OROMIA STATE UNIVERSITY

DEPARTMENT OF PROJECT MANAGMENT

PROJECT QUALITY PLAN FOR CONSTRUCTION PROJECTS

AT YOTEK CONSTRUCTION PLC

For Partial Fulfilment of the Course,

“PROJECT QUALITY MANAGMEMT (MAPMS-611)”

SUBMITTED BY:

GROUP MEMBERS ID NO
1. ABIYOT LEMMA GUTEMA…………………………………...15/0705
2. ALEMU ABDISA IMIRU……………………………………….15/0707
3. ABDULKADIR MOHAMMED JEMAL………………………..15/0703
4. AMANUEL DEBEBE BIZUNEH………………………………..15/0709
5. ASKALE AMBISA AFETA……………………………………...15/0711
6. ASMARE DABI BEKELE…………………………………….….15/0713

SUBMITTED TO: PROJECT QUALITY MANAGMEMT INSTRUCTOR

APRIL 28, 2024
SEBETA, ETHIOPIA

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Contents
DEFINITION AND ACRONYMS: ............................................................................................................ iv
1. INTRODUCTION............................................................................................................................... 1
1.1. Overview ...................................................................................................................................... 1
1.2. Organization Policy .................................................................................................................... 1
1.3. Reference Documents and Procedure Levels ........................................................................... 1
1.4. Objectives and Commitment...................................................................................................... 2
2. PURPOSE ............................................................................................................................................ 2
3. SCOPE ................................................................................................................................................. 3
4. QUALITY ASSURANCE ORGANIZATION AND RESPONSIBILITIES ................................. 3
4.1. Organizational Chart.................................................................................................................. 3
4.2. Roles ............................................................................................................................................. 3
5. QUALITY MONITORING AND EVALUATION .......................................................................... 4
5.1. General ......................................................................................................................................... 4
5.2. Monitoring and Measurement ................................................................................................... 5
5.2.1. Customer Satisfaction ......................................................................................................... 5
5.2.2. Internal Audit ...................................................................................................................... 5
5.2.3. Monitoring & Measurement of Processes ......................................................................... 5
5.2.4. Monitoring & Measurement of Product (Inspection & Testing) .................................... 6
5.2.5. Laboratory & Testing ......................................................................................................... 6
5.2.6. Field Inspection Coordination Procedure ......................................................................... 6
5.2.7. Inspection Activities and Attendance ................................................................................ 6
5.2.8. Inspection and Test Request (ITR).................................................................................... 7
5.2.9. Multiple Progressive Inspections ....................................................................................... 8
5.2.10. Receiving Inspection ........................................................................................................... 8
5.2.11. In Process Inspection & Testing ........................................................................................ 8
5.2.12. Final Inspection & Testing ................................................................................................. 9
5.3. Control of Non-Conforming Product ........................................................................................ 9
6. ANALYSIS OF DATA ..................................................................................................................... 10
6.1. Monthly Quality Report ........................................................................................................... 10
6.2. Statistical Analysis .................................................................................................................... 11
6.3. Construction Quality Dossier ................................................................................................... 11

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7. PROJECT COMMUNICATIONS .................................................................................................. 11
7.1. Reporting ................................................................................................................................... 11
7.2. Record Keeping ......................................................................................................................... 11
8. QUALITY CONTROL METHODS ............................................................................................... 12
9. SUMMARY ....................................................................................................................................... 13
10. REFERENCES: ............................................................................................................................ 13

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DEFINITION AND ACRONYMS:

Client: A/A City Condominium Houses Administration

Consultants: Oromia Construction & Design Developments Corporation

Contractor: Yotek Construction Pvt. Ltd.

