BSBLDR523 Student Assessment Tasks 04-03-21

STUDENT
ASSESSMENT
TASKS
BSBLDR523
LEAD AND MANAGE
EFFECTIVE WORKPLACE
RELATIONSHIPS
STUDENT NAME:_______________
STUDENT ID:__________________
1
Version: 2.0 Last Reviewed: November 2023
BSBLDR523 Lead and Manage Effective Workplace Relationships Approved by: CEO
Melbourne College of Business and Technology Level 9,190 Queen St, Melbourne Australia
RTO Code: 45217 CRICOS Provider Code: 03631M +61 3 9018 5699 Enquiry@mcbt.vic.edu.au
www.mcbt.vic.edu.au
Assessment Cover Sheet
Student declaration
To be filled out and submitted with assessment responses.
 I declare that this task is all my own work and I have not cheated or plagiarised the work
or colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated, or colluded, action will be
taken against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
Student name
Student ID number
Student signature
Date
Final assessment results
Result
Did not
Task Type Satisfactory Unsatisfactory submit
Knowledge S U DNS
Assessment Task 1
questions
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has
been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment S NS DNS Resubmission Y N

outcome
Feedback
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BSBLDR523 Lead and Manage Effective Workplace Relationships
Resubmission opportunities
You will be provided feedback on your performance by the assessor. The feedback will
indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and
provide you with written feedback along with guidance on what you must undertake to
demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later
time and date.
You have the right to appeal the outcome of assessment decisions if you feel you have been
dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not
understand any part of this task or if you have any learning issues or needs that may hinder
you when attempting any part of the assessment.
Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
Contents
Introduction 5
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Assessment Task 1: Knowledge questions 6

Assessment Task 1: Checklist 9
Assessment Task 2: Project 10
Assessment Task 2: Checklist 15
Final results record 19
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Introduction
The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBLDR523 Lead and manage effective workplace relationships describes the skills and
knowledge required to lead and manage effective workplace relationships.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
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Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide.
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Questions
Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in
building effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
 Age Discrimination Act 2004
 Disability Discrimination Act 1992
 Fair Work Act 2009
 Racial Discrimination Act 1975
 Sex Discrimination Act 1984.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and
procedures can support the identification and resolution of workplace problems, thus
maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a harmonious workplace and the way in which staff interact and communicate with each
other.
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events. Discuss three reasons why
networking can lead to a more productive and effective workplace environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in
place a variety of systems and supports for their staff. These may relate to staff wellbeing/
employee assistance programs, training in soft skills such as communication and interpersonal
skills, diversity training, and so on. Explain how these types of processes can assist staff to
work more effectively together.
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7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development.
8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by
employers in consulting with employers.
9. List five different ways an employer may choose to consult with employees.
10. Describe a general process for conflict management.
11. List four ways an employer must manage the tasks and responsibilities of employees.
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure
inclusivity and be mindful of diversity.
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Assessment Task 1: Checklist

Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project
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Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide.
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Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead and manage effective workplace relationships on
two separate occasions. As part of the assessment, you will:
 establish effective workplace relationship processes
 manage effective workplace relationships
 monitor and review the management of workplace relationships.
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and meaningful way to
your own situation!
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.
You will need to communicate with people several times. It may be either directly
with actual staff members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format (e.g. face
to face, video conference, email) as long as it meets the requirements outlined in
the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
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2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
3. Establish effective workplace relationship processes
You are now required to complete Section 1 of your Project Portfolio.

To complete Section 1, you need to:
 describe your job role and explain:
o how your job role takes responsibility for formulating, organising and
implementing plans, processes and strategies.
o how your job role applies the values and goals of your organisation.
 summarise the legislative requirements relevant to managing and leading

workplace relationships (legislation, regulations, codes and standards).
 identify organisational requirements relevant to managing and leading

workplace relationships (policies and procedures that address diversity, ethical
conduct, conflict management and workplace collaboration)
 develop processes that support workplace relationships (consultation, conflict

management and escalation). Make sure you incorporate appropriate
vocabulary, grammatical structure and conventions.
4. Manage effective workplace relationships
i
To complete Section 2, you need to on two separate occasions:
 delegate and confirm responsibility for fulfilling work tasks to at least two staff
members. As you delegate tasks and confirm responsibilities, adapt your
communication style to build trust and ensure positive working relationships.
 follow diversity policies and procedures to support two staff members to
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achieve their work responsibilities.
 follow the collaboration and consultation processes to seek employee input to

identify work relationship issues. At least one workplace issue should involve
the ethical conduct of a staff member.
 follow conflict management and escalation processes to address the identified

workplace relationship issues by:
o providing feedback on the consultation processes
o addressing the workplace issue
o providing counselling, guidance support to assist the staff members

overcome their relationship difficulties (and demonstrating your ability to
motivate and engage others)
Make sure you have answered all questions in Sections 1 and 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 and 2 of the
Project Portfolio and make sure you attach these upon submission.
5. Monitor and review management of workplace relationships
i

To complete Section 3, you need to on two separate occasions:
 monitor the outcomes of your efforts to resolve workplace relationship issues.
 communicate the outcomes of the conflict management for both identified

workplace relationship issues to the relevant staff members
 Seek and evaluate feedback from relevant staff members (at least two) on
how you have managed the workplace relationships.
 identify at least one area for improving future workplace relations leadership in
your organisation.
Make sure you have answered all questions in Section 3.

You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 3 of the Project
Portfolio and make sure you attach these upon submission.
6. Submit your completed Project Portfolio

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Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
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Assessment Task 2: Checklist

Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Establish effective workplace

relationship processes by:
 explaining
o how their job role takes

responsibility for formulating,
organising and implementing
plans, processes and
strategies
o how their job role applies the
values and goals of your
organisation
 summarising the legislative

requirements relevant to managing
and leading workplace relationships
(legislation, regulations, codes and
standards)
 identifying organisational
requirements relevant to managing
and leading workplace relationships
(policies and procedures that
address diversity, ethical conduct,
conflict management and workplace
collaboration)
 developing processes that support

workplace relationships
(consultation, conflict management
and escalation)?
Manage effective workplace

relationships on two separate occasions
by:
 delegating and confirming

responsibility for fulfilling work tasks
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to two staff members.
 following diversity policies and

procedures to support two staff
members to achieve their work
responsibilities.
 following the collaboration and

consultation processes to seek
employee input to identify two work
relationship issues (at least one
workplace issue involves the ethical
conduct of a staff member).
 following conflict management and

escalation processes to address the
two identified workplace relationship
issues by:
o providing feedback on the
consultation processes
o addressing the workplace
issues
o providing counselling,
guidance and support to assist
two staff members overcome
their relationship difficulties?
Monitor and review management of

workplace relationships by:
 monitoring the outcomes of their

efforts to resolve the workplace
relationship issues.
 communicate the outcomes of the

conflict management for both
identified workplace relationship
issues to the relevant staff
members.
 seek and evaluate feedback from

relevant staff members (at least
two) on how they have managed
the workplace relationships.
 identify at least one area for

improving future workplace relations
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leadership in your organisation.
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Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
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Final results record
Student name:
Assessor name:
Date
Final assessment results
Result
Task Type Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Knowledge Questions S U DNS
Assessment Task 2 Project S U DNS
Overall unit results C NYC
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: _______________________________________ Date: _________________
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STUDENT

Final assessment results

Assessment Task 2 Project Portfolio S U DNS

Overall unit results C NYC

Assessment S NS DNS Resubmission Y N

Student result response

Assessment Task 1: Knowledge questions 6

Assessment for this unit

Assessment Task 1: Knowledge questions

Information for students

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

 Age Discrimination Act 2004

 Disability Discrimination Act 1992

 Fair Work Act 2009

 Racial Discrimination Act 1975

 Sex Discrimination Act 1984.

10. Describe a general process for conflict management.

Assessment Task 1: Checklist

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

Assessment Task 2: Project

Information for students

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack (if you need a case study).

Ensure that you:

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

1. Carefully read the following:

 establish effective workplace relationship processes

 manage effective workplace relationships

 monitor and review the management of workplace relationships.

3. Establish effective workplace relationship processes

You are now required to complete Section 1 of your Project Portfolio.

 describe your job role and explain:

 summarise the legislative requirements relevant to managing and leading

 identify organisational requirements relevant to managing and leading

 develop processes that support workplace relationships (consultation, conflict

4. Manage effective workplace relationships

You are now required to complete Section 2 of your Project Portfolio.

To complete Section 2, you need to on two separate occasions:

 follow diversity policies and procedures to support two staff members to

achieve their work responsibilities.

 follow the collaboration and consultation processes to seek employee input to

 follow conflict management and escalation processes to address the identified

o addressing the workplace issue

o providing counselling, guidance support to assist the staff members

5. Monitor and review management of workplace relationships

You are now required to complete Section 3 of your Project Portfolio.

Assessor signature: _______________________ Date: _