M O D U L E

GR
GENERAL
REQUIREMENTS

Asia

Design Standards
JUNE 2007
GR – General Requirements Courtyard – International
Asia

General Requirements

Table of Contents

Subject ................................................................................... Page

A. Brand Overview ....................................................................... 1
B. Establishing Hotel Design Criteria ........................................... 2
C. Design Standards Definition .................................................... 4
D. Courtyard Hotel Design Parameters ........................................ 5
E. Design Process........................................................................ 6
F. Accessibility ............................................................................. 9
G. Interior Design........................................................................ 10
H. Interiors – Example Interior Finish Matrix .............................. 12
I. Cost Schedule........................................................................ 13
J. Definitions, Acronyms and Abbreviations .............................. 14

Module Organization
• This Module is a part of an integrated series of Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes additional information.

Marriott Confidential and Proprietary Information

The contents of the Design Standards are confidential and proprietary to Marriott
International, Inc. and may not be reproduced, disclosed, distributed or used
without the express permission of an authorized representative of Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights Reserved

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 Courtyard – International General Requirements – GR
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General Requirements

A. Brand Overview
1. Courtyard Brand: The Marriott endorsed, mid-price, global
Brand. Strategically, Courtyard International will generally
follow Marriott Hotels and Resorts into markets around the
world.
• Courtyard is a competitively superior chain of hotels
competing in the upper moderate segment, appealing to
individual business and leisure travelers.
• The Courtyard Brand is focused on providing consistent
quality, functional guestrooms, core hotel services and
amenities appropriate to the upper moderate tier guest
needs of the region.
• In order to maintain high quality competitively superior
guestrooms, program reductions are concentrated in
public areas to reduce costs and drive profitability
without compromising the select needs of the guest.
2. Courtyard Design Principles: Three design principles are
key to success. Achieving the right balance of the three
principles is critical to the success of the design. No one
area of the hotel is 100% access, enrichment or oasis.
Access: Access connects guests with people, information
and outside activities in a fashion that is intuitive and
consistent with Courtyard’s value position. Access enables
guests greater effectiveness, comfort and control.
Enrichment: Combines new experimental, educational or
sensory offering with consistently delivered core product and
service components. Enrichment adds positive benefits to
differentiate a particular stay and leave a more enduring
positive impression.
Oasis: Providing a shielding and retreat like environment,
Oasis facilitates productivity, performance and revitalization.
3. Application: The Design Standards address a prototype
business hotel with approximately 200 guestrooms, an all-
day dining restaurant, multipurpose, divisible meeting space,
an exercise space and indoor or outdoor swimming and spa
pools. Unless approved by Marriott, hotels are no more than
500 guestrooms, and room size will not exceed upscale full-
service hotels in the market. Application of the Design
Standards to a substantially different program requires
Marriott approval.

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4. Brand Essentials: Courtyard International provides the
following core program elements and related support
facilities:
Guestrooms: <7> Courtyard offers the most consistent,
comfortable and functional room in the upper moderate
segment. Room features are driven by market and
guests requirements resulting in a “Quality tier room for
moderate price.”
Public Space: <2> The prototype design creates a
residential scale and feel which is casual and of high
quality. The Public Space allows guests to feel relaxed,
comfortable and welcome. In some regions, a different
scale may be defined to meet traveler expectations.
Food and Beverage: <3> Courtyard provides necessary
food and beverage options with an All-Day Dining
Restaurant.
Recreation Facilities: <4> The Courtyard International
recreation program is intended to address the basic
exercise requirements of the hotel guests. The minimum
program includes one general exercise area with indoor
or outdoor swimming and whirl pools as determined by
market demand or regional location. Destination
locations require one swimming pool and whirl pool.
Meeting Room and Boardroom: <6> Meeting space is
based on the hotel size (1.4 m² per guestroom, standard)
to address business meetings and social events. The
intent is to maximize profitability and maintain an efficient
approach to guest service delivery.
5. The Courtyard Region Concept: In order to provide
regional customization to this global Brand, a regional
Brand Concept is defined for each geographic area. The
Brand Concept and Product Strategy are defined in a
separate document used in conjunction with these
Design Standards.

B. Establishing Hotel Design Criteria

1. Project Essentials: In order to develop a hotel program
that is responsive to the regional market and consistent
with the Brand, the following program elements are
coordinated to define a project specific hotel program.
Market Analysis: A Market Analysis identifies regional
factors that influence the hotel design. Regional factors
include issues such as demand, competition and culture.
The Market Analysis establishes revenue generating
elements including the number of guestrooms, amount of
food and beverage, meeting room area and other
required amenities and services as is summarized in the
Criteria Summary.

