POSITION PROFILE

Name: Position Title: Master Technician – Rapid Response Team. Salary Grade:
Service Operations – Africa DBU
Reporting to: Rapid Response Team Manager – Africa DBU Based: Africa DBU Service Operations RSA
Main Purpose of the Position
The Master Technician is responsible for providing expert technical support and skills transfer to Cummins Africa End Users, Distributors and Dealers across the
Africa continent

Key Responsibilities: (Include relevant responsibility for quality as per Cummins Quality Policy) Measures (Defined in the Workplan)
Capability
Maintain conversance with Cummins products, services, applications and markets
 Successfully complete training on all relevant Cummins products BTAL - A trained Technician for every repair
 Proper understanding and utilization of service product tools, literature, software and repair methods NPS
 Maintain awareness and promote understanding of environmental product improvements Excel
 Thorough conversance with Safety policies, Procedures, Job Risk Assessments and safe working practices Safety compliance
 Maintain conversance with foreign travel policies and requirements Completion of corporate training
 Ensure personal travel documents are kept up to date at all times Valid passport and travel Visa’s
Technical Support
Provide technical support in resolving product issues
 Provide onsite technical repairs at product locations within the Africa continent.
NPS
 Facilitate on site support of hard to diagnose product issues
NPS
 Provide detailed failure analysis on engine failures
NPS
 Drive improvements relevant to service publications NPS
 Maintain updated best in class tooling and equipment Excel
Service Reporting
Facilitate clear communication
 Ensure compliance with Quickserve Sprint Service Processes QS Scorecard
 Maintain open and professional communication relating to service interventions NPS
 Consistent, clear and accurate recording of service information and repair event data Excel
 Maintain close working co operation with service stakeholders NPS
 Collaborate cross BU with view towards being in service to organization NPS
Right Environment
Safety, Respect and integrity
 Promote safe working practices and environment ensuring safety of personal as well as other beings Safety Scorecard
 Exercise high level of respect for all stakeholders treating people with dignity and gratitude On Track & NPS
 Embrace corporate code of conduct, treatment of others, foreign corrupt practice and other company values On Track & NPS
Experience Required:
Minimum 5 years advanced technical experience including sound troubleshooting, diagnostic skills and repair practices. Cross BU and cross cultural experience. Strong understanding of
Company products and service processes. Certification of Microsoft office, utilization of company web interface and service packages. Sound service capability and reporting.

Education/qualifications required (classify as essential and optional):

Diesel trade certification and Senior certificate or N3 equivalent.

Most Critical Skills:

(NB All bar Functional/Technical skills identified by use of competency selection cards)

Functional/Technical Quality/Improvement Teamwork Leadership

High standard of workmanship.
Punctual completion of tasks meeting required
deadlines.
Detailed knowledge of Service Processes and
performance metrics.
Knowledge of Cummins products.
Field service experience.
Excellent communication skills – written & oral
Accuracy and attention to detail.
Technically driven whilst maintaining strong
understanding of business challenges and
requirements.
Customer led attitude and orientation.
Experienced with analytical tools and methods.
Strong technical skills
Function well in team environment.
Foster cross BU working collaboration.
Strong listening skills and patience.
Ability to transfer knowledge, coach and motivate
others
Ability to leverage input from various individuals
and departments.
Treat people with respect and dignity.
Provide prompt and constructive feedback.
Ability to work independently
Ability to forge strong working relationships
Confident in communicating with senior leaders
Clear and decisive decision making ability

Approved by: Date: Position Holder: Date: