management System ............................... 114
5.5 Integration Requirements .................................................................................................................. 120
5.6 Data Privacy ........................................................................................................................................ 128
5.8 Backup Framework ............................................................................................................................. 128
5.9 Monitoring and Maintenance ............................................................................................................. 129
5.10 Disaster Recovery ............................................................................................................................... 129
5.11 Offsite Backup Copies ......................................................................................................................... 130
5.12 Retention............................................................................................................................................. 130

1. EXECUTIVE SUMMARY
Proposal Submission Form
1.
2. 20-May-2024
3. Greetings,
4.
5. I am pleased to submit the enclosed proposal for CAFMTEK on behalf of Virgin Mobile KSA (VM). We have
carefully assessed the requirements outlined in your request for proposal and believe that our solution
meets and exceeds your expectations.
Yaarob Digitally signed by

Yaarob AlSayegh
AlSayegh Date: 2024.05.21

14:46:24 +03'00'
6. Yours sincerely,
7. Authorized Signature:
8. Name and Title of Signatory: Yaarob Al Sayegh– Chief Executive Officer (CEO)
9. Name of Firm: Virgin Mobile Saudi Consortium (“Virgin Mobile”)
10. Address: Al Moroj Tower Building, first floor - Olaya Street - Riyadh

1.2 About Us
Virgin Mobile Middle East and Africa has established a market-leading position across the Middle East and Africa
region, being the only mobile virtual network operator (MVNO) in the region. Virgin Mobile Middle East & Africa
(VMMEA) has experienced exponential growth and progress since it first entered the market in 2006. With a
shared vision of being the champion of mobile users across the Middle East and Africa region, we now serve
millions of customers across five markets: Saudi Arabia, UAE, Oman, South Africa and Malaysia and are firmly
positioned to take a leading role in the roll-out of more digital focused offerings.
Virgin Mobile Saudi Arabia is a locally owned and operated affiliate of the Virgin Mobile Group. We are on the
mission of Making Mobile Better and we are proud to serve customers across markets in Saudi Arabia. We’ve
designed a digital service that will give you an all-round amazing Virgin Mobile experience. Putting customers at
the heart of what we do and offering a connected experience – with Virgin Mobile you’re more than a customer,
you’re a member of something bigger. You’re part of a global family, a community, and a world of experiences.
Our people, our customers and our partners work together to make mobile better.
In Saudi Arabia, Virgin Mobile is recognized for Best Customer Experience and Improved Results in the Middle
East at G-SUMMIT Middle East 2018, reflecting our commitment to be a customer champion.
Our Services:
Classic Facilities Management Smart Facilities Management
Smart Washroom
SMART CLEANING
Traditional Cleaning Smart Cleaning
SMART SECURITY
Security+
Traditional Security Smart Watch
AI CCTV
SMART MEP CAFM IoT & BMS Asset

Traditional MEP
Management
Reservations
Housekeeping
Hospitality SMART HOSPITALITY
Concierge
Customer App
Guest Services
Sustainability SMART ENERGY & WASTE

Energy, Waste & Carbon Management &
MANAGEMENT Monitoring
Telecommunication Service
i. SIMs - Mobile Plans
ii. 5G Mobile Broadband
iii. International Calls
iv. International Roaming
v. Family Tag Devices

Smart Healthcare Solutions
Our Smart Healthcare Solutions refer to a range of innovative technologies and practices that aim to
improve the efficiency, accessibility, and quality of facility operations for the healthcare industry. These
solutions leverage advancements in digital technology, data analytics, and connectivity to enhance
streamline operations, and reduce costs.
CAFMTEK – Smart Facility Management Solution
IOTEK – Internet of Things

POWERTEK – Energy Management Solution
CARBONTEK – Carbon Emissions Calculator

SAFETEK – Health & Safety Solution
Client Commitment
Any successful business or service-oriented organization must have a delivery strategy that prioritizes
client commitment. In order to constantly meet and surpass clients' requirements and expectations
during their involvement with the organization, certain strategies, processes, and methodologies are
used. Building trust, maintaining long-term relationships, and ultimately succeeding in business
depend on a strong commitment to clients. Here are some essential components and guidelines for a
successful delivery strategy for client commitment:
• Understanding Client Needs

• Setting Clear Expectations
• Personalized Solutions
• Regular Communication
• Quality Assurance
• Timely Delivery
• Adaptability and Flexibility
• Problem-Solving and Conflict Resolution
• Continuous Improvement
• Feedback Loop
• Long-Term Relationship Building

1.3 About Client
Building on a long family legacy as medical pioneers in the Kingdom, Saudi German Health was founded
by the Batterjee family and has grown to become the leading private healthcare provider across the
Middle East and North Africa (MENA).
Saudi German Health is a representation of how far we have come, a celebration of our Saudi roots, our
international partnerships, our commitment to continued advancements, and a consolidation of our
healthcare and education infrastructure such as, Subspecialty Clinics, Mayo Clinic Care Network,
International Visiting Professor Program, Saudi German Academy, and more.

2. General Experience
Virgin KSA is commercially trading in telecommunications as well as Technology solutions for Operations,
Facilities, Building, Energy and Carbon Management.
Since its establishment in 2014, Virgin Mobile KSA has not only expanded its footprint in the Saudi market but
has also emerged as a pioneering force. Harnessing its esteemed global brand, the company entered the
telecommunications sector, introducing innovative mobile services facilitating to have elements such as IoT and
AI. This strategic integration positions Virgin Mobile KSA at the forefront of technological advancement in the
region.
In alignment with Saudi Arabia's environmental priorities, Virgin Mobile KSA champions sustainability initiatives,
including the use of non-plastic SIMs and eco-friendly packaging, contributing positively to the local
environment. The company's forward-looking approach extends beyond traditional services, by forwarding onto
cutting-edge technologies in near future to enhance user experiences and operational efficiency.
Addressing diverse consumer needs, Virgin Mobile KSA offers a spectrum of competitive mobile plans,
integrating cutting-edge technology, and delivering customer-centric services. The commitment to customer
satisfaction is further emphasized through a responsive support system, ensuring a seamless and technologically
advanced mobile experience for users in the Saudi market.
With a holistic strategy that combines a robust local market presence, a steadfast commitment to sustainability,
and a focus on cutting-edge technologies like IoT and AI, Virgin Mobile KSA solidifies its standing as a key player
in the dynamic telecommunications industry. This positioning is marked by innovation, environmental
consciousness, and an unwavering dedication to delivering advanced, customer-centric solutions.

3. The company’s experiences in the Middle East Region
Client: Neuroscience and Trauma Care Center - Jeddah Facility Advancement
Project Overview:
• Project/Site Name: Neuroscience and Trauma Care Center
• Services Provided: OPERATIONS MANAGEMENT SYSTEM USER LICENSE: 7nos.
• Number of total Assets/DATA POINTS: 3544 Assets
• Contract Term: 3 Years
Objective:
The Neuroscience and Trauma Care Center in Jeddah sought to enhance its facility management practices,
improve operational efficiency, and ensure a seamless environment for critical care through advanced
technologies.
Solution Provided:
The implementation of the Operations Management System, a cutting-edge Facility Management solution,
addressed the specific needs of the Neuroscience and Trauma Care Center. The solution comprised:

1. Cloud & Mobility Technology:
• Facilitated paperless operations and provided convenient access to the system.
2. Advanced Asset Management:
• A comprehensive module for tracking and managing 3544 assets efficiently.
3. Task Management Module:
• Streamlined task allocation and monitoring for improved operational workflows.
4. Audit Module:
• Enabled independent and intelligent inspections for quality assurance.
5. Smart FM Solutions:
• Implemented a customer-oriented FM App for an enhanced user experience, allowing users to

raise and track service requests.
6. Business Intelligence (BI) Dashboards:
• Customizable dashboards offering real-time insights for informed decision-making.
7. Customer Portal:
• Provided a dedicated customer portal access for operational and service visibility and
transparency.
Benefits Achieved:
• Operational Efficiency: Significant reduction in delays through streamlined processes.
• Cost-Effective Operations: Achieved cost-effectiveness within the 3-year contract term.
• Paperless Environment: Transitioned to a paperless operational framework.
• Customer-Centric Approach: Improved user experience through the application for efficient service
request management.
Conclusion:
The successful implementation of the Operations Management System at the Neuroscience and Trauma Care
Center in Jeddah signifies a significant step towards advanced and efficient facility management. By combining
modern technologies, cost-effectiveness, and a customer-centric approach, the center has set a new standard
for intelligent facility management solutions, ensuring a state-of-the-art environment for critical care.

Case Study: King Abdullah Pediatric Specialist Hospital - Jeddah Facility
Project Overview:
• Project/Site Name: King Abdullah Pediatric Specialist Hospital
Objective:
King Abdullah Pediatric Specialist Hospital in Jeddah aimed to revolutionize its facility management practices,
focusing on efficiency and creating an optimal environment for pediatric care through the integration of
advanced technologies.
Solution Provided:
The implementation of the Operations Management System, a comprehensive Facility Management solution,
addressed the unique requirements of King Abdullah Pediatric Specialist Hospital. The solution included:
• Facilitated efficient operations and provided easy access to the system through a tailored
Mobility App for the operations team.

• Deployed a comprehensive module for the meticulous tracking and management of 4902
assets.
• Streamlined task allocation and monitoring, enhancing operational workflows for the hospital.
4. Audit Module:
• Introduced an audit module for independent and intelligent inspections to maintain high-quality
standards.
• Customized Mobility App specifically designed for the operations team, optimizing workforce
efficiency and task management.
• Utilized customizable dashboards, offering real-time insights to facilitate informed decision-

making.
Benefits Achieved:
• Operational Efficiency: Realized a significant reduction in operational delays, streamlining processes for
enhanced efficiency.
• Cost-Effective Operations: Achieved cost-effectiveness within the stipulated 3-year contract term.
• Paperless Environment: Successfully transitioned to a paperless operational framework for

sustainability.
Conclusion:
The successful implementation of the Operations Management System at King Abdullah Pediatric Specialist
Hospital in Jeddah represents a substantial leap forward in the realm of intelligent facility management. By
leveraging modern technologies, prioritizing efficiency, and introducing tailored solutions for enhanced
workforce mobility, the hospital sets a new standard for optimizing operations and delivering superior pediatric
care.

Case Study: Historical Diriyah Roads & Infrastructure - Riyadh Cultural Legacy Maintenance
Project Overview:
• Project/Site Name: Roads & Infrastructure of Historical Diriyah, Riyadh
Objective:
The Roads & Infrastructure project in Historical Diriyah, Riyadh, aimed to enhance operational efficiency while
safeguarding the historical site's infrastructure. The focus was on integrating advanced facility management
solutions to ensure the seamless maintenance of this cultural legacy.
Solution Implementation:
The project deployed the Operations Management System, a comprehensive facility management solution
tailored to the specific needs of the Roads & Infrastructure project. The solution encompassed:
• Streamlined operations and provided accessibility through a dedicated Mobility App designed
for the operations team.

• Implemented a robust module for meticulous tracking and management of 2446 assets,
ensuring optimal upkeep of the historical infrastructure.
• Streamlined task allocation and monitoring, optimizing operational workflows for the project's
success.
4. Audit Module:
• Introduced an audit module to conduct independent and intelligent inspections, safeguarding

the historical site's integrity.
• Incorporated a customized Mobility App for the operations team, enhancing workforce
• Utilized customizable dashboards to provide real-time insights for informed decision-making,

contributing to the effective maintenance of the historical site.
7. Customer App Integration:
• Developed a dedicated Customer App, allowing stakeholders to actively participate in the

maintenance efforts and engage with the historical legacy.
Benefits Achieved:
• Operational Excellence: Achieved significant reductions in operational delays, ensuring efficient
processes for historical infrastructure maintenance.
• Cost-Effective Operations: Successfully maintained cost-effectiveness within the 3-year contract term.
• Cultural Legacy Maintenance: Ensured the ongoing preservation of Riyadh's historical legacy through
intelligent facility management practices.
• Paperless Environment: Successfully transitioned to a paperless operational framework, contributing to

sustainability goals.
Conclusion:
The successful integration of the Operations Management System at the Roads & Infrastructure of Historical
Diriyah, Riyadh, exemplifies a commitment to operational excellence while maintaining the cultural legacy. By
adopting modern technologies, emphasizing efficiency, and incorporating tailored solutions, the project
establishes a new benchmark for intelligent facility management. The inclusion of a dedicated Customer App
further engages stakeholders in the maintenance journey, ensuring the seamless and effective upkeep of
Riyadh's historical legacy.