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Facilities Program: The project Facilities Program is
developed from the Criteria Summary to outline typical hotel
space requirements and is customized to accommodate
regional market factors identified in the Market Analysis. The
approved project Facilities Program governs the application
of the Design Standards space requirements.
Prototype Plans: Prototypical design drawings may be
provided with the project Facilities Program to model a
typical project design. The Prototypical design must be
adjusted to address the project Facilities Program, governing
codes and regional influences.
Brand Essentials: At a minimum, the hotel design includes
the facilities and services identified in the Design Standards
as Brand Essentials. Additional facilities and services are
provided as required by the Market Analysis and approved
project Facilities Program.
Governing Codes: Governing laws, building codes,
regulations, site conditions and local parameters influence
the hotel design.

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C. Design Standards Definition
1. Courtyard International Hotel Design Standards:
Prepared by Marriott International, Inc. to communicate
hotel product standards for the design of Courtyard
Hotels.
2. Design Standards are organized into 17 complementary
Modules to facilitate the integration of design
requirements into the design process.
Module GR: This Module describes the General
Requirements applicable to the design process.
Modules 1 through 16: These Modules provide design
criteria, product and material requirements to facilitate
the development of the final design and documentation.
Module 1 - Site / Building Exterior
Module 2 - Public Entry
Module 3 - Food & Beverage
Module 4 - Recreation Facilities
Module 5 - Retail Spaces
Module 6 - Function Spaces
Module 7 - Guest Accommodations
Module 8 - Administration & Associate Facilities
Module 9 - Engineering & Maintenance Spaces
Module 10 - Food Production
Module 11 - Laundry & Housekeeping
Module 12 - Elevators / Escalators
Module 13 - Hotel Support Systems
Module 14 - Fire Protection / Life Safety
Module 15 - Mechanical, Plumbing & Electrical
Module 16 - Materials & Products
3. Implied Responsibility: The organization of the Marriott
Design Standards into 17 Modules and the organization
of each Module are not intended to assign design,
control, procurement or cost responsibility to project
team members.
4. Dimensions, Sizes & Measurements: In this Standard,
conversions from English to metric (SI) units are
approximate. Verify, coordinate and confirm product and
material dimensions for required design applications.
5. Interpretations: These Design Standards provide
design criteria and general design concepts that require
design resolution to provide solutions for project specific
situations. Marriott will provide additional interpretations
and information to assist in integrating the Design
Standards into the project design.

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6. Modifications: These design standards are minimum
Marriott requirements for developers, franchise partners and
market managers.
• Standards may be modified by Marriott to respond to
changing design, market, construction and operational
conditions.
• Prior to relying on or implementing the Design
Standards, verify with Marriott that this edition is current
and contains the latest modifications.
7. Code Compliance: The project Owner and their
Architect / Engineer of Record and consultants are
responsible for compliance with governing laws, codes and
regulations. Conflicts with Marriott Design Standards shall be
referred to Marriott for resolution.

D. Courtyard Hotel Design Parameters

1. Loss Prevention Review - General: A Marriott Loss
Prevention Review is required to develop a security and
safety assessment associated with the hotel’s location,
design and facilities. The security and safety assessment
review forms the basis for identifying and selecting the
appropriate security and safety facilities, systems and
components.
• Deviations from Marriott’s Loss Prevention Review
process require Marriott approval.
• Franchise owners are responsible for conducting an
appropriate security and safety assessment and to meet
the requirements of the authority having jurisdiction.
2. "Star" Rating: In countries that maintain a hotel rating
system to qualify or register for a hotel classification, provide
the services, features and facilities required to obtain the
rating or classification for which the hotel is designed and
intended to maintain.
3. Multi-Use Buildings: In multi-use facilities, in order to
maintain operational and security control, hotel exit stairs,
utilities, facilities and services shall not be shared or
connected to office, retail, residential, entertainment,
recreational or other non-hotel uses.
• If shared facilities can not be avoided, submit and obtain
approval from Marriott of alternate facilities that
safeguard the hotel's operations and security.
• For Marriott Hotels (excluding resorts) Entertainment
Lounges, General and Service Retail, and Recreational
Facilities not associated with the Fitness Center are only
included in the hotel program under limited conditions
when reviewed and approved by Marriott.
• For Marriott Hotels, facilities and services not approved
or directly managed by Marriott shall be separate and
independent of the hotel and therefore shall not be
located within, proximate to, or associated with the hotel.