Supplier/Vendor: Organization Used by Contractor for Supply of Approved Materials

QCP: Quality Control Procedure

ITP: Inspection, Test & Plan

HSP: Health and Safety Plan

QMS: Quality Management System

NCR: Non-Conformance Report

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 1. INTRODUCTION
1.1.Overview

This plan covers:

 Design Management and Control

 Quality Assurance
 Quality Control

This plan identifies the key interfaces, the allocation of responsibilities and the methods and
controls to be applied. References to Standards, Codes of Practice, Client Company procedures
and YOTEK CON PLC’s processes are made where appropriate. These planned arrangements
will enable YOTEK to clarify requirements, minimize risk and ensure that potential errors are
identified and corrected. It is important for the success of the project that all staff working on it is
aware of these arrangements. The site manager is responsible for advising and directing site
personnel in order that those personnel understand and carry out their responsibilities diligently.
Good communications are critical to the success of the project. YOTEK Construction Quality
Engineer is responsible for verifying the implementation of this plan via audit and surveillance
activities.

1.2.Organization Policy

YOTEK’s quality policy is based on the fundamental concept that the control of quality is a team
obligation that recognizes that quality is built into every aspect of the project. Quality work will
be the responsibility of every individual performing the work. Quality will be obtained through
appropriate planning and control of work operations and by specific quality control activities
such as reviewing, checking, inspecting, testing, and quality surveillance/audit.

1.3.Reference Documents and Procedure Levels

The following matrix shows the interrelationship and the precedence levels of the various
quality-related documents to be implemented in this project.

Reference Documents Precedence Level

1 Agreement / Contract 1 Agreement / Contract, Drawings & Specs

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 Documents
2 ISO 9001: 2000– applicable 2 Project Quality Plan, Quality Control Procedures and
clauses Inspection & Test Plan
3 Method Statements
This project quality plan will be utilized in conjunction with applicable Quality Management
System procedures of APLLP-Birla Navya.

1.4.Objectives and Commitment

Objectives for this project

Compliance to Project Specifications & Drawings
Customer Satisfaction Level – Minimum Level 2. (Attachments)
Customer Satisfaction Survey midway during execution and towards end of project
Quality All NON-CONFORMANCE REPORT’s to be closed max within 1 month of issue,
unless approved otherwise
INSPECTION REPORT’s for all Hold and Witness Points
QA/QC Indicators in the Monthly Meetings
Monthly Update of Document Submission Schedule
Zero Fatalities : 0-1 LTA/ 1 Million Man-hours Exposure
Frequency Rate : 0-1.5 LTA/ 1 Million Man-Hours
Safety Severity Rate : 0-2 lost days / 1 Million Man-Hours
No Explosion or Serious Fire or Pollution
No Permanent Disability Accident
Report as many near misses as possible: greater than 10/ Month
Progress Completion of all works as per approved schedule... (Within the early – late dates)
Cost Actual costs within CONTRACTOR budget, monthly cost control reports to
Control Management Committee.

2. PURPOSE

To provide a plan that outlines the construction quality checks to be performed during the
Project. This plan defines the roles and responsibilities of YOTEK CON PLC with respect to

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construction quality. All construction activities associated with this Project will be completed
under this quality program. Elements will be built with skilled craftsmen following approved
drawings using proper materials and equipment. Inspections and tests will be performed as
outlined in this Plan to document the construction is proper and meets Project requirements.
Periodically, the process will be refined based on worker-identified quality problems, test data,
inspection results, audits, and Client satisfaction with the Project.

3. SCOPE

This plan applies to all Work performed on the Project.

4. QUALITY ASSURANCE ORGANIZATION AND RESPONSIBILITIES

The Quality Assurance team will solely participate in the quality assurance function and will not
be involved in any other aspect of the construction effort. This team will, however, possess all of
the credentials, capabilities, and experience of an independent design/construction oversight
team. The duties and responsibilities of each position are described below. One individual or
entity may perform multiple construction quality assurance responsibilities.

4.1.Organizational Chart

PROJECT
MANAGER

QC ENGINEER SITE ENGINEER

STORE IN LAB SITE SITE FORMANS

STORE KEEPER
CHARGE TECHNICIAN SUPERVISORS

4.2.Roles

Project Manager: The project manager is responsible for overseeing the entire project from
start to finish. They must keep constant communication with all others on the project as well as

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the client. A project manager has the overall responsibility for the successful initiation, planning,
design, execution, quality, monitoring, controlling and closure of a project.

