SANTO TOMAS COLLEGE OF

AGRICULTURE, SCIENCE
AND TECHNOLOGY
External Services

310
1. How to Apply for Admission Test in STCAST
This service describes the procedure on how individuals can apply for Admission Test

Office or Office of Santo Tomas College of Agriculture, Science and Technology

Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
Who may avail: Enrolled/Graduated Students Only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly accomplished Application Form for Admission Online form is availabe at
(Online Copy or 1 Hard Copy) http://stcast.edu.ph; Hard copy is
available at OCR Window
1 pc. 2x2 size ID picture in white background (1 copy) Any photo studio

CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON

ACTION PAID TIME RESPONSIBLE

1. Accomplish the 1. Verify NONE 5 minutes Registrar's Staff

Application form application and
for Admission check as to the
onsite or online completeness of
(http://stcast.edu. the information
ph/)

2. Sign the 2. Print the NONE 5 minutes Registrar's Staff

Printed Admission Form
Admission Form

2.2 Schedule NONE 10 minutes Guidance,

client for Counseling and
Admission Test Testing Center In-
Result charge
3. Take the 3. Administer 1 hour Guidance,
Admission Test Admission Test Counseling and
Testing Center In-
charge
4. Secure Claim 4.1 Issue Claim NONE 1 minute Guidance,
Stub from Stub Counseling and
Guidance, Testing Center In-
Counseling and charge
Testing Center In-
charge
4.2 Check NONE 19 working days Guidance,
Admission Test Counseling and
for Result Testing Center In-
charge

311
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

5. Present Claim 5.1 Verify the NONE 5 minutes Guidance,

Stub during claim stub Counseling and
indicated Testing Center In-
releasing date charge
5.2 Release NONE 5 minutes Guidance,
Admission Test Counseling and
Result Testing Center In-
charge
6. Sign in to the 6. Give the Log NONE 5 minutes Guidance,
Outgoing Book to the client Counseling and
Document Log Testing Center In-
Book charge
TOTAL NONE 7 days

312
2. How to Enroll in STCAST
This service describes the procedure on how individuals who have already undergone
admission can enroll.
Office or Office of Santo Tomas College of Agriculture, Science and Technology
Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
Who may avail: New /Old Student

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly accomplished Pre-enrollment Form (1 original Online form is availabe at

copy) http://stcast.edu.ph;
Form 138 if JHS/SHS graduate (1 original copy) Recent Secondary School

ALS Certificate of Rating if ALS Passer (1 original Assigned ALS District Office
copy)
Transcript of Records if transferee (1 original copy) Recent HEI

Honorable Dismissal if transferee (1 original copy) Recent HEI

PSA authenticated Birth Certificate (1 original copy) PSA Office

PSA authenticated Marriage Certificate if applicable (1 PSA Office

original & 1 photocopy)
Certificate of Employment if employed (1 original copy) Current Employer

Admission Test Result for new student (1 original copy) Office of the Guidance, Counseling
and Testing
Duly accomplished student clearance (for old/returnee Office of the College of Registrar
students)
3 brown expandable envelops (3 pieces)
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Accomplish 1. Verify and NONE 5 days Registrar's Staff

Online Pre- approve student's
enrollment Form online pre-
and secure enrollment form
appointment for if complete
on-site enrollment (notification will
(NOTE: be sent to
Incomplete student as to the
information will approval or
not be approved disapproval of the
for the next step) enrollment form)

313
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

2. Submit all 2. Evaluate for NONE 1 hour Registrar's Staff

required completeness of
documents for requirements; If
enrollment found complete,
receive all
documents

3. Wait for 3.1 Evaluate NONE 1 hour Program Head

Evaluation of student.
Subjects results
and sectioning
3.2. Load NONE 30 minutes Registrar's Staff
approved
subjects for
sectioning
3.4 Assess NONE 30 minutes Finance Staff
student's billing
3.5 Generate NONE 10 days Finance Staff
Certificate of
Registration and
Billing
4. Proceed to ID 4. Encode NONE 1 hour IT Staff
making/ID student
Validation information if new
enrollee/Validate
ID if old student

