(ACX) Data Collection Checklist - Logs:data To Collect For Troubleshooting

[ACX] Data Collection Checklist - Logs/data to collect for troubleshooting 05/06/24, 9:36 PM
[ACX] Data Collection Checklist - Logs/data to collect for

troubleshooting
Article ID KB27251 Created 2013-04-09 Last Updated 2013-08-07
Description
Data Collection and Troubleshooting Guides can help with issue investigation
as well as reduce resolution time. Each issue may require a different set of
data to collect. This article contains a list of what to collect, as well as pointers
to Resolution Guides and references on how to collect the data.
Symptoms
What information should I collect to assist in troubleshooting, prior to

opening a case?
The goal of this document is to reduce the time spent on initial data collection
and reduce resolution time by providing a comprehensive list of what to
collect or gather to troubleshoot an issue.
Solution
This section contains the following:

Data to Collect for all configurations
Additional Data to Collect
References
Caveats and tips:

Traceoptions require additional system resources to gather and store
data:
Please ensure you have enough disk space when enabling
traceoptions
Gauge current system utilization before enabling traceoptions
“ show chassis routing- engine ”
Instead of using “flag all” you can flag specific areas of interest
Delete all traceoptions that are not needed for immediate debugging
Don’t forget to remove traceoptions after data collection is
completed
To deactivate paging (output stopping each page requiring you to press
space bar) you can:
Run “set cli screen-length 0” for this to apply for all commands for
https://supportportal.juniper.net/s/article/ACX-Data-Collection-Checklist-Logs-data-to-collect-for-troubleshooting?language=en_US Page 1 of 11
your sessions
Add the “| no-more” option at the end of a command
Data to Collect for all configurations:
Regardless of configuration, all cases will benefit by attaching the session

captures, request information output, and logs when initially opening the case.
If you need to investigate an intermittent concern (for example slow transfers
at peak hours) please be sure to collect this data at the time of the problem.
1. Provide all SSH / Telnet session captures

2. Provide any available topology information
Background 3. Summary of how the device is being used (production, lab system, co-location, etc)
information 4. Summary of device history (new install, production for X months/years, other recent
cases, etc)
5. Summary of any recent changes in the network or on the device
1. Enter: request support information | save /var/log/rsi1.log

Request 2. Once step #1 completes, wait enough time to ensure that the condition you wish to
support address continues/appears before proceeding to the next step.
info 3. Enter: request support information | save /var/log/rsi2.log
All
Configurations
Archive the /var/log/ contents:
See References section for the following:

How to gather the data
Additional Data to Collect:
In addition, collect the data shown below for the following issues:
Jump to:
BGP
OSPF
Multicast
MPLS
L3 VPN
L2 VPN
CoS
Firewall Filters
SNMP
High CPU
1588
SyncE
set cli timestamp

show bgp summary
show bgp group
show bgp neighbor
show route next-hop database
show route protocol bgp
show route protocol bgp terse
show route receive-protocol bgp
show route advertising-protocol
bgp
bgp <neighbor-address>
extensive
Show show route receive-protocol bgp
commands: <neighbor-address>
show route forwarding-table
show route resolution
unresolved
show route hidden
show route community <reg-ex>
show route terse community-name
<name>
show route damping
show route aspath-regex "regex"
show route damping
BGP [history|decayed|surpressed]
monitor traffic interface XX-
X/X/X size 4096 detail
Logs: /var/log/messages
set protocols bgp traceoptions

file bgp.tr
file size 5m
file files 5
flag all
set routing-instances bgp-ri
Traceoptions:
protocols bgp traceoptions file
bgp.tr
Caveats
size 5m
files 5
protocols bgp traceoptions flag
all
[ Back to Top ]
(If OSPF is running in a routing instance,

specify which instance where applicable)
set cli timestamp
show ospf overview
show ospf database
show ospf neighbor detail
show ospf route
Show
show ospf statistics
commands:
show ospf interface
show ospf log
show route protocol ospf
show route <x.x.x.x> extensive
show ospf database summary
show ospf database extensive
show bfd session
(use below for inet.0 default instance)