Case Study: Safari Labor Camp, Riyadh - Operational Efficiency Transformation
Project Overview:
• Project/Site Name: Safari Labor Camp, Riyadh
Objective:
The Safari Labor Camp project in Riyadh aimed to revolutionize its operational efficiency for the benefit of its
residents. Focused on maintaining a conducive living environment, the project sought to implement advanced
facility management solutions.
Solution Implementation:
The project deployed the Operations Management System, a comprehensive facility management solution
designed for the unique needs of Safari Labor Camp. The solution included:
• Streamlined operations and provided accessibility through a dedicated Mobility App designed
for the operations team.
• Implemented a robust module for meticulous tracking and management of the 2337 assets,
ensuring the optimal upkeep of the labor camp's facilities.

• Streamlined task allocation and monitoring, optimizing operational workflows for the success of
the labor camp.
4. Audit Module:
• Introduced an audit module for independent and intelligent inspections, ensuring the quality
and safety of the living environment.
• Incorporated a customized Mobility App for the operations team, enhancing workforce
• Utilized customizable dashboards to provide real-time insights for informed decision-making,

contributing to the effective management of Safari Labor Camp.
Benefits Achieved:
• Operational Excellence: Achieved significant reductions in operational delays, ensuring efficient
processes for the maintenance and improvement of living conditions.
• Cost-Effective Operations: Successfully maintained cost-effectiveness within the 2-year contract term.
• Enhanced Living Environment: Ensured a conducive and safe living environment for the residents
through intelligent facility management practices.
• Paperless Environment: Successfully transitioned to a paperless operational framework, contributing to

sustainability goals.
Conclusion:
The successful integration of the Operations Management System at Safari Labor Camp in Riyadh exemplifies a
commitment to operational excellence and the well-being of residents. By adopting modern technologies,
emphasizing efficiency, and incorporating tailored solutions, the project sets a new benchmark for intelligent
facility management. The inclusion of a dedicated Mobility App further optimizes workforce efficiency, ensuring
the seamless and effective upkeep of Safari Labor Camp's living spaces.

Case Study: Revolutionizing Facility Management at Tadawul Tower in Riyadh
Project Overview:
• Project/Site Name: Tadawul Tower Total Facility Management Services, Riyadh (Tadawul Real Estate)
• Services Provided: Operations Management System User License: 34nos.
• Number of Total Assets/Data Points: 49,796 Assets
Objective:
Tadawul Real Estate Co, a leading real estate developer in Riyadh, embarked on a strategic initiative to elevate
facility management practices, enhance operational efficiency, and ensure seamless operations at Tadawul
Tower through the integration of advanced technologies.
Solution Provided:
Operations Management System Implementation To address the unique challenges of Tadawul Tower, an
Operations Management System (OMS) was implemented. This comprehensive Facility Management solution
included the following key components:

• Facilitated paperless operations.
• Provided convenient access to the system for enhanced mobility.
• Comprehensive module for efficient tracking and management of 49,796 assets.
• Streamlined task allocation and monitoring to enhance operational workflows.
4. Audit Module:
• Enabled independent and intelligent inspections for quality assurance.
• Provided system access to users via a user-friendly desktop portal for an enhanced experience.
• Launched a dedicated customer app for users to seamlessly raise and track service requests.
• Customizable dashboards offering real-time insights for informed decision-making.
Benefits Achieved:
• Operational Efficiency:
• Significant reduction in delays through streamlined processes.
• Cost-Effective Operations:
• Achieved cost-effectiveness within the 2-year contract term.
• Paperless Environment:
• Successfully transitioned to a paperless operational framework.
• User-Centric Approach:
• Provided users with desktop portal access and a dedicated customer app for efficient service
request management and user engagement.
Conclusion:
The successful implementation of the Operations Management System at Tadawul Tower in Riyadh represents a
significant leap forward in efficient facility management. By integrating modern technologies, ensuring cost-
effectiveness, and providing users with desktop portal access along with a dedicated customer app, Tadawul
Real Estate Co has set a new benchmark for intelligent facility management solutions. This initiative ensures a

state-of-the-art environment at the iconic Tadawul Tower, demonstrating a commitment to excellence in real
estate facility management and delivering an unparalleled user experience.
Case Study: KSA Pavilion Implementation of HITEK Solutions
Introduction:
Expo City Dubai's Kingdom of Saudi Arabia (KSA) Pavilion embarked on a journey to achieve sustainability and
energy efficiency goals by integrating HITEK Solutions' cutting-edge technologies. The Pavilion strategically
implemented POWERTEK for Energy Consumption Monitoring (1000 data points) and BMSTEK for enhanced
BMS Remote Monitoring (300 data points), seamlessly layered on top of the existing Johnson Controls Inc. (JCI)
BMS system. This initiative aimed to optimize energy consumption, enhance asset performance, and achieve
net-zero energy consumption. Furthermore, the Pavilion embraced HITEK CAFMTEK, a Computer-Aided Facilities
Management (CAFM) solution, with 38 user licenses covering 454 assets. The contract term for the entire suite
of solutions was set at one year, emphasizing the Pavilion's commitment to comprehensive facility management.
System Integration:
The POWERTEK solution connected to 1000 data points across various utilities, such as Electricity, Chilled Water,
Domestic Water, Kitchen Gas, Waste Management, and Solar Generation. BMSTEK was strategically

implemented on top of the existing JCI BMS system, providing better visibility and remote monitoring with an
additional 300 data points, ensuring comprehensive coverage.
Connected Solar and BMS:

The integrated solution facilitated real-time monitoring of both solar energy generation and existing building
systems through JCI BMS, providing a holistic view of energy utilization and enabling intelligent decision-making
to optimize consumption based on solar availability.
Visibility of Consumption:
This implementation provided stakeholders with a user-friendly interface to visualize and analyze energy
consumption data. Users could access detailed reports and graphical representations, empowering them to
make informed decisions for enhanced energy efficiency.
Energy Consumption Monitoring:

The system tracked and monitored energy consumption across multiple utilities, offering insights into electricity,
chilled water, domestic water, kitchen gas, waste management, and solar generation. This comprehensive
monitoring was crucial for identifying areas of improvement.
Identification of Highly Utilized Areas and Assets:

By analyzing data from the implemented solutions, the Pavilion's management could identify areas and assets
with high energy consumption, allowing for targeted efforts to optimize these areas and contribute to overall
energy efficiency.
Achieving Net Zero:

The implementation played a pivotal role in the Pavilion's journey towards net-zero energy consumption. By
identifying inefficiencies and optimizing energy use, the Pavilion could balance its energy consumption with
renewable energy generation from solar sources.
Asset Downtime Identification:

The system provided real-time alerts and notifications for asset downtime, ensuring quick response times to
address issues and minimizing downtime. This proactive approach enhanced the overall reliability and
performance of Pavilion assets.
Solar Performance and Inverter Monitoring:

The solution included monitoring of solar performance, allowing Pavilion managers to track the efficiency of
solar panels. Additionally, the system promptly identified non-working inverters, ensuring swift resolutions to
maintain optimal solar energy generation.
CAFMTEK Implementation:
In addition to POWERTEK and BMSTEK, the Pavilion implemented HITEK Solutions' CAFMTEK, a Computer-Aided
Facilities Management (CAFM) solution. This comprehensive solution included 38 user licenses covering 454
assets for a one-year contract.
CAFMTEK Services and Features:
• Cloud & Mobility Technology: Enabled paperless operations and provided anytime, anywhere access to
the system.
• Integration Capabilities: Seamlessly connected with any Internet of Things (IoT) or Building
Management System (BMS) platform.
• Advanced Asset Management: Comprehensive module for tracking and managing 3243 assets
efficiently.
• Task Management Module: Streamlined task allocation and monitoring for improved operational
workflows.
• Audit Module: Facilitated independent and intelligent inspections for quality assurance.
• Smart FM Solutions: WhatsApp Chat Bot for seamless communication and a customer-oriented FM App
for an enhanced user experience.
• Business Intelligence (BI) Dashboards: Customizable dashboards provide real-time insights for informed
decision-making.
• Workforce Tracking & Communication: Smart Watch integration for efficient workforce tracking and
communication.
• On-The-Go Access: Operations Management System Online Dashboard accessible on-the-go for quick
and informed decision-making.
Conclusion:
Expo City Dubai's KSA Pavilion successfully implemented HITEK Solutions' comprehensive suite of technologies,
including POWERTEK, BMSTEK, and CAFMTEK. The synergistic integration of these solutions transformed the
Pavilion into a model of efficiency, sustainability, and advanced facility management practices. The project sets a
benchmark for future developments, showcasing how smart technology integration can lead to a more energy-
efficient, environmentally friendly, and operationally streamlined future.

Case Study: Expo City Dubai – Terra Pavilion Implementation of HITEK Solutions
Introduction:
Expo City Dubai's Terra Pavilion, committed to sustainability, integrated HITEK Solutions' POWERTEK for Energy
Consumption Monitoring (400 data points) to optimize operations. This solution was connected with solar and
BMS systems, focusing on achieving net-zero energy consumption. The Pavilion aimed to enhance visibility,
monitor electricity, chilled water, domestic water, kitchen gas, waste management, and solar generation for a
holistic energy management approach.
System Integration:
POWERTEK seamlessly integrated into Terra Pavilion's infrastructure, connecting to 400 data points. This
included utilities such as Electricity, Chilled Water, Domestic Water, Kitchen Gas, Waste Management, and Solar
Generation. The integration provided real-time visibility and monitoring.
Connected Solar and BMS:

The integration allowed real-time monitoring of solar energy generation and the existing building systems. This
connectivity facilitated informed decision-making to optimize energy consumption based on solar availability.
Visibility of Consumption:

The implementation provided a user-friendly interface for stakeholders to visualize and analyze energy
consumption data. This enhanced visibility empowered stakeholders to make informed decisions for improved
energy efficiency.
Energy Consumption Monitoring:

POWERTEK tracked and monitored energy consumption across various utilities, providing insights into
electricity, chilled water, domestic water, kitchen gas, waste management, and solar generation.
Identification of Highly Utilized Areas and Assets:

The Pavilion's management could identify areas and assets with high energy consumption, allowing for targeted
optimization efforts and contributing to overall energy efficiency.
Achieving Net Zero:

The Pavilion utilized POWERTEK to advance towards net-zero energy consumption by identifying inefficiencies
and optimizing energy use in alignment with solar generation.
Asset Downtime Identification:

The system provided real-time alerts for asset downtime, ensuring quick responses to address issues and
minimizing disruptions. This proactive approach enhanced asset reliability and performance.
Solar Performance and Inverter Monitoring:

POWERTEK included monitoring of solar performance, enabling Pavilion managers to track solar panel efficiency.
The system promptly identified non-working inverters, ensuring swift resolutions for optimal solar energy
generation.
Results and Future Outlook:

Terra Pavilion's implementation of HITEK Solutions' POWERTEK showcased significant improvements in energy
efficiency. The Pavilion stands as a beacon of sustainable practices, demonstrating how smart technology
integration can lead to a more energy-efficient and environmentally friendly future.
Conclusion:
Expo City Dubai's Terra Pavilion successfully integrated HITEK Solutions' POWERTEK, optimizing energy
consumption and advancing towards net-zero goals. The project exemplifies how smart technology can be
harnessed for sustainability, setting a precedent for future developments in energy-efficient and environmentally
conscious practices.

