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Effective Communication Skills (ACAH6) 3
Effective Communication Skills (ACAH6) 3
Marks- 25
Centre Name
Course Title Frank Finn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service
Trainer’s Name
Name of Centre
Manager Operations
I confirm that the work submitted for this assignment is done by myself
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write the correct answer in the space provided
2. It is compulsory to attempt all questions – to clear the assignment
3. Review your answers before submitting the Assignment
6.The hotel where they held their wedding reception was called The Grand Hotel.
5.Leena is on a vacation.
C. Complete the dialogues given below in a suitable way. Write the answers against the correct
blank numbers. Do not copy the whole sentence. (2 marks)
Mr. Mehta wanted to buy a suitable family car. So, one fine morning he went to a showroom to have a
look at the various options available and to decide on the variant that most suited him and his family.
Read the conversation between Mr. Mehta and the sales representative and complete the dialogue in
a suitable way.
Mr. Mehta: We are four, my wife, two daughters and I and we want a petrol car not diesel one.
Sales Representative: (Showing a brochure) Sir, I Would recommend you our best seller brand
‘Glitz’.
Mr. Mehta………………………………………………………………………………………………?
Sales Representative: It has the most advanced engine that gives a good mileage and all the
features like, power steering, power windows, airbags and comfortable design and space.
Mr. Mehta: That’s fine. Please give me this brochure and I will discuss the details with my wife and
we will together visit you tomorrow.
D.
1.The importance of money today so obvious that we don't need to argue about it.
F. Complete the passage below by using the words given in the table :(5 marks)
Karin and Ken were going to Atlanta. They called the 1) shuttle from Karin's house; because the
driver was late, they got a little bit worried. When they finally got to the 2) the X-ray machine
Karin ran inside the 3) terminal She and Ken were taking separate 4) flights
because she had got an 5) e-ticket she didn't need to go to the 6) check in counter
Since she only had a 7) carry on bag she didn't need to check any 8) baggage She got
through the line at 9) the gate and went directly to 10) airport She was just in time to catch
her flight.