PROFESSIONAL ENGLISH FOR TOURISM LEVEL 1

Docente:

Lcda. Martha Loor Fernández Mg.

Titulaciones Nivel

• Turismo Tercero

Tutorías: El profesor asignado se publicará en el entorno virtual de aprendizaje, y sus

horarios de clases se indicarán en la pestaña de Cronograma (Horario de clases).

Periodo Abril - Agosto 2024

Table of contents

UNIT 1: What is tourism?

Topics
1. The customer is always right"
2. Facts and statistics of your country
3. Three jobs
4. Tourism the biggest business in the world
5. Careers questionnaire job skills
6. Country fact sheet
7. Describing job skills/routines
8. Adjectives for job skills, industry sectors

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 Unit goals

§ To talk about the tourism.

§ To investigate about the local tourism.
§ To suggest, alternate and make recommendations.

Unit 1 What is tourism?

Lesson 1: What is tourism?

Communication goal: To know about tourism and its importance.

Definitions

Tourism comprises the activities of person travelling to and staying in places outside their
usual environment for not more than one consecutive year for leisure, business, and other
purposes not related to the exercise of an activity remunerated from within the place
visited.

Tourism: The world´s biggest industry……. the world´s best job.

The tourism industry gives rise to many jobs that involve a wide range of personal qualities
skills, and knowledge.
This is the most attractive aspects of the industry, and students beginning a diploma or
degree in tourism, are almost guaranteed to find a job that suits their personality perfectly.

Importance of the Tourism

Tourism lies at the center of a matrix of industries.

Some most important features and importance of the tourism are following as:

TRANSPORTATION

TOURISM
ACCOMODATION
INFORMATION
AND CATERING

TRAVEL
AND
TOURISM

TOUR OPERATION ATTRACCTION AND

ACTIVITIES

TRAVEL AGENTS
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 Adjectives for job skills

Calm Friendly Flexible Extrovert

Nervous Lazy Smart Shy
Disorganized Creative Confident Hardworking
Scruffy Practical Organized Unfriendly

Careers questionnaire

What is your working style?

Describing job skills

+ infinitive + -ing or noun

I can make people relax.
I know how to use computers.
I am willing to work long hours.
I am able to do more than one thing at
the same time.
I enjoy meeting new people.
I like working independently.
I am good at languages.
I feel confident about dealing with money.

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Lesson 2. It’s my job

Communication goal: To use and identify vocabulary related to jobs.

Why it’s important to use resume adjectives

Good adjectives for your resume set the tone for your application, and emphasize important
information about your experience and/or skills.
Not only that, but descriptive words grab attention and make your resume memorable. That’s
why strong resume words and professional adjectives are crucial to the success of your
resume.
To help you get started, here’s a list of adjectives to use on your resume:
https://www.indeed.com/career-advice/resumes-cover-letters/resume-adjectives

Reading: Andrew Sharpe

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Listening: Three jobs

Language Spot: Describing job routines

Simple present tense

The simple present tense in English is used to describe an action that is regular, true or
normal.

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"What is your typical day like?"

Example 1: Communications specialist

"On my day of work, I start the day off by checking my emails. This way, I reply to clients and
geteverything organized at the start of the day. I then look over my to-do list and get started
on theprojects that have my top priority. I spend most of my morning writing social media
posts and designing visuals to go with them. I find that I am most creative in the morning.

After lunch, I start to work on the more analytical aspects of my job. I look at all the data
we pullfrom our social media and email campaigns. I use Excel to record all of this data. At
the end of each week, I compile it into a report and present it to my team. While I enjoy my
current role, I amlooking for an opportunity to learn new skills and work with bigger clients."
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Example 2: Barista

"At the beginning of every shift, I restock all of our cups and make sure the dining room is in
order.I want to start the day off being organized and prepared for our mid-afternoon rush. I
update the specials sign based on the inventory, making an effort to get rid of products that
are close to expiration. Once the mid-afternoon rush comes in, I am solely focused on getting
orders made. I try to stay focused and productive while still trying to engage in friendly
conversation with our guests. I want them to feel welcomed even during our busier times. I
finish off my shift by wiping down all the tables and restocking our supplies. I clean all the
dishes and make sure everything is set up nicely for whoever is working next.

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Lesson 3: The customer is always right!

Communication goal: To describe a habitual action, temporary activity or arrangement.

Industry sectors
The travel and tourism industry has different sectors. Look at the diagram.

What is a job routine?

Commonplace tasks, chores, or duties as must be done regularly or at specified intervals;
typical or everyday activity: the routine of an office. Regular, unvarying, habitual.

The present continuous tense is used to describe repeated, habitual actions that begin
before a specific point in time (not necessarily the time of speaking) and finish after it. This
point can be expressed with a time expression or a clause with a verb in the present simple
tense.

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Customer care

The customer is always right!

Tourism is about customer care:

• It’s about people, not just places.

• It’s about always smiling.
• It’s about always listening.
• It’s about delighting the customer, not just serving the customer.
• It’s about loving your job, not just doing it.

Writing: It’s my job

You can get the chart in this link:

https://docs.google.com/document/d/1eJJyz1vAK40_RUi2PcY0b_ZA3TagSLVH/edit?us
p=share_link&ouid=108233809607018811170&rtpof=true&sd=true

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 Lesson 4: The biggest business in the world.

Communication goal: To recognize the importance of tourism in the world.

Reading: TOURISM the biggest business in the world.

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Bibliografía

§ Robin Walker and Keith Harding, Oxford English for careers- Tourism I
62010Oxford
§ https://dictionary.cambridge.org/spellcheck/english/?q=dic