Case Study: Expo City Dubai – Alif Pavilion, Jubilee Park, and AL WASL Implementation of HITEK
Solutions IOTEK
Introduction:
Expo City Dubai's Alif Pavilion, Jubilee Park, and AL WASL sought to enhance operational efficiency and
environmental monitoring through the implementation of HITEK Solutions' IOTEK. Alif Pavilion integrated
Temperature and Humidity sensors, Jubilee Park incorporated Water Detection Sensors and Ultrasonic Sensors
for Water Level in the landscape, while AL WASL utilized H2S Sensors for the TSE Plant Room.
System Integration:
IOTEK seamlessly integrated into Alif Pavilion, Jubilee Park, and AL WASL, providing real-time data from the
deployed sensors. Each venue selected sensors tailored to their specific needs for optimal functionality.
Alif Pavilion - Temperature and Humidity Sensors:

The Alif Pavilion utilized Temperature and Humidity sensors to maintain optimal environmental conditions. The
sensors contributed to the comfort of visitors and the preservation of exhibits by ensuring a controlled and
pleasant atmosphere.
Jubilee Park - Water Detection and Ultrasonic Sensors:

Jubilee Park incorporated Water Detection Sensors to monitor for any water leakage or unwanted presence,
enhancing the park's safety and infrastructure protection. Additionally, Ultrasonic Sensors for Water Level in the
landscape ensured efficient water management, preventing overflows and optimizing irrigation.
AL WASL - H2S Sensors for TSE Plant Room:

AL WASL focused on environmental safety by deploying H2S Sensors in the Tertiary Sewage Effluent (TSE) Plant
Room. These sensors continuously monitored hydrogen sulfide levels, providing early detection of potential
hazards and ensuring a safe working environment for plant operators.
Real-time Monitoring:
IOTEK provided real-time monitoring capabilities, allowing Expo City Dubai's management to access data from
the deployed sensors. This feature empowered quick decision-making based on current conditions and
facilitated timely responses to emerging situations.
Proactive Maintenance:
The implementation enabled proactive maintenance by alerting stakeholders to potential issues identified by
the sensors. This approach minimized downtime, reduced operational risks, and contributed to the overall
reliability of the infrastructure.
Environmental Optimization:
By utilizing IOTEK's sensor data, Alif Pavilion, Jubilee Park, and AL WASL could optimize their environmental
conditions, water usage, and safety protocols. This optimization aligns with Expo City Dubai's commitment to
sustainability and responsible resource management.
Results and Future Outlook:

The implementation of HITEK Solutions' IOTEK at Alif Pavilion, Jubilee Park, and AL WASL showcased the
versatility of the solution in addressing diverse environmental monitoring needs. The real-time data insights,
proactive maintenance, and environmental optimization have collectively enhanced the operational efficiency
and safety of these Expo City Dubai venues.
Conclusion:
Expo City Dubai's Alif Pavilion, Jubilee Park, and AL WASL successfully implemented HITEK Solutions' IOTEK to
address specific environmental monitoring requirements. The deployment of tailored sensors demonstrates how
advanced IoT technology can be leveraged to optimize operations, enhance safety, and contribute to Expo City
Dubai's commitment to sustainability and innovation.
Case Study: MASHREQ H.Q DUBAI Facility Management Transformation with POWERTEK and
IOT Integration
Project Overview:
• Project/Site Name: MASHREQ H.Q DUBAI
• Services Provided: OPERATIONS MANAGEMENT SYSTEM – USER LICENSE: 15 nos.

Objective:
MASHREQ H.Q DUBAI aimed to revolutionize its facility management processes by enhancing operational
efficiency, embracing modern technologies, and ensuring sustainability and cost-effectiveness.
Solution Provided:
The Operations Management System, a comprehensive Facility Management solution, was implemented to
cater to the diverse needs of MASHREQ H.Q DUBAI. Additionally, the ENERGY MONITORING SYSTEM
(POWERTEK) and IOT integration were incorporated, providing:
1. Cloud & Mobility Technology: Enabled paperless operations and provided anytime, anywhere
access to the system.
2. Integration Capabilities: Ability to connect seamlessly with any Internet of Things (IOT) or Building
Management System (BMS) platform.
3. Advanced Asset Management: Comprehensive module for tracking and managing 3243 assets.
4. Task Management Module: Streamlined task allocation & monitor improved operation workflows.
5. Audit Module: Facilitated independent and intelligent inspections for quality assurance.
6. Smart FM Solutions: WhatsApp Chat Bot for seamless communication. Customer-oriented FM App
for enhanced user experience.

7. Business Intelligence (BI) Dashboards: Customizable dashboards provided real-time insights for
informed decision-making.
8. IOT Sensors Integration: Comprehensive IOT integration for analysis of Energy, Footfall,
Consumables, and Customer Feedback for Smart Maintenance, Cleaning & Security.
9. POWERTEK Integration: Monitored Electricity, Water, and Gas Consumption for efficient energy
management.
10. Workforce Tracking & Communication: Smart Watch integration for efficient workforce tracking and
communication.
11. On-The-Go Access: Operations Management System Online Dashboard accessible on-the-go for
quick and informed decision-making.
Benefits Achieved:
• Operational Efficiency: Significant reduction in operational delays through streamlined processes.
• Cost-Effective Operations: Achieved cost-effectiveness within the 5-year contract term.
• Paperless Environment: Successful transition to a paperless operational framework.
• Holistic Connectivity: Integration with IOT, BMS platforms, POWERTEK for comprehensive facility
management.
• Customer-Centric Approach: Improved user experience through the FM App and WhatsApp Chat
Bot.
• Smart Maintenance Practices: Leveraged IOT sensors and POWERTEK for intelligent maintenance,
cleaning, and security.
Conclusion:
The successful integration of the Operations Management System, POWERTEK, and IOT at MASHREQ H.Q
DUBAI signifies a transformative journey towards intelligent and sustainable facility management. By
combining efficiency, cost-effectiveness, and modern technology, MASHREQ H.Q DUBAI has set a new standard
for integrated and intelligent facility management solutions, establishing itself as a pioneer in the region.
Case Study: Yas Marina ABU DHABI Facility Optimization Journey

Project Overview:
• Project/Site Name: Yas Marina ABU DHABI
• Services Provided: OPERATIONS MANAGEMENT SYSTEM USER LICENSE: 48 nos.
• Number of total Assets/DATA POINTS: 24,811 Assets

Objective:
In a bid to redefine its facility management practices, Yas Marina ABU DHABI sought to minimize operational
delays, foster efficiency, and embrace a cost-effective approach through innovative technology solutions.
Solution Highlights:
The deployment of Operations Management System, an advanced Facility Management solution, addressed the
specific challenges faced by Yas Marina ABU DHABI. The solution encompassed:
1. Digital Transformation: Utilized Cloud & Mobility Technology for paperless operations and increased
accessibility.
2. Integration Flexibility: Seamlessly connected with various Internet of Things (IOT) and Building
Management System (BMS) platforms.
3. Asset and Task Management: Employed an advanced module for efficient tracking of 24,811 assets
and streamlined task management.
4. Audit Intelligence: Enabled independent and intelligent inspections through a dedicated Audit
Module.
5. Smart Facilities Management: Implemented a WhatsApp Chat Bot for intelligent communication
and a customer-centric FM App.

6. Business Intelligence Dashboards: Customizable dashboards provided real-time insights for
informed decision-making.
7. IOT Sensors for Smart Analysis: Integrated IOT sensors for comprehensive analysis of Energy,
Footfall, Consumables, and Customer Feedback.
8. Workforce Optimization: Incorporated Smart Watches for effective workforce tracking and
communication.
9. On-The-Go Access: Operations Management System Online Dashboard offered convenient on-the-
go access for quick decision-making.
Realized Benefits:
• Operational Streamlining: Achieved a significant reduction in operational delays.
• Cost-Effective Operations: Ensured cost-effectiveness over the 5-year contract term.
• Paperless Environment: Successfully transitioned to a paperless operational framework.
• Holistic Connectivity: Integrated with IOT and BMS platforms for comprehensive facility management.
• Enhanced Customer Experience: Improved user experience through the FM App and WhatsApp Chat
Bot.
• Intelligent Maintenance Practices: Leveraged IOT sensors for smart maintenance, cleaning, and
security.
Conclusion:
The successful implementation of Operations Management System at Yas Marina ABU DHABI signifies a
transformative journey toward optimized facility management. By combining efficiency, cost-effectiveness, and
modern technology, Yas Marina has set a new standard in intelligent facility management solutions, positioning
itself as a leader in the industry.

4. Project Implementation and Timeline
4.1 Implementation Plan and Methodology
Service Delivery Methodology:
Using an improved service delivery system, HITEK will oversee and uphold quality throughout the
implementation and contract. The model's components are listed below.
SERVICE DELIVERY METHODOLOGY
PLANNING CAPABILITY DELIVERY
CUSTOMER REQUIREMENT PRODUCT DESIGN & INFRASTRUCTURE AND

SYSTEM TRAINING AND UAT GO LIVE
& DATA GATHERING SERVICE SERVICE INTEGRATION
▪ Configure and
design the ▪ CAFMTEK Sign-off
▪ Conduct operational
▪ Finalize Training
after successful
requirement- management ▪ Initiate the completion of UAT
Plan
gathering solution using SGH Integration ▪ Go Live
▪ Conduct training
workshops with branding and process with a ▪ Support SGH team
for each of the
each department approval technical team of for any issues
department.
to understand the workflows. SGH to define and regarding the
▪ Perform UAT for
scope and ▪ Define user access finalize the solution.
each operational
expected for each of the integration scope. ▪ Raise a ticket for
service.
deliverables. department team support and
▪ Get Prerequisites members based change requests.
data. on duty role.

4.2 RACI Matrix
R-Responsible; A-Accountable; C-Consulted; I-Informed
SGH SGH HITEK HITEK HITEK HITEK QA

SGH HITEK
# Description Project Dept Project Business Development Team
Management Management
Manager Head Manager Analyst Lead
Creating Communication
1 Plan C R A C R I I I
Approving Communication
2 Plan A R I A A I I I
Creating & Updating

3 Project Plan I R C I R&A I C I
4 Approving Project Plan A R C A R I I I
Data Gathering from All

Departments- All SOP's,
OM's, Policies Documents-
5 Historical and Current I A A I A R I I
Integration Requirement
6 Gathering I A C I R&A A A I
Workflow Requirement
7 Gathering I A R I A A I I
Email Notification and

8 Approval details C A R I A R I I
All Data, Workflow and

9 Dashboard Approved A R R I A A I I
Configure, Upload Master

Data, Setup and define
10 Workflow, and dashboard I C C I A A R&A I
All Modules delivered as

11 per SOW C R C I R&A R&A R&A A
12 UAT Sign-Off C R R I A I R A
13 Go Live Approval A R&A R A R&A C C I

4.3 Communication Plan
Below is a high-level view of the Project Communication plan during implementation and after going Live:
Communication
Objective of Communication Medium Frequency Audience Owner Deliverable
Type
· Steering
· Meeting Minutes
Introduce the project team and the Committee
project. Review project objectives
Project
Kickoff Meeting and management approach. Initial · Face to Face Once · Project Team · Project Charter
Manager
discussion about the solution,
project plan, and project Charter. · Onboarding
· Key Stakeholders
document
· Steering
Agreed and signed documentation Committee Project
Project Charter Email Once Project Charter
about the entire project Manager
· Key Stakeholders
· Project Manager
Customization Discuss in detail requirements of Technical
· Face to Face As Needed Meeting Minutes
Request SOW customisation · Client Lead
Operations Team
· Steering
Committee
Share relevant documents Project
Project Project
plan, RACI chart, Communication Email As Needed Project Documents
Documents · Project Team Manager
Plan, User Manual etc
· Key Stakeholders
· Face to · Meeting Minutes

Project Team Review status of the project with Project
Face/Teams Weekly · Project Team
Meetings the team. Manager
Meeting · Project Plan
· Project Manager
· Face to
Technical Design Discuss and develop technical Technical Technical Proposal
Face/Teams As Needed
Meetings design solutions for the project. · Client Lead (if needed)
Meeting/Email
Operations Team
· Project Manager
Check- Updated Interested parties on
Project
ins/Meeting project Status based on the notes Email As Needed N/A
· Client Manager
Recap from project team meeting
Stakeholders
· Project Manager
· Face to
Project Data To gather data that needs to be Project Project
Face/Teams As Needed
Prerequisites updated in the system. · Client Manager Prerequisites
Meeting/Email
Stakeholders
· Face to · Client · User Manual

Provide training to the team about Product
Training Face/Teams Once Stakeholders
the system with agreed modules Manager
Meeting (System Users) · Training Videos
· Project Team · Issue Tracker

User to test the system and · Face to
UAT with final Project
highlight issues using Issue tracker Face/Teams Once
system · Client Manager
document. Meeting · UAT SignOff
Stakeholders
· Steering Project
Go- Live Once N/A
Committee Manager

Update the Steering Committee · Face to
about project status after pushing it Face/Teams · Key Stakeholders
live Meeting/Email
· Presentation
Monthly / Weekly · Face to
Report on the status of the project Monthly / · Steering Project · Project Status
Project Status Face/Teams
to management. Weekly Committee Manager Report
Meetings Meeting
· Project Plan
· Steering · Project Status

Committee Report
Report the status of the project
Project Status Project
including activities, progress, costs · Email Monthly
Reports · Project Team Manager · Project Plan
and issues.
· Key Stakeholders
All technical documents handover,

Technical included but not limited to High-
Project Technical
Documents level design, applied security · Email Once · Key Stakeholders
Manager Documents
handover Control, Cyber Security control
compliance matrix, SRS and API
· Project Manager
· Face to
Change Request Discuss in detail requirements Technical
Face/Teams As Needed Change Request
SOW about changes · Client Lead
Meeting
Operations Team
4.4 Resource Planning

Project Team
Managing
Director
Infra
Operations Head of
Structure
Manager Sales & BD
Manager
Project
Project CAFM R&D System
Support
Manager Consultant Manager Engineer
Officer
Implement
CAFM Lead CAFM UI Mob
ation QA Officer
Developer Developer Designer Developer
Officer
S. No Role No of Staff No of Experience Years

1 Management 3 20+
2 Project Manager 1 15+

3 CAFM Consultant 1 12+
4 Implementation Officer 1 6+

5 Development Manager 1 10+
6 Development Lead 1 6+
7 Developer (Web / Mob) 4 5+
8 UI Designer 1 3+
9 QA 1 5+
10 Infra Structure Manager 1 10+
11 System Engineer 2 8+
12 Project Support Officer 3 5+
Employee Management:
HITEK is solely in charge of making sure that the resources are available both online and on-site in
accordance with the schedule and specifications.
4.5 SLA Matrix
Response time Resolving time
Critical non-Critical Critical non-Critical

Level Description operational operational operational operational
period period period period
1 Critical - System Down or the result of using the system is not 15 Min 30 Min 2 hours 4 hours
correct and will have a major impact on the operation
High - major functionality is not working or sub functionality is not

working leading to reduce the number of users . However there is
2 15 Min 30 Min 4 hours 6 hours
a temporary solution or limited access. And high issues still have
big impact on SGH operation
Medium - system is working but not providing the expected

3 results or not practical to users and will result to limited issues 30 min 1 hour 2 days 3 days
that not affecting the operations
Low - there is no effect on the service but still having impact on

4 1 hour 2.5 hours 2 days 3 days
the system usage and can be resolved with manual intervention
4.6 Training Plan

A comprehensive training plan is to equip participants with the necessary skills and knowledge across
functional modules, system operations, application configuration, and server management. The
training will be structured to ensure a holistic understanding of the organization's technology stack,
promoting efficiency, and enabling participants to contribute effectively to their respective roles.
1) Functional Training Modules

2) System Administration Training

Training Methodology:
Onsite Training: Interactive sessions with presentations, discussions, and hands-on exercises.
Online Learning Platforms: Access to e-learning modules and resources for self-paced learning like
videos and knowledge base.
Training Schedule:
The training will be conducted over a specified duration, with modules scheduled according to the
complexity and interdependence of topics. Regular feedback sessions and assessments will be
conducted to ensure continuous learning and improvement.
4.7 Project Phases
Planning
Monitor &
• Create project charter • Allocation of Resources Control • Record Project
• Determine Stakeholders • Create project plan • Schedule Project Task Processes & Findings
• Gantt Chart • Monitor Progression • Handover Deliverables
• Complete Business case • Continue Project Status
• Define Scope and Update • Measure Key
budget Performance Indicators
• Configuration & Setup
• Communication Plan • Review Project Plan
• Integration
• RACI Matrix Development
Initiation • Create Requirement Project Close
Document Execution
1. Initiation:
• Define Project Scope:

o Clearly outline the project's objectives, deliverables, constraints, and assumptions.
• Identify Stakeholders:
o Identify and engage with all relevant stakeholders, including project sponsors, team
members, and end-users.
2. Planning:
• Create Project Plan:

o Develop a comprehensive project plan outlining tasks, timelines, resources, and
dependencies.
• Risk Management:

o
Identify potential risks, assess their impact, and develop strategies for risk
mitigation.
• Resource Allocation:
o Allocate resources, including personnel, budget, and technology, to ensure project
success.
• Communication Plan:
o Establish a communication plan to keep stakeholders informed about project
progress.
3. Execution:
• Team Mobilization:
o Assemble and mobilize the project team, clarifying roles and responsibilities.
• Task Execution:
o Implement the project plan by executing tasks and activities outlined in the project
schedule.
• Quality Assurance:
o Implement quality control measures to ensure that deliverables meet predefined
standards.
• Stakeholder Communication:
o Maintain regular communication with stakeholders to provide updates on project
status.
4. Monitoring and Controlling:
• Performance Monitoring:
o Continuously monitor project performance against the established baselines.
• Issue Resolution:
o Identify and address any issues or deviations from the project plan promptly.
• Change Management:
o Implement a formal process for handling changes to project scope or requirements.
• Quality Control:
o Conduct ongoing quality assurance to ensure that project deliverables meet the
required standards.
5. Closure:
• Documentation and Reporting:

o Compile all project documentation, including lessons learned, for future reference.
• Transition Planning:
o Develop a plan for transitioning project deliverables to end-users or maintenance
teams.
• Project Closure Report:
o Generate a project closure report summarizing key project outcomes and lessons
learned.

4.8 Technical Support Approach
Tier 0 Tier 1 Tier 2 Tier 3
Self Help Helpdesk Support Technical Support Export Support
o User Manuals o Support for basic issues o Incident / Issue needed o Highest / Domain Expert
o Training Videos o Known problems specialized technical technical resources are
knowledge and accessed for incident /
experience issue resolution
Technical Support:
Our Premium 24/7 Technical Support service is designed to provide round-the-clock assistance,
ensuring that your business experiences minimal downtime and optimal performance. With a strong
emphasis on local presence and a highly qualified team, we offer a comprehensive support package
that goes beyond traditional technical assistance.
24/7 Availability:
Our technical support team is available 24 hours a day, 7 days a week, including holidays. This ensures
prompt resolution of issues whenever they arise, contributing to the continuity of your operations
during the Implementation phase and after go-live based on contractual compliance.
Local Existence:
We understand the importance of local expertise. Our support team is strategically located to provide
on-the-ground assistance, enabling faster response times and a deeper understanding of regional
challenges.
Remote Assistance:
Our team is equipped to provide remote assistance, allowing for quick problem resolution without the
need for on-site visits. This not only saves time but also minimizes disruptions to your business
operations.

Escalation Procedures:
In the rare event that an issue cannot be resolved immediately, we have established escalation
procedures to ensure that the matter is promptly elevated to the appropriate level of expertise for
resolution.
Escalation Matrix:
Escalation Matrix for Project Implementation
Role Person Responsible Contact Details

Escalation Path for
Managing Director Javeria Aijaz

Implementation
Project
Project Manager Usman Muhammad
CAFM Consultant Danish Bukhari
Escalation Matrix for Client Support

Escalation Path for
Client Senior Management TBA TBA

Implementation
Project
Project Requester- SGH Team TBA TBA
Project Coordinator TBA TBA
Escalation Matrix for Technical Support Post Implementation
Managing Director Javeria Aijaz

Escalation
Technical
Path for
Support
Project Manager Usman Muhammad

CAFM Consultant Danish Bukhari
L3 Support Helpdesk Team
5. Technical solutions and system capabilities

5.1 Facility Management Automation
Transformation of traditional Facility Management into Smart Facility Management by Implementation
of a state-of-the-art CAFM System to revolutionize and enhance Facility management processes. This
comprehensive solution aims to automate key facets of facility operations, offering increased
efficiency, streamlined workflows, and improved overall performance by managing from a centralized
command & control room.
The Facility Management Automation system will cover various operational areas, including
maintenance management, energy optimization, space utilization, security, and more. Through the
integration of cutting-edge technologies such as predictive maintenance, IoT sensors, and intelligent
command and control systems.
Operations Control Room

As a centralized center for monitoring,
coordinating, and managing numerous
operational aspects of a facility, the Operations
Control Room plays a critical role in Facility
Management (FM) services. In the context of FM
services, an operations control room carries out
the following important tasks:
Real-Time Monitoring
The Control Room monitors critical facility

systems, such as HVAC, lighting, security, and
energy management, in real-time. This ensures
prompt identification of issues or deviations from
normal operations.

Proactive Issue Detection
Integrating sensors and IoT devices throughout the facility to detect abnormalities or potential issues
before they escalate. This proactive approach enables preventive maintenance and minimizes
downtime.
Emergency Response and Crisis Management
Serving as the central command point during emergencies or critical incidents. The Control Room
coordinates emergency response efforts, communicates with relevant stakeholders, and ensures a
swift and organized resolution to crises.
Work Order Management
Coordinating and assigning work orders to maintenance teams based on real-time data and priority
levels. This helps in optimizing the efficiency of maintenance and repair activities.
Energy Management
Tracking energy consumption patterns and identifying opportunities for optimization. The Control
Room can initiate adjustments to HVAC systems and lighting to minimize energy usage during non-
peak times.
Space Utilization
Keeping track of space utilization within the facility. This includes monitoring occupancy levels, meeting
room bookings, event booking and optimizing space allocation based on organizational needs.
Security Oversight
Managing access control systems and monitoring security cameras to ensure the safety and security
of the facility. The Control Room can respond to security incidents and coordinate with relevant
authorities.
Data Analysis and Reporting
Analyzing data collected from various systems to assess the performance of facility operations. The
Control Room generates reports that offer insights into trends, operational efficiency, and areas for
improvement.
Remote Control and Diagnostics
Enabling remote control and diagnostics for certain facility systems. This allows the Control Room to
troubleshoot issues without the need for physical presence, reducing response times.
Compliance Management
Ensuring that facility operations align with regulatory requirements. The Control Room helps in
monitoring and documenting compliance-related activities.

Hard and Soft Maintenance Services
Managing the complete life cycle of TFM services via the command & control room to operate and
maintain the streamlined operations to get the visibility of 360-degree operational processes.
Asset Management, Tagging and Tracking

Managing all the assets via asset tagging process, generated via an CAFM System to keep a record of
asset movement, asset maintenance history and asset verification.
Utility Management (Power)

Track usage and create power-saving strategies to continuously enhance sustainability-related
efficiencies by using utility dashboards from an operations management system.
Pest Control Services

Using a centralized command and control centre to oversee and manage pest control services to
improve visitor satisfaction and services.
Waste Management
Controlling and visibility of the waste management process to enhance the waste collection and
segregation process from the centralized command control room to achieve the visibility of Carbon
footprint using the Waste Dashboard from the CAFM System.

5.2 FM Team Collaboration
Hard Services Management:
CAFMTEK excels in managing
hard services, encompassing the
maintenance and oversight of
physical assets and systems
within a facility. This includes the
monitoring and scheduling of
tasks related to HVAC systems,
electrical infrastructure,
plumbing, and other critical
components. The software offers
preventive maintenance
schedules, asset tracking, and
real-time monitoring capabilities
to optimize the performance of
hard services.