5. Secure claim 5.1 Release claim NONE 5 minutes IT Staff

stub for ID if new stub to new
enrollee enrollee
5.2 Processing NONE 4 days IT Staff
and printing of ID
for new enrollee

6. Claim student 6. Release NONE 5 minutes Registrar's Staff

ID student ID
TOTAL NONE 20 days

314
3. How to Secure Transcript of Records (TOR), Clearance and
Certifications
The Office of the College Registrar issues documents like TOR which reflects students's
scholastic records, clearance that states the student has no pending obligations to school
and/or certifications to affirm the validity of student's information.

Office or Office of Santo Tomas College of Agriculture, Science and Technology

Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
Who may avail: Enrolled/Graduated Students Only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Student ID Student
Request Form Registrar's Office
Clearance (for graduated students) Registrar's Office
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Sign in the 1. Give the Log NONE 1 minute Registrar's Staff

client Log Book at Book to the client
Registrar's Office

2. Fill-up Request 2 Give request NONE 3 minutes Registrar's Staff

Form form to the client
3. Return the 3. Verify NONE 5 minutes Registrar's Staff
accomplished Information,
Request Form check
together with requirements and
requirements to assess the
Registrar's Office Request

4. Secure Claim 4.1 Issue Claim NONE 1 minute Registrar's Staff

Stub from Stub
Registrar's Office

4.2 Process the NONE 19 working days College Registrar

request
5. Present Claim 5.1 Verify the NONE 1 minute Registrar's Staff
Stub during claim stub
indicated
releasing date
5.2 Release NONE 2 minutes Registrar's Staff
requested
documents
6. Sign in to the 6. Give the Log NONE 1 minute Registrar's Staff
Outgoing Book to the client
Document Log
Book
TOTAL NONE 20 Days

315
4. How to Secure Certification, Authentication and Verification (CAV) from
CHED
The Office of the College Registrar issues certified, authenticated and verified (CAV)
credentials of students from CHED for various purposes like employment local and/or abroad
and application for board examination.
Office or Office of Santo Tomas College of Agriculture, Science and Technology
Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction: G2G - Government to Government
Who may avail: Enrolled/Graduated Students Only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Student ID Student
Request Form Registrar's Office
Photocopy of Transcript of Records Registrar's Office
Photocopy of Diploma (if graduated) Registrar's Office
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Sign in the 1. Give the Log NONE 1 minute Registrar's Staff

client Log Book at Book to the client
Registrar's Office

2. Fill-up Request 2 Give request NONE 3 minutes Registrar's Staff

Form form to the client
3. Return the 3. Verify NONE 5 minutes Registrar's Staff
accomplished Information,
Request Form check
together with requirements and
requirements to assess the
Registrar's Office Request

4. Proceed to 4. Issue Php 160.00 3 minutes Finance Staff

Finance Office for acknowledgment
the payment. receipt
5. Secure Claim 4.1 Issue Claim NONE 1 minute Registrar's Staff
Stub from Stub
Registrar's Office

4.2 Process the NONE 19 working days College Registrar

request
5. Present Claim 5.1 Verify the NONE 1 minute Registrar's Staff
Stub during claim stub
indicated
releasing date
5.2 Release NONE 2 minutes Registrar's Staff
requested
documents

