6 Critical Skills

Richardsons 6 Critical Skills Digital Learning

Program enables learners at every
DELIVERY OPTIONS
This course is available via our digital learning
level to more effectively execute their customer
platform, Richardson Sales Performance
conversations. Regardless of whether you have
Accelerate™. A video-rich, modular, mobile
internal training, external partners, or nothing at
experience will engage your learners and allow
all – this program will quickly give your learners a
them to learn wherever and whenever.
skill boost that is focused on helping them open
more doors, better understand customer needs,
and position more value.

Projecting confidence,
credibility, and conviction in Using acknowledgment,
body language, voice, and rapport, and empathy to
words to show interest, gain Presence Relating connect
respect, andinspire trust

Fostering openness and

Eliciting feedback to inform
Questionning creating dialogue to uncover,
your next best move in the Checking
explore, shape, and define
dialogue
needs

Positionning Listening
Presenting compelling
information in a relevant,
Understanding both content
tailored, and logical way to be
and emotional messages
intellectually and emotionally
persuasive

Richardson is how leading sales organizations around the world are

getting better results from their investment in sales training. For far too
long, companies have had to deal with a big disconnect between their US: +1-215-940-9255
training and their actual sales strategy, culture, systems, and customers. EMEA:
To make real change happen, you need more adaptable content so you
London : +44 (0) 20 7917 1806
can build agility with a wider range of relevant capabilities. You also
need more useful technology that integrates with your CRM and helps Brussels : +322-252-5004
your reps get better deal by deal. And you need more visible progress APAC: +61 (0) 8 8376 1667
with helpful metrics connected to your systems so you can see in real- CHINA : +86 21 32577032
time how your reps are impacting business outcomes. That’s why
info@richardson.com
industry leaders all rely on Richardson. And it’s how our clients find
more customers, win more opportunities, and grow their most strategic www.richardson.com
accounts.
Richardson | This is where it gets real™

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