Service Design

1 2

3 4 5

10

11

12

13 14

15

16 17

18
 Across Down
1 the action or process of testing or checking 2 doing something again and again, usually to
someone or something improve it.
3 is a kind of rule, belief, or idea that guides 3 a person or thing that provides something.
you.
5 to investigate, study, or analyze.
4 information about reactions to a product, a
7 a pleasant feeling that you get when you
person's performance of a task.
receive something you wanted.
6 a detailed study of a subject, especially in
8 a process that creates growth, progress,
order to discover (new) information or reach
positive change or the addition of physical,
a (new) understanding.
economic, environmental, social and
9 the fact or state of having been affected by demographic components.
or gained knowledge through direct
14 the formation of ideas or concepts.
observation or participation.
17 a person or thing that uses something such
10 is the activity of planning and arranging
as a place, facility, product, or machine.
people, infrastructure, communication and
material components of a service in order to
improve its quality, and the interaction
between the service provider and its users
11 the original model, a sample on which to
base future designs.
12 serious thought or consideration.
13 a means of solving a problem or dealing
with a difficult situation.
15 a person or organization that buys goods or
services from a store or business.
16 a thought or idea
18 a series of actions or steps taken in order to
achieve a particular end.

WORD LIST:
CONCEPT FEEDBACK PROTOTYPES SERVICE_DESIGN
CUSTOMER IDEATION PROVIDER SOLUTIONS
DEVELOPMENT ITERATIVE REFLECTION TESTING
EXPERIENCE PRINCPLES RESEARCH USER
EXPLORE PROCESS SATISFACTION