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E. Design Process
1. Design Conformance – General: Project design
conformance with Marriott requirements is verified by a
series of Marriott reviews, designer submittals and
documented approvals. The process includes the
following:
Hotel Development Committee (HDC): Every project
must be approved by Marriott's HDC. Areas where a
proposed project does not meet Marriott Design
Standards will be discussed by the Committee.
• The HDC evaluates variations to standards and
carefully weighs the overall benefit the project offers
the Corporation.
• Once a project is approved by the HDC, the building
and interior designs are developed for the Hotel
Design Review (HDR) approval process.
Prototype Design: If a new project design is based on
using the Courtyard International prototype Design
Standards, the design and review process can be
shortened. Compliance with the complete prototype
requirements can benefit project development by
reducing the design phase schedule and receiving pre-
approval without initial review and approval. Otherwise,
the project design team will be required to follow the
more complex Hotel Design Review requirements to
receive project approval as described below.
Interior Designer Selection: The hotel's interior design
is an important element of Marriott's Brand integrity. The
pre-approved prototype design package process
requires the design team to comply with the applicable
Marriott Interior Design packages developed for the
Courtyard International prototype. The package includes
guestrooms, guest corridors and public areas. If using
the prototype is not an option to the design team, then to
facilitate this concern, a list of Marriott approved interior
design firms, affirmed by the Vice President of
International Interior Design, is provided at the project
initiation.
Hotel Design Review (HDR): Required, if the proposed
new build design has not complied with the Courtyard
International Prototype Design Standard. The project
shall be presented to and receive approval from
Marriott's HDR Committee composed of Marriott
International senior corporate executives, meeting in
Washington, D.C.

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2. Design Review Requirements: At each phase of design,
the project design documentation is submitted and approval
obtained from Marriott. Marriott requires that project building
designs and interior designs are formally presented to the
HDR Committee for approval.
• Prior to formal presentations, Marriott design
management staff reviews proposed designs and
presentation materials.
• Revisions may be required prior to and for Marriott
approval.
• Failure to submit presentation materials in sufficient time
to allow for Marriott staff review and revisions may delay
the formal presentations.
• Building design and interior design presentations are
held separately and sequentially.
• Typically, the interior design presentation is made from
one to several months after the building design is
approved, depending on the design development
schedule.
3. Design Submittals: Project design teams are required to
submit the document and presentation submissions listed in
the Technical Services Agreement (TSA). Typically, the
submissions include site plans, facility program, building
plans and renderings, models, elevator studies, energy / life
cycle analysis, interior design plans and renderings and
display boards.
4. Guestroom Mock-Up: Construct and furnish sample
guestrooms of each type and 4 m (13 ft.) section of
Guestroom Corridor for review and to obtain approval from
Marriott.
5. Project Approval Timetable (Example): Project specific
submittal requirements, approval conditions and project
responsibilities are defined in relevant project agreements.
The following timetable is presented as an example only.
• Project approved by Hotel Development Committee
(HDC).
• Start building design / meet with Marriott Design
Directors.
• Submit Concept Design to Marriott.
+ Marriott reviews and approves concepts (revise and
resubmit as necessary).
• Building design presentation materials for HDR - submit.
+ Marriott reviews HDR materials (revise as necessary).
+ Marriott staff presents project to Hotel Design Review
Committee.
+ Project approved, or revise to conform to Committee
comments.

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• Interior Design Concept submitted.
+ Marriott reviews and approves Interior Concepts
(revise and resubmit as necessary).
• Interior Design presentation materials for HDR -
submit.
+ Marriott reviews HDR materials (revise as
necessary).
+ Marriott staff presents project to Hotel Design
Review Committee.
+ Interior Design approved or revise to conform to
Committee comments.
• Guestroom and Guest Corridor mock-up constructed
and furnished.
• Marriott reviews and approves or revise to conform to
comments.
• 50% Design Drawings and Specifications submitted
including:
+ Schematic HVAC, Electrical / Lighting, Plumbing,
Kitchen, etc.
+ Marriott reviews / approves design (revise as
necessary).
• Final Construction Drawings and Specifications
submitted.
• Construction observations (site visits).
• Final acceptance tour conducted by Marriott Design
Directors to review compliance with Marriott
standards.
• Marriott Fire Protection Department reviews and
approves testing and acceptance of Life Safety
Systems. <14>
• Final project completion and acceptance.

