Understanding Customer Experience Dynamics

1 Answer the Questions!

00:00 - 01:02
https://youtu.be/DnzlEA9QJsU

1 What is customer experience and how is it defined?

2 How are customer experiences created and what do they consist of?

3 How do customer experiences influence the decisions customers make?

4 What role do emotions play in customer experiences?

5 What elements make up the sum of all customer experiences?

6 How do customer experiences impact brand perception?

7 How does brand love facilitate emotional interaction and cultural transformation?
2 Can You Match These Words to Their Definitions?
1 conjured up a caused by something

2 internal b inside of something

3 sparked by c created in your mind

4 facilitate d things that make you happy

5 delights e help make something easier