316
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

6. Sign in to the 6. Give the Log NONE 1 minute Registrar's Staff

Outgoing Book to the client
Document Log
Book
TOTAL Php 160.00 20 days

317
5. How to Secure Certification of Grades and Other Certifications

The Office of the College Registrar issues certification of grades of specific semester and
other certifications to students for various legal purposes
Office or Office of Santo Tomas College of Agriculture, Science and Technology
Division:
Classification: Complex
Type of G2C - Government to Citizen
Transaction:
Who may avail: Enrolled/Graduated Students Only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Student ID Student
Request Form Registrar's Office
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Sign in the 1. Give the Log NONE 1 minute Registrar's Staff

client Log Book at Book to the client
Registrar's Office

2. Fill-up Request 2 Give request NONE 3 minutes Registrar's Staff

Form form to the client
3. Return the 3. Verify NONE 5 minutes Registrar's Staff
accomplished Information,
Request Form check
together with requirements and
requirements to assess the
Registrar's Office Request

4. Secure Claim 4.1 Issue Claim NONE 1 minute Registrar's Staff

Stub from Stub
Registrar's Office

4.2 Process the NONE 6 working days College Registrar

request
5. Present Claim 5.1 Verify the NONE 1 minute Registrar's Staff
Stub during claim stub
indicated
releasing date
5.2 Release NONE 2 minutes Registrar's Staff
requested
documents
6. Sign in to the 6. Give the Log NONE 1 minute Registrar's Staff
Outgoing Book to the client
Document Log
Book
TOTAL NONE 7 days

318
6. Processing of Scholarships
TERTIARY EDUCATION SUBSIDY (TES) APPLICATION
This process generally aims to improve implementation of the STCAST Scholarship Program
and make effective of the scholarship funds consistent with the mandates of CHED under
Section 8 (i) of RA 7722
Office or Santo Tomas College of Agriculture, Science and Technology -
Division: Scholarship Office (Admin. Division)
Classification: Highly Technical
Type of
G2C - Government to Citizen
Transaction:
Who may avail: New and Old Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Photocopy of Person with Disability ID (1 copy)

PDAO or MSWDO
Note: If Aplicable

2. Photocopy of 4P's ID (1 copy) Note: If Aplicable DSWD or MSWDO

3. Tribal Certification (1 copy) Note: If Aplicable Tribal Chieftain

4. Certificate of Indigency (1 copy) Note: If Aplicable Barangay

5. Certificate of Registration and Billing (1 copy) Registrar's Office/Finance Office

6. Certificate of Grades (1 copy) Registrar's Office

7. Leave of Absence (for not-enrolled grantees) (1

Registrar's Office
copy)

AGENCY FEES TO BE PROCESSING PERSON

CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
Publication of None 14 working days Scholarship
TES Application Office In-charge

1. Fill-up the 1. Receives and None 1 working day Scholarship

Application Form checks submitted Office In-charge
document as to
completeness

2. Submits 2. Receives and None 1 working day Scholarship

documentary checks submitted Office In-charge
requirements document as to
completeness

2.1. Verify the None 1 working day Scholarship

information in the Office In-charge
application form
through the
submitted
documents

319
 AGENCY FEES TO BE PROCESSING PERSON
CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
2.2. Enter student-
applicant data in Scholarship
None 1 working day
the TES Portal Office In-charge

TOTAL 19 days

320
7. Processing of Scholarships
TULONG DUNONG PROGRAM UNDER TERTIARY EDUCATION SUBSIDY
(TDP-TES) VALIDATION OF QUALIFIED APPLICANTS
This process generally aims to improve implementation of the STCAST Scholarship Program
and make effective of the scholarship funds consistent with the mandates of CHED under
Section 8 (i) of RA 7722
Office or Santo Tomas College of Agriculture, Science and Technology -
Division: Scholarship Office (Admin. Division)
Classification: Highly Technical
Type of
G2C - Government to Citizen
Transaction:
Who may avail: New and Old Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Photocopy of Person with Disability ID (1 copy) PDAO or MSWDO
Note: If Aplicable

2. Photocopy of 4P's ID (1 copy) Note: If Aplicable DSWD or MSWDO

3. Tribal Certification (1 copy) Note: If Aplicable Tribal Chieftain

4. Certificate of Indigency (1 copy) Note: If Aplicable Barangay

5. Certificate of Registration and Billing (1 copy) Registrar's Office/Finance Office

6. Certificate of Grades (1 copy) Registrar's Office

7. Leave of Absence (for not-enrolled grantees) (1 Registrar's Office

copy)