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F. Accessibility
1. Meeting the Needs of All Guests: In keeping with the best
traditions of Marriott hospitality, we extend hotel services to
all guests, including those with disabilities. We work
diligently to apply the best current thinking on accessibility
features to each lodging brand, each new hotel and each
hotel renovation. Recognizing that we operate and acquire
hotels originally built under many previous requirements, we
constantly seek to improve the physical accessibility of our
hotels, removing existing barriers wherever feasible, as well
as extending services where barriers remain.
2. Accessibility Standards Compliance: As a minimum,
Marriott's accessibility standards require compliance with
accessibility regulations of the country where the hotel is
located and the following criteria using generally accepted
United States standards:
Hotel Access: Provide an accessible public path of travel
into the hotel and into all spaces accessible to guests.
Service: Provide access to services generally available to
hotel guests.
Public Toilets: All public area restrooms shall have
accessible toilet compartments, urinals and lavatories.
Guestrooms: Provide a minimum quantity of accessible
guestrooms at 1% of the total guestrooms.
3. Americans with Disabilities Act (ADA): Outside the U.S.,
projects must not only comply with the accessibility
standards of the governing jurisdiction, but also
accommodate the guest’s accessibility expectations
represented by The Americans with Disabilities Act (ADA).
Conflicts: In cases where the governing accessibility laws
conflict with ADA or where issues are not mutually
addressed, consult with Marriott to develop a program that
accommodates the guest’s expectations.
ADA Materials: These are available free from the United
States Department of Justice. Printed materials may be
ordered by calling the ADA Information Line (1-800-514-
0301 (Voice) or 1-800-514-0383 (TDD)).
• Automated service is available 24 hours a day for
recorded information and to order ADA publications.
• Publications are available in standard print as well as
large print, audiotape, Braille and computer disk. Many
materials are available from an automated fax system
that is available 24 hours a day. Follow the directions for
placing an order by fax.
• The following ADA web site is a useful resource:
http://www.usdoj.gov/crt/ada/adahom1.htm

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G. Interior Design
1. Interiors: The interiors of the Courtyard are always
warm and inviting in feel, transitional and casual in style,
and utilize bright contrasting colors. This is consistent
throughout Courtyards and is an important hallmark of
the Brand. Maintaining consistency is critical in order to
provide our guests with the level of comfort and product
quality they have come to expect from Marriott.
2. Public Spaces: In the public spaces the "look and feel"
is achieved through a consistent approach to basic
design standards for flooring, walls, ceilings, millwork,
detailing, furnishings, color and product durability.
Flooring: Combination of stone / porcelain tile and
quality carpeting. Select stone that is always warm in
color, never cold. Provide carpets that feature transitional
based patterns colored in clear, bright, warm colors.
Carpet patterns are never muted, earthtone or of delicate
colors, and colors are positioned carefully to create
contrast and distinct patterns that are both beautiful and
durable.
Walls: Provide a combination of vinyl wallcoverings,
complementary millwork and window treatments to bring
warmth to the space and to enhance the quality of the
Courtyard International Brand.
Window Treatments and Wallcoverings: These
elements evolve from casual, residential styles and
patterns. Select and apply these materials carefully to
ensure durability and longevity.
Metalwork: Whenever metal finishes are selected,
provide warm colored metals such as bronze or brushed
nickel. Avoid bright cold metals such as chrome.
Ceilings: Treat as an extension of the walls and
incorporate basic millwork details. Decorative lighting is
also a consistent part of the decor.
Furnishings: Design public space furnishings to impart
a warm, casual and comfortable look drawn from
transitional, residential styles and patterns.
Furniture: Combination of warm finishes and rich
upholsteries and other durable materials.
• Although the look must be residential, provide the
design quality and construction of goods that are
suitable for heavy sustained use in hotel public areas.
• Colors used in the fabrics are bright, warm and clear -
never muted, grayed, earthtone or delicately colored.
Combine colors carefully to create contrast.