set protocols ospf traceoptions
OSPF file ospf.tr
file size 5m
file files 5
flag all
Traceoptions: (use below for routing instances)

set routing-instances ospf-vr
Caveats protocols ospf traceoptions
file ospf-vr.tr
protocols ospf traceoptions
file size 5m
file files 5
flag all
[ Back to Top ]
General
show multicast route
show multicast statistics
show multicast sessions
show multicast usage
show multicast interface
show multicast next-hops

show multicast rpf summary
show interface <if-name>
extensive
IGMP
show igmp group detail
Show
show igmp statistics
commands:
show igmp interface detail
PIM
show pim statistics
show pim neighbors
show pim rps detail
show pim join extensive
Multicast show pim bootstrap
show pim source detail
MSDP
show msdp source-active
show msdp detail
show msdp statistics
set protocols pim|igmp|msdp

traceoptions file multicast-
proto.tr
traceoptions file size 5m
Traceoptions:
traceoptions file files 5
Caveats
traceoptions flag all
enable traceoptions for either

of PIM, IGMP, MSDP
[ Back to Top ]
show mpls interface

show mpls lsp
show mpls lsp extensive
show mpls lsp ingress
show mpls lsp transit
show ted database
RSVP
show rsvp interface
show rsvp neighbor
Show show rsvp session
commands: show rsvp session ingress
show rsvp version
show route table mpls.0
show route table inet.3
LDP
show ldp neighbors
show ldp session

show ldp database [session
peer]
MPLS
set protocols mpls|ldp|rsvp
traceoptions file mpls.tr
Traceoptions: set protocols mpls label-

switched-path <lsp-name>
Caveats traceoptions file mpls-lsp.tr
set protocols mpls label-
[ Back to Top ]
show route table <vpn-a>

show route table <vpn-a> hidden
show route forwarding-table vpn
<vpn-a>
ping x.x.x.x routing-instance

<vpn-a>
traceroute x.x.x.x routing-
instance <vpn-a>
telnet x.x.x.x routing-instance
<vpn-a>
ping mpls l3vpn <vpn-a> prefix
<prefix>
CLI
commands: show route table bgp.l3vpn.0
L3 VPN bgp x.x.x.x
show route receive-protocol bgp
x.x.x.x
show arp
OSPF VPN commands
show ospf interface instance

<vpn-a>
show ospf neighbor instance
<vpn-a>
show ospf database instance
<vpn-a>
Logs: None
Traceoptions: None
[ Back to Top ]
Martini
show l2circuit connections
CLI
extensive
commands:
show ldp neighbor detail
L2 VPN show ldp database detail
Logs: None
Traceoptions: None
[ Back to Top ]
show interface xx-x/x/x detail
show interface queue xx-x/x/x

both-ingress-egress
show interfaces XX-X/X/X
extensive
show class-of-service
interfaces XX-X/X/X
show class-of-service code-
point-aliases
point-aliases dscp
point-aliases inet-prec
CLI point-aliases exp
commands: show class-of-service
forwarding-class
CoS show class-of-service
classifier [name]
scheduler-map
show class-of-service rewrite-
rule
show class-of-service drop-
profile
forwarding-table
forwarding-table classifier
mapping
forwarding-table scheduler-map
Logs: None
Traceoptions: None
[ Back to Top ]
show interfaces filters

show firewall
show firewall filter <filter-
name>
show firewall filter <name>
CLI
prefix-action <psa-name> from 1
commands:
to 8
show firewall log
Firewall
show log <log-file-name>
Filters
show policer
show interface policer XX-X/X/X
show log /var/tmp/ <sample

