Contact
+201121575276 (Mobile)
mahmoudmagdy.cs@gmail.com
www.linkedin.com/in/
mahmoudmagdycs (LinkedIn)
bio.link/mahmoudmagdy (Personal)
Top Skills
IT Service Management (ITSM)
Automation and Workflow
Optimization
ITIL Best Practices
Certifications
Database Fundamentals
Data Visualization
Red Hat System Administration I
(RH124)
Mahmoud Magdy
ITSM Engineer | Consultant
Alexandria, Egypt
Summary
As a CS graduate and an ITSM Engineer at Sana Soft, I leverage
my technical skills and knowledge to implement and optimize IT
automation solutions using ManageEngine applications.
I have successfully delivered and supported various ITSM and
ITAM projects for clients across different sectors, improving their
operational efficiency and organizational performance. Some of my
achievements include automating and streamlining service desk
processes, enhancing user satisfaction and retention rates, and
providing technical consulting and training to internal and external
stakeholders.
I am passionate about learning new technologies and applying them
to solve real-world problems.
My goal is to advance my career as an ITSM Engineer and
contribute to the innovation and growth of the IT industry.
Experience
Sana Soft
ITSM Applications Engineer
June 2023 - Present
Alexandria, Egypt
- Implementation, training, and support for IT Automation Solutions.
- Familiar with Implementing and supporting Manage Engine | Zoho
Applications.
- Manage and support various ITSM and ITAM solutions as a member of a
multi-discipline team.
- Provide technical consulting and advice to others on proposal efforts, solution
design, system management, tuning, and modification of solutions.
- Automate and improve IT service management processes and tools.
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- Create documentation for the team and provide internal training to the
administrator(s) who will work on the ITSM tools.

ASCON ERP Arabia

Oracle Developer
April 2023 - June 2023
Alexandria, Egypt

Information Technology Institute (ITI)

Trainee | Introduction to Machine Learning
February 2022 - February 2022
Alexandria, Egypt

Introduction to Machine Learning

Information Technology Institute (ITI)

Trainee | Linux Administration
August 2021 - September 2021
Alexandria, Egypt

Linux Administration

ECPC Egyptian Collegiate Programming Contest

Contestant
August 2021 - August 2021
Arab Academy for Science, Technology and Maritime Transport, Alexandria,
Egypt

Education
Alexandria University
Bachelor's degree, Computer Science · (2018 - 2022)

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