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Lighting: To complete the look, provide floor and table
lamps extensively to provide inviting intimate task level
incandescent lighting for added warmth and a more human,
comfortable scale.
3. Guestrooms and Suites <7A>: Guest accommodations are
designed to offer distinct working, grooming, relaxing,
refreshment and sleeping zones while maintaining a
comfortable yet durable residential atmosphere.
Carpeting: Provide patterned carpeting consisting of a
minimum of two bright, warm clear colors with a strong
contrast for durability. Avoid muted, grayed, earthtone or
delicate colors.
Walls: Provide durable, but residential style, light colored
vinyl wallcovering finish with solid carpet base.
Softgoods: The bed is the focal point of the room. See the
FF&E Supplement <16C> for the current bedding package.
Fabrics: Upholstery fabrics are durable in color, pattern and
texture. Desk chairs are upholstered in high quality vinyl or
leather.
Window Treatments: Derive designs from transitional
residential styles yet comply with modern architecture.
Provide a painted wood valance, sheer and blackout lining.
Casegoods: Originate designs from transitional styles and
build with durability in mind for contract use. Provide with
sealed veneer finish and / or matching wood grain high-
pressure laminate tops.
Bathroom: Provide quality ceramic tile floors, bases and
tub-surround, and vinyl wallcovering.
4. Artwork: The majority is realistic in subject matter.
5. Furniture, Fixtures and Equipment (FF&E): For
Guestrooms, Suites and Public Area FF&E requirements see
separate FF&E Supplement. <16C>
6. Office Furniture: In administrative areas and other back-of-
house (BOH) office spaces, provide commercial grade,
executive style furnishings consisting of matching desks,
credenzas, file cabinets and task chairs as required by the
property operations and the owner.

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H. Interiors – Example Interior Finish Matrix
See Modules 2 to 16 for additional detailed information.
OTHER GUEST-
PUBLIC / GUEST AREAS GUEST CORRIDORS BOH AREAS
AMENITIES ROOM

HOUSEKEEPING / LINEN STRG

F&B PRODUCTION - KITCHEN

MEETING ROOM / BALLROOM

SERVICE ELEVATOR LOBBY

ADMINISTRATION OFFICES

SHOWER / TOILET ROOMS

GUEST ELEVATOR LOBBY

TRAINING – MEDIA ROOM

GUEST BUSINESS AREA

FIRE COMMAND ROOM

PRIMARY LIVING AREA

SERVICE CORRIDORS
EXECUTIVE LOUNGE

SERVICE ALCOVES

LOCKER / CHANGE
EXERCISE ROOM
LUGGAGE ROOM

NURSE STATION
LOBBY LOUNGE

TOILET ROOMS

BAR & PANTRY

F&B STORAGE
POOL DECKS
RESTAURANT

BOARDROOM
FRONT DESK

GUEST BATH
International

EXIT STAIRS
CORRIDOR
ENTRY
LOBBY

Floor (a) f k k
CARPET X X X X X e X X X X X X X X X
VINYL COMPOSITION TILE X X X
WOOD X X
CERAMIC TILE X X X X X X X X X X X X
STONE X X X X X X X
CONCRETE, SEALED X X X X
PAVER TILE OR SEAMLESS X
FLOOR SYSTEM
Base b b b k k
CARPET
WOOD X X X X X X X X X X
PAINTED (EXTEND WALL X X X X
PAINT TO FLOOR LINE)
RESILIENT BASE X X X X X
CERAMIC TILE X X X X X X X X X X X X
STONE X X X X X X X X
PAVER TILE OR SEAMLESS X
FLOOR SYSTEM
Walls c c c c g k k
PAINTED X X X X X X X X X
EPOXY PAINTED X X X
VINYL WALLCOVERING X X X X X X X X X X X X X X X X X
MILLWORK, PAINTED / X X X X X h h
STAINED
WOOD PANELING X X
CERAMIC TILE X X X i l X X X
STONE X X X X
Ceiling g j m
PAINTED, SMOOTH d d d d d d d d d d d d d d d d d
EPOXY PAINTED, SMOOTH X
TEXTURED COATING X
TEXTURED SUBSTRATE, X X X
PAINTED
MULTI-LEVEL DESIGN X X X X
MILLWORK, PAINTED / X X X
STAINED
CROWN MOLDINGS
ACCESSIBLE ACOUSTICAL X X X X X X X X X X X X X X n m X
TILE
TEGULAR EDGE X X
ACOUSTICAL TILE
EXPOSED STRUCT, PAINTED X X
Notes:
a. Slip resistant rated materials with 0.6 wet/dry h. Chair-rail required.
coefficient of friction. i. At tub surround.
b. Resilient base is not acceptable; coordinate base j. Lay-in or concealed grid acoustical tiles not
material with flooring. acceptable.
c. Commercial, quality products. k. If surfaces are visible from Guest Corridor, extend
d. Typically, paint on gypsum board or plaster. finishes into space from corridor.
e. Carpet, nylon, tufted, anti-microbial. l. At wet areas.
f. See Module <4> Recreation for swimming pool m. Corrosion resistant grid and supports.
and whirl pool materials. n. Washable tile surface.
g. At high humidity areas, use water resistant
materials.