Logs: file>
show log sampled
Traceoptions: None
[ Back to Top ]
set show interface terse

show route table inet6
CLI
show ipv6 neighbor
commands:
show interface lo0 extensive |
IPv6 display xml
Logs: None
Traceoptions: None
[ Back to Top ]
set cli timestamp

show configuration snmp
show snmp statistics extensive
# Multiple time with polling
activity.
show snmp mib walk <oid>
show snmp mib walk ipfragfails
show interface lo0 extensive
show system processes extensive

| no-more # Multiple time with
polling activity.
show chassis routing-engine |
no-more # Multiple time with
polling activity.
CLI show system commit | no-more
commands: show system statistics #
Multiple time with polling
activity.
SNMP
show system buffers # Multiple
time with polling activity.
show system core-dumps
show route <ip of NMS server>
ping <ip of NMS server> source
<snmp source ip> count 500
rapid show pfe statistics
traffic # Multiple time with
polling activity.
show interface extensive | no-
more
show system process extensive |
no-more
Logs: None
set snmp traceoptions file snmp

Traceoptions: files 10 size 50m
set snmp traceoptions flag all
[ Back to Top ]
set cli timestamp

show chassis routing-engine
(multiple snapshots, atleast 5)
show system processes extensive
(multiple snapshots atleast 5)
show system users
show system connections
show system statistics
Turn on task accounting and

collect the task accounting
detail output
(three times with a gap of 30
seconds).
CLI Don't forget to turn it off
commands: once done.
set task accounting on

show task accounting detail
set task accounting off
High CPU
show task memory detail
show task memeory summary
show task io
show task history
show task statistics
show task job
show task jobs
show krt queue
show krt state
Logs: None
user@router# show routing-

options
traceoptions {
file routing-trace size 10m
Traceoptions: files 20 world-readable;
flag task;
flag state;
flag timer;
}
[ Back to Top ]
show ptp lock-status

show ptp clock
CLI
show ptp global-information
commands:
show ptp port detail
1588 show ptp statistics detail
Logs: None
Traceoptions: None
[ Back to Top ]
show configuration interfaces

CLI show synchronous-ethernet esmc
commands: Show synchronous-ethernet
global-infromation
SyncE
Logs: show log clksyncd
set protocols clock-synchronization

Traceoptions:
[ Back to Top ]
References:
How to:
Tar / Zip / Archive data collection - KB17228 - [Junos] How to collect

/var/log files from Routing Engine (RE)
Upload collected data:
Files smaller than 10MB can be attached to the case
Files greater than 10MB, refer to KB23337 - How to upload large
files to a JTAC Case
Related Information
How to Contact Support
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[ACX] Data Collection Checklist - Logs/data to collect for troubleshooting 05/06/24, 9:36 PM

[ACX] Data Collection Checklist - Logs/data to collect for

What information should I collect to assist in troubleshooting, prior to

This section contains the following:

Caveats and tips:

Data to Collect for all configurations:

Regardless of configuration, all cases will benefit by attaching the session

1. Provide all SSH / Telnet session captures

1. Enter: request support information | save /var/log/rsi1.log

See References section for the following:

Additional Data to Collect:

set cli timestamp

set protocols bgp traceoptions

(If OSPF is running in a routing instance,

(use below for inet.0 default instance)

Traceoptions: (use below for routing instances)

show multicast next-hops

set protocols pim|igmp|msdp

enable traceoptions for either

show mpls interface

show ldp session

Traceoptions: set protocols mpls label-

show route table <vpn-a>

ping x.x.x.x routing-instance

OSPF VPN commands

show ospf interface instance

show interface xx-x/x/x detail

show interface queue xx-x/x/x

show interfaces filters

show log /var/tmp/ <sample

set show interface terse

set cli timestamp

show system processes extensive

set snmp traceoptions file snmp

set cli timestamp

Turn on task accounting and

set task accounting on

user@router# show routing-

show ptp lock-status

show configuration interfaces

set protocols clock-synchronization

Tar / Zip / Archive data collection - KB17228 - [Junos] How to collect

How to Contact Support

AFFECTED PRODUCT SERIES / FEATURES

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