Amiya Ranjan Parida

ServiceNow Consultant
Over 4 years of experience in IT including 2 years of experience in ServiceNow. Deep functional and technical knowledge of the ServiceNow platform as well as
experience in delivering medium to large-scale implementations. Good understanding and knowledge on Agile/Scrum methodologies.

amiyaranjan369@gmail.com +917008896695 Bengaluru, India linkedin.com/in/amiya-ranjan-parida-26226b219

WORK EXPERIENCE
Senior Associate consultant – ServiceNow SKILLS
Consultant Software
Asset
Infosys Ltd ITIL/ITSM JavaScript Agile/scrum
Management
10/2019 - Present, Bengaluru, India

TASKS AND RESPONSIBILITIES PowerShell Oracle DB

Worked on different modules such as Agile Development,

Knowledge Management, Problem, Incident, Change, Service
Catalogue, Workflows, Theme and ATF.
CERTIFICATION AND COURSES
Hands on experience on Business Rules, Script Includes, Client Scripts,
UI Actions, UI Policies, SLA, Update set deployment and Plugin Upgrade
in Production. Certified System Administrator (CSA) By ServiceNow

Involved in instance upgrade (San Diego to Utah) and (Utah to Infosys Certified ServiceNow Implementation Specialist
Washington DC), simplification phase and Documentations. Created Internal Certificate
new theme in Next Experience UI for all client instances post Utah
upgrade. Added Clone preservers in production for the new theme. Infosys Certified ServiceNow Administrator Internal Certificate

Analysed Health Scan/Instance Scan reports and assisted in increasing

Infosys Certified ITIL Foundation Associate Internal Certificate
the Manageability, Upgradeability and User Experience percentage by
implementing ServiceNow best practices.
ACHIEVEMENTS
Worked closely with team members in handling issues encountered in
Production such as Notification issues, User administration, Issues with
portals, Workflows and catalogue items for troubleshooting and Rise Awards - Delivery Ninja and Business Ninja
Received Quarterly Award and Certificate from Unit Head for exceptional
debugging. performance and excellence.
Hands on experience on Service Catalog, created “Software Request
form” along with multirow variable set and multi-level approval
Insta Award
process for the client. Appreciation certificate from Project Manager and Service Offering Head for my
consistent performance and efficient delivery during the project.
Worked closely on migration of Flexera to SamPro. Created Software
models, Publishers and Products, performed product and publisher
mapping verified the licenses and performed reconciliation as part of
the migration.
LANGUAGES
Handling and conducting demos and review meetings for every sprint. English Hindi
Interacting with Process Owners and Business Stakeholders for new Full Professional Proficiency Full Professional Proficiency
development and creating new ideas for intuitive user experience.
Odia
Professional Working Proficiency

EDUCATION
Bachelor of Technology
Veer Surendra Sai University of Technology, Odisha
2019 (Electronics and Communication Engineering)