Truecaller-Solution

Verified Business Caller ID

Private & Confidential

Customer Requirements and Challenges

Trust and Transparency

Callers are not able to establish the trust in communication

Call-pickup-rates
Not answering calls due to so many SPAM calls

Identification
Customer is not able to identify the caller and brand

Connect with customer

Customer is not aware why call is being made

2 Truecaller - Verified Business Caller ID

Introducing Verified Business Program
Caller ID
🆔 presenting your brand & logo accurately

Green Highlight
🟩 gives positive reassurance

Verified Badge
✅ guarantees safety

Protect
🔒 Restricts name, logo & tag edits by user community

Call Reason
💬 Communicate even before your call is picked up
3 Truecaller - Verified Business Caller ID
Works seamlessly across OS & Caller ID types

Prominent & Accurate Branding

Green highlight
*Visually reassuring the trust
and safety aspect of the call

Verified Tick
Brand Name & Badge
*Not editable by
user community *To avoid fraud

Accurate
category tag

Native Android dialer Caller ID in full screen format Supported on iPhone

4 Truecaller - Verified Business Caller ID
Let your customers know its you
Unknown number UI HDFC Bank Verified UI
•Add
•IDENTITY
•to every call
•Accurate Caller ID assures peace of mind to the
user.
•In as much as 91% of cases, community suggested names are either
non-existent or not what the brand expects ideally!

🔒=
Name
Logo ZERO
Category tag tampering

5 5
Truecaller - Verified Business Caller ID
TTL Numbers on Truecaller

6 Truecaller - Verified Business Caller ID

Add TRUST & SAFETY

•Educate your users

what to trust.

•Help your customers

differentiate genuine
calls from scams.

Identity theft Verified Caller ID

7 7
Truecaller - Verified Business Caller ID
Let your customers know why you are calling them

•Add CALL REASON

•to your business calls

•Improve customer confidence

by communicating even before
your call is picked up.

8 8
Truecaller - Verified Business Caller ID
Get a fair shot even when marked as SPAM

•User community can still

block you

BUT

the GREEN highlight,

Verified Business badge
& accurate parameters
will give your business a
fair chance.
SPAM marked Caller ID Verified Caller ID with SPAM marking

9 9
Truecaller - Verified Business Caller ID
Rich insights to better achieve your Calling objectives

If calling is an important
channel for your business,
our analytics platform is a
must-have

● Manage Consumption

● Time Slot Analysis

● CPR And Lead Performance

● Spam reports analysis & user behaviour

● Segmented call pattern analysis

And many more insights into calling patterns to discover the

health of your brand’s calling campaigns.

10 Truecaller - Verified Business Caller ID

Enhanced number management & detail insights
on calling workflow

Manage your business numbers

with ease and get granular
information related to each
process with Number Grouping

● Better number management

● Analysis based on calling processes

● Number groups for dedicated processes

● Detailed insights into your calling workflow

● Number Group based analytics

11 11
Truecaller - Verified Business Caller ID
Stand Out From The Clutter With Video Caller ID

Add the next level of

IDENTITY
DISTINCTION
& CONTEXT
To Your Business Calls!
✔️ Minimum Effort - Easy to setup & customize.
✔️ Available in multiple formats.
✔️ Works seamlessly across all devices & requires low
internet bandwidth.

12 Truecaller - Verified Business Caller ID

Uplift Your Calling ROI with Call Me Back

Upto 70% of business calls are

rejected or missed due to lack of
customer inclination or wrong timing.

Get Customer
INTENT
For Your Business Offerings!
✔️ Better CX with lesser number of repeat calls
✔️ Pick slots to get call backs on to improve calling efficiency
✔️ Lower contact center cost and better agent optimization
✔️ Better lead qualification with intelligent segmentation

13 Truecaller - Verified Business Caller ID

Listen To The Voice Of Your Customers

Business communication lacks a two-way

engagement with customers.

Now boost your customer engagement

with User Feedback campaigns.

Run User Feedback Campaigns

on missed, rejected and answered calls
with:
✅ Ratings

✅ Survey
14
14 Truecaller - Verified Business Caller ID
Priority Calls

Exclusively for calls made by

businesses that are extremely
important for the end user &
is time sensitive

● No extra charges over Verified Caller ID pricing

● Badge revoked (AI/ML driven) if used for any
non-approved use case or if it crosses threshold
user blocks
Truecaller dialer Native Android dialer After call screen (ACS)

15 Truecaller - Verified Business Caller ID

Customer Advocacy/ Onboarding Shoutouts

Let everyone know you are

verified on Truecaller ✅

Educate your customers on

social media to trust calls
from verified businesses like
you & keep fraudsters at bay!

16 16
Truecaller - Verified Business Caller ID
Plans – Billing Frequency - Quarterly, Half Yearly (5%) & Yearly (8%)

https://business.truecaller.com/pricing

17
Thank You!
#TimeToDoBig
www.tatatelebusiness.com