QC Engineer: The QC Engineer is responsible for Developing and implementing quality

standards, developing and implementing quality control systems, monitoring and analyzing
quality performance, inspecting and testing materials, equipment, processes, and products to
ensure quality specifications are met, reviewing codes, specifications, and processes,

Site Engineer: Site engineer must promote the best construction practices. Undergo activities
and practices that comply with the procedures of the company and the specification. Assured as
it is completed and delivered without any defect and delay.

Site Foreman: Site foreman is the direct response for any problems or injuries that occur on a
job site. He oversees the project on-site and tracks workers and completion of tasks on schedule.
Store in Charge: The store manager must make sure his store is meeting the targets. The store
manager is responsible for maintaining the overall image of the store. He must ensure, the store
is kept clean, shelves and racks are properly stocked and products do not fall off the shelves,
maintain all incoming material record daily.

Lab Technician: Lab technician are required to complete:

- Adjusting, calibrating, and ensuring the effective functioning of laboratory instruments

and equipment.
- Disinfecting and cleaning the equipment and working area; and
- Ensuring the laboratory is well-stocked and resourced with sufficient supplies.

Store Keeper: To exercise general control over all activities in store department. - To ensure
safe keeping both as to quality and quantity of materials.

5. QUALITY MONITORING AND EVALUATION

5.1.General

YOTEK CON PLC will plan and implement the monitoring, measurement, analysis and
improvement processes to demonstrate conformity with the contract requirements, process
performance objectives, conformity of the planned quality management system, and for the

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continuous improvement of the quality management system. The monitoring, measurement, and
the analysis are indicated below;

 customer Satisfaction - use of the Customer Satisfaction Survey

 Internal Audit – to check compliance and effectiveness of the quality management system
and the processes
 Monitoring and Measurement of the Processes (Overall for Contractor)
 Monitoring and Measurement of the Product (Inspection and Testing) – use of Quality
Control Procedure and Inspection and Test Plan
 Control of Non-Conformances and Non-conforming product
 Analysis of data While the improvement processes include;
 Corrective action  Preventive action
 Continual improvement
All the above processes are described in greater detail below.
5.2.Monitoring and Measurement
5.2.1. Customer Satisfaction

YOTEK CON PLC will seek Employer / PM Response on the YOTEK’S performance and
satisfaction achieved and checks whether requirements / expectations have been satisfied. A
questionnaire will be circulated midway during execution and towards end of project and
response will be analyzed and weak areas indicated will be highlighted to senior management
and site management. Necessary actions will be taken to improve upon the weak areas indicated.
Customer Satisfaction Survey questionnaire is attached.

5.2.2. Internal Audit

The findings will be reported to the PM & YOTEK CON PLC Senior Management and all
improvement actions and follow up will be done by the Project In-charge / Construction
Manager. The Project In-charge / Construction Manager & QAQC Engineer will review all
Internal Audit Reports and interact with the Auditor / Auditors for suitable corrective actions.
Results of the Internal Audits are reviewed during the Management Review.

5.2.3. Monitoring & Measurement of Processes

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Effectiveness of processes will be checked against the pre-planned performance objectives set
for the processes during internal audits. The performance objectives for processes have been
documented on corporate level and achievement or otherwise will be used to check effectiveness
of the processes.

5.2.4. Monitoring & Measurement of Product (Inspection & Testing)

Materials / Equipment’s (as applicable) will be inspected / witnessed by qualified personnel or

by the third party inspectors deputed by the PM at manufacturer point of origin as per the
contract requirement. The inspection and testing activities are conducted as indicated in the
ITP’s. Necessary co-ordination will be done with PM Representative.

5.2.5. Laboratory & Testing

YOTEK CON PLC will ensure that the proposed Independent Testing Laboratories will comply
with the Contract Specification requirements. The reporting formats of each test and inspection
will be in line with the specified requirements. The Production and quality team will ensure
necessary coordination with the Independent Testing Laboratories. They will ensure adequate
quantities of representative samples of materials (as applicable) are secured and delivered, design
mixes of concrete and other materials required controls are provided, notify laboratory
sufficiently in advance of operations.

5.2.6. Field Inspection Coordination Procedure

PM Requirements on Field Inspection as detailed in contract documents will be complied with.

Notwithstanding the approval of works by PM, we understand our responsibilities for full
compliance to Specifications, Drawings and Codes.

5.2.7. Inspection Activities and Attendance

YOTEK CON PLC will provide comprehensive sets of Quality Control Procedure (QCP),
Inspection and Test Plans (ITP), together with Quality Control Forms / Check sheets for
recording the inspection. The different construction activities of each discipline are covered by
QCP’s. The QCP’s will provide the basic guidelines for the construction activities in terms of
quality for the given activity. Each of these QCP’s will be covered by number of ITP’s relevant

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to sub-activities of the QCP. The ITP’s indicate the various inspections and testing activity for a
given piece of work, the relevant specification and the Inspection and Test Request / QC Check
Sheet required for the inspection documentation. The Inspection and Test Plans specify a symbol
for each control / inspection required level and the parties involved. Only Site Engineer will do
inspection activities. Additionally it is understood that the PM have the right to witness at any
moment the ongoing construction activities.

5.2.8. Inspection and Test Request (ITR)

Testing, witnessing, inspection and verification will be done by the contractor engineer in
charge. The relevant quality control check sheets will be maintained with the contractor. The
quality check sheets related to RCC activities will be send to client engineer for information
only.

Whenever any activity is requested to be tested, witnessed, inspected and verified by the
Employer / PM, a relevant ITP will be submitted by the contractor for Employer / PM review
and classify the inspection points accordingly. Only those activities related to any inspection /
test / report and classified as Hold (H) / Witness (W) will be carried out through three essential
steps which are;

 Only call for inspection

 Inspection
 Result of inspection (Test Report / QC check sheet)

Calling for inspection will be done by the use of Daily progress Report or “ITR” – Inspection
and Test Request (whenever is requested by the PM), which is a written Inspection and Test
Request of work activities that classified as HOLD and / or WITNESS points in the Inspection
and Test Plan. These are submitted to the PM. Interaction with Employer (if required) for related
inspection shall be coordinated by PM.

Inspection and Work activities will proceed further for HOLD point inspection, incase PM have
failed to attend the inspection as scheduled in the Daily progress Report or ITR.

However for all WITNESS point inspection, inspections and work activities will not be stopped
even if the PM fails to attend witness inspections for any reasons.

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All ITR’s will be numbered indicating the discipline, the area / building reference and the
consecutive serial numbers. The Inspection and Test Request will contain a group of similar
works for inspection. For example an ITR for all earthworks will be grouped together, while all
pre-concreting checks will be grouped into another ITR.

Following inspection, the result of the inspection will be recorded on the related Quality Control
Check sheet, which eventually becomes the QC inspection report. The QC Reports can be
replaced by Laboratory Reports / Test Certificates as applicable for a given activity.

The QC Check sheets have a cross reference to the ITR number and any previous ITR numbers
in case the inspection has been repeated. It is expected that the ITR will be returned to the
KBEPL with summary results marked for the various inspection activities requested. Where the
result of inspection is not satisfactory, and positive results have not been achieved, a fresh ITR
will be put in after rectification. The Senior Engineer will log all ITR’s.

5.2.9. Multiple Progressive Inspections

When the size of any operation or task like large pours etc., YOTEK CON PLC will prepare a
key plan of the entire work and divide into smaller manageable portions. It is possible to use only
one Quality Control Check Sheet / Inspection Report for documenting inspections in such cases.

5.2.10. Receiving Inspection

All construction material (to be permanently incorporated in the project), received on site will be
subjected to receiving checks on site by the Production Team /Storekeeper to ensure these are as
approved and specified. Such receiving checks will be recorded on the Site Receipt Notes.
Expiration dates, identification, physical compliance, traceability and review of certificates of
conformity / mill certificates are the parameters that will be checked. Where required and as
indicated in the ITP, the PM will be notified for receiving inspection – those that are classified as
HOLD / WITNESS points in the Inspection and Test Plans.

5.2.11. In Process Inspection & Testing

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For all Hold & Witness Points identified on the ITP related to PM, the Request for Testing &
Inspection System is followed. See description under Field Inspection & Coordination Procedure
above.

5.2.12. Final Inspection & Testing

We will comply with the relevant requirements of “Pre-commissioning / Testing &

Commissioning in the particular Electromechanical Specifications.

