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Managing foreign R&D

laboratories in China
Maximilian von Zedtwitz
Research center for Technological Innovation, School of Economics and Management, Tsinghua
University, 100084 Beijing PR China. max@post.harvard.edu

This paper focuses on the management of R&D units established by foreign companies in
China, investigating R&D missions, site build-up, integration with the parent organization,
and overall performance measurement. The research is based on 37 qualitative expert
interviews with local R&D directors and managers conducted between 2001 and 2004, using
a semi-structured research questionnaire, and semi-quantitative research done on 199 foreign
R&D labs in China. Cultural influences on R&D management, location advantages, expatriate
involvement, and organizational evolution of local laboratories are discussed. We find that
foreign R&D laboratories in China are not only important vehicles for local market
development but also increasingly important sources of locally developed technology.

1. Introduction scientific education, China has managed to build


an impressive basis for R&D and innovation.
1.1. China’s potential for innovation

T o most Westerners, China is known as the


most populous country in the world, hence
creating a potential market encompassing 1.3
1.2. China attracts foreign R&D
Historically, Western companies have transferred
billion customers. What is less known, however, technologies to China for implementation in local
is China’s history as a country of invention and manufacturing joint ventures. Only recently did
technological excellence (e.g., James and Thorpe, they start to explore China as a platform for new
1995). According to a recent OECD report product development. Two trends have furthered
(OECD, 2003), China has become the third this development:
most R&D intensive country in the world. In
1) the growing experience of Western companies
2001, total R&D spending in China reached
in dealing with Chinese companies, markets
nearly US$60 billion, third behind the USA and
and governments, and
Japan only which had expenditures of US$282
2) structural changes in China’s policy and econ-
billion and US$104 billion respectively, and
omy, such as China’s entry to the WTO and
ahead of Germany’s US$54 billion. China had
domestic reforms that opened up opportu-
the second highest number of researchers in the
nities for business and sustainable investments.
world with 743,000, behind the 1.3 million in the
USA but ahead of Japan and Russia, with Particularly since the second half of the 1990s,
648,000 and 505,000 respectively. R&D spending technology-intensive multinational companies
in China has also grown rapidly, from 0.6% of (MNCs) have explored China as a location for their
gross domestic product (GDP) in 1996 to 1.3% in R&D activities. While the trend towards more
2002. Despite large geographical differences in foreign-funded R&D centres is clear, its extent is
average wealth and technology, and despite a not (see Table 1). Most research either has a
difficult recent history regarding research and particular focus (given, e.g., by the motivation of

R&D Management 34, 4, 2004. r Blackwell Publishing Ltd, 2004. Published by Blackwell Publishing Ltd, 439
9600 Garsington Road, Oxford OX4 2DQ, UK and 350 Main Street, Malden, MA 02148, USA.
Maximilian von Zedtwitz

Table 1. Reports on the number of foreign R&D centers in China.


Number Focus Year of investigation Source

18 Beijing 2000 China Economic Weekly (2000)


40 Shanghai December 2001 Xinhua News Agency (2001)
80 Shanghai February 2003 Xinhua News Agency (2003)
34 China Early 2000 Xue & Wang (2001)
82 China August 2002 China’s Statistical Office (STS, 2003)
100 China 2002 Greatwall (2002)
120 China June 2002 People’s Daily (2002a)
148 China 2002 Asia Pulse (2002)
223 ICT companies in China 2002 Walsh (2003)
400 China October 2002 People’s Daily (2002b)

the report sponsors) or lacks in survey consistency. 22


Furthermore, definitions of what constitutes an 20
18

# of R&D labs / year


R&D centre are not consistent across reports. 16
In one of the earliest surveys (prepared as a 14
12
NSF report for the Tokyo Regional Office), Xue 10
and Wang (2001) identified 34 R&D units in 8
China established by foreign MNCs by early 6
4
2000. In an aggregation of three different lists, 2
the Chinese S&T Statistical Office identified 82
‘87 ‘88 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00 ‘01 ‘02 ‘03
different foreign R&D labs in China in August
2002 (STS, 2003). This may still be underesti- Figure 1. Number of new R&D labs in China set up by MNCs
mated: Motorola alone lists 18 R&D units in between 1987 and 2003 (Source: STS, 2003, and own research).
China on its website (Motorola, 2003), and plans
to open up seven more (People’s Daily, 2003). Ten foreign majority ownership stake. Observing a
more multinationals announced new R&D cen- trend towards locating R&D activities in South-
tres in 2002 alone and more than a dozen in 2003 east Asia and China during a previous research
(with BEA Systems establishing its first and LG project on international R&D, my intention was
its largest foreign R&D site), while smaller com- to focus on China as a host of foreign R&D and
panies usually do not internationally advertise the laboratories established by foreign companies.
their Chinese R&D investments. In particular, I sought to answer the question why
In complementary research for this paper, I China is so attractive for foreign R&D, whether
identified 199 distinct foreign R&D centres estab- there is a particular domestic location predisposi-
lished or under construction in China in early 2004. tion, and how foreign R&D sites are established
China has thus reached a number of foreign R&D and managed. These questions thus have a strong
laboratories that is equivalent to about one fourth of focus on managerial and strategic implications for
foreign R&D in the USA (715 centres in 1998, see the R&D departments of technology-intensive
Dalton et al., 1999) in a remarkably short period of companies.
time (Figure 1 summarizes the years of establish-
ment for foreign R&D labs in China). What is
perhaps even more noteworthy is that this growth
1.4. Literature review and focus of study
was achieved during a period of global economic
uncertainty in which R&D investments were de- The topic of international R&D has received
creased or maintained stable at best. Given the increasing attention since the early 1990s. Based
available talent in China and the continuing demand on groundbreaking research in the 1970s and 80s
by foreign companies it is expected that foreign- (e.g., Cordell, 1973; Ronstadt, 1977; Behrman
based R&D will become even more significant. and Fischer, 1979; Hewitt, 1980; Hirshey and
Caves, 1981), new taxonomies were developed,
transnational innovation processes suggested,
locations of R&D activity studied, and interna-
1.3. Aims of this paper
tional R&D organizations analyzed. Interna-
This contribution focuses on wholly-owned multi- tional R&D has been investigated more
national’s R&D centres in China or those with a thoroughly in some countries than others (see

440 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

Table 2. Literature on international R&D by regional focus.


Country focus Key literature

Europe Sweden: Hakanson and Zander (1988), Hakanson and Nobel (1993a and 1993b); Germany:
Wortmann (1990);
UK: Papanastassiou and Pearce (1996)
Japan Westney (1993), Kenney and Florida (1994), Papanastassiou and Pearce (1994), Asakawa
(1996), Odagiri and Yasuda (1996)
U.S.A. & Canada Ronstadt (1977), Mansfield et al. (1979), Dalton and Serapio (1995), Dunning and Narula
(1995), Niosi (1997)
P.R. China Wu (2000), Xue and Wang (2001), Greatwall (2002), Walsh (2003)

Table 2). R&D management in China has gone 2. Research methodology


largely unnoticed, partly due to difficulties in
doing adequate research in China but also be- This research is based on informed qualitative
cause China-based R&D had been limited in size research methodology. Key factors of foreign
and impact to the outside world (Fischer, 1983; R&D management were identified in an extensive
De Boer et al., 1998; Li and Atuahene-Gima, review of international R&D literature. Com-
2001; Liu and White, 2001). There is very little paratively little information was found on foreign
systematic research on foreign R&D in China as R&D in China. Since there was no established
this is a relatively new phenomenon. Some note- body of knowledge on managing R&D in China
worthy recent research has been published by and the present population of foreign R&D
Greatwall (2002) and Walsh (2003). While the managers is still relatively small, there was little
Greatwall report is written and published in support for pursuing quantitative empirical re-
Chinese for a Chinese audience, the report by search. Nevertheless, a semi-structured research
Walsh reflects a strong US American perspective questionnaire was developed to capture and struc-
on international R&D in China. An earlier survey ture information to be obtained from interviews
by Wu (2000) was published in Chinese only and and tertiary research sources.
did not focus on adding to our conceptual under- A total of 37 qualitative expert interviews were
standing of foreign R&D in China. Xue and conducted with R&D directors of foreign labora-
Wang’s (2001) report is an unpublished research tories in China between 2001 and 2004. The first
memorandum based on a survey of 33 foreign level structure of the research questionnaire con-
R&D centres in China. sisted of guiding questions listed below, with
Exploratory interviews with R&D managers of several follow-up questions refining these princi-
multinational companies in China and their pal categories further:
CTOs revealed that many of the managerial issues
identified in the literature have either not yet been 1) What is the strategic mission of the R&D site?
adequately addressed or require reassessment due 2) What were the reasons for its location and
to China’s rapid technological and economic establishment?
development. Given the initial aims of this re- 3) How was the R&D lab established and ramped
search and limited time and resources, I report on up?
the following issues in this paper: 4) How were R&D directors selected for
their positions – what criteria had to be
 Mission and R&D mandate of foreign R&D fulfilled?
sites; 5) What is the role of the parent company/of
 Choice of location of R&D sites; central R&D in supporting the Chinese R&D
 Staffing the individual R&D lab; unit?
 Support and international coordination of 6) What are particular insights in managing
R&D units from abroad. R&D in China?

Other equally pressing research issues in this The answers were captured in writing, and
context had to be set aside, unless they became written after-interview feedback was sought
important in addressing any of the above research from the interview experts to correct false inter-
themes. pretations and update new developments. In some

r Blackwell Publishing Ltd. 2004 R&D Management 34, 4, 2004 441


Maximilian von Zedtwitz

Table 3. Origins of companies in the study with R&D sites in China.


Europe (15) USA (17) Japan (12) Other (5)

Nokia, Ericsson, Microsoft, Lucent, Ajinomoto, Hitachi, Acer, Infosys,


Hoffmann-La Roche, DuPont, Proctor & Gamble, Toshiba, Matsushita Nortel, LG, Samsung
Firmenich, Schindler, IBM, Honeywell, Intel, Electric, Yamaha,
Tetrapak, Volkswagen, UTC, Oracle, Hewlett-Packard, Canon, Sharp, NTT
Electrolux, SAP, Unilever, Dell, GM, GE, Agilent, Sun, DoCoMo, Sony, NEC,
Nestle, Alcatel, Bayer, Qualcomm, Kodak Fujitsu, Honda
Novo Nordisk, Siemens

instances several managers of the same company blend science, technology and market related
or the same R&D unit were interviewed, thus efforts into a single direction. Nevertheless,
increasing data validity per company. Addition- R&D sites are usually established with a specific
ally, and in compliance with data triangulation in R&D mandate or R&D mission in mind to
qualitative case study research as stipulated by complement a perceived need in the parent orga-
e.g. Yin (1988), secondary and tertiary informa- nization – determining the R&D mandate is thus
tion was collected, for instance reports on the one of the first steps in establishing a foreign
establishment of foreign R&D centres, informa- R&D laboratory.
tion published on associated websites, personal Several mandate categories have been described
observations, and interviews with external for international R&D laboratories (Cordell,
experts. 1973; Ronstadt, 1977; Hood and Young, 1982;
Also, several companies that were not inter- Pearce and Singh, 1992; Hakanson and Nobel,
viewed were researched based on publications on 1993a,b; Chiesa, 1996; Kuemmerle, 1997). There
their China R&D strategies and operations. These is a relatively strong correspondence of R&D
publications had been issued either by the com- missions of some of these typologies (Medcof,
panies themselves or by other researchers. The 1997: 310–311), including Kuemmerle’s taxon-
investigated companies operated in different in- omy of home-based augmenting and exploiting
dustries such as pharmaceuticals, chemicals, food, R&D sites which is relatively close to the conven-
engineering, electronics, and telecommunications. tional research versus development distinction.1
All of the companies in the study sample had Given that mandates evolve over time with R&D
established R&D sites elsewhere before investing activity (e.g., a product-support unit develops
in China, hence they could rely on a certain indigenous technical capabilities and repositions
amount of experience in starting up R&D abroad. itself as a technology core competence centre) and
All companies were also present in China with a the sometimes deliberately fuzzy differentiation
sales and/or marketing organization. The origin within R&D units of the type of technical work
of these companies is also varied, including 12 (e.g., ABB chooses to assign its engineers to a mix
from Japan, 15 from Europe, 17 from the USA, of concurrent research and development work if
and five from other countries (Table 3). As possible), in this research I used the somewhat
intended by this research, the diverse origin of simplistic definition of research unit or develop-
the 199 studied R&D units in China produced a ment unit to differentiate among foreign R&D
variety of different results that, in a later stage, labs.
will have to be refined and validated for different How do foreign firms enter China with R&D?
industries and geographical/cultural origin. There are three typical entry modes: 1) wholly
owned independent R&D labs, 2) R&D depart-
ments or R&D activities conducted under a
3. Mission and mandate of foreign R&D branch of a Chinese operation or within its joint
sites in China venture with the Chinese partners, and 3) coop-
erative R&D with Chinese research universities
The term ‘R&D’ denotes a complex process of and R&D institutes.
scientific and technological research, development What goals do foreign companies pursue by
of new products and processes, manufacturing establishing R&D in China? According to the
and marketing support, and provision of techni- Greatwall (2002) report, foreign firms pursue the
cal services. Individual R&D units rarely have an following missions with their local R&D sites: 1)
absolute focus on any particular one of these to act as a linkage between China’s specific
R&D activities; it is the nature of innovation to market demand and technology of their parent

442 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

company; 2) to act as an important part of operations. As a consequence, engineering exper-


corporate R&D; 3) to demonstrate their commit- tise has reached high standards, particularly
ment towards the Chinese government. While within foreign R&D units in China (and salary
these missions typically overlap in larger R&D levels have risen as well).
labs, most units have clearly delineated missions, R&D always has a long-term perspective, and
often in connection to specific goals stipulated by thus most R&D directors cited ‘to become a well-
their corporate sponsors. respected R&D unit in China’ as one of their
After a decade of technology transfer through main missions. Image is important, and good
license partners or joint ventures, the Chinese reputation and recognition helps recruiting local
government finally allowed foreign companies to scientists and engineers. The local laboratory
establish wholly-owned independent operations. must therefore develop a clear technical compe-
In April 2000, the Chinese Ministry of External tence that contributes to both the local commu-
Trade and Economic Cooperation (METEC) nity and the parent’s international R&D network.
issued a regulation intended to encourage further Me-too product development is not the focus of
establishment of foreign R&D labs. It provides such labs.
preferential treatments on foreign-funded R&D Standards, both local and global, are also on
such as import tariff exemptions for equipment, the agenda. The peculiarities of Chinese culture
instruments, and other machinery. This opened and language are best explored and incorporated
up the possibility of more extensive local R&D locally. For instance, one of Microsoft’s research
organizations. The mandates of most of these labs ambitions is to develop a better understanding of
are clearly development focused, indicating sup- the Chinese language for next-generation voice
port of local business and customers (China is and handwriting recognition systems. Since China
among the top three markets in optical networks, is a sizeable and fast developing market in many
mobile handsets, and elevators). However, not all product categories, a technical standard estab-
development carried out in China is targeted at lished in China may have a good chance of
the Chinese market only. Several companies em- becoming a world standard. For this reason,
phasized that their China R&D labs have world- telecommunications firms work closely with tech-
wide mandates for some of their products and nology standardization bodies both inside and
technologies. For instance, Nokia shifted a sig- outside China.
nificant part of its third generation software In conclusion, market proximity and technol-
development to Hangzhou, transferring technol- ogy competence are strong reasons for foreign
ogies and people from the former competence companies to set up research and development in
centre in Finland. The rationale for moving world China, although intellectual property issues are –
product mandates to China is also found in cost understandably – of concern particularly for non-
efficiency (e.g., salaries of Chinese engineers are public-domain innovation activities. It is impor-
still about one forth of US or European compar- tant to notice that some of the surveyed R&D
ables). Inexpensive labour can also lead to R&D centres were not conducting indigenous technol-
results faster, particularly if R&D work can be ogy R&D but rather focused on technology
executed independently and concurrently. The monitoring and corporate R&D representation.
dynamics in some industries in China (e.g., tele- While these R&D units would not qualify as fully-
communications) also speeds up time-critical fledged R&D labs by most interpretations,
feedback and prototyping cycles in the product they are nevertheless part of the parent com-
development process. pany’s international R&D network and often
While it was mentioned that until a few years form the nucleus of more significant future
ago it was difficult to obtain engineers of inter- R&D investment.
national quality levels, this situation seems to
have changed in the meantime. In China, ‘the
best engineers go overseas for work, the second 4. Locations of foreign R&D units in
best work for foreign companies.’ These second- China
best engineers are still of impressive technical
competence and education. Furthermore, once R&D is usually one of the last functions to
trained by one foreign company (i.e., familiar internationalize (e.g., Mansfield et al., 1979).
with Western management methods and good Most companies explain their first international
command of English) they are very attractive R&D sites with local market arguments, i.e.
recruits for other foreign companies with nearby the need to develop more localized products.

r Blackwell Publishing Ltd. 2004 R&D Management 34, 4, 2004 443


Maximilian von Zedtwitz

Although a large number of R&D sites in MNCs


may be acquired during M&A activity, most appear
to be greenfield establishments (Mansfield, 1984;
Caves, 1996; Kuemmerle, 1999). In the investi-
1
gated research sample of almost two hundred
1
R&D sites in China, none were acquired by a 78
foreign multinational. However, there is some 8
1
indication that joint venture-based R&D labs 4 2 9
(e.g., Nissan’s RMB330 million joint R&D lab 61
1
with Dongfeng Motors in Guangzhou) become 1

more viable modes of entry into R&D in China.


For R&D entry into a particular target coun- 9
try, five principal classes of drivers are considered: 5
input drivers such as local R&D personnel, out- n=180
put drivers such as local lead users, efficiency
drivers such as the potential to build a 24-hour Figure 2. Number of foreign R&D units in China: Focus on
laboratory, political/socio-cultural drivers such as Beijing and Shanghai.
legal content rules, and R&D-external drivers,
such as overall tax optimization schemes. Drivers for telecommunications and electronics compa-
differ for research and development (Voelker and nies, while Shanghai attracts more food, pharma-
Stead, 1999), and for different industries (Carrin- ceutical, and engineering companies. In industries
cazeaux et al., 2001; Le Bas and Sierra, 2002). where central government involvement is still
Kumar (2001) concluded that there are different critical (telecoms, for example), or in industries
propensities for internationalizing R&D between where a concentration of engineering schools is
Japanese and US companies. Based on Hofstede’s critical (computers, for example), then Beijing is a
(1980) work on cultural distances, Shane (1992) natural choice. In other industries where style or
found that some societies are more inventive than fashion or taste is critical, Shanghai may be
others (using patents as a proxy). However, the preferred.2
potential of cultural match between the origin of The optimal environmental conditions for re-
the parent organization and host country has not search differ from those for development: for
been translated yet into managerial implications instance, research needs access to local scientific
(Jones and Davis, 2000). communities while development must be close to
Except in some studies of global R&D loca- internal or external customers. These considera-
tions (e.g., Kuemmerle, 1997; von Zedtwitz and tions play also a role in various regions of China,
Gassmann, 2002), little scholarly attention has although several other factors influence the loca-
been given to the locations of R&D sites in China. tion decision. The two primary locations in China
The same is true for research carried out by or are clearly Beijing and Shanghai, with Tianjin
with Chinese authors (White et al., 2001). Parti- (near Beijing), Suzhou (near Shanghai) and the
cular attention was thus given to the intra-China Southern cities of Guangdong, Shenzhen and
location question in this paper. Location data was Hong Kong as second-tier R&D attractors (see
collected in research interviews, archival data Table 5). It is interesting to note that 89% of all
analysis, and integrated with data published by foreign R&D sites are located along a relatively
Greatwall (2002) and STS (2003) (see Figure 2). short (given China’s geographic dimension) strip
The Greatwall (2002) and STS (2003) reports between Beijing and Shanghai.
allow interesting observations about the origin of Although China still attracts more develop-
foreign R&D labs in China (see Table 4). The ment than research overall, it appears that R&D
Greatwall (2002) report also claimed (based on a units with a research mission tend to locate
total of 25 R&D labs) that Beijing was a preferred themselves in Beijing (18 out of 52 identifiable R
R&D site for IT companies and Shanghai for or D labs) whereas development laboratories
automotive and chemical companies. Greatwall choose a location in or in the vicinity of Shanghai
also suggested that – partly due to prevalent (46 out of 54 identifiable R or D labs). Why
industry structures – American firms tended to development in Shanghai? For one, Shanghai had
go to Beijing and European firms to Shanghai. been the door to the rest of the world for a long
The data sample for this research refines the first time and has been among the first cities in China
hypothesis by arguing that Beijing is also a place to rekindle its international heritage during the

444 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

Table 4. Origin and number of firms investing in R&D in China.


Publication USA Europe Japan Other

Greatwall (2002) 27 14 33 (including Japan)


STS (2003) 32 20 18 5 (Taiwan-China)
3 (Korea)
2 (Canada)
1 (the UN and
Hong Kong-China)
Own data 95 56 32 6 (Taiwan)
5 (Korea)
4 (Canada)
1 (India)

Table 5. R&D locations of major foreign companies in China.


Location R&D Units of Foreign Companies (established or under construction in early 2004)

Beijing Acer, Agilent, AMD, Bea Systems, BP, Bristol Myers Squibb, Cisco, Computer Associates,
Delvo, Eli Lilly, EMC, Ericsson, France Telecom, Fuji Xerox, Fujitsu, General Electric,
General Motors, Hitachi, Hewlett-Packard, IBM, Intel, Johnson & Johnson, Lexmark,
LG, Lucent, Panasonic, Matsushita Electric, Merck, Microsoft, Mitsubishi, Motorola,
NEC, Nokia, Nortel, Novo Nordisk, NTT DoCoMo, Oracle, Proctor & Gamble,
Philips, Qualcomm, Ricoh, Schlumberger, Servier, Siemens, Sony, Sony-Ericsson,
ST Microelectronics, Sun, Toshiba
Shanghai 3M, Abbott Laboratories, Acer, Ajinomoto, American Standard, Alcatel, AstraZeneca,
Bayer, Degussa, Dell, Delphi, Dupont, Eli Lilly, Ericsson, Firmenich, General Electric,
General Motors, Honda, Honeywell, Hewlett-Packard, Infineon, Infosys, Intel, Kodak,
L’Oreal, Lucent, Merck, Microsoft, Mitsubishi Electric, Motorola, Nestle, Pfizer, Philips,
Pioneer, Rhodia, Roche, SAP, Schering-Plough, Schindler, Sharp, Siemens, Toshiba,
Unilever, United Technologies, Yamaha
Suzhou Matsushita Electric, Yageo, Canon, Lucent, Microsoft, Motorola, Samsung, SIG, Yamaha
Tianjin Fujitsu, Honeywell, LG, Matsushita Electric, Motorola, Samsung
Guangzhou Hitachi, Nissan, Nortel, Sony
Xi’An Infineon, Hewlett-Packard, IBM, Philips
Shenzhen Electrolux, Intel, Oracle, ST Mircoelectronics
Hong Kong Motorola, Citrix, Altera, Copeland
Nanjing Fujitsu, Motorola
Chengdu, Motorola, BP, Nokia, Lucent, LG
Dalian,
Hangzhou,
Qingdao,
Shenyang
Note: Some companies operate several R&D labs in the same city. Only R&D units of large MNCs included.

political reforms in the 1990s. Most foreign com- expatriate managers. Network externalities cer-
panies operate their Chinese headquarters in tainly play a role as some companies explicitly
Shanghai or at least a significant portion of their sought the proximity to some of their main
local operations. Thus development, dependent foreign competitors. Expatriates, local managers,
on good relations with other corporate business and higher-level engineers thus appreciate the
units, naturally chooses to locate itself not too far presence of a critical number of foreign compa-
from the centres of power and business. Often, nies as an element of job security.
R&D starts out in a local representative office Shanghai also has geographic location advan-
before it outgrows the premises and settles nearby. tages, although they appear to be more pro-
Another reason is the availability of highly nounced in some industries than in others. For
qualified engineers and a relatively large pool of instance, Ajinomoto placed a development lab in

r Blackwell Publishing Ltd. 2004 R&D Management 34, 4, 2004 445


Maximilian von Zedtwitz

Shanghai not only because of a nearby produc- mentioning in articles authored for R&D practi-
tion unit but also because of its central location in tioners (see e.g. Krogh, 1994). However, during
China, i.e. travel distances to other regions in the R&D ramp-up process, the choice of the new
China are relatively short, and because of Shang- laboratory director is crucial (see e.g. Kuemmerle,
hai’s reputation as a centre of Chinese haute cuisine. 1997). In addition to scientific or technological
In some cases international competition led also qualifications, this individual is also responsible
to an overcrowding effect and thus to a greater for ramping up the local R&D organization
dispersion of R&D sites: While proximity to other and meet R&D performance targets. ‘Copy-
R&D institutes is important, a little distance is also Paste’ approaches of existing R&D departments
appreciated. Nokia thus set up a development unit into a new business and science environment are
in Hangzhou, which recently inaugurated a new not possible. Between the traditional choices of
international airport, is home to one of the leading expatriate and local manager, von Zedtwitz
universities in China, and it is considered as one of (2003) identified a spectrum of eight director-
the most beautiful regions in all of China. Hang- ship styles refined by cultural and ethnographic
zhou is only a short drive from Shanghai but not factors.
yet as contested by foreign competitors. What people are selected to start up the Chi-
Beijing, however, offers location advantages nese R&D operations? This decision depends on a
for research-intensive R&D units. Several reasons number of factors, most importantly on the R&D
are important. First, with almost 100 universities, mission, and the intended degree of coordination
Beijing is the academic centre of China. The between China and headquarters.
Chinese Academy of Sciences, Tsinghua and Somewhat surprisingly, more than two thirds of
Beijing universities have campuses in Beijing’s the initial R&D directors in this study were non-
Zhonguangcun district, a high-tech zone with Chinese, and many had no or little China experi-
many R&D laboratories and start-up companies ence before being assigned to the job. Among the
of national and private technology companies. Chinese R&D directors, most had significant over-
Second, China is also governed mostly from seas experience. Only in one case a local Chinese
Beijing, and thus home to most standard-setting was hired to head up the R&D lab; this person
and decision-shaping bodies. It is important to be happened to be one of the main promoters of the
part of such networks to have access to some of initial proposal to start R&D in China.
their key individuals, as political decisions often The role of returning overseas Chinese as R&D
determine which fundamental technology will managers was particularly important among US
become a China-wide accepted standard. Third, companies, and has increased in general for
as Shanghai had often been chosen earlier as a site foreign R&D labs. Since the USA has a large
for development, companies looked for a less fast- population of Chinese origin, either through
paced location for their more long-term research. work-related immigration over the past decades
However, to facilitate technology transfer, several or the pursuit of study and education, US com-
companies (e.g., Microsoft, Nokia) operate sepa- panies can draw on a larger pool of engineers and
rate research and development units in adjacent managers with Chinese linguistic and cultural
premises in Beijing. background than, for instance, their European
or Japanese competitors. Increasing learning ef-
fects, with particular respect to running R&D
5. Staffing issues of foreign R&D units in sites as integral elements of local scientific net-
China works, have led foreign companies to resort
increasingly to foreign-trained Chinese nationals
Few studies focus on establishing individual inter- as R&D directors of their local R&D labs. Initial
national R&D units. The implicit assumption is that expatriate R&D directors are replaced by local or
setting up an international R&D lab is not much overseas Chinese.
different from managing any other R&D unit. While development sites were predominantly
The literature on establishing international managed by expatriate directors, the picture is not
R&D has concentrated on location decisions so clear for research. Microsoft’s research lab in
and organizational integration and did not con- Beijing was headed up by a Chinese director who
tribute much to the staffing question (see e.g. had significant work and management experience
Brockhoff, 1998; Niosi, 1997). The selection of in the USA. Hitachi’s research unit, however, is
the R&D director appears to be of a more run by a Japanese, and Nokia’s research lab,
practical concern and hence finds occasional which had a dual mission of research and some

446 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

development, was ramped up by a Finnish man- nearly impossible for a non-Chinese to handle
ager with only marginal China experience. relations with local authorities and partners with
What were the criteria for top technology the necessary cultural and interpersonal etiquette.
management to select R&D directors? Whether This Chinese manager was often employed in a
in research or development, familiarity with the predecessor representative office and thus familiar
company’s lines of business and strong internal with the parent company. He or she then acts as a
networks were a clear advantage. In one case an liaison between the foreign R&D unit and the
external candidate was hired, and he was rotated local municipality and authorities.
quickly through the most important departments After the initial build-up of a core group con-
in the headquarters, including R&D, to become sisting of expatriate and local engineers, some labs
familiar with the parent company. Interest and chose to sustain further growth through on-site
dedication to an overseas appointment helped, as partnerships with local technology suppliers and
indicated for instance by previous work experi- collaborators. In the case of pharmaceutical com-
ence in the company’s international R&D orga- panies, partnerships were established with local
nization. Some initial R&D directors were hospitals and research institutes. The foreign R&D
members of the proposition or evaluation group labs thus created a virtual organization of techni-
of the China R&D sites and were internally cal partners around the core R&D unit. Managing
selected for the job. Familiarity with Chinese such a network through times of growth and
culture and language was only a secondary criter- decline is preferably assisted again by the local
ion in most appointments. This may be explained Chinese manager and COO.
by the larger share of development sites in the
sample (development usually puts more emphasis
on internal networks versus external scientific
contacts), the lack of suitable bilingual/bicultural 6. Coordination with central R&D and
candidates, and the hesitation to assign director- parent headquarters
ship of critical technical and intellectual property
to a local in a country that has a notorious Brockhoff (1998) found that efficiency was nega-
reputation of uncontrolled knowledge diffusion. tively correlated with the share of R&D spent
The local influence of the parent company was abroad, offering overruns in time and local boot-
further reinforced by posting expatriate managers legging activities as possible explications. Princi-
in key positions, such as department heads or pal agency theory and organizational costs
group managers. The R&D director of a telecom- considerations have been used to explain trends
munications lab underlined the importance of in autonomy and control structures in transna-
expatriates for the build-up of a foreign lab: ‘No- tional R&D networks (Gassmann and von Zedt-
one should be hired outside the company without witz, 1999). In research on autonomy-control
the group manager’s input’. Expatriate managers tensions between local and parent organizations,
bring in their network to other business units, thus Asakawa (1996) gave a detailed description of the
strengthening the project portfolio of the new linkages between local research directors and the
R&D lab, particularly if it has a development or R&D headquarters of four Japanese multina-
process focus. Locals hired too early may not be tional companies. Coordination mechanisms and
compatible with the group manager’s expectations. their requirements have been studied for interna-
Technology or product experts were dispatched tional innovation (e.g. Bartlett and Ghoshal,
as temporary expatriates to transfer processes and 1989) and global R&D (e.g., De Meyer and
routines, but also to help with recruiting. Most of Mizushima, 1989), who considered two options
the scientists and engineers of the investigated for overseas laboratory management: expatriates
R&D labs were locally recruited. Considering and local managers. They noted that particularly
that the anticipated lab sizes of some R&D labs during the start-up phase of an R&D facility,
were several hundred up to the low thousands, the managers and employees are transferred from the
job of the initial R&D director was mainly to hire parent company to the local R&D laboratory.
people. Given that many of these recruits are Different angles of attack have been used, such as
graduates from Chinese universities, it is impor- a differentiation between formal and informal co-
tant to be aware of the annual graduation cycles ordination (Reger, 1997) or transnational R&D
when establishing the R&D lab. processes and project teams (Gassmann, 1997).
The managing director or COO of a lab, how- The present study focuses particularly on the role
ever, was generally a local Chinese. It would be of formal and informal linkages between R&D

r Blackwell Publishing Ltd. 2004 R&D Management 34, 4, 2004 447


Maximilian von Zedtwitz

directors and corporate management, including R&D headquarters? Although project-based cri-
the interpersonal, program and process levels. teria such as meeting predetermined milestones
There are several ways how the parent organi- (e.g., target headcounts and number of projects)
zation can coordinate and influence the R&D and stage-gate were used to asses some of the
lab’s management. I have mentioned already the R&D ramp-up accomplishments, the relative un-
role of expatriate managers and experts who familiarity with the target country as well as the
transfer company processes, routines and culture. still emergent structures of newly started R&D
What are other typical reporting and coordina- labs led to many R&D units being evaluated
tion lines between the local R&D lab in China differently. In the extreme case, headquarters
and the parent organization? had stipulated no other expectations than the
Many R&D directors felt that there was too complete transfer of a particular technical com-
little support from headquarters during the start- petence by a given year. Evaluation of R&D
up of the R&D lab. Initial operations were started laboratory performances was done mostly in
quite autonomously, except in cases where R&D personal meetings between the R&D director
was started from within existing offices. A tele- and technology top management at headquarters,
communications lab in Shanghai started operat- with the vice-president of R&D using his judg-
ing from rented floors in a hotel. However, some ment and experience to asses the progress of the
R&D directors reported difficulties from having Chinese R&D unit. Patents, patent applications,
to coordinate headquarter as well as local country papers and other output-related indicators of
head expectations. Technical support was usually R&D performance were rarely used in these
provided by headquarters, and managerial sup- recently established R&D sites due to the ex-
port – if any – from the local country organiza- pected time lag. A more frequently used criterion
tion. Initial R&D directors were thus ideally self- was the number of projects in relation to employ-
starters, ‘people who create something out of ees and their distribution over the expected tech-
nothing.’ This is similar to the situation encoun- nological expertise to be developed. In some
tered by many start-up entrepreneurs, except for a cases, particularly in development units, team-
stronger financial support from headquarters. based and project-specific measures were used to
It was critical for many labs to start out with assess the quality of individual projects. Overall,
interesting projects that – at the same time – however, the evaluation of initial R&D units was
would also come to a successful conclusion carried out with sensitivity to the particular early-
quickly. Building a reputation of success not stage nature of the R&D unit and the general
only attracted good people locally but also vali- unfamiliarity of the company in establishing
dated risky decisions made by top managers who R&D in China.
had sponsored the local R&D lab. This meant
that technology was not only transferred to China
successfully, but also that new products or pro- 7. Discussion of foreign R&D
cesses developed locally were to be used by inter- management in China
nal customers and business units.
Good internal coordination, sometimes infor- The Chinese have a very positive perception of
mal networking, was crucial to facilitate this. innovation and technological advancement. Gi-
Some R&D units, however, had formalized pro- ven the amount of technology transferred
gram and project management to ensure integra- through foreign direct investment and local train-
tion of their lab with other R&D labs and ing programs, China is clearly interested to learn
headquarters. Coordination meetings with plat- from the West. But is the West interested to learn
form and program managers, sometimes as often from China? The answer is ‘yes’, if we understand
as every two weeks, made sure that the new research as a home-base augmenting function (in
Chinese R&D unit was recognized as a new the Kuemmerle (1997) terminology) and note that
node in the international R&D network. Infor- 26 of 80 foreign R&D units have a clear role in
mation and communication technologies such as research, collecting local scientific information
computer-supported group work and intranets and developing technology locally, and passing
were of great help. these results on to other corporate R&D labs
If long-distance managerial support was per- outside China. The answer is ‘no’, however, if
ceived to be limited, then what were typical we assess prevailing attitudes and perceptions
criteria for the evaluation of performance of the of Western managers towards Chinese science
Chinese R&D labs by top management back in and technology. Currently, Western companies

448 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

seem to be trapped in short-term profit maximi- about the uncontrolled dissipation of know-how
zation and bottom-line thinking. The key to to local competitors. However, the more foreign
succeeding in China is always based on a long- companies establish R&D sites with the mission
term strategy. to develop technology and do research locally
As one Western expatriate R&D manager men- (i.e., to learn and transfer knowledge from China
tioned during this research, it is important to to abroad), the less they are concerned with
refrain from a colonial attitude when dealing unwanted local spill-over, as in the worst case
with Chinese business partners. ‘Guanxi,’ saving locally generated knowledge is lost back into the
face and cultural sensibility are still important in local scientific community. This argument, how-
China, but questions arise whether expatriate ever, only holds for early-stage R&D where
managers fall into two categories: those who insist patents are not yet of concern. Stronger intellec-
on their own culture in China, and those who tual property rights and their consistent enforce-
become overly adapted to Chinese thinking. ment will certainly have positive effects on the
There was some evidence in our research inter- interaction of foreign R&D centres with the
views that Chinese managers were expected to Chinese scientific and engineering community.
adhere to Western style management and also got With respect to the establishment and growth
away with behaving relatively un-Chinese, while of R&D labs in China, most strategic planners of
Western expatriates compromised perhaps too Western companies are unfamiliar with China’s
much on their Western values devoted much culture and technological capacity and have to
effort to pursuing China-style management. rely on second-hand information. Given the im-
Guanxi – strategically understood – is not just pressive economic performance of China in the
helping day-to-day networking but also facilitates 1990s, they expect and push for rapid growth in
a company’s long-term prospects by building their Chinese operations, which is also often
good relations with local governments (‘local achieved. When it comes to R&D labs, however,
citizen’ role). The directors of Chinese R&D is rapid growth always the best strategy? Many of
labs have to play important intermediary roles the interviewed R&D directors of Chinese labs
between the local Chinese culture and the pre- indicated that mature and manageable growth
valent culture in their parent companies. would be more sustainable.
Western managers also often expect assurances
(as, for instance, in the case of intellectual prop-
erty protection) which they are unlikely to obtain
8. Implications for companies intending to
from their Chinese counterparts. There are two
set up R&D in China
principal reasons: 1) China changes too fast to be
reasonably predictable even for the Chinese, and
What are some of the specific implications for
2) the Chinese culture tries to avoid sources of
managing Chinese engineers in foreign R&D
future conflict (when, for instance, a forced pro-
laboratories? The following summary builds on
mise cannot be kept). Good honest personal
our previous discussion but also integrates addi-
relationships and networks help over difficult
tional frequently heard concerns and observations
times: this favour is also extended to the genuinely
of Western R&D managers in China:
interested Westerner. But this approach premises
a long-term commitment by the foreign company.  Saving face and winning trust;
Interestingly, the presence of foreign R&D labs  Managing individualistic Chinese engineers;
is not unanimously welcomed. Foreign R&D labs  Developing young R&D directors;
lure some of the best Chinese scientists to work  Managing attrition by offering advanced
for foreign companies with agendas benefiting training and interesting projects.
primarily their own international business objec-
tives rather than goals of possible Chinese na- ‘Face-saving’ requires Western managers to be
tional importance. Also, Chinese high-tech more sensitive towards their Chinese employees
companies disapprove of the foreign R&D labs than they would be with most Westerners. As one
greater attraction among highly educated young R&D manager noted, Western managers may be
university graduates. more tolerant to work with people who misbe-
But the migration of scientists is bidirectional: have – most Chinese are not. Therefore manage-
While the Chinese government may be worried ment must respect certain ways of communication
that intelligent manpower is lost to foreign private in order to win the respect, and eventually trust,
industry, non-Chinese R&D firms are concerned of their mostly Chinese workforce.

r Blackwell Publishing Ltd. 2004 R&D Management 34, 4, 2004 449


Maximilian von Zedtwitz

At the personal leadership level, many R&D wide centre in their chosen technological
directors mentioned that they had shifted from a competence.
relatively open management style to more control Employee turnover is of great concern to most
and direction. ‘They are good engineers who need companies investing in China, as it is often
to be managed well.’ Chinese employees were associated to unwanted knowledge transfer and
more individualistic than expected and behaved technology spillover to competing firms. Firms
more like e.g. their US counterparts than their who exhibited low attrition rates (as low as 8%
Japanese colleagues, who value group achieve- per year) reasoned that in addition to the reputa-
ment over individual performance. This is ap- tion of working for a well-respected Western
pears to be in disagreement with Hofstede’s company they also offered very competitive sal-
(1980) findings of cultural differences among aries and exciting projects. Great projects were
nations, including the Chinese. It could be argued important not only to maintain efficient R&D
that with China’s rapid internationalization and operations but also to get the new R&D site off
adoption of more capitalist values individual the ground: this would attract the right people
expectations and cultural behaviours have chan- and also build the new R&D centres international
ged. In this case, Hofstede’s findings concerning reputation. The challenge is of course to have a
China would have to be considered now with new R&D organization going at full speed
more caution.3 quickly. Experienced expatriates and visionary
It was also found that foreign R&D units R&D directors are crucial in this process.
tended to be staffed mostly with young Chinese
employees. For instance, the average age of the
workforce at Ericsson’s R&D lab was 27 years, 9. Conclusions
and another R&D director was the oldest em-
ployee in his company at age 36. Perhaps these are This paper investigated management issues of
indications of a new profile of expatriate manage- R&D sites of foreign technology-intensive com-
ment, which has so far suggested that seniority be panies in China. Most of these foreign R&D sites
preferred over youth in China. Although most have been established over the past few years
expatriates were non-Chinese, there was a clear only, and more are expected to follow soon.
indication that most companies with a long-term Assuming that China continues its economic
strategy in China spend much effort to develop and societal transformation, and considering pre-
their local R&D directors. US companies may sent trends in R&D internationalization in the
have an edge here as they can draw upon a large USA and Europe, we can expect China to become
Chinese community present in top positions in the second-most populous country in terms of
engineering and management in many US cor- foreign R&D labs within a few years.
porations. Additionally, some companies had Few of the existing R&D laboratories in China
started to build a pool of international R&D have so far exploited their full potential, and most
managers who have acquired important on-the- are still in the process of establishing themselves
job lessons about starting overseas R&D opera- within the Chinese scientific and technical com-
tions previously and are now redeployed to start munities as well as within the company-internal
up laboratories in China (the ‘sequential initial R&D network. A surprisingly large number of
R&D director’). foreign R&D sites are engaged in research and
Chinese engineers are very attracted to work- technology development, indicating that it is time
ing in a foreign R&D lab because this experience to revise the decade-old perception of China being
serves them as a springboard into top positions merely a recipient of technology, and to consider
in other companies in China, and offers them a her as an increasingly important source and pro-
possibility to obtain training or education vider of global technology. The state of intellectual
in the USA (for example), usually coupled with property rights and possible knowledge leakage are
a US visa. These elements of intrinsic motiva- of great concern to corporate strategist, but taking
tion must not be ignored by R&D directors; from the rich is less frowned upon than taking
they are excellent leverage points for developing from the poor. However, with more and more
future leaders and highly skilled scientists. Chinese companies developing strong technologi-
Lucent, for instance, has sent most of their cal competencies and international R&D networks
newly hired engineers abroad for training. As a themselves (e.g., Haier, Huawei), many Western
result, they now have a highly dedicated work- and Japanese companies are well advised to take
force that is competing to become Lucent’s world- China into the international R&D equation.

450 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004


Managing foreign R&D laboratories in China

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Notes
People’s Daily (2002b) China’s foreign trade sets new
high despite adverse circumstances. 28 October.
1. While the R-D classification is a sequential distinc-
People’s Daily (2003) Transnationals locate more R&D
tion, the difference between augmenting and exploit-
centers in China. 19 March.
ing sites is a functional one. In his PhD thesis,
Reger, G. (1997) Benchmarking the internationalisa-
Kuemmerle (1996, p. 49) found that 25% of the
tion and co-ordination of R&D of Western Eur- studied research sites were not home-base augment-
opean and Japanese multi-national companies. ing, and that 11% of development sites were not
International Journal of Innovation Management, 1, home-base exploiting.
3, 299–331. 2. I am grateful to William A. Fischer for suggesting
Ronstadt, RC. (1977) Research and Development this possible explanation.
abroad by U.S. Multinationals. New York: Praeger. 3. On a side note, the headquarters’ culture was per-
Serapio, M.G. and Dalton, D.H. (1999) Globalization ceived to be stronger than the local Chinese culture
of industrial R&D: an examination of foreign direct or ‘technical’ culture in development sites, whereas
investments in R&D in the United States. Research in research units technical culture overrode head-
Policy, 28, 2–3, 303–316. quarters culture. Sun’s R&D lab in Beijing, for
Shane, S. (1992) Cultural influences on national rates of instance, was specifically designed to convey a Sili-
innovation. Journal of Business Venturing, 8, 59–73. con Valley atmosphere.

452 R&D Management 34, 4, 2004 r Blackwell Publishing Ltd. 2004

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