Soft Services:
Facility managers can schedule and track routine soft service tasks, manage service contracts, and ensure
compliance with industry standards. The system also provides analytics and reporting tools to assess the
performance of soft service providers and make data-driven decisions.

Waste Management:
CAFM SYSTEM includes a dedicated module for waste management, enabling organizations to efficiently plan,
monitor, and optimize their waste disposal processes. This encompasses waste collection schedules, recycling
initiatives, and compliance tracking. By streamlining waste management operations, CAFM SYSTEM helps
organizations reduce environmental impact and enhance sustainability efforts.

Pest Control Module:
The software includes a specialized pest control module to address the unique challenges associated with pest
management. Facility managers can schedule routine inspections, log pest-related incidents, and track the
effectiveness of pest control measures. CAFM SYSTEM ensures a proactive approach to pest control,
minimizing disruptions and maintaining a healthy and safe environment.

Elevating Facilities with Precision Gardening and Landscaping Management
CAFM SYSTEM, an advanced solution, is designed to revolutionize the management of gardening and
landscaping services within facilities. With a dedicated focus on green spaces, CAFM SYSTEM empowers
organizations to maintain aesthetically pleasing and environmentally friendly outdoor environments
seamlessly.
Key Features:
Comprehensive Landscape Planning:
• CAFM SYSTEM facilitates meticulous planning of gardening and landscaping activities, allowing facility
managers to design and visualize outdoor spaces. The software supports the creation of landscape
plans, plant inventory management, and scheduling for seasonal enhancements.
Routine Maintenance Scheduling:
• The platform streamlines routine maintenance tasks for gardening and landscaping services. Facility
managers can schedule watering, pruning, fertilization, and other activities to ensure that outdoor
spaces are consistently well-maintained. Automated reminders and alerts help in adhering to the
planned schedules.

5.3 Functional Requirements
5.3.1CAFM SYSTEM: Snagging Module
Incorporating a snagging module into a CAFMTEK enhances the overall functionality of the platform, facilitating
efficient raises and tracking issues, creating work orders, and maintaining statuses. It contributes to an effective
facility management team by accountability and timely resolution of maintenance tasks.

5.3.2 CAFM SYSTEM: Help Desk Module
CAFM SYSTEM's Help Desk Module is a pivotal component designed to streamline service request
management, ensuring prompt resolution and enhanced communication throughout the process.
With a focus on efficiency and user satisfaction, the module incorporates the following key features:
Record All Service Requests:
• CAFM SYSTEM's Help Desk empowers users to effortlessly log and record all service requests.
• The user-friendly interface ensures a seamless process for capturing detailed information about each
service request.
Request Tracking from Creation to Completion:
• Enjoy end-to-end visibility into the lifecycle of each service request, from the moment of creation to
its successful completion.
• Track progress in real-time, allowing for proactive management and timely interventions when
necessary.
Notification for Request Stages and Updates:
• Enhance communication and transparency with automated notifications for key stages of the service
request.
• Users, requesters, and relevant stakeholders receive timely updates on the status, ensuring everyone
is informed throughout the resolution process.

5.3.3 REQUEST PORTAL
CAFM SYSTEM's Request Portal stands as a user-centric, electronic template designed for swift and
seamless service requests. It prioritizes time optimization and functionality with key features:
Anytime Request Capability:
• Empowering users to raise service requests at any time, ensuring flexibility and responsiveness.

User-Specific Request Types:
• Tailored to different user roles, the portal accommodates various request types, ensuring relevance
and specificity.
Notification System:
Instant notifications for work order acceptance or rejection, enhancing communication and transparency.
Real-time Status Updates:
Users receive notifications on work order status changes, providing real-time visibility into service progress.
Quotation Preparation with Approval Workflow:
Streamlining quotation preparation, the portal incorporates an approval process, ensuring financial clarity and
compliance.

Service-specific Price Lists:
• A comprehensive price list per service enhances transparency, enabling users to make informed
decisions.
5.3.4 CAFM SYSTEM: Intelligent Work Order Module
CAFM SYSTEM stands at the forefront of smart facility management solutions, boasting an advanced Work
Order Module designed to simplify and optimize maintenance operations. With a focus on user-friendliness
and efficiency, the module incorporates the following.
key Features:
Creating Work Orders:
• CAFM SYSTEM offers an intuitive interface for the seamless creation of work orders.
• User-friendly templates cater to various maintenance tasks, enhancing ease of use.

Cost Confirmation:
• Gain control over expenditures with the ability to confirm costs at the asset, building, and location
levels.
• Real-time cost tracking ensures transparency and budget adherence.

Easy Search Engine:
• A robust search engine simplifies the retrieval of work orders based on diverse parameters such as
asset, location, and status.
• Filters and sorting options enhance the precision of searches.
Work Order Process and Priorities:
• Configure and streamline workflow processes according to organizational requirements.

• Prioritization features facilitate the efficient management of tasks based on urgency and impact.
Work Order Tracking and Assignment:
• Real-time tracking of work order progress and status ensures a dynamic view of ongoing maintenance
activities.
• Automated assignment based on workload, skills, and availability optimizes resource allocation.
SLA Integration:
• Seamlessly integrate Service Level Agreements (SLAs) into the work order framework.
• Automated SLA checking and notifications guarantee compliance with predefined timelines.

Work Order Spare Parts:
• Efficiently manage spare parts associated with work orders through an integrated inventory system.
• Automated alerts for reordering spare parts ensure uninterrupted maintenance operations.

Work Order Health and Safety Standards:
• Prioritize safety by integrating health and safety standards into the work order processes.
• Compliance checks safeguard against potential risks and hazards.
Work Order Permits and Passes:
• Generate, manage, and validate permits required for specific work orders.
• Ensure regulatory compliance with automated permit checks before task execution.
Personal Health and Safety Checklist:
• Tailor health and safety checklists based on the type of work order, promoting personalized safety
protocols.
• Empower personnel to adhere to specific safety measures relevant to their tasks.
Location Information Permit:
• Attach location-specific permits and information to work orders for comprehensive context.
• Geographic details enrich the understanding of maintenance requirements.
Confirmation of Unattended Work Orders:
• Receive alerts and notifications for unattended work orders.

• Supervisors can confirm non-attendance with ease, providing valuable insights into task completion.

5.3.5 CAFM System: Asset Registration Module Overview
The Asset Registration module within our CAFM System offers a balanced blend of simplicity and
depth, ensuring comprehensive asset tracking and management. Here's a closer look at its key
features:
Asset Details:
• Effortlessly capture and access crucial information for

quick identification:
• Description: Comprehensive details defining each
asset.
• Location: Precise physical positioning within the
facility.
• Size: Physical dimensions or capacity of the asset.
• Supplier: Information on the vendor or supplier.

Installation and Acquisition:
• Record pertinent data to establish a complete asset

profile:
• Fixing Technician: Associate the technician
responsible for installation.
• Purchase Price: The cost associated with acquiring
the asset.
• Owning Date: The date when the asset became part
of the inventory.
• PO Number: Unique identifier for procurement
tracking.
• Delivery Date: Date of the asset's arrival at the
facility.
Documentation:
• Create a centralized repository for vital asset-

related documents:
• Registration Cards: Essential documentation for each asset.
• Pictures: Visual representations for quick identification.
• Drawings: Technical or schematic illustrations.
• Accreditation Certificates: Certifications ensuring compliance.

Performance Monitoring:
• Gain insights into asset efficiency and reliability:

• Current Value: Real-time assessment of the asset's market value.
• Status and Issues: Detailed information on the asset's current condition.
• Performance Reports: Generated reports offering insights into asset performance.
Maintenance Planning:
• Efficiently schedule and manage maintenance activities:

• Service and Planned Maintenance: Plan routine servicing and maintenance.
• Spare Part Inventory: Manage and track spare parts for timely replacements.
Compliance and Safety:
• Ensure adherence to standards and safety protocols:

• Health and Safety Details: Information promoting a secure working environment.
• SLAs and Warranties: Track service level agreements and warranty details.

• Disposal Information: Plan for asset disposal with documented procedures.
Financial Transparency:
• Integrate financial aspects for comprehensive tracking:

• Link to Cost Centers: Associate assets with specific cost centers.
• Cost Tracking: Monitor costs associated with each asset.
• Maintenance History: Detailed records of all maintenance activities.

5.3.6 CAFM System: Asset Movement Module
The Asset Movement module within our CAFM System is designed to facilitate seamless and controlled asset
movements within your facility. This module ensures efficient tracking, approval, and communication
throughout the asset movement process, enhancing overall operational effectiveness.
Move Request:
• Users can initiate a move request through a user-friendly interface. This step involves providing
essential details such as the asset ID, reason for movement, destination, and any urgency
considerations. The system then verifies asset availability and user permissions.

Movement Tracking:
• Upon approval, the system generates a unique tracking ID for the movement. Leveraging advanced
technologies like RFID or barcoding, it provides real-time updates on the asset's location. Integration
with IoT devices ensures accurate and continuous tracking during the entire movement process.
Movement Approval:
• The module incorporates an automated approval workflow. Approvers receive notifications and can
review and approve movement requests within the system interface. Conditional approvals may be
triggered based on factors like asset value, movement distance, or specific organizational policies. A
comprehensive audit trail ensures transparency and compliance.
Notification:
• Automated notifications are a key feature, providing stakeholders with real-time updates at crucial
stages of the movement process. This includes notifications for request initiation, approval status,
movement commencement, and successful completion. In case of any issues or delays, the system
triggers alerts to relevant parties, ensuring prompt communication and issue resolution.

5.3.7 CAFM SYSTEM: Maintenance Module Excellence
CAFM SYSTEM, a sophisticated solution, takes facility maintenance to the next level with its dedicated
Maintenance Module. This comprehensive module is designed to streamline preventive and corrective
maintenance, providing efficient tools for PPM scheduling, technician assignments, and detailed tracking of
working hours.
Key Features:
PPM Schedule Module:
• CAFM SYSTEM's PPM Schedule Module enables the creation and management of Preventive Planned
Maintenance (PPM) schedules. Users can define routine maintenance tasks for assets, buildings, and
equipment, ensuring optimal performance and longevity.
• Facilitate the creation of standardized PPM schedules for different types of assets.

Access to PPM Calendar with Notification Ability:
• The solution provides easy access to the PPM calendar, offering a visual representation of scheduled
maintenance tasks. Users can view, edit, and manage PPM schedules efficiently.
• Notification features alert stakeholders about upcoming PPM tasks, reducing the risk of oversight and
ensuring timely action.
Technician Assignment:
• Efficiently assign technicians to specific maintenance tasks based on skills, availability, and workload.
CAFM SYSTEM simplifies the process of matching the right technician with the right job.
• Real-time visibility into technician schedules enhances coordination and ensures prompt responses to
maintenance needs.
Working Hour Tracking (Daily, Weekly, Monthly, Yearly):
• CAFM SYSTEM empowers organizations to track working hours at various intervals – daily, weekly,
monthly, and yearly. This feature provides valuable insights into labor utilization and resource
planning.
• Detailed reports on working hours enable better decision-making, allowing organizations to optimize
workforce efficiency.

5.3.7 Time management module
A time management module typically refers to a set of tools, techniques, or strategies designed to help
individuals or teams effectively utilize and prioritize their time. This tool is specifically crafted to enhance
efficiency in coordinating labor, equipment, and designated areas, ensuring optimal utilization and
organization of resources.

Key Features:
User-Friendly Interface:
• Intuitive dashboard for easy navigation and quick access to scheduling functions.
• Clear visualization of resource availability and utilization timelines.
Resource Categorization:
• Efficiently categorize and group resources, including labour, equipment, and areas, to streamline the
scheduling process.
• Customize resource attributes such as skills, capacities, and constraints.
Dynamic Scheduling:
• Real-time updates on resource availability and conflicts.

• Intelligent algorithms for automated conflict resolution and optimized resource allocation.
Calendar Integration:
• Seamless integration with existing calendars and scheduling systems for a unified view of
organizational activities.
• Automated syncing to ensure accurate and up-to-date scheduling information.

5.3.8 CAFM System: Contract Management Module
The Contract Management module within our CAFM System offers a comprehensive suite of features to
streamline the management of service provider contracts. This module is designed to enhance transparency,
efficiency, and accountability throughout the contractual lifecycle.
Service Provider KPI and Evaluation:
• Response Time Metrics: The system tracks service provider response times as a key performance
indicator (KPI).
Evaluation Based on Performance: Service providers are evaluated based on their adherence to response time
metrics.

Service Provider Assignment Date and Cost:
• Assignment Date: Records the date of service provider assignment.

• Cost Tracking: Monitors and records the costs associated with each service provider assignment.
System-Generated Alerts and Corrective Actions:
• Automated Alerts: The system generates systematic alerts based on KPI and service provider
performance.
• Corrective Actions: Provides suggestions for corrective actions and improvements to enhance service
provider performance.
Ability to Add Multiple Services for One Service Provider:
• Versatility: Allows the addition of multiple services under a single service provider.
• Streamlined Management: Simplifies the oversight of various services provided by a single entity.
Material Request Approval Workflow Based on Value:
• Material Request Workflow: Implements an approval workflow for material requests initiated by
service providers.
• Value-Based Approval: Approval processes vary based on the value of the requested materials.

Approval Workflow for all PPM Provided by the Service Provider:
• PPM Approval Process: Defines a standardized approval workflow for all Planned Preventive
Maintenance (PPM) activities proposed by service providers.
• Systematic Oversight: Ensures systematic approval processes are in place for routine maintenance
activities.

Approval Process for Schedule Changes by Service Provider:
• Schedule Changes Approval: Any modifications made to schedules by service providers go through a
structured approval process.
• Enhanced Control: Ensures changes align with organizational requirements and are approved before
implementation.
KPI for Materials:
• Key Performance Indicators for Materials: Defines and tracks KPIs specifically related to materials
management.
• Optimization Metrics: Monitors material-related metrics to enhance efficiency and resource
utilization.

5.3.9 Satisfaction module about the level of service
Step into the realm of client feedback and service excellence with our innovative Survey Module. This feature-
rich solution is dedicated to gauging and enhancing the level of service offered, providing a comprehensive
tool for capturing and analyzing customer satisfaction. This intelligent tool empowers the team or service
providers, offering a versatile platform for conducting field surveys across a wide array of scenarios.
Whether your objective is to evaluate the performance or gather data sets related to work orders, the module
is engineered to fulfill your diverse requirements. Its high configurability ensures adaptability, making it the
ideal solution for effortless and professional data capture, presenting you with endless possibilities. Getting
started is a breeze - simply initiate a new survey and incorporate your question sets. At the question level,
enjoy the freedom to define scoring ratios and include sub-questions based on provided answers.
Key Features:
Customizable Satisfaction Surveys:
• Tailor surveys your specific needs, ensuring that you capture feedback on aspects crucial to your
service delivery.
Multi-Channel Feedback:
• Allow customers to provide feedback through various channels, including online forms, emails, or in-
app interfaces, making it convenient for them to share their experiences.
Real-time Feedback Collection:
• Enable real-time feedback collection to promptly address customer concerns and celebrate positive
experiences.
Performance Metrics:
• Track key performance indicators related to service quality, response times, and issue resolution to
continuously improve operational efficiency.
Trend Analysis:
• Identify patterns and trends in customer satisfaction data over time to make informed decisions on
service enhancements.
Benchmarking:
• Compare satisfaction scores against industry benchmarks or internal targets, setting the stage for
continuous improvement.
Responsive Design:
• Ensure a user-friendly experience with a responsive design that allows customers to provide feedback
effortlessly across various devices.

• The Survey Module is your dedicated partner in elevating service standards, providing a
comprehensive and user-friendly platform to understand, measure, and enhance the satisfaction
levels of your valued customers.
5.3.10 Facilities schedules coordinator

The Scheduling Assistant Tool is a robust and intuitive solution designed to simplify the complex task of
scheduling and managing resources within a Computer-Aided Facilities Management (CAFM) system. This tool
is specifically crafted to enhance efficiency in coordinating labor, equipment, and designated areas, ensuring
optimal utilization and organization of resources.
Key Features:
• Intuitive dashboard for easy navigation and quick access to scheduling functions.
• Clear visualization of resource availability and utilization timelines.
Resource Categorization:
• Efficiently categorize and group resources, including labour, equipment, and areas, to streamline the
scheduling process.
• Customize resource attributes such as skills, capacities, and constraints.

Dynamic Scheduling:
• Real-time updates on resource availability and conflicts.

• Intelligent algorithms for automated conflict resolution and optimized resource allocation.
Notifications and Alerts:
• Proactive notifications for upcoming tasks, conflicts, or changes in resource availability.

• Alerts for potential scheduling issues and recommended solutions.
Reporting and Analytics:
• Comprehensive reporting tools for analyzing resource utilization trends, identifying bottlenecks, and
making data-driven decisions.
• Customizable reports for different stakeholders within the organization.

Space Booking
Spaces are conveniently accessible for reservation through both our mobile app and web portal. Users can
effortlessly secure their preferred spaces by simply selecting the desired location, along with the date and
timeslots that best align with their needs. This streamlined process ensures a user-friendly experience, enabling
efficient booking across different platforms with just a few clicks.

5.3.11 Material Management
Material Management is a crucial component of efficient operational workflows, encompassing the entire
lifecycle of materials from request initiation to physical receipt. In a simplified breakdown, the process unfolds
as follows:
Request Initiation:
• Users articulate material needs, specifying type, quantity, and project details.
Approval Workflow:
• Requests journey through an approval process by higher authorities, aligning with project needs and
budget considerations.
Issuance Authorization:
• Approved requests reach the storekeeper, who verifies material availability in the inventory.
Inventory & Issuance
• The system swiftly updates inventory records, reflecting material allocations accurately. Materials are
physically issued by the storekeeper, ensuring seamless alignment with digital records. Recipients
confirm material receipt through an integrated mobility solution, sealing the completion loop.
Reporting and Analysis:
• By following a systematic Material Management process, organizations can enhance efficiency,

minimize stockouts or overstock situations, and improve overall operational effectiveness. This
approach ensures that the right materials are available at the right time, supporting seamless project
execution and operational continuity.

5.3.12 Lost and Found
The Lost and Found module is utilized to streamline and enhance the entire process of managing lost items,
from efficient reporting to retrieval, ensuring items are returned to their rightful owners with minimal hassle.
Its utilization is driven by the following key reasons:
Simplified Item Reporting:
• It simplifies the process of reporting lost items, making it easy for the workforce to submit necessary
details.
Timely Supervisory Notifications:
• Supervisors receive timely notifications about reported lost items, enabling swift and organized
responses.
• Its user-friendly interface ensures a seamless and straightforward experience for workforce and
supervisors alike.
PDF Reporting:
• The PDF report feature guarantees the compilation of comprehensive insights, encompassing item
details, status updates, and pertinent information, into a polished and easily shareable format. This
facilitates the seamless submission of reports to management, serving record-keeping purposes
effectively.

5.3.13 FINANCE MODULE
CAFM SYSTEM's Finance Module has redefined Facility Management by seamlessly integrating key financial
functionalities. This module empowers organizations with:
Budget and Planning:
• Precision in budget creation aligned with organizational goals.
Cost Control:
• Real-time expense monitoring for proactive cost control.

Resource Master:
• Efficient management of resources in centralized databases.

Mapping with Work Order Management:
• Integration of master’s with Work Order Management ensures precise execution.

Customizable Workflow Module:
• Tailored workflows and approval processes based on defined thresholds.

Integration with Any ERP:
• Seamless interoperability with any ERP system, incorporating Budget and Planning, Cost Control,
Contract Master, and Inventory Master.

5.3.14 Data import and export module
The Data Import & Export Utility in CAFMTEK presents a swift, distinctive, and user-friendly solution for
seamlessly bringing in a diverse range of data directly into the application. By utilizing straightforward, pre-
populated Excel templates, the system performs quick validations and imports critical data within seconds.
This import tool is particularly valuable during the initial installation phase of the CAFM system. It serves as an
efficient method for migrating data from legacy spreadsheets, ensuring quality control and data accuracy
before the system goes live. Whether it's setting up new facilities, incorporating planned preventive
maintenance (PPM) schedules, managing inventory, or uploading instructions into the existing system, this tool
streamlines the entire process.
Key Features:
• Quick & Efficient Data Population:
• Import / Export PPM's, Assets (And Much More) In Seconds
• Export various data in pdf/excel format.
• Reduce Risk of Manual Errors
• Increase Customer Service Levels and Improve Productivity

5.3.15 Document management
Document Management refers to the systematic and organized control of documents throughout their lifecycle
within an organization. It involves the creation, storage, retrieval, distribution, and disposal of documents to
ensure efficient information flow and compliance.
Document Creation:
• Documents are created using standard templates or specific tools, ensuring consistency and quality.
Version Control:
• Systems manage different versions of a document to prevent confusion and ensure users access the
latest information.
Document Storage:
• Documents are stored in a centralized repository, either on-premises or in the cloud, for easy access
and security.
Metadata Tagging:
• Documents are tagged with metadata, such as keywords or categories, facilitating quick and accurate
search capabilities.
Access Control:
• Access to documents is controlled, ensuring that only authorized individuals can view, edit, or delete
specific files.
Workflow Integration:

• Integration with workflows automates document-related processes, such as approvals, ensuring
seamless business operations.
Audit Trails:
• Document management systems maintain audit trails, tracking who accessed, modified, or shared
documents, enhancing accountability and compliance.
Version History:
• Users can view the history of changes made to a document, allowing for easy tracking of
modifications.
Mobile Accessibility:
• A mobile app grants users access via mobile applications, facilitating remote retrieval and
collaboration on documents.
• Document management systems contribute significantly to organizational efficiency, collaboration,
and compliance by providing a structured and secure approach to handling information throughout
its lifecycle.

5.3.16 Dynamic Report & KPI Module
Our Dynamic Reporting and Key Performance Indicator (KPI) Module emerges as a robust and comprehensive
solution, empowering organizations to gather, analyze, and visualize data seamlessly. With a user-friendly
interface, customizable date ranges, and diverse filters, this module transforms raw data into actionable
insights.
From maintenance KPI monitoring to workforce utilization assessment, it offers a range of features designed
to enhance operational efficiency and strategic planning. Let's delve into the key functionalities that make this
module an indispensable tool for effective decision-making and performance optimization.
Key Features:
• Multiple export formats, including PDF, Excel, and CSV, are offered, ensuring the preservation of
formatting and embedded images.
• Monitor maintenance related KPIs, including response time to issues, resolution time, and preventive
maintenance completion rates.

• Measure the efficiency of work order management processes, including work order completion times
and overall response times.
• Ensure seamless integration with the core CAFM system to pull and analyze data efficiently.
• Indicates the effectiveness of scheduled maintenance activities in preventing unexpected equipment
failures.
• Identifies the backlog of preventive maintenance tasks, helping in resource planning and
prioritization.
• Evaluates how effectively the available workforce is utilized in completing maintenance activities.
• Identifies instances where maintenance tasks exceeded the agreed-upon service delivery time,
helping in SLA adherence assessment.
• Indicates the percentage of tasks that were successfully completed within the agreed-upon service
delivery time.
• Provides financial and operational consequences for failing to meet key performance indicators,
encouraging adherence to performance targets.

5.3.17 Dynamic Dashboard module
A dynamic dashboard module is a crucial component of business intelligence systems, providing a visual
representation of key performance indicators (KPIs) and other important metrics. Its comprehensive tool
designed to provide a holistic view of our operational performance. Dashboard consolidates critical metrics
related to our work orders and service commitments, offering a real-time snapshot of our efficiency and
effectiveness. Monitors the volume and resolution times of tasks initiated in response to issues, ensuring a
swift and effective response.
Real-Time Data Updates:
• Providing real-time data updates ensures that the information displayed on the dashboard is current,
allowing users to make decisions based on the latest data.
Benefits:
• Enables organizations to respond quickly to changing conditions, fostering agility in decision-making.