The Production Manager along with Quality Team will ensure all final inspection and testing are
carried out as outlined in the Inspection and Test Plans. The “Punch Lists” of all outstanding and
defective works provided by PM will be attended to and closed out within agreed timetable with
PM.

After completion of all functional checks on each element of work / equipment,

precommissioning checks will be done to ensure compliance and proper functioning of all
systems. Final Testing and commissioning will then be done as per agreed time / schedule with
witnessing from PM as per mutually agreed and approved procedure (Testing and
commissioning procedures) – to be submitted later in the project.

5.3.Control of Non-Conforming Product

The PM requirements for Non Conformance Reports will be complied with. On receipt of a Non
Conformance Report (NCR), Construction Manager will review the Non Conformance and agree
on the immediate corrective action to rectify the Non Conformance and a preventive action to
prevent recurrence. The Construction Manager will write out the Corrective / Preventive Action
on a copy of the NCR and meet the PM Representative within reasonable time and forward a
copy of the NCR with proposed corrective / preventive actions and planned date for
implementation of such action. The duration of implementation will not exceed 2 weeks unless
justified by the YOTEK CON PLC and accepted by the auditor. The Construction Manager
together with planning engineer will trace each NCR to the relevant milestone dates wherever
applicable. Efforts will be taken to close the NCR’s prior to relevant milestone date. Any non-
conforming work identified on site (either party) is rectified as per agreed corrective action.
Actions include:-

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  Repair / rework to drawings & specifications
 Reject if non-conforming product is beyond repair.
 Accept as is when further rectification may result in serious functional problems. On
approval by auditor, the corrective actions will be completed and after showing evidence
of completion of corrective and preventive actions, the Deputy Project Manager will
approach the auditor to close the relevant NCR’s In case of above, the non-conforming
work shall be put on HOLD until the corrective action is accepted by the PM. Records of
rectification necessary to close out a Non Conformance are kept. Actions taken are
recorded on the Non Conformance Report. All NCR’s are logged on the Non
Conformance Register by the Production Team.

6. ANALYSIS OF DATA
6.1.Monthly Quality Report

The Planning Manager in coordination with the Document Controller / Production team will
prepare and submit on a Monthly basis a report indicating issues detailed below. Monthly
Quality Reports / Statistics will be submitted during the Monthly Quality Meetings. Monthly
Report contents;

 QA/QC Personnel on Site

 Updated Status of Quality Documentation Submittals and approval status with Highlights
of Changes during the week.
 Updated Status of Request For Information’s (RFI’s) including summary
 Updated Status of Quality Control Reports / Quality Check sheets issued
 Non-Conformance Log and Close Out Details o Rejections during Receiving Inspections
 Details of any Test Failures (from Test Laboratories)
 Updated Cube Crushing Register
 List of Instruments and Calibration Status
 Summary Status of Internal Audits and Non Conformances if any
 Schedule of Tests / Number Conducted and Cumulative
 Status of Punch Lists if any
 Ongoing Corrective and Preventive Actions

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  Quality Meetings Summary and list of outstanding actions if any
 Training Conducted if any
 Any other issues
6.2.Statistical Analysis

Statistical Analysis for concrete cube strengths shall be done to monitor variations in strengths
and to ensure timely corrective actions are taken should there be any large variations or trends.
Quality Statistics and Progress Measurements statistics, Statistics on concrete strength are
examples of the use of statistics.

6.3.Construction Quality Dossier

A construction quality dossier (Quality Verification Files) / project handover dossier including
Project Close out Report (See Project Coordination Procedure) for all the relevant QC records
certifying the conformance of works to contract specifications will be prepared by the
Construction Manager / QHSE Manager / Document Controller in mutual consultation with PM
Representative on site. Format and contents will be agreed with PM during execution.

7. PROJECT COMMUNICATIONS
7.1.Reporting

Planning Engineer will prepare and submit to Client a Monthly Progress Report. These reports
will present summaries of the important information relating to the monthly construction
activities gathered from the various records described below. The Monthly Progress Report will
include, if necessary, any proposed or field approved modifications and justifications to the
Work, the Drawings, the Special Provisions, Technical Specifications, or Site-Specific Health
and Safety Plans or other submittals. The Monthly Progress Report will include Contractor
collected information as well as a summary of the laboratory analytical results.