AGENCY FEES TO BE PROCESSING PERSON

CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
1. Qualified 1. Receives and
student-applicant checks submitted
submits the document as to Scholarship
None 1 working day
application completeness Office In-charge
documents

1.2. Record the

submitted Scholarship
None 1 working day
document Office In-charge

1.3. Prepares the

validation Scholarship
None 1 working day
documents Office In-charge

1.4. Submits to
the CHED Scholarship
None 1 working day
Regional Office Office In-charge
XI -UniFAST Unit
TOTAL 4 days

321
8. Processing of Scholarships
TES AND TDP-TES VALIDATION AND BILLING
This process generally aims to improve implementation of the STCAST Scholarship Program
and make effective of the scholarship funds consistent with the mandates of CHED under
Section 8 (i) of RA 7722
Office or Santo Tomas College of Agriculture, Science and Technology -
Division: Scholarship Office (Admin. Division)
Classification: Highly Technical
Type of
G2C - Government to Citizen
Transaction:
Who may avail: New and Old Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Photocopy of Person with Disability ID (1 copy)
PDAO or MSWDO
Note: If Aplicable

2. Photocopy of 4P's ID (1 copy) Note: If Aplicable DSWD or MSWDO

3. Tribal Certification (1 copy) Note: If Aplicable Tribal Chieftain

4. Certificate of Indigency (1 copy) Note: If Aplicable Barangay

5. Certificate of Registration and Billing (1 copy) Registrar's Office/Finance Office

6. Certificate of Grades (1 copy) Registrar's Office
7. Leave of Absence (for not-enrolled grantees) (1
Registrar's Office
copy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
1. Student- 1. Receives and
grantee submits checks submitted
the Certificate of documents as to
Registration and completeness
Billing and Leave
of Absence (LOA) Scholarship
None 1 working day
form for not- Office In-charge
enrolled grantees

1.2. Record the

submitted Scholarship
None 1 working day
documents Office In-charge

1.3. Prepares the

validation and Scholarship
None 1 working day
billing documents Office In-charge

1.4. Submits to
the CHED Scholarship
Regional Office None 1 working day
Office In-charge
XI -UniFAST Unit
TOTAL 4 days
322
9. Processing of Scholarships
CHED STUFAPS VALIDATION AND BILLING
This process generally aims to improve implementation of the STCAST Scholarship Program
and make effective of the scholarship funds consistent with the mandates of CHED under
Section 8 (i) of RA 7722
Office or Santo Tomas College of Agriculture, Science and Technology -
Division: Scholarship Office (Admin. Division)
Classification: Highly Technical
Type of
G2C - Government to Citizen
Transaction:
Who may avail: New and Old Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Photocopy of Person with Disability ID (1 copy)

PDAO or MSWDO
Note: If Aplicable

2. Photocopy of 4P's ID (1 copy) Note: If Aplicable DSWD or MSWDO

3. Tribal Certification (1 copy) Note: If Aplicable Tribal Chieftain

4. Certificate of Indigency (1 copy) Note: If Aplicable Barangay

5. Certificate of Registration and Billing (1 copy) Registrar's Office/Finance Office

6. Certificate of Grades (1 copy) Registrar's Office
7. Leave of Absence (for not-enrolled grantees) (1
Registrar's Office
copy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
1. Student- 1. Receives and
grantee submits checks submitted
the Certificate of documents as to
Registration and completeness Scholarship
None 1 working day
Billing, and Office In-charge
Certificate of
Grades

