Report Writing on

CONSUMER PROTECTION
ACT,2019
Submitted to:Dr Insha Goel Vats
Submitted by:
Saniyam Chaudhary
(13617703823) 2C
Introduction
Dr Rajeshri N. Varhadi and Dr Insha Goel Vats recently led a guest lecture at the esteemed Vivekananda
Institute of Professional Studies' Law Department (VSLLS), delving into the intricacies of the Consumer
Protection Act, 2019. This act represents a significant advancement in protecting consumer rights within
our dynamic market environment. During the lecture, Dr. Rajeshri elaborated on various aspects of the
Consumer Protection Act and its associated domains.
Report
Dr. Rajeshri's presentation commenced with a historical overview, highlighting the era prior to the
Consumer Protection Act of 1986, a time when consumers were often at the mercy of unscrupulous
business practices with little to no legal recourse for issues like false advertising and inferior goods or
services. This period underscored the critical need for legislation that would prioritize consumer
interests.
She then articulated the importance of the 1986 Act and the reasons for its eventual replacement by the
2019 Act. The 1986 legislation was a landmark in strengthening consumer rights, providing a legal
structure to address complaints and fight against unethical trade practices. However, as the relationship
between consumers and businesses evolved, new challenges arose, particularly with the advent of e-
commerce, digital transactions, and complex supply chains. The Consumer Protection Act of 2019 was
thus enacted to bridge these gaps and reinforce consumer rights, expanding the ambit of protection,
instituting harsher penalties for deceptive advertising and unfair business practices, and refining the
mechanisms for dispute resolution to better align with modern consumer issues.

Dr. Rajeshri proceeded to offer a detailed analysis of the 2019 Act, starting with its inclusive definition of
a consumer as anyone who buys goods or uses services for personal consumption. This broad definition
is intended to encompass all individuals involved in personal-use transactions, ensuring they are covered
by the Act's protections. It also specifies that the term 'consumer' includes any user of such goods or
services with the purchaser's consent, excluding those acquiring them for resale or commercial
purposes.
The 2019 Act enacts several key rights to protect consumer interests in the marketplace. The right to
safety is designed to shield consumers from products and services that could endanger their health or
safety, aiming to prevent the sale of dangerous items and encourage the availability of safer alternatives.
The right to information ensures consumers have access to truthful and precise details about their
intended purchases, covering critical information such as quality, quantity, purity, and pricing, thus
enabling informed decision-making and protecting against fraudulent practices.
The right to choose affirms the value of consumer autonomy, guaranteeing the availability of a variety of
goods and services at competitive prices, fostering market competition, and allowing consumers to
select options that best suit their preferences and requirements.
The right to representation highlights the power of collective consumer action, granting the right to
engage in consumer forums and pursue collective redressal, thereby amplifying consumer voices and
enhancing their influence in dispute resolution.

The right to redressal provides a means for consumers to seek remedies for defective products or
services, including the right to timely and effective complaint resolution through compensation,
replacement, or repair, thus building trust and accountability in commercial relationships.
Finally, the right to consumer education emphasizes the significance of knowledgeable decision-making,
granting consumers the right to learn about their rights and responsibilities, as well as the mechanisms
available for consumer protection, empowering them to confidently assert their rights and navigate the
market's complexities. Together, these rights constitute the foundation of consumer protection,
promoting equity, transparency, and responsibility in the marketplace.

Conclusion
In conclusion, I express my sincere gratitude for Dr. Rajeshri insightful and outstanding lecture. The
session was revelatory, shedding light on aspects of consumer protection that were previously unfamiliar
to me. Dr. Rajeshri skillfully clarified the main elements and goals of the Consumer Protection Act of
2019, which seeks to promote fair trade practices, enhance consumer welfare, and provide effective
avenues for addressing grievances. Her efforts to demystify the Act's complexities ensured a thorough
understanding among the students.

The Consumer Protection Act of 2019 stands as a crucial legislative measure aimed at protecting
consumer rights and interests. Its provisions empower consumers to seek justice against unethical
practices, subpar products, and inadequate services. This law not only fosters transparency and
accountability in business interactions but also encourages a culture of ethical behavior among
companies.

The lecture on the Consumer Protection Act of 2019 was extremely informative and beneficial for the
students. Dr. Rajeshri's expert explanation of the Act's nuances and her adept clarification of various
consumer protection dimensions were noteworthy. The students were deeply engaged throughout the
session, expressing their appreciation to Dr. Rajeshri for sharing her valuable insights despite her busy
schedule. Her profound expertise and knowledge on the topic were evident, leaving a lasting impression
on all participants.