Variety of Widgets:
• Including a variety of widgets such as charts, graphs, tables, and other visual components ensures
that users can choose the most suitable visualization for different types of data.
Benefits:
• Enhances the user's ability to represent diverse datasets in a meaningful and visually appealing way.
Responsive Design:
• Ensuring a responsive design makes the dashboard accessible on various devices, promoting flexibility
and usability.
Benefits:
• Allows users to access the dashboard from desktops, tablets, and mobile phones, facilitating on-the-
go decision-making.
Data Source Integration:
• Integrating with various data sources, databases, and external systems enables the dashboard to pull
in relevant and up-to-date data.
• Benefits: Provides a holistic view by consolidating data from multiple sources, offering
comprehensive insights.
KPI Visualization:
• Visualizing key performance indicators (KPIs) prominently on the dashboard, using indicators, gauges,
or other graphical representations, highlights critical metrics.
Benefits:
• Allows users to quickly assess the performance of key metrics, focusing attention on strategic
objectives.
Historical Data Trends:
• Including features for displaying historical data trends helps users identify patterns and make
informed decisions based on past performance.
Benefits:
• Facilitates trend analysis, allowing organizations to learn from historical data and plan for the future.
Threshold Alerts:
• Implementing threshold alerts for critical KPIs notifies users when specific metrics exceed or fall
below predefined thresholds.
Benefits:
• Enables proactive management by alerting users to potential issues or opportunities that require
attention.
• A dynamic dashboard module incorporating these features empowers users with real-time insights,
diverse data representation options, cross-device accessibility, comprehensive data integration,

focused KPI visualization, historical trend analysis, and proactive threshold alerts. This, in turn,
enhances the organization's ability to make informed decisions and adapt to changing circumstances
effectively.

5.3.18 CAFM System: Purchase Module
Our Purchase Module in the CAFM System is a dedicated solution designed to optimize and streamline the
procurement process. This module offers a comprehensive set of features to facilitate transparent, efficient,
and traceable procurement activities.
Purchase Order Management:
• Effortless Creation: Users can easily create purchase orders within the system, ensuring accuracy and
completeness.
• Automated Tracking: The module automates the tracking of purchase order status, from creation to
fulfilment.

Vendor Management:
• Vendor Information: Centralized repository for vendor details, streamlining the selection and
management of suppliers.
• Performance Evaluation: Systematic evaluation of vendor performance based on delivery times,
product quality, and service.
Approval Workflows:
• Configurable Approval Processes: Tailored approval workflows to ensure compliance with

organizational policies.
• Hierarchy-Based Approvals: Hierarchical approval processes to facilitate efficient and timely
approvals.
Purchase Requisition Workflow:
• Requisition Management: Users can submit purchase requisitions for necessary items.
• Workflow Automation: Automated approval workflows for purchase requisitions based on
predefined criteria.

Document Management:
• Centralized Document Repository: Securely stores all procurement-related documents, including

contracts and invoices.
• Version Control: Ensures access to the latest versions of documents for accuracy.
Reporting and Analytics:
• Customizable Reports: Generates detailed reports on procurement activities, spending patterns, and
vendor performance.
• Data-driven Insights: Analytics tools for data-driven decision-making and strategic planning.
Integration with Inventory Management:
• Seamless Inventory Integration: Links seamlessly with the inventory management system for accurate
stock level tracking.
• Automatic Updates: Updates inventory records in real-time upon purchase order fulfilment.

5.3.19 CAFM System: Utility Checklist
CAFMTEK offers a comprehensive solution for capturing utilities consumption data, including electricity,
domestic water, chilled water, and gas. It provides interactive insights, allowing users to analyze and understand
their utility usage patterns. By leveraging CAFMTEK's technology, owners can optimize their utility consumption,
identify areas for improvement, and make informed decisions to enhance efficiency and reduce costs.

5.4 Common Requirements in a Computer-Aided Facilities Management System
5.4.1 Ability to integrate with IOT solution.
Leakage and Consumption Sensors:
• Leakage Sensors: Water or gas leakage sensors in relevant areas to detect leaks promptly.
• Consumption Sensors: Sensors to monitor the consumption of resources like water or gas.
• Real-time Monitoring: Implement real-time monitoring to detect anomalies or sudden changes in
consumption or leaks.
• Alerts and Automation: Configure the system to send alerts in case of detected issues and automate
actions like shutting off the supply in the case of leaks.

Asset Monitoring and Health Status:
• Asset Sensors: Use sensors to monitor the condition of assets, such as machinery, equipment, or
vehicles.
• Predictive Maintenance: Analyze data to predict when maintenance is needed, reducing downtime,
and preventing failures.
• Health Metrics: Monitor parameters like temperature, vibration, and usage patterns to assess the
health status of assets.
• Integration with Asset Management Systems: Integrate with existing asset management systems for
a holistic view of asset health and performance.
Footfall Tracking:
• Sensor Deployment: Use technologies like infrared sensors, cameras to monitor foot traffic.
• Data Analysis: Analyze footfall data to understand patterns, peak hours, and popular areas.
• Business Insights: Provide insights to businesses for optimizing layouts, managing staff during peak
hours, and improving customer experience.
• Security and Safety: Enhance security by monitoring and managing crowd density and ensuring
compliance with safety regulations.

Integration and Data Analytics:
• Platform Integration: Integrate all the data collected from various sensors into a centralized IoT
platform.
• Data Analytics: Implement analytics tools to gain actionable insights from the collected data.
• Visualization: Use dashboards and visualization tools to present the data in a user-friendly format for
decision-making.

5.4.2 Dynamic alert and notification module
The Dynamic Alert and Notification Module is a versatile tool that enhances communication, responsiveness,
and overall situational awareness within the facility management ecosystem. It ensures that users receive
timely and pertinent information to effectively manage and address various aspects of facility operations.
Key Features
Real-time Alerts:
• Instantaneous alerts are triggered based on dynamic events within the CAFM system, ensuring
prompt response to critical situations.
Event-Based Triggers:
• Alerts are triggered by specific events, such as maintenance updates, service requests, or audits
ensuring relevance and accuracy.
Escalation Protocols:
• The module supports escalation protocols, escalating alerts based on the severity or urgency of the
situation.
• Notifications can be delivered through various channels, including email, SMS, or in-app messages,
ensuring that information reaches users in their preferred format.
Automated Reminders:

• The module can send automated reminders for scheduled tasks, preventive maintenance, or
upcoming events, enhancing operational efficiency.
Workflow
• The workflow is configured to generate alerts and notifications in accordance with contract-related
events and milestones. This ensures that stakeholders are promptly informed of critical
developments, compliance deadlines, or any other contractual obligations. The system employs
predefined triggers within the workflow, allowing for the seamless and automated delivery of alerts
tied to contract-specific conditions.

5.4.3 Solution Accessibility
Proposed solution accessibility refers to the ease with which SGH users can access and interact with an
Operational Management Solution, encompassing both desktop and mobile applications. Accessibility in this
context is not only about the availability of the application but also about the user's ability to use and navigate
the solution effectively. Here's a breakdown of solution accessibility for both desktop and mobile applications:
Web Application Accessibility:
• As a SaaS-based application housed on a server in Saudi Arabia, the suggested solution is accessible
via the Internet around-the-clock. Through a tablet, smartphone, or laptop/PC, it is accessible.
Mobile App Availability on Android / IoS Stores:
• The mobile app is available for download and installation through major app stores (e.g., Apple App
Store for iOS, Google Play for Android).
Offline Functionality:
• Offline functionality is available in mobile apps to enhance accessibility in areas with limited
connectivity.
Push Notifications:
• Leveraging push notifications to keep users informed about updates, alerts, or relevant information.
5.5 Integration Requirements

To ensure a seamless and successful integration process, we would like to outline the key requirements and
prerequisites for this endeavor.
1. API Documentation:
Please provide comprehensive and up-to-date API documentation that includes details on available endpoints,
request/response formats, authentication mechanisms, error handling, and any specific requirements or
limitations.
2. Authentication:
Clarify the authentication mechanism required for accessing your API. Whether it's API keys, OAuth tokens, or
another method, we need detailed information on how to authenticate requests.
3. Endpoint Integration:
Identify the specific API endpoints relevant to our integration needs. This will help us understand the
functionalities and resources available for interaction.
4. HTTP Methods:
Specify the supported HTTP methods (GET, POST, PUT, DELETE, etc.) for each API endpoint. This information is
crucial for implementing the correct operations in our software.

5. Request Format (Serialization):
Provide guidelines on the required format for request payloads. If JSON is the preferred format, please specify
the expected structure for our data objects.
6. Response Handling (Deserialization):
Describe the format of the JSON responses from your API. This will enable us to properly deserialize the data
and extract relevant information for further processing.
7. Error Handling:
Share details on the error codes and messages returned by your API. We need to implement a robust error-
handling mechanism to gracefully manage different types of errors in our application.
8. Rate Limiting:
Inform us of any rate-limiting policies in place. This will help us avoid performance issues and ensure that our
software adheres to any usage restrictions you may have.
9. Testing:
Provide access to a testing environment, if available, to facilitate thorough testing of our integration. We will
test in various scenarios, including edge cases and error conditions.
10. Security:
Confirm the security measures in place for data transmission. If HTTPS is supported, we will use it to encrypt
data during transit. Additionally, we'll ensure secure storage and transmission practices for sensitive
information.
11. Monitoring and Logging:
Share any logging and monitoring requirements for API requests and responses. This information is essential
for diagnosing issues and maintaining optimal performance.
12. Versioning:
Keep us informed of any updates to your API versions. We will adapt our integration to new versions while
maintaining backward compatibility if necessary.

5.5.1 Integration and application programming interfaces
Our platform is designed to seamlessly integrate with various SBF (Smart Building Facility) platforms to enhance
functionality, streamline operations, and provide a comprehensive solution. The integration capabilities cover,
but are not limited to, the following systems:
5.5.2 Integration approach

To address your organization's needs for integrating our platform with industry standards and popular
middleware solutions, we adhere to a comprehensive approach. Here is an in-depth description of our
integration strategy:
Flexible Integration with Industry Standards and Middleware Solutions:
• Synchronous and Asynchronous Integration:

Our system seamlessly supports both synchronous and asynchronous integration methods,
ensuring adaptability to various communication requirements.
• Middleware Compatibility:
We prioritize compatibility with widely used middleware solutions such as Enterprise Service Bus
(ESB), Message Queues, and Integration Platforms.
• Industry Standards:
Our platform complies with industry standards like REST (Representational State Transfer), SOAP
(Simple Object Access Protocol), and other relevant protocols, ensuring seamless integration.
Support for Heterogeneous Technologies:
• Network Services:
We have implemented robust support for common network services, including HTTP, Java, Quality Met
Services TCP, Internet Protocol, Data Transfer Protocol, and Secure Data Transfer Protocol.

• REST and SOAP:
Our platform provides both RESTful APIs and SOAP-based web services, facilitating smooth integration
with a diverse range of systems.
• Data Format Compatibility:

We support various data formats such as JSON, XML, and others, tailoring to the specific data
requirements of different industries.
Internal and External Integration:
• Internal Systems:
Seamless integration with internal systems is a key feature, ensuring efficient communication within
your organization.
• External Systems:
Our platform robustly supports integration with third-party solutions and external platforms, enhancing
overall interoperability.
Integration Documentation:
• Comprehensive Integration Document:

We provide a detailed integration document that meticulously outlines the entire integration process,
offering step-by-step instructions for a smooth experience.
• Integration Points:
Clear definition and documentation of integration points with standardized protocols ensure seamless
data exchange.
Identification and documentation of specific integration points with SGH platforms or third-party
solutions are a priority.
Estimation and Cost Evaluation:
•
Transparent Cost Analysis:
•
Our platform offers a transparent breakdown of costs associated with integration, encompassing
development efforts, testing, and ongoing support.
• Estimates for any required customization specific to integrations are included, ensuring accurate cost
evaluation.
Security Considerations:
Secure Data Transfer:
• Encryption protocols are implemented for secure data transfer, particularly when handling sensitive
information.
• We guarantee compliance with data protection and privacy regulations, prioritizing the security of your
data.