1.2. Record the

submitted Scholarship
None 1 working day
documents Office In-charge

1.3. Prepares the

validation and Scholarship
None 1 working day
billing documents Office In-charge

1.4. Submits to
the CHED Scholarship
None 1 working day
Regional Office Office In-charge
XI -UniFAST Unit

TOTAL 4 days

323
10. Processing of Scholarships
SCHOLARSHIP AND GRANT LIQUIDATION
This process generally aims to improve implementation of the STCAST Scholarship Program
and make effective of the scholarship funds consistent with the mandates of CHED under
Section 8 (i) of RA 7722
Office or Santo Tomas College of Agriculture, Science and Technology -
Division: Scholarship Office (Admin. Division)
Classification: Highly Technical
Type of
G2C - Government to Citizen
Transaction:
Who may avail: New and Old Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Photocopy of Person with Disability ID (1 copy)

PDAO or MSWDO
Note: If Aplicable

2. Photocopy of 4P's ID (1 copy) Note: If Aplicable DSWD or MSWDO

3. Tribal Certification (1 copy) Note: If Aplicable Tribal Chieftain

4. Certificate of Indigency (1 copy) Note: If Aplicable Barangay

5. Certificate of Registration and Billing (1 copy) Registrar's Office/Finance Office

6. Certificate of Grades (1 copy) Registrar's Office
7. Leave of Absence (for not-enrolled grantees) (1
Registrar's Office
copy)
AGENCY FEES TO BE PROCESSING PERSON
CLIENTS STEPS
ACTION PAID TIME RESPONSIBLE
1. Student- 1. Receives and
grantee submits checks submitted
the Certificate of documents as to
Registration and completeness
Billing, Certificate
Scholarship
of Grades, None 1 working day
Office In-charge
Photocopy of
School ID, and/or
Photocopy of
ATM Card

1.2. Record the

Scholarship
submitted None 1 working day
Office In-charge
documents
1.3. Prepares the
liquidation Scholarship
None 1 working day
documents Office In-charge

1.4. Submits to
the CHED Scholarship
Regional Office None 1 working day
Office In-charge
XI -UniFAST Unit

TOTAL 4 days

324
11. MEDICAL CONSULTATION
This service describes the procedure on how individuals can avail Medical Consultation

Office or Office of Santo Tomas College of Agriculture, Science and Technology

Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
Who may avail: Students and Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Client
1. Student ID or Emloyee's ID (1 Copy)
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
1. Fill up the log 1.1.Encode
ACTION the NONEPAID 30 minutes
TIME Nurse
RESPONSIBLE
book name of the
student or
employee
1. 2. Interview the NONE 1 hour Nurse
client's health
history
1.3.Taking of NONE 30 minutes Nurse
Vital Signs
1.4. Medical NONE 1 hour Doctor/Nurse
consultation
1.5. Treatment NONE 1 hour Doctor/Nurse
TOTAL 4 hours

325
12. Book Borrowing
The College Library's primary goal is to make information available to its users. This can only
be achieved when circulation is conducted. (Based on Library Manual)

Office or Office of Santo Tomas College of Agriculture, Science and Technology-

Division: Library
Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: College Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Student ID/Certificate of Registration (COR) (1 Copy) Student

1x1 ID picture (1 Copy) Student

Book Borrower Registration Form (1 Copy) Circulation Section/Library
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
1. Accomplishes 1. Provide Book None 3 minutes Circulation In-
Book Borrower Borrower's Form Charge
Registration Form to the clientle.
from the
Circulation
Section.
2. Submits 2 2. Attach 1x1 ID None 3 minutes Circulation In-
(1x1) ID picture to picture to the Charge
the Circulation- in- Registration Form
Charge. and Borrower's
Form.Reviews
the registration
form.

3. Presents the 4. The circulation None 1 minute Circulation In-

book to the in-charge will Charge
Circulation-in- remove the book
charge card from the
book pocket.

326
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
5. The Circulation None 3 minutes Circulation In-
in-charge will Charge
write down the
accession
number, book
title, date due
and status of the
book on the book
card and
borrower's card.

