ISO 37123 2019 Sustainable Cities and Communities Indicators For Resilient Cities Ocr

INTERNATIONAL ISO
STANDARD 37123
First edition
2019 -12
Sustainable cities and communities -

Indicators for resilient cities
Vii/es et communaures cerricoriales durables - Indicateurs de
performance pour les viI/es resitientes
Reference number
ISO 37123:Z019{E}
Q ISO 2019
ISO 37 123 :2 0 19 (E)
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ISO 37123:20 19{E)
Conte nts
Foreword .,
Introd uctio n , " _ ............,_,.....__., xi
1 Scope '_ . .' '..".' "..__", "' ".' ",." , " '..,..' '..,.' ,..,.'." .." ' ",._ 1
2 Norma tive re rere nces. , , _ _ __._ _... . " 1
3 Te r ms a nd defin itions , ". . _ 1
4 City ind icato rs " ,.., _,..", _", ", "" _, , " _ "., ", ,3
5 Econo my "" __ _._ ,... . ".", _ .4
5.1 Historical disaster losses as a percen tage of city product.; " " 4
5.1.1 General _.._ _ _ _ _._.._ .",., .._.._.._ ._. 4
5,1.2 Indicator requiremen ts " ' ," _' _..' '" ' .." 4
5.1.3 nara sources _ , _ , _ _. . 5
5.2 Average annual disaster loss as a percentage of city product. " _ 5
5.2.1 General " " _ ", _ ., ",.. _ 5
5,2.2 Indicator requirements "" " " "" " "" _ " S
5.2.3 Data sources ", _ ",................. , ,_ .5
5.2.4 Data interp retatio n " _ "" _ _ __ 6
5.3 Percentage of propcrnes with insurance coverage for high-risk hazards .. ' " "" ",' '_'.. """6
5,3.1 General. ,_ _. ,', ", "._... .. _, .., '.._ _ ' 6
5.3.2 Indicator requirements "" ".............. .. " ".." 6
5.3.3 Data sources, _ _ _ " _.._ .." _" _ 6
5.3.4 Data inte rpretation ", " " ",6
5.4 Percentage oftotal insured value to tota l value at risk within the city ................. . 7
5.4.1 General., .. , "", , , _ , 7
5.4.2 Indicator requiremen ts .. "'" ' , ..' ' '...... '" "" ..'.."_... ' ", 7
5.4.3 Data sources , _ .. , , _ .7
5.4.4 Data interp retatio n.."" "".._.__.."._ _7
5.5 Employment concentration , '" '" ",,, ' '8
5,5.1 General.,.._ _ _ _._ _ .._ 8
5.5.2 Indicator requirements " _ , _ 8
5.5.3 Data sources , ."" ,,_ _ "" "._ _ 8
5.5.4 Data inte rpreta tion _.. , " '_.", '" '" 8
5.6 Percentage of the workforce in informal employment " " _ " 8
5.6.1 General _ """ _ " _ 8
5.6.2 Indicator requtrements.. . ,, _... .. 9
5,6.3 Data sources " __ _ "" _ ,,_ _ 9
5.6.4 Data interpretation .._." " "" ,, _ 9
5.7 Average househol d disposable income; _ _ 9
5.7.1 General """" "" "" ""'"9
5.7.2 Indicator requirements __ _ 9
5.7.3 Data sources.... "............... " _. . _.._ , _ , , 10
6 Edu cat io n , " , " , " _ , " ,.., _ ".._ .._10
6.1 Percentage of schools that teach emergency preparedness and disaster risk reduction .. IO
6.1.1 General , " , ", ,.., ," 10
6.1.2 Indicator requirements _._ __ " _ 10
6.1.3 Data sources , 10
6.2 Percentage of populatton trained in emergency preparedness and disaster risk
reducnon., _ _ ""............... ..." _ "" _ ".._ 11
6.2.1 General _ _"._ "...... .. 11
6.2.2 Indicator requirements ' ' ' _._. .. _.._ " '.._'" "' ,, ' _ ,11
6.2.3 Data sources .., _ , _ , , " , 11
6.3 Percentage of eme rgency preparedness publications provlded in alternative languages ,11
6.3.1 General _ _ , , _ 11
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ISO 37 123 :2 0 19 (E)
6.3.2 Indicator requ irements _ .. ..... , _. ._. 11

6.3.3 Data sources., _. ,"___ _ 12
6.4 Educationa l dis ruption ' oo " _ _ ._ ............, _ , 12
6,4.1 General ,, __ ,."" ,." .. , "" ,.."., 12
6.4.2 Indicator requ iremen ts.__ ... ________12
6.4.3 Data sources , _._ " 12
7 Energy,..",_ ............._ , _,,_ ", , _ 13
7.1 Number of different electricity sources providing at least 5 % of total ene rgy
supply capacity , ,.. . ,.._ _ " _ "" , ", 13
7.1.1 General "" " _ ,.., " , "" _ 13
7.1.2 Indicator require ment s ".." ".." ", " , ,." , ", 13
7.1.3 Data sources ., _ ,_ " ".__.. . 13
7.1.4 Data interpretation ", " " " ", " "" ,.,., " "" 14
7.2 Electricity supply ca pacity as a percentage of peak electricity demand , " "" 14
7.2.1 General , _ _ " "." ,._ ", "._ ,., ,." __,, 14
7.2.2 Indicator requtremen ts . _ ,,_ _ " _ _.__ " , ,,__.._._ ,.., __.. 14
7.2.3 Data sources . "" "", _ _."... " "" "" 14
7.3 Percentage of critical facilities served by off- grid ene rgy services "" ", """ 14
7.3.1 General .., ,_ , ,.., _ " _ ,."" ", 14
7.3.2 Indicator requiremeuts.. __ ,,__ ,._ 15
7.3.3 Data sources.., _ _ _ _,.__.._ ..",., _... . , 1S
8 Enviro nment an d cli mate cha nge. "" ,. . ,.,., ", ,._, 16
8.1 Magnitude of urban heat island effects (atmospheric) ._... . "" "" 16
8.1.1 General . .., ,.,.. .. " ,._.._ _ __ "" _..", 16
8.1.2 Ind icator require ments _ ".. , _16
8.1.3 Data so urces., .." ",., , _ ", _ " 16
8.1.4 Data interpretatio n _. .. 16
8.2 Percentage of natural areas within the city that have undergone ecological
evaluation for t heir protecnve serv ices _ "., _.._",... . ",.. __._.._.._",._.._ 17
8.2.1 General . _ _.._..,... . _ "... ..." _ 17
8.2.2 Ind icator requirements ,.", "", "" , ".., ,.,., ", "" 17
8.2.3 Data so urces., _ _.. . 17
8.3 Territory undergoi ng ecosysrem restoranc n as a percentage of total city area, 18
8.3.1 General .."................. . " _ " "..__ "" _ _18
8.3.2 Indicato r requi rements " _ _ """ " " 18
8.3.3 Data so urces.;.._ _ _ _....... . __.._ _.._ .. 18
8.3.4 Data interpreta tion "__ _ 18
8.4 Annual frequency of extreme ra infall events . . _ " 19
8.4.1 General , ".._ , " " " 19
8.4.2 Indicator requ ire men ts " " _ " "._ " _"" 19
8.4.3 Data sou rces , " " ".._ , _ ", 19
8.5 Annual frequency of extreme heat events _ "" 19
8.5.1 General ,_ " , ", , " " 19
8.5.2 Indicator requ tremen ts.c, .. " "" 19
8.5.3 Data sources .. _ " _,, 20
8.6 Annual frequency of extreme cold events .." " "................ . 20
8.6.1 General _ _ " __ " _ __ "" _" 20
8.6.2 Indicat or requtrements.. __ 20
8.6.3 Data sources " _ ""................ . 20
8.7 Annual frequency of flo od events " _ _ _ _ "20
8.7.1 General _ "..__.. . __ " 20
8.7.2 Indicator requirements " _ " _ " " , 20
8.7.3 Data sources , , ", ", , " , ,21
8.8 Percentage of city land area covered by tree canopy " " "." " " 21
8.8.1 General _ , , _ 21
8.8.2 Ind icator requir ements ".,_._.. . ",,_ __ _" 21
8.8.3 Data sources,. " " , , " ,,_ ,21
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ISO 37 123 :20 19 {E)
8.9 Perce ntage of city su rface a rea covered wit h higb-albedo materials contr ibut ing to
the mitigat ion of urban hea t island s . . 21
8.9.1 Genera l" ",,, , " "",........ . "., " 21
8.9.2 Indicator requirements "", ,._ _.,_ "., ,.,., ,.,._ 22
8.9.3 Data sources .. ..., _ ".. . . 22
9 Fina nce """ ,., " ", ", , "" "", , ""., 22
9.1 Annual expenditu re on upgrades and maintenance of city serv ice assets as a
percentage of total city budget ,._ ,_.,.,_ ,.,.._ ,.,., 22
9.1.1 Genera l", " " " ",................. . _ , 22
9.1.2 Indicator requirements ""........ . "" 22
9.1.3 Data so urces ", " , , , ", 23
9.2 Annual expend iture on upgrade s and ma intenance of storm water infrast ructu re
as a percentage of total city budget "" " " "." "" 23
9.2.1 Genera l , , _ , ,, " ",.. .., 23
9.2.2 Indicator requirements " _._ "." _ " __ 23
9.2.3 Data sources , "... . .. ". ,.._ __".,,_.__ ,23
9.3 Annual expenditure allocated to ecosystem resto ration in the dty's terr itory as a
pe rcentage of tota l city budge t , ", ,,, " " , 23
9.3.1 General __ _ _ , _ 23
9.3.2 Indicator requirements " _ ", _.... . 24
9.3.3 Data so urces " 24
9.3.4 Data inte rpretatio n, _..,.. .. __ _ __ ,24
9.4 Annual expend itu re on green and blue infrast ructure as a percen tage of total city
budget "... .. " , 24
9.4.1 Genera l". . , "...... . ,24
9.4.2 Indicator requirements ", _ , , , _ 24
9.4.3 Data sources _... . _ _ _...... . ", _ _ 25
9.4.4 Data interpretation, " _ " ".".. . ,25
9.5 Annual expe nditure on emergency management planning as a percentage of tota l
city budget .. " "" , . ._ " ".... . " 25
9.5.1 Genera l ..,............... . , ,25
9.5.2 Indicator requi rements _, , , 25
9.5.3 Data sources __ _... , _ 25
9.6 Annual expenditure on social and commu nity services as a percen tage of total city
budget " ,,, " ", , 26
9.6.1 Genera l " _ ",_ ",. . " 26
9.6.2 Indicator requtre ments .. . 26
9.6.3 Data sou rces " " "..... . " _ . 26
9.6.4 Data inte rpretation .. _ ""........ . " 26
9.7 Total allocation of disaster reserve funds as a percent age oftota l city budget., .. 26
9.7.1 General ".... . _ _ ".... . 26
9.7.2 Indicator requirements "....... . 27
9.7.3 Data so urces , _ , ", _ , , , 27
9.7.4 Data tnte rp retatton.c, " _ "'" __" " 27
10 Governa nce ". . "............................. . _ 27
10.1 Freque ncy with which disas ter-m anageme nt plans are upda ted "................. ..." 27
10.1.1 Genera l _ _ " _ ",_ ." _.._ .. 27
10.1.2 Ind icator requtre ments .. . _ _._... .. 27
10.1.3 Data so urces "" ,,_ " 27
10.2 Percentage of esse ntial city serv ices covered by a documented con tlnuity plan 28
10.2.1 Genera l _ _._._ _.._ "".......... . __ 28
10.2.2 Indicator requirements ""......... . _ " " 28
10.2.3 Data sources ".."" ", " , , " 28
10.2.4 Data interp retation "................ .. " ,, , , ,28
10.3 Percentage of city electronic data with secure and re mote bark-u p sto rage. . " 29
10.3.1 Genera l . " " ." ", 29
10.3.2 Indicator requirements _" ",,, " "........ ." 29
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10.3.3 Data sources ., ".. .. 29

10.4 Percentage of pubhc meetings dedicated to restuence in the ctty .. . 29
10.4.1 General _ _....... , _. "............... , ,29
10.4.2 Ind icator requirements " ".., "".. .. ",,_ " " 29
10.4.3 Data sources .. , _ ,.".__ 30
10.5 Number of intergovern mental agreemen ts dedicated to plann ing for sh ocks as
percentage of total intergovernmental agreeme nts " " 30
10.5.1 General ,.. .. , " "" "........ , 30
10.5.2 Indicator requirements.. .. .,. . 30
10.5.3 Data sources ".. " " ".. " "" , 30
10.6 Percen tage of essential service provtders that have a documented business
ront muiry plan " " "" " "..".. .. "." "" 31
10.6.1 General _ _ _ . _ 31
10.6.2 Ind icator require ments _ _.._ ._.._.._.._ "._.._ 31
10.6.3 Data sources,,, "" " " 31
10.6.4 Data interpretation , " ".......... .. " , " 31
11 Hea lth ".................. . " " , ,............... .. ,32
11.1 Percen tage of hospitals equipped with back-up electricity supply " """ 32
11.1.1 General " " _ " " 32
11.1.2 Indicator requiremeuts.. . " 32
11.1.3 Data sources _ _ _ _._.._ .." _... . 32
11.2 Percen tage of population with basic health insurance " " 32
11.2.1 Ceneral.. " "..". . _..... .32
11.2.2 Indicator requlrements.. . ", , " " , '" "" 32
11.2.3 Data sources " _ , ,................. . , ,33
11.3 Percentage of popu lation that is fully irnmunized , .. " "" " "" 33
11.3.1 General "".. .. ""... .. ", ", " ".", 33
11.3.2 Ind icato r requirements _ _ ,_ "............... . 33
11.3.3 Data sources ....... .. ,,_ ".._ " _, 33
11.4 Number of infectious disease out breaks per year , ,....... .. 33
11.4.1 General _...... . _ 33
11.4.2 Indicator requ irements " _ "" " 33
11.4.3 Data sources ... " ,, 34
11.4.4 Data interpretatlon.,., . _ ".................. .. " _ " 34
12 Hou si ng _ .. ,34
12.1 Capacity of designa ted emergency shelrers per 100 000 population.c.c., . ", 34
12.1.1 GeneraL 34
12.1.2 Ind icato r requi rements " ,__ __ " __ " _. 34
12.1.3 Data sources, , " ",, , " " ", 34
12.2 Perce ntage of buildings structurally vulnerable to high-r isk hazards ,,, " "" 35
12.2.1 General ,.. " " "................. . _ ,.." 35
12.2.2 Ind icato r require ments " ".. .. " "" 35
12.2.3 Data sources ,.. . , "" , ", " 35
12.3 Perce ntage of resldential buildings not in conformity with hu ilding codes an d
standards ",_ . " ,,_ _ ""................. . " "." 35
12.3.1 General " "................. . 35
12.3.2 Indicator requirements. .. ",,__ .. ".",,_ " 35
12.3.3 Data sources . .. 36
12.4 Percentage of damaged infrastructure that was "built back better" after a dtsaster.,.._ 36
12.4.1 General _ _.._ _ _ 36
12.4.2 Indicator requirements. . _ " 36
12.4.3 Data sources " ." _, "" _ "... .. 37
12.4.4 Data interpre tation ." " " "" " """ 37
12.5 Annual number of residentia i propertles flooded as a percentage of total
restdent tal pru perties in the city " "." " " " " ",,, 37
12.5.1 General _" " __ "" _,..__ , "" __ 37
12.5.2 Ind icator require ments " " ",_ . 38
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12.5.3 Data sources ..""""" "_.,, ,.._.. .. " " 38

12.6 Percentage ofresidential properttes located in high-r isk zones . .. , 38
12.6.1 General , ,," " ",.......... . , " 38
12.6.2 Indicator requirement s ""................ .. " 38
12.6.3 Data sources .. . _.. . . 38
13 Pop ula tio n a nd soda l con d it io ns "" _ " " 39
13.1 Vulnerable population as a perce ntage of city po pulation , "...... .. 39
13.1.1 Genera l" ,.. .. " ,.. .. " . 39
13.1.2 Indicator requirements "" "" " .." 39
13.1.3 Data sources" " " ".......... .. 39
13.1.4 Data inte rpretatio n " "" " " ", " "" " "" 39
13.2 Percentage of populat ion enrolled in social ass istance prog rammes -c-c-c- ." _ 40
13.2.1 Genera l , , ", ", " "." , ".., 40
13.2.2 Indicator requirements " ," "" " 40
13.2.3 Data sources ....... ,................ .. ,.... .., 40
13.3 Percentage ofpopulation at high risk from natura l hazards , 40
13.3,1 Genera l , " " ", " , " 40
13.3.2 Indicator requirements ", ," " " , 40
13.3.3 Data sources ....... .. 41
13.4 Pe rcentage ofneighbourhoods with regular and open neighbour hood associat ion
meetings __ " _.." _ _".._ _ , _..",,_ .. 4 1
13.4.1 Genera l" ,.. ,................. .. _ 41
13.4.2 Indicator requirements """ _.. .. ,.." 41
13.4.3 Data sources . ..A l
13.5 Annual percentage of the city popu latio n dir ectly affected by natural hazards "" " 41
13.5.1 Genera l ", ", , , , 41
13.5.2 Indicator requtrements .. .. .. 42
13.5.3 Data sou rces .........,,"..... ...A2
14 Recrea ti on . .........."".".... 42
15 Sa fety ," _ _ " _ "..,," "._ "" _. 42
15.1 Percentage of city popu latio n covered by multi-ha zard ea rly warnin g syste m " " 42
15.1.1 Oeneral, .. "" "..... ", " 42
15.1.2 Indicator requtre ments .. . -o • • • • • • • • •42
15.1.3 Data so urces ,..,," ........_........ .. 43
15.2 Pe rcentage of emerge ncy responders who have received d isaster response training " .43
15.2.1 Genera l ".. .. 43
15.2,2 Indicator requiremen ts "." " "" 43
15.2.3 Data sou rces " " "" "" " " " "" " 43
15.3 Percentage of local hazard warnings issued by national agencies an nually t hat are
received in a timely fashion by the ctry "" "." " " 43
15.3.1 Genera l " _.. ," ,," _ .." " _ "" _ _"" " __.." _ 43
15.3.2 Indicator requirements _._ _ " ", " .44
15.3.3 Data sourceL ..... .. _ _.._...... ." _ ,44
15.4 Number of hospital beds in the city des troye d or da maged by natu ral hazards per
100 000 populatlon,.. . ".."... . 44
15.4.1 Genera l "." _."," "" " "" " " " 44
15.4.2 Indicator requi rem ents ", ,.................................... , 44
15.4.3 Data sources " __ "'" , " __" , ,45
16 Solid wa ste ".._ " "._ _"". .. ".." _ " .45
16.1 Number ofactive and temporary waste managemen t sites available for debris and
r ubble per square kilomet re .e.L, .. _ , 45
16.1.1 cene rat.. . .4 5
16.1.2 Indicator requiremen ts "" ,," _" ,,__ ,," _ ".._ ...45
16.1.3 Data sources , , , , 45
17 Spo rt a nd cu lt ure _ . ........... ."..... " 45

""
ISO 37123:2 0 19(E)
18 Te leco m m unica tio n.... ", 46

18.1 Perce ntage of emergency respcnders in the city equipped with specialized
communlcatton technologies ab le to operate reliably durin g a disaste r even t ., "" 46
18.1.1 General ,.._ ", ,... .. " , 46
18.1.2 Indicator requ iremen ts , _... . 46
18.1.3 Dara sources , " __ . ", " ,.. , 46
19 Tr a nsportati on " __ , ".__ _ _ " _..47
19.1 Number of evacuancn routes available per 100 000 popula tion "" 47
19.1.1 General , _ ", " " ", 47
19.1.2 Ind icator requirement s " " " ", " _ "47
19.1.3 Data sources , , " ", , , " " ,47
20 Urba n/ loca l ag r icu lt ure a nd food sec u r ity . . . ", " 47
20.1 Percentage of city population that can be served by city food reserves for 72 hours
in an eme rgency ", , "........... . "" ", 47
20.1.1 General .................. . _ _ ..47
20.1.2 Indicator requirements.. . 47
20.1.3 Data sources," _..... ..." "_ "" ""..... .." 48
20.2 Percentage of the ctty's population living within one kilometre of a grocery store " 48
20.2.1 Genera L _.._ _ __.._ .._ _ _ _._ _ _..... .. .._ .._.._._._ ,48
20.2.2 Indicator requirement s.e. . 48
20.2.3 Data sources ....... . " "", """ "" "" " "" "" 48
21 Urba n pla n ning _ , ,............ .. ,4 9
21.1 Perce ntage of city area covered by publlcly available hazard maps 49
21.1.1 General " " _ _ "" _..__ 49
21.1.2 Ind icator require ment s "" ""." "................. . " """ "49
21.1.3 Data sources _ ".._ "" _.... . " " 49
21.2 Pervi ous land are as and public space and paveme nt built with poruus, draintng
materials as a percen tage of city land area , "" " " _, " " ,49
21.2.1 General "" " " " _... .. "" "" 49
21.2.2 Indicator requirements _ "._ ." _ 49
21.2.3 Data sources , ".., ", _ " " ,50
21.2.4 Data interpretation..., . "",_._ ... , " "" 50
21.3 Perce ntage of city land are a in high-risk zones whe re risk-reduction measures
have been implemented " _ "_._ 51
21.3.1 General , , ", " "...... . "....... . 51
21.3.2 Indicator requ iremen ts "." ".". . "... " "" 51
21.3.3 Data sources," "" , ", ", ,." " " Sl
21.4 Percentage of city depa rtmen ts and ut ility ser vices that cond uct risk assessment
in their planning and investment " "" "................. " 51
21.4.1 General . , ". . , " , 51
21.4.2 Ind icator requirements , _...... .." __ 52
21.4.3 Data sources , , ,................. . _ ,52
21.5 Annua l nu mber of cr-itica! lnfrastructures flooded as a percen tage of critica l
infrastruct ure in the ctty., ... .."."." " " " 52
21.5.1 General . "," " 52
21.5.2 Ind icator require ments " " " " """ " """ 52
21.5.3 Data so urces ".._ " ""." ""." ,, _ " ",.. " 53
21.6 Annual expenditure on water retent ion measures as a percentage of city
preventton measures budget , "" " ,, _ "" " 53
21.6.1 Genera L .. . " _.. . _ _ 53
21.6.2 Indicator requ ire ments. " "" ".................. .. "........ .. 53
21.6.3 Data requireme nts ,' ,_ ,........... . ".., " 53
22 Wa stewat er "_ ", _ " "" , "_........... . ,, 53
23 Water " , ", ", , , ", " _ 53
23.1 Number of d ifferent sources providing at leas t S % of total water supply capacity,.." 53
23.1.1 General " _ ".._ "_ " 53
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23.1.2 Indicator require ments .. .. " , 54

23. 1.3 Data sources . " _ 54
23. 1.4 Data interpretation.._ _ "" _........ . _ 54
23.2 Percentage of city population that can be supplied with drinking water by
alternative methods for 72 hcurs. . _ " 54
23.2 .1 General., . __.,_ ,................... , , _.. . 54
23.2.2 Indicator requirements 54
23.2.3 Data sources.c..; .. " 55
24 Re po r ting a nd reco r d ma inte na nce "" _ _ ".,_ " 55
Annex A (informative) Typology of city hazard s . "" " " " " 56
Annex B (inform ative) Map ping ISO 3712 3 indicat ors to the r isk-managemen t p rocess " 57
Anne" e (informative ) Mapp ing ISO 37 123 in dicators to th e di sa st er-managem en t prucess 60
Anne" D (informative) UN Sustainable Develop men t Goa ls (SDGs) a nd t he Sendai
Fra mewo r k for Disa st er Risk Red uction "" " " 62
Anne" E (informative ) Ma pp ing o f ISO 3 7 123 ind ica tors to ISO 3 7 10 1 iss ues a nd purposes 74
Bibliog rap hy , ", , , _, " 82
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ISO 371 23 :2 0 19 (E)
Poreword
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isn/foreword ht ml.
This document was prepared by Technical Commit tee ISO/ TC 268, Sustainable cities and communities.
Any feedback or ques t ions on this docume nt shou ld be d irected to the user's nat iona l sta ndards body. A
complete listing of these bodies can be found at www.isoorg/members html.
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ISO 37 1 23 :2019{E)
Introduction
Cities need ind icato rs to est ablish t heir base line, and measure and evaluate t heir per formance.
However, exist ing indicators are ofte n not st andardized, consisten t or compa rable over t ime or across
cit ies. To address t hese cha llenges, a new series of Inter nat ional Sta ndards is being developed to
provfde standardized ind icators t hat ena ble a uniform approach to what is measured, and how th at
meas urement is lo be under ta ken.
The first standard in this series, ISO 37120, has qulckly become t he intern at ional refere nce point
for sus ta inab le city indicators. While ISO 37120 contai ns a number of indicat ors of re leva nce to a
ctt y's resnte nce pla nni ng and assess ment, t he need for addi tional indicators for resilien t cit ies has
been identified, ref lected in t his docu ment, as has t he nee d for additi onal ind icators for sma rt cities,
developed in ISO 371 22.
A res ilient city is able to prepare for, reco ver fro m a nd adap t to shocks and stresses. Cit ies are
incr easin gly confronted by shocks, including extre me nat ural or human -made events which res ult in
loss of life a nd injury, mat erial, economtc. a nd/or environ mental losses a nd impacts. These shocks can
include but are not limited to floods , earthquakes, hurricanes, wildfires, volcanic eru ptions. pandemlcs .
chemical spilis an d explosions, ter ror ism, power out ages. financia l crises, cyber-attacks a nd conflict s. A
res tlient city is a lso ab le to man age a nd mit igate ongoing human a nd natu ral stresses in a city relat ing
t o environmen tal degradation (e.g. poor ai r and water quali ty), social inequallty (e.g. chronic pover ty
a nd housing shortages) and economic instability (e.g. rapid inflation and persistent unemployment]
t hat cause persiste nt negat ive impacts in a city.
A ctty's preparedness can be charactenzed by developing a detailed unders ta nding of th e risks to
t he city, by taking ac tion to red uce vulnerabilit y and expos ure, and by enhan cing th e aware ness and
participation of individuals, househo lds an d business es.
A reslllent city is ab le to recover from shocks and stresses in a t imely and efficient ma nner, w ith
a focus on ens ur ing th e cont inuity or ra pid restorati on of city serv ices such as electricity, water,
telecom municat ions, waste manageme nt, sar ut ation, food distri bution, fina ncial services and access to
emergency ser vices.
A res ilien t city is a lso a city that understands the necessity to adapt its sys tems and processes to ens ure
that t hey are as robust as possib le in t he face of shoc ks and stresses. build ing back better following
ext reme eve nts, w hile focusing on th e goa l of rest orin g and ens ur ing long-ter m pros per ity.
Resilience is bot h a core component a nd an esse nt ial enabler of sust ainable develo pment . This
doc ument is focused on resilie nce meas urement as a major contri but ion to th e sus ta inability of a city.
The structure of t he family of cit y indicators standards for sus ta inable cit ies an d commu nities reflects
this relat ionshi p between sust ain able develo pment, resilient developme nt and smart deve lopment (see
Ei'u"uj
Progress a nd t ran sfor mati on towards sustainable deve lopment thro ugh maintaining an d improving
city se rvices a nd qua lity oflife in t he face of shocks and stresses is a core component ot a res tlient city.
This document is t herefore intended t o be implemented in conjunc tion w it h ISO 3712 0.

ISO 37123:2 0 19(E)
Figu r e 1 - Sust a ina ble ci t ies a nd com mun it ies - Rela t ions bips w it bin the fa mil y of city
indicato rs sta nd a r ds
The indica tors in this document have been selected to make reporting as simple and lnexpensive as
possible. and therefore reflect an initial platform for repor t ing. The indicators have been developed to
help cities:
a) prepa re for, recover from and adapt to shocks an d stresses:
b) learn from one another by allowing comparison across a wide range of performance measu res, and
by sharing good precttces.
The indicators in this documen t can be used to track and moni tor progress towards a restltent city,
t hrough t he developmen t of a city resutence strategy or when applying a city management system
such as ISO 37101. While the indicators are structured around ISO themes that correspond to different
sec tors and services provided by cities, it is noted that the indicators can also be organized according to
t he r isk management process (An nex B), the disas te r managemen t process (Annex CJ, t he Sust ain able
Development Goals and the Sendai Framework for Disaster Risk Reduction (Annex D) and the ISO 37101
issues and pu rposes (Annex EJ. Furthermore, th e typclogies of hazards (Annex A) can assist cities in
identifying t he pctential hazards tha t th ey face, which is relevant to many of t he indicators contained in
t his document. lt is also provfded as a guide for helping identify peer cities facing similar hazards.
This documen t will su pport any and all global agreements that support sustainability and resfuence.
Agreements currently in place include, but are not limited to: the Sendai Framework for Disa ste r Risk
Re d u c tio nlščl, t he New Urban Agenda, the 2030 Agenda [i.e. th e Uni te d Natio ns Sust ainabl e Development
Goalsilli) and t he Pa r is Agreeme nt.
A city which conforms to this documen t does so in regard to measurement of indicato rs for city
resthence in conformity wit h the defini tions and methodologies as set out in this documen t, and may
only claim conform ity to that effect. This document does not provide a value judgement, t hreshold or
target numerical value for the ind icators, therefore conformi ty with this document does not confer a
status in th is rega rd.
lt is acknowledged that cities may not have direct influence or control over factors governing some
of t hese ind icators, but th e re porting is important for meaningful comparison and provtdes a general
indicati on of resute nce.
ln t his document, t he following verbal fo rms are used:
- "shall" Indlcares a requirement;
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ISO 37 123:2019{E)
"should" tndtc eres a re commendation:
"r uay" indicates a pe rm ission ;
"can" indicates a possibili ty or a cap abilit y.
T he t erm in ology used w ith in th is documen t is out lined in the Unite d Nati on s Gen eral Asse mbly
(UNGA) Term inology Docu ment, ava ilab le at htt ps ·I/w w w.prevent ionweb.netlfjles/ S0683
oje wgreporten glis h pdf
0:0 ISO 2019 - All rights reserved XIll

EES Fe ETERS
BPE pI SP REA
I NTERNATI ONAL STANDARD ISO 37123:2019 {E)
Sustainable cities and communities - Indicators for

r esilient citi es
1 Sco pe
This document defi nes a nd esta blishes defin itions a nd met hodclog ies for a set cttncrcarors on resthe nce
in cities.
Th is docu ment is applicable to any city, municipa lity or local govern ment that underta kes to measu re
its perfor mance in a com pa rable a nd verif iab le manne r, irrespective of size or location, Main tai ning.
en ha ncing and acce lerating pr ogress towards imp roved city serv ices an d q uality of life is funda menta l
t o t he defin it ion of a res tlte nt city, so this doc ument is intended to be im plemente d in conjunct ion w it h
ISO 37120.
Th is doc ument follows the princi ples set out in ISO 37101, a nd can be used in conju nction with t his a nd
ot her st rateg ic frameworks,
2 No r m at i ve r eferen ces
The following docu ments a re referred to in t he text in such a way th at some or all of their content
constit utes requirements of thi s doc ument. For dated references, only t he edition cited applies. For
undated references. the late st editio n oft he refcrcnced document (includ ing any ame ndments) applies.
ISO 37101,Sustainabledevelopment ill communities - Management system for sustainable development-
Requirements with gUida nce for use
ISO 37 120, Sust ainable cities and communities - tnaicators for city services ond quality oflife
3 Terms a n d d efinitions
For th e purposes of t his doc ume nt, the terms a nd defi n itio ns given in ISO 37101 and ISO 371 20 and t he
following apply.
ISO an d IEC mai nt ain ter minologica l data bases for use in standardization at t he following addresses:
I,
; ISO Online browsing platfor m: avai lable at https:l!ww w.iso.org lo bp
, IEC Elect ropedia- ava ilable at http'l!ww welect roped ja,or g/
3.1
cr iti ca l infras t r uctu r e
physical str uct ur es, facilities, net works a nd ot her assets wh ich provide servi ces t hat are essent ial to
the soci al a nd eco nomic functio ning of a comm unit y or soci ety
Note I to ent ry: Examples of critical infrastructure can include, but are not limited to, power generation,
transmission and distrihution, water t reatment. distribution and drai nage, wastewat er and sto rm water
infrastructure, trans portation, gas supply and distribution. telecommunications infrastructure. educational
facilities, hospitals and other health facil ities.
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ISO 371 23 :2 0 19 (E)
3 .2
d is a s te r
serious disruption to a city or commu n ity due to h azardous events interacting with co nditions of
ex p os u re, v ulne ra bility a nd capacity, le a d ing to hum an , ma te ri a l, e con omic and/or e nvi ro n me n ta l
los ses a nd imp acts
Note l to entry: Disasters ca n be frequent or lnfrequent, oependtng on the probabi lity of occ ur rence and the
return period a f the relevant hazard. A slow-onset disaster is one that emerges gra dually over time, for example
through drought, desertification, sea level rise, subsidence or epidemic disease. A sud den-onsee disaster is
one t riggere d by a hazardous event that ernerges quickly or unexpec tedly. often associated with earthquakes.
volcanic e r upnons. flash floods, chemical explosions, critical inIras truct II re failures or transport accidents.
3.3
haza r d
phenomeno n. hu ma n activi ty or process that can cause loss of life, i njury or other heal th impacts,
propcrty d amage, social and econ o mic disruption or enviro nment a l d egra d a tion
Note 1 to ent ry: Hazards include biological, envi ronmental, geologicaJ, hyd ro-meteorological and technological
processes and phenomena. Biological hazards include pathogenic microorganisms, toxins and bioactive
substances (e.g. hacteria, viru ses, paras ites, venornous wildlife and insect s, poisonous plants, mosqu itoes
carrying disease-causing agen ts). Environmen tal hazards can be chemical. natural. radlcloglcal or biological,
and a re created hy environmental degradation, phys ical or chemical pollu tion in the air, water and soil. However,
many of the processes and phenomena that fall into this category can be "drivers" of hazard and risk ra ther tha n
hazards themselves (e.g. so il degrada tion, defores tation. hiod iversity loss, sea level rise). With respect to drink ing
water, 'hazard' can be unde rstood as a micrcbicloglcal. chemical, physic al or radiological agent that causes harm
to human health. Geological or geophysical haza rds orig inate from internal earth processes (e.g. earthquakes,
volcanic activity, landslides, rockslldes, mud flows). Hydro-meteorological hazards are of atmospheric,
hydrological or ocea nogr aph ic origin te.s. cyclenes. typhcons. hu rrtcanes, floods . drough t. heatwaves, cold speus.
coastal storm surges). Hydro-mereorologlcal conditions can also be a factor in other hazards suc h as landslides,
wild land flr es and epidemics. Technological hazards originate from industrial or technological conditions.
dangerous p-ocedu res. infrast ructure failures or specific hu ma n acuvmes (e.g. industria l pollution, nuclear
radiation, toxic waste. dam failures. transport accidents. factory explosions, fires, chemical spilIs).
3.4
haza r d m a p
map d ev e loped to illununat e a reas that are a ffecte d or vulnerable to a particula r hazard te.s.
e art hq uakes, landslides, rocks lides)
3.'
d ri n k in g wa ter
w a ter intended for h u man co nsu mp tion
Note l to entry: The term potable water is used instead of dri nking water in ISO 37120 because this document
was published befo re ISO 245 13. Both terms can be u,ed interchangeably bot potable water is dep recated
accord ing to ISO 24513.
[SOURC E: ISO 24513:2019,3.2.2.1, mo d ified - Not e 1 to e ntry replaced.]

3.•
re sute nce
a daptive cap ac ity of a n orga n ization in a co mp lex an d cha nging envi ro n me nt
Note l to en try: The Intergovern mental Panel on Climate Change (I PCC) defi nes resllteuce as "the ability of a
system and its component parts to anticipate, absorb, accommodate, or recover from the effects of a hazardous
event in a timely and efficient manner. including th rough e ns uring the preservatton. restoranon. or imp rovement
of its essential basic struct ures and funct ions: llll
Note 2 to e nt ry: Reslbence is the ability oran organization to reslst being affected by an event or the ability to
return to an acceptable level of performance in a n accep ta ble period of ti me a fter being affected by an eve nt.
Note 3 to entry, Re si1ience is the capability of a sys tem to maintain its functions and structure in the face of
inte rnal and external change and to degrade graccfully when this is nece'sary.
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ISO 37 1 23 :2019{E)
(SOURCE: ISO Guide 73:2 009, 3.8.1.7, modified - Notes 1. 2 a nd 3 to e ntry have be e n a dded]
3.7
resntenr cu y
city able lo prepare for, recover from and adapt to shocks and stresses
Note I to entry: A resthent city can resist, absorb, accommodate, adapt to, transform and recover from the effects
of disasters and shocks in a timely and efficient manner, includ ing through the preservatfon and restorauc n
of es-ential basic structures and services in a sustainable way, and through risk-management practices. It
involves stakeholders and especially citizens in disaster risk reduction tlHOUgh co-creation proc esses: red uces
vulnerahility a nd exposu re to natural and human-made disasters; and increases its capacity to respond to
disasters, shocks and other unforeseen chrontc stresses through enhanced preparedness.
Note 2 to entry: A reSilient city is stil[ ahIl' to thrtve regardless of the hazards, shocks and stresses it faces. lt has
a focus on lesson learning, continuous improvement and building back better after disasters ,
3.8
s ho c k
na tu ral o r hu m a n-ma d e event t hat causes a di sa s ter
EXAM PLE Flood. earthquake, volcanic eruptton. hur rtcane. wildftre. pandemic. chemical spi li or explosion.
te rrorism, power outage, financial crisis, cyber-attack and conflict.
3.'
s tress
underly ing h u ma n and nat ural pressure o r tension that causes pe rsi s te nt negative impacts in a
ctty relating 10 environmental de g ra d at io n (e.g. po or air and w ater qu ality), social lnequality (e.g.
chronic poverty and housing shortages] and eco nom ic ins ta b ility {e.g. ra pid infla tion and persistent
unemploy ment]
3.10
v u ln e ra b il ity
suscep t ibility o f ind ivid uals, housebolds, businesses, assets or systems in a c ity to the im pa ct s of
hazards, as determined by physical, socia l, economic and environmental factors, processes and
conditions
3.11
r isk
effect of uncer-tainty on obje c tives
Note 1 to entry: An effect is a deviation from the expected - positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to understanding or
knowledge of an event, its consequence or likelihoo d.
Note 3 to entry: Risk is often charactertzed by reference to poten ttal "events " (as defined in ISO Guide 73:2009.
3.5.1.3) and "consequences" (as defined in ISO Guide 73:2009, 3.6.1.3J, or a combination of these ,
Note 4 to entry: Risk is oft e n expressed in t e rms of a combination of the consequences of an event (including
changes in crrcumstancesj and the associated "hkellhood" (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.
[SOURCE: ISO 371 00:2016, 3.4.12)
3 .12
h igh -r is k ha z ard
haxard for which t he re is a likelihood of ext reme e ve nt(s) b ased on haz ard ma ps c reated by t he c it y that
could significantly a ffe ct many properties in the city and/or have a major impact on the city
4 City indicators
Th is documen t contai ns indica tors designed to ass ist cities in prepa ring for, recovering from and
a dapting to shocks a nd stresses.
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ISO 37123:2 0 19(E)
To reduce vul nerability to shocks and stresses. these indica tors will support cit ies in engaging all
sectors, stakeholders an d populattons: apply couaborettve leadership models and methods; work across
dlscipllnes and city systems; and use data information and appro priate technologies. The indicators
ca n improve resilience in cities by promoting and enabling inclusive and colla borative approaches
to governance at all levels (neighbourhood, district, city, metro politan area, region, state/province.
country). This involves long-term risk managemen t of critical networks and their rnrerecrtons and
potential fa ilures.
This document shall be implemented in conjunction with ISO 37120. The ind icators are classified into
t hernes according to the different sectors and services provided by a city, in alignmen t with ISO 37120.
The classification st ruc tu re is use d solely to dennte t he services and area of application of each type of
indicator when reported on by a city. This classification has no hierarchical significance and is organized
alphabetically according to themes. All indica tors shall be compi1ed and reported on an annual basis.
ln some cases, it is difficult to define simple, quant itative metrics to measure t he performance of
sys tems and processes t hat ar e in place for managing resilie nce at the city level. However, it has been
agreed that these systems and processes are core components of city restltence. and thus warrant
inclusion in the document. Some indicators are thus defined so as to reflect the minimum characteristics
or performance req uirements for these systems and prucesses. which ca n t hen be objectively verifie d.
lt is important to review the results of mult iple types of ind icators across themes; to focus on a single
indicato r can lead to a dis to rted or incomplete conclusion. Elemen ts of aspiration shall also be ta ken into
consideration in the analysis. Furthermore, it is also importan t to acknowledge potentlal antagonisnc
effects of the outcome of particular ind icators, either positive or negat ive, when analysing results.
For da ta interpretation pur poses. cities shall ta ke into consideration contextual ana lysis when
inte rpret ing resul ts. The local institutional env ironment may affect the capacity to apply indica tors.
Furt her more, it is importa nt also to note that e ach city will face a uniq ue se t of shoc ks an d srresses. as
well as having a unique se t of assets and resources to manage and address these shocks and stresses.
ln this con te xt, it is important that cautron is taken in applying t hese indicators to make comp arison
be tween cit ies to ensure a full unders tan ding of t hese re levan t con rex tual factors, including, for
example , risk profiles. Some aspects of resthence may also be t he responsibility of t he pr-ivate sector,
other levels of government or individuals themselves.
5 Eco n o my
5.1 Historical disa ster losses as a percentage of city product
5.1. 1 Gene ra l
Those implementing this documen t should repor t on t his indica tor in accordance w ith the followi ng
req uirements.
NOTE 1 Historicallosses reflect direct economiclosses [in monetary terms) of disasters.
NOTE 2 This indicator reflects the "Economy and sustainable production and consumption" issue as defined
in ISO 37101. lt can allow an evaluation of the contribution to the "ResiliencI.'· purpose of the city as defined in
ISO 37101.
5. 1.2 Indicator req uirements

Histor ical dis aster losses as a percentage of city product shall bc calcul ated as t he direct econ omic
losses from disas te r{s) w ithin the city sum rned over a period offive years (numerator) divide d by th e
total city p rod uct summed over t he same time period [de no nunator]. The result shall be mu ltiplied by
100 and expressed as btstc nc a l d isas ter losses as a percent age of city product.
City product can be obtained from ISO 37120:2018, 5.9.3.
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ISO 37 123:2019 {E)
mrect eccn cmtc losses shall refer to losses (in monetary ter ms) t hat res ult from d isasters. Such
losses are associated with damage or oesrrucnon to physical, socrat and crtttca! infrastructure within
the ctry's ad minis trative boundary (even if not under the ctty's jurisdiction). Physica l infras truc ture
refers to the bui lt struct ures, systems a nd assets requi re d for a cn y's eco nomy to function, including
tra nspor ta tion net works, telecom muntca t tcn services, energy grids, sewerage a nd was te disposal
systems, water su pplies, cny bu ildings and facilltles . and housing. Social infrastructure is an important
subser of physic al infrastr uct ur e and includes structures t hat accommodate social services, suc h as
scho ols, universit ies, hospitals and pnso ns. crtncat infras truct ure refers to sys tems, services or assets
[physical or virtual) that are vital for t he welfare of society (see .3.,1).
5.1.3 Data suurces

The data for t his indicator should be soureed from da mage and economtc loss assessmen ts prepared
after disasters. Data may also be available from insurance indust ry sources.
5.2 Average a nn ual di sa ster loss as a percentage of city product
5.2.1 General
Those implementing this document shou ld re port on t his ind icator in accordance with t he following
req uirements.
NOTE1 Historical loss data does not provide a full picture of the potential economic losses that a city faces
from disasters. Potentlal economic losses can only be appropriately assessed through modelling of potential
future events (catastrophe modelhng). wbich considers major hazards and their likelihood of occurrence, the
vulnerabllity of the city to damage from the hazard and the economic consequence of this damage. Average
annual loss is calculated from a large number of modelled scenartcs considering Ihese factors. Average annual
loss is a widely used parameter in quantitative risk assessment and management, and allows estimation of the
benefits of investing in risk reduclion.
NOTE2 This indicator reflects the "Economy and sustainable production and consumption" issue as defined
in ISO 37101. II can allow an evaluation of the ccntr tbution to the "Restllence" purpose of the city as defined in
ISO 37101.
5.2.2 Indicator r eq uire me nts
Average annual disaster loss as a percentage of city product sha ll be calculated as t he average
direc t economic losses from disa ster(s) estimated from city-Wide catastrophe modelling sce nanos
[nu merator] divide d by th e tot al city prodec t (denom inator). The result shall be mu ltiplied by 100 and
expressed as average a nnual d isas ter loss as a percentage of city pro duct.
Dir-ect eco nomic losses shall refer to losses (in monetary ter ms) th at res ult fro m d isas ters. Such
losses are associated wit h damage or destruction to physic al. social and critica l infrastructure wit hin
t he ctty 's adminis trative bounda ry (eve n if not under the city's jurisdict ion). Phys ical infras truc ture
refers to t he bu ilt str uctures, systems a nd assets req uire d for a city's eco nomy to functio n, includ ing
tra nspor ta tion networks, telecom munica tio n services, energy gr tds. sewerage a nd waste disposal
systems. water su pplies, city buildings and facilities, and housing. Social infrastruc ture is an important
s ubset of phys ical infrast ructu re a nd includes structures t hat accommodate social services, such as
schools, univers ities, hospi ta ls and pnso ns. Critical infras truc t ure refers to sys te ms, serv ices or assets
(physical or virtual) t hat are vital for t he welfare of society (see .3..1).
5.2.3 Data sources

Catastrophe modelling is a complex modelling activity typically undertaken by specialist risk consulting
an d advisory firms. Ins ur ance companies also undertake cat astrophe modelling.
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ISO 371 23 :2 0 19 (E)
5.2.4 Da ta interp re tation

Over time, average annual loss data can be used to quan tify t he expected be nefits of tnvestt ng in
disas ter rtsk-reducnon measures.
5.3 Percentage o f properttes w it h ins ura nce cove ra ge for high -ris k haza rds
5.3.1 Gene ra l
Those implementing this documen t should repor t on t his indica tor in accor dance with the following
req uirements.
NOTE 1 Widespread insurance coverage within cit ies represents a crucial component of resthe nce due to
the critical role that insurance plays in a city to rapidly recover from shocks and srresses. Insurance improves
economicand fiscaloutcornes through several channels. Before a disaster strikes, the pricing of Insurance gives
policyholders Ince nt ives to reduce their exposu res through risk m itigation measures. ln the aftermath ofdisaster,
insurance transfers the fiscal burden away from taxpayers onto the private sector and into capital markets. lt
also limits financial conragtcn by restoring supply chains and stalled business operations faster,while providing
needed liquidity and certain ty in business and financial planning.
NOTE 2 This indicator reflects the "Li ving together, interdependence and nunuattry " as defined in ISO 37101.
lt can allow an evaluation of the contribution to the "Resllience" purpose ot the city as defined in ISO 37101.
5.3.2 Ind icator req ui remen ts

The percentage of properttes wit h insu rance coverage for high-nsk hazards shall be calculated as the
total num ber of properties (residentiai and non- resldenttal] within t he city with insurance coverage for
high-r isk haza rds affecti ng the city (numerator) divided by th e tota l number of propert tes [ househclds
and bus inesses) in t he city (denominator). The result sha ll be multi plied by 100 and expressed as the
percentage of prope rt ies wit h ins urance coverage for high-r isk hazar ds.
Resident ia i pro perties shall refer to dwellings (or structures) classi fied for restde nnat use. Examples of
res tde ntial pro pert ies should include, but are not limi ted to, single-family dwellings, mobile dwellings,
semi-detached dwellings, row hcuses. condominiums and apa rt ment build ings.
Non-resi dential properties sha ll refer to struct ures classi fied for non-restdcnttal use. Examples of non-
residenti aI pr oper ties shou ld include. but are not limited to, office buildings/private business buildings,
hotel s, restaurants, gove r nment buildings, institutio nal buildi ngs (e.g. ed ucational and health facilities),
factories and other special exempt propernes te.a. non-commerc ial re creationa l spaces, places of
wors hip, funer al homes and cemeteries].
Where possible. insu ra nce coverage dat a for each sector (i-e. resrce nnal and non-residential] and the
haza rds being insured agains t should be re ported and listed in tables.
For t he purposes ofthis indicator. high-risk hazards shall refer to haza rds for wh ich there is a likelihood
of extreme event js] based on haaard maps created by th e city t hat could significa ntly affect many
prc per ties in th e city and/or have a major impact on t he city.
This ind icator covers pro perty insuran ce and excludes personal or life coverage. Insura nce may come
fro m multi ple public or pnvat e provider-s.
5.3.3 Da ta so urces
Aggregate insurance data should be sourced from pubhc and pr-ivat e insurance entities and/ or
insurance industryassociations.
5.3.4 Da ta interpre tation

lt should be noted t hat not all resident iai and non-resident iai properties in a city may require ins urance
for all high-risk haza rd s, for example if t hey are located outs ide a flood zone (given th at pt-ope r mappi ng

ISO 37 1 23 :2019{E)
a nd identi ficat ion of flood zo nes ex ists). T he a fforda bility of insu ra nce will also be a major in flue nce on
uptak e of insu ra nce wi t hi n t he city for reslde ntla l and ucn-res tde ntta l propert tes. Two key elem ents
w he n considering insurance cove rage for restnon ce a re t he amo unt of damage sust ained and t he speed
of recovery.
5.4 Pe rcentage of to ta l insured va lue to total va lue at risk with in the city
5.4.1 Ge ner al
Th ose imple me nt ing th is doc ume nt sh ould report on this Indica to r in acco rda nce w ith t he followi ng
requi rements .
NOTE I An aggregate assessment of insurance levels relative to the value at risk from hlgh- rtsk hazards helps
to reve al poteotial inst ances of uoderiosuraoce. It also helps to educate the commuo ity, incentivise action to
mitigate risks and prepare for disasters. and enhance city risk analysis and managemen t prccesses.
NOTE 2 This indicator reflects the "Economy and sus tainable product ion and consumption" issue as defined
in ISO 3710 1. It can allow an evaluation of the contr ibution to the "Restllence" purpose of the city as defined in
ISO 3710 1.
5.4.2 In d icator req uire me nts
T he percen tage of tota l ins ured val ue to total val ue at risk w ithin t he cit y sh all be ca lculated as t he
t ota l ins ured val ue of all residentia l an d non-reslde ntla l pro perties wi th in th e city (nume rato r) d ivided
by t he tot al va lue of all residentiai and non -resi dent iaI proper ties in the city [denominator]. Th e res ult
shall be mu lt iplie d by 100 a nd expressed as t he perce nt age of tota l insured val ue to total va lue at r isk
w ith in the city.
Resldent ia l prop er ttes sha ll refer to dwelli ngs (or st r uctu res) cla ssified for resldentla l use. Exarnples of
res ide nt lal prcperues should includ e, but are no t limi ted to, single-fam ily dwe lli ngs, mob ile dwellings,
serni-det ached dw ellings, row hou ses, condo min iums and apa rtme nt build ings .
Nou-resident sa ! propernes shall refer to str uct ures classified for ncn-residenna l use. Exarnples of non-
reside ntia l properttes should include, but are no t limited to, office buikilngs/pnvate business butldtngs.
hotel s. restaura nts. governme nt buildings. insti tut iona l bu ild ings (e.g. educatio nal a nd health facilit ies),
tactor tes a nd other special exempt properties [e.g. non-com merc ial recrea t iona l s pa ces, places of wor ship,
funeral ho mes and ceme tenes). Wh er e possible. insurance coverage da ta for each sector (Le. resldenrial
a nd non-reside nt iai) and the haza rds being insu red against should be reported and listed in tab les.
5.4.3 Data so u rces
Aggr egate insurance data should be sou reed from public a nd pr ivat e insurance entit ies a nd/or
insu r ance indust ry assoc iat ions.
5.4.4 Data in te r pr eta ti on
lt should be no ted tha t no t a ll p rc pe r ties in a city may require insu rance for all hazards [e.g. if t hey a re
located o uts ide a flood zo ne). T he affo rda bility of in suran ce w ill al so he a major influe nce on the up take
a nd level of insurance w it hin t he city.

ISO 371 23 :2 0 19 (E)
5 .5 Em ploy m e n t co n ce n t ra t io n
5.5.1 Gen eral
T hose im pleme nting this documen t should re po r t o n this ind icator in accorda nce w it h t he following
req ui remen t s.
NOTE 1 A dtverse local economy is a key component of city restlte nce. Some commu nities can be dependent
on a small number of industries for providing employment and/or local ta xation revenue, rend ering thes e
communi ties vulnerable to cbronlc stresses associated with economic downturns a nd structural. industrial and
technologica l changes.
NOTE 2 This indicato r reflec ts the "Economy and sus tainable prc ducuon and consumption" issue as defined
in ISO 37 101.11 can al low an evaluation of the contribut ion to the "Restlle nce" purpose of the city as defined in
ISO 37 101.
5.5.2 In d icato r re quire m e nts
Employme nt concentra tio n shall be calc ulated as t he nu mber of people in the city e mployed in the
t hree la rg est se ctors of t he local eco nomy (as measu red by to ta l e mploy me nt) [numerator] divided by
the ctty's total labo ur force (de nomina tor). The res ult sha ll be m ult iplied by 100 a nd exp res sed as a
perce ntage.
l.a bo ur force sball refer to tbe sum of t he tot al perso ns e mployed a nd un e mployed wh o a re legall y
eligible to w o rk and w ho a re prima ry res idents of t he city. Tbis typica lly includes all worki ng-age ad uits
be twee n tbe age s of 15 an d 6 4, but the s pe cific ag e w ill vary by coun try.
T he sectors used for t he calculation oft his ind icato r sho uld be de fined as pe r the Inte rn a t ional Sta ndard
Ind ust r ia l Clas sifi cati on of All Econom ic Activ ities. Re v.411l) or a n equ iva le nt classi fica t ion.
5.5.3 Data s o ur ces
Dat a on employ me nt conce ntratio n sho uld be ob ta ined t hro ugh labou r force su rveys or city e mployment
as sess me nts ad m inist ered by local, re gional or nationa l a ut hor it ies/ st at ist ica l bodies. or the mi nist ry
or de pa rt me nt of la bou r a nd e mployme nt .
5.5.4 Data interpretati o n
Th is in dicator s ho uld be conside re d in the br oade r conte xt of t he econ omi c weal th a nd pros penty of
t he city.
5. 6 Perce ntage o f the wo rkforce in informa l e m p loym e n t
5.6.1 General
Tho se im ple me nting this doc ume nt sho uld re po r t on t his ind icato r in accorda nce w ith the followi ng
requirements.
NOTE 1 Informal employment often comes w ith lower benefits and poorer working conditio ns. and poverty
and informality are often found to be strongly ccrrela ted. The refore. it is important that cities monitor informal
employme nt to formulate effective development policies tha t help people trans ition from informal to formal
employmentlžl.
NOTE 2 This indicato r reflects the "Economy a nd sustainable produc tion a nd consumption" iss ue as defined
in ISO 37 101. lt can allow an evaluation of the contribu tion to the "Resllienc e" purpose of the city as defined in
ISO 3710 1.

ISO 37123 :2019{E)
5.6.2 Indic ator r eq uire me nts

The percentage of th e workfo rce in infor mal employment sha ll be calculated as the number of people
working in informal employment [numerator] divided by the cny's total workforce (denom inato r).
This res ult shall be multiplied by 100 and expr essed as the perce ntage of the workforce in informal
employment.
Infor mal emp loyment shall refer to employ ment where t he employment relat ionship is, in law or in
practlce. not subject to natio nalla bour legislat ion, income t axat ion, soc ial pro tec no n or ent itlement
t o certain employment benefi ts (e.g. advance not ice of disrnissa l, seve rance pay, paid annual or sick
leave). The reasons may be non-declaration of the jobs or t he employees; casual jobs or jobs of a limited
short duration; jobs with hou rs of wor k or wages below a speci fied th reshold te.a. for social security
cont ributio ns); employmen t by unincor pora ted enterprises or by pers ons ill households: jobs where
the employee's place of work is outside t he premises of the employer's enterprise (e.g. outworkers
wit hout employment contract); or jobs for whic h labour regulations a re not applied, not enforced or not
complied w ith for a ny oth er reason.The ope rat ional cr iter ia for defining in for mal jobs of employees a re
t o be deter mined in accor dance with national circumstances an d dat a avatlabtlttyt-šl.
Infor ma l employment should include own-account workers employed in their ow n informa l sec tor
enterprises, employe rs employed in t heir own informal sector enterprises, contributing family workers,
irrespective of whet her t hey wor k in formal or infor mal sector enterprises, members of informal
producers' roope ratives. employees holding informal jobs in formal sec tor ente rprises, inform al sec tor
enterprises or as paid domestic workers employed by househ olds; and own- accoun t workers engaged
in the product ion of goods exclusively for own final use by their housebotdua.
Wor kforce shall refe r to the su m of the total persons employe d and u nemployed who are legally eligible
to wor k.
5.6.3 Data sou rces

Data on emp loyment should be obt aine d t hrough labour force surveys or city employment assessments
adminis tered by local, regional or national aut horities/s tatistica l bodies, or the minist ry or depart ment
of labour and employment .
5.6.4 Data inte r p reta tio n

Care is to be used in eval uat ing t his indicato r, as 3 low or high perce ntage of t he workforce in informal
employ ment may not necessa rily be indicative of a more resilien t cit y.
5.7 Average household disposable income
5.7,1 Gen era l

Those imple ment ing this doc ument should report on th is ind icator in accorda nce w ith th e following
requirements.
NOT E Average household disposable income is an important determinant of consumption and an indicator
to measure people's economic well·being.ln addition. average household disposable income is an indicator that
can be used to set a baseline measuring the disposable income residents have to support their local retauers
and engage with community organizations. That said. average household disposable income can also he used to
measure the ahility of households to support the local economy during economic downturns, ultimately serving
as an indicator of a city's economic resiliency.
5.7.2 Indicator req uire me nts

Average household disposable income shall be calcu lated as the to ta l amount of income available for
spending and savi ng after sub trac ti ng income t axes an d pension contributio ns du ring the calendar year
by 311 house holds w ithin city bou ndaries [numerat or] divided by t he total number ofho useho lds w ithi n
0:0 ISO2019- All rights reserved 9

ISO 371 23 :2 0 19 (E)
city bou ndar-ies [denom tnatcr]. The resul t shall be expressed as the average household disposable
income in USD.
Household dtsposable income shall include the dtsposable rncome of a ll househol d members who are
15 yea rs of age or older.
To make the conversion from local currency, cities should use the rates posted by the US Fed era l Reserve
Ba nk: https·l/www newyorkfed prg{ma rkets/j nte rna tipnal.market-operat iOllstrorej gn.excba npe
-operat ions. Cities should also ma ke note of t he rate and dat e of conversion.
5.7.3 Da ta so urc es
Dat a shoul d be gathered from the national census or a reg ional or local minist ry, depa rt ment or
org aniza tion respons ible for monitoring income sta tistics
6 Edu cation
6.1 Perce ntage of schools that tea ch e mergency preparedness a nd disaster risk
red uction
6.1.1 Gen e ra l
Those implementing this document should repor t on this indicator in accordance with t he following
req uirements.
NOTE l Teaching emergency pre pareduess and risk reduction in schools increases the coping capacity of
society. lt helps school administrators, rnsrructors. students and staff to prepare for eme rgenctes and reduce
risks by protecting themselves. their property and their assets from the effects of a disaster.
NOTE 2 This indicator reflects the "Educat ion and capacity building" and "Safety and security" issues as
defined in ISO 37101. lt can allow an evaluation of the conrrtburton 10 the " Restlfe nce" purpose of the cny as
defined in ISO 3710 1.
6 .1.2 Ind ica tor re q uir em en ts

The percentage of schools t hat teach emergency prep aredness an d disas ter risk reduction shall be
ca lculated as the number of schoo ls within the city th at te ach emergency prep are dness and disaster
risk reduct ion [nume ra tor] d ivided by t he t ota l num ber of schools in the city (de nominator). The result
shall be mult iplied by 100 and expressed as a percentage of schools t hat teach emergency preparedness
and disaster r isk reduction.
Schools shall refer to pri mary and secondary educational institutions.
Emerge ncy prep aredness and disaster r isk reduc tion act iviti es shall refe r to training drills and
awareness programmes, for example, but not limited to, evacuation simulat ions, practici ng/rehearsing
emer gency prc rocols. tes ting the carrying capacity of potentlal evacuat ion ro utes and evaluating the
response times for emergency services.
6 .1.3 Data sources

The dat a from th is indic ator should be obtained from educational authorities. individual schools and
educational institutions.

ISO 3 7 1 23: 2 0 19{E)
6 .2Percentage of popu lation trai ned in emergen cy p re pared ness and d isa ster r isk
reducti on
6. 2.1 Gene r a l
Those implementing this documen t sh ou ld re port on t his indicator in accordance with the following
requirements.
NOTE l Training in e mergency prep ar edn ess and disaster ri sk reduction enhances the response capaci ty of
city populations. Regula r and repea ted trai ning drills help to assimilate disaster aw aren ess and re spons tvene ss
into the city popula tion and to refresh and updat e emergency trainin g and disaster protocols.
NOTE 2 This indicator re flects the "Education and capaCity buildin g" and " Safety and security" issue s as
defined in ISO 37 101. lt can a llow a n evaluation of the contribution to the "Resillence" purpose of the city as
defined in ISO 37101.
6.2.2 In d ica to r r e q uire m e n ts
T he percen tage of population t ra ined in e mergency prepare dness and d isas te r r isk re d uction s hall he
ca lcul at e d as the tota l nu mb er o f people within the c ity t ra ined by respons ible au thorities in emergency
preparedness a nd disaster risk reduction activities in the prev tous 12 months (numerator) di vided
by the cny's tot al pop ulatio n (denom inator). The result sh all be mu ltiplied by 100 a nd ex p resse d as a
pe rcentage o f pop ulat ion t ra ined in emerge ncy preparedness and d is as te r r is k re duction.
Eme rgency p re pa re d ness and d isa st e r ris k reduc tion a ct iv it ies s ha ll re fe r to tra in ing dr ills a nd
aware ness prog ra mmes, for e xample, but not limited to, evacuat ion slrnulations, prac ticingjrehearsing
emergency protoccls, testi ng the carrying capacity o f potentlal evacuation routes and eva luat ing t he
respo nse t imes for emergency se rvices.
6.2.3 Data s o u rc es
T he da ta fo r this ind icato r should be s ouree d from emerge ncy m a nageme nt a ut hor it ies.
6.3 Percentage of emer gency preparedness publications provided in a lternative

languages
6.3. 1 Ge nera l
Those implemen t ing this doc umen t sh ould re por t o n t h is ind ica tor in acco rd a nce w it h t he follow ing
requirement s.
NOT E 1 Multi1ingual education and training acti vities in emerg ency preparedness and risk mitigation help
to ensure that learning oppor tuni ties a re available to a ll ind ividua ls. rega rdless of linguis tic dif ferences. lt is
important to distribute sucb publications in a lte rna t ive languages in tourism cent res in order to inform tourist sj
non-permanent cit izens.
NOTE 2 This ind icator reflects th e" Safety and security" and "Living tuget her, interdependence and mutuality"
issues as defined in ISO 37101. lt can allow an eval uation of the contribution to the "Restllence" and "Social
cohcsion" pur poses of th e city as defined in ISO 37101.
6.3.2 In d ica to r r e q uire m e n ts
T he per cen ta ge of e mergency prepared ness publicaticns p ro vi ded in a lt e rnati ve la ng uages shall he
cal c ula te d as t he number of e mergency preparedness publications p rov id ed in a lterna tive lang uages
w ith in the city [numerator] d ivid ed by the to ta l number of eme rge ncy prepared ness publications
pu blished by th e city (d e no m inat or). The res ult s hall be mult ipl ied by 10 0 a nd e xpressed as t he
percentage o f emergency pr epar edncss publications pr ovfde d in al terna tive la ng ua ges.

ISO 37 1 23:2 0 19 (E)
Alternative languages sha ll re fer to other languages ot her tha n th e officia l langu age spoken in t he city,
indu ding those not having official or lega l stat us with t he local government .
Pubhcatto ns shall re fer to official pr inted materi als and digital materials produced by t he city
govern ment for emergency prepar ed ness.
6.3.3 Data sources

The data for thi s ind icator should be sou rced from emergency managemen t authorities.
6.4 Educatio n al disruption
6 .4 .1 General
Those implementing this documen t should repor t on this indica tor in accor da nce with t he following
requir ements.
NOTE 1 lt is important that educational institutions minimize disruption and ensure continuity of education
for all children. Monitoring educational disrupt ion as the number of lost teaching days due to extreme events can
help to assess the effectiveness of minimizingdisruption in educat ional tnsrttunonsun.
NOTE 2 This indicator renecrs the "Education and capacity building" issue as defined in ISO 371 01. lt can
allow an evaluation of the contribution to the "Restlience" and "Atrractlvenes s" purposes of the city as defined in
ISO 3710 1.
6.4.2 Ind ica tor req uireme nt s

Educat iona l d isruption shall be calculated as t he num ber of teaching hours lost annua lly due to shoc ks
or stresses.
Teachi ng hours lost sha ll refer to hours when educational institutions are not operatio nal duri ng
reg ular hours of teachi ng.
Any closure of a n educ ation facilit y in the city shall be counte d. Mult iple educational facilities closed on
th e sa me calendar date shall be counted as one in orde r to avoid double coun t ing. For example, if there
are multiple educa tional facilities closed for 8 h on t he same day, only 8 hours will be coun ted for that
day and not multiplied by t he number of facilities affecte d.
6.4 .3 Data sources

Data on the number of teaching days lost due to shocks or strcsses should be sourced from loca l or
regio nal school boar ds or a ministry/depa rtment of education.
12 @ IS0 20 19- All rights rese rved

ISO 37123:2019{E)
7 Energy
7.1 Number of different e lectricity sources providing at lea st 5 % oftota l e nergy su pply
capacity
7. 1.1 Ge neral
Those implementing this documen t should report on this Indicat or in accordance with t he following
req ui re men ts .
NOTE l A dlverse electricity supply mix helps ensure that alternative electricity provisions are available to
the city in tile event of a system failure, resulting in no or reduced power delivery or supply capaCity. A diverse
electricity supply sys tem or infras tructure protects cities from genera tion and capacity dis ruption resulting
from fuel or energy source disruption. a nd thus helps cities to mitigate and prepare for disasters and shocks.
lt is. however. noted that other sys tem elemen ts. such as the design and state of repai r of transmission and
distribution sys te ms. will also influence the reliahility of electricity supply and are not directly covered by tbis
indicator.
NOTE 2 This indicator reflects tbe "Community infras tructures" issue as defined inlSO 37101. lt can allow an
evaluation of the contribution to the "Resllle nce" purpose of the city as defined in ISO 3710 l.
7.1.2 In di ca to r req uire me n ts
T he number of different electricity supply sou rces provldtng at leas t 5 % of tota l energy s upply capacity
s hall refer to t he numbe r of di ffere nt, or se parate, e lect r icity s u pply so urces to t he city eac h prov idi ng
a t leas t 5 % of total e ne rgy supply ca paci ty.
NOT E The S % t hreshold is used by international organizations such as the World Bank to ease calcularlons
and to capt ure tbe major supply suurces.
W he n t he number of differen t electricity supply sources exceed two, the percen tage o f electricity s upply
ca pacity of each s upp ly so urce shou ld be reported.
ln addition to provid ing the nu mber of different elect r icity supply so urces a nd supply capac ity of each
su pply source, the nu mber of d iffe re nt elect r icity s up ply so urces and the tota l a mount o f e lec trici ty
su pplied to t he city (GJ) by t hese electr icity sources should be repor ted in Tab le 1.
Ta ble l
Ren e wa bies (e.g. w ind,

Fossil fue ls [e.g. coa l, na t- Mineral fuels (e.g. urani· 501a r, hydro, geot he r mal,
u ral gas an d petr oleu m) um and tho r ium)
Iid al and biom ass]
Numberof diffe rent elee-
tricity supply sources
Total amount of electricity
supplied to the city (Gl)
A differen t (or se parate) e lectrici ty su pp ly source shall refer to electricity supplies that are no t dis r upted
o r di rect ly in fluenced by other sou rc es . This includ es electricity supplies t hat a re sourced from rossu
fue ls (e.g. coal, nat ural gas, pet ro leum), m ineral fuels (e.g. ura ni um, thoriu m) a nd re newables (e.g. w ind,
solar, hydro, gect hermal. tidal. biomass). These sources are converted to elec tric ity at t he rma l and
hydroelectric power stations, PV power plants, wind farms and w ave fa rm s, tid al po wer s tations and
so lar power towe rs.
7.1.3 Da ta sou rces
T he data for this ind ica tor sho uld be sou rc ed fro m e ne rgy sys te m reg ula tors or man agement aut hor ities,
indi vidual e ne rgy pr ovider-s. elec tric utilities an d elect r icity su pp ly o r serv ice provider-s.
0:0 ISO2019 - All rightsreserved 13

ISO 371 23:2 0 19 (E)
7 .1.4 Data interpretatio n
W hil e mul t iple , di ffe re nt , elec t rici ty so u rces co nt rib ute to city resille nr e in t he event o f a syste m fa ilu re,
t his is not ne cessa ril y indicative o f city resmence in a ll cases.
7.2 Electricity s u p p ly ca p a ci ty a s a percentage of p eak e lect r icity d emand
7.2.1 Gene ra l
T hose impl e me nti ng t his d oc um en t s hall re por t o n t h is indi cator in acc ord ance wit h th e follow ing
req u ireme nt s.
NOTE 1 Hav ing suffic ient capacity in electr icity supply allows cit ies to cope with predicted futu re growth
in demand and shorter-term (tem porary) demand surges stemming from shocks and srresses. Ma nag ing the
supply and de mand of electricity is thus crit ical in the continuity of essent ial uti lity serv ices, to ensure that butlt
sys tems a re not overlcaded and that they can maintain sufficient redundancy to absorb surges in dema nd. lt
is import ant that Cit ies mooitar pea k electr icity dema nd relativ e to ava ilable s upply capacity ( i.e. the reserve
margin) to assess the vulnerabili ty and rcbustness oftheir e lec tr ical su pply systems.
NOTE 2 This indicator reflects the "Community infras trurtures" issue as def ined in ISO 37\01. lt can allow an
eva luation of th e co ntrr butfon to the "Resillence" purp cse ofthe city as defined in ISO 37 101.
7.2.2 In d ica to r req uireme nts
Ele ctr ic ity s up ply ca pac ity as a percen ta ge of peak e lect r icity d e mand s ha ll be ca lcu la te d a s the
e le ct r icity s up ply ca pa city a vailable to th e city (nu merator) d ivided by t he city's mo nt hly pe a k
electricity de man d averaged over t he calendar yea r (de no minator). Th e re s u lt sha ll be mul tiplie d by
100 a nd ex pressed as th e e le ct r icity s upp ly ca pac ity a s a p erce n ta ge of pea k e lec tr icity dem and.
Ele ctr ic ity s u pp ly ca pacity s ha ll refe r to the e xpected ma xim u m ava ila b le s up p ly o f elect rici ty to mee t
pr oje cted pe ak demands, includin g reserve s up plies to mee t unexpect ed loss e s, in ter ru ptions or su rges
in dem and .
Pea k electricit y dema nd s ha ll refer to the h igh e st level of elect r icity nee d s from co ns umers ac ross a
specifie d p e r iod . Peak demand Ilucruares with hum a n activity cycles, the t ime oft he d ay, the se aso n of
t he year, w e ather ex t re mes a nd indus t rial act iv ity.
Data sh ou ld be gat hered fro m e lectr icity d is tribu tors, c ity e nergy o r en vironm en t offices a nd
inte rn ation a l so urces s uch as th e Int e rn ati o n a l Ene rgy Age ncy ( lEA) or th e World Ba n k.
7.3 P erc e nta g e o f c r iti ca l faci liti e s se rved by off-gri d e n e rgy se rvice s
7.3.1 Genera l
Those imp leme n tin g t h is d ocument s hou ld re po r t o n t his ind ica tor in accord an ce wi th th e following
requ ir e me nt s.
NOTE Power outages of any d urat ion are espe cially p roblematlc for critica l facilities, such as hospi tals, fire
st ations. police stations, emerge ncy services call cent res, wa s tewater treatmen t plants or storage facilit ies for
critical reco rds. If a power oUlage occu rs in a l'r ilical fal'ility, this can further exace rbate Ihe negative impaCls
of shoc ks and stress. For example. hospitals ca n lose hea ti ng or atr-condltlonlng. water pressure. the abili ty lo
sterilizl' equipmen t and th.. use of elevators to transpo rt pati ents to d ifferent floors duri ng a powe r outagl'.
Therefore, power renabnny is essent ial to crit ica l facility opera tions. Off-grid ene rgy services can help critical
faC ilit ies avoid power outages and continue the ir operat ions even when the pr imary energy grid of the city is
ex perfenctng pla nned and unplan ned outages. ultlmately allo wing critical facilities to main tain a high level of
energy independence from the cent ralised energy gr id.

ISO 37 1 23: 20 19{E)
7.3.2 Indi cator r eq uire me nts

The percen tage of critical facilities served by off-grid energy services shall be calculated as the
number of cri tical facilities in the city served by off-grid energy services (numerator) divided by t he
t otal number of critical facilities in the city (denominator). The result shall be multiplied by 100 and
expressed as the percentage of cr itical facilities served by off-grid energy services.
A cri tical facility shall refer to a facility tha t provides services and functions essential to a city,
especially duri ng an d afte r a disaster. Categories of critical facilities include, but a re not limit ed to,
emergency response (e.g. fire, rescue and police sta tions), medical (e.g. hospitals. critical care facilities
and out patient cllnics], emergency shelters (e.g. publlc school buildings and school bus facilities
being used as shelt ers in t he event of an emergency), lifelines [e.g. dist r ibutive sys tems and re lated
ractuues necess ary to prcvide elect r ic power], transportation {e.g. roads, bridges, t unnels, ra il lines and
st ations), telecommunications [e.gtelephone and cellular telephone swnchrng centres, and an tenna or
relay towers), data centres (e.g. facilit ies and sys tems provtdtng local an d internet computer capability
an d facilities for t he storage of critical inform ation), financial ins t itutions (e.g. centra l and com mer cta t
banks), major mdustrtal/commerctal org aniza tions te-s. major employers without whom the community
would not be able to sustain itself), and other related facilit ies and services that are essential to t he
well-being of the community served by t hese systems. Wher e possfble, the ty pes of critical facilit ies
included should be indicated. Th is ind icator shall only include those critical facilities locate d within t he
cny's administra tive boundary.
Off-grid energy services sha ll refer to both standalone ene rgy systems and mini-e nergy gri ds that are
not connected to t he primary centralised ene rgy grid for large-scale generation of energy at centralised
facilities, an d usually utilize battery and/or fuel cells as an energy source. Stan da Ione energy systems
sha ll refer to energy systems often used to power ind ividua l appl iances and to use rs that a re not
connected to the primary cent rallsed energy grid outside of the use r's premises. A mini-energy grid
sh all refer to a small energy grid system providing energy to users who are not connec te d to t he
prima ry centrahsed energy grid . Also, off-grid energy prod uct ion ind udes a wide range of technologies
such as. but not limited to, wi nd t ur bines or plan ts, photovoltaic (solar) pa nels, microtu rbines and
modular internal combustion engines. Examples of off-grid energy services include, but are not limited
to, mini-energy gr ids providing power to communi ties Ie.s. t he Brooklyn Microgrid ), crit ical facilities
an d inst it utiona l buildings, and solar photovoltaic power generation utilizing solar panels providing
energy to residentiai households, cr it ica l facilities and inst it ut iona l buildings.
Cities should account for critical facilit ies t hat have th e capability to operate in "isla nd mode" in t he
ca lculation of this indicator. Island mode sha ll refer to the capability of a cr itical facility to switch from
opera t ing on the local energy grid to operatmg in isolat ion from t he local energy grid . The proporno n
of critical facilities t hat are solely served by off-grid energy services an d have the capa bility to operate
in island mode should be report ed, and cities shou ld note if cr it ica l facilities that have t he capability to
operate in island mode data are include d.
7,3.3 Dat a sources

Dat a shoul d be gathered from emergency management authorities and oth er authorities responsible for
critical facilities.
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ISO 37123:2 0 19(E)
B Envi ro nment an d clima te cha nge
B.l Magn it u de o f urb an h e a t isla nd e ffect s (a tm o s phe ri c)
8 .1.1 Ge neral
Those implementing this docum en t should repor t on this indicator in accorda nce wi th t he following
req uirements.
NOTE 1 At city scale. urban areas are warmer, on average. than their rural surroundings. This applies to the
city surface and the urban atmosphere, and it defines a phenomenon known as the "urban heat island" effect.
Heat islands are caused by retention of heat in city construction materials, reduction of wind speeds in street
"canyons: diminished evaporanve cooling over smpcrvrous surfaces, and release of combustive heat from fud
use in buildings. industry and vehicles. In cit ies with a hot climate, or with a hot season. the heat island effect
can convey serious health implications for human morhidity and mortality during prolonged heat wave events
or extremely hot days or nights. The heat island effect also increases (decrease s) energy demand for building
cooling (heating) in hot (cold) Cities or seasons. The meas ured magnitud e of the heat island effect fluetuates with
time of day. season of the year, geographic location, urban for m and function. and prevailing weather conditions.
NOTE 2 City governments have direct control or influence over many planning and policy instruments that
can influence or reduce urban heat island effects. These include urban planning policies, building codes and the
designation and maintenance of green spaCeS.
NOTE 3 This indicator reflects the "Biodiversity and Ecosystem Services" and "Li ving and working
environment" issues as defined in ISO 37101. lt can allow an evaluat ion of the contribut ion 10 t he "Preservat ion
and improvement of the environment " and "Well-being" purposes of the city as defined in ISO37101.
8.1.2 Indi cator req ui remen ts
The u rba n hea t isla nd effect sha ll be calculated as the d ifference between mea n daily a ir te rnperat ures
recorded sim ultaneo usly in one urban area and one non-u rb an area, averaged ove r a I Z-mont h period.
Urban area shall refer t o a cent ral part of the city in the order of several hec tares. wit h close-set
build ings. paved roads. heavy traffic flow and high pop ulat ion density.
Non-u rban area sha ll refer t o a perip hera l par t of the city in the order of severa l hecrares. wi t h few
build ings and roads. abunda nt nat ural land cover a nd low populat ion density.
Cit ies shou ld describe th e two locati ons of the temperature se nsors (or climate st at ions) used to
measure t he heat islan d magni tud e te.s. pa rk, a irpor t, city ce nt re, ag r icult ural area) . This is necessa ry
to convey th e local representa tive ness of the measured values, t he physica l, demograp hic and huma n
ac tiv it ies representative of t he are a sur round ing t he t wo inst ruments (or stations) and t heir influe nce
on the recorded tempera rures. Refere nces to "urban climate zones" ( UCZ) are helpful in this regard.
World Meteorological Organization (WMO) gu idelines for tempe rature observat ions in urba n a nd no n-
urban a reas shoul d be tolloweduzl.
If available, cities shou ld note t he loca tion of se nsors or add a map to ind ica te t he locations.
8 .1.3 Data sour ces
Dat a for t his ind icator sho uld be sou rced from governmen t agencies or rese arch institu tions that
opera te a nd mainta in me teorologica l obse rvator tes, clima te stations or env iro nmental monitoring
sites in cities an d their surround ing r ural areas.
8 .1.4 Data interpretati on
Car e should be ta ken when interpre t ing da ta relat ing to th e urba n heat island effect, as the magn itud e
is sensitive to measureme nt height, measu re men t locati on, measu rement interval, instru men t ty pe
and instru me nt placement. Location is especially import ant because the heat island effect at cit y scale
co mprises many smaller local a nd micro-scale cu mates (e.g. hot and cool spots associated wit h sma ll
16 @ IS0 20 19- All rights ....served

ISO 37 1 23 :2019{E)
parks, water bodi es, heat-enutting fact ories) throughout th e city t hat may not be represen ta t ive of th e
broader chmate.
8.2 Percentage of natural areas within the city that ha ve undergone eco logical
evaluation for their protectfve s e rvices
8.2.1 Gene ra l
Those implementing this documen t should report on th is indica tor in accordance with t he follow ing
req ui rements.
NOT E 1 Ecological aSSl·ts such as forests, mangroves and floodplains give prOle(lion to human settlements
from hazards such as floods. hear waves and tropical storms. Prorecttve services are direct benefits provided by
ecological assets to prevent or reduce the negative impacts of hazards on cities and their citizens. ~: xa m p l e s of
prorecnve services include the reduction of peak storm water runoffby natural ground cover in river carchments
and the at tenuanon of storm su rges by coastal mangroves. To help a city identify and enhance the protec tive
value of its ecological assets, the cny's natural areas can be formally evaluated for the prctecrrve services they
provide.
NOT E 2 This indicator reflects the "Biodiversity and Ecosystem Services" issue as defined in ISO 37101.lt can
allow an evaluation of the contribution tu the "Preservation and improvement of environment" and ' Resilience"
purposes of the city as defined in ISO 37101.
8 .2.2 Indi ca tor r eq uire me nts
Th e percentage of natu ral areas wit hin t he city th at have undergone ecological evaluation for their
prorectiv e services shall be calcu lated as the tota l a rea of publicly ow ned nat ural areas w ithin the city
that have undergone ecolog ical eva luatio n for their protectiv e serv ices (nu me rato r) divided by the total
area of all publtcly owned natural areas in t he city (denominator). The resul t sh all be mult iplied by
100 and ex pressed as t he percent age of nat ural areas w ithin th e city that have undergone eco logical
evaluation for th eir protective services.
Nat ural areas sh all refer to geographic spaces or zo nes whose d isti ngu ish ing characteri stics have
arisen natura lly, or wh ose predomina nt la nd cover a nd landscape featu res are otherw ise natu ra l (Le.
so il, sa nd, water or vege t ation] rat her th an bu ilt (Le. irnper me able cons t ruct ion ma ter ials) .
Protect ive services are direct benefits pruvid ed by ecologica l asse ts to preve nt or reduce t he negative
impacts of hazards on cit ies a nd t heir citizens. Ecological evaluat ion shall refer to a for mal assessm ent or
classification of t he protective se rvices provfded by t he eco logica l assets and systems in the defi ned area.
Although outside the scope for t his ind icator, assessments sho uld ideally a lso be undertaken to
evaluate eco systems that lie beyo nd the city boundary but that prov sde impo rtant eco logica l services
to th e cit y te.a- upst ream wate rsheds}, This may requi re t ran sbounda ry collabo rati on w ith othe r city
governme nts, regulatory aut hor ities and othe r sta keholders. Also outside this docu menr's scope are
eco logical evaluations by pnvate landowners usi ng their own resources. Although private ly ow ned
eco log ical assets provlde t he same protective se rv ice as publlc land, t hey may be difficult to eval uate.
8.2.3 Data sou rces
Ecologica l ev aluat ions shou ld be so urced fro m city en vironmenta l departments, exte rnal env iron ment
age ncies or a co mb inat ion of these an d sim ila r agencies.

ISO 37123 :2 019 (E)
8.3 Territory u ndergoing ecosys te m restoration as a pe rcentage of tota l city a rea
8.3.1 Genera l
Those implementing this documen t should repor t on this ind icator in accorda nce w ith t he following
require ment s.
NOTE 1 Eccsystem restoratton is an effective way to streng then ecological restlience and to mitigate the
impacts of natural hazards. It has multiple benefits such as improved storm water managemen t, water pollution
control and reduced flooding and soil erosion.
NOTE 2 This indicator reflects the "Biodiversity and Ecosystem Services" and" Li ving and working
environment" issues as defined in ISO 37101. It can allow an evaluation of the contribution to the "Preservatlon
and improvement of the environment" and "Resilience" purposes ofthe city as defined in ISO37101.
8.3.2 Ind ica tor requireme nt s

The territory undergoing ecosyst em res to ra t ion as a percentage of to tal cit y area sha ll be ca lculated
as t he te rrito ry undergoing ecosysrem res tora tion wit hin the city boundary in square kilometres
(numerator) div ided by the tota l city area in squ are kilometres (denomi nator). The resu lt sha ll be
mult iplied by 100 and expre ssed as a perc entage.
Ecosyst em restoration shall refer to the pro cess of reco vering natura l a nd semi-natura l landscape
elements (i.e. related to soil, water bod ies and vegeta tio n] t hat have been degraded, dam aged or
des troyed.
Vegetati on elements for res tora tio n va ry in sp atial scale from indivi dua l rows of trees to e ntire
valley systems; wate r e lements vary from single pon ds to ent ire wat ercour ses. Examplcs of
ecosystem res toration wo rk include recond it ioning of emba nk ments or br own fi elds t o pa rks or other
recr eat ional us es .
8.3.3 Da ta s our ces
Data on ecosystem restoration sho uld be soureed from t he ctty's capital a nd public works budget. Ot her
sources include city pa rks and env ironmental departments.
8.3,4 Data in te rpre ta ti on
Many ecosystems around th e world have undergone significant degra datio n a nd cha nge due to
unn atural (e.g. changes in t he environm ent due to human populat ion growth a nd migrat ion) and
natural te-a. changes in t he environm ent due to natural disa st er s) impacts. Ecosys te m res to ra uo n is
ofte n refe rred t o as t he act of retu rning a n ecosystem back to its origina l state after degr adat ion has
occurred, and is important for conserving t he environ ment a nd sustainabl e development. That sa id, a
city should make effor ts to res tore its ecosyste ms in or der to conserve it s enviro nment and to ensure
t he sustai nable development of t he city for current and fut ure genera t ions, and a high va lue for t his
indicator may ind icate that a cit y is making sig nificant efforts t o re store its ecosystems.
However, there may be insta nces in which a large proportion of city land area does not requi re
ecos yste m rest oration for a given year, perhaps because of sig nificant eccsystem reseorauc n effort s that
have already been made in previous yea rs a nd/o r a large proporti on of city lan d a rea does not requir e
ecosystem rest oration. Therefore, a tow value for this ind icator may not necessa rily indicate that a
city is not mak ing a n effort to res tore it s ecosystems, and the ind icator va lue sho uld be conte xtuallzed
a longs ide a number of factors includi ng, but not limited to, a ctty's locat ion, natural environm ent, and
histor ical efforts a nd policies made with rega rd to ecosys te m restorat lon.

ISO 37 1 23 :2019{E)
8 .4 Ann ua l frequency of ext r e m e ra in fa ll events
8 .4.1 Genera l
Those implementing this docume nt should re port on this ind icator in accordance wit h t he follow ing
requirements.
NOTE Extreme rainfall events can cause flooding of low-lying areas (including restdcnces . infrastruct ure
and roads); overwhelm water sanna non systems; and damage urban lands dedicated to agriculture and forests
within the city. Monitoring extre me rainfall events enables cities to a ntic tpa te prohabil' changes in extreme
weather.and to make sound investment and budgetary decisions regarding infrastructure and servrce-provtsron
responsihilitil's. This moni toring of these extreme rainfall events can lead to better planning. prl'paration for
and response to these events.
8. 4.2 Indi cator req uire me nts

Annual frequ ency of extreme rainfall events shall be calcu late d as t he number of ext reme r atn fall
events in a given year.
Ext reme rainfalJ events shall refer to pre cipit ation events in which 50 mm or more of rain has fallen
wit hin the city over a 24-h period.
When re leva nt and ava ilable, more precise da ta at a subdivision level shou ld be report ed .
8 .4.3 Data so u rces

Data on ext reme rainfall events sho uld be sourced from local or regional meteorological organizations
or depa rt ments monit oring t he environment an d climate change.
8 .5 Ann ua l frequency o f ext re me h e at eve nts
8.5 .1 Gen era l

Those implement ing this document should rep or t on t his ind icato r in accord an ce wit h t he following
req ui remen rs.
NOTE During extreme heatwaves. mortality and morbldny increase among the general population.
especially among vulnerahle groups. This monitoring of these extreme heat events can lead to better planning.
ore paranon for and response to these events.
I,
;
8 .5.2 Indi ca tor r eq uire me nt s
, Annual freque ncy of ext reme heat events sha ll be calc ulated as the number of ext reme heat events in a
given year.
Ext reme heat even ts shall refer to a n extende d per iod of t ime (at least 72 hours) with unusuall y hot
weathe r cond itions tha t put human hea lt h a nd well-being at risk. Country-s pec ific air tem pera t ure
t hres holds for defining ext re me heat events va ry. For exa mple, in Canada a n ext reme heat event may
be defined as 72 hou rs or more w ith air tem pera t ures above 30 ~C/86 OF (or a specific commu nity-
based thr eshold), while in t he USA it may be defined as tem peraeures above 32 ~C/9 0 OF (or a s pecific
com munity-based t hreshold) .
Those rep orting on this ind icato r sha ll use t heir country-specific met hod and tempera ture threshold.
Cities should consider the location of t he air temperat ur e meas urement s to convey the local
represe ntativeness of t he report ed values (e.g. air port. city centre).
When relevant and ava ilable, more precise da ta at a su bd ivision level should be repor ted .
fJ ISO 20 19 - All rights reserved 19

ISO 37 1 23:2 0 19 (E)
8.5.3 Data so ur ces
Dat a on e xtreme heat eve nts should be sc urced from local or reg ional meteorological organizations or
departments monito ring t he e nv ironment a nd climate change.
8.6 Annua l frequency o f extreme co ld eve nts
8.6.1 Gene ra l
Those im ple me nting this documen t should rep o r t on t his indica tor in accordance wi th the following
req uirements.
NOTE During ext reme cold events. mort ality and morbidity increase among the general popula tion.
especially a mong vulne rable groups. This monitoring of these extrem e cold events can lead to bett er planning.
prepa ration for and response to thes e event s.
8.6.2 In d ica to r re q uirem e nts
The an nu al frequency of cold events shall be calc ul ated as the nu mbe r of ex tre me co ld eve nts in a
given year.
Ext re me cold events shall refer to a n extended period of t ime (at least 72 hours) w ith unusually cold
wea ther con di tio ns that put hu ma n hea lth and well-being at r is k. Count ry-s pecific air temperature
t hreshold s for defi ning extreme cold eve nts va ry. For exam ple. in Canada an e xt reme cold even t may
be de fin ed as ai r tempera tures or w ind chills below - 30 °C/- 22 OF (or a specific commu nity-based
t hreshold) for at leas t 72 hou rs, w hile in t he USA it may be defined as temperatures or w ind chills below
- 29 °C/_ 20 OF (or a specific comm unity-based thres hold).
T hos e repor ti ng on this indi ca to r shal l use t heir country-s pe cific method a nd te mperat ure t hres hold.
Cities s ho uld conside r the loca tio n of th e air tem pe ra t ure measu rements to convey t he loca l
representa tiveness of the reported va lues [e.g. airport. city ce nt re).
Whe n rele va nt an d available, more prectse data at a subdivision level shou ld be reported.
8.6.3 Data so ur ce s
Dat a on ex t re me cold events should be sourced from local or regional me teorological organ izations or
de partments monito ring the env ir on ment and clima te change.
8 ,7 An nual frequen cy o f tlood events
8.7.1 General
Those im pleme nting this documen t should re po r t on t his indica tor in accordance w it h the following
requirements.
NOTE Floods a re the most common natural disast er and th e leading cause of natural disaster fatalines
worldwide. With the increasing frequency of climat ic extr emes. the occurrence a nd severtty ofurban flood events
is lntensifytng. Ci ties ca n use a nnual flood frequency data to improve flood wa rning systems a nd to monitor and
forecast flood disasters and water resources. This monitoring of t hese flood events can lead to better planning,
prep a ration for and respo nse to these event s.
8.7.2 Indicator req uirements
The annual frequency of flood events shall be calc ulated as the number of flood events in the city in a
given year.
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ISO 37 123:2019{E)
A Ilo od event shall refer t o an overflow of wate r onto nor mal ly d ry land, and may include the lnu ndation
of a no rma lly dry area caused by a significan t r is e in the water level o f a stream, lake, reservotr or
coastal reg ion. A Ilo od event may a lso include p oo ling of wa ter at o r near the poin t of rainfa ll. Floodi ng
is a lon ge r-te rm e ven t than flash flood ing, las ting at least 72 h ou rs ual.
8 .7 .3 Da ta sou rces
Dat a on flood even ts should be sourced from local or reg iona l meteorolog ical organiza tio ns or
de part ments moni toring t he e nv iron ment a nd clima te change.
8 .8 Perce ntage of city land a rea covered by tree ca n o py
8 .8 . 1 Gene r a l
T hose imple men t ing th is docu me nt should re por t o n t hi s ind ica tor in acco rdan ce w it h th e followi ng
requiremen ts.
NOT E 1 A crry's tree ca nopy coverage can have numerous benefits, including reductio n of daytime air
temperatures in hot seasons. improving air quality and strengthening social ties among neighbou rs. These
factors can strengthen resilience while also helping to attract businesses and residentsilli.
NOTE 2 This indicator reflects the "Biod iversity and Eccsystem services" issue as defined in ISO 37101.lt can
a llow an evaluation of the contribution to the "Preservation and improvement of enVironment", 'Well-being" a nd
"Resiltence" purposes of the city as defined in ISO 3710 1.
8.8.Z In di cato r r e q u ire m e n ts
The percentage of city a rea covered by tree ca no py shall be calculate d as the city land area covered
by tree canopy {nu merato r} d ivid ed by the cit y's tot al la nd area (de nominator). The res u lt sh a ll be
multi plied by 100 a nd ex pressed a s the pe rce n ta ge of city land area co vered by t ree ca nopy.
Tre e canopy sh all re fer to the layered biomass of tree leaves. branches and stems that obscures t he
under lying ground su r face when vtewed from above.
8.8.3 Da ta s o u rces
Da ta on tree canopy coverage s hou ld be sourced from local or regional conserva tion organizati ons o r a
mini stry/ dep a rt me n t o f environ me nt, la nd use or u rb an plan ning. ln ad d it io n, da ta s hould b e sou rced
using geographic information sys tem (GIS) tool s a nd met hods.
8.9 Percentage of city s u rface area covered with hi gh-al bedo material s co nt r ib uti ng to
the mitigation of u rban heat islands
8 .9 .1 Ge neral
Those implemen t ing this documen t should report on t h is indicator in accorda nce wit h t he following
requirements.
NOT E 1 Urban heat islands (defined in lI..l) a ffect the health and wl'll·being of their occup ants, especially
sensi tive people such as children or the elderly. Urban heat islands influence the loca l climate of the city.
aggravate atmospheric pollotion or have consequeoces on energy cons umption.
To mitigate urban heat islands. and thus limit the health and economi c consequences of urban heat islands, cities
could proVide the use of highly reflective materialsjhigh·albedo mater ials (e.g. white or light·colo ured walls,
roofs and roads) on urban surfaces such as rooftops. streets, stdewalks, schoolyards and the exposed surfaces of
parking lots.
Albedo describes the propor tion of incident radiation reflected by a system. A perfect refjector would have an
alhedo of 1, whe reas a perfec t ahsorher would have an alhedo of O.
0:0 ISO2019 - All rights reserved Zl

ISO 37123:2 019(E)
High -albedo materials have a posnrve impact on the localized ambient temperature and can reduce cooling
energy consumption,
They can allow city dwellers to limit the impact of high temperatures. seartng heat or extreme heat event s on
their health and well-being.
NOTE 2 The use of high·albedo materials completes the other ways to reduce hea t islands, such as planting of
trees. green areas. green infras tructure/green roofs. as conside red in ISO 37120. as well as shading devices and
permeable pavements.
NOTE 3 This indicator reflec ts the "Health and care in the communi ty", "Living and working environment",
"Sma rl community infrastructures" and "Economy and s ustainable productinn and consumption" issues as
defined in ISO 37101. lt can allow an evaluation of the contribu tion to the "Restlience" and "Well-being" purposes
of the city as defined in ISO 37101.
8 .9.2 In di cator req uirements
The perce ntage of city su rface area covered wit h high-albedo mater ial s co nt r ibut ing to t he m itigatio n
of ur ban hea t islands s hall be calcu lated as the total su rface area of a city (such as rooftaps, streets,
sidewa lks, sc hoolyards a nd th e exposed s urfaces of parking la t s), excludi ng green spaces, bu ilt w ith
cool pa vem en ts. clear colou r pe r meable/drainlng ma te ria ls with a high albedo (nu mera to r) di vided by
t he tota l su rface area of the city exclud ing green spaces (de nom in ator). The resu lt shall be mu ltiplied
by 100 and expressed as t he percentage of city su rface area covered wit h hlgh-albedc mater ials
co ntr ibuting to the m itigat ion of urba n hea t isla nds.
NOTE Green roofs are covered in ISO 37120:2018, 21.1,
8 .9.3 Da la so urces
Info r ma tion should be obtained from building owner-s a nd managers.
9 Finance
9 .1 An nua l expen d itu re o n up grades a nd ma intenance of city se rvice assets as a

p e r cen ta ge o f t o ta l city b u dget
9 .1. 1 Gene ra l
Those im ple me nting this docu ment sho uld re po r t o n t his ind icato r in accorda nce wi th the followi ng
requirements.
NOTE 1 Upgrading and maintenance of city services helps to ensure a more resruene city. If the assets to
provtde these services are not maintained and/or upgraded. the level of service over time is likely to decline and
to be more vulnerable to disruption during shocks and srresses. Proactively maintaining and upgrading basic
servic es ensu res public safety and provides adequacy for the future.
NOTE 2 This indicator reflects the "Governa nce, empowerment and engage ment" and "Community
infrastructures" issues as defined in ISO 37101. It can allow an evaluatio n of the contribu tion to the "Resiltence"
and "Responsible resource use" purposes of the city as defined in ISO 37l01.
9 .1.2 In di cator req ui rements
Annual expe nd it ure on m ainten an ce a nd upg rad es of city ser vice assets as a pe rcen tage of to tal
city bu dget sh all be calc ula ted as t he annu al to tal of all funds s pent o n mai ntenance and upgrades
of assets for the provision of city services [numerator] d ivided by t he tot al a nnual budget of th e city
(denomi nator). T he res ult shall be mult iplied by 100 a nd expressed as the a nnual ex pendit ure o n
main ten a nce a nd upg rades of city service assets as a percen tage of to ta l city budget.
z2 @IS0 2019 - All rights reserved

ISO 37 1 23 :2019{E)
Where possible, expendit ur e data by service type Ie.a. water. wa st e. t ran sport] should be included as
percentage values and included separately as a table.
City services will vary in each city, but usu ally include, though are nor limited to,sanita tion , water supply,
was te collect ion, publlc t ranspor t. electricity and gas supply. street light ing and roa d main tenance.
9 .1.3 Data sou rces

Infor mat ion on expenditure s shou ld be sou rce d from capital and maintenance budget documents which
are approve d ann ua lly.
9 .2 Annual expendit ure on upgrad es a nd maintenance of storm wa ter infrast ruct ure as
a percentage oftot al city budget
9 .2.1 Gen eral

Those imple ment ing this docume nt should repor t on t his Indica to r in accorda nce wit h t he following
req uiremen ts.
NOT E I Prcrecrfve storm water infrast ructure is cr itical to mitigate hazards and potentlal impacts ofextreme
precipitat ion events. When proactive1y maintained, upgraded, and managed helps to ensure puhlic safety, and
adequacy for the futu re.
NOT E 2 This indicator reflects the "Community infrastructu res" issue as defined in ISO 37101. lt can allowan
evaluation of the contribution to the " Resllle nce" and "Responsible resource use" purposes of the city as defined
in [SO 37101.
9 .2.2 Ind ica tor req uire me nts
Annual expend itu re on upgrades and ma intenance of storm wat er infra st ruct ure as a percent age of
tota l city budget sh all be calculated as th e annual total of all funds spent on upg rades an d main tenance
of storm water physical and man agement infras tructure (numerator) d ivided by the total annual budget
of t he city (denominator). The result sh all be multiplied by 100 and expressed as t he expenditure on
upgrades and ma inte nance of storm water infrastructure as a percentage oftotal city budget.
Storm water infrastructure shall refer to facilities a nd technical and orga nizat ional structures th at are
des igned, installed and/or ma inta ined to mitigate t he effects of rai nwater an d snowmelt haza rd s in
urban areas. Exarnples of storm wat er infrastr ucture include levees and flood bar riers; flood basins; sea
walls; storm drains an d storm water holding tan ks; storm water dfrches. culvert s and catch ment basins.
9 .2.3 Dala sources

Infor mat ion on expend it ures should be sou rced from capita l and maintenance budget documents which
are approve d ann ua lly.
9 .3 Annual expendit ure allocated to ecosyste m restoration in t he clty 's territory as a

pe rce ntage of tota l city bud get
9 .3.1 Genera l
Those implementing this document should report on this indicator in accordance with t he following
req uir emen ts.
NOT E I Ecosystem restoration is an effectiveway to strengthen ecological reslltence and to mitigate hazards.
[t has multiple benefits sucb as improved storm water management, water pollutioncontrol and reduced floodiog
and soil erosion.
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ISO 371 23 :2 0 19 (E)
NOTE2 This indicator reflects the "Biodiversity and ecosystem services" and "Living and working
environment" issues as defined in ISO 37101.lt can allow an evaluation of the contribution to the "Preservation
and improvement of environment" and "Responsible resource use" purposes of the city as defined in ISO 37101.
9 .3.2 Ind ica tor req u ir e me nt s

Annual expendit ur e on ecosys tem res to rat ion as a percentage of t otal city budget shall be calc ulated
as the tot al of all funds spent annually on ecosystem restorat ion assets for the specific purpose
of enh anci ng the protective and other ecosystem services that enhance the resutence of the city
(numerator) divided by the total city budget (denomin ator). The resu lt sha ll be multiplied by 100 and
expressed as t he expend itur e on ecosystem resto ratio n as a percentage of tot al cit y capita l budget.
Ecosyst em eestoratto n sha ll refe r to the process of recov eri ng nat ura l a nd semi-natural landsca pe
elements [i.e. related to soil, water bod ies and vegetation) t hat have been degraded. damaged or
dest royed.
9 .3.3 Data so urces

Dat a on ecosystem resto ration shoul d be sourced from the city's capital a nd public works budget. Some
element s of expend it ur e can also be sou rced from the city 's par ks and conser vat ion budgets. The to ta l
city budge t used in this calcu lat ion shou ld be sou rced from th e city's audited financial state ments
wit hout ame ndmen t or var iatio n.
9. 3.4 Data interpretati on
This indicator measu res specific city expenditure to support an d enha nce the ecosystem services.
9 .4 Ann ual expendit u re on green a nd blue in fra st ru ct ure a s a percentage ofto ta l

city bu dget
9 .4 .1 Gene ra l
Those implementing this documen t should report on this indicator in accor da nce with the following
req uirements.
NOTE l Embeddlng green and blue infrastructure into the urban fabric is an effective way to strengthen
ecological resilience and to mitigate the impacts of many hazards. These tnnasrrucrures have multiple benefits
such as improved storm water management, water pollution control. and reduced floodingand soil erosion.
NOTE2 This indicator reflects the "Biodiversity and ecosystem services" and "Living and working
environment" issues as defined in ISO 37101.lt can allow an evaluation of the contribution to the "Preservatlon
and improvement of environment" and "Respol\sible resource use" purposes of the city as defined in ISO 37101.
9 .4 .2 Ind ica tor req uire me nt s

Annual expend it ure on green a nd blue infrast ructu re as a pe rce ntage of tot al budget shall be calcul ated
as the tot al of all funds spen t on creating, maintaining or enha ncing green and blue infrastructure
assets for th e specific pu rpose of provtdtng Infrastructure-related services for t he city (numerator)
d ivide d by th e tota l city budget [dene mina tcr]. The resul t sha ll be mult iplied by 100 a nd expressed as
t he expend itu re on green a nd blue infrast r uctu re as a perce ntage of tot al city budget.
Gre en and blue infrast r uct ure shall re fer to a ll natural and se mi-natural landsca pe elements that can be
broadly de fined as a strategica lly planned netwo rk of high-quality natural an d semi- natu ral areas with
other enviro nmenta l featu re s, which is designed and ma naged to deliver a wide range of infrastructure
a nd ecosystem services and pr otect biodive r-sit ylžćl. Green elements are related to vege tat ion and vary
in spatial sca le from ind ividual rows of t rees to enti re valley systems, a nd may include, but are not
limited to, t he rcnowrngactions: greening streets, squares and ro adstdes: green ing roofs and facades:
developi ng urban agricultu re; creating urban gree n corrtdors: replaci ng impermeable su rfaces;
implement ing natu ral water filtt atic n: daylighting urban r-ivets: and restori ng emba nkments . Blue
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ISO 37 123:2 0 19{E)
elements are related to water an d vary from single ponds t o entire watercourses, and may include, but
are not limited to, river corrtdors. wetlands and other waterwaysl-šl.
9.4.3 Data sources
Data on green an d blue Infrast ruct ure shou ld be sourced from t he cny's capital and public works
budget. Some elements of expenditure ca n also be included ln t he ctty's budget for pa rk s and legally
protected areas. The tot al city budge t used ln this calculation should be so ur ced d irect ly from the city's
aud ited financial sta tements w ithout amendment or var iation.
9.4.4 Data Inte r preta t ion
Interpretation of this indicator has to be made carefully because t he impact of these mfrast ructures on
biodiversity pr orectio n depe nds also on t he connect fvlty between t he different infrastruc tures.
9.5 Ann ual expenditure on e merge ncy man agem en t pla nn ing as a percen tage of to ta l
city budge t
9. 5.1 Genera l
Those Implementing this document should report on t his Indica tor in accordance w it h the follow ing
requirements.
NOTE 1 Budgetingfor emergency management planning helps cities to create a detailed plan of action so that
the city can adequately respond to shocks and stresses.
NOTE 2 This indicator reflects the "Governance, empowerment and engagement" and "Safety and security"
issues as defined in ISO 37101. lt can allow an evaluation arthe contriblllion to the "Resilience" and "Responsible
resource use" purposes of the city as defined in ISO 37101.
9 .5.2 Indi ca tor req uire me nts
Annual expenditure on emergency management planning as a percentage of total city budget shall be
calcu lated as the total annual exp end iture on emergency ma nagement planning (numerator) d ivided by
th e total annua l city budget (denominator). The result shall be multiplied by 100 and expressed as t he
annual expenditure on emergency man age ment plan ning as a percentage of total city budget.
Emergency management planning shall refer to the process of assessi ng a city's goals for disaste r risk
reduc tion an d emergency preparedness, a nd creating a detaile d pla n of actio n to meet those goals so
that t he city can respond to shocks and stresses. Element s of emergency management planning include
de termining potential emergency situations and consequences of those situations (Le. t hrough risk
assessments, hazard mapping, vulnerability ana lysis), and identifying t he necessary and appropriate
responses and procedures for each emergency situation (e.g. warning systems, evacuation routes,
service cc nduits]. Emergency ma nagemen t pla nn ing shall exclude ongoing operational emerge ncy
service budg ets for police, fire or ambulance services.
Infor mat ion on expen ditures should be sourced from budget documents which are approved annually
or from the relevant city service depart ments.
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ISO 37123 :2 019 (E)
9 .6 Ann ua l exp enditure on soci a l and community ser vices a s a percentage oftota l
ci ty budge t
9.6.1 General
Those im ple me nting this documen t should re po r t on t his indica tor in accordance w it h t he following
requirements.
NOTE 1 Social a nd community services are widely recognized as contribu ting to the development of social
coheslon, which is widely recognized as heing fundamental to resi1ience.
NOTE 2 This indicator reflects t he "Governa nce, empowerment and engagement" a nd "Living together.
interdl'pendence a nd mutuality' issues as defined in ISO 37101. lt can allow a n evalua!ion of the contribution!o
the "Social coheston and "Reslltence" purposes of the city as defined in ISO 37101.
9.6.2 Indi ca to r re q uireme nts
Annu al expe nd iture on socia l and communit y services as a percentage of tot al city budget shall be
ca lculated as the tot al an nua l expendit ure on socia l a nd com muni ty services by t he city (nu merator)
d ivided by the tota l annual bu dget of the city (de no minator). The resu lt sh all be multi plied by 100 a nd
ex pressed as the ex pendit ure on so cial and commun ity se rv ices as a percentage of tota l cit y budge t .
Social and communi ty services shall be defined as se rvices directly prcvtded or suppor ted by the city
with t he goal of promoti ng or supporting individual an d community resmence a nd we ll-being. This may
include, but is not lim ited to, pro g ra m mes and fundi ng for communi ty groups an d ass ociatio ns, pub lic
heal th awa re ness, libra ries, emerge ncy shet ters. ho mele ss s helters, d rop -in cent res, co m mu nit y cent res,
civic events, comm unity outreach, food prograrnmes. he alth a nd human ser vices, seniors programmes,
services and out reach, and support an d assist ance for d isad va nt aged and vulnerable groups.
In for ma t io n on e xpe nditures on social a nd commun ity services should be sou rce d from t he annua l
city budge t.
9.6.4 Data in te rp re ta tion
T he provision of social and commu nity ser vices may also be the res ponsibility of other levels of
government (e.g. local, regional, na tional) and other stakeholders, such as cha ri ties a nd not-for-p rofit
groups. The expe nditure by t he city governme nt on t hese services should be interpreted in this bro ader
co ntext.
9.7 Tota l a llocation of d isaste r reserve fu nd s a s a percentage of total city budget
9.7.1 General
Those im ple me nting this documen t should re po r t o n th is ind icator in acco rda nce with the followi ng
req uirements.
NOTE I A disaster reserve fund is managed by tb e city government specifically to meet the unanticipated
expe nses of emergency response, recovery and reconstruction from a disaster event. The disaster reserve fund
elevates a cny's preparedness for disasters. The additional benefit of disaster reserve funds held by the city
allows for the dispersal of funds to support rapid resumpncn of services.
NOTE 2 This indicator reflects the "Sa fe ty and security" and "Governance, empowerment and engagement"
issues as defined in ISO 3710 1. It can allow a n evaluation of the cont ribution to the " Restlience" and "Res ponsible
resource use" purposes of the city as defined in ISO 37 101.
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ISO 3 7 1 23:2 0 19{E)
9 .7.2 Indi cator r eq uire me nts

The tota l a llocat ion of d isas ter reserve funds as a per cent age of tot al city budget shall be calculate d as
the total allocat ion of d isas te r reserve funds (nume ra to r) divided by t he total city budget (denominator).
The res ult sha ll be mult iplied by 100 and expr essed as the tot al allocat ion of disaster reserve funds as a
perce ntage of tot al cit y budget.
Disaster reserve fund shall refer to budgets mana ged by the city gover nment and allocated spe cifically
for mee t ing th e unannc tpate d expenses of emergency response, recovery and reco ns t r uct ion from a
disaste r event.

Infor mat ion on disaster reserve funds shou ld be sourced t hrough t he city budget.
9 .7.4 Data interpr etation

Different jurisd ictions wi ll have different models fo r covering t he costs of dea ling wit h disasters. w hich
w ill need to be taken into account when lnter preri ng this ind icat or.
10 Gove r nance
10 .1 Freq ue ncy w ith w hic h d isaster-managem ent plans a re updated
10.1 .1 Gen eral
Those implement ing this docum ent shou ld repor t on thi S indicat or in accor da nce w ith t he following
requiremen ts.
NOTE 1 Cities need to regularly test and update the long-term adequacy of disaster-management plans
to reflect relevant hazards and risks facing the community (based on current data or modelled hazard and
demographic projections), and to effectively mitigate those risks. Dtsaster-manage ment plans will change with
urbanization and land use. shifting weather and climate patterns. and improved knowledge and technology.
NOTE 2 This indicator reflects the "Governance.empowermentand engagement" Issue as defined in ISO 37101 .
lt can allowan evaluation of the contribution to the · Resnrence' purpos.. . ofthe city as denn.... d in ISO 37101.
10.1 .2 Ind ica tor r eq uire me nts
The freq uency with which disa ster-man agement plans a re upda te d shall he calculated as t he total
number of city-wide disas ter-manag ement plan upda res th at occu r red in t he pre vious S years
(numerator) divided by five (denominator).
Disaster management sha ll refer to t he long-term organization, planning and application of measures
t o prepare for. respo nd to and recover from disaster events. Disaster-m anagement pla ns shou ld be
inte gr ated with wider reg ional or nati onal respo nses and should sti pulate which agency ass umes
leadership in different emergency scen ar tos. t he res ponse rules of differe nt agencies, and th e human
an d non-hu man res ources available. Key compo nents of a disaste r-management plan are comm a nd
a nd control; evacuations (e.g. hosp ita ls, jails); communication systems; critical asset management (e.g.
likely "failu re cha ins"); integratio n of pnvate-sector ut ilities cover ing, for example, energy, water/
sannauon. t ras h collecti on and communications; medical response; law and or der response; fire a nd
rescue respo nse; publlc informat ion; and n-lage policies.
10.1 .3 Data sou rces
The data for t his indicat or shou ld be available fro m t he releva nt emergency ma nageme nt aut hority(ies)
wi th responsib ility for emerge ncy pla nning.

ISO 37123 :2 019 (E)
10 .2 Percenta ge o f essen t ia l city services covered by a documented contin uity p lan
10.2.1 Genera l
Those implementing this document should repor t on this indica tor in accordance wi th t he following
requirements.
NOTE 1 Continuity plans can enhance a city's preparedness for, and recovery from. shocks. The benefits of
a continuity plan include continued delivery of essential service s. reduced disruption to city operations. and
timely and rapid recovery from disruptlons due to shocks. Cities therefore need to be proactive in developing and
aoopnng continuity plans. based on relevant risks and tile issues likely 10arise.
NOTE 2 This indicator reflects the "Governa nce. empowerment and engagement " issue as defined in ISO37101.
lt can allow an evaluation of the cont ribution to tile "Rcstllcnce" purpose of tile city as defined in ISO 37101.
10.2.2 In d ica tor require me nts

The percentage of essential city services covered by a documented continuity plan shall be calculated
as the tota l number of essential services that are covered by a docu mented contmutty plan (nu me ra tor)
divided by t he total number of essential services provrdod in t he city by government entities
(denominator). The result shall be multi plie d by 100 and exp ressed as t he pe rcent age of essen tial cit y
services covered by a docume nted con nn urty pla n.
Essent ia l city services shall refer to services th at are deemed vital to the well-being a nd functioni ng
of the communi ty. These can include. but a re not limited to, transportation, electricity, gas, water,
sanitation and wastewater t reatment, waste ma nagement, food, heal th, police, fire and emergency
services and am bula nces. Cit ies sh ould rep ort which essen tial city services are included in the
calculation.
A co ntinut ty plan shall refer to a documente d strategy that identifies t he t hreat s an d r isk s faci ng
t he cit y operations, and th at helps to protect its assets and personnel from the negative effects of
shocks. Continuity plan ni ng involves defining potenttal risks, determ ini ng how those r isks will affect
op era tions, implementing safeguards and procedures to mitigate those r isks, and regularly reviewing
risks to ensure their relevancy and cu rrency, Continuity plans should be regularly update d.
NOTE ISO 22301 is tile int"rnational1y recognized b"ncbmark for organizational continuity. It specifies
requ irements to plan. establish. implement. operate, monitor, review. maintain and ccntlnually improve a
docu,""nted management system to protect against, reduce tbe likelihood of occurrence of, pr"pare for, respond
to, and recover from dlsrupttve incidents when they arise.
10.2.3 Data s o u rces

The data for this ind icator should be soureed from t he continuity plans of entiti es provtdlng essential
city se rvices
10,2.4 Data interpretati on

The presence of a bus iness cunti nu ity plan does not in itself ensure that ident ified continui ty measu res
have been im plemented or guarantee that business continuity will be ensur ed in t he case of a stress
or shock .
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ISO 37 123:2019{E)
10.3 Percenta ge o f city electronic data wi t h secu re a n d r emo t e b ac k-up s t o r a ge
10.3.1 General
Those implementing this document shou ld rep ort on this indica tor in accordance wit h th e follow ing
requirements.
NOT E1 Safe and efficient back-up. access. recovery and storage of data are critical to the functioning of city
governments and their disaste r mitigation and recovery strategies. Important data held by gover nments can be
backed up at secure. offsite data cent res to protect against disrupt ions and/or damage to primary storage.
NOT E2 This indicator reflects the "Governance. empowerment and engagement·, "Safety and seccrn y' and
"Community infrastructure" issues as defined in ISO37101. lt can allow an evaluation of the contribution to the
"Rcsthence" purpose of the city as defined in ISO 37101.
10.3 .2 Indi cator r eq uire me nts

The percent age of city electronic da ta wit h secure a nd remote back-up storage sha ll be calcula ted as
the volume of cit y electronic data with secure a nd remo te hack-u p storage (numerato r) d ivided by th e
t otal volum e of electronic city dat a (denominator). The res ult shall be multip lied by 100 and expressed
as the percentage of city dat a wit h secure a nd re mote back up storage.
Back-up remot e sto rage sha ll refer to t he storage of da ta ( held on servers. workstations and laptops) at
a secur e secondary [e.g. offsite) location.
Plans and mecha nism s for the safe, long-ter m storage of city data should reflect the cit y's vulnerabilities
t o haz ards a nd should be updated a nd tested regu larly.
10_3. 3 Dat a sou rces
Data for this indicator should be sou rced from t he clty's IT department.
10 .4 Percentage o f p ublic m e etings d edicated to res ilienee in th e ci ty
10.4 .1 Gen eral

Those implementing this documen t shou ld re port on this ind icator in accordance with t he following
requi remen ts .
NOTE1 Public meetings in cities help to promote and enable inclusive and collaboratlve approaches to
resurence planning, enhancing citizen engagement and cit izen-driven st rategies in creating a more resntene city.
NOTE2 This indicator reflects the "Governance. empowerment and engagement" and "Education and capacity
building" issues as defined in ISO 37101. 11 can allow an evaluation orthe cont ribution to the "Resilience" purpose
of the city as defined in (SO 37101.
10.4 .2 Indicator req ui re me nts

The percen tage of public meetings dedicated to restnence in t he city shal l be calc ulated as th e number
of public meetings dedicated to resilience in the city (numerat or) divided by the total nu mber of
public meetings in the city (denomi nator). The result shall be multiplied by 100 and exp ressed as t he
percentage of publtc mee t ings dedicated to restlte nce in t he city.
Public meetings shall refer to meeti ngs he ld by th e city and open to all res idents and stakeholders.
Public meeti ngs are meetings held to increase awareness of an issue or proposal. which may include, but
are not limite d to, meetings held by the urban planning depart ment of the city regarding a deve lopment
proposal for a new apa rtment building or public t ra nspor t rou te. Public meetings dedicated to
resmence in th e city cou ld cover a w ide ran ge of topics such as, but not limit ed to, the development of
infrastructure to mitiga te the impact s of potential shocks and stress, the development of environmenta l
policies to mit igate t he impacts of climate change and the fund ing of social programmes th at increase

ISO 371 23 :2 0 19 (E)
s oc ial cohesto n in t he city. Therefore, cities sh ou ld repor t the purpose o f each pub hc meeting in the
numerator of t he indica tor calculation.
Cities should also report on who is facilitating the meeting and the minimum outreach and partici pation
requirements for publtc meet ings. In a ddit ion, cities should report t he number of attendees at each
me eti ng and the mod e o f attendance [e.g. on line or in person), if possible.
10 .4.3 Data s o u rces
Data on public me e tings shou ld be sourced from a city's public meeting registry.
10.5 Numbe r of intergovernmenta l agree me nts dedicated to planning for shocks as

percentage of tota l inte rgover nmen tal agreeme nts
10.5.1 Gene ra l
Those im pleme n ting this documen t should re po r t on this ind ica tor in accorda nce wi th the following
req uirements.
NOTE 1 Intergovernmental agr eements are a common and useful instrument serving a variety of purposes.
With regards to resilience, intergove rnmental agreements help to foster relationships across and between
levels of government [e.g. city, stnreyprovtnce and national governments) and promote and entrench long-term
collahorattve planning for managing shocks.
NOTE 2 This indicator reflects the "Governance. empowermen t and engagement" issue as defined in ISO 37101.
lt can allow an evaluation of the contribution to the "Resihence" purpose of the city as defined in ISO 37101.
10.5.2 Indica tor req uire m e nts
The number of intergovernmen tal agreemen ts dedicated to planning for s hocks as a percen tage of total
inte rgovernmental agreements shall be calculate d as the nu m ber o f int ergove r n me nt a l ag ree me nt s
involving the city t hat are de di ca ted to pla n ning for shocks (numerator) divided by the to tal nu mber of
inte rgovernmental agreements (denomin ator). The res ult shall be multiplied by 100 and expressed as
t he n u mber of intergovernmental agreements dedicated to pla n ning for shocks as a percentage of total
inte rgove rn ment a l agreemen ts.
An intergove rn ment al agreement shall re fe r to an ag ree men t that is entered into by the city wi t h at
least o ne other level of governmen t [e.g. state/provtncial and na tional lev els of government).
NOTE There are numerous Iransnational city networks, some of which have a general remit, while others
work on individoal aspects such as coping with the impac ts of climate change. In the last few years, more and
more city networks have been addressing the issue of city resiuence, including preparedness for extern al shocks.
ln some Instanres, these existing city networks can be a source of intergovernmental agreements.
10.5. 3 Data so u rces
Dat a on intergovern ment a l agreements should be sou rced from city departmen ts and ministries
responsible for in te rgo ve rn me nt a l relations. If the city is member of a city network with relevance to
t he city's s usta inab ility a nd res ilienee thi s ne twork can be co u nted as a data source.

ISO 37 123:2019{E)
10.6 Percentage of essen tial serv ice p roviders that ha ve a do cumented b us ine ss
contin uity plan
10.6 .1 General
Those implementing this document should report on this indicator in accordance with the following
requirements.
NOT E 1 Business continuit y plans can enhance a city's preparedness for stresses and shocks. and enable rapid
recovery. lt is import ant to note that many prfvare -secr c r entities provlde essential or important goods and
services relied upon by cit izens. Cities therefore need to be proactive in encouraging pi-ivate-sector entit ies to
undertake business continuity plans. based on a shared view of the risks likely to arise.
NOT E 2 This indicatorreflects the "Governance. empowerment and engagement"issue as defined in ISO 37101.
tt can allow an evaluat ion of the contribution to the "ResiliencO'" purpose of the city as defined in ISO 37101.
The percentage of essen tial service pro viders that have a documen ted business con n nutry plan shall
be calculated as the total number of essenti al service provtders t hat have a documented business
continuity plan (nume rator) divided by the tota l number of essential ser vice provtders (denominato r).
The result shall be mu ltiplied by 100 and expressed as the percentage of esse ntial se rvice provider-s
that have a document ed business r ontfnutty plan.
Essent ia l service provide rs shall refer to entities outside of gove rn men t t hat provide services tha t are
vital to the funct ioning of t he city. This includes prtvate sector providers of infrast ruct ure services,
including electricity, gas, water, sanitation and wastewater treatment, and wast e management. It
should also include major food dist ributors and providers of retail banking services.
A business continuity plan shall refer to a docume nted strategy tha t identifies the threats and r isks
faced by a company or organization. and that hclps to protect its assets and personnel fro m t he negative
effects of a stress or shock, the reby ensuring operational continuity. Business continuity plan ning
sha ll involve iden t ification of potent ia l ris ks. deter mining how those risks will affect op era t ions,
implementing safeguards and procedures t o mitigate those risks. and reg ularly reviewi ng risks to
ensure their relevance and accuracy. Business continuity plans should be regularly updated.
NOT E ISO 22301 is the tnremanonany recognized benchmark for husiness continuit y. It specifies
requirement s to plan. establish. implement. operate. monitor. review. maintain and continually improve a
documented management system to prot ect against. reduce the likelihood of occurrenc e or, prepare ror, respond
to and recover from disruptive incidents when they arise.
Infor mat ion on business continuity planning should be obtained from esse ntial service providers for
the city.
10,6 .4 Data in terp r etati on
The p resence of a business con t inuity plan does not in itself ensure t hat ident ified co nti nuity measures
have been implemented or guarantee that business conti nuity w ill be ensured in the case of a stress
or shoc k.

ISO 37123:2 0 19(E)
11 He al th
11.1 Percen tage of hospitals e quipped with back- up e lectr icity sup ply
11.1.1 Ge n era l
Those im ple me n ting this documen t should re po r t on this indicator in accorda nce wi th t he following
req uirements.
NOTE 1 During shocks and stresses. hospitals play a critical role in providmg eme rgency care. These facilities
need to carl' for exis ting pauents. while they also take on the role of trea ting otsasrer-retered cascatetes and
injuries. Healthcare facilities rely on electricity to maintain the ir essential functions and therefore require a
reliable bark-up electricity supply to rnai ntain these funct ions in the case of power ourages.
NOTE 2 This indicator reflects the "Health and care in the community" and 'Community infrast ructure"
issues as de fined inlSO 37101. lt can a llow an evaluation of the contribution to the "Resilience' purpose of the
city as defined in [SO 37101.
11 .1. 2 In di cator req uirements
The percentage of hospitals equipped w ith back-up ele ctricity supply shall be calculate d as the
nu mb e r o f hosp it a ls e q u ipp ed w ith back-up e lect rici ty s up p ly [numerator] divided by t he tota l n umber
of ho s pital s in th e city (denomi nator). The resu lt s hall b e mu lt ipli e d by 100 a nd ex pressed a s the
percen tage of he al thcare fac ilities e q u ip pe d with back-up electricity su pply.
Ba ck u p e lectrici ty s upply w il l include elect rical ene rgy sources (i ncl ud in g ge nera tors an d battery
storage) protected from likely ha z a rd s and with sufficient energy or fuel supplies to prov tde sufficient
power to run t he esse ntia l fu nctions of t he ho s pita l for a n·h period.
11.1.3 Da ta s o u r ces
Data on t he nu m ber o f hospi ta ls e qu ipp ed wi th emergency energy s upplies a nd ge ne rators s hou ld b e
source d from healt h authorities.
11.2 Percentage o f pop ula tio n with bas ic hea lth in surance
11.2.1 Genera l
Those im ple me n ting this documen t should re po r t on this indicator in accordance wi th t he following
require ments.
NOTE 1 The provision of basic health insu rance supports people in maintaining good health and allows access
to appropriate medical care when sick. injured or disabled. Healt h insurance can reduce the financial burden that
persons and their family face when requiring essen tial medical services. Health insur ance also plays a role in
enabling communities to be less vulnerable to shocks and stresses.
NOTE 2 This indicator reflects the "Health and care in the community' issue as defi ned in [SO 37101. It can
allow an evaluation of the contribution to the "Reslttence" and "Social coheslon" purposes of the city a s defined in
ISO 37101.
11.2 .2 In di cator re qu ire me n ts
The percen tage of population wit h basic hea lt h in s u ra nce shall be calcula te d as the tot al nu m be r of
residents wi thin th e city with b asic health ins uran ce co verage (n u me ra to r) divided by the cny's to ta l
popu lat ion (de nomin atorJ. The result sha ll be m u lti plied by 100 a nd ex pressed as a perce ntage of
popu lation wit h b asic hea lt h insu rance.

ISO 37123:20 19{E)
Basic health insurance sha ll refer t o a form of risk pro tec non from incu rred medical ex penses, either
t hro ugh free or low-cost access to medical services or through pay men ts of benefits as a res ult of
sickness or inju ry to recover cos ts . Healt h insura nce may be publicly or prlvately provided.
Data on res iden ts w ith unified healt h histories sho uld be sourced t hro ugh local, reg iona l or provinctal
healthca re prov ide rs or insu re rs .
11 .3 Perce ntage of po pulation that is fully imm uni zed
11.3.1 Ge nera l
Those imple men t ing this doc ume nt shou ld rep or t on this indicator in accordan ce w ith th e followi ng
re qui remen ts .
NOT E l Immunization is one of the most cost-effective publk health interventions to date, averling an
estimated 2 million to 3 million deaths every year. lmmuniaat ton programrnes have been very successful in
protecting people against specific infections, hence why il is import ant people receive all basic vaccinations.
NOTE 2 This indicator reflects the "Health and care in the community" issue as defined in ISO 37101. lt can
allow an evaluation of the cc nt r tburfo n to the " Restlfence" purpose of the city as defined in ISO 37101.
11.3.2 Ind ica tor r eq uire me nts
Th e perce ntage of pop ulation that is fully Immuntzed shall be calc ulated as th e number of residen t s that
have been fully imm unize d in th e city (numerato r) d ivided by th e total cit y populati on (de nominator).
Th e result shall be multiplied by 100 and ex pressed as t he perce ntage of population that is fully
Immuntzed.
Accord ing to t he World Health Organi zatio n, a perso n who is fully immu nized sha ll refe r to a perso n
who ha s rec eived all bas ic vacctnatto ns before reac hing one year of age . More specifica lly, a person is
fuliy immu nize d wit h all basic vaccmauons if the person has received Bacillu s Calmette-Guertn (BeG)
vaccine aga inst ruberculos ts at birt h; three doses eac h of polio and pe ntav alen t [dip ht her-la-tetanus-
pert ussts-hepatitis B ( Hep), Haemoph ilus influ en ze type B (Hib)] vacci nes at 6 weeks, 10 weeks and
14 wee ks old ; a nd a vacctnano n agai nst measles at 9 months old l1Zl,
11.3.3 Data so urces
Data on people who are fully im munizated should be sourced fro m a re leva nt local or reg iona l ministry,
depa rtment or organization th at is responsible for prov iding im muniz ation hea lt h services.
11.4 Number of in fectious disease outb reaks per yea r
11.4 .1 Gen eral
Tho se imp leme nti ng this document should report on this ind icator in acco rdance wi th t he following
re qui rem ents.
NOTE 1 An infectious disease outbreak is a major potential shock for a city. The ability of a city to prepare for.
recover from and adapt to an infectious disease outbreak is indicative of resutence.
NOTE2 This indicator reflects the "Health and care in the community" issue as defined in ISO 37101. lt can
allow an evaluation of the contribution 10the "Restlfe nce" purpose of the city as defined in ISO 37101.
The num ber of infectiou s d isea se outbrea ks per year sh all be calculated as the co unt of infecti ous
dise ase outb rea ks in a given year in th e city.
0:0 ISO2019- All rights reserved 33

ISO 371 23:2 0 19 (E)
An infect ious dise ase shall refer to a disease cau sed by pathogenic microorganisms such as bacter ta,
vtruses, parasites or tungu the dtseases can be spread, direct ly or indirect ly, from one person to another.
As defined by the World Health Organization , an outbreak shall refer to an occurrence of cases of
disease in excess of what would normally be expected in a de fined community, geographical area or
season. An outb re ak may occu r in a restricted geog raphical ar ea or may extend over several count r ies.
lt may last for a few days or weeks, or for several vearsust
11.4.3 Data sour ces
Dat a on th e nu mber of infectious diseases should be sourced from relevant local or regiona l minist r ies,
departments or organiza tions responsi ble for disease surveillance and epidemiology.
11.4.4 Da ta inte rpretation
Public healt h surveillance ensures a n ongo ing, systematic collecti on, an alysis and int erpretat ion of
hea lth-related da ta essential t o the planning, implementation and evaluation of publlc hea lth prac uce.
Surveillance is undertaken to inform d isease pr eve ntio n and control mea sures. especially in t he case of
disease outbreaks. Furthermore, pu bhc hea lt h surveillance, such as t he trackfng of dise ase outbreaks,
is an essential communicat ion point in rorecastt ng and respond ing to disease outbreaks and incident s
of regional, nationa l an d international significance.
12 Hou sing
12.1 Ca pacit y of des ignated e m e rge ncy shelte rs pe r 100 0 00 populatio n
12.1.1 Gene ra l
Those implementing this documen t should repor t on t his indica tor in accordance w ith the following
requirements.
NOTE 1 Emergency sbelters are places of rest. repneve and recu per atton for people displaced by shocks and
st resses. Tbey are essential to a cny's capacity for disaster prepareduess and response. and tberefore restlieuce.
NOTE 2 This indicator reflects the "Health and care in tbe community", " Llv lng and working together" and
·Living together. interdependence and mutualny" issues as defined in ISO 371O!. lt can allow an evaluation of the
cont r tbutlo n to the "ResiHence" purpose of the city as defined in I SO3110 1.
12.1. 2 Ind ica tor req uiremen ts
Capacity of des ignated emergency shelters per 100 000 pop ulat ion shall be calculated as t he to tal
capacity of all designat ed emergency shelters in t he city (numerator) divid ed by 1/ 100 000 of the cny's
total populati on (denom inator). The resul t shall be expressed as t he capaci ty of designated emergency
shelters per 100 00 0 population.
Capac ity sha ll refer to t he maximum, p redete rmine d number of people who ca n be accommoda red in a n
emergency shelter.
Emerge ncy shelter shall refer to an existing structure th at has been officially design ated to he used
for temporary housing for people whose previous housing is unsafe or unava ilable duri ng or after
a disaster. or who are Ile e in g the effects of a d isaster. Emergency shelrers should be able to resis t a
disas ter by virtue of the ir cons truc tion and/or locatio n.
12.1. 3 Data s ourc es
Infor mation on designated emergency shelters should be sourced from emergency management
authorities.

ISO 37 1 23 :2019{E)
12.2 Perce nta ge o f buildi ng s s t r uct u ra lly v ulnera ble to h igh-risk haza r d s
12.2 .1 Ge neral
Those implementing this document should rep ort on this indica tor in accordance wit h the followi ng
requirements.
NOT E 1 The vulnerability of a cny's building stock to severe damage or collapse during a disaster is vital to
overall resruence. Assessment and review ofbuilding vulnerability can help cities to identify structures in need
ot repair, retrofit or rebuilding so as to meet current codes and standards that are relevant to the curren t bazard-
risk profile. This is especially true in cities prone to earthq uakes, hurrkanes, cycrones. floods, tsunamts and
landslides.
NOT E2 This indicator reflects the "t.ivrn g and working environment" issues as defined in ISO 37101. It can
allow an evaluation of the contribu tion to the "Reslllence" purpose of the city as defined in ISO 37101.
12.2. 2 Indicator req uire me nts
The percentage ofbuildings structurally vulnerable to high -nsk hazards sh all be calculated as t he total
number of buildings in th e city t hat are vulnerable to hig h-risk haza rds (nume rator) divided by th e
t otal nu mber of buildings in t he cit y (denominator). The res ult sha ll be multipli ed by 100 a nd expressed
as the percentage of buildings struc turally vulnerable to high-nsk hazards.
Buildings sha ll refer to all residentiai and non-residennal structures that are designed for huma n
occu pancy [Le. with roofs and walls) and t hat stand in permanent or semi-permanent locations.
This includes public and pt -i vate buildings used for restdent tal, commercial, industrial, institut ional,
rec reational or ot her purposes. Buildings t hat are st ructurally vul nerahle to hig h-r isk ha zards (suc h as
ear thq ua kes. cyclenes and floods) are at high risk of suffering collapse or sig nifican t damage due to the
effects of hazards t hat can cause deat h or injury to the buil ding's occupants.
12.2.3 Data sou rces
Dat a for this indicator shou ld be obta ined fro m city departmen ts or loca l aut hor ities responsible for
ensu r ing comp liance wi th buildi ng codes, sta ndards a nd safety re gulat ions.
12.3 Percentage o f res id e n t iai building s n ot in conformity w ith building co d e s an d

s ta n dards
12.3. 1 Gene ra l
Those implementing this documen t should repor t on t his indica tor in accorda nce wit h t he followi ng
requi rements.
NOT E 1 National and/or local bUilding codes stipulate safety and perfor mance standards for tbc design and
construc tion of residen tiai buildings. These codes and standards can be legally and actively enforced to ensure
that buildings withstand the higb·risk hazards ehae a community faces. and thereby reduce risk of building
damage or collapse during a disaster.
NOTE2 This indicator reflects the "Living and working environment" issues as defined in ISO 37101. lt can
allow an evaluation of the contrtburton to the "Restlfe nce" purpose of the city as defined in ISO 37101.
12.3.2 Ind ica tor req uire me nts

The percentage of residentiai buildings not in conformity with building codes and st andards shall
be calculated as the tota l number of resid ent tal buildings in the city not in conformity with building
codes and stan dards (numerator) divide d by t he total num ber of res identiai buildings in the city
(de nominator). The resu lt sha ll be mu ltiplied by 100 and expressed as the percentage of residentiai
buildings not in con for mit y wi th buildi ng codes a nd sta ndards.

ISO 37123 :2 019 (E)
This indicator relates t o all build ing co des an d standards, includ ing (an d es pecia lly) t hose t ha t regulate
t he st ruc tural integrity of residen t lal buildings and t heir resis tance to severe damage or collapse
du ring a disas ter (e.g. ear thquakes, floods, cyclenes, landslides).
Resident ia i buildings shall refer to all struc tures desig ned for long-term human occupancy (Le. with
roofs an d walls) a nd that sta nd in pe rm anen t or se mi-permanent loca tions.
Building codes shall refer to the ordmances, regula tio ns and associa te d standards intended to reg ulate
as pec ts of design. con str uct ion, material use, alterat ion a nd occ upancy ofbuilt st ructures.
Dat a for t his indicator shou ld be obta ined from city dep a rtm ent s or loc al aut hori ties responsible for
en forc ing building codes, standards an d safety regula tions, and for t he licensing of new residen tiai
buildings,
12,4 Percentage o f damaged infra structure that was "b utlt back better" afte r a disaster
12.4.1 General
Those im ple menting this documen t should repor t on this indicator in accordance with t he following
req uirements.
NOTE 1 Post-disaster learning is an essential process in the reconstruc tion of st ronger and enhanced
communities. The process of "building back better" helps cities to mitigate existing risks arul prepare for future
drsasters.Lessons learned from real disas ter events can be integra ted into a city's risk-management framework.
NOTE 2 This indicator reflects the "Governance, empowermen t and engagement ", "Community infrastructure",
"Innovat ion, cre envny and research" and "Living and working environment" issues as defined in IS O 37t01.lt
can allow an evaluation of the contribution to the " Rcstlle nce" purpose of the city as defined in ISO 37101.
12.4 .2 Ind ica tor req ui r emen ts
Percentage of da maged infras truc ture tha t was "built back better" after a dis aster shall be calculated
as the total infrast ruct ure wit hin the city that was "bu tjt bac k bet ter" after a dis aster or ext reme event
[numerato r] divided by the tot al qua ntity of infrastruct ure-s damage-d at t he last even t withi n t he city
[dennnunatcr]. The res ult shall be mul t iplie d by 100 an d exp resse d as t he percen tage of damaged
infrastructure t hat was "built back better" after a disas ter,
Qua nti ty of infrast r uct ures shall refer to squa re metres for poi nt Infrastructures or kilometres for
linear infrast ruct ures.
Quanti ties (an d associ ated percentage) have to be reported separately for po int and linear infrastructure
in Table 2 an d cannot be sum med.
Tab le 2
Area or le ngt h bu ild Tot al area or lengt h of Percentage

infra stru ctu re da mage d
back be tt er- at the last event %
Point infrast ructure
(area in mZ)
Linear infrastruct u re
(length in km)
This indica tor can only be assesse d in ms ta nces where a disaster or ext re me eve nt has impac ted the
city result ing in damage to buil dings and st ructures.

ISO 37 123:2 0 19{E)
Infra st r ucture sha ll refe r to poin t and linea r assets (physica l, built] that provide essential funct ions at
single, ide ntifiable sites or posi tions within the city, or along cond un s. corrtdcrs. rou tes or lines wit hin
the city, and tha t st and in perma nent or semi-permanen t locatio ns,
Point infrastructu res shall indu de major buildings use d for education (e.g. schools, unive rsities,
colleg es) and hea lthcare (e.g. hospita ls, hea lth cltntc s), as well as sta tio ns, facilities, pla nts, inst all ations
or othe r point-sour ce works used for solid was te d isposal and t reatm ent, wa ter and wastewater
treatment, and power genera tion, transmission a nd distribu tion.
Linear infrastruc ture sha ll indude major pipelines used for delivery of water and gas or re moval of
was tewater; t ra nsm ission lines for delivery of electricity; and maj or transportation routes a nd
co r-r-id e rs for move me nt of people an d goo ds over land and wa ter [e.g. h ighways, roadways, railways,
causeways. br idges).
ln t he co ntext of t his indicator, "bu ilt bac k better" shall refer to the recovery, reh abilitation and
reconstruction of cities' physical infrastruct ure after disaster events to increase its restltence. Exa mples
of "built back better" a re:
int roduc ing d isaster risk-reduction measu res (including building codes and regulations) to increase
the resmence of physical assets being reconstructed, such as eart hquake- resistant;
buildi ng des igns or ra ised-floor elevauon in tlood-prone areas;
int rodu cing a nd enforcing appropr-ia te land-use planning regu lat ions, w hich eur-tail r eco nst r uction
in high-ris k areas;
rec onstruct ing improved haza rd-co nt rol infrast ruct ure, such as flood e mba n kme nt s:
repl acing damaged assets w ith con text-sensitive, technologically updat ed ahern atives, for exa mple
moderniz ing damaged telecommu nications equipment to keep up wi th technological adva nces;
using recovery as an opp ortunity to right size infrastructure to better meet community needs. for
example reconst ructi ng hospitals w ith an adequate number ct beds un.
Dal a for this ind icato r should be sourced from the pla nning and engi neeri ng departments of t he
city along w ith other pu blic and prfvate ent ities invo lved in t he plannin g and co nst r uction of city
inf ras truc ture,
12.4 .4 Data Int e r pretation

Point lnfrastructures and linear tntras rruc rures dat a have to be considered and inter preted separately
and carefully as the impact of infrast r uct ure da mage on city services an d infrastructure reconstruction
issues may be differe nt depending of t he ty pe of infrastructure. Certai n types of infrast r uctu re can
more easily be "bu ild back better" than others.
1 2 .5 An n ua l num b er o f r e sidentiai properti e s flooded a s a pe rcen t age of to tal

r e sfdenttal p rop ertie s in th e ci ty
12.5.1 Genera l
Those im ple men t ing this doc ume nt sh ould repor t on t his ind icator in accorda nce w ith th e followi ng
requirements.
NOT E I With the increasing freq uency of severe weather events. it is essential that homeowners take steps
to protec t their homes from flooding. Cities also play a critical role in mitigating residentiai flooding. for
example, through planning controls and construction and maintenance of storm water infrast ructure.Sources of
lloodtng can include, but are not limited to, rain fall. storm surge. overflowing river banks, surface water run-off.
groundwater rise and sewage back-cp.

ISO 371 23 :2 0 19 (E)
NOTE 2 This indicator re flects the "Safet y and security" and "Living and work ing environm ent " issues as
defined in ISO 37101. lt can allow an evaluat ion of the contribut ion to the "Attracnveness", "Resilience" a nd
' w en-n etng- purposes of the city as defined in ISO 37101.
12.5.2 In d ica to r req uire m e nts

The a nnual nu mbe r of residenti aI pro pe rt tes flooded as a pe rcentage of tot al residential prope r-ties in
t he city shall be calculated as the a nnual number of residentia i prope rties tha t have Ilooded in t he city
(numerator) divided by th e total number of residentiai propertt es in the city (denomi nator). The result
s hall be multi plied by 100 and expressed as t he annua l number of restde nttal properties flooded as a
percen tage of tota l res ident iaI p r-op e r-ties in the city.
Re sid e ntia l prope rues shall refe r to d well ings (or struc tures) classified for residen tial use. Exa mples of
residenti aI properties should include, bu t are not limited to, single-family dwell ings, mobile dwellings,
seml-detached dwellings. raw houses. condominiums and a pa rt me nt buildings.
12 .5 .3 Data so urces
Dat a on the numbe r of residentia i properties flooded should be source d from local or regional
minist ries/departme nts res po nsibl e for public safe ty. w ater a nd/or e nviro nme nt services.
12 .6 Perce ntage o f re sidentia i properties lo cated in high-risk zones
12.6.1 Gene ra l
Those im ple me nting this docu men! should re po rt o n this indica tor in accordance wi th the following
req uirements.
NOTE 1 Properties located in high-ris k zones are especially vulnerable to damage or destruction d uring
disa st er events . Cont rolling th e type a nd location of property development is a key strategy for cities to avoid
and reduce risks from natu ral hazards .
NOTE 2 This indicator reflects the "Safety a nd serurity 'Tssue as deflned in ISO37101. lt can allow a n evaluat ion
of the contribution to the "Resilience" and "Att ractive ness" purposes of the cily as defined in IS O 37101.
12.6.2 In di ca to r re q uire me nts

The pe rcen t age of resid e nt ia l proper t ies located in high-risk zo nes s hall be calculated as th e numbe r
of resid entiai prope rties located in high-risk zones wi thin the city (numerator) d ivided by the to tal
number of residentiai proper ties in t he city (de no mina tor). The resul t shall be multiplied by 100 a nd
expressed as the pe rc entage of res iden tia I proper ttes located in high-risk zones.
Reside nIia i pro perties shall refe r to dwellings (or structures) classified for residentiaI use. Exa mples of
residentiaI pro pe r ties should include, bu t a re no t limited to, sing le-fa mily d well ings, mob ile dwellings,
semt-detached dwellings, row hcuses. condominiums a nd a pa rt me nt buildings.
High-r is k zones shall refer to th ose areas of t he city that are pa rticula rly vu lnerable to nat ural haza rds,
such as Hood plains. hillsides prone to mudslides and low-lying coastal areas. Haza rd maps c rea ted by t he
city s hould be used to iden tify such areas a nd ind icate [he pro ba bilit y of occurrence of a re levant haza rd.

Ma ppingydelinea tio n of haza rds within the city is often a key responsibil ity of city gov e r nments.
Info r ma tion on haz ard maps a nd the locat ion of ris k zones sho uld be ob tained fro m several depa r t me nts
and stakeholders, including GIS depart ments, emergency planncrs and resea rc h institutions.

ISO 37 123:2019{E)
13 Population a nd socia l cond itions
13.1 Vu lnera ble po p ulation as a percentage of city populatio n
13.1.1 General
Those implementing this documen t should rep ort on this ind icator in accordance with t he followi ng
req uirements.
NOTE 1 vulnerable members ofa community are often the people most at risk from shocks and stresses. For
emergency planning purposes. ensuring the safety of vulnerable people often requires a dispropurtionately
large quantity of time and resources of emergency services during shocks. Knowing the magnitude of a city's
vulnerable population can help a city prepare for shocks and st resses.
NOTE 2 This indicator reflects the "Living together. tnterdependence and mutuality' issue as defined in
ISO 37101. It can allow an evaluation of the contrihution to the "ResiliencI,''' and "Social cohesion" purposes of the
city as defined in ISO 37101.
13.1 .2 Indi ca tor req uire me nts
The vul nerable population as a percentage of tota l city populat ion shall be calculated as the total number
of vulnerable people within the city [nume rator] d ivided by the city 's total population [denumtnato r},
The res ult sha ll be mul t iplied by 100 and exp ressed as the vulnerab le po pu lat ion as a pe rcen tage of
tota l city population.
Vulnera ble people sha ll refer to individuals who have limited capaci ty to annctpate. cope with. restst
an d recover from the effects of a disaster, and can include the following segments of t he population:
persons with physica l or men tal impa irment s;
pr e g nan t wo me n;
ill or undernour ished people;

the nomeless:
people located in slums and informal ho usi ng;
refugees and internally d isplaced people;
transie nt or nomadic co mmunit ies.
Other population segments in the city (Lc. children an d the elderly) that may be vu lnerable to hazards
due to location or con te xt-s pecific factors may als o be cons idered in t he inter pretation of city population
vufnerability, They are not rep orted here as they have already been conside red in ISO 37120.
NOT E 1 Children and ederly people are always counted in ISO 37120:2018, 13.4.3.
NOTE 2 Due to privacy issues. this reporting will be based on voluntary information. For example. a city can
propose a voluntary reporting for persons who consider themselves as vuluerable.
Population an d demographic data should be obtai ned from census and household survey da ta. However,
mea sur ing so me ca te g orie s of vul nerable per sons may requ ire addit ional or a lternative data collectio n
methods such as additional spect ftc surveys Ie.a. for homeless people).
13 .1.4 Data interpreta tion
A person can have physical impa irments a nd be pregnant or ca n be ill and homeless a nd th us be
vu lnerable for several rea sons th at may be counted se parate ly.

ISO 371 23 :2 0 19 (E)
lt can be d ttftc ult to detect t his overlap, so the vul nerable popula tion can be stausuc euy ove r-
represented in comparison to the population as a whole.
13.2 Percentage o f p op ul ation e n ro ll e d in socrat a s sis tan ce programme s
13.2.1 Genera l
Those im ple me nting this documen t should re po r t on this indicator in accordance wi th t he following
requirements.
NOTE 1 Providing sodal a nd financial assistance to disadvantaged and low-income persons hf.'lps ensure
access to essential needs and maintenance of basic living standards. Social assistance can also help to reduce the
vulnerabihty of recipient populations tu shocks and stress es.
NOTE 2 This indicator reflects the "Health and care in the communi ty" and "Living together, tnterdependence
and mutuality" issues as defined in ISO 37101. It can allow an evaluation of the contribution to the "Resrlie nce"
and "Social ccneston" purposes of the city as defined ill ISO 37101.
13.2 .2 In d ica to r re q ui re m en ts
The percentage of population enrolled in social assistance programmes shall be calculated as the
number of people withi n the city e nrolled in social ass istance prograrnmes [nu m et a to r] divid ed by the
to tal population of t he city (denominat or). The result shall be multiplied by 100 a nd expressed as the
percen tage of population enrolled in social assist a nce programrnes.
Social assistance shall refer to government-funded financial aid that prov ldes support to families
and individuals who ca nnot meet their basic living costs due to illness, disab i1 ity, low income or
unemployme nt. For some recipients, the need for assis tance is temporary, while for othe rs it is long term.
NOTE Social assistance is also known as welfare, income assistance or social security.
13 .2.3 Data so ur ces
Dat a on access to social assis tance programmes should be sourced fro m th e gov e rnmen t agencies (at all
tiers of government) responsible for provid ing these programmes.
13.3 Perce ntage o r pop u la t io n a t high ri sk from n atural h a za r d s
13 .3.1 Genera l
Those impleme nting this documen t should re po rt on t his indica tor in accordance wi th the followi ng
req uirements.
NOTE 1 Knowing the proportion of a city's populatinn that is exposed to haza rds can help to educate the
community. Incenttvtse actions to mitigate risk. identify tnstances of undertnsurance a nd enhance city risk
analysis and management processes.
NOTE 2 This indicator reflects the "Health a nd care in the community". "Li ving together, lnterdependeuce and
mutuahty" and "Living and working environment" issues as defined in ISO 37101.lt call allow an evaluation of the
contribution to the "Resiheuce", "Well-being" and "At tracttveness" purposes of the city as defined in ISO 37101.
1 3.3 .2 In di ca to r re qu ire me nts
The percentage of population at high risk from natural hazards shall be calculated as the number of
people in the city at high- risk of exp osu re to nat ural hazards [numerator] divide d by the total cit y
popu lat ion [dennmtnatc r}, The resul t shall be multiplied by 100 a nd exp ressed as t he percentage of
popu lation at high risk fro m natural hazards.
lJelineati ng high-risk exposure requi res detailed local risk assessment a nd up- to-da te haxard a nd
vu lne rability maps. Assessments a nd maps sh ould be publicly av ail able and inclusive of entire urban
40 @IS0 2019- Allr ights ....served

ISO 37 1 23 :2019{E)
areas. Up- to-date information is particularly impor tan t for hazards such as floods, because changes in
urban development can affect the area of a community at risk.
Where possfble, the percentage data for- each releva nt haaard type should be included and listed in a table.

Mappmgjdeltneatfon of haza rds, vulnerabillties. risks and exposures in the city is oft en a key
responsibility of city governments. Infor mat ion on these maps should be obtained from several
departments an d stakeholders, including GIS departments, emergency planners and research
institu tions.
13.4 Percentage ofneigh bourhoods with reg ular and open nei ghbourhood associati on
meetings
13.4.1 Genera l
Those implemen t ing this documen t shou ld repor t on t his ind icator in accorda nce w ith t he following
req uirements.
NOT E1 Neighbourhood groups increase sense of place and mobiHzation levels at the very local scale, while
building social capital and local interpersonal ties.
NOT E2 This indicator reflects the "Health and care in the community", "li ving together, interdependence and
mutunltty" and "Safety and securit y" issues as defined in ISO 37101. It can allow an evaluation oft he contr ibution
to the "Resilience", "Well-being" and "Attractlveness" purposes of the city as defined in ISO 37101.
13.4 .2 Indi cato r req uire me nts

The percentage of neighbourhoods with regular and open neighbour hood association mee tings shall be
ea lcula ted as t he numberof neighbourhoods in t he city with regular a nd open neighbourhood association
meetings (numerator) div ided by the total number of neighbourhoods in the city [denominat or]. The
resul t sha ll be multiplied by 100 and expressed as t he percentage of neighbourhoods with regular, open
neighbourhood associat ion meetings.
A neighbourhood shall refer to an adm inistratively defi ned geographic area wit hin the cit y.
Regular an d open neighbourhood association meeti ngs sha ll refer to neighbou rhood association
meet ings t hat occur at least annuall y and there ar e no exclusions in regard to who is able to att end
t he meeti ngs. A neighbou rhood associat ion sha ll refer to an associa tion rep resenting the residents of a
specific neighbou rhood.

Dat a on t he num ber of neighbourhoods with association meetings should be scurced from t he relevant
local or region al regist rat ion authority that collect s infor mat ion and dat a on the registration of official
neighb ourhood associat ions.
13.5 An n ua l percentage a f th e city po pula tion directly a ffected by natura l hazards
13.5.1 General
Those implementin g this documen t shou ld report on t his indicator in accorda nce with the following
requiremen ts.
NOTE l The number of people directly affected (Le. evacuated. relocated. iniured or skkened] by natural
hazard s is a measure ofa cuy's vulnerability. In somecases, it is a more relevant measure of disaster impact t han
the number of deaths .

ISO 37123:2019(E)
NOTE 2 This indicator reflects the "Safety and seccrtty" issue as defined in ISO 37101. lt can allow an
evaluation of the contribution to the "Well-being" and "Restlience" purposes of the city as defined in ISO 37101.
13.5 .2 Ind ica to r req uiremen ts
The annual percentage of the city popu lation directly affected by natural hazards sha ll be calculated
as the annual number of people evacu ated. relocated. injured or stckened due to natural hazards
(numerato r) d iv id ed by t he total c ity populatio n (denomi nato r). The res ult s hall be mul t iplied by 10 0
and e xpressed as the annual perce ntage of the city population directly affec ted by natural hazards.
Where possible. the dat a for each relevant haaard type should be included and lis ted as a ta ble.
NOTE An indicator that measures annual disaster-related deaths is included in ISO 37120.
13 .5 .3 Data s o u r ces
The data for this indicator should be sourced from emergency management authorities and other
agencies engage d in e mergen cy response.
14 Re creation
Fo r recreation indica tors, please refer to ISO 37120.
15 Sa fe ty
15.1 Percen tage of city popu lati on cove red by rnultt-hazard early warning system
15.1.1 Ge ne ral
Those im ple me n tin g this documen t should re po r t on t h is indica tor in accordance wi th the following
requirements.
NOTE l This indicator refers to the specntc warning of an imminent threat. Early warnings of that threat arc
essential to reduce human and economic losses from disasters. Warning systems prevent loss ofhfe and mitigate
the economic and material impacts of disasters. It is the respo ns ibility of city governments to ensure that its
citizens are effectively covered by some form of early warning system. enabling better preparedness for (and
response to) shocks.
NOTE 2 This indica tor reflects the "Safety and sccurity" issue as defined in ISO 3710 1. lt can allow an
evaluation of the contribution to the ' nestne nce" purpose of the city as defined in ISO 37101.
15.1. 2 Ind ica to r req uirem ents
The percentage o f city population covered by multi-bazard early warning sys tems shall be calcula ted as
t he tot al number of people within the city cove re d by muln-bazard early warn ing systems (numera tor)
divided by the ctty's tot a l po p ula t io n (denominator). The result shall be multiplied by 100 and expressed
as a percentage of population cove re d by multi-haza rd early warning systems.
Ea rly warning systems s hall refer to an integrated a nd coordinated arrangemen t ofhazard mo n itor ing,
forecasting a nd prediction, d isa st e r ri sk assessmen t, and commun icat ion a nd pre pared ness ac tivit ies
that enable cities a nd res id ents to t a ke action to reduce risks in advance o f haz a rdous e ve nt s.
Multt-hazard early warning syste ms cover a range of hazards and impac ts, and are ideally des igned to be
used in multl-hazard contexts w he re hazardous events may occur as a stngular event, simultaneously.
in success ion or cumulatively over time. leading to a number of rnre rreta ted an d cascading e ffects
within a city. Wa rn ings s hould be delivered over the maximu m possible notice per io d via mu ltiple
media, includ ing, b ut not limited to, p hone, T V, radio, web and strens.
42 @ IS0 20 19- Allrights ....served

ISO 37 1 23:20 19{E)
Warnings shou ld be reliabl e and specific to haaard type a nd shnu ld allow a mple time for prepa ranon
an d response (as far as technology permits).
NOT E The eecnnotcgv of disast er warnings is rapidly evorvmg. both in the tong-te rm assessment of risk (e.g.
seasonal weather forecast) and the notification period and update frequency for a specific event [e.g.Jandsllde
risk. lornado warnings. movement of f100d cresu. However, meaningful earthquake warn ing systems do not
currently exist for prac ttcal purposes.

The data for t his indicato r should be source d from emergency manageme nt auth or ities.
15.2 Percentage of e me r gency responders who h ave received di saster respons e training
15.2.1 General
Those impleme nti ng this document should re port on this indicator in accor dan ce w ith t he follow ing
requirements.
NOTE 1 Emergency responders are among the first people to arrive at the scene of an emergency related to a
disaster event. Responsetraining is therefore a critical element ofdisaster oreparedness.
NOTE 2 This indicator reflects the 'Safety and secority " and "Education and capacity hoilding" Issue as
defined in ISO 37101. lt can allow an evaluation of the contribution to the " Restlfe nce" purpose of the city as
defined in [SO 3710 1.
15.2.2 Indicato r r eq uire me nts

Percentage of emergency responders who have rec eived disast er res ponse t ra ining shall be calculated
as t he tot al number of emergency res ponders who have re ceived disaster respo nse t raining in t he city
(numerator) divid ed by the tot al number of emergency respond ers in t he city (denominator). The result
shall be multiplied by 100 and expressed as a percentage of emergency responde rs who have received
disas te r respon se traini ng.
Emergency responders shall refer to police officers, firef ighters, paramedtcs and resc uers. They are
a mong the first people to a rrive at the scene of an emerge ncy re late d to a disast er, and are t ra ined to
deal w ith a n array of med ica l, sec urity a nd sa fety iss ues th at can a rise immediate ly before, du ring or
afte r a d isaster.
Disaster t raining should cover worst-case scenartos.

The data for t his indicator sho uld be sourced from emergency manageme nt aut hor ities.
15.3 Percentage of loca l hazard warn ings issued b y n ational agencies a n n ua lly that are
received in a timely fashion by the city
15.3.1 Genera l
Those implementing this doc ument shou ld re port on this ind icat or in acco rdance with t he following
re quir ements.
NOTE 1 Early warning mechanisms or arrangements between hazard monitoring agencies (e.g. weather
offices) and local emergency respcoders are an essential component of disaster preparanon. Warnings and
forecasts from national offices can be dis semmated in an accurate and timely fashion to emergency planning
authorities. via well-understood information systems and management plans that correspond 10 the estimated
return period [i.e.Iikelthood and severtty) ofa disaste r event.

ISO 37123:2 0 19(E)
NOTE2 This indicator reflects the "Safety and sec crtty" issue as defined in ISO 37101. lt can allow an
evaluation ofthe contr ibution to the "Restllence" purpose of the city as defined inlSO 37101 .
15.3 .2 Indi cator req ui r emen ts
The percentage of local hazard warnings issued by national agencies annually that are received in a
t imely fashion by the city shall be calculated as the number of local hazard warnings issued annually
by nat iona l agencies th at are received in a timely fashion by the city (numerator) divided by the annual
to tal number of local hazard wa rnings issued by national agencies to the city (denomina tor) . The result
shall be mult iplied by 100 and expressed as the percentage of local hazard warni ngs issued by nat iona l
agencies that are receive d in a timely fashion by the city.
Haza rd warning or forecast sha ll refer to a specific call. notice, projection, alert or alarm of a potential
d isa ster even t. Warnings should be del ivered over the maximum possible notice period via mu ltiple
media, including phone, TV, radio and t he Web.
Timely fash ion shall refer to hazard warnings or forecasts received by city emergency respcnders with
su fficient t ime to act ivate info rmation systems and implement emergency plans (e.g. evacuation routes)
to warn citizens. This allows time for responders to as k questions and obtain further infor mation about
t he warning or foreca st from representatives of the issuing auth ority.
Emergency responde rs shall re fer to police officers, firefighter s, paramedics and rescuers. They are
among th e first people to arrive at t he scene of an emergency related to a disaster, and are t ra ined to
deal with an an-ay of medical , security and safety issues that can ar ise immediately before, during or
after a d isast er.
NOTE The technology of disaster warnings is rapidly evclvlng. both in the long-termassessment of risk (e.g.
seasonat weather forecast) and the nonucanon period and update frequency for a specific event [e.g. landslide
risk, tornado warnings, movement of flood crest]. However, meaningful earthquake warning systems do not
currently exist for practical purpcses-
15.3 .3 Da ta sourc es
The data for this indicator shou ld be sourced from eme rgency managemen t authorities.
15.4 Nu m ber o f hos pital b eds in th e city d e stroye d o r d ama g ed b y n atura l h a zards per
100 00 0 po pulation
15.4.1 General
Those implementing this documen t should repor t on t his ind icator in accor dance w ith the following
requirements.
NOTE I Damage or destruction to critical infrastructure assets such as hospitals have major negative
consequences for cities and can seriously hamper disas ter recovery efforts.
NOTE 2 This indicator reflects the' Health and care in the community" issue as defined in ISO 37101. It can
allow an evaluation ofthe contribut ion to the "Restllenc e" purpose of the city as defined in ISO37101.
15.4 ,2 Indi ca tor req uiremen ts
The number of hospital beds in the city destroyed or da maged by nat ur al haz ards per 100 00 0
popu lat ion shall be calcul ated as the tot al number of hospital beds desrroyed or damaged by natural
hazards with in t he city [nu mera tor] div ided by 1/100 000 of the city's population (denom inato r). The
resul t shall be expressed as t he number of hospi tal beds in the city des troyed or damage d by natural
hazards per 100 000 population.
This indicator is only ap plicable in the ins tance when a disaster or extreme event has occurred in the
las t 12 months.
44 @IS0 2019- Allrights reserved

ISO 3 7 1 23:2 0 19{E)

The dat a for thi s ind icato r should be sou rced from emergency management author ities as well as health
an d ed ucationa l aut horities.
16 Solid waste
16 .1 Nu m be r o f acti ve a n d t em pora ry w a ste mana gement s it e s a va ila ble for debris a n d

rubb le per s q u a r e k ilo me t re
16.1.1 General
Those imple ment ing this doc ume nt should report on this ind icator in accorda nce w ith t he following
req uiremen ts.
NOTE l Debris removal and processtng can be critical to helpinga city recover from a disaster. It is essential
to dispose of debris that is blocking rescue and emergency response activities. Safe and well·managed waste
management sites are key to debris removal if they are established in suitable locations. follow national safety
rules and meetcapacity reqoirements.
NOT E 2 This Indicator reflects the "Community infrastructure" issue as defined in ISO 37101. lt can allow an
evaluation of tbe contribution to the "ResiliencI,'"and ' Preservat ion and improvement of environment" porpow
of the city as defined in ISO 3710 1.
16.1.2 Ind ica tor req uire me nts

The number of active a nd te mpora ry waste ma nagement sites ava ilable for deb ris and rubb le per
sq ua re kilomet re shall be calculated as th e number of active a nd temporary was te mana gement s ites
accessi ble to th e city where debr is and rubble ca n be d isposed of (numerator) divided by the to ta l lan d
a rea of th e city in squa re kilomet res (denominator). The res ult sha ll then be expressed as th e num ber
of active and tem pora ry was te ma nagement sites ava ilable for debr ts and r ubble per square kilometre.
A was te man agement s ite shall refer to a site used for th e accumu la ncn of was te with t he pur pose of
disposing or t reatment of such was te. A waste management site may include vacu um pyrolysis plants.
tnctner ators. compost plants, t ransfer sta tio ns. storage facilities. recycling plants a nd d isposa l sites.
These facilit ies ar e seen as waste manage ment sites beca use they a llow for "cont inuous" sto rage of
was te on their premtses befor e th e t reat ment, disposal, removal or handling thereof. An active wast e
management site shall include any site t hat is cur re nt ly in use, is fully functioni ng a nd is access ible to
the city. A tempor ary waste management site is a sit e that can be built te mporarily to manage for a
limited per iod of t ime debr is and ru bble in a safe manner for hea lth a nd the environment.
Debr is a nd r ubble should include building and construction materials [e.g. wa ll cover ings, plast er,
d ry wa ll, plumbing fixtu res, ro ofing sh ingles and ot her roof coverings) and ot her loose solid was te s uch
as desks. chairs. sheet metals, PVC pipes and paper.

Data on active a nd tempora ry waste managem ent sites for deb r is and rubble should be sourced from
loca l or regio na l solid was te management department s. min ist r ies or orga nizat ions.
17 Sport a nd culture
f or sport an d cult ure ind icators, please refer to ISO 37120.

ISO 37123:2019(E)
18 Te le communication
18.1 Percentage of em ergency responders in the city equipped with s pecia lized
co mmunicat ion technologies a ble to operate reliab ly during a disaster event
18.1.1 Genera l
Those im plementing this document should report on this indicator in accordance with the following
req uirements.
NOTE 1 Mobile telecommunications networks (e.g. terres trial cell antennas] can be damaged or overly
congested dur ing a disast er event. Having a privileged·access subscriber identity module (SI M) installed in
handsets can help emergency respcnders to avoid such problems and safely ronnec t to their networks during and
after a disaster event. Satellite eetephones. which connect to orbiting sareu hes rather tha n terrestria l cell towers,
can avoid such problems when terrestrial cellular services are unavailable. Professional mode radio (PMR) is
designed for specific USe by organizations such as police forces and fire hrigades to allow point·to·multipoiot
communication across large areas.
NOTE 2 This indicator reflect s the "Safety and security" and "Community infrastructure" issues as defined
in ISO 37101. lt can allow an evaluation of the contribution to the "Resllience" purpose of the city as defined in
ISO 37101.
18.1. 2 In di cator req u ir em e nts
The percent age of emergen cy re spc nd ers in the city equ ippe d wit h specia lized com mun icat ion
technologies able to o perate relia bly during a disast er event shall be calculated as the num ber of
eme rge ncy responders within the city having access to PMR, sa tell ite telep hony or pnvtleged-access
mobile com munic at ions ne two rks (nu merator) divided by the tota l num ber of eme rgen cy responde rs
in the city (denominator). The result shall be multiplied by 100 an d ex pressed as a percentage of
eme rgency responders in the city equipped wi th sp ecialized communication techn ologies able to
ope ra te reliably during a disast er event.
Emergency res po nde rs sh all refer to police officers, Iirefighters, para medics and rescue rs. They are
among t he first people to arrive at the scene of an emergency related to a disaster and are trained to
deal wit h an an-ay of medical. security a nd safety issues t hat can ar ise immediately before, during or
after a d isas te r.
PMRsha ll refer to field rad io communica tion systems that are designed for specific use by orga nizations
such as police forces and fire br-i gades. These radi o sys te ms a llow point-t o-multi point comm un ication
across large areas.
NOTE PMR is also known as private mobile radio and land mobile radio.
Sate llite telephony shall refer to th e technology associ ated wit h mobil e phone s th at are co nnec ted to
orbiti ng satennes rat he r than terrest rial cell sites.
Privileged-access mobile com mun icat ion shall refer to th e exchange of information across mobile
telephone netwo rks th at have prior it ized access for persons such as members of emergency ser vices
and emergency response team s .
18.1. 3 Data s ou rce s
The data for this indicator sh ou ld be sou rced from emergency management authorities.

ISO 37123:2019{E)
19 Transpo rtatio n
1 9 .1 Numbe r of evacua tion ro utes availa ble pe r 10 0 0 00 po pulatio n
19.1 .1 General
Those implementing th is do cumen t should rep or t on this ind icator in accordance with t he following
req uirements.
NOTE 1 Access ible, well-documen ted and pubhcised evacuation routes and exit strateg ies ar e necessary to
ensure mass movement of people safely and quickly away from il disaster. Evacuat ion route s are therefore an
impor tant response measure to help cities deal wit h the immediate effects of a disaster.
NOT E 2 Tbis indicator reflects the "Mobility" issue as defined in ISO 37101. lt can allow an evaluation of the
contribution to the " Restlleuce" purpose of the city as defined in ISO 37101.
19.1 .2 In di cator r eq uire me nts
The number of evacuat ion routes av ailable per 100 000 population shall be calculated as the total
number of evacuation ro utes (numerato r) divided by 1/100 000 of t he ctty's to tal population
(de nom inator). T he result sha ll he expressed as the number of evacuation rou tes ava ilab le per 100 000
population .
Evacuat ion routes shall refer to highways. roadways. wa terways and ra ilways and t hat ar e offic ia lly
designated for urgent removal and tem porary relocation of peo ple a nd t he ir assets away fro m immi ne nt
or ongoing danger associated w it h a disaster. A single evac uation ro ute may not be suitable for all
emerge ncles.
19.1. 3 Data sou rces
The data for t his indicator should be sourced from emergency management aut horit ies.
20 Urb an /local agricultu re a nd foo d secu r ity
20.1 Perce nta ge of city population that ca n be se rved by city food re serves for 72 hours
in a n e merge ncy
20.1.1 General
T hose implemen t ing this docu ment sh ou ld repo r t on t his indi cato r in accordance w ith t he follow ing
requiremen ts.
NOTE 1 Mechanisms can be put in place to ensure continuity of essential food supplies during an emergency
or due to shocks. when city supply chains are disrupted or st opped . The firs t three days after a disast er or shock
event - and befor e external help might be available - are critical to the recovery effort. This indicator focuses on
availability and supply for building resilience under emergency sit uat ions.
NOT E 2 This indicator reflects the "Health and care in the community " and "Governance. e mpower ment and
engagement" issues as defined io ISO 3710 1. lt can allow an evaluation of the contribution to the "Resilie nce"
purpose of the city as defined in ISO 3710 1
20.1.2 In di ca tor r eq uire me nts
T he pe rcenta ge of city po pula tion that can be served by city food reser ves for 72 hours in a n emerge ncy
sball be ca lculated as the nu mber of pe ople wit hin th e cit y tha t ca n be se rved by cit y food reserves for
72 ho urs (numerator) d ivided by the total city population (denominator). The result shall be multi plied
by 100 and expressed as the percentage of population that could be served by intra-ci ty food reserves
for 72 hours.

ISO 371 23:2 0 19 (E)
City food reserves s hall refer to essen tial food supplies fro m city e me rgen cy s tores. arrangements w ith
local supermarkets and other con tingency plans th at secu re food stocks for households.
NOTE Cities can refer to the "Sphere Project" and its Humanitarian Charter (Ind Minimum Standards in
Disaster Response. The project was launched in 1997 by a group of humani tarian NGOs. who established minimum
standards to be attained in disaster assistance in each of five key se(tors: water supply and sanitalion. nutrition.
food a id. shelter and health servtcestzm,
ZO.1. 3 Data s o u r ces
The d a ta for this indicator shou ld be sou rced from the emergency management department in the c ity.
20.2 Percentage o f th e ctty's population living w ithin on e kilometr e of a grcce ry s tore
20.2.1 Ge n era l
Those im ple me n ting this documen t should re po r t on this indicator in accordance w it h t he following
requirements.
NOTE l Proximity to good quality and a ffordable food is a challenge for many (ity residents. Nearby grorery
stores can provide access to good quality and affcrdable food. whicb impraves the hea lth. productivity and
general prosperi ty of ctty residents. as well as the overall restuence of a cny
NOTE 2 ln addition. residents living in dose proximity to grocery stores {end to have greater food security
relative to those residents living further away from grocery stores, as these residents living in close proximity
to grocery stores can travel to obtain food more efficiently. ln addition. establishing groc ery stores in closer
proximity to residents derentralizes food supply. providing more grocery shopping options for residents across a
city and ultimately ensu ring the ease of access to food options for residents in a city.
NOTE 3 Tbis indicator reflects the "Health a nd care in the rommunlty " and "Moblhty" issues as defined in
ISO 37 101. lt can allow an evaluation of the contribution to the " Resilie nce" purpose of the city as defined in
ISO 37101.
ZO.2 .Z In di cator req uiremen ts
Th e percentage of th e city's popu latio n livi n g wi thin on e k ilo met re of a grocery store sha ll be calcul ated
as t he number of p eo ple in t he c ity that live w it hin one kilome tre of a grocery s tore [numerator] d ivi d ed
by the ctty's tota l pop ulat io n (de no m ina tor). The result sh a ll he mul t iplied by 100 a nd e xpressed a s the
perce ntage of the ctty's po p ula t ion hvtn g more than o ne k ilometre from a groce ry store.
A grocery store sha ll refer to a re ta il sh o p t hat p ri mari ly sells food.
ZO.2.3 Da ta so u rces
Data on t he number of pe o ple llvmg within one kilometre of a grocery store should be sourced from
s urveys a nd by t he use of GIS ma ppi ng tools.

ISO 37 123:2019{E)
21 Urban planning
21 .1 Percentage of city area cove red by publicly ava ilable hazard ma ps
21.1.1 General
Those implementing this documen t should report on this ind ica to r in accordance with t he follow ing
req uirements.
NOTE 1 A hazard map is a key tool for a city to plan for restttence. Up-to-date hazard maps a re parti cularly
important for hazards like noodtng. where cllanging development patt erns can significantl y affect the a rea of the
community potentially at risk. Urban plans a re informed w ith, and influenced by. up-to-date risk information.
Puhlicly available informa tion is important for community awarenes s and can also be importa nt for insur ers
seeking to improve the accuracy of r isk pricing.
NOT E 2 This indicat or reflect s tile "Governance. empowe rme nt a nd engagement" issue as defined in ISO 37101.
lt can allow a n evaluation of the contr ibution to the "Reslllence" purpos e of tile city as defined in ISO 37101.
21.1.2 In di cato r req uire me n ts

T he pe rcentage of city a rea co ve red by publicly ava ila ble haza rd maps shall be calcula te d as th e are a
of t he city covered by publicly ava ilable hazard maps in sq ua re kilomet res (numerato r) di vided by th e
t ota l cit y area in square kilom etres (d e nominat or). T he resul t s ha ll be mul t ipli ed by 100 a nd e xpressed
as the percen tage of total city area covered by publicly ava ila ble ha za rd maps.
These ma ps should be publicly ava ila ble and cover the w hole city .
21.1.3 Da ta sou rces

Infor ma t io n on ha zard maps s hou ld be sou rced fro m several departments a nd stake holders. inclu ding
GIS depa r t me nts, e me rgency plan nets a nd r esea rch instituti on s.
21.2 Pervious land areas and public space a nd pavement built w it h pcro us, drain ing
ma terial s as a p ercenta ge of city la nd area
21.2.1 Gene ral

T hose im ple me n t ing this d ocument sbou ld repor t on t his indicator in acco rd an ce wi th th e follow ing
requiremen ts.
NOTE 1 Pervtous (or permeable) land a reas perform Important environmental function s in urb an set tings, such
as improving the urban climate a nd easing storm runoff from ramfall or snowm elt. Perv ious areas ar e therefore
considered natu ra l assets that can reduce physical vutnerabun y to hazard s such as floods. hearwaves a nd tropical
storms. while st rengthening ecological reslhenc e withi n the city. Cities can directly influence th e quan tit y a nd
distribution of perv ious surfaces through planning policies and other mechanisms. In addition, s ma rt cities can
use porous. draining mate rials to build public spaces a nd pavements lo reduce the seventy and conseq uences of
floods, 10 allow wate r from urban s urfaces to infiltra te through the surface or to he stored helow ground.
NOTE 2 This indicator reflects "Sma rt community infrast rucrures", "Safety a nd security", "well-being".
"Biod ivers ity and ecosyst em services" iss ues as defin ed in ISO 37101. It can allow an evalua tion of the
contribution lo the "Reslhence" a nd "Preservatlon and Improvement of environment" purposes of the ctty as
defined in ISO 37101.
21.2.2 In di cato r r eq uire m e nts

T he pe rcen tage o f pe r vio us lan d areas a nd p ubl ic s pace and pa vem enr b uilt w ith po rou s a nd dra ini ng
mat e ria ls as a pe rcentage of city la nd a rea shall be ca lculated as the to ta l su rfa ce a rea o f pervious la nd
areas. publlc space a nd pavement bu ilt w ith porous a nd d rai ning ma te ri als (nu merator) d ivid ed by t he
t ota l city land a rea [deno mina tor]. The result s hall be mul ti plied by 100 a nd expressed as th e perce ntage

ISO 371 23:2 0 19 (E)
of pervious la nd areas an d public space and pavement butlt with porous and d ratning materials as a
percen tage of city land area.
Pervious la nd area sha ll refer to all permeable surfaces in the city th at enable water absorption and
dralnage. Per meable surfaces include areas ofvegetation (e.g. grasses an d forest), bare soil (e.g. gardens,
agricultural plots},sand [e.g. beaches, dese rt ) and water [e.gIakes. r ivers). Pervious areas als o include
green roofs on buildings. Areas that are witho ut permeable cover are assumed to be sea led (i-e. paved
or impervious).
Pervious land area an d surface of public spa ce or pavement butlt wit h porous and dra ining materials
shall be reported separately in Table 3.
Tab le 3
Percentage of ar ea/public space
Per cent age of area /ci ty lan d a rea and pavement area (porous,
d rainln g a nd imperIIlous)
Perviousland area [km č] NA
Public spaceand pavement built with
porousand draining material (km ~)
Total perviousland and public space
and pavernent build with porous NA
and draining material (%)
""NA nOI applicable
21.2.3 nara so urce s

Infor mation on pervtous areas should be obta ined from city recreation and parks depart ments,
planning departments. fores try departments a nd census data. Pervicus areas can be delin eated using
aerial photography and/or land use/land cover maps.
In for mation on pubhc spaces or pavernent built w ith porous and drain ing materials should be obtained
from city managers.
21.2.4 Data interpretation

Depend ing on the issues and purposcs of interest, pervlous land area and pubhc space and pavemenr
built with poro us and draining materials can be interpreted jointly or independent ly. ln particular,
when considering only to ta l pervious land area, this ref lects the «Biodiversity and ecosystem services"
issue as defined in ISO 37101, thus cont r ibuti ng to t he "Preservat ton and improvement of envi ronment"
purp ose as defined in ISO 37101. However, considering tot al pervious land area and public sp ace and
paveme nt built w ith porous and d raini ng materials togeth er cont ribu tes to and reflects the "Reallience"
purpose as defined in [SO 37101. Fur ther more, when considering on ly the affect of pubhc space and
pavement on flooding, it may be interesti ng to complete the interpretat ion by considering the amount
of publlc space and pavement built with porous and dr aining materials as a percentage of total pub hc
space a nd paveme nt area [i.e. po rous, draining and impe rvio us] (Iabk...1 seco nd column). This will be
necessary to assess city flood mitigat ion measures.
50 @ IS0 20 19- Allrights ....served

ISO 3 7 1 23: 2 0 19{E)
21 .3 Percentage of city la n d a r ea in hi gh-risk zones where ri s k -reduction m easure s h ave

b e en implemented
21.3.1 Gene r a l
Those implementing this documen t sh ou ld re port on t his indicator in accordance with the following
requirements.
NOTE l Proper ty and people located in high-risk zones are vulnerable to the damaging, dest ruc tive and deadly
effects of disasters. Risk-reduction measures, such as the provision of additional prcrecnve infras tructur e. a re
needed to reduce the ris k ofhazard exposure for popu lations inside these zones.
NOT E 2 This indicat or refle cts the "Gover nance. empowermentand engagement" issue as defined in ISO 37101.
lt ca n allow a n evaluation of the contribution to the "Res llience" pu rpose of th e city as defined in ISO 37101 .
21.3 .2 Ind ica to r req uire m e n ts
Pe rce nta ge of city lan d are a in high-nsk zones whe re r isk-reduction measu res have bee n implemented
shall be ca lcul a te d as th e city lan d area in h ig h-r is k hazard zones where relevant risk- red uction
mea su res have bee n imple me nted in squa re kilome tres [nu merator] d ivided by the city lan d a re a
in high-risk zo nes in square kilomet res [denor ntnator). T he res ul t shall be multiplied by 100 and
e xp ressed as the percentage of c ity land a rea in h ig h-r is k zones where r isk-re d uc t io n measures have
been imple mented.
Ris k-re d uct io n measures sha ll re fe r to ac tiv it ies desig ned to either d irectly enforce or empower local
a cto rs to cont a in loca l h u man v ul nerab ility a nd ha za rd , and enha nce ad a ptive ca pacity an d ac ti on s in
t he long and short te r m.
Risk-reduc tion measu res include, b ut are not limited to. protecnve works. Protecnve in fras truc ture
shall re fer to p hys ica l struct u res and natural buffe rs t hat minimize t he physical . humanitarian and
e con om ic imp a ct s of hazards te.a. levees a nd flood ba rr iers; flo od bas ins; sea wa lls ; s to r m shelters:
storm d ra ins and s torm wa ter ho lding tanks; we tlan ds and mangroves: and shock abso rption
ca pabilit ies fitted to infrastruc tu re to d ea l with earthquakes}.
Infor ma t io n o n risk assessments and ha za rd maps should be sou rced fro m severa l de partments an d
sta ke ho lders, includ ing GIS depa rt me nt s, e mergency ptanners. pla n n ing depar t me nts a nd researc h
ins ti t utio ns.
2 1.4 P ercentag e of city d epartments and utility s ervices t hat c o n d uct risk a s s e s sment in
their p lann in g a nd in ves t me n t
21.4 .1 Gene ral
T hose im ple men t ing this docu me nt shou ld re por t o n t h is ind ica to r in acco rd a nce w it h t he follo w ing
requirements.
NOT E 1 Risk assessments are an integral a nd regular feature of urban planning and inves tment. Thl;'y are
a n effective way to integra te haza rd impacts into long-term city plans for urba nizing ar eas , and a re therefore
essent ial to risk mitigation. lt is important that results frnm risk assessments ar e readily available and accessihle
to city departments a nd utility services. in order to infor m the planning a nd implemen tation of rtsk.reducnon
measu res and strategies.
NOT E 2 This indicator reflects the "Governance, empowerment a nd engagement" issue as defined in ISO 37101.
lt ca n a llow an eva luation oF the contrihu tion to the "Resilience" purpose of the city as defined in ISO 37101 .

ISO 37123 :2 019 (E)
21.4 .2 Indi ca tor re qu ire me nt s

The percentage of city de partments and ut ility services t hat conduct risk assessment in their plan ning
and investment shall be calculated as the number of city departments and utility services that conduct
risk assessments in their pla nning and investment (numerator) divided by the tota l number of city
depar tments and utili ty services w ithi n the city (denominator). The resu lt shall be multiplied by 100
and expressed as the percentage of city departments and util ity services t hat conduct risk assessment
in their planning and invest ment.
Utility services shall refer to all publ!c and pr-ivate companies provi ding basic provisions and facilities
related to electricity, natural gas, wate r, sewage, waste management and telecommunicat ions.
Risk assessment shall refer to the sys tematic process of evalu ating potentia l risks of hazards and
disasters to individ uals, grou ps, org anizations, cr itical assets and pru tective infrast ructu re w ithin th e
city. The pur pose of a regu lar risk assessment is to (i) en sure restltence-butlding activi ties are relevant
to the city context; (ii ) ensure appropr iate and propor tionate investment of resources according to
risks, hazards, shoc ks and stresses: (iii) enable the different ris k expos ures and vulnerabilities of th e
city to be unders tood; a nd (iv) enable com mon consequences to be ident ified so tha t capabilities can
be develope d that will addr ess t he impact of many risks in combinat ion (ISO 31000:20 18, Annex C).
The results of a risk assessment should be conveyed partly through maps. whether these are haza rd,
vu lnerab ility, exposu re, evacuation or risk .
21.4 .3 Data s our ces

The data for this indicator should be sou rced from city departments an d ut ilit ies.
21 .5 An nu a l number of cr it ica l infrastruct ures needed as a percentage of cr it ica l

infra str uctu re in the city
21.5.1 General
Those implementing this documen t should repor t on t his indica tor in accorda nce wit h the following
requirements.
NOTE With the increasing frequency of severe weather events, it is essential that critical infrast ructure
is prctected from Ilooding Cities also play a critical role in mitigating Iloodlng, for example through planning
controls and conslruction and maintenance of storm water infrastrocture. Soorces of flooding can inclode, bot
are not limited to. ratnfatl. storm surge. overf1owing river banks. surface water run -off, groundwater rise and
sewage back·op.
21.5.2 Ind ica tor requ ir em e nts

The annua l nu mber of critical infras t rucrures flooded as a percentag e of total cri tical infras tructure in
t he city sh all be calculated as the annual number of critical infrastr uct ures tha t have flooded in the city
(numerator) div ided by t he tota l number of critica l infrastructures in the city (denominat or). The result
sha ll be multiplied by 100 and expr essed as t he annua l numbe r of cri t ical infrasr r uctures flooded as a
percentage of tota l cri tical Infrast r uct ur e in t he city.
Critical infrastructure sha ll re fer t o physical structures, facilit ies, networks and ot her assets wh ich
provide services th at are essential to the social and economic functi oni ng of a communi ty or society,
Critical infras lruc ture can include, b UI is not limited lo, power genera tion , transmission and
dislribu tion. wate r treatment, distr ibution and dramage. wastewater and storm water infrasl r uct ure,
t rans portatio n, gas s upply a nd d istribution, te lecommunications infrastructure, educational facilit ies,
hospitals and other hea lth facilities.
52 @IS0 2019- Alt righls reserved

ISO 3 7 1 23:2 0 19{E)

Dat a on th e nu mber of cr itical infras truc t ures flooded sho uld be sourced from local or regional
ministries/depa rtments responsible for critical infrastructure.
2 1.6 Annual ex pe n d it u r e on water r etention m easures as a percentage of city preventjon

measures budget
21.6.1 General
Those implemen ting this documen t should report on t his ind icator in accorda nce w ith t he following
requi rements.
NOTE 1 Floods can have serious consequences for people, economic activity, infrastruc tu re aod buildiogs.
cultural heritage and the environment .
NOTE 2 This indicator reflects the "Sma rt commuoity inlrast ructures ", "Safety and securi ty" and "Well-being"
issues as defined in ISO 37101. lt can allow an evaluation of the contribution to the "Reslhence" purpose of the
city as defined in ISO 37101
21.6.2 Ind ica tor r eq uire me nts

Ann ua l expend iture on wa ter reten t ion measures as a perce ntage of the city pr eventton measu res
budget {numerator) sha ll be calc ulated as the total flood preventi on meas ures budget d ivided by t he
t ota l prevention measures budg et of the city (de nomi nator). The resu lt sha ll be mult iplied by 100 a nd
expressed as a percentage.
Flood prevenuon meas ures shall re fer to building of bu ffet ta nks/Ilood co nt rol wo rks to co nfine wa ter,
adaptation of exis ti ng undergrou nd infrastruc tures Ie.s- ca r parks) as holding tan ks for storm wa t er
a nd landscaping of publlc spaces (e.g. parks) to serve as Ilood pla ins in cas e of floodi ng.
2 1.6 .3 Data r equirements
Dat a for this ind icator should be ob taine d from city man ager s.
22 Wastewater
For wastewater indicators, please refer to ISO 37120.
23 Water
2 3 ,1 Nu m b e r of different s o u r ce s providing a t least 5 % o f to tal water s u p p ly ca pacity
23.1 .1 Genera l
Those implemen ti ng this document sh ou ld report on this ind icator in acco rda nce with the follow ing
requirements .
NOTE 1 A diversity of water sources and distribution systems ensures tha t alternative water supplies are
available during system failure or disruptio ll from the effects of disasters and shocks. The main goal is the
orov ts.on of safe drinking water that will safeguard the health of inhabitants . Therefore, risk management of
water sources and distribut ion systems protect and safeguard public health, in particu lar from pathogellic and
chemical hazards. water pollution and contamina tion. and industrial accidents. With dlverse water sources.
cities are able to mitigate the effects of dangers to health and improve response and recovery efforts during and
immediately after a disas ter event.
0:0 ISO 2019 .. All rights reserved 53

ISO 37123:2 0 19(E)
NOTE 2 This indicator reflects the "Health a nd care in the communny " and "Community mtrasrructures"
issues as defined in ISO 37101. lt can allow an evaluation of the contribution to the "Resflience " purpose of the
city as defined in ISO 3710 1.
23.1.2 In di cator req uirements
The num be r of differe nt so urces providi ng at least S % of to t al w ater s uppl y ca pacity s hall refer to the
number of different, or separate, wa ter s upp ly sources to the city each provtdtng at leas t S % of water
supply capacity.
NOTE The S % threshold is ust.>d by major international organizations suc h as the World Bank to ease
calculations and to capture the major supply sources.
When t he number of different w ate r supply sources exceeds t wo, the pe rce nt age of water supply
ca pacity of t he two most significant sou rces shou ld be re po rt ed in tab les.
A d ifferent (or separate) wat er supply so urce sha ll refer to w at er s upp lies t ha t a re not d isrupted or
directly influe nced by o ther so urces. Water su pply sou rces shall ind ude da ms, rese rvoirs, r-ive r-s, lakes,
aqu ifers a nd desalfnatlon pla nts.
23.1.3 Data so urces
The dat a for t his indica tor should be provided by the water sys tem operator and/or appropri ate
regulatory a ut ho rit ies.
2 3.1.4 Data interpre tation
Wh ile m ult iple, diffe re nt, water sources contri bu te to city restllcnce. t his is not necessa rily indicative of
city resille nce in a ll cases.
23.2 Pe rc e ntage of city population that can be s upp lie d with drin king water by
a lterna tive methods for 72 hours
23 .2,1 Gene ra l
Tho se im ple me nting this docum ent sho uld repo r t o n t his indica tor- in accorda nce with the followi ng
req uirements.
NOTE l Providing drinking water is critically important to the response efforts for a disaster event lt is
importa nt that city water provlders and local governments ensure effective plan ning for alte rnative [i.e. back-
up) drinking water supply methods during and immediately after a disaster event or system disruption. It is
importa nt that contjgency plans are established in order to identify how drinking water will be distributed in the
case of such a disruption. Back·op supplies are especially importa nt to serve vulnerable populations.
NOTE 2 This indicator reflects the "Health a nd care in the community " and "Community Infrastructures"
issues as defined in ISO 37101. It can allow an evaluation of the contribution to Ihe · Resilit.> nce" porpose of the
city as defined in ISO 37101.
23.2 .2 tndrcatcr req ui rements
T he pe rcentage of cit y population th at can be supplied wi th drinking water by alternative met hods for
72 ho urs sh all be ca lculated as the number of peo ple in the city w ho can be s upp lied with dr ink ing water
by alter nat ive me thods for 72 hou rs (nu merato r) d ivided by t he total city popula tion [dene rtunatcr].
T he result shall be m ult iplied by 10 0 and expressed as the percentage of city popu lation t hat ca n be
s up plied with d r in king w ate r by a lte r na t ive method s for 72 hou rs.
Altern ative me th ods of water s upply sh all include e mergency w ater t a nke rs, bottled wa te r and ra in
w a te r har vest ing.
5. @IS0 2019- All rights reserved

ISO 37123: 2019{E)

The data for t his indica tor shou ld be source d from the e mergency ma nagemen t depa rtment of the city,
water system operators and/or appropriate regula tory autho rities.
24 Reporting and record maintenance

Repor ts on cit y indicators shall compile t he data required in the individual test met hod s used.

ISO 371 23 :2 0 19 (E)
AnnexA
(informative)
Typology of city ha zards
Table A.I present s a typology ofhazards faced by cit ies. Th is ty pology and t he associated definit ions are
infor mative only. Local typologies and defini tions may be established by cit ies t hemselves or th rough
local standa rds or regul ations.
This ty pology is presented to assist cities in identifying the potential hazards that t hey face, wh ich is
releva nt to ma ny ofthe indicat ors cont ai ned in th is documen t. lt is also provlded as a guide for helping
identi fy peer cities facing similar haz ar ds .
Table A. l - Haza rd ca tego r ie s

Geophysical
Hydrological
Meteorological
Climatological
Biological
Extraterrestr tal
Technological
Environmental
[SOURC E: Internat ional Council for Science (ICS U). Peril Classification und Huzurd Glossu ry.l2.61]

ISO 37 123: 2 0 19{E)
Annex B
(informat ive)
Mapping ISO 37123 indicato rs to the risk-management proc ess
A majo r focus of ci ty resilience is t he mana gem en t of t he r isk s fa cing cities. Tabl e B.l highli gh ts ho w
the ind ica to rs in th is d ocumen t re la te to th e key st ages o f th e r isk-ma na ge me nt process as d efin ed by
ISO 31000:2018.
Tab le B.l - Mapp ing ol lSO 3 7 123 ind icato rs to t h e r isk ma nagem ent process
Ris k con text II Number of different electricity sources prcvrdmg at lea st

5 % of total energy su pply capacity
B..1 Magnit ude of urb an heat isla nd effects (atmospher ic)
.B...! Annual freque ncy of extreme rainfall events
B...S. Annua l frequl."ncy of extre me heat ewnts
.B..6 Annual frequency of ex treme cold events
B..Z Annua l frl."q uency offl ood events
B.JI Percentage of city land a rea covered by tree canopy
l1..J. Percentage ofresidential buildings not in conformity with building
codes and standa rds
2.l..2 Pervious la nd areas and public space and pavement built with po'
rous. draining materials as a percentage of city land ar ea
ll..! Number of different sources provid ing a t least 5 % of total water
supply ca pacity
z!l..l Percentage of city popul ation that can be served by city food re -
serves for 72 hours in an eme rgency
Ris k as sess me nt : lO..l Freq uency wit h wh ich disaster-man agement plans are updated
- Ris k iden tificat io n .lO...5 Numher of inte rgove rnmental agreeml."nts dedicated to planning
for shoc ks a s percentage of total intergovernme nta l agreemen ts
- Ris k a na lys is
.lU Pl."rce ntage of buildings structurOlIly vuln l."rab le to high-risk hazards
- Risk eva lua t io n
.1L6 Percentage of residential pro perties located in high -risk zones
1.l.3. Percentage of populat ion at high risk from natural haza rds
ll1 Percentage of city area covered by publicly available haza rd maps

ISO 371 23 :2 0 19 (E)
Tab le B.1 (continued)

Ris k t re at me nt :
Avoi dan ce
Redu cti on 6.l Percentage of schools that teach emergency preparedness and dlsas-
ter risk reduction
6.l Pe rce ntage of population trained in emergency preparedness and
disaster risk reduction
6.J. Pe rce ntage of emergency prcparcdness publications provided in
alternative languages
8.l Pe rcentage of natural areas within the city that have undergone
ecological evaluation for their protective services
aJ Territory undergoing eccsystem restoration as a percentage of total
ctty area
'Ll Annual expendi ture on maintenance and upgrades of city service
assets as a percentage of total city budget
'il. Annual ex pe nd iture on upgrades and maintenance of storm water
infrastructure a s a percentage of total city budget
'Ll Annual expenditure allocated to ccosysrem restoration in the cny's
territory a s a percentage of total city budget
lQ.l Pe rcentage of essential city services covered by a documented
continui ty plan
lll.J Pe rcent age of city electronic data with secure and remote back-
up storage
lQ.6 Percentage of essential service providers that have a documented
business continuity plan
15.1 Percentage of city population covered by multi-hazard early wa rn-
ing system
.l.5...Z Percentage of e me rgency respcnoers who have received disaster
response tra ining
.l.5...3. Perc..ntage of local hazard warnings by national agencies l hat are
receive d in a timely fashion hy city
l2.l Numher of evacuation routes ava ilable pe r 100 000 population
.2.ll.l Percentage of city population that can he se rved by city f"od re-
serves for 72 h in an emergency
21.3. Percentage of city land area in high- risk zones where nsk-redne-
tion measures have been implemented
2..l.1 Percentage of city departmen ts a nd utility services that integrate
the results of risk assessment in their planning and investment
ZJ..Z Percentage of popula tion tha t can be supplied drinking water by
alternative methods for 72 hours
Transfe r 5.3. Percentage of proper ties wit h insuraIIce coverage for high-risk
hazards
5..i Percentage of total insured value to total value at risk within the city
Accep tan ce '1.5. Annual expenditure on emergency management planning as a pe r-
centage of total city budget
'Ll Tota l allocation of disaster reserve funds as a perc e ntage of total
city budget
lB.l Percentage of emergency in the city equipped with specialized com-
munication t~hnologies able to operate renabty during a disaster event

ISO 37 1 23 :2019{E)
Ta ble B.1 (contin ued)

Co mmu nlca tien and .6..l Percen tage of emergency pre paredness publicanons pro vided in
cc ns un a uon a lternative langages
lO.1 Percentage of public meetings dedicated to resihence in the city
llJ. Pe rce ntage of city popul a tion covered by multi-haza rd early warn-
ing system
.l.S..2 Percentage of emergency responders who have received d isaster
res ponse training
ll..J. Percentage of local hazard warn ings by national age ncies that are
received in a time ly fashion by city
.1.aJ. Percentage of emerge ncy in Ihe city eq uipped w ith specialized com-
munication tech nologies able to operate rellably du ring a disaster event
Mo n ito ri ng a nd re vie w II Historical disaster losses as a percentage of city GDP
5.1 Average annual disaster loss as a percentage of city product
.1l.j Percentage of da maged infrastructure that was "built back better"
after a disaster
.ll..5. Annual number of resldentlal propernes flooded as a percentage of
total residentiai propernc s in the city
lJ...S. Annual perce ntage of the city popula tion dir ect ly affected by natu-
ral hazards
.1.s...i Number of hosp ital beds in the city destroyed or damaged by natu-
ral haza rds per 100 000 popul ation

ISO 371 23 :2 0 19 (E)
Annexe
(info rmative)
Mapp ing ISO 37123 indicators to the disaster-management process
A re s ilie n t city seeks to resist, absorb, accommodate, a dapt to, t ransfer-m a nd recover fr o m the
effec ts of hazards and di s a s te rs in a ti me ly a nd efficient man ner, includ ing t hr oug h the preservat ton
and restoration of essen tial basic struct ures a nd services in a sus tainable wa y, and throug h risk-
management practices. Table C.1 ma ps how the indicators in this document re late to the key e lements
of the d is a s te r-ma na ge me n t process.
Tab le C l - Ma p pi ng o f ISO 37123 in d ica t o r s to t he d isas t e r -ma nage m e n t pro ces s
Mitiga t ion 1.1 Number of different electricity sources providing at least S % of total energy
s upply capacity
8.l Percentage of natural areas within the city that have undergone ecologica l
eva luation for their protective s,,"rvic,,"s
.8...1 Territory undergoing eccsysrem res toration as a percentage of tota l city area
2.l Annual exp'mditur,," on upgrades and maintenanC l' of city service assets as a
percentage of total city budget
.'l..l Annua I expend iture nn upgrades and rnai ntena nce of storm water infrastruc-
ture a s a percentage of total city budget
'1..3. Annual expend iture alloca ted to ecosystem restoration in the ctt v's territory a s
a percentage of tota l city budget
2..4 Annua l expenditure on green and blue infrastructure as a percentage of tota l
city budget
2..6 Annual expendit ure on social and community services as a percentage of tota l
city budget
Zl.Z Pervious land areas and puhlic space and pavement bunt with porous. drain-
ing materials as a percentage of city la nd area
z1...3 Percentage of city land area in high·risk zones where risk-reduct ion measures
have been implemen ted
zl.! Percentage of city department s and utility services that integrate the results
of risk assessment in their pia nni ng a nd inves tment
ZlJ. Number of differen t sources providing at least S % of total water supply
capacity
Pre pa re d nes s s..3 Percentage ofpropert ies wi th insurance coverage for high-risk hazards
5.i Percentage of total insured valu e to total valu e at risk within the city
flJ. Percentage of schools that teach emergency preparedness and disaster risk
reduction
6.2. Percentage of population trained in emergency preparedness and disaster risk
reduction
6..J. Pe rcentage of emergency preparedness publications provided in alternative
languages
2..s Annual expenditore on emergency management planning as a percentage of
total city budget
.l.ll..l Freqoency wi th which otsasrer-managcmenr plans are upda ted
60 @IS0 20 t9- All rights reserved

ISO 37 1 23 :2019{E)
Ta b le C.l (continued)
l.ll..6 Percentage of essent ial service prov iders that have a documented bus iness
continuity plan
l.Il..l Percentage of city electronic data with secure and remo te back-up storage
1ll..j Percentage of public meeti ngs dedicated to resnte nce in the city
ll!..5. Number of intergovernmental agreements dedicated to planning for shoc ks as
percentage of total inte rgove rnme nta l agreem ents
ll.l Percenta ge of hospita ls eq uip ped wlth back-up elec tricity supp ly
.l.l..J Percentage of ch ildren that a re fully lm munized
1..3.A Perce ntage ofneighbo urhoo ds with regular. open neighb ourhoo d association
meeti ngs
1s..l Percentage of city population cover ed by multi-hat:ar d early warn ing sys tem
l2J. Num ber of evacuation routes ava ilahle per 100 00 0 popu lation
ZlU. Percentage of city population that can served by city food re se rves for
72 hours in an emergency
zl.l Percentage of city area covered by publicly available hazard maps
23..2. Percentage of population that can be supplied d rinking wat er by alternat ive
methods for 72 hou rs
Res po nse 'iZ Alloca tion of d isa ste r reserve funds a s a pe rcentage of total city budget
l5.2. Percentage of e mergency resp onders who have received disaster res ponse
tra ining
lS....3. Percentage of local hazard warnings by nat ional age ncies annually that a re
received in a timely fashion by city
lB...l Percentage of emergency in the cily equ ipped with spec ialized ccmmuntca -
tion tec hnologies able to oper ate reliahly during a d isaster event
Re covery! .ll..i Percentage of damaged infras tructure that was "huilt back better" after a
re cons tr uct io n dis aster

ISO 37123:2 0 19(E)
Annex D
(infor mative)
UN Sus ta inable Development Goals (SDGs) a n d th e Sendai

Framework for Disaster Risk Reduction
Ta ble D.1- Map ping of lSO 37 123 indicators t o the UN SDGs[UI
UN Sus ta inab le Develo pm en t Goa l ISO 37 123 indicat ors

Goal l : End povert y in all its forms I I Historica l disaster losses as a perc entage of city product
everywh ere
s...z Average annual disaster loss as a percentage of cit y product
Specifically noting:
5...fI Per centage ofthe workforce in in forma l em ployment
1.3 Implement nationally ap propriate
social orotecuon sys tems and meas-
.liI.l Frequency with which disaster-management plans are upda ted
ures for all, including floors, and by .lfi.f.l Per centage of essential se rvice prov iders t hat have a docu menred
203 0 achieve substantial coverage of business conttnuny plan
t he puor a nd t he vulnerable
11.2 Percentage of popul ation with bas ic hea lth insurance
1.5 By 2030 , build the restltence of
.ll..J. Percentage of children that are fully lmmuruzed
the poor and those in vulnerable
situations and re duce their exposure l.lA Numbe r of infectious disease outbreaks per yea r
an d vulnerabi1ity to climate-relate d
extreme even ts a nd ot her economic, lZ..6 Perce ntage of resldentfal properties located in high-risk zones
social a nd envi ro nme ntal shoc ks a nd l3.l Vulnerable population as a percentage of city population
disasters:
l3.Z Percentage of population enrolled in SOCial assistance programmes
1.5.1 Number of deat hs, missing per-
sons and per suns affected by disaster 13..3. Perce nt age of population at high risk from natural haza rds
per 100 000 peopl e 13.5 Annua l percentage of the city population dtrectty affecte d by natural
1.5.2 Direct disaster economic loss haz ards
in re lation to globa l gross domestic 15..l Percentage of city popu lation cuvered by multi-ha~ard early warn ing
produc e (GDP) system
1.5.3 Numbe r of coun t r ies w ith l.5.i Number ofhospi ta l beds in t he city dest royed or dama ged by natu ral
nat ional a nd loca l disaster r isk reduc- haz ards per 100 000 population
tiun strategies
ZU Percentage of city are a covered by publicly avai lab le hazard maps
Goal 2: End hunger, achieve food 2..QJ. Per centage of city po pulation th at can be served by city food reserves
secur ity a nd improved nutrit ion an d for 72 huu rs in a n emergency
promote sustainable ag ricul ture
2..lI..Z. Perce ntage of th e city's pop ulat ion living within one kilometre of a
grocery store
Goal 3; Ensure healthy lives and pro- lU Percentage ofhospitals equipped with hack-up electricity supply
more well -bein g for all at all ages
11.2 Percentage of popul ation w ith basic heal th insurance
Specifica lly noting:
.ll..J. Percentage of child ren that are fully immunized
3.8.2 Number ofpeop le covered by
I,,' alt h insuranc e or a public health
l.lA Number of infectiOUS disease olltbreaks per year
system per 1,000 population l.S..i Num ber o(hos pital beds in t he city destroye d or damaged by natural
hazards per 100 000 populat ion

ISO 37 1 23 :2019{E)
Ta b le D.l [continued]
UN Sustai nab le De velopme nt Goal ISO 371 23 ind ica tors
Goal 4: Ensure inclusive and equtta- .6J. Percen tage of schools that teach emergency prepa redness and disaster
bil' quality education and promote risk reductton
lifelong learning opportunities for all
.6.2. percentage of population trained in emergency preparedness and
disaster risk reduction
U Education al disruption
1s.1 Number of hospital beds in the city destroyed or damaged by natural
hazards per 100 000 population
Goal s: Achieve gender equali tyand
empower all women and girls
Goal 6: Ensure availability and sus- 2.2.Annual expenditure on upgrades and maintenance of storm water
tainable management ofwater and infrast ructure as a percentage of tot al city budget
sanitation for all
ll.Z Pervious land areas and public spare and pavement bU ilt with pu·
rous. draining materials as a percentage of city land area
ZJ.l Number of different sources provid ing at least 5 % of total water
supply capacity
l3.l Percentage of city pooctanon that can be supplied pctable water by
alternative methods for 72 huors
Goal 7: Ensure access to afjordahte. U Number of different electricity sourc es providing atreas e S % of total
reliable, sustainable an d mudern energy supply capacity
energy for all
II Electricity sopply capacity as a percentage of peak electr icity demand
11.1 Percent age ofhcspltals equipped w ith back-up electricity supply
GoalS: Promote sustained, inclusive II Historical disaster losses as a percen tage of city product
and sustainable economic growth,
full and prod octive employment and II Average annual disaster loss as a percentage of city product
decent work ror all 5..J Percentage ofprop..rties with insu ra nce coverag.. for high·risk haz·
a rds
SA Perce ntage oftota l insured value to total value at ris k within the city
5..6. Percentage of the workforce in informal employment
2.1 Total alloc ation of disaster reserve funds as a percentage of total city
bodget
Goal9: Build resilie nt infrastr uct ure, U Numbt·r of differ ent ..lectricity sourc es prOV iding at leas t 5 % of total
promote indusive and sustainable in· ene rgy supply capacity
dustria1ization and foster innovation
II Electricity supply capacity as a percen tage ofpeak electricity demand
Specifically noting:
'il Annual expenditure on upgrades and maintenance of city service
9.1 Develop qual ity. reliable, susta! n· assets as a percentage of total city budget
able a nd resilient infrastructure.
including regional and transborder 2.z Annual expenditure on upgrades an d maintenance of storm water
infras truct ure. to support economic infrast ructure as a percentage of tot al city budget
developmen t and human well-being. 2..3 Annual espend it ure allocate d to ecosystem res torat ion ln the city's
with a focus on affordable and equrta- terri tory as a percentage of total city budget
bil' access for all
lLi Annual ex penditure on green a nd blue infrastructure as a percen tage
of total city budget
11.1 Percentage ot hospnats equippe d with back·up electricity suppl y
1ZA Percentage of damaged infrastructure that was "built back better"
a fte r a disaster
lI!.l Percentage of emergency responders in the city equipped with
specialized communication technologies able to operate re1iably during a
d isaster event
12.1 Number of evacuat ion routes available per 100 000 popu lation

ISO 371 23 :2 0 19 (E)
Ta b le 0 .1 (continued)
UNSus ta i nab le Dev elo pme nt Goa l ISO 37 123 ind ica tors
Goal 10: Red uce inequality within .6..J. Percentage of eme rgency preparedness publications provtded in alter-
a nd amo ng countries native languages
l3.l Percentage ofpopuliltion enr olled in sccfafasststance progrilmmes
64 @IS0 20 19- All rights ....served

ISO 37 123:2019{E)
Ta b le D.1 [continued]
UN Sustai nab le De velopme nt Goal ISO 371 23 ind ica tors
Goal 11: Make cities and human set- (see also Table D 2)
tlements inclusive, safe, resilient and
sustainable II Historical disaster losses as a percentage of city prodncr
11.2 By 2030, provide access to safe, II Average annual disaster loss as a perc entage of city product
affordable, access ible and susta inable SJi Perc..ntage ofthe workforc.. in informal employment
transport systems for all, improving
road safety, notably by expanding 1.1 Number of different el..ctricit y sourc es prov iding atleas t 5 % of tot al
public tra nspcrr. with special atten- energy supply capacity
tion to the needs orthose in vulner- 'il Annual expenditure on upgrades and maintenance of city service
able situatio"s, women, children, asset s as a percentage of total city budget
persons witb disahilities and older
persons 2..z Annual expenditure on upgrades an d maintenance of storm water
infrast ructure as a perc e ntag.. of tot al city budg..t
11.5 By 2030. significantly reduce
the number of deaths and the number .2..3 Annual expend iture allocated to ecosys tem restoratton in the city's
of peopl e affect ed and substantially terri tory as a percentage of total city budget
decr ..ase the direct economic 1055es 'Lj Annual ex penditu re on green and blue infr astructure as a percentage
relative to global gross domes tic of total city budget
product caused by d isas ters, tnclud-
ing water-related disasters, with 2.6 Annual expenditure On SOCial and community se rvices as a perc ..ntag..
a focus on protecting the poor an d of tota l city budget
people in vulnerable situations lll.l Frequency with which disas ter-management plans are updated
11.5.1 Number of deaths, missing per- lll.2. Percentage of essential city services covere d by a documented eonu-
sons and pe rsons affected by disas ter nuity plan
per 100 000 people
.lll.6 Percentage of essentiai ser vice providl'rs that have a doc umented
11.5.2 Direct disaster economic loss business continuity plan
in relation to global GD P, including
disaster damage to critical infra- l.Z..l Capacity of designated emergency shelters per 100 000 population
structure and disruption of basle lZ..2. Perce ntage of buildi ngs structu rally v"ln ..rabl.. to high-risk hazards
services
.1z.3 Percentage uf reside ntial buil dings not in cnnformity with build ing
11,B By 2020, substantially increase codes a nd standards
the number of cit ies and human set-
tlements adopting and implementing .ll..! Percen tage of damaged infrastructure that was "built back better"
integrated policies a nd plans towards after a disaster
inclusion. resource efficiency, mitiga- .12,5 Annual numb..r of residentiai properties flooded as il pl'reentage of
tion and adapt ation to climate change, total res identiai pro p..rties in the city
res tuence to disasters, and develop
and implement, in lin.. with the Sendai .l2...fI Percen tage nfresiden tial properties located in high'risk zones
Framework for Disaster Risk Reduc· lJ.l Percentage ofpopulation at high risk from natural hazards
tion 2015-2030, hohstlc disaster risk
management at all levels l3..5.Annua l percentage of the city population directly affected by nat ural
hazards
11.B.l Proportion oflocal govern-
ments tha t adopt and implement local .15..z r ..rce nlage of ..mergency respond..rs who have rec..iv..d disast..r
disaster risk reduction strat e gies in r e spnnse tra ining
line with th e Sendai Fram e wnrk for lll.l Percentage of city population that receives com munications about
Disaster Risk Reduction 201$-2030 emergency preparedness a nd disaster risk reduction
II.B. 2 Number of cou ntries with .I2J. Number of evacuation routes available per 100 000 population
national a nd local disaster risk redne-
tionstrategies ll.J. Percentage of city area covered by publicly ava ilable hazard maps
ll..J. p..rcentage of city land area in high-risk ZOneS where risk-reduction
meas"res have b..e" impleme nted
2J.l Number of different sources providing at least 5 % ofwater supply
capacity
l3..l Percentage of population that can be supplied dr inking water by
a ltern ative met hods for 72 hours

ISO 371 23 :2 0 19 (E)
UNSus ta i na b le Dev elopme nt Goa l ISO 37 123 ind ica tors
Goal 12: Ensu re sustainable con- Ll Number of different electrici ty sources providing at least 5 % of total
sumption and produc tion patterns energy supply capacity
16.1 Number of active and temporary waste managemen t sites available
for debris and rubble per square kilometre
z3..l Number of diffe rent sou rces providing at least 5 % of total water
supply capacity

ISO 37 1 23: 20 19{E)
Ta b le D.1 [continued]
UN Su stai nab le De velopm e nt Goal ISO 37123 ind ica t ors

Goal 13: Take urgent action to combat .6J. Percent age of schools th at teach emergency prep aredness and disaster
climate change and its impacts ris k reduction
13.1 Strengt hen resil tence a nd .6.2. perc entage of population trained in eme rgency preparedness and
adaptive capacilY to climate'relaled disasler risk r..duct ion
hazards and natural disasters in all
fI..3. Percentage of emergency preparedness public ations provided in alte r-
countries
nauve languages
13.1.1 Num ber of coun tries with
nat ional and local disaster risk reduc-
1.1 Number of different electricity sources providi ng at least S % of total
energy supply capacity
tion strategies
13.1.2 Number of deaths, missing per-
I I Annua l expenditure on opgra des and maintenance of city service
assel s as a percentage of t ot al dty hudget
sons an d persons affected by disas ter
per 100 000 people 2.l Annual expenditure on upgrades and maintenance of storm water
infrast ructure as a percentage of total city budget
13.3 Improve education. aw are-
ness-rarstng and human and insti- .9..3 Annual expendit ure allocated 10 eccsystem restorat ion in the clty's
t utional ca paCity on elimat.. change territory as a percentage otrota! city budget
mitigation. adaptation, impact r edue-
t ion and ..arly warning I I Annual ex pend itu re on green a nd blue infrastructure as a percen tage
of total city hudg e t
13.3. 1 Number of countries th at have
Integrated mitigation. adaprancn. lOJ. Frequency w it h which disas ter'management plans are updaled
impact reduction and early warn ing lll..Z Percentage of essential city services covered by a document ed eonu-
Into primary, secondary and ter tiary nuity plan
curricula
1llfi Percentage of essential se rvice providers tha! have a doc umented
13.32 Nombe r of countries tha t have busin..ss con linuity plan
communicated t he strengtheni ng of
institutional. sysremtc and individual 1.l!...l Peree ntag e of ci ty ..leC lronic da ta w ith secure and remot e hack-up
capacny-buudmg to implement ad- storage
aptation. mitigation and led lllology ll.Z Percentage of populat ion with basiC heal l h insurance
t ra nsfer; a nd development actions
.l.2..l Capaci ty of desi gnated e me rg e ncy shelters per 100 000 populat ion
lZ.Z Perce nt age ofbuildings structu rally vulnerable to high-risk hazards
.ll..3. Percentage of residentjal buildings not in conformi ty with building
codes and standards
.12..:l Percentage of damaged infrastructure t hat was "built back belter"
a fte r a disaster
1.Z..fI Per cenIage of reslden ttal properties located in htgh-rtsk zones
lJ..l Per cent age of population at high r isk from natural hazards
13...5 Animal percentage of the city population directly affected by naru ral
hazards
.1.5.J. Percenta g.. of city populat ion covered by multi· hazard early warning
system
12.l Number of evacuation routes available per 100 000 population
zll.l Percentage of city population th at can be served by city food reserves
for 72 h in an emergency
z1.l Percenlage of cily a rea covered by publicly ava ilable hazard maps
2..l..Z Perce ntage of city population that can he soppl ied dr inking water hy
a lter nat ive methods for 72 hours
Goal 14, Conserve a nd sustainably
use the cceans. seas and marine re-
sources for sustainable development

ISO 371 23 :2 0 19 (E)
UNSus ta i nab le Dev elopme nt Goa l ISO 371 23 ind ica tors
Goal t S: Protecr, resto re a nd promote .8.2. Per centage of natural areas within t he city that have un dergone eco-
susta inable use of terres trial ecosys- logical evaluation for t heir oroeecnve services
tems, susta inably manage forests,
combat desertification, a nd halt and
8..3. Territory unde rgoing ecosys tem resroranon as a per centage of to ta l
city a rea
rever se lan d degrada tion and ha lt
biodiversit y loss a.a Per centage uf cit y land area covered by t ree canopy
15.9 By 2020, integ rate ecosysrem 2.J. Annual expen dit ure allocate d to ecosysr em res toratton in t he cny's
a nd biodive rsity values inte national te rritory as a perce ntage of total city budget
an d loca l plan ning, deve lopment pro-
cesses, pover t y reduction st rategies 9A Annua l expe nd itur e on green an d blue infrast ructure as a pe rce ntage
a nd accuun ts of tota l city budget
Goal 16: Pro mote pea cef ul a nd inclu- lll..4 Percentage ofpubl ic meet ings dedi cated to resilien ce in the city
si ve societies for sus ta inab le deve lop-
men t, provlde access to justice for all lll.S. Number of tntergovernmenta ! agreements dedicate d to plan ning for
shoc ks as percentage of tot al intergovernmental agreements
a nd build effective . accountable a nd
inclusive institutions at all leve ls 2.lA Per centage of city depa rt ments an d utility services that integrale t he
results of r isk assessment in thei r plann ing and investment
Goal 17: Strengthen the means of
implementation an d revitahu t he
glohal pa rt nership for su sta inable
development
68 @IS0 20 19- All rights reserved

ISO 37 123:2019{E)
Tab le 0 .2 - Mapp ing o r ISO 37 123 ind icator s to Sen dai Framewo r k In r- Dis aster Risk
g educno nlzzl
Globa l ta rget 150 3 712 3 ind ica tors
(.) Substantially reduce global
disaster mortality by 2030,
aiming to lower average per
100000 global mortality rate
in tbe decade 2020-2030
compared with the period
2005-2015.
(bj Substantially reduce the number l2...Z Percentage ofbuildings structurally vulnerable to high-risk haza rds
of affected people globally by
l2..J. Percentage ofresidential buildings not in conformity with building
2030. a iming to lower average
global figure per 100 000 in the codes and standards
decade 2020 -2030 compared l2...S. Annual number of resideoliai properties flooded as a percentage of
with tbe period 2005-2015. total resid entlalpropert les in the city
ll.6 Percentage of residential properties located in bigb·risk ZOneS
U.J Percentage of population at high risk from natural hazards
.l3...5 Annual percentage of the city populat ion directly affected by nat u-
ra l hazards
1s..l Percentage of city popu lation covered by multt-h azard early warn-
ing system
2l..3. Percentage of city la nd area in high-risk zones where nsk-reduction
measures have been implemented
(c) Reduce direct disaster economic II Historical disaster losses as a percentage of city product
loss in relation to global gross
domest ic product (GDP) by 2030. 5.l Average annual loss as a percentage of city product
5.J Percen tage of properttes with insurance coverage for high -risk haz -
ards
SA Percentage of total insured value to total value at risk within the city
.12..z Perceot age ofbuildings struct urally vulnerable to high· risk baza rds
l2..J. Pe rce ntage ofresidential buildi ngs not in conformity with building
codes aod standards
.1.2..i Percentage of damaged infrastructure that was "built back better"
after a d isaster
.ll.6 Percentage ofresidential propemes locate d in htgh-rtsk zones
2l..3. Percentage of city la nd area in high·risk zo nes wbere risk-reduction
(dj Substantially reduce U Educational disruption
disaster damage to critical
infrastructure and disruption 1.1 Number of different elec tricity sources providing at least S % of total
energy supply capacity
of basic services. among the m
health a nd ed ucational facilities, II Annua l expenditure on upgrades and maintenance of city service
including through developing assets as a perce-ntage of total city budget
their restue nce by 2030.
2..2. Annual expendi ture on upgrades and maintenance of storm water
infrastructure as a percentage of tota l city budget
'i..3. Annual expendi ture allocated to ecosysrem restora no n in the cny's
territory as a pe rcentage of total city budget
t i Annual expenditure on green and blue infrastructure as a percent-
age of total city budget
2.6 Annual ex pend iture on social a nd community services as a percent-
age oftotal city budget

ISO 371 23 :2 0 19 (E)
Table D.2 (continued)

l.O..l Frequency wi th which disaster-manage ment plans are updated
lQ.l Percentage of essent ial city se rv ices covered by a documented
continuity plan
lil..3. Percentage of city electronic data with secure an d remote bac k-
up storage
1.ll.!l Percentage of essential service providers that have a documented
business continuity pla n
l1.l Percentage of hospitals equipped w ith back-up erccmcny supply
l2A Percentage of damaged infrast ruc ture that was "butlt back better"
after a disaster
l.5.A Number of hospital beds in the city destroyed or damaged by natu-
ral hazards per 100 000 populatio n
Zl..J Percentage of city land area in high-risk zones where risk-reduction
measures have bee n implemented
2.J..l Number of different sources providing at least S % of total water
supply capacity
2..l.2 Percentage of city population that can be supplied with drinking
water by alternative methods for 72 hours
Iel Substantially increase the lQ.l Frequency with which disaster-management plans are updated
nu mher of coun tries with
lQ.l Pe rcent age of essential city services covered by a docu mented
national and local disaster risk
reduction strategies by 2020. continuity plan
1.ll.! Percentage of puhlie meetings dedicated to resiliencI,' in the city
.l.Q.5 Numbe r ofinrergov ernmental agreements ded icated to planning for
shoc ks as percen tage of tota l intergovernmental ag reements
(fl Substantially en hance
international cooperation to
developing countries through
adequate and sustainable
support to complement
their nationa l actions for
implementation of this
Framework by 2030.
(gl Substantially increase the U Percentage of schools that teach emergency preparedness and dlsas-
availability of and access to ter risk reduction.
multl-h aaa rd early warning
systems and disaster risk b..2 Pe rce ntage of population tra ined in emergency preparedness and
disaster risk
information and assessments to
the people by 2030. 6..3. Pe rce ntage of eme rgency prepa redness pubhcatlcns provided in
alternat ive langages
1.ll.! Percentage of public meetings dedicated to restllence in the city
lS..1 Percentage of city populatio n covered by multi-haaard early wa rn-
ing system
l.5..3. Percentage of local hazard warnings issued by oational agencies
annually that are receive d in a timely fashion by the city

ISO 37 1 23: 20 19{E)
Tab le 0 .2 (Cf)fltinued)
Pr ior ity for act io n
Priority I : Understanding disaster 5.1 Historical disaster losses as a per centage of city product
risk
.s.z Average annual disaster loss as a percentage of city product
Disaster risk management should
5..l Pe rcent age of properttes with insurance coverage for high -ris k haz -
be based on an understand ing of
ards
disaster risk in all it s dimensions of
vulnerab ility, ca pacity, exposu re of B.l Magnit ude ofurban heat island effects {atmospherk)
persons and assets, hazard rhar-
acteristiCS an d the enviro nment. BA Annua l frequency of extreme rainfall events
Such knowledge can be used for risk B..5 Annual freq uency of extreme heat events
assessment, preven tion, mit igation,
pre par ed ness and response. B.6 Annual frequency of extreme cold events
B..Z Annua l frequency of flood eve nts
a.a Percen tage of city land area cove red by tree cancpy
lU Perce ntage ofresidentia l buil dings not in conformity with buildin g
codes and standard
.12..6 Percentage of resident iaI properties located in high·ris k zones
.l3..1 Vulnerab le population as a pe rcentage of city population
13..3. Percentage of popula tion at high risk from natural haza rds
l.3....5 Annua l pe rce ntage of the city po pulation directly affected by natu-
ral hazards
llJ. Percentage of city area covered by publicly available haza rd maps
2l..2 Pervtous land areas a nd public sp ace an d pavement built wit h po·
rous, draining materia ls as a percentage of city la nd area
21..3. Percentage of city la nd area in high-risk zones where risk-red uct ion
measures have been implemen ted
Priority 2: Strengthening dis as ter 2..s. Annual expendi ture on emerge ncy management plann ing a s a per·
ris k governance to man age d isa ster centage of total city budget
risk
2.1 Total allocation of disaster reserve fu nds as a percenta ge of tota l
Disaster risk gove rnance at the city budget
national, regional and global levels
lll.l Frequency wit h wh ich disaster-ma nagement plans a re updated
is very impor tant for preveneron.
mitigation, preparedness. response, 1ll3. Percen ta ge of city electro nic data with secure and rem ote back·
recovery, an d reh abi litation. It fes- up s torage
ters collabo ration a nd pa rtnership.
.lQ.j Percentage of public meetings de dkated to resil ienee in the city
.l.Q.5 Number of inte rgove rn menta l agreeme nts dedicated to planning for
sh ocks as percen tage of tota l intergovernmental agreements
lll..6 Percentage of essentia l service providers that have a documented
bus iness continu ity plan
oo ISO 2019 - All rights reserved 71

ISO 37 123 :2 0 19 (E)
Table D.2 (continued)

Prio rity 3: Investt ng in disaster ris k 5.J Percen tage of pre perttes wit h insu ra nce coverage for high-r isk haz-
reducti on for resutence ards
Public a nd private inves tment in dis- 5..i Perce ntage of total ins ured va lue to total value at risk within t he cit y
ester risk prevcnnon a nd reductio n
th rough struc tural and non-strne- 2.1 Annual ex penditure on upg rades and maintenance of city service
tural measu res a re essent iaI to assets as a percentage of tota l city budget
enhance th e economic, social. hea lt h .2.l Annual expend itu re on upgrades and maintenan ce of sto rm wa ter
a nd cu ltural resiliencI' of persons, in Iras tructu re a s a pe rcentage of tota Icity budget
communities, countries and their
assets, as well as the env ironment. 2.l Annual expend itu re allocated to ecosystcm res tora uon in the cuys
territory as a percentage of total city budget
2..1 Annual expen ditu re on green a nd blue inf rastructu re a s a perce nt-
age of to tal city budget
lll.l Percent age of essent ial city serv ices covered by a documented
con tinuity plan
lil.3. Percentage of city electronic data with sec ure a nd remote hack-
up storage
ll.l Percentage of hospi tals equipped wit h back-up electricity supply
l.Z.2 Per centage of bui Idings strurt ura lly vul nera ble to high -risk hazards
.l2..i Percen tage of da maged lnfras truct u re that was "built back bet ter"
after a disaste r
1z..6 Percen tage of reSident iai prop erties located in high-risk zones
.2..l.l Percenta ge of city area covered by publicly available hazard maps
2.l..Z Pervio us land a rea s a nd public space and pavement bui h with po -
rous . dra ining mate ria ls as a percentage of city land a rea
ll.l Percent age of city land area in high-ris k zones where risk-reduc tion

ISO 37 123:20 19 {E)
Table 0 .2 (Cf)fltinued)
Priority 4: Enhancing disaster pre ' .6.l Percentage of schools tha t teach emergency preparedness and dis as·
paredness for effect ive response and ter risk reduction
to "Build Back Better" in recovery.
rehabilitatio n and reconsrruct ion b..Z Percentage ofpopulation tra ined in emergency prepa red ness and
dis aster risk red uction
The growth of disas ter risk means
the re is a need to strengthen disas- .fi..3 Percentage of emergency preparedness publlcanons provtded in
alternative languages
ter prepare dness for response. ta ke
action in a nt icipati on of events, a nd 'i.5 Annual expendi ture on eme rgency management planning a s a per -
ensu re capacines a re in place for centage oftotal city budget
effective res ponse and recovery at
all levels. The recovery. rehabilita- 'il Tota l allocation of disaster reserve funds a s a percentage of total
tion and reconstruction phase is a city budg...t
cri tical op po rt unity to build back 11.1 Percentage of hospitals equ ipped witb back-up elec tricity supply
better, includ ing tbrough integ rating
disas ter risk reduction into develop - 1z.1 Percentage uf damaged in fra struct ure tbat was "buil! back better"
ment measur...s. after a disaster
lS.Z Percentage of emerg...ncy responders who have recei ved d tsaster
res ponse training
15..3. Pereentage of local hazard warni ngs by national agenci es annually
that ar e received in a timely fashion hy city
1lL.l Percentage of emergency in the city equ ipped with spe ciahz ed com-
munication tec hnologies ab le to opera te reliably during a disaster event
12.l Numbe r of evacuatton routes avatlabl e per 100 000 population
zll.l Percenta ge of city population that can be served by city food re-
serves for 72 hours in an emergency
2.l.l Nu mbe r of different sources prOViding at least S % of total wat er
supply ca pacity
Z3...Z Percentage of city popula tion tha t can be supplied drin king water
by alt erna tive m...tbods for 72 hours
oo ISO 2019 - All rights reserved 73

P~"-'~SaJ SIlj1l1J liV - MOlOSl O >L
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ISO 37 123:20 19 {E)
IS0 3710 1 1••u" . ISO 371 20 pu epo. u

F.d uc~tion ~ n d u p a cit y AUeactivene•• [ISO 37101 )
bundin~
U Educational disruption
Sodal cohe.ion (ISO37101J
Well-being (ISO37101)
Re.ponsible ....souece use (ISO3710 lj
Re.ilience (ISO37101)
.liJ. Percentage of .chool. that t.ach emergency peeparedne« and dis. ster risk reduct ion
.6.l Percentage of populatiou trai n.d in emergency pr.paredness and disaster risk reduc -
tion
U Educational disruption
l.llA Perc.ntage of public n,eet ings dedicat.d to r.sili.nce in the city
.l5.Z P4>rc.ntageof emergency ....'ponders who have received di•• ster ..... pons. Iraining
Preservahon and Improvement of environment (ISO37101 )
Innovalion, creativily and resea"h Allractiven... (ISO37101)
Social cohesion (ISO37101J
W.II-b.ing (ISO 37101)
Re.ponsibl..... source us. (ISO 3110 lj
Re.ilienre [ISO 37101)
.ll..J. P4>rcenta~e of dama~ed infrastructure th at W~. " buiit b~ck beuer" .ner a di.aster
Peeservation and improvement of envieonment [ISO 37101)

ISO 37123:2 0 19(E)
Ta b le E. I (continued)
ISO 37 10llssue 5 ISO 37 120 purp o. u
lleaUh and care in t he Attractivene.. [ISO 37101)
community
13...l Percenta~e of popu lation at hi~h risk from n.1Iural hOlards
lJA Percenta~e of nei~hbou rboods witb regular and op"n neigbb"urho"d a"ociation
meetings
Social cohesion [ISO 37101)
l..LJ: Percenta~e of population with basic health insu rance
l.3.2. ""rcentage of population enroll ..d in social assistance programmes
We ll-being (ISO 37101)
ll.2 Percentage of city surface a r..a cover..d with high -alb..do materials contc ibuting to the
m itigation of urb an hea t islands
13...l Percent a~e of population at high ris k from natura l hazards
lJA Percenta~e of nei~hbourhoods with regular and opeo nei~hhnurhood a<socialion
meetings
Responsible resource use (ISO37101)
Resilienec (ISO371011
ll.2 Percentage of city surface area covered with high· albedo materials contrihuting to the
m iti~ation of urban h..at is lands
11.1 Percentage of hosp itals eqoipped with back·up electricity supply
l..LJ: Perc..ntage of population with basic health insurane..
ll.J P..rcentag.. ofpopulation that is fully immuniled
lU Numher of infectiou' di ..a,;e ootbreaks PH year
ll.! Capadty of de.. gnated emerge ncy sheile," per 100 000 populat ioo
l.3.2. Per..,nt a~e of p"pulalion enrolled in social assi,tance programmes
13...l Perce ntage of populat ion at high ri, k from natu ra l halards
lJA Percentage of ne ighboorhoods with regular a nd open neighhourhood a«ociation
m..etings
.li.! Numher of hospital hed. in the city destroyed or damaged hy natural halards per
100000 population
2.fU Perceo\age ofdtyp"pulatioo that ,"o be served bycity food reserveS for 72 h in an
emergency
ZJl.l. Percenta~e of the city', populatioo living within one kilomelre of a grocery <tore
2.J.1 Numbe r of different sources provid ing at least 5 % ohotal water supply capacity
2.3..l. Percenta~e of population tbat can he supplied drinkiog water hy alter native methods
for 72 h
P",,,,rvation and improvement of environment (ISO3710 l)
Culture and comm unity identity Allractivene.. (ISO37101)
Sodal cuhesion (ISO37101)
We ll · b e i n ~ (ISO 37101)
Responsible resource use (ISO37101)
Re.Hience (ISO37101}
P", ... rvation and improvement of environment (ISO3710 l)
76 @IS02019 -Allrights"'served
ISO 37 1 23 :2019{E)
Tab le E.I (continued)

IS0 37 10 1 1$SUO'$ ISO 37 120 pu r posu
Living together, interdependence Atlroctiveness (ISO37101 )
~nd mutn ~lity
1J..3 Percent~Re of population at high risk from natural h..ard.
! l l Percentageofneighbourhoods with regularand open neighhourhood a..ociation
meetings
Social cohesion (ISO37101)
U Percentage of emergency prepa redn ess publications provided in alternalive la nguages
ll.l Vulnerable population as a percentage of city population
u..z Percentage of populat ion enrolled in soci.1 a..i.t.nce progr.m mc.
Well-being (ISO 37101)
1J..3 Percent~ge of population at high risk frnm natural hazard.
ll.! Percenta ge nf ncighbourh<>ods with regular a nd open ncighbnurhnod a..oci.tion
meetings
Responsible re,onrce nse (ISO3710 l)
ResHience (ISO37101)
5.3. Percentage of properties with in,nrance coverage for high-ris k hazards
U Percentage of emergency preparedness publicahons proVided in alternalive languages
2.6 Annual expendilure on social a nd community services as a percentage oftotal clly
budgel
lLl Capacity of designated emergency shelter< per 100 000 population
ll.l Vulnerable popul.tion .s • percent.ge of city population
u..z Percentage of population enrolled in Social ass i. ta nce programmes
1J..3 Per-.:cntage of popniation at high ri'k from natural haz~rds
! l l Percentageofneighbourhoods with regul.rand open neighbourhood a..ociation
meeti ngs
Preservation and improvement of environment (ISO37101)
Economy and sUSlainable AIlraCIivene.. (ISO37101)
production and consumption
Social cobesion (ISO37101)
Well-being (ISO37101)
.8.2 Percentage of city su rface area covered wilh high-albedo matNi.ls contr ibuting lo the
mitig.lion of urban heat isl.nds
Responsible re source use (ISO3710 l)
Resilienre (ISO37101)
SJ. Historie~1 di..ster losses ~s a percentage of city product
s.z Average annnal d isa.ter los. a. ~ percentalte of city prod net
~ Percentage of total insured value to tot al valueal risk within tbc cily
s..s: Employment enncentration
5.!i Percenta>:e of tbe workforce in informal employment
.8.2 Percemage of city su rfoce area covered wilh high-albedo maler;.I. cont r ibuting to the
mitigalion of urban heat islands
Preservation and improvement of environment (ISO37t01 )

ISO 37123:2 0 19(E)
Ta b le E. I (conti nued)
ISO 37 10llssue 5 ISO 37 1ZI} pu rp ose<
Livingand working Attractiveness [ISO 37101)
envimnmenl
Jl...5 Annual number of re5idential properties flooded as a percenta~e oftolal reside nIiaI
propenies in lhedly
ll.J Percenla~e of population al high ris k from nalural hazards
Soeial cohesion [ISO 37101)
Well·being (ISO 37101)
lU. Magn it uM of urban heal island effecu (almospheric)
lL2 Pereenla ge of city surfar<' a rea covered with high -albedo materials conlributing to the
m iligation of urh an beat ista nds
Jl...5 Annual number of residentiai properlies Uooded as a percenlage of tnla l res ideUliaI
prnperties in lbe dly
ll.J Percenla~e " f pnpulation al hi~h ris k from nalural hazards
Responsible resource use (ISO37\01)
2.1 Annual expenditure allocaled 10e<:osystem r..lOralion in lhe dty·s terrilOry as a
percem age of tot al cily budget
'lA Annual expend ilure on green and blue infraSlructure as a percentage of lOlal eity
budget
Resilience (ISO37 101}
ILl Terrilory undergoing ecosyslem resIoralion as a percenIage of lotal cily area
ll.'l Percenlage uf cily surface area covered wilh higb-a lbedo materi.ls conlributing lo lhe
miligation uf urb an heal islands
lU Cap. city of Je<ignaled emergency shellers per \OI} OI}l} populalion
ll..Z Pe rcenta ge of buildings strucluraUy vul ner.ble lo high.risk ha zards
l2..3. Percentage of residemi.1 bu ildings noI in conlormily with building code' and st and·
ards
l2...i Percenla~e of damaged inira strucI ure lhal was "buill back beller" afl er • disaster
lU Annual number of residenI iai properties nooded as a percenIage oltalal res ide nIiaI
properli.. in lbecily
ll.J Percenlage of population al high risk from nalural hazards
Preserv.tinn and improvement of environmen t (ISO 37\0 l)
lI.l Magnit ude of urhan beal islaod effects (atmospheric)
ILl Terrilory undergoing ecosystem r"lOralion as a percentage of lota1city area
2.1 Annual expenditure allocaled 10eco'ystem resIOral inn in lhe dty·s territory as a
percemage of tot al cily budget
'lA Annual expendilure on green and blue infraslructure as a percentage of IOl al cily
budget
78 @ lS0 20 19- All rights rese rved

ISO 37 1 23 :2019{E)
Tab le E.I (continued)

ISO 37 120 pu r posu
Safety and security Atlractiveness (ISO37101)
12..5. Annual numher of residentiai properties flooded as a percentaRe of tOlal residentiai
propNties in the city
l2..f> PercentaRe of residentiai properlie. located in high·risk zones
lJ.i Percenla~eof neighbourhood, wilh ....gular and open neighhourhood associalion
meeting.
Social cohe'ion (ISO3710lJ
U Percenlage of emergency preparedness publication, provided in ah..rnative languages
Weil-being (ISO37101)
12..5. Annual numhec of residenIiai propertie. flooded as a percentage oflol al t ..identlal
properlies in the city
lJ.i PercenIage of neiRhbourho'>ds wilh regular and open neighhourhood association
meetings
l.l.i Annual percentage of thc city population directly affected by natural haza rd.
ll..6 Annual e.pend it ure on water relention meas ures as a percentage of city prevention
measures budget
Responsible re,ource use (ISO3110 lJ
'l..S Annual expenditur.. on emergency manaRement planning as a percentage of total cily
hudget
II Total allocation of di,a"er re'NVe funds as a percenlage of total city hudget
Re,ilienee (ISO 37101)
!l...1 Percentage of schnol' th at leach emergency preparednes< and dl,aster risk reduct ion
fL.Z Percenta ge of popul.linn tr.ined ln emergency prepa redness and dl,a'ter ti,k reduc·
tion
U Percent.ge of emergency prepared ness publicat ion, prOVided in ahernative la nguages
'l..S Annual expenditur.. on emergency management planning as a percentage of total city
hudget
2.zTotal allocahon of di.."er re,erve funds as a percentage oftotal city hudget
.1lI.:l PercentaRe "f City electronic data with 'eCure a nd remnte hack-up sIorage
12..5. Annual numher of te.idential propertie. f10nded as a percentaRe "ftnt al te,idential
propertie, ln the city
l2..f> Percen taRe of re,ldenlial propertiesl"caled in hlgh·risk anne,
l.3.A Percentage of neighbourhood. with regular and open neiRhbourhood associ.tion
meetings
l.l.i Annual percent.ge of t he city popuiation directly affected by natural hazard.
lS..J. Percentage of city population covered by m" lti·ha?a rd early warning system
15.2 Percentage of e mergency re,ponder, who have received di.aster re.ponse training
lS...3 Percentage of local haaard warning' by nation al agencie, annually that are ....c<.>ived
in a timely f..hion hycity
.lllJ. Percentage of emergency in the cily e~ uipped with specialized communicat ion tech -
nologies .ble tO operale reliahly dur ing a dis.,ter event
ZJ...Z Pervjou' land a ....a. a nd public space and pavement built wil II p<"ou'. dra ining m.le·
ri.ls.s a percentageo(dly land a ....a
ll..6 Annu. l e. pendit ure on w.terretention measures os a percent.ge ofdly prevention
meas ures budget
Preservation and improvement of environment (ISO37101)
ZJ...Z Perv;ous la nd area, and public space and p.vement b" ilt with puro us. draining mat e·
rials as a perce nt.geof City I.nd a ....a

ISO 37123:2 0 19(E)
Ta b le E. I (continued)
ISO 37 101lssue 5 ISO 37 120 purp o. u
Community infrastructures Attractiveness [ISO 3710 lj
Sodal cohe.'ion (ISO37101J
We ll·being (ISO 37101)
ll.2 Percemage of dty .urface arca covered with high-albedo materials comributing to the
miligation of urban heat islands
2J..2. Pervious land area. and public space and pavement bu;)t with porous. dra i ning mate-
rials as a percentage of city land area
llJi Annual ""penditure on water retention measures as a percentage of city prevention
measures budget
Re.pon<ible rcsource use (ISO37101 J
2J. Annual expenditure on maintenance and upgrades uf city seryke assets as a percent_
age oltot al dty budget
2.l Anoual expenditure on upgrades a nd main tenance of storm water infra_'tructure .s a
Resilience (ISO371011
II Number of different electricity so urCes prOViding at lea't S % of total e nergy supply
capacity
1.2 Electric ity supply capaCity as a percentage of pea k electricity demand
ll.2 Percentage of city surface a rea covered with high-alhedo materials contributing to tbc
mitigation of urban heat islands
2J. Annual expenditure on maintenance and upgrades of city service a"et. as a percent-
age nf tot al city budget
2.l Annual expenditure on upgrades a nd main tenance of storm water infrastructure as a
percentage of tutal city budget
2.6 Annual expend lture on social and community servkes as a percentage ohotal city
budget
2J..2. Pervious land areas a nd public .pace and pavement bunt with porous. dra ining mate-
rials as a percentage of city land arca
llJi Annual expenditure on water retention measures as a percentage of city prevent ion
measures budget
ll.1 Numher of different sourCes provid ing at least 5 % uf total water supply capaCity
ll.2. Percent age of dty population that Can he supplied with drinking w.ter by alteroative
metbods for72 h
Preservation .nd impro...,ment 01environment (ISO3710 lj
2J..2. Perviou. land areas and publicspace and pavement built wit b porous. dra ining mate-
rials as a percemage of city land area
Mohility Altractiveness (ISO37101 J
Sodal cohesion (ISO37101J
We ll·being (ISO 37101)
Respon'ible resource USe (ISO3710 lj
Resilience (ISO371011
l2.l Number of evacuation coute' available per 100 000 population
2.lI.2 Percemage of the city's population liVingwithin one kilometre of a grocery store
Preservation and improvement of e uvironme nt (ISO3710 l)

ISO 37 123 :20 19 {E)
Table E.I (continued)

IS0 37 10 1 ls sue s IS0 37 120 pu r posu
Biodiversity and eco'ystem s ervices Allroctivene" (ISO37101 )
Sodal cohesion (ISO37101)
Well·being (ISO3710 l)
.ll.1 Magnitude of urban heat island effects (at mospheric)
.IlJI Percentage of city land area envered by tree canol'y
Responsible resource u,e (ISO311(}l)
II Annual expenditure allocated to een'ystem restoration in the city 's territory as a
II Annual e.pend iture on green and blue infrastructure as a percentage of total city
budget
ResHience (ISO37101)
II Percentage of natural are .. withi n the dty that have undergnne ecological evaluatioo
for their protective service •
.8..lTerritory undergoing ecosystem restorat;on as a percentage of tot al city area
aa Percentage of city land a rea covered by tre e eanopy
zl.l. Pervious land a rea s a nd public .paee and pavement bu i11 with porous, d raining mate ·
rials as a I"'rce ntage of city land area
Pre,ervat ion and improvement of environment (ISO37tOl )
.ll.1 Magnitude of urban heat island effects (at mo,pheric)
.ILl Percentage of natural areas withi n the city that have undergone ""ologieal evaluation
fnr their protective 'ervice,
ll..l Territory undergoing ecosysten, restoration as a percentage of tot al cityaru
aa Perceotage of city land area covered by tree canopy
II Annual expenditure allocated to een'ystem restoration in the city's territory as a
percentage ohOlal city budget
II Annual e.pend it ure on green and blue infra'tructure as a percentage of total city
budget
zl.l. Perv;ous land areas and public 'p<>ce and p.vement buih with porous, d raining m.te·
rials as a I"'rcentage of dty land area
0:0 ISO 2019 - All rights re,erved 81

ISO 371 23 :2 0 19 (E)
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[26) INTERNATIO NAL COUNCI L FOR SCIENCE (ICSU) (2010). Peril Classification ond Hazard G/ossory.
http'l!www jrd r jnt ernat io na l.o rgI2 0 14 / 03128 /i rd r-pc r il·cJass jfjca t jo n-a nd-haza rd .gJossa ry l
(27] UNITEDNATIONS, Sustainable Development Goa ls htt ps:/l w w w un,or g(s usta jna blede yeJollmentl

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ISO 37123 2019 Sustainable Cities and Communities Indicators For Resilient Cities Ocr

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Sustainable cities and communities -

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6.3.2 Indicator requ irements _ .. ..... , _. ._. 11

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10.3.3 Data sources ., ".. .. 29

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12.5.3 Data sources ..""""" "_.,, ,.._.. .. " " 38

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18 Te leco m m unica tio n.... ", 46

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23.1.2 Indicator require ments .. .. " , 54

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"should" tndtc eres a re commendation:

"r uay" indicates a pe rm ission ;

"can" indicates a possibili ty or a cap abilit y.

0:0 ISO 2019 - All rights reserved XIll

Sustainable cities and communities - Indicators for

fJ ISO 2019 - All rights reserved l

[SOURC E: ISO 24513:2019,3.2.2.1, mo d ified - Not e 1 to e ntry replaced.]

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Note 1 to entry: An effect is a deviation from the expected - positive or negative.

[SOURCE: ISO 371 00:2016, 3.4.12)

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5.1 Historical disa ster losses as a percentage of city product

5. 1.2 Indicator req uirements

4 @IS0 2019- All rights reserved

5.1.3 Data suurces

5.2 Average a nn ual di sa ster loss as a percentage of city product

5.2.2 Indicator r eq uire me nts

5.2.3 Data sources

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5.2.4 Da ta interp re tation

5.3.2 Ind icator req ui remen ts

5.3.4 Da ta interpre tation

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5.4.2 In d icator req uire me nts

5.4.3 Data so u rces

5.4.4 Data in te r pr eta ti on

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5.5.1 Gen eral

5.5.2 In d icato r re quire m e nts

5.5.3 Data s o ur ces

5.5.4 Data interpretati o n

5. 6 Perce ntage o f the wo rkforce in informa l e m p loym e n t

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5.6.2 Indic ator r eq uire me nts

5.6.3 Data sou rces

5.6.4 Data inte r p reta tio n

5.7 Average household disposable income

5.7,1 Gen era l

5.7.2 Indicator req uire me nts

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6 .1.2 Ind ica tor re q uir em en ts

6 .1.3 Data sources

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6.2.2 In d ica to r r e q uire m e n ts