7.2.Record Keeping

Members of the QA Team will perform various record keeping duties under the supervision of
Engineer. The QA Team is responsible for maintaining a complete and accurate record of all
significant observations and inspections of all fields or laboratory testing. These records will be
kept on-site for review. The record keeping activities of the QA Team will include the following:

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- Daily Project Logs: All field members of the QA Team will keep daily project logs which
will be reviewed by Engineer. Logs will be submitted to Engineer on daily. Log entries will
document significant activities, abnormal observations, deviations from the Drawings, Special
Provisions and Technical Specifications or other standard procedures, health and safety
meetings, important information and summaries regarding field sampling, measurements,
observations or testing, equipment calibration and operation results, any photographs taken and
topics/results of any significant meetings or discussions. Recording on the logs will generally be
in accordance with the methods and procedures specified

 Photographs: Construction photographs and associated logs will be recorded on a

periodic basis to visually document significant construction activities and to provide
visual reference material
 QA Testing Documents: Instrument calibration forms, field and laboratory
measurement and sampling forms, sample logs, documentation forms, sample analysis
requests, chain of-custody forms, and any other documents related to QA testing will be
kept on-site.
 Other Documentation: Other documentation required, but not limited to, includes shop
drawings, material compliance certifications, Material Safety Data Sheets(MSDS) forms,
health and safety and construction meeting summaries, inspection records, relevant
construction files, material samples and manufacturer’s recommended installation or
operating instructions
8. QUALITY CONTROL METHODS

The Quality Control Plan will be implemented in order to ensure compliance with the
specifications for remedial action construction as detailed in the contract specifications. The
basis of the QCP will be the Project Specifications. In addition, procedures utilized within the
QCP will reflect the experience gained by YOTEK CON PLC in completing construction
projects. Quality control measures will extend to field sampling procedures; staffing; types of
material and equipment to be used; and methods of performing, documenting, and enforcing
quality control operations of both the Contractor and subcontractors (including inspection and
testing). As previously stated, maintenance of the Project Quality Control plan will be the
responsibility of the QC Engineer. The QC Engineer will be responsible for ensuring that all

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materials and work comply with the contract specifications. The QC Engineer may have a field
engineer at his disposal to assist him with the on-site inspections. Testing firms will be at the
disposal of the QC Engineer to ensure contract compliance in all aspects of work. All reports
from testing firms will be forwarded to the QC Engineer for his review and approval.

9. SUMMARY

The purpose of the Project Quality Management Plan is to provide a single point of reference on
the quality assurance processes that will be governed during the course of the YOTEK
construction projects. The deliverable at hand defines the project organization, procedures, roles
and responsibilities related to the quality control and quality assurance activities that will be
carried out. It describes how the project will execute its day-to-day activities from a quality
perspective, and ensures that standards, processes, and procedures are defined and their
execution is continuously monitored, corrected when necessary and improved. This document is
based on Agreement/Contract Documents, ISO 9001: 2000– applicable clauses and with
Precedence Levels of Agreements/Contract, Drawings & Specs; Project Quality Plan, Quality
Control Procedures and Inspection & Test Plan; Method Statements; as well as in the
Consortium Agreement specifications and requirements. The use of the present guidelines can
ensure better collaboration among the consortium members, individuals and groups. They can
also facilitate the entire consortium to get engaged in the work that is produced by the project.
The Project Quality Management Plan is a deliverable which is intended to be used by all the
project partners, to ensure quality assurance of project processes and outputs and prevent
possible deviations from the project work plan.

10. REFERENCES:

Besides the training materials, the following Project Quality plan templates accessed from
websites during April, 2024 were used

- https://halikos.com.au/wp-content/uploads/T15-2305-Project-Quality-Plan.pdf

- https://www.kbe.co.in/wp-content/uploads/2021/04/Quality_Manual.pdf

- https://www.iom.int/sites/g/files/tmzbdl486/files/inline-files/annex1d-qmp.pdf

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