6. Reviews the None 2 minutes Circulation In-

completeness of Charge
the requirements
and data written
on the forms

7. Orients the None 5 minutes Circulation In-

students of the Charge
borrowing and
returning policies.

4.Receives the 8. Releases None 1 minute Circulation In-

book for home book/books for Charge
use. home use.

TOTAL 19 Minutes

327
13. Book Retrieval (without penalty-manual)
Office or Santo Tomas College of Agriculture, Science and Technology-Library
Division:
Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: College Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Borrowed book/books Student
2. Borrower's Card Circulation Section
3. Book Card Circulation Section
4. Student's ID Circulation Section
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
1. Present the 1. Accepts the None 1 minute Circulation in-
borrowed borrowed books charge
book/books to the presented by the
Circulation in- borrower.
charge

2. Checks the None 2 minutes Circulation in-

status of the charge
books if there are
damages and
defects.

3. If there are no None 2 minutes Circulation in-

damages, the charge
circulation in-
charge will put
remarks on the
date due slip,
borrower's card,
and book card.

4. The circulation None 1 minute Circulation in-

in-charge returns charge
the book card to
the book pocket
and the
borrower's card to
the filer box.

328
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
5. The circulation None 1 minute Circulation in-
in-charge returns charge
the student ID to
the borrower.

TOTAL 7 Minutes

329
14. Book Retrieval (with penalty and defects)
Office or Santo Tomas College of Agriculture, Science and Technology - Library
Division:
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
Who may avail: College Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Borrowed book/books Student
2. Borrower's Card Circulation Section
3. Book Card Circulation Section
4.Acknowledgement Receipt Circulation Section
4. Student's ID Circulation Section
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Present the 1. Accepts the None 1 minute Circulation in-

borrowed borrowed books charge
book/books to the presented by the
Circulation in- borrower.
charge
2. Checks for Php 5.00 per 5 minutes Circulation in-
overdue date. For day/per book charge
overdue books, a
fine of Php 5.00
per day will be
charged per book
borrowed.

3. Checks the None 5 minutes Circulation in-

status of the charge
books if there are
damages and
defects.

2. The borrower 3. The Circulation None 5 minutes Circulation in-

pays the penalty in-charge charge
for the overdue receives the
book/books/ payment, records
in the record
book and furnish
the clientele with
acknowledgemen
t receipt.

330
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

4. If books are None None Circulation in-

damaged (water charge
damage, torn or
missing pages,
vandalism), a
replacement of
the exact copy of
the material
should be made
within 15 days.

3. The borrower 5. The circulation None 2 minutes Circulation in-

complies with the in-charge charge
requirement and receives the
submits the book replacement copy
replacement copy and check the
to the circulation book details.
in-charge.

4. Receives the 6. After None 1 minute Circulation in-

ID from the verification, the charge
circulation in- circulation in
charge. charge returns
the student ID
and clears the
borrower's
account.

TOTAL Overdue - 5 per 19 Minutes

Day/ Per Book
If replacement,
Price varies per
book

331
15. Book Retrieval (Lost)
Office or Santo Tomas College of Agriculture, Science and Technology-Library
Division:
Classification: Simple
Type of G2C - Government to Citizen
Transaction:
Who may avail: College Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Replacement copy Student
Student ID Circulation Section
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE

1. Notifies the 1. Informs the None 3 minutes Circulation in-

circulation in- borrower of the charge
charge of the lost policies for the
book. lost book and
suspends the
penalty incurred.

2.A 15-day None NONE Circulation in-

period is given to charge
comply for the
replacement
copy.

3. The borrower 3. The circulation Price varies per 2 minutes Circulation in-
complies with the in-charge book charge
requirement and receives the
submits the book replacement copy
replacement copy and checks the
to the circulation book details.
in-charge.

4. Receives the 4. After None 1 minute Circulation in-

ID from the verification, the charge
circulation in- circulation in
charge. charge returns
the student ID
and clears the
borrower's
account.
TOTAL Replacement - 6 minutes
Price varies per
book

332