Selling HP Supplies

How to identify counterfeit HP products?

Check the HP security label

HP print cartridges come with security labels that have a holographic element on them.
Check the HP For the LaserJet print cartridges, every single box has a label on it. A HP LaserJet cartridge box without
security label a security label is a counterfeit cartridge. However, not all original Inkjet cartridges will have a label. It
depends on the country the cartridge is sold in whether it actually has a label on it or not.
Normally the label on a LaserJet cartridge is put across the tear strip. This is done deliberately so that
when the cartridge is torn open to take it out, you damage the packaging and you also damage the label
that’s attached to the packaging as well. In this way, it cannot be reused by remanufacturers.

Tilt the box front to back and left to right to see the holographic security
feature.

Validate the code present on all current HP security labels

The labels on the HP print cartridges provide a unique code, which can be validated using a smartphone Validate the codes on
app or online. You will then be told if the product is valid or not. An invalid response indicates the all current HP
product may not be genuine and you’ll receive instructions from HP on what to do next. security labels

Scan the Quick Response (QR) code printed on the label with your smartphone, using
the HP SureSupply app or enter the serial number at hp.com/go/ok to validate the label.

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Selling HP Supplies
How to identify counterfeit HP products?

Compare the dates/codes on the print cartridge and its packaging

All original Inkjet print cartridges have end of warranty dates on both the box and the print cartridge
Compare the itself. The dates of these should both match.
dates/codes All original HP toner print cartridges have a code on both the box and the print cartridge itself. This ‘HP
manufacturing code’ printed on the box matches the first five characters of the code found on the print
cartridge.

Check that the dates/codes on the box and the print cartridge match.

Examine the product label to spot grey market toner print cartridges

HP recently introduced two labels that help you recognize grey market toner print cartridges. Any
product with an APJ regionalization label can be considered as grey market throughout EMEA. Any Examine the
product with a non-EU/EEA regionalization label can be considered as grey market throughout the packaging
EU/EEA.

Look for regionalization labels on the print cartridge box to check if a product is intended
for sale in your territory.

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Selling HP Supplies
How to identify counterfeit HP products?

Examine the packaging

Original HP print cartridges are delivered:

Examine the product • In consistent and premium quality packaging
label • Brand new, without signs of previous use, such as scratches or traces of toner/ink leakage
• Without any signs of opening and re-sealing—HP recommends to only accept products
in unopened, original packaging

Check the product and its packaging for signs of previous use. Do not sell or give away
empty print cartridge boxes.

Report suspicions to the ACF Program

Encourage your customers to report suspicions to the ACF program. All queries, feedback, and
Report suspicions
suspicions about counterfeiting can be forwarded to the ACF Program. Your customers can report any to the ACF Program
suspicions via e-mail or the web. Urge your customers to include pictures of all six sides of the print
cartridge box and one of the print cartridge itself, if possible.

Email: Web: Visit hp.com/go/anticounterfeit

emea.anti-counterfeit@hp.com and click on “Report counterfeit”

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