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I. Cost Schedule
1. Cost Code System: Marriott International has established a
Cost Code System that categorizes expenditures
contributing to a completed project. The categorization
provides both a breakdown of various project elements and a
distinction of responsibilities for control. Project owners and
their professional consultants are strongly encouraged to
utilize this system to establish a common language and
understanding.
2. Marriott Cost / Estimating Code System:
Category 1 - Special Site Conditions
• Extraordinary site and building conditions.
Category 2 - Building
• Site and building improvements (including fees and
permits) not included in other Categories.
Category 3 - Communications Systems
• Cost and design fees for security, telephone and two-
way radio systems.
Category 4 - Trade Equipment
• Cost and design fees for kitchen, laundry and
housekeeping equipment.
Category 5 - Operating Supplies and Equipment
• Cost and fees for fixed asset supplies and hotel systems
required to open a fully operational hotel.
Category 6 - Furniture, Fixtures & Equipment
• Cost and design & procurement fees for decorative items
including FF&E, interior landscaping, graphics and
decorative lighting.
Category 7 - Architectural / Engineering Fees
• Professional design fees (not included in other
Categories).
Category 8 - Land, Corporate Finances, Legal
• Cost of land (closing costs, insurance, fees) and interest
and finance fees.
Category 9 - Operations
• Cost necessary to open a hotel (items not included in
Category 5) including pre-opening costs, working capital
and project development costs.

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J. Definitions, Acronyms and Abbreviations
A&E: Architect and Engineer
A / C: Air Conditioning
A / V: Audio / Visual
AC: Alternating Current
AGA: American Gas Association
AHU: Air Handling Unit
ANSI: American National Standards Institute
ASHRAE: American Society of Heating, Refrigeration & Air-
conditioning Engineers, Inc.
ASME: American Society of Mechanical Engineers
ASPE: American Society of Professional Engineers
ASTM: American Society for Testing and Materials
ATC: Automatic Temperature Control
ATM: Automatic Teller Machine
AWI: Architectural Woodworking Institute
BAS: Building Automation Systems; the computer system
that coordinates and controls heating and cooling,
mechanical, electrical, plumbing and safety systems. These
systems typically include the EMS, ATC and DDC.
Call Accounting: Telephone system software that
automatically charges hotel guests for telephone and fax use.
CCTV: Closed Circuit Television
Day Tank: Fuel oil tank, typically, located with an emergency
generator (large storage tank would feed fuel to "day tank").
DDC: Direct Digital Control; an electronic control device; part
of the BAS.
EMS: Energy Management System
FDB: Fahrenheit Dry Bulb
FF&E: Fixtures Furniture and Equipment
FM: Factory Mutual is an insurance agency for building
industry material, product and assembly testing. FM
publishes the Factory Mutual Data Handbook.
HSIA: High Speed Internet Access
HVAC: Heating, Ventilation and Air Conditioning
MARSHA: Marriott's Hotel Reservation System for Hotel
Accommodations
MEP: Mechanical, Electrical and Plumbing
MHR: Marriott Hotels & Resorts
NALO: North America Lodging Operations refers to
properties within continental U.S. and Canada.
NEC: National Electric Code
NFPA: National Fire Protection Association

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NGS: Next Generation System is a hotel automated
computerized management application integrated with the PMS
and used to record and manage food, beverage and gift sales;
also see P.O.S. and PMS. <13>
NIC: Noise Index Coefficient
NSF: National Sanitation Foundation
OSHA: Occupational Safety - Health Administration
P.O.S.: Point of Sale computerized recording equipment used to
manage food, beverage and gift sales; see PMS.
PABX: Private Automated (telephone) Branch Exchange.
PCB: Poly chlorinated biphenyl; an environmental pollutant.
PMS: Property Management System is the hotel management
computer application used to record and manage food, beverage
and retail sales; see P.O.S. and NGS.
SMACNA: Sheet Metal & Air-conditioning Contractors National
Association.
UL: Underwriters Laboratories; an independent testing agency.
VFD: Variable Frequency Drive.

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