Scalability and Performance:
• Efficient Scaling:
Our integration architecture is meticulously designed to scale efficiently as your user base and data volume
grow.
• Performance Optimization:
Integration processes are optimized to minimize latency, ensuring enhanced overall system performance.
Testing and Validation:
Thorough Testing Procedures:
• We define and follow comprehensive testing procedures for integration, proactively identifying and
addressing potential issues.
• Integration with third-party solutions is rigorously validated to ensure compatibility and reliability.
Ongoing Support and Maintenance:
Continuous Monitoring:
• Our platform comes equipped with robust monitoring tools for ongoing support and maintenance of
integrated systems.
• A flexible mechanism is in place to handle updates and changes in third-party APIs, ensuring
continuous functionality.
• By adhering to these principles, our platform delivers a flexible, scalable, and secure integration
solution tailored to meet your specific requirements, allowing for accurate estimation and cost
evaluation.
5.5.3 Main Interfaces

Data Export Options:
Excel, CSV, XML Export:
Our platform empowers users to export data effortlessly in various standard formats, including Excel, CSV, and
XML. This flexibility ensures compatibility with a wide range of applications and systems.

Data Repository, Dashboard, and Analytical System:
• Data Repository:
Your platform boasts a sophisticated data repository, serving as a centralized storage hub for all
relevant information. This repository ensures data integrity and accessibility when needed.
• Dashboard Integration:
Integrated dashboards provide users with real-time insights and visualizations, offering a
comprehensive overview of key performance indicators and critical facility management metrics.
• Analytical System:
Leveraging advanced analytics, our platform enables users to extract actionable insights from the
collected data. This analytical capability empowers informed decision-making for optimizing facility
management processes.

Integration with Other Systems:
• Seamless Data Transfer:
The platform facilitates seamless data transfer to other systems upon request. Whether triggered
manually or scheduled, the platform ensures a smooth flow of information to meet the needs of
connected systems.
• Interoperability:
Interoperability is a key feature, allowing your platform to seamlessly integrate with other systems
that request specific data. This capability promotes collaboration and enhances the overall efficiency
of the facility management ecosystem.
Additional Highlights:
• User-Friendly Interface:
The data export functionalities are incorporated into a user-friendly interface, ensuring ease of use for
all levels of users.
• Customizable Scheduling:
Users have the flexibility to schedule data exports based on their specific needs, automating routine
tasks and reducing manual effort.
• Data Security Measures:

Security measures are implemented to safeguard exported data, ensuring that sensitive information
is protected during transfer to other systems.
Benefits for Users:
• Efficiency and Time Savings:

Users can efficiently export data in their preferred format, saving time and streamlining their
workflow.
• Informed Decision-Making:
Access to comprehensive dashboards and analytical tools empowers users to make informed
decisions based on real-time data insights.
• Collaboration and Connectivity:

Seamless integration with other systems fosters collaboration and connectivity within the
facility management landscape, ensuring a cohesive and interconnected environment.
In summary, HITEK platform's data export capabilities, coupled with a robust repository,
analytical tools, and seamless integration, provide users with a comprehensive solution for
managing and utilizing facility-related data effectively.

5.6 Data Privacy
Our commitment to ensuring the highest standards of data privacy and security, we want to inform you about
the measures we have implemented to guarantee compliance with data privacy laws for our CAFM System.
Data Encryption:
All data transmitted between users and our SaaS platform is encrypted using industry-standard protocols. This
ensures that sensitive information remains confidential and secure during transit.
Access Controls:
Our CAFM System incorporates robust access controls, limiting user access to only the data and functionalities
necessary for their roles. This helps prevent unauthorized access and safeguards sensitive information.
Regular Audits and Assessments:

We conduct regular internal audits and assessments to ensure that our solution continues to meet or exceed
data privacy requirements. This proactive approach allows us to identify and address potential issues promptly.
National Cyber Security:

o Our system's configuration capability ensures compatibility with national data security standards.
o Infrastructure will ensure windows and WAF patching on time.
o Infra can copy DB and content backups only.
5.8 Backup Framework

Full Backups:
Full backups, conducted weekly on Sunday midnight, represent the cornerstone of our data protection strategy.
The retention policy, spanning 4-6 weeks, allows for a historical view of the application's state. The Recovery
Point Objective (RPO) of 1 week ensures that data loss is minimized, while the Recovery Time Objective (RTO) of
8 hours underlines our commitment to swift recovery. These backups occur during the off-peak period from
Sunday midnight to Monday morning, ensuring minimal impact on regular operations.
• Frequency: Weekly on Sunday midnight.
• Retention: Keep 4-6 weeks of full backups.
• RPO (Recovery Point Objective): 1 week.
• RTO (Recovery Time Objective): 8 hours.
• Backup Time: Sunday midnight to Monday morning.
Incremental Backups:
To complement full backups, daily incremental backups occur from Monday to Saturday at midnight. Retained
for 7 days, these backups capture incremental changes, optimizing resource utilization and providing granularity
for data recovery. With an RPO of 1 day and an RTO of 4 hours, these incremental backups contribute to a
comprehensive data protection strategy. The backup window is strategically scheduled at midnight, aligning
with minimal application activity.

• Frequency: Daily (Monday to Saturday) at midnight.
• Retention: Keep 7 days of incremental backups.
• RPO: 1 day.
• RTO: 4 hours.
• Backup Time: Daily midnight.
5.9 Testing and restoration

Regular testing and restoration exercises are pivotal in ensuring the efficacy of our backup strategy. Monthly
test restorations on the first Saturday of each month validate the viability of our backups and the integrity of
the restoration process. Quarterly full system restoration drills provide simulated scenarios for recovering the
entire application, refining our readiness for comprehensive recovery efforts. Bi-annual reviews of
documentation ensure that procedures remain up-to-date and aligned with the evolving needs of the
application.
• Test Restoration: Monthly on the first Saturday of the month.
• Full System Restoration Drill: Quarterly.
• Documentation Review and Update: Bi-annually.
5.9 Monitoring and Maintenance

Continuous monitoring of system health and backup jobs is imperative for the early detection of anomalies or
failures. Real-time alerts for deviations from the expected behavior, combined with daily checks at 8 AM for the
previous day's backup logs, enable proactive intervention and timely resolution of issues. This meticulous
approach ensures the ongoing health and effectiveness of our backup strategy.
• Continuous monitoring with real-time alerts for failures or anomalies.
• Daily check at 8 AM for the previous day's backup logs.
Monthly audits of backup logs and storage usage serve as a crucial mechanism for assessing the performance
and efficiency of our backup strategy. An annual review and update of the backup strategy ensure its continued
alignment with organizational goals, technological advancements, and any changes in the application's
structure. This iterative process allows us to adapt and enhance our strategy in response to the evolving
landscape of web-based applications.
• Monthly audit of backup logs and storage usage.
• Annual review and update of the backup strategy.
5.10 Disaster Recovery

In the event of a disaster, our plan activation process involves the immediate initiation of the disaster recovery
plan. This plan outlines the steps to be taken to restore the application to operational status within the
stipulated RTO of 24 hours, minimizing the impact of the incident on our operations. The disaster recovery plan
is regularly reviewed and updated to incorporate lessons learned from testing and real-world incidents,
ensuring its continued effectiveness.
• Plan Activation: In the event of a disaster, initiate the disaster recovery plan immediately.

• Full System Recovery: Aim to complete full system recovery within 24 hours.
5.11 Offsite Backup Copies

To bolster our resilience against regional disasters, we update offsite copies of our backups every Sunday
morning. Stored in geographically diverse locations, these offsite copies provide an additional layer of
protection, ensuring that our data remains secure and recoverable even in the face of site-wide disruptions. The
offsite backup copies strategy is continuously refined based on the organization's risk assessment and
geographical considerations.
5.12 Retention
Effective data retention is crucial for managing storage resources and ensuring compliance with organizational
policies. Each category of backup has a defined retention period:
Full Backups: Retained for 4-6 weeks.
Full backups, taken weekly on Sunday midnight, capture a comprehensive snapshot of the application's data
and configurations. Retaining these backups for 4-6 weeks provides a historical range for recovery, allowing us
to restore the system to various points in time within this window.
Incremental Backups: Retained for 7 days.
Daily incremental backups, captured from Monday to Saturday at midnight, focus on changes made since the
last full or incremental backup. A retention period of 7 days strikes a balance between resource efficiency and
the need for fine-grained recovery.
Database Backups (Full and Incremental): Retained for 4-6 weeks.
Full database backups, aligned with full backups, and incremental database backups, synchronized with
incremental backups, together ensure the comprehensive recovery of both application data and underlying
database structures. A retention period of 4-6 weeks aligns with the timeframe deemed necessary for historical
data restoration.
Configuration Files and Application Code: Retained for 4-6 weeks.
Weekly backups of configuration files and application code, mirroring the schedule of full backups, safeguard
not only the data but also the essential configurations and codebase. Retaining these backups for 4-6 weeks
ensures the availability of a recent and comprehensive set of configurations and code for restoration.
• Full Backups: Retained for 4-6 weeks.
• Incremental Backups: Retained for 7 days.
• Database Backups (Full and Incremental): Retained for 4-6 weeks.

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CAFMTEK – Smart Facilities Management Solution

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 1 of 130

Product Name: CAFMTEK

Project Site: Riyadh, Saudi Arabia

Name: Engr. Adel Ahmad Bayazid

Designation: Group FMS Director

VIRGIN MOBILE DETAILS

Designation: Head of Legal

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 2 of 130

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 3 of 130

Yaarob Digitally signed by

AlSayegh Date: 2024.05.21

9. Name of Firm: Virgin Mobile Saudi Consortium (“Virgin Mobile”)

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 4 of 130

Classic Facilities Management Smart Facilities Management

SMART MEP CAFM IoT & BMS Asset

Sustainability SMART ENERGY & WASTE

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 5 of 130

CAFMTEK – Smart Facility Management Solution

IOTEK – Internet of Things

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 6 of 130

CARBONTEK – Carbon Emissions Calculator

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 7 of 130

• Understanding Client Needs

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 8 of 130

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 9 of 130

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 10 of 130

• Services Provided: OPERATIONS MANAGEMENT SYSTEM USER LICENSE: 7nos.

• Number of total Assets/DATA POINTS: 3544 Assets

• Contract Term: 3 Years

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 11 of 130

• Facilitated paperless operations and provided convenient access to the system.

2. Advanced Asset Management:

• A comprehensive module for tracking and managing 3544 assets efficiently.

3. Task Management Module:

• Streamlined task allocation and monitoring for improved operational workflows.

• Enabled independent and intelligent inspections for quality assurance.

• Implemented a customer-oriented FM App for an enhanced user experience, allowing users to

6. Business Intelligence (BI) Dashboards:

• Customizable dashboards offering real-time insights for informed decision-making.

• Cost-Effective Operations: Achieved cost-effectiveness within the 3-year contract term.

• Paperless Environment: Transitioned to a paperless operational framework.

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 12 of 130

• Services Provided: OPERATIONS MANAGEMENT SYSTEM USER LICENSE: 6nos.

• Number of total Assets/DATA POINTS: 4902 Assets

• Contract Term: 3 Years

1. Cloud & Mobility Technology:

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 13 of 130

3. Task Management Module:

6. Business Intelligence (BI) Dashboards:

• Utilized customizable dashboards, offering real-time insights to facilitate informed decision-

• Paperless Environment: Successfully transitioned to a paperless operational framework for

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 14 of 130

• Services Provided: OPERATIONS MANAGEMENT SYSTEM USER LICENSE: 8nos.

• Number of total Assets/DATA POINTS: 2446 Assets

• Contract Term: 3 Years

1. Cloud & Mobility Technology:

VM-SGH_CAFMTEK_126 Rev: 01 Issued: May 2024 Page 15 of 130

3. Task Management Module:

• Introduced an audit module to conduct independent and intelligent inspections, safeguarding

6. Business Intelligence (BI) Dashboards:

• Utilized customizable dashboards to provide real-time insights for informed decision-making,

7. Customer App Integration: