Josevee Sapphire Dagdag

+63 916-759-2424 • jsdagdag24@gmail.com • www.linkedin.com/in/joseveedagdag

OBJECTIVE

To leverage my four years experience in providing the best customer service experience to Australian clients and
more than two years of virtual assistance and other administrative roles. Committed to applying my strong research
abilities to ensure accurate information; share my creative and organizational skills, and harmonious collaboration
with relevant teams.

CORE COMPETENCIES

● Administrative Assistance ● Customer Centric ● Data Analysis

● Social Media Assistance ● Graphic Design ● Proofreading

● Research and Data Management ● Basic Photo and Video ● CRM Management
Editing

TOOLS PROFICIENCY

● Google Workspace ● Google Sheet ● Slack

● Canva ● Discord ● Capcut

● Adobe Photoshop ● Zoom ● Nord VPN

● Microsoft Office ● MS Teams

EXPERIENCE

COVERDESK PHILIPPINES QUEZON CITY

Virtual Assistant for an Insurance Agency in Florida, USA May 2021 - Present

● Provide policy servicing to Account Managers and Policy Holders.

● Improved operations efficiency and customer satisfaction.
● Assisted in managing CRM for three office branches of the agency.

MAGIC REMOTE

Virtual Task Specialist (Freelance) Nov 2023 - Feb 2024

● Conducts research and data analysis.

● Designed content creation and other graphic needs.
● Performed email and travel management.
 Josevee Sapphire Dagdag
+63 916-759-2424 • jsdagdag24@gmail.com • www.linkedin.com/in/joseveedagdag

WESTERN UNION SERVICES QUEZON CITY

Senior Specialist-Customer Care Jan 2019 - May 2021

● Handled and facilitated escalations and complaints from Europe and Asia Pacific Region.
● Resolve additional requests from internal departments.
● Conduct proper investigation and apply security measures in verifying customers.

VXI Global Holdings B.V. Quezon City

Support Specialist II for Western Union APAC Account May 2014 - Dec 2018

● Provide direct customer support by verifying Money Transfer status, process change requests, assist with
general money transfer questions.
● Coached and assisted newly hired trainees by being a Senior Floor Support
● Trained and certified to identify fraud and scam related calls.

EDUCATION

COLEGIO DE SAN LORENZO, QUEZON CITY

AB Communication Arts, Major in Journalism
2010 - 2014

● Editor-in-Chief of Escribano 2010 and 2014 (The Official College Newspaper of Colegio de San Lorenzo)

ADDITIONAL INFORMATION

Certificate of Language Ability

● CEFR Level: C1
● TrueNorth English